Host/Hostess - Customer Experience Team

  • Uncorked Kitchen & Wine Bar
  • Englewood, CO, USA
  • Oct 06, 2019
Full time Hostesses

Job Description

Are you looking for a unique, engaging and entertaining environment to work in where we like to empower our employees and always strive for excellence? If your answer is yes then you are in the right place. At Uncorked Kitchen we strive to reconnect each and every one of our customers with the magic of the kitchen. A place where we cook, where we learn, where we feast and where we come together to share amazing experiences with friends and family new and old.General PurposeWhen our customers arrive at the business, they may be coming in for a variety of experience options, or be unfamiliar with what we do. Our customer experience team is responsible for ensuring a high-quality experience from first contact through their visit experience including greeting, transitioning between spaces, ensuring they are walking into a well-organized and beautifully set dining area in our interactive kitchens, and getting general questions about the business and what we offer answered.Essential Duties/Responsibilities:When our customers arrive at the business, they may be coming in for a variety of experience options, or be unfamiliar with what we do. Our customer experience team is responsible for ensuring a high-quality experience from first contact through their visit experience including greeting, transitioning guests between spaces, ensuring they are walking into a well-organized and beautifully set dining area in our interactive kitchens, and getting general questions about the business and what we offer answered.Essential Duties/ResponsibilitiesAnswer general phones and handle initial customer interaction.Resolve conflict with customers in a professional manner.Maintain cleanliness and appearance of entryway, lobby area, and 1st floor bathrooms.Escort customers to their assigned teaching kitchen or wine bar.Demonstrate general knowledge of the services offeredCommunicate to the kitchen staff any last minute additions or changes to the class rosterServe as a secondary contact point for guests in both public and private events through the first 30 minutes of any given kitchen or wine event.Print rosters for public events and prepare for check-in by writing name tags and review allergies and groups with the Customer Experience Asst. Manager, Manager or Ownership.Set up Kitchens for both public and private events including dining area and beverage set up for alcoholic and non-alcoholic drinks.Assist with check in and greeting for private parties and kids birthday parties.Other Duties/ResponsibilitiesIdentify and connect the appropriate team members to clients to create business to business partnerships for cross promotional opportunities.Other duties as assigned.Employees are held accountable for all duties of this job.