Job Summary: Provide a clean and safe environment for the guest. Meet or exceed Harrah's standards of cleanliness and guest service.Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: â Must meet Quota of 16/17 daily, while marinating the Caesars's standard of cleanliness and delivering great guest service. â Must be able to cross train and be able to perform all functions. â Acts as a role model and always presents oneself as a credit to Caesars's and encourages others to do the same. â Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. â Suggests products, services and experiences to guests. â Other duties as assigned.Qualifications: â Must pass a drug test. â Must possess excellent customer service and communication skills. â Must be at least 18 years of age. â Maintain knowledge of current property events, promotions and attractions. â Must be able to work independently, with little supervision. â Comfortable working in a fast paced, dynamic environment. â Superior communication and presentation skills. â Ability to work effectively in a team setting and independently. â Must present a well-groomed appearance. â Must adhere to uniform/appearance requirements. â Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. â Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: â Able to read, write and speak English sufficiently to perform job. â Available to work any shift, holidays and weekends. â Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. â Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. â Responds to visual and aural cues. â Must be able to read, write, speak and understand English. â Able to push, pull and carry up to 100 pounds. â Able to tolerate a loud and noisy environment. â Able to stand and walk for extended periods. â Able to sit, stoop, reach and bend. â Must be able to cross train and be able to perform all functions.
Apr 18, 2024
Full time
Job Summary: Provide a clean and safe environment for the guest. Meet or exceed Harrah's standards of cleanliness and guest service.Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: â Must meet Quota of 16/17 daily, while marinating the Caesars's standard of cleanliness and delivering great guest service. â Must be able to cross train and be able to perform all functions. â Acts as a role model and always presents oneself as a credit to Caesars's and encourages others to do the same. â Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. â Suggests products, services and experiences to guests. â Other duties as assigned.Qualifications: â Must pass a drug test. â Must possess excellent customer service and communication skills. â Must be at least 18 years of age. â Maintain knowledge of current property events, promotions and attractions. â Must be able to work independently, with little supervision. â Comfortable working in a fast paced, dynamic environment. â Superior communication and presentation skills. â Ability to work effectively in a team setting and independently. â Must present a well-groomed appearance. â Must adhere to uniform/appearance requirements. â Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. â Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: â Able to read, write and speak English sufficiently to perform job. â Available to work any shift, holidays and weekends. â Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. â Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. â Responds to visual and aural cues. â Must be able to read, write, speak and understand English. â Able to push, pull and carry up to 100 pounds. â Able to tolerate a loud and noisy environment. â Able to stand and walk for extended periods. â Able to sit, stoop, reach and bend. â Must be able to cross train and be able to perform all functions.
Job Summary: Provide a clean and safe environment for the guest. Meet or exceed Harrah's standards of cleanliness and guest service.Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: â Must meet Quota of 16/17 daily, while marinating the Caesars's standard of cleanliness and delivering great guest service. â Must be able to cross train and be able to perform all functions. â Acts as a role model and always presents oneself as a credit to Caesars's and encourages others to do the same. â Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. â Suggests products, services and experiences to guests. â Other duties as assigned.Qualifications: â Must pass a drug test. â Must possess excellent customer service and communication skills. â Must be at least 18 years of age. â Maintain knowledge of current property events, promotions and attractions. â Must be able to work independently, with little supervision. â Comfortable working in a fast paced, dynamic environment. â Superior communication and presentation skills. â Ability to work effectively in a team setting and independently. â Must present a well-groomed appearance. â Must adhere to uniform/appearance requirements. â Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. â Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: â Able to read, write and speak English sufficiently to perform job. â Available to work any shift, holidays and weekends. â Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. â Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. â Responds to visual and aural cues. â Must be able to read, write, speak and understand English. â Able to push, pull and carry up to 100 pounds. â Able to tolerate a loud and noisy environment. â Able to stand and walk for extended periods. â Able to sit, stoop, reach and bend. â Must be able to cross train and be able to perform all functions.
Apr 14, 2024
Full time
Job Summary: Provide a clean and safe environment for the guest. Meet or exceed Harrah's standards of cleanliness and guest service.Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: â Must meet Quota of 16/17 daily, while marinating the Caesars's standard of cleanliness and delivering great guest service. â Must be able to cross train and be able to perform all functions. â Acts as a role model and always presents oneself as a credit to Caesars's and encourages others to do the same. â Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. â Suggests products, services and experiences to guests. â Other duties as assigned.Qualifications: â Must pass a drug test. â Must possess excellent customer service and communication skills. â Must be at least 18 years of age. â Maintain knowledge of current property events, promotions and attractions. â Must be able to work independently, with little supervision. â Comfortable working in a fast paced, dynamic environment. â Superior communication and presentation skills. â Ability to work effectively in a team setting and independently. â Must present a well-groomed appearance. â Must adhere to uniform/appearance requirements. â Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. â Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: â Able to read, write and speak English sufficiently to perform job. â Available to work any shift, holidays and weekends. â Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. â Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. â Responds to visual and aural cues. â Must be able to read, write, speak and understand English. â Able to push, pull and carry up to 100 pounds. â Able to tolerate a loud and noisy environment. â Able to stand and walk for extended periods. â Able to sit, stoop, reach and bend. â Must be able to cross train and be able to perform all functions.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsSCHEDULE: 9AM-5:30PMESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:We are looking for Hotel Housekeepers who are passionate about service to join our Housekeeping Team at Harrah's Hotel Harrah's Hotel is a luxury Four Diamond 450 room hotel located at the heart of the city. If you have the skills to provide friendly, excellent service, and a clean environment for every guest every time, apply todayMORE SPECIFICALLY YOU WILL: Clean rooms during assigned shift including making beds, dusting furniture, vacuuming carpet and cleaning bathrooms Maintain an upbeat and positive demeanor in all interactions as well as maintaining composure in handling difficult interactions Comply with Louisiana Gaming Commission Regulations and procedures Comply with company regulations, policies, and procedures Act as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same Perform all other related and compatible duties as assignedQUALIFICATIONS: Must be at least 21 years of age or older Must pass a background check and drug test Must have reading and writing skills sufficient to comprehend/complete a variety of documents Ability to work in a flexible schedule; must allow for changes in assignments, and priorities depending on identified needs of the company Previous experience preferred Ability to work independently as well as part of a team Must have reliable transportation to and from workPHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to lift 50 pounds Must be able to work with cleaning chemicals Must be able to use elevators and stairs frequently and work in a high-rise hotel Must be able to push and pull 150-pound cartsGAMING PERMIT: N/A
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsSCHEDULE: 9AM-5:30PMESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:We are looking for Hotel Housekeepers who are passionate about service to join our Housekeeping Team at Harrah's Hotel Harrah's Hotel is a luxury Four Diamond 450 room hotel located at the heart of the city. If you have the skills to provide friendly, excellent service, and a clean environment for every guest every time, apply todayMORE SPECIFICALLY YOU WILL: Clean rooms during assigned shift including making beds, dusting furniture, vacuuming carpet and cleaning bathrooms Maintain an upbeat and positive demeanor in all interactions as well as maintaining composure in handling difficult interactions Comply with Louisiana Gaming Commission Regulations and procedures Comply with company regulations, policies, and procedures Act as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same Perform all other related and compatible duties as assignedQUALIFICATIONS: Must be at least 21 years of age or older Must pass a background check and drug test Must have reading and writing skills sufficient to comprehend/complete a variety of documents Ability to work in a flexible schedule; must allow for changes in assignments, and priorities depending on identified needs of the company Previous experience preferred Ability to work independently as well as part of a team Must have reliable transportation to and from workPHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to lift 50 pounds Must be able to work with cleaning chemicals Must be able to use elevators and stairs frequently and work in a high-rise hotel Must be able to push and pull 150-pound cartsGAMING PERMIT: N/A
Job Summary: Provide a clean and safe environment for the guest. Meet or exceed Harrah's standards of cleanliness and guest service.Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: â Must meet Quota of 16/17 daily, while marinating the Caesars's standard of cleanliness and delivering great guest service. â Must be able to cross train and be able to perform all functions. â Acts as a role model and always presents oneself as a credit to Caesars's and encourages others to do the same. â Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. â Suggests products, services and experiences to guests. â Other duties as assigned.Qualifications: â Must pass a drug test. â Must possess excellent customer service and communication skills. â Must be at least 18 years of age. â Maintain knowledge of current property events, promotions and attractions. â Must be able to work independently, with little supervision. â Comfortable working in a fast paced, dynamic environment. â Superior communication and presentation skills. â Ability to work effectively in a team setting and independently. â Must present a well-groomed appearance. â Must adhere to uniform/appearance requirements. â Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. â Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: â Able to read, write and speak English sufficiently to perform job. â Available to work any shift, holidays and weekends. â Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. â Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. â Responds to visual and aural cues. â Must be able to read, write, speak and understand English. â Able to push, pull and carry up to 100 pounds. â Able to tolerate a loud and noisy environment. â Able to stand and walk for extended periods. â Able to sit, stoop, reach and bend. â Must be able to cross train and be able to perform all functions.
Apr 14, 2024
Full time
Job Summary: Provide a clean and safe environment for the guest. Meet or exceed Harrah's standards of cleanliness and guest service.Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: â Must meet Quota of 16/17 daily, while marinating the Caesars's standard of cleanliness and delivering great guest service. â Must be able to cross train and be able to perform all functions. â Acts as a role model and always presents oneself as a credit to Caesars's and encourages others to do the same. â Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. â Suggests products, services and experiences to guests. â Other duties as assigned.Qualifications: â Must pass a drug test. â Must possess excellent customer service and communication skills. â Must be at least 18 years of age. â Maintain knowledge of current property events, promotions and attractions. â Must be able to work independently, with little supervision. â Comfortable working in a fast paced, dynamic environment. â Superior communication and presentation skills. â Ability to work effectively in a team setting and independently. â Must present a well-groomed appearance. â Must adhere to uniform/appearance requirements. â Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. â Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: â Able to read, write and speak English sufficiently to perform job. â Available to work any shift, holidays and weekends. â Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. â Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. â Responds to visual and aural cues. â Must be able to read, write, speak and understand English. â Able to push, pull and carry up to 100 pounds. â Able to tolerate a loud and noisy environment. â Able to stand and walk for extended periods. â Able to sit, stoop, reach and bend. â Must be able to cross train and be able to perform all functions.
QUALIFIED HOUSEKEEPERS NEEDED $15-$18+ (Staff-Level) (Paid Weekly) Since 1998 we have been assisting Arizona Hospitality employers with filling their open Housekeeping & Custodial positions FAST and with qualified and pre-screened candidates. We manage all hiring and screening processes - then market your skills/interests, availability, and earning requirements to industry contacts throughout your work radius. We are paid by the hiring company to fill their openings - meaning all of our services are absolutely FREE to you INCLUDING: Resume Prep Temp Assignments Temp-to-Hire Employment Opportunities On-Going Contract Labor (Outsourced Payroll) Direct Placement Assistance Housekeeping ALL SHIFTS: Full Time or Part Time Single Shifts or On-Going All Shifts (Including Overnight) Housekeeping VENUES: Hotels & Resorts Country Clubs & Restaurants Hospitals & Healthcare Venues Institutional Venues & Office Buildings Schools & University Campuses Stadiums & Special Event Venues ALL POSITIONS & SKILL LEVELS: Room Attendants (Hotels & Hospitals) EVS / Environmental Services Departments Lobby Maids / Night Maids / Turn Down Attendants Housekeeping Houseman & Stewards Floor Care / Trash Maintenance Commercial Laundry / Pressers Janitors / Custodians SCREENING (All Venues): Legal ID / E-Verify Verifiable Employment No Felony Convictions No Theft Crimes ADDITIONAL Housekeeping REQUIREMENTS (Select Venues): All of the Above + Drug & TB Screening Immunization Records TO APPLY: 1) Apply (this creates your Applicant Profile & Resume) 2) Bring (2) forms of Legal IDs to our office in person (required by law to complete new hire paperwork) 3) Also Helpful = Resume, Immunization Records, Fingerprint Clearance, and/or References 4) Dress Appropriately for Profile Photo (Cover visible tattoos & hair neatly groomed) Hospitality Staffing Solutions 2345 East Thomas Road, Suite 200 Phoenix 85016 (24th / 1-888-PHX-JOBS / Walk-Ins Welcome Mon-Fri (8am-4pm) Se Habla Espanol " APPLY WITH US AND YOU'VE APPLIED ALL OVER " Setting: Healthcare Hotel Schedule: Weekends (typically) required
Apr 13, 2024
Full time
QUALIFIED HOUSEKEEPERS NEEDED $15-$18+ (Staff-Level) (Paid Weekly) Since 1998 we have been assisting Arizona Hospitality employers with filling their open Housekeeping & Custodial positions FAST and with qualified and pre-screened candidates. We manage all hiring and screening processes - then market your skills/interests, availability, and earning requirements to industry contacts throughout your work radius. We are paid by the hiring company to fill their openings - meaning all of our services are absolutely FREE to you INCLUDING: Resume Prep Temp Assignments Temp-to-Hire Employment Opportunities On-Going Contract Labor (Outsourced Payroll) Direct Placement Assistance Housekeeping ALL SHIFTS: Full Time or Part Time Single Shifts or On-Going All Shifts (Including Overnight) Housekeeping VENUES: Hotels & Resorts Country Clubs & Restaurants Hospitals & Healthcare Venues Institutional Venues & Office Buildings Schools & University Campuses Stadiums & Special Event Venues ALL POSITIONS & SKILL LEVELS: Room Attendants (Hotels & Hospitals) EVS / Environmental Services Departments Lobby Maids / Night Maids / Turn Down Attendants Housekeeping Houseman & Stewards Floor Care / Trash Maintenance Commercial Laundry / Pressers Janitors / Custodians SCREENING (All Venues): Legal ID / E-Verify Verifiable Employment No Felony Convictions No Theft Crimes ADDITIONAL Housekeeping REQUIREMENTS (Select Venues): All of the Above + Drug & TB Screening Immunization Records TO APPLY: 1) Apply (this creates your Applicant Profile & Resume) 2) Bring (2) forms of Legal IDs to our office in person (required by law to complete new hire paperwork) 3) Also Helpful = Resume, Immunization Records, Fingerprint Clearance, and/or References 4) Dress Appropriately for Profile Photo (Cover visible tattoos & hair neatly groomed) Hospitality Staffing Solutions 2345 East Thomas Road, Suite 200 Phoenix 85016 (24th / 1-888-PHX-JOBS / Walk-Ins Welcome Mon-Fri (8am-4pm) Se Habla Espanol " APPLY WITH US AND YOU'VE APPLIED ALL OVER " Setting: Healthcare Hotel Schedule: Weekends (typically) required
Job Summary: Provide a clean and safe environment for the guest. Meet or exceed Harrah's standards of cleanliness and guest service.Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: â Must meet Quota of 16/17 daily, while marinating the Caesars's standard of cleanliness and delivering great guest service. â Must be able to cross train and be able to perform all functions. â Acts as a role model and always presents oneself as a credit to Caesars's and encourages others to do the same. â Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. â Suggests products, services and experiences to guests. â Other duties as assigned.Qualifications: â Must pass a drug test. â Must possess excellent customer service and communication skills. â Must be at least 18 years of age. â Maintain knowledge of current property events, promotions and attractions. â Must be able to work independently, with little supervision. â Comfortable working in a fast paced, dynamic environment. â Superior communication and presentation skills. â Ability to work effectively in a team setting and independently. â Must present a well-groomed appearance. â Must adhere to uniform/appearance requirements. â Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. â Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: â Able to read, write and speak English sufficiently to perform job. â Available to work any shift, holidays and weekends. â Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. â Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. â Responds to visual and aural cues. â Must be able to read, write, speak and understand English. â Able to push, pull and carry up to 100 pounds. â Able to tolerate a loud and noisy environment. â Able to stand and walk for extended periods. â Able to sit, stoop, reach and bend. â Must be able to cross train and be able to perform all functions.
Mar 28, 2024
Full time
Job Summary: Provide a clean and safe environment for the guest. Meet or exceed Harrah's standards of cleanliness and guest service.Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: â Must meet Quota of 16/17 daily, while marinating the Caesars's standard of cleanliness and delivering great guest service. â Must be able to cross train and be able to perform all functions. â Acts as a role model and always presents oneself as a credit to Caesars's and encourages others to do the same. â Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. â Suggests products, services and experiences to guests. â Other duties as assigned.Qualifications: â Must pass a drug test. â Must possess excellent customer service and communication skills. â Must be at least 18 years of age. â Maintain knowledge of current property events, promotions and attractions. â Must be able to work independently, with little supervision. â Comfortable working in a fast paced, dynamic environment. â Superior communication and presentation skills. â Ability to work effectively in a team setting and independently. â Must present a well-groomed appearance. â Must adhere to uniform/appearance requirements. â Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. â Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: â Able to read, write and speak English sufficiently to perform job. â Available to work any shift, holidays and weekends. â Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. â Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. â Responds to visual and aural cues. â Must be able to read, write, speak and understand English. â Able to push, pull and carry up to 100 pounds. â Able to tolerate a loud and noisy environment. â Able to stand and walk for extended periods. â Able to sit, stoop, reach and bend. â Must be able to cross train and be able to perform all functions.
Job Summary: Provide a clean and safe environment for the guest. Meet or exceed Harrah's standards of cleanliness and guest service.Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: â Must meet Quota of 16/17 daily, while marinating the Caesars's standard of cleanliness and delivering great guest service. â Must be able to cross train and be able to perform all functions. â Acts as a role model and always presents oneself as a credit to Caesars's and encourages others to do the same. â Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. â Suggests products, services and experiences to guests. â Other duties as assigned.Qualifications: â Must pass a drug test. â Must possess excellent customer service and communication skills. â Must be at least 18 years of age. â Maintain knowledge of current property events, promotions and attractions. â Must be able to work independently, with little supervision. â Comfortable working in a fast paced, dynamic environment. â Superior communication and presentation skills. â Ability to work effectively in a team setting and independently. â Must present a well-groomed appearance. â Must adhere to uniform/appearance requirements. â Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. â Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: â Able to read, write and speak English sufficiently to perform job. â Available to work any shift, holidays and weekends. â Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. â Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. â Responds to visual and aural cues. â Must be able to read, write, speak and understand English. â Able to push, pull and carry up to 100 pounds. â Able to tolerate a loud and noisy environment. â Able to stand and walk for extended periods. â Able to sit, stoop, reach and bend. â Must be able to cross train and be able to perform all functions.
Mar 28, 2024
Full time
Job Summary: Provide a clean and safe environment for the guest. Meet or exceed Harrah's standards of cleanliness and guest service.Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: â Must meet Quota of 16/17 daily, while marinating the Caesars's standard of cleanliness and delivering great guest service. â Must be able to cross train and be able to perform all functions. â Acts as a role model and always presents oneself as a credit to Caesars's and encourages others to do the same. â Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. â Suggests products, services and experiences to guests. â Other duties as assigned.Qualifications: â Must pass a drug test. â Must possess excellent customer service and communication skills. â Must be at least 18 years of age. â Maintain knowledge of current property events, promotions and attractions. â Must be able to work independently, with little supervision. â Comfortable working in a fast paced, dynamic environment. â Superior communication and presentation skills. â Ability to work effectively in a team setting and independently. â Must present a well-groomed appearance. â Must adhere to uniform/appearance requirements. â Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. â Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: â Able to read, write and speak English sufficiently to perform job. â Available to work any shift, holidays and weekends. â Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. â Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. â Responds to visual and aural cues. â Must be able to read, write, speak and understand English. â Able to push, pull and carry up to 100 pounds. â Able to tolerate a loud and noisy environment. â Able to stand and walk for extended periods. â Able to sit, stoop, reach and bend. â Must be able to cross train and be able to perform all functions.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you Bam Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess Lead provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Handles all aspects of the food operation during assigned shift. Ensures Front Service staff behavior and appearance are in compliance with established policy. Ensures that customer's problems/complaints are handled in an effective, courteous manner. Directly oversees staff on assigned shift. Schedules lunch breaks and maintains employee break records. Acts as a role model to other employees, always presents oneself as a credit to Harrah's and encourages others to do the same. Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you Bam Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess Lead provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Handles all aspects of the food operation during assigned shift. Ensures Front Service staff behavior and appearance are in compliance with established policy. Ensures that customer's problems/complaints are handled in an effective, courteous manner. Directly oversees staff on assigned shift. Schedules lunch breaks and maintains employee break records. Acts as a role model to other employees, always presents oneself as a credit to Harrah's and encourages others to do the same. Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youHarrah's New Orleans has teamed up with local sports legend Archie Manning to open Manning's Restaurant. Manning's is a sports themed restaurant that resides on Fulton Street. Manning's opened on January 19, 2012. The Southern-inspired menu will combine the straight forward dinner fare of Mississippi ('meat and three theme') with New Orleans favorites (Gumbo, P-Boys, Oysters, etc). BENEFITS:Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess at Manning's provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youHarrah's New Orleans has teamed up with local sports legend Archie Manning to open Manning's Restaurant. Manning's is a sports themed restaurant that resides on Fulton Street. Manning's opened on January 19, 2012. The Southern-inspired menu will combine the straight forward dinner fare of Mississippi ('meat and three theme') with New Orleans favorites (Gumbo, P-Boys, Oysters, etc). BENEFITS:Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Caesars Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Restaurant Host/Hostess at Manning's provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS: Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: N/A
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Valet Driver / Parker initiates friendly greeting to all guest in accordance to AAA 5 Diamond and Forbes 5 Star service standards as they arrive to have their car valet parked. They must consistently engage and interact with all guest in accordance to AAA 5 diamond and Forbes 5 star standards throughout their assigned shift. ESSENTIAL JOB FUNCTIONS: Receives vehicles from guest and fills out parking tickets. Parks vehicle in correct area and gives key and ticket to Valet Booth Attendant for filing. Retrieves car from area and returns key to guest. Handles guests' vehicles safely and cautiously at all times. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must be at least 18 years old or older for this position. High school or GED required. Must have a valid Louisiana driver's license. Previous valet parking experience preferred, but not required. Must possess excellent communication skills with abilities to express oneself in a professional, clear and concise fashion. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Must be flexible with scheduling.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work and quickly maneuver inside and outside casino in varying temperatures. Must be able to run on level surface, as well as up and down ramps and stairs. Must be able to drive all types of passenger vehicles with automatic or manual transmission in a safe and timely fashion. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.To explore more extraordinary career opportunities at Harrah's New Orleans Casino & Hotel or Caesars Entertainment, please visit our career website at
Apr 07, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Valet Driver / Parker initiates friendly greeting to all guest in accordance to AAA 5 Diamond and Forbes 5 Star service standards as they arrive to have their car valet parked. They must consistently engage and interact with all guest in accordance to AAA 5 diamond and Forbes 5 star standards throughout their assigned shift. ESSENTIAL JOB FUNCTIONS: Receives vehicles from guest and fills out parking tickets. Parks vehicle in correct area and gives key and ticket to Valet Booth Attendant for filing. Retrieves car from area and returns key to guest. Handles guests' vehicles safely and cautiously at all times. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must be at least 18 years old or older for this position. High school or GED required. Must have a valid Louisiana driver's license. Previous valet parking experience preferred, but not required. Must possess excellent communication skills with abilities to express oneself in a professional, clear and concise fashion. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Must be flexible with scheduling.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work and quickly maneuver inside and outside casino in varying temperatures. Must be able to run on level surface, as well as up and down ramps and stairs. Must be able to drive all types of passenger vehicles with automatic or manual transmission in a safe and timely fashion. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.To explore more extraordinary career opportunities at Harrah's New Orleans Casino & Hotel or Caesars Entertainment, please visit our career website at