Plan and manage the restaurant, room service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.Requirements:CompetenciesKnowledge/SkillsRequires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.Supervision/management communication skills are required.Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.Ability to make occasional decisions which are generally guided by established policy and procedures.Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.Must have knowledge of chemicals/agents for training purposes.AbilitiesAbility to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.Mobility -95% of shift covering all areas of outlets supervising.Continuous standing to assist at hostess station -minimal stationary standing.Climbing stairs -varies by location. No driving required.Education/Formal TrainingMore than two years of post high school education.ExperienceTwo to three full years of full employment in a related position with this company or other organization(s).