Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Job Description: Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Works closely with Total Rewards Center to promote new card sign up programs. Provides personalized service and uses guest name. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to casino guests. (e.g., 2 minute or less production cycle for 15 drink tray). Operates a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Maintains a clean and stocked workstation in accordance with established health and safety guidelinesQualifications: Read, write legibly, understand and speak English. Excellent customer service/communication skills. Count money and change correctly Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be physically mobile with reasonable accommodation. Must be able to respond to visual and oral cues. Able to tolerate second-hand smoke, noise, bright lights. Able to work at a fast pace in often crowded/noisy environment. Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds. Ability to work in a team environment and under stress as the volume of business increases. Mathematical ability including the ability to add and subtract. Ability to stand and walk for 8 to 10 hour shifts. Previous beverage experience preferred. Previous experience dealing with the public preferred. Must meet professional appearance standards as prescribed by company policy.
Apr 14, 2024
Full time
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Job Description: Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Works closely with Total Rewards Center to promote new card sign up programs. Provides personalized service and uses guest name. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to casino guests. (e.g., 2 minute or less production cycle for 15 drink tray). Operates a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Maintains a clean and stocked workstation in accordance with established health and safety guidelinesQualifications: Read, write legibly, understand and speak English. Excellent customer service/communication skills. Count money and change correctly Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be physically mobile with reasonable accommodation. Must be able to respond to visual and oral cues. Able to tolerate second-hand smoke, noise, bright lights. Able to work at a fast pace in often crowded/noisy environment. Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds. Ability to work in a team environment and under stress as the volume of business increases. Mathematical ability including the ability to add and subtract. Ability to stand and walk for 8 to 10 hour shifts. Previous beverage experience preferred. Previous experience dealing with the public preferred. Must meet professional appearance standards as prescribed by company policy.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBam Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as:FREE Employee ParkingDiscounted Bus PassesFree Employee Assistance ProgramFun and Free Employee EventsPay: $4.35 per hour + Tips (Full Time)JOB SUMMARY: The Food Server at Emeril's Brasserie (inside Harrah's Casino) provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff and culinary production team.ESSENTIAL JOB FUNCTIONS:Greets and makes welcome each guest seated in assigned station. Takes initial food and/or beverage order within five minutes of being seated.Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation).Suggests items to guests based on expressed guest preferences.Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.Delivers prepared food to the appropriate guest within two minutes of completed production of order.Returns to table within three minutes of order delivery to ascertain guest level of satisfaction.Resolves service issues according to the service recovery toolbox.Itemizes totals and presents check for payment to correct customers.Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.Assists bus persons, as necessary, in bussing, cleaning and setting tables.Wipes counter areas, sinks and floors as required to maintain a clean and safe work station.Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required.Operates and maintains equipment as required in accordance with established guidelines and safety pletes assigned side work as directed.Provides personalized service and uses guests' names and preferences.Recognizes Diamond and Platinum players and ensures they receive the appropriate service.Knows and promotes current casino events and programs and can give directions to all casino areas.QUALIFICATIONS:Must be at least 21 years of age.High school diploma or GED required.Previous food server experience in a high volume restaurant preferred.Must be able to read, write, speak and understand English.Must possess excellent customer service/communication skills.Available to work required schedule which may include nights, weekends, and holidays needed.Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Must be physically mobile with reasonable accommodation.Must be able to respond to visual and oral cues.Must be able to lift and carry up to 35 lbs. (glass racks, coffee urns, bins of flatware, supplies to restock service stations).Must be able to lift trays with food (30 lbs.) above shoulder level.Must be able to push or pull 50 lbs. (tables and chairs as required to provide appropriate seating arrangements for customers).Must be able to reach above and below the shoulder, grip small items (i.e. flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping counters and table tops.Able to tolerate second-hand smoke, noise and bright lights.Able to work at a fast pace in an often crowded/noisy environment.GAMING PERMIT: N/AFor more career opportunities, please visit Caesars Entertainment / Harrah's New Orleans career website at (Search by location: New Orleans, LA)
Apr 07, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBam Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as:FREE Employee ParkingDiscounted Bus PassesFree Employee Assistance ProgramFun and Free Employee EventsPay: $4.35 per hour + Tips (Full Time)JOB SUMMARY: The Food Server at Emeril's Brasserie (inside Harrah's Casino) provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff and culinary production team.ESSENTIAL JOB FUNCTIONS:Greets and makes welcome each guest seated in assigned station. Takes initial food and/or beverage order within five minutes of being seated.Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation).Suggests items to guests based on expressed guest preferences.Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.Delivers prepared food to the appropriate guest within two minutes of completed production of order.Returns to table within three minutes of order delivery to ascertain guest level of satisfaction.Resolves service issues according to the service recovery toolbox.Itemizes totals and presents check for payment to correct customers.Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.Assists bus persons, as necessary, in bussing, cleaning and setting tables.Wipes counter areas, sinks and floors as required to maintain a clean and safe work station.Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required.Operates and maintains equipment as required in accordance with established guidelines and safety pletes assigned side work as directed.Provides personalized service and uses guests' names and preferences.Recognizes Diamond and Platinum players and ensures they receive the appropriate service.Knows and promotes current casino events and programs and can give directions to all casino areas.QUALIFICATIONS:Must be at least 21 years of age.High school diploma or GED required.Previous food server experience in a high volume restaurant preferred.Must be able to read, write, speak and understand English.Must possess excellent customer service/communication skills.Available to work required schedule which may include nights, weekends, and holidays needed.Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Must be physically mobile with reasonable accommodation.Must be able to respond to visual and oral cues.Must be able to lift and carry up to 35 lbs. (glass racks, coffee urns, bins of flatware, supplies to restock service stations).Must be able to lift trays with food (30 lbs.) above shoulder level.Must be able to push or pull 50 lbs. (tables and chairs as required to provide appropriate seating arrangements for customers).Must be able to reach above and below the shoulder, grip small items (i.e. flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping counters and table tops.Able to tolerate second-hand smoke, noise and bright lights.Able to work at a fast pace in an often crowded/noisy environment.GAMING PERMIT: N/AFor more career opportunities, please visit Caesars Entertainment / Harrah's New Orleans career website at (Search by location: New Orleans, LA)
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times. Set up and break down of assigned work stations and maintaining its cleanliness. Keep station full at all times, especially during peak business times. Responsible for informing customers of the ingredients when asked. Cover cashiers on breaks and take guests' orders. Answer questions about food items, making recommendations upon request. Remove customers' dirty dishes from tables during the course of their meal using trays. Assist hosts with seating guests if necessary. Resetting tables after they have been cleared. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Accurately and appropriately set up banquet functions. Clean up after banquet functions, including moving chairs, tearing down tables, and removing dirty dishes and linen. Efficiently serve all food and beverage items for banquet functions as directed, including plated and buffet dining and bar items. Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Serving trays; bus tub; food and dish carts; beverage dispensers; cleaning materials; wet mops and brooms. Licensure: Not required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Must be at least 21 years of age. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
Apr 07, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times. Set up and break down of assigned work stations and maintaining its cleanliness. Keep station full at all times, especially during peak business times. Responsible for informing customers of the ingredients when asked. Cover cashiers on breaks and take guests' orders. Answer questions about food items, making recommendations upon request. Remove customers' dirty dishes from tables during the course of their meal using trays. Assist hosts with seating guests if necessary. Resetting tables after they have been cleared. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Accurately and appropriately set up banquet functions. Clean up after banquet functions, including moving chairs, tearing down tables, and removing dirty dishes and linen. Efficiently serve all food and beverage items for banquet functions as directed, including plated and buffet dining and bar items. Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Serving trays; bus tub; food and dish carts; beverage dispensers; cleaning materials; wet mops and brooms. Licensure: Not required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Must be at least 21 years of age. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
This role prepares all food orders in a timely manner and in accordance with Harrah's standards and kitchen/outlets guide specifications. Will also maintain organization, cleanliness and sanitation of work area and equipment in accordance with local USPH standards. Our ideal candidate: High school diploma or GED preferred. San Diego County Food Handlers certification required. Knowledge of kitchen sanitation standards and procedures Basic knowledge of food preparation techniques and presentation Must have knowledge to operate and maintain all basic kitchen equipment. Able to attend to multiple priorities simultaneously. Problem-solving abilities with ability to quickly perform mathematical computations. Able to handle high stress in the work environment and turn stress into high energy. Dexterity to use knives and other hand-held instruments, as well as food preparation equipment required. Neat, professional appearance with excellent personal hygiene. Must be able to work a flexible schedule including weekends, evenings, holidays, and overtime, if required. One year cooking experience in high volume food service operation is preferred. About the role: Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Meet expected service delivery times as defined by department's service standards or as required by receiver of service or goods. Ensure that all food products prepared meet the established specifications and standards prior to being served. Responsible for fast and clean servicing of all menu items to the servers Prepare, cook, and season all food. Ensure the quality and presentation of food products prepared. Perform all station functions necessary in the prep and cooking areas. Always provide the highest quality of service to customers and associates. Ensure each order sent out is uniform and consistent. Adhere to kitchen maintenance and sanitation program. Control food production to include proper cooking methods, cooking time and temperature and ensuring sanitation, handling and storage of prepared food and leftovers. Prepare for rush period of work without getting behind. Check workstation and maintain the general cleanliness of the various cook stations throughout kitchen. Keep stock on hand and organizes orders. Fill special orders when customers request it. Organize workday. Knowledgeable about Harrah's facilities, promotions, and services Ensure products meet all recipe standards. Maintain portion consistency and food temperatures. Responsible for maintaining proper production levels. Calibrate pH meters, thermometers, and weight/volume measurement scales. Understand local sanitation, health code laws, weights, and measures requirements. Ensure all required logbooks, temperature logs and inventory sheets are maintained and verified. Properly maintain and store company inventory including utensils, knifes, equipment and machinery Adhere to regulatory, departmental and company policies/procedures in an ethical manner. Protect all company assets regarding waste, breakage, and theft. Share equipment with co-workers. Ability to cooperate and interact effectively with both front and back of house personnel. A few more things: Must be able to be on feet for 8-hour shift. Must be able to stoop, bend, reach, kneel, twist and grasp. Must be able to have exposure to extreme heat or cold temperatures. Must be able to respond to visual and aural cues. Must be able to read, write, speak, and understand English. Must be physically mobile with reasonable accommodation. Must be able to lift and carry 50 pounds and be able to push and pull up to 100 pounds in a cart. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke.Pay: $21.00 per hour, depending on experience. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary. Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. Preference is given to qualified Rincon tribal members and members of other federally recognized tribes. NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Apr 18, 2024
Full time
This role prepares all food orders in a timely manner and in accordance with Harrah's standards and kitchen/outlets guide specifications. Will also maintain organization, cleanliness and sanitation of work area and equipment in accordance with local USPH standards. Our ideal candidate: High school diploma or GED preferred. San Diego County Food Handlers certification required. Knowledge of kitchen sanitation standards and procedures Basic knowledge of food preparation techniques and presentation Must have knowledge to operate and maintain all basic kitchen equipment. Able to attend to multiple priorities simultaneously. Problem-solving abilities with ability to quickly perform mathematical computations. Able to handle high stress in the work environment and turn stress into high energy. Dexterity to use knives and other hand-held instruments, as well as food preparation equipment required. Neat, professional appearance with excellent personal hygiene. Must be able to work a flexible schedule including weekends, evenings, holidays, and overtime, if required. One year cooking experience in high volume food service operation is preferred. About the role: Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Meet expected service delivery times as defined by department's service standards or as required by receiver of service or goods. Ensure that all food products prepared meet the established specifications and standards prior to being served. Responsible for fast and clean servicing of all menu items to the servers Prepare, cook, and season all food. Ensure the quality and presentation of food products prepared. Perform all station functions necessary in the prep and cooking areas. Always provide the highest quality of service to customers and associates. Ensure each order sent out is uniform and consistent. Adhere to kitchen maintenance and sanitation program. Control food production to include proper cooking methods, cooking time and temperature and ensuring sanitation, handling and storage of prepared food and leftovers. Prepare for rush period of work without getting behind. Check workstation and maintain the general cleanliness of the various cook stations throughout kitchen. Keep stock on hand and organizes orders. Fill special orders when customers request it. Organize workday. Knowledgeable about Harrah's facilities, promotions, and services Ensure products meet all recipe standards. Maintain portion consistency and food temperatures. Responsible for maintaining proper production levels. Calibrate pH meters, thermometers, and weight/volume measurement scales. Understand local sanitation, health code laws, weights, and measures requirements. Ensure all required logbooks, temperature logs and inventory sheets are maintained and verified. Properly maintain and store company inventory including utensils, knifes, equipment and machinery Adhere to regulatory, departmental and company policies/procedures in an ethical manner. Protect all company assets regarding waste, breakage, and theft. Share equipment with co-workers. Ability to cooperate and interact effectively with both front and back of house personnel. A few more things: Must be able to be on feet for 8-hour shift. Must be able to stoop, bend, reach, kneel, twist and grasp. Must be able to have exposure to extreme heat or cold temperatures. Must be able to respond to visual and aural cues. Must be able to read, write, speak, and understand English. Must be physically mobile with reasonable accommodation. Must be able to lift and carry 50 pounds and be able to push and pull up to 100 pounds in a cart. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke.Pay: $21.00 per hour, depending on experience. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary. Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. Preference is given to qualified Rincon tribal members and members of other federally recognized tribes. NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:The primary responsibility of the Server Assistant is to provide prompt, courteous service to restaurant patrons and ensure guests are satisfied with their dining experience by assisting Food Servers and Bartenders as necessary. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Supplies the dining room and individual tables with clean china, silver, glassware, utensils, condiments and paper supplies as needed. Make sure all tables are set completely both before and after shift. Removes dirty dishes, soiled linen, glassware and silver from table and counter tops. May also assist server in carrying items used in the dining room. Maintain tables throughout service, clearing dishes between courses and empty glassware as necessary. Resets tables and performs other related duties as requests by the management or waiter/waitress. Make sure all areas are clean and free of debris. Polish all glassware and service items as necessary. Assist food servers in service of complimentary bottled water and bread service. Monitor tables closely and is attentive to guests' needs. Clearing and scraping all dishes in the side stations after clearing a table. Service of non-alcoholic beverages and fills as needed Change tablecloth and reset tables as quickly as possible after guests leave the restaurant. Service of Coffee, Hot tea and other non-alcoholic beverages. Refresh flatware after each course or upon guest request. Assists in serving food in a timely manner. Ensure food order is correct before serving to the guests. Carry one plate per hand without tray service. Completes station side work, stocks all service stations. Maintain a professional demeanor throughout service, assisting servers and captains as necessary. Maintains the appropriate appearance of work station in accordance with county health and department service standards. Ensures that side-work, supplies and stock is prepared for the shift and closing side-work is prepared for next shift. Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Moves tables throughout the dining room in order to be able to set up and accommodate need of the reservations. Prepare sections and side stations, i.e., make sure tables are cleaned and set properly. Provides prompt, courteous food and beverage service to casino guests within property restaurants. Possesses a keen sense of timing and is capable of discreetly speeding up or slowing down his/her service as necessary. Acknowledge customers immediately with a smile. Serve meals/beverages to guests and periodically returns to assigned tables for additional service. Monitors tables closely and is attentive to guests' needs. Remains attentive to the needs and requests of the customers during their stay. Prepare silverware neatly and quickly at table. Clean area when finished preparing. May be required to run food on a rotational basis and may serve primarily as food runner for shift at times Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Basic knowledge of upscale food and beverage products and service standards. Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs or more repeatedly. QUALIFICATIONS: 1 - 2 years prior bussing or food runner experience preferred Work requires attention to detail and ability to adhere to standards in a gourmet dining atmosphere Must be 21years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:The primary responsibility of the Server Assistant is to provide prompt, courteous service to restaurant patrons and ensure guests are satisfied with their dining experience by assisting Food Servers and Bartenders as necessary. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Supplies the dining room and individual tables with clean china, silver, glassware, utensils, condiments and paper supplies as needed. Make sure all tables are set completely both before and after shift. Removes dirty dishes, soiled linen, glassware and silver from table and counter tops. May also assist server in carrying items used in the dining room. Maintain tables throughout service, clearing dishes between courses and empty glassware as necessary. Resets tables and performs other related duties as requests by the management or waiter/waitress. Make sure all areas are clean and free of debris. Polish all glassware and service items as necessary. Assist food servers in service of complimentary bottled water and bread service. Monitor tables closely and is attentive to guests' needs. Clearing and scraping all dishes in the side stations after clearing a table. Service of non-alcoholic beverages and fills as needed Change tablecloth and reset tables as quickly as possible after guests leave the restaurant. Service of Coffee, Hot tea and other non-alcoholic beverages. Refresh flatware after each course or upon guest request. Assists in serving food in a timely manner. Ensure food order is correct before serving to the guests. Carry one plate per hand without tray service. Completes station side work, stocks all service stations. Maintain a professional demeanor throughout service, assisting servers and captains as necessary. Maintains the appropriate appearance of work station in accordance with county health and department service standards. Ensures that side-work, supplies and stock is prepared for the shift and closing side-work is prepared for next shift. Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Moves tables throughout the dining room in order to be able to set up and accommodate need of the reservations. Prepare sections and side stations, i.e., make sure tables are cleaned and set properly. Provides prompt, courteous food and beverage service to casino guests within property restaurants. Possesses a keen sense of timing and is capable of discreetly speeding up or slowing down his/her service as necessary. Acknowledge customers immediately with a smile. Serve meals/beverages to guests and periodically returns to assigned tables for additional service. Monitors tables closely and is attentive to guests' needs. Remains attentive to the needs and requests of the customers during their stay. Prepare silverware neatly and quickly at table. Clean area when finished preparing. May be required to run food on a rotational basis and may serve primarily as food runner for shift at times Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Basic knowledge of upscale food and beverage products and service standards. Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs or more repeatedly. QUALIFICATIONS: 1 - 2 years prior bussing or food runner experience preferred Work requires attention to detail and ability to adhere to standards in a gourmet dining atmosphere Must be 21years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.Job Description: Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Provides personalized service and uses guest's name at least twice during all interactions. Greets each guest entering restaurant. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive the appropriate service. Resolves service issues according to the service recovery toolbox. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.Qualifications: High school diploma, GED or comparable experience. Prior customer service in a fast paced environment preferred. Previous cashiering experience in a high volume restaurant preferred. Read, write, speak and understand English. Excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must meet professional appearance standards as prescribed by company policies. Must be physically mobile with reasonable accommodations. Must be able to respond to visual and aural cues. Able to work at a fast pace in an often crowded/noisy environment. Must be able to accurately and quickly process all cash transactions. Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas. Must be able to tolerate industry standard chemicals used for cleaning and sanitizing. Able to work in constricting areas. Able to tolerate second-hand smoke, noise, bright lights. Must be able to maintain a neat and professional appearance and uphold the company appearance standards.
Apr 14, 2024
Full time
We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.Job Description: Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Provides personalized service and uses guest's name at least twice during all interactions. Greets each guest entering restaurant. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive the appropriate service. Resolves service issues according to the service recovery toolbox. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.Qualifications: High school diploma, GED or comparable experience. Prior customer service in a fast paced environment preferred. Previous cashiering experience in a high volume restaurant preferred. Read, write, speak and understand English. Excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must meet professional appearance standards as prescribed by company policies. Must be physically mobile with reasonable accommodations. Must be able to respond to visual and aural cues. Able to work at a fast pace in an often crowded/noisy environment. Must be able to accurately and quickly process all cash transactions. Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas. Must be able to tolerate industry standard chemicals used for cleaning and sanitizing. Able to work in constricting areas. Able to tolerate second-hand smoke, noise, bright lights. Must be able to maintain a neat and professional appearance and uphold the company appearance standards.
JOB SUMMARY Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required. GENERAL REQUIREMENTS: High school diploma or GED required. Skilled in basic math in order to count money and present change correctly. Knowledge of guest charge procedures. Must possess excellent customer service and communication skills. Able to work at a fast pace in mentally and physically stressful situations. Knowledgeable of or able to learn tray service, cocktail ingredients. Available to work required schedule which may include nights, weekends, holidays and overtime. Must be able to read, write, speak and understand English. ESSENTIAL JOB FUNCTIONS: Ensures player satisfaction at all times. Provides personalized service and uses guest name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. Actively promotes casino events and programs. Works closely with Total Rewards to promote new card sign ups and relay benefits. Provides fast, friendly, professional beverage service to casino guests. Supplements tray with extra product to provide immediate or interim guest satisfaction. Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time. Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Handles money according to departmental procedure. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. Maintains a clean and stocked workstation. Clears empty glasses from work station/area. Services guests according to the company standard sequence of service. DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: Able to respond to visual and auditory cues. Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.). Able to walk at least 2 miles during shift. Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels. WORK ENVIRONMENT: Able to work in areas containing secondhand smoke, high noise levels and bright lights. Able to work at a fast pace in often crowded/noisy environment. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Apr 14, 2024
Full time
JOB SUMMARY Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required. GENERAL REQUIREMENTS: High school diploma or GED required. Skilled in basic math in order to count money and present change correctly. Knowledge of guest charge procedures. Must possess excellent customer service and communication skills. Able to work at a fast pace in mentally and physically stressful situations. Knowledgeable of or able to learn tray service, cocktail ingredients. Available to work required schedule which may include nights, weekends, holidays and overtime. Must be able to read, write, speak and understand English. ESSENTIAL JOB FUNCTIONS: Ensures player satisfaction at all times. Provides personalized service and uses guest name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. Actively promotes casino events and programs. Works closely with Total Rewards to promote new card sign ups and relay benefits. Provides fast, friendly, professional beverage service to casino guests. Supplements tray with extra product to provide immediate or interim guest satisfaction. Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time. Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Handles money according to departmental procedure. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. Maintains a clean and stocked workstation. Clears empty glasses from work station/area. Services guests according to the company standard sequence of service. DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: Able to respond to visual and auditory cues. Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.). Able to walk at least 2 miles during shift. Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels. WORK ENVIRONMENT: Able to work in areas containing secondhand smoke, high noise levels and bright lights. Able to work at a fast pace in often crowded/noisy environment. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
JOB SUMMARY:The primary responsibility of the Beverage Server/Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay. ESSENTIAL JOB FUNCTIONS: Greets and welcomes all guests in a pleasant and professional manner. Provides timely cocktail service in a friendly and courteous manner. Keeps assigned areas clean and empty of glasses and bottles. Constantly looks for service opportunities. Responds to and resolves guest complaints. Answers guest questions and is knowledgeable about property events and attractions. Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser. Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests Maintains clean and stocked workstation Handles money according to procedure Monitors guest consumption of alcohol and intervenes as needed according to guidelines Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos Promotes casino events and programs Works closely with Total Rewards Center to promote new card sign up programs. Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor Provides personalized service and uses guest name Resolves service problems according to guidelines Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. QUALIFICATIONS: Must be a minimum of 21 years of age or older. One-year previous high volume cocktail experience preferred Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required. Must possess excellent customer service and communication skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation. Must be able to work any day of the week and scheduled shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Work requires knowledge of tray service and cocktail ingredients. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Requires standing and walking continuously with a tray up to 20lbs throughout the shift. Must be able to lift and carry 20lbs. Must be able to work in extreme heat during the summer months. Must be able to stand for entire shift. Must be able to access service area when picking up beverage orders. Must be able to converse over the telephone in an environment with loud background noise. Must be able to stoop, bend and reach. Must have the manual dexterity required to write drink orders prepare drinks and garnishes and beverage orders. Must be able to listen and respond to visual and aural cues. Must be able to simultaneously handle the demands of many customers. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Apr 18, 2024
Full time
JOB SUMMARY:The primary responsibility of the Beverage Server/Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay. ESSENTIAL JOB FUNCTIONS: Greets and welcomes all guests in a pleasant and professional manner. Provides timely cocktail service in a friendly and courteous manner. Keeps assigned areas clean and empty of glasses and bottles. Constantly looks for service opportunities. Responds to and resolves guest complaints. Answers guest questions and is knowledgeable about property events and attractions. Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser. Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests Maintains clean and stocked workstation Handles money according to procedure Monitors guest consumption of alcohol and intervenes as needed according to guidelines Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos Promotes casino events and programs Works closely with Total Rewards Center to promote new card sign up programs. Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor Provides personalized service and uses guest name Resolves service problems according to guidelines Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. QUALIFICATIONS: Must be a minimum of 21 years of age or older. One-year previous high volume cocktail experience preferred Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required. Must possess excellent customer service and communication skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation. Must be able to work any day of the week and scheduled shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Work requires knowledge of tray service and cocktail ingredients. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Requires standing and walking continuously with a tray up to 20lbs throughout the shift. Must be able to lift and carry 20lbs. Must be able to work in extreme heat during the summer months. Must be able to stand for entire shift. Must be able to access service area when picking up beverage orders. Must be able to converse over the telephone in an environment with loud background noise. Must be able to stoop, bend and reach. Must have the manual dexterity required to write drink orders prepare drinks and garnishes and beverage orders. Must be able to listen and respond to visual and aural cues. Must be able to simultaneously handle the demands of many customers. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Greet guests as they arrive and assist them with seating at tables. Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements. Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Other duties as assigned. This position is on call hours ranging 10-25 per week Responsibilities The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment. Qualifications Previous experience in banquet operations and/or hospitality preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Minimum age requirement to serve alcoholic beverages. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 15, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Greet guests as they arrive and assist them with seating at tables. Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements. Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Other duties as assigned. This position is on call hours ranging 10-25 per week Responsibilities The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment. Qualifications Previous experience in banquet operations and/or hospitality preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Minimum age requirement to serve alcoholic beverages. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
JOB SUMMARY:Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required. GENERAL REQUIREMENTS: Must be at least 21 years of age. High school diploma or GED required. Skilled in basic math in order to count money and present change correctly. Knowledge of guest charge procedures. Must possess excellent customer service and communication skills. Able to work at a fast pace in mentally and physically stressful situations. Knowledgeable of or able to learn tray service, cocktail ingredients. Available to work required schedule which may include nights, weekends, holidays and overtime. Must be able to read, write, speak and understand English. Essential Job Functions: Ensures player satisfaction at all times. Provides personalized service and uses guest name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. Actively promotes casino events and programs. Works closely with Total Rewards to promote new card sign ups and relay benefits. Provides fast, friendly, professional beverage service to casino guests. Supplements tray with extra product to provide immediate or interim guest satisfaction. Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time. Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Handles money according to departmental procedure. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. Maintains a clean and stocked workstation. Clears empty glasses from work station/area. Services guests according to the company standard sequence of service. DEAMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: Able to respond to visual and auditory cues. Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.). Able to walk at least 2 miles during shift. Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels. WORK ENVIRONMENT: Able to work in areas containing secondhand smoke, high noise levels and bright lights. Able to work at a fast pace in often crowded/noisy environment. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Apr 14, 2024
Full time
JOB SUMMARY:Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required. GENERAL REQUIREMENTS: Must be at least 21 years of age. High school diploma or GED required. Skilled in basic math in order to count money and present change correctly. Knowledge of guest charge procedures. Must possess excellent customer service and communication skills. Able to work at a fast pace in mentally and physically stressful situations. Knowledgeable of or able to learn tray service, cocktail ingredients. Available to work required schedule which may include nights, weekends, holidays and overtime. Must be able to read, write, speak and understand English. Essential Job Functions: Ensures player satisfaction at all times. Provides personalized service and uses guest name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. Actively promotes casino events and programs. Works closely with Total Rewards to promote new card sign ups and relay benefits. Provides fast, friendly, professional beverage service to casino guests. Supplements tray with extra product to provide immediate or interim guest satisfaction. Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time. Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Handles money according to departmental procedure. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. Maintains a clean and stocked workstation. Clears empty glasses from work station/area. Services guests according to the company standard sequence of service. DEAMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: Able to respond to visual and auditory cues. Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.). Able to walk at least 2 miles during shift. Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels. WORK ENVIRONMENT: Able to work in areas containing secondhand smoke, high noise levels and bright lights. Able to work at a fast pace in often crowded/noisy environment. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.Job Description: Providing prompt, courteous beverage refreshment service to guests Providing a great experience for every guest every time through courteous interaction Keeping informed of continually changing promotional beverages, events, and services Maintaining integrity of all financial controls and responsibilities. Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Provides personalized service and uses guest name. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to guests and servers. Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required. Slices and pits fruit as required. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change Accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities Maintains a clean and stocked workstation in accordance with established health and safety guidelines Qualifications: Ability to work in a team environment and under stress as the volume of business increases. High School Diploma or equivalent preferred. Mathematical ability including the ability to add and subtract - Count money and change correctly. Ability to stand and walk for 8 to 10-hour shifts. Read, write legibly, understand and speak English. Excellent customer service/communication skills. Knows cocktail ingredients and proper mixing and pouring techniques. Must be physically mobile with reasonable accommodation. Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas. Able to work in constricting areas. Must be able to respond to visual and oral cues. Must be flexible with schedule; including nights, weekends, and holidays as required. Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality.
Apr 14, 2024
Full time
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.Job Description: Providing prompt, courteous beverage refreshment service to guests Providing a great experience for every guest every time through courteous interaction Keeping informed of continually changing promotional beverages, events, and services Maintaining integrity of all financial controls and responsibilities. Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Provides personalized service and uses guest name. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to guests and servers. Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required. Slices and pits fruit as required. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change Accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities Maintains a clean and stocked workstation in accordance with established health and safety guidelines Qualifications: Ability to work in a team environment and under stress as the volume of business increases. High School Diploma or equivalent preferred. Mathematical ability including the ability to add and subtract - Count money and change correctly. Ability to stand and walk for 8 to 10-hour shifts. Read, write legibly, understand and speak English. Excellent customer service/communication skills. Knows cocktail ingredients and proper mixing and pouring techniques. Must be physically mobile with reasonable accommodation. Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas. Able to work in constricting areas. Must be able to respond to visual and oral cues. Must be flexible with schedule; including nights, weekends, and holidays as required. Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality.
Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: Greets customers and takes food and beverage orders in an efficient, courteous and professional manner. Responsible for execution of banquet events along with set-up and break down of events. Prepares food and beverage orders and delivers them in a timely manner in accordance with the banquet function specifications. Monitors guests' needs on a continual basis, ensuring all requests are promptly fulfilled. Handles and solves any concerns and questions customers may have. Responsible for maintaining cleanliness of guest and work areas"Å , including tables, chairs, counters, display shelves and storage as assigned. Performs all side work and stocking of supplies in accordance with venue standards Performs busperson duties to clear tables when guests have completed their meals. Celebrates wins with players/guests. Alerts the appropriate team members when there are technical problems. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned. Qualifications: Previous severing and/or bartending experience. Must pass a drug test. Must possess excellent customer service and communication skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must be at least 18 years of age. Must be willing to participate in on-going training in the food and beverage field. Maintain knowledge of current property events, promotions and attractions. Must have outgoing personality and be able to generate business. Must be able to work independently, with little supervision. Comfortable working in a fast paced, dynamic environment. Superior communication and presentation skills. Ability to work effectively in a team setting and independently. Must present a well-groomed appearance. Must adhere to uniform/appearance requirements. Computer skills including operating hardware, software, and other technical equipment. Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. Able to accept direction of Senior Leadership. Physical, Mental & Environmental Demands: Able to read, write and speak English sufficiently to perform job. Available to work any shift, holidays and weekends. Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, embosser, printer and bar encoder. Must be able to work in excessive heat for extended periods of time. Able to tolerate a loud and noisy environment. Able to stand and walk for extended periods. Able to sit, stoop, reach and bend. Able to lift 50 pounds.
Apr 14, 2024
Full time
Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: Greets customers and takes food and beverage orders in an efficient, courteous and professional manner. Responsible for execution of banquet events along with set-up and break down of events. Prepares food and beverage orders and delivers them in a timely manner in accordance with the banquet function specifications. Monitors guests' needs on a continual basis, ensuring all requests are promptly fulfilled. Handles and solves any concerns and questions customers may have. Responsible for maintaining cleanliness of guest and work areas"Å , including tables, chairs, counters, display shelves and storage as assigned. Performs all side work and stocking of supplies in accordance with venue standards Performs busperson duties to clear tables when guests have completed their meals. Celebrates wins with players/guests. Alerts the appropriate team members when there are technical problems. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned. Qualifications: Previous severing and/or bartending experience. Must pass a drug test. Must possess excellent customer service and communication skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must be at least 18 years of age. Must be willing to participate in on-going training in the food and beverage field. Maintain knowledge of current property events, promotions and attractions. Must have outgoing personality and be able to generate business. Must be able to work independently, with little supervision. Comfortable working in a fast paced, dynamic environment. Superior communication and presentation skills. Ability to work effectively in a team setting and independently. Must present a well-groomed appearance. Must adhere to uniform/appearance requirements. Computer skills including operating hardware, software, and other technical equipment. Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. Able to accept direction of Senior Leadership. Physical, Mental & Environmental Demands: Able to read, write and speak English sufficiently to perform job. Available to work any shift, holidays and weekends. Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, embosser, printer and bar encoder. Must be able to work in excessive heat for extended periods of time. Able to tolerate a loud and noisy environment. Able to stand and walk for extended periods. Able to sit, stoop, reach and bend. Able to lift 50 pounds.
ESSENTIAL DUTIES & RESPONSIBILITIES: Order taking Including upselling current promotional items or items suggested by management team Delivery Customer service Organization and cleanliness of the restaurant both the front and back of the house. Required to replenish the dining room items (i.e. salt/pepper, ketchup, etc.). The Trattoria server works in a team atmosphere and may be required to bus tables on occasion, and clean up in other areas. Understand and execute Family Style Service at all times with all guest and tm. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS:Must have excellent communication skills, be polite, and present a neat appearance. Must be committed to 100% customer service Must be able to operate a point of sales device, be computer literate, and possess required math skills. Must also be able to work rotational shifts including weekends and holidays. Must be able to lift up to 25lbs many times throughout a shift. A Trattoria's Server position requires a variety of skills including but not limited to excellent organizational skills, communication skills, physical stamina, enthusiasm, courtesy, sincerity, initiative and persistence. One year in a food service or retail based position preferably in Food & Beverage working directly with customers.Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening. EDUCATIONAL REQUIREMENTS:High School Diploma or equivalent.
Apr 14, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES: Order taking Including upselling current promotional items or items suggested by management team Delivery Customer service Organization and cleanliness of the restaurant both the front and back of the house. Required to replenish the dining room items (i.e. salt/pepper, ketchup, etc.). The Trattoria server works in a team atmosphere and may be required to bus tables on occasion, and clean up in other areas. Understand and execute Family Style Service at all times with all guest and tm. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS:Must have excellent communication skills, be polite, and present a neat appearance. Must be committed to 100% customer service Must be able to operate a point of sales device, be computer literate, and possess required math skills. Must also be able to work rotational shifts including weekends and holidays. Must be able to lift up to 25lbs many times throughout a shift. A Trattoria's Server position requires a variety of skills including but not limited to excellent organizational skills, communication skills, physical stamina, enthusiasm, courtesy, sincerity, initiative and persistence. One year in a food service or retail based position preferably in Food & Beverage working directly with customers.Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening. EDUCATIONAL REQUIREMENTS:High School Diploma or equivalent.
ESSENTIAL DUTIES & RESPONSIBILITIES: Order taking Delivery Customer service Organization and cleanliness of the restaurant both the front and back of the house. Required to replenish the dining room items (i.e. salt/pepper, ketchup, etc.). The front server works in a team atmosphere and may be required to bus tables on occasion, clean up Understand and practice family style service at all times with all guest and team members. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS:Must have excellent communication skills, be polite, and present a neat appearance. Must be committed to 100% customer service Must be able to operate a point of sales device, be computer literate, and possess required math skills. Must also be able to work rotational shifts including weekends and holidays. Must be able to lift up to 25lbs many times throughout a shift. A Front Server's position requires a variety of skills including but not limited to excellent organizational skills, communication skills, physical stamina, enthusiasm, courtesy, sincerity, initiative and persistence. One year in a food service or retail based position preferably in Food & Beverage working directly with customers.Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening.
Apr 14, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES: Order taking Delivery Customer service Organization and cleanliness of the restaurant both the front and back of the house. Required to replenish the dining room items (i.e. salt/pepper, ketchup, etc.). The front server works in a team atmosphere and may be required to bus tables on occasion, clean up Understand and practice family style service at all times with all guest and team members. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS:Must have excellent communication skills, be polite, and present a neat appearance. Must be committed to 100% customer service Must be able to operate a point of sales device, be computer literate, and possess required math skills. Must also be able to work rotational shifts including weekends and holidays. Must be able to lift up to 25lbs many times throughout a shift. A Front Server's position requires a variety of skills including but not limited to excellent organizational skills, communication skills, physical stamina, enthusiasm, courtesy, sincerity, initiative and persistence. One year in a food service or retail based position preferably in Food & Beverage working directly with customers.Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening.
JOB SUMMARY: Brews Brothers Server is responsible for providing superior service to both internal and external guests. The Server is also responsible for serving guests in designated outlet according to the service specifications of that outlet to provide the guests with an outstanding dining experience KEY JOB FUNCTIONS: Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Provides superior guest service, positively affects interactions with guests and employees, can deal with difficult guests in all types of business conditions and can work effectively and courteously with fellow employees. Responsible for complete and accurate set-up and breakdown of the dining room in a timely manner. Assure the efficient smooth serving of guests in a timely manner, as outlined in the Brews Brothers Playbook. Ensure the safety and security of guests and employees. Protection for our guests from over service by providing for our guests' needs without being overbearing. Performs other duties as assigned. MISCELLANEOUS: Must be able to work in a busy restaurant environment. Completes all company-required training within designated time periods. must be able to lift 40 pounds must be able to perform repetitive tasks must be able to work safely in a busy kitchen environment must be able to stand, lift, bend, and twist as required must be able to work well with others must have basic reading and math skills must be able to maintain focus on the task at hand must be able to run their own table timing must be able to maintain a calm and pleasant attitude in high stress situations must have appropriate social skills and enjoy interacting with the public and coworkers QUALIFICATIONS: High School Diploma or GED Required. Must be at least 19 years of age to work in the Casino. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to speak, read, write, and understand English. Ability to maintain regular, predictable attendance according to schedule. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to work with the public in a professional manner at all times. Must respect confidentiality to guests and company as sensitive information will be given and received. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Apr 14, 2024
Full time
JOB SUMMARY: Brews Brothers Server is responsible for providing superior service to both internal and external guests. The Server is also responsible for serving guests in designated outlet according to the service specifications of that outlet to provide the guests with an outstanding dining experience KEY JOB FUNCTIONS: Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Provides superior guest service, positively affects interactions with guests and employees, can deal with difficult guests in all types of business conditions and can work effectively and courteously with fellow employees. Responsible for complete and accurate set-up and breakdown of the dining room in a timely manner. Assure the efficient smooth serving of guests in a timely manner, as outlined in the Brews Brothers Playbook. Ensure the safety and security of guests and employees. Protection for our guests from over service by providing for our guests' needs without being overbearing. Performs other duties as assigned. MISCELLANEOUS: Must be able to work in a busy restaurant environment. Completes all company-required training within designated time periods. must be able to lift 40 pounds must be able to perform repetitive tasks must be able to work safely in a busy kitchen environment must be able to stand, lift, bend, and twist as required must be able to work well with others must have basic reading and math skills must be able to maintain focus on the task at hand must be able to run their own table timing must be able to maintain a calm and pleasant attitude in high stress situations must have appropriate social skills and enjoy interacting with the public and coworkers QUALIFICATIONS: High School Diploma or GED Required. Must be at least 19 years of age to work in the Casino. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to speak, read, write, and understand English. Ability to maintain regular, predictable attendance according to schedule. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to work with the public in a professional manner at all times. Must respect confidentiality to guests and company as sensitive information will be given and received. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
JOIN A TEAM THAT GOES ALL-IN ON YOUAre you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with youCreates a warm and friendly atmosphere for our guests by providing fast, friendly, and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.Our ideal candidate: High school diploma or GED Must be at least 21 years of age. Able and willing to read, write, speak, and understand English. Must have basic math skills in order to count money and present change correctly. Must have knowledge of guest charge procedures. Must possess excellent customer service and communication skills. Able to work at a fast pace in mentally and physically stressful situations. Knowledgeable of or able to learn tray service, cocktail ingredients. Available to work required schedule which may include nights, weekends, holidays and overtime. Must meet professional appearance standards as prescribed by company policy.About the role: Provides personalized service and uses guest name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. Provides fast, friendly, professional beverage service to pool guests. Supplements tray with extra product to provide immediate or interim guest satisfaction. Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time. Handles money according to departmental procedure. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Teamwork: Works well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. Maintains clean and stocked workstation. Services guests according to the company standard sequence of service.A few more things: Must be physically mobile with reasonable accommodation. Able to respond to visual and auditory cues. Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.) Able to walk for entire shift. Able to bend, stoop, and twist when serving cocktails, standing, and walking for periods up to 8-hour shifts. Able to work in areas containing secondhand smoke, high noise levels and bright lights. Able to work at a fast pace in often crowded/noisy environment.Depending on experience, pay starts at $15.50 per hour plus tips. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary. Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Apr 14, 2024
Full time
JOIN A TEAM THAT GOES ALL-IN ON YOUAre you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with youCreates a warm and friendly atmosphere for our guests by providing fast, friendly, and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.Our ideal candidate: High school diploma or GED Must be at least 21 years of age. Able and willing to read, write, speak, and understand English. Must have basic math skills in order to count money and present change correctly. Must have knowledge of guest charge procedures. Must possess excellent customer service and communication skills. Able to work at a fast pace in mentally and physically stressful situations. Knowledgeable of or able to learn tray service, cocktail ingredients. Available to work required schedule which may include nights, weekends, holidays and overtime. Must meet professional appearance standards as prescribed by company policy.About the role: Provides personalized service and uses guest name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. Provides fast, friendly, professional beverage service to pool guests. Supplements tray with extra product to provide immediate or interim guest satisfaction. Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time. Handles money according to departmental procedure. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Teamwork: Works well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. Maintains clean and stocked workstation. Services guests according to the company standard sequence of service.A few more things: Must be physically mobile with reasonable accommodation. Able to respond to visual and auditory cues. Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.) Able to walk for entire shift. Able to bend, stoop, and twist when serving cocktails, standing, and walking for periods up to 8-hour shifts. Able to work in areas containing secondhand smoke, high noise levels and bright lights. Able to work at a fast pace in often crowded/noisy environment.Depending on experience, pay starts at $15.50 per hour plus tips. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary. Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
ESSENTIAL JOB FUNCTIONS: Provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff and culinary production team. Greets and makes welcome each guest seated in assigned station. Takes initial food and/or beverage order within five minutes of being seated. Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation). Suggests items to guests based on expressed guest preferences. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards. Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. Delivers prepared food to the appropriate guest within two minutes of completed production of order. Returns to table within three minutes of order delivery to ascertain guest level of satisfaction. Resolves service issues according to the service recovery toolbox. Itemizes totals and presents check for payment to correct customers. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play. Assists bus persons, as necessary, in bussing, cleaning and setting tables. Wipes counter areas, sinks and floors as required to maintain a clean and safe work station. Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required. Operates and maintains equipment as required in accordance with established guidelines and safety procedures. Completes assigned side work as directed. Provides personalized service and uses guests' names and preferences. Recognizes Diamond and Platinum players and ensures they receive the appropriate service. Knows and promotes current casino events and programs and can give directions to all casino areas Qualifications: Must be at least 21 years of age. High school diploma or GED required. Previous food server experience in a high volume restaurant preferred. Must be able to read, write, speak and understand English. Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, and holidays needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards. PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS: Must be physically mobile with reasonable accommodation. Must be able to respond to visual and oral cues. Must be able to lift and carry up to 35 lbs. (glass racks, coffee urns, bins of flatware, supplies to restock service stations). Must be able to lift trays with food (30 lbs.) above shoulder level. Must be able to push or pull 50 lbs. (tables and chairs as required to provide appropriate seating arrangements for customers). Must be able to reach above and below the shoulder, grip small items (i.e. flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping counters and table tops. Able to tolerate second-hand smoke, noise and bright lights. Able to work at a fast pace in an often crowded/noisy environment. GAMING PERMIT: N/A
Apr 14, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff and culinary production team. Greets and makes welcome each guest seated in assigned station. Takes initial food and/or beverage order within five minutes of being seated. Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation). Suggests items to guests based on expressed guest preferences. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards. Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. Delivers prepared food to the appropriate guest within two minutes of completed production of order. Returns to table within three minutes of order delivery to ascertain guest level of satisfaction. Resolves service issues according to the service recovery toolbox. Itemizes totals and presents check for payment to correct customers. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play. Assists bus persons, as necessary, in bussing, cleaning and setting tables. Wipes counter areas, sinks and floors as required to maintain a clean and safe work station. Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required. Operates and maintains equipment as required in accordance with established guidelines and safety procedures. Completes assigned side work as directed. Provides personalized service and uses guests' names and preferences. Recognizes Diamond and Platinum players and ensures they receive the appropriate service. Knows and promotes current casino events and programs and can give directions to all casino areas Qualifications: Must be at least 21 years of age. High school diploma or GED required. Previous food server experience in a high volume restaurant preferred. Must be able to read, write, speak and understand English. Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, and holidays needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards. PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS: Must be physically mobile with reasonable accommodation. Must be able to respond to visual and oral cues. Must be able to lift and carry up to 35 lbs. (glass racks, coffee urns, bins of flatware, supplies to restock service stations). Must be able to lift trays with food (30 lbs.) above shoulder level. Must be able to push or pull 50 lbs. (tables and chairs as required to provide appropriate seating arrangements for customers). Must be able to reach above and below the shoulder, grip small items (i.e. flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping counters and table tops. Able to tolerate second-hand smoke, noise and bright lights. Able to work at a fast pace in an often crowded/noisy environment. GAMING PERMIT: N/A
The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent ability interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent ability interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).