Dover Downs Hotel & Casino offers exceptional perks and benefits that most hotels and casinos wouldn't even dream of. We offer paid holidays, 401(k), uniform & laundry service, financial coaching, health & wellness programs, emergency fund, tuition reimbursement, holiday events, free & discounted food at our many restaurants, discounts at our retail shops and hotel, discounts at Toppers Spa & Salon, recognition awards and events, and many more awesome extras. Join this amazing team and see what real hospitality looks like!
Deal casino table games to players offering exceptional customer service and accuracy.
Provides fast, flawless, personalized customer service to our players
Promotes positive customer relations
Creates memorable service experiences and a fun-filled environment for our players
Facilitates the game and explains the rules of the game to our players
Conducts assigned game according to procedures; computes pay-off odds to pay winning bets and collect losing bets
Exchanges cash for gaming chips according to procedures (buy-in transactions)
Audits and completes fills and credits on the table games
Cooperates with other dealers when assigned to the same game
Controls the pace of the game
Ensures game security
Informs the Floor Supervisor and /or Box person of any requests or unusual play
Issues the proper amount of gaming chips to players after completion of the credit authorization procedures
Adheres to established cash handling and accounting procedures
Complies with all departmental and company policies as well as all established regulations
Maintains confidentiality regarding customer play
Amicably resolves customer issues
Works safely, following all established safety rules and regulations
Communicates effectively with co-workers, supervisors and guests
Follows all relevant policies and procedures
Performs other duties as assigned.
Must possess 5+ years of dealer experience in a minimum of three games (Blackjack, Roulette, Craps, Baccarat, or Pai Gow).
Must possess high school diploma, GED or equivalent work experience.
Must pass an audition, demonstrating level of proficiency.
Must be quick, analytical and observant, with good math skills.
Must possess exceptional customer service skills.
Must possess excellent communication skills.
Must be able to successfully pass a background check and receive a license from the DE Lottery.
Must be able to appropriately manage stressful situations, occasionally dealing with angry customers.
Must be able to work weekends, holidays and nights as business needs require.
Must be able to report to work on time as scheduled
Must present an overall professional appearance and report to work in appropriate attire
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.
Dover Downs, Inc. is an Equal Opportunity Employer.