Night Auditor

  • Spokane Club
  • Spokane, WA, USA
  • Oct 02, 2019
Full time Other

Job Description

The night auditor directs the hotel front desk operations from 10:00 p.m. until 6:00 a.m. Provides excellent customer service to all members and guests, representing the Club with professionalism. Records and reconciles charges from the previous day. Acts as security personnel.

  • Runs the night audit software and balances cash receipts from the day
  • Professionally administers incoming calls using proper telephone etiquette and redirecting when appropriate
  • Uses club software to create and manage hotel reservations
  • Complies with special requests whenever possible
  • Stays informed about Club-related information and communicates it professionally and enthusiastically.
  • Thoroughly understands and follows proper credit, cash-checking, and cash handling policies and procedures
  • Understands and monitors room status information, including room locations, type of rooms available, and room rates
  • Greets everyone entering the Spokane Club in a professional, friendly manner, with a high level of customer service, and assists them with their requests
  • Manages room keys and follows security control procedures
  • Operates Front Office equipment, such as ID card creator, mail machine, fax, copier, parking gates, etc.
  • Processes member/guest check-ins and check-outs
  • Posts and files charges to members' accounts
  • Reports unusual occurrences or requests to the Hotel Operations Manager
  • Knows and follows all safety, security, accident prevention, and emergency policies and procedures
  • Maintains the cleanliness and neatness of the front desk, lobby, and coat check areas
  • Other duties as assigned


This position interacts with Club members and hotel guests. Part of your job performance requires that you maintain a positive attitude and make a real commitment to competence, job knowledge, pride, professional appearance, courtesy, initiative, and excellence in customer service. You are expected to address issues with an attitude of cooperation and to resolve problems professionally.


  • High school diploma or equivalent; college preferred; general accounting knowledge/education
  • 21 years or older
  • Ability to stand for a full 8 hour shift
  • Excellent customer service skills
  • Professional appearance and manner
  • Ability to work with a variety of software programs and basic typing skills
  • Ability to communicate effectively in English, both oral and written form
  • Previous Front Desk experience in a hotel preferred

Personal Attributes

  • Must possess a high level of integrity and confidentiality
  • Must be organized and detail-oriented
  • Professional appearance and manner
  • Ability to work effectively under pressure
  • Ability to work alone and unsupervised
  • Be self-directed, self-motivated, good decision-making skills

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