Catering Server at New Era Field

  • Delaware North
  • Orchard Park, NY, USA
  • Oct 02, 2019
Full time Servers Banquet Staff

Job Description

Our Exciting Work Environment

Be part of the action on game day at New Era Field!

Delaware North Buffalo Sportservice is the exclusive concessions, premium dinning and retail provider for New Era Field.

Grounded in a foundation of family ownership for over 100 years, Delaware North has earned a reputation as one of the most admired family-owned hospitality companies in the world. At New Era Field, we provide food and beverage concessions, luxury suites catering, and retail for our partners. We're working behind the scenes and on the front lines - making each guest experience, moment and memory the best it can be.

The Opportunity

Position Summary:

Serves food and beverage products in banquet setting in accordance with the Company's alcohol policies, GuestPath Universal Service Standards and applicable Operations Standards.

Essential functions:

  • Sets up tables for function in accordance with banquet event order (BEO)
  • Accurately transports food and beverages to guests in a timely manner.
  • Serves alcoholic beverages responsibly, requests identification, adheres to all unit and company alcohol service policies and procedures.
  • Performs necessary tasks to service guests including: taking and filling drink orders, providing refills, answering questions, and clearing or dirty dishes.
  • Notifies guests of food and beverage preparation techniques.
  • Monitors guest needs on a continual basis ensuring all requests are promptly fulfilled; handles any guest complaints.
  • Replenishes food on buffet lines (if applicable).
  • Maintains a safe and clean environment for guests and fellow associates.
  • Ensures proper stock of all product and supplies needed for service.
  • Breaks down even according to company procedures.
  • Performs other duties as assigned.

Non-Essential Functions:

  • May be required to bus tables during, and at completion of, event.

Educations & Experience:

  1. Minimum of 1-3 months of previous experience in food and beverage service, or related guest service environment, required.

Knowledge, Skills & Abilities:

  • Excellent guest service skills; ability to adhere to Company's GuestPath Universal Service Standards.
  • Ability to complete required pre-employment sanitation and alcohol service training.
  • Ability to work quickly and efficiently in a fast-paced environment.
  • Ability to work under pressure and handle multiple table assignments at one time.
  • Strong communication skills, including listening skills and ability to take food and beverage orders and fill those orders correctly.

Physical Requirements:

  1. Ability to lift up to 35 pounds for set-up, service and clean up of functions.
  2. Ability to stand or walk for entire length of shift; may include walking up and down stairs.
  3. Good mobility to maneuver between tables to deliver food to customers.

Environmental Working Conditions:

  • Variable temperatures - required to move between hot, noisy conditions of kitchen and climate-controlled dining environments.
Conditions of Employment

All applicants will be subject to a pre-employment background check.

Who We Are

Take your career beyond the ordinary-to the extraordinary.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at .

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.