Become a part of our caring community and help us put health first Are you passionate about the Medicare population, looking for an opportunity to work in sales with the ability to directly impact your own income potential? Do you have a track record of building trusting relationships in the community and exceeding expectations? If so, we are looking for licensed, highly motivated, and self-driven individuals to join our team. In this field position, you will; build community relationships, drive self-generated sales, and meet sales goals and metrics while working independently. You will be interacting with Humana's customers, external business partners and the community we serve through face-to-face, virtual, and telephonic interactions. Face to face will encompass grass roots marketing and field sales community events, as well as, visiting prospects in their homes. Our Medicare Sales Field Agents sell individual health plan products and educate beneficiaries on our services in a field setting. Some of our additional products include Life, Annuity, Indemnity, Dental, Vision, Prescription, and more. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers. Humana Perks: Full time associates enjoy Base salary with a competitive commission structure plus a monthly guarantee Medical, Dental, Vision and a variety of other supplemental insurances Paid time off (PTO) & Paid Holidays 401(k) retirement savings plan Tuition reimbursement and/or scholarships for qualifying dependent children And much more! Use your skills to make an impact Required Qualifications Ability to have daily face to face interactions with prospective members in the field is required for this position Active Health Insurance license or ability to obtain prior to the start date Experience with technology to include high level use of laptops and mobile phone applications with an understanding of CRM tools or other sales/marketing resources Experience with Microsoft Office products such as Excel and Outlook This role is part of Humana's Driver safety program and requires an individual to have a clear and valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits. We will also run a Motor Vehicle Report for this position At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Must reside within the assigned territory/County Preferred Qualifications Active Life and Variable Annuity Insurance license Associate's or Bachelors' degree Prior experience in TEAMS and PowerPoint Experience engaging with the community through service, organizations, activities, and volunteerism Experience selling Medicare products Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance Prior experience in public speaking and presentations Additional Information Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, you will receive an email from with instructions on how to add the information into your official application on Humana's secure website. Schedule: Meeting with members requires appointments and/or event times that may vary on nights and weekends. Flexibility is essential to your success. Training: will be the first three to four weeks of employment and attendance is mandatory. Interview Format As part of our hiring process for this opportunity, we are using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward in the process, you will receive an email correspondence inviting you to participate in a HireVue prescreen. In this prescreen, you will receive a set of questions over the phone and given the opportunity to record your audio responses to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process. Scheduled Weekly Hours 40 About us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Mar 19, 2024
Full time
Become a part of our caring community and help us put health first Are you passionate about the Medicare population, looking for an opportunity to work in sales with the ability to directly impact your own income potential? Do you have a track record of building trusting relationships in the community and exceeding expectations? If so, we are looking for licensed, highly motivated, and self-driven individuals to join our team. In this field position, you will; build community relationships, drive self-generated sales, and meet sales goals and metrics while working independently. You will be interacting with Humana's customers, external business partners and the community we serve through face-to-face, virtual, and telephonic interactions. Face to face will encompass grass roots marketing and field sales community events, as well as, visiting prospects in their homes. Our Medicare Sales Field Agents sell individual health plan products and educate beneficiaries on our services in a field setting. Some of our additional products include Life, Annuity, Indemnity, Dental, Vision, Prescription, and more. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers. Humana Perks: Full time associates enjoy Base salary with a competitive commission structure plus a monthly guarantee Medical, Dental, Vision and a variety of other supplemental insurances Paid time off (PTO) & Paid Holidays 401(k) retirement savings plan Tuition reimbursement and/or scholarships for qualifying dependent children And much more! Use your skills to make an impact Required Qualifications Ability to have daily face to face interactions with prospective members in the field is required for this position Active Health Insurance license or ability to obtain prior to the start date Experience with technology to include high level use of laptops and mobile phone applications with an understanding of CRM tools or other sales/marketing resources Experience with Microsoft Office products such as Excel and Outlook This role is part of Humana's Driver safety program and requires an individual to have a clear and valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits. We will also run a Motor Vehicle Report for this position At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Must reside within the assigned territory/County Preferred Qualifications Active Life and Variable Annuity Insurance license Associate's or Bachelors' degree Prior experience in TEAMS and PowerPoint Experience engaging with the community through service, organizations, activities, and volunteerism Experience selling Medicare products Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance Prior experience in public speaking and presentations Additional Information Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, you will receive an email from with instructions on how to add the information into your official application on Humana's secure website. Schedule: Meeting with members requires appointments and/or event times that may vary on nights and weekends. Flexibility is essential to your success. Training: will be the first three to four weeks of employment and attendance is mandatory. Interview Format As part of our hiring process for this opportunity, we are using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward in the process, you will receive an email correspondence inviting you to participate in a HireVue prescreen. In this prescreen, you will receive a set of questions over the phone and given the opportunity to record your audio responses to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process. Scheduled Weekly Hours 40 About us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Become a part of our caring community and help us put health first Are you passionate about the Medicare population, looking for an opportunity to work in sales with the ability to directly impact your own income potential? Do you have a track record of building trusting relationships in the community and exceeding expectations? If so, we are looking for licensed, highly motivated, and self-driven individuals to join our team. In this field position, you will; build community relationships, drive self-generated sales, and meet sales goals and metrics while working independently. You will be interacting with Humana's customers, external business partners and the community we serve through face-to-face, virtual, and telephonic interactions. Face to face will encompass grass roots marketing and field sales community events, as well as, visiting prospects in their homes. Our Medicare Sales Field Agents sell individual health plan products and educate beneficiaries on our services in a field setting. Some of our additional products include Life, Annuity, Indemnity, Dental, Vision, Prescription, and more. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers. Humana Perks: Full time associates enjoy Base salary with a competitive commission structure plus a monthly guarantee Medical, Dental, Vision and a variety of other supplemental insurances Paid time off (PTO) & Paid Holidays 401(k) retirement savings plan Tuition reimbursement and/or scholarships for qualifying dependent children And much more! Use your skills to make an impact Required Qualifications Ability to have daily face to face interactions with prospective members in the field is required for this position Active Health Insurance license or ability to obtain prior to the start date Experience with technology to include high level use of laptops and mobile phone applications with an understanding of CRM tools or other sales/marketing resources Experience with Microsoft Office products such as Excel and Outlook This role is part of Humana's Driver safety program and requires an individual to have a clear and valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits. We will also run a Motor Vehicle Report for this position At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Must reside within the assigned territory/County Preferred Qualifications Active Life and Variable Annuity Insurance license Associate's or Bachelors' degree Prior experience in TEAMS and PowerPoint Experience engaging with the community through service, organizations, activities, and volunteerism Experience selling Medicare products Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance Prior experience in public speaking and presentations Additional Information Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, you will receive an email from with instructions on how to add the information into your official application on Humana's secure website. Schedule: Meeting with members requires appointments and/or event times that may vary on nights and weekends. Flexibility is essential to your success. Training: will be the first three to four weeks of employment and attendance is mandatory. Interview Format As part of our hiring process for this opportunity, we are using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward in the process, you will receive an email correspondence inviting you to participate in a HireVue prescreen. In this prescreen, you will receive a set of questions over the phone and given the opportunity to record your audio responses to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process. Scheduled Weekly Hours 40 About us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Mar 19, 2024
Full time
Become a part of our caring community and help us put health first Are you passionate about the Medicare population, looking for an opportunity to work in sales with the ability to directly impact your own income potential? Do you have a track record of building trusting relationships in the community and exceeding expectations? If so, we are looking for licensed, highly motivated, and self-driven individuals to join our team. In this field position, you will; build community relationships, drive self-generated sales, and meet sales goals and metrics while working independently. You will be interacting with Humana's customers, external business partners and the community we serve through face-to-face, virtual, and telephonic interactions. Face to face will encompass grass roots marketing and field sales community events, as well as, visiting prospects in their homes. Our Medicare Sales Field Agents sell individual health plan products and educate beneficiaries on our services in a field setting. Some of our additional products include Life, Annuity, Indemnity, Dental, Vision, Prescription, and more. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers. Humana Perks: Full time associates enjoy Base salary with a competitive commission structure plus a monthly guarantee Medical, Dental, Vision and a variety of other supplemental insurances Paid time off (PTO) & Paid Holidays 401(k) retirement savings plan Tuition reimbursement and/or scholarships for qualifying dependent children And much more! Use your skills to make an impact Required Qualifications Ability to have daily face to face interactions with prospective members in the field is required for this position Active Health Insurance license or ability to obtain prior to the start date Experience with technology to include high level use of laptops and mobile phone applications with an understanding of CRM tools or other sales/marketing resources Experience with Microsoft Office products such as Excel and Outlook This role is part of Humana's Driver safety program and requires an individual to have a clear and valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits. We will also run a Motor Vehicle Report for this position At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Must reside within the assigned territory/County Preferred Qualifications Active Life and Variable Annuity Insurance license Associate's or Bachelors' degree Prior experience in TEAMS and PowerPoint Experience engaging with the community through service, organizations, activities, and volunteerism Experience selling Medicare products Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance Prior experience in public speaking and presentations Additional Information Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, you will receive an email from with instructions on how to add the information into your official application on Humana's secure website. Schedule: Meeting with members requires appointments and/or event times that may vary on nights and weekends. Flexibility is essential to your success. Training: will be the first three to four weeks of employment and attendance is mandatory. Interview Format As part of our hiring process for this opportunity, we are using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward in the process, you will receive an email correspondence inviting you to participate in a HireVue prescreen. In this prescreen, you will receive a set of questions over the phone and given the opportunity to record your audio responses to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process. Scheduled Weekly Hours 40 About us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Become a part of our caring community and help us put health first Are you passionate about the Medicare population, looking for an opportunity to work in sales with the ability to directly impact your own income potential? Do you have a track record of building trusting relationships in the community and exceeding expectations? If so, we are looking for licensed, highly motivated, and self-driven individuals to join our team. In this field position, you will; build community relationships, drive self-generated sales, and meet sales goals and metrics while working independently. You will be interacting with Humana's customers, external business partners and the community we serve through face-to-face, virtual, and telephonic interactions. Face to face will encompass grass roots marketing and field sales community events, as well as, visiting prospects in their homes. Our Medicare Sales Field Agents sell individual health plan products and educate beneficiaries on our services in a field setting. Some of our additional products include Life, Annuity, Indemnity, Dental, Vision, Prescription, and more. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers. Humana Perks: Full time associates enjoy Base salary with a competitive commission structure plus a monthly guarantee Medical, Dental, Vision and a variety of other supplemental insurances Paid time off (PTO) & Paid Holidays 401(k) retirement savings plan Tuition reimbursement and/or scholarships for qualifying dependent children And much more! Use your skills to make an impact Required Qualifications Ability to have daily face to face interactions with prospective members in the field is required for this position Active Health Insurance license or ability to obtain prior to the start date Experience with technology to include high level use of laptops and mobile phone applications with an understanding of CRM tools or other sales/marketing resources Experience with Microsoft Office products such as Excel and Outlook This role is part of Humana's Driver safety program and requires an individual to have a clear and valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits. We will also run a Motor Vehicle Report for this position At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Must reside within the assigned territory/County Preferred Qualifications Active Life and Variable Annuity Insurance license Associate's or Bachelors' degree Prior experience in TEAMS and PowerPoint Experience engaging with the community through service, organizations, activities, and volunteerism Experience selling Medicare products Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance Prior experience in public speaking and presentations Additional Information Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, you will receive an email from with instructions on how to add the information into your official application on Humana's secure website. Schedule: Meeting with members requires appointments and/or event times that may vary on nights and weekends. Flexibility is essential to your success. Training: will be the first three to four weeks of employment and attendance is mandatory. Interview Format As part of our hiring process for this opportunity, we are using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward in the process, you will receive an email correspondence inviting you to participate in a HireVue prescreen. In this prescreen, you will receive a set of questions over the phone and given the opportunity to record your audio responses to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process. Scheduled Weekly Hours 40 About us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Mar 19, 2024
Full time
Become a part of our caring community and help us put health first Are you passionate about the Medicare population, looking for an opportunity to work in sales with the ability to directly impact your own income potential? Do you have a track record of building trusting relationships in the community and exceeding expectations? If so, we are looking for licensed, highly motivated, and self-driven individuals to join our team. In this field position, you will; build community relationships, drive self-generated sales, and meet sales goals and metrics while working independently. You will be interacting with Humana's customers, external business partners and the community we serve through face-to-face, virtual, and telephonic interactions. Face to face will encompass grass roots marketing and field sales community events, as well as, visiting prospects in their homes. Our Medicare Sales Field Agents sell individual health plan products and educate beneficiaries on our services in a field setting. Some of our additional products include Life, Annuity, Indemnity, Dental, Vision, Prescription, and more. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers. Humana Perks: Full time associates enjoy Base salary with a competitive commission structure plus a monthly guarantee Medical, Dental, Vision and a variety of other supplemental insurances Paid time off (PTO) & Paid Holidays 401(k) retirement savings plan Tuition reimbursement and/or scholarships for qualifying dependent children And much more! Use your skills to make an impact Required Qualifications Ability to have daily face to face interactions with prospective members in the field is required for this position Active Health Insurance license or ability to obtain prior to the start date Experience with technology to include high level use of laptops and mobile phone applications with an understanding of CRM tools or other sales/marketing resources Experience with Microsoft Office products such as Excel and Outlook This role is part of Humana's Driver safety program and requires an individual to have a clear and valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits. We will also run a Motor Vehicle Report for this position At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Must reside within the assigned territory/County Preferred Qualifications Active Life and Variable Annuity Insurance license Associate's or Bachelors' degree Prior experience in TEAMS and PowerPoint Experience engaging with the community through service, organizations, activities, and volunteerism Experience selling Medicare products Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance Prior experience in public speaking and presentations Additional Information Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, you will receive an email from with instructions on how to add the information into your official application on Humana's secure website. Schedule: Meeting with members requires appointments and/or event times that may vary on nights and weekends. Flexibility is essential to your success. Training: will be the first three to four weeks of employment and attendance is mandatory. Interview Format As part of our hiring process for this opportunity, we are using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward in the process, you will receive an email correspondence inviting you to participate in a HireVue prescreen. In this prescreen, you will receive a set of questions over the phone and given the opportunity to record your audio responses to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process. Scheduled Weekly Hours 40 About us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Job Description: We are currently seeking an enthusiastic individual to join our team as a Destination Coordinator. In this role, you will play a pivotal part in curating exceptional travel experiences for both corporate and leisure clients across diverse global destinations. If you have a passion for travel and enjoy assisting others in their journey planning, this position is tailor-made for you.
Roles & Responsibilities:
Research, Create, and Execute Itineraries: Craft exceptional travel itineraries tailored to the unique preferences and needs of clients.
Client Needs Assessment: Review individual travel preferences to ensure personalized trip designs.
Continuous Training: Engage in ongoing training to obtain and uphold certifications for efficient travel booking.
Webinars and Destination Specialization: Attend webinars with vendors and suppliers to specialize in specific destinations.
Budget Planning: Review budgets and plan trips in accordance with client budget constraints.
Promotional Material Creation: Develop promotional materials to enhance service offerings.
Travel Monitoring: Stay updated on changing travel restrictions and regulations.
Booking Coordination: Manage travel bookings, including flights, car rentals, hotel accommodations, cruises, and ticket/event sales.
Client Communication: Effectively communicate with clients both before and after travel, ensuring a seamless experience.
Issue Resolution: Address and resolve any issues that may arise during bookings or travel for clients.
Networking: Collaborate with tour operators to explore and offer attractive packages to clients.
Job Type: Part-Time or Full-Time
Requirements:
Must be at least 18 years old and authorized to work in the US.
Effective communication skills, with a strong sales background considered a plus.
Smartphone with internet access is mandatory; a laptop is recommended but not required.
Personal travel experience is highly desirable but not mandatory.
Previous experience in customer service or hospitality is advantageous but not required.
Mar 11, 2024
FullTime/PartTime
Job Description: We are currently seeking an enthusiastic individual to join our team as a Destination Coordinator. In this role, you will play a pivotal part in curating exceptional travel experiences for both corporate and leisure clients across diverse global destinations. If you have a passion for travel and enjoy assisting others in their journey planning, this position is tailor-made for you.
Roles & Responsibilities:
Research, Create, and Execute Itineraries: Craft exceptional travel itineraries tailored to the unique preferences and needs of clients.
Client Needs Assessment: Review individual travel preferences to ensure personalized trip designs.
Continuous Training: Engage in ongoing training to obtain and uphold certifications for efficient travel booking.
Webinars and Destination Specialization: Attend webinars with vendors and suppliers to specialize in specific destinations.
Budget Planning: Review budgets and plan trips in accordance with client budget constraints.
Promotional Material Creation: Develop promotional materials to enhance service offerings.
Travel Monitoring: Stay updated on changing travel restrictions and regulations.
Booking Coordination: Manage travel bookings, including flights, car rentals, hotel accommodations, cruises, and ticket/event sales.
Client Communication: Effectively communicate with clients both before and after travel, ensuring a seamless experience.
Issue Resolution: Address and resolve any issues that may arise during bookings or travel for clients.
Networking: Collaborate with tour operators to explore and offer attractive packages to clients.
Job Type: Part-Time or Full-Time
Requirements:
Must be at least 18 years old and authorized to work in the US.
Effective communication skills, with a strong sales background considered a plus.
Smartphone with internet access is mandatory; a laptop is recommended but not required.
Personal travel experience is highly desirable but not mandatory.
Previous experience in customer service or hospitality is advantageous but not required.
Job Description: We are currently seeking an enthusiastic individual to join our team as a Destination Coordinator. In this role, you will play a pivotal part in curating exceptional travel experiences for both corporate and leisure clients across diverse global destinations. If you have a passion for travel and enjoy assisting others in their journey planning, this position is tailor-made for you.
Roles & Responsibilities:
Research, Create, and Execute Itineraries: Craft exceptional travel itineraries tailored to the unique preferences and needs of clients.
Client Needs Assessment: Review individual travel preferences to ensure personalized trip designs.
Continuous Training: Engage in ongoing training to obtain and uphold certifications for efficient travel booking.
Webinars and Destination Specialization: Attend webinars with vendors and suppliers to specialize in specific destinations.
Budget Planning: Review budgets and plan trips in accordance with client budget constraints.
Promotional Material Creation: Develop promotional materials to enhance service offerings.
Travel Monitoring: Stay updated on changing travel restrictions and regulations.
Booking Coordination: Manage travel bookings, including flights, car rentals, hotel accommodations, cruises, and ticket/event sales.
Client Communication: Effectively communicate with clients both before and after travel, ensuring a seamless experience.
Issue Resolution: Address and resolve any issues that may arise during bookings or travel for clients.
Networking: Collaborate with tour operators to explore and offer attractive packages to clients.
Job Type: Part-Time or Full-Time
Requirements:
Must be at least 18 years old and authorized to work in the US.
Effective communication skills, with a strong sales background considered a plus.
Smartphone with internet access is mandatory; a laptop is recommended but not required.
Personal travel experience is highly desirable but not mandatory.
Previous experience in customer service or hospitality is advantageous but not required.
Mar 11, 2024
FullTime/PartTime
Job Description: We are currently seeking an enthusiastic individual to join our team as a Destination Coordinator. In this role, you will play a pivotal part in curating exceptional travel experiences for both corporate and leisure clients across diverse global destinations. If you have a passion for travel and enjoy assisting others in their journey planning, this position is tailor-made for you.
Roles & Responsibilities:
Research, Create, and Execute Itineraries: Craft exceptional travel itineraries tailored to the unique preferences and needs of clients.
Client Needs Assessment: Review individual travel preferences to ensure personalized trip designs.
Continuous Training: Engage in ongoing training to obtain and uphold certifications for efficient travel booking.
Webinars and Destination Specialization: Attend webinars with vendors and suppliers to specialize in specific destinations.
Budget Planning: Review budgets and plan trips in accordance with client budget constraints.
Promotional Material Creation: Develop promotional materials to enhance service offerings.
Travel Monitoring: Stay updated on changing travel restrictions and regulations.
Booking Coordination: Manage travel bookings, including flights, car rentals, hotel accommodations, cruises, and ticket/event sales.
Client Communication: Effectively communicate with clients both before and after travel, ensuring a seamless experience.
Issue Resolution: Address and resolve any issues that may arise during bookings or travel for clients.
Networking: Collaborate with tour operators to explore and offer attractive packages to clients.
Job Type: Part-Time or Full-Time
Requirements:
Must be at least 18 years old and authorized to work in the US.
Effective communication skills, with a strong sales background considered a plus.
Smartphone with internet access is mandatory; a laptop is recommended but not required.
Personal travel experience is highly desirable but not mandatory.
Previous experience in customer service or hospitality is advantageous but not required.
Job Description: We are currently seeking an enthusiastic individual to join our team as a Destination Coordinator. In this role, you will play a pivotal part in curating exceptional travel experiences for both corporate and leisure clients across diverse global destinations. If you have a passion for travel and enjoy assisting others in their journey planning, this position is tailor-made for you.
Roles & Responsibilities:
Research, Create, and Execute Itineraries: Craft exceptional travel itineraries tailored to the unique preferences and needs of clients.
Client Needs Assessment: Review individual travel preferences to ensure personalized trip designs.
Continuous Training: Engage in ongoing training to obtain and uphold certifications for efficient travel booking.
Webinars and Destination Specialization: Attend webinars with vendors and suppliers to specialize in specific destinations.
Budget Planning: Review budgets and plan trips in accordance with client budget constraints.
Promotional Material Creation: Develop promotional materials to enhance service offerings.
Travel Monitoring: Stay updated on changing travel restrictions and regulations.
Booking Coordination: Manage travel bookings, including flights, car rentals, hotel accommodations, cruises, and ticket/event sales.
Client Communication: Effectively communicate with clients both before and after travel, ensuring a seamless experience.
Issue Resolution: Address and resolve any issues that may arise during bookings or travel for clients.
Networking: Collaborate with tour operators to explore and offer attractive packages to clients.
Job Type: Part-Time or Full-Time
Requirements:
Must be at least 18 years old and authorized to work in the US.
Effective communication skills, with a strong sales background considered a plus.
Smartphone with internet access is mandatory; a laptop is recommended but not required.
Personal travel experience is highly desirable but not mandatory.
Previous experience in customer service or hospitality is advantageous but not required.
Mar 11, 2024
FullTime/PartTime
Job Description: We are currently seeking an enthusiastic individual to join our team as a Destination Coordinator. In this role, you will play a pivotal part in curating exceptional travel experiences for both corporate and leisure clients across diverse global destinations. If you have a passion for travel and enjoy assisting others in their journey planning, this position is tailor-made for you.
Roles & Responsibilities:
Research, Create, and Execute Itineraries: Craft exceptional travel itineraries tailored to the unique preferences and needs of clients.
Client Needs Assessment: Review individual travel preferences to ensure personalized trip designs.
Continuous Training: Engage in ongoing training to obtain and uphold certifications for efficient travel booking.
Webinars and Destination Specialization: Attend webinars with vendors and suppliers to specialize in specific destinations.
Budget Planning: Review budgets and plan trips in accordance with client budget constraints.
Promotional Material Creation: Develop promotional materials to enhance service offerings.
Travel Monitoring: Stay updated on changing travel restrictions and regulations.
Booking Coordination: Manage travel bookings, including flights, car rentals, hotel accommodations, cruises, and ticket/event sales.
Client Communication: Effectively communicate with clients both before and after travel, ensuring a seamless experience.
Issue Resolution: Address and resolve any issues that may arise during bookings or travel for clients.
Networking: Collaborate with tour operators to explore and offer attractive packages to clients.
Job Type: Part-Time or Full-Time
Requirements:
Must be at least 18 years old and authorized to work in the US.
Effective communication skills, with a strong sales background considered a plus.
Smartphone with internet access is mandatory; a laptop is recommended but not required.
Personal travel experience is highly desirable but not mandatory.
Previous experience in customer service or hospitality is advantageous but not required.
Job Description: We are currently seeking an enthusiastic individual to join our team as a Destination Coordinator. In this role, you will play a pivotal part in curating exceptional travel experiences for both corporate and leisure clients across diverse global destinations. If you have a passion for travel and enjoy assisting others in their journey planning, this position is tailor-made for you.
Roles & Responsibilities:
Research, Create, and Execute Itineraries: Craft exceptional travel itineraries tailored to the unique preferences and needs of clients.
Client Needs Assessment: Review individual travel preferences to ensure personalized trip designs.
Continuous Training: Engage in ongoing training to obtain and uphold certifications for efficient travel booking.
Webinars and Destination Specialization: Attend webinars with vendors and suppliers to specialize in specific destinations.
Budget Planning: Review budgets and plan trips in accordance with client budget constraints.
Promotional Material Creation: Develop promotional materials to enhance service offerings.
Travel Monitoring: Stay updated on changing travel restrictions and regulations.
Booking Coordination: Manage travel bookings, including flights, car rentals, hotel accommodations, cruises, and ticket/event sales.
Client Communication: Effectively communicate with clients both before and after travel, ensuring a seamless experience.
Issue Resolution: Address and resolve any issues that may arise during bookings or travel for clients.
Networking: Collaborate with tour operators to explore and offer attractive packages to clients.
Job Type: Part-Time or Full-Time
Requirements:
Must be at least 18 years old and authorized to work in the US.
Effective communication skills, with a strong sales background considered a plus.
Smartphone with internet access is mandatory; a laptop is recommended but not required.
Personal travel experience is highly desirable but not mandatory.
Previous experience in customer service or hospitality is advantageous but not required.
Mar 11, 2024
FullTime/PartTime
Job Description: We are currently seeking an enthusiastic individual to join our team as a Destination Coordinator. In this role, you will play a pivotal part in curating exceptional travel experiences for both corporate and leisure clients across diverse global destinations. If you have a passion for travel and enjoy assisting others in their journey planning, this position is tailor-made for you.
Roles & Responsibilities:
Research, Create, and Execute Itineraries: Craft exceptional travel itineraries tailored to the unique preferences and needs of clients.
Client Needs Assessment: Review individual travel preferences to ensure personalized trip designs.
Continuous Training: Engage in ongoing training to obtain and uphold certifications for efficient travel booking.
Webinars and Destination Specialization: Attend webinars with vendors and suppliers to specialize in specific destinations.
Budget Planning: Review budgets and plan trips in accordance with client budget constraints.
Promotional Material Creation: Develop promotional materials to enhance service offerings.
Travel Monitoring: Stay updated on changing travel restrictions and regulations.
Booking Coordination: Manage travel bookings, including flights, car rentals, hotel accommodations, cruises, and ticket/event sales.
Client Communication: Effectively communicate with clients both before and after travel, ensuring a seamless experience.
Issue Resolution: Address and resolve any issues that may arise during bookings or travel for clients.
Networking: Collaborate with tour operators to explore and offer attractive packages to clients.
Job Type: Part-Time or Full-Time
Requirements:
Must be at least 18 years old and authorized to work in the US.
Effective communication skills, with a strong sales background considered a plus.
Smartphone with internet access is mandatory; a laptop is recommended but not required.
Personal travel experience is highly desirable but not mandatory.
Previous experience in customer service or hospitality is advantageous but not required.
WELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and iGaming and are industry leaders providing best-in-class service for all our customers. BEHOLD Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a VIP Sports Executive Host - IGaming. The VIP Executive Host - iGaming acts as the primary growth engine for Caesars online casino VIPs, building relationships with players to increase app engagement and drive the VIP segment of the business. The Host can quickly develop a rapport via phone, email, and text, and build trust with our highest worth VIPs and will build upon an existing database, prospect for new players, and reactivate inactive players. This person will be able to speak the language of a gambler, understand the industry, and be passionate about their business. Functioning in many different systems, a great Host must wear many hats to deliver white glove service including assistance with the app, payments, Caesars Rewards, booking trips to our over 40 properties throughout the country and offering money-can't-buy VIP experiences at major events and at our Caesars properties. This role is ideal for someone who wants to earn uncapped incentives and knows how to put in the extra effort to do so. What You Will Do: Sales Manages all aspects of a guest's account in all states for iGaming, and Sports Betting where applicable. Understands the best communication preferences for each player, (phone, email, or text) and uses all available technology to manage the relationship. Fully knowledgeable of all happenings on property and in-market for cross-sell opportunities. Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes. Service Constantly strives to delight our guests by exceeding expectations through enthusiastic and personalized service. Hosts guests at social events and special promotions, as applicable. Ensures all concerns are addressed in a timely manner communicating with internal and external partners. Handles difficult situations in a calm and professional manner, seeking to de-escalate the situation and ensure customer satisfaction. Demonstrates a willingness to teach, mentor, train and share information with colleagues. Communication Uses available technology and resources, including Textline, Teams, Slack, RingCentral, Salesforce, emails, and cell phones, to ensure all guests are receiving VIP treatment inside and outside of standard business hours. Coordinates with internal and external business stakeholders including, but not limited to Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members, to advance VIP efforts. Communicates successes and challenges on a regular and on-going basis to direct supervisor and works with Leadership to improve. Strategy & Innovation Brainstorms and helps create new VIP promotions and initiatives to enhance the value VIP program producing measurable financial results from VIP guest-base. Responds to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers. Identifies ways to increase efficiencies and improve upon products and services. Has the ability to multitask and prioritize in a fast-paced environment. Integrity & Compliance Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts. What You Will Need: Three+ years of experience in sales, casino, and/or loyalty marketing. Bachelor's Degree or equivalent work experience. Experience in Microsoft Office Suite, Salesforce, understanding Analytics dashboards, and gaming technologies High level of energy, enthusiasm, and passion for improving the player experience and relentless in the pursuit of results. Knowledge of iGaming required. Excellent communication, time management, and organization skills are required. Able to overcome resistance to change and influence people. Must be able to obtain gaming license in all jurisdictions Caesars casinos operate in. Physical Requirements: Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc. Must be able to work in moderate to loud noise conditions. Must be able to make telephone calls for extended periods (minimum 60+ calls/day). Must be able to lift up to 15 pounds. Must be able to tolerate areas containing secondhand smoke. Must be able to work for long periods of time, under fluorescent lighting. Must be able to work at a desk, for most of the day, in a seated position. Must be able to spend most of the day working off computer monitors and operating a keyboard. Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one's feet for long periods of time, and/or walk for long distances. Must be able to travel as needed. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary. As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.
Mar 28, 2024
Full time
WELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and iGaming and are industry leaders providing best-in-class service for all our customers. BEHOLD Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a VIP Sports Executive Host - IGaming. The VIP Executive Host - iGaming acts as the primary growth engine for Caesars online casino VIPs, building relationships with players to increase app engagement and drive the VIP segment of the business. The Host can quickly develop a rapport via phone, email, and text, and build trust with our highest worth VIPs and will build upon an existing database, prospect for new players, and reactivate inactive players. This person will be able to speak the language of a gambler, understand the industry, and be passionate about their business. Functioning in many different systems, a great Host must wear many hats to deliver white glove service including assistance with the app, payments, Caesars Rewards, booking trips to our over 40 properties throughout the country and offering money-can't-buy VIP experiences at major events and at our Caesars properties. This role is ideal for someone who wants to earn uncapped incentives and knows how to put in the extra effort to do so. What You Will Do: Sales Manages all aspects of a guest's account in all states for iGaming, and Sports Betting where applicable. Understands the best communication preferences for each player, (phone, email, or text) and uses all available technology to manage the relationship. Fully knowledgeable of all happenings on property and in-market for cross-sell opportunities. Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes. Service Constantly strives to delight our guests by exceeding expectations through enthusiastic and personalized service. Hosts guests at social events and special promotions, as applicable. Ensures all concerns are addressed in a timely manner communicating with internal and external partners. Handles difficult situations in a calm and professional manner, seeking to de-escalate the situation and ensure customer satisfaction. Demonstrates a willingness to teach, mentor, train and share information with colleagues. Communication Uses available technology and resources, including Textline, Teams, Slack, RingCentral, Salesforce, emails, and cell phones, to ensure all guests are receiving VIP treatment inside and outside of standard business hours. Coordinates with internal and external business stakeholders including, but not limited to Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members, to advance VIP efforts. Communicates successes and challenges on a regular and on-going basis to direct supervisor and works with Leadership to improve. Strategy & Innovation Brainstorms and helps create new VIP promotions and initiatives to enhance the value VIP program producing measurable financial results from VIP guest-base. Responds to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers. Identifies ways to increase efficiencies and improve upon products and services. Has the ability to multitask and prioritize in a fast-paced environment. Integrity & Compliance Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts. What You Will Need: Three+ years of experience in sales, casino, and/or loyalty marketing. Bachelor's Degree or equivalent work experience. Experience in Microsoft Office Suite, Salesforce, understanding Analytics dashboards, and gaming technologies High level of energy, enthusiasm, and passion for improving the player experience and relentless in the pursuit of results. Knowledge of iGaming required. Excellent communication, time management, and organization skills are required. Able to overcome resistance to change and influence people. Must be able to obtain gaming license in all jurisdictions Caesars casinos operate in. Physical Requirements: Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc. Must be able to work in moderate to loud noise conditions. Must be able to make telephone calls for extended periods (minimum 60+ calls/day). Must be able to lift up to 15 pounds. Must be able to tolerate areas containing secondhand smoke. Must be able to work for long periods of time, under fluorescent lighting. Must be able to work at a desk, for most of the day, in a seated position. Must be able to spend most of the day working off computer monitors and operating a keyboard. Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one's feet for long periods of time, and/or walk for long distances. Must be able to travel as needed. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary. As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.
Job Description Come join the team who makes vacation dreams for guests come to life, while building an empowering career for themselves with a worldwide leader in vacation ownership Cedar Breaks Lodge & Spa is a beautiful vacation ownership property with hiking trails, national parks and an abundance of picturesque vistas nearby. An outdoor enthusiast's dream, Cedar Breaks Lodge and Spa boasts cozy suites with fireplaces and on-site spa with sauna and steam room, creating an inviting space to warm up after a day on the nearby mountain slopes. We are in search of a General Manager who is a talented, experienced leader responsible for the operational management, exceptional service scores, team culture, profitability of the resort, and works in partnership with the resort's internal ownership's Homeowners Association(s). Responsibilities include: Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions. Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity. Collaborates and build partnerships and works collaboratively with others to meet shared objectives. Action oriented taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Direct the leaders of the front office, housekeeping, maintenance, security and recreation. Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team. Owner relations Commitment and dedication to our Spirit of Service culture. Ensure guest/owner safety and security; maintain crisis management plan. Works closely with developer, homeowners' association, project management and in-house sales and marketing. We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Global Most Loved Workplaces list in 2023, awarded three sought-after Stevie Awards in The Annual American Business Awards including a Gold Stevie for Company of the Year - Hospitality and Leisure and two Silver Stevie Awards for Achievement in Corporate Social Responsibility and our very own Lauren George earning Communications Professional of the Year and maintaining our a Great Place to Work certification for the second year in a row. Qualifications Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort. Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status. Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion. Must possess excellent written and verbal communication skills. Minimum of 2 years of prior General Manager experience Relocation assistance available for qualified candidates. This position qualifies for an annual bonus and long-term incentives. Why do Team Members Like Working for us? Excellent health care options (medical, dental, and vision that encourage preventative care - that start on day 1!). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation. All new Team Members are automatically enrolled in the HGV Retirement Savings Plan. Our Go Hilton Team Member Travel Program offers accommodation at highly discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Mar 26, 2024
Full time
Job Description Come join the team who makes vacation dreams for guests come to life, while building an empowering career for themselves with a worldwide leader in vacation ownership Cedar Breaks Lodge & Spa is a beautiful vacation ownership property with hiking trails, national parks and an abundance of picturesque vistas nearby. An outdoor enthusiast's dream, Cedar Breaks Lodge and Spa boasts cozy suites with fireplaces and on-site spa with sauna and steam room, creating an inviting space to warm up after a day on the nearby mountain slopes. We are in search of a General Manager who is a talented, experienced leader responsible for the operational management, exceptional service scores, team culture, profitability of the resort, and works in partnership with the resort's internal ownership's Homeowners Association(s). Responsibilities include: Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions. Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity. Collaborates and build partnerships and works collaboratively with others to meet shared objectives. Action oriented taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Direct the leaders of the front office, housekeeping, maintenance, security and recreation. Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team. Owner relations Commitment and dedication to our Spirit of Service culture. Ensure guest/owner safety and security; maintain crisis management plan. Works closely with developer, homeowners' association, project management and in-house sales and marketing. We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Global Most Loved Workplaces list in 2023, awarded three sought-after Stevie Awards in The Annual American Business Awards including a Gold Stevie for Company of the Year - Hospitality and Leisure and two Silver Stevie Awards for Achievement in Corporate Social Responsibility and our very own Lauren George earning Communications Professional of the Year and maintaining our a Great Place to Work certification for the second year in a row. Qualifications Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort. Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status. Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion. Must possess excellent written and verbal communication skills. Minimum of 2 years of prior General Manager experience Relocation assistance available for qualified candidates. This position qualifies for an annual bonus and long-term incentives. Why do Team Members Like Working for us? Excellent health care options (medical, dental, and vision that encourage preventative care - that start on day 1!). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation. All new Team Members are automatically enrolled in the HGV Retirement Savings Plan. Our Go Hilton Team Member Travel Program offers accommodation at highly discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Advantage Sales & Marketing LLC dba Advantage Solutions
Irvine, California
Senior Specialist Benefits - Temp to Hire Position Summary The Sr. Benefits Specialist is accountable for performing the administrative functions for the Company's benefits programs, including health and welfare plans, retirement plans, and disability programs in compliance with ERISA, HIPAA, COBRA, and applicable Federal and/or State employment laws in the U.S. The role will also support the benefit programs in Canada. As part of our winning team, you'll receive top-tier training, competitive base salary, and a comprehensive benefits package all with the opportunity for career growth. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: Full-Time Benefits (Medical, Dental, Vision, Life) 401(k) with company match Training and Career Development Generous Paid Time-Off Responsibilities: The senior benefits specialist collaborates with and provides internal subject matter expertise and support to Human Resources (HR) and is one of the primary contacts for external vendors regarding benefit data. Main contact for the Benefits Specialist team questions and support. Understands the HRIS system processes and functionality to support the benefits team. Maintains a higher level of understanding of the Company's benefit plans and regulatory benefit requirements. Familiar with vendor contracts, SPDs, and compliance reporting. Manages the internal ticketing system distribution and provides support and resolution for complex employee issues. Assistance to employees and/or dependents in resolving escalated benefit issues or corrections to benefit plans or enrollment. Audit and analyze employee benefit changes or updates in the HRIS/payroll system and with third-party vendors. Audit arrears in the HRIS system and work with the payroll or systems team to update them. Assist with the coordination of annual Open Enrollment, including benefits system setup, communications, data audits, and data feeds to vendors. Participates in testing the HRIS system during implementations and preparation for open enrollment. Understand carrier and third-party vendor file interfaces and participate in identifying issues and collaborating with the HRIS team on solutions. Review and approve benefit elections and life events in the benefits system as needed. Supports business with training and education of benefit programs. Train and mentor Benefits Specialists. Delegate tasks when appropriate. Qualifications: Working knowledge of ERISA, DOL, IRS, COBRA, HIPAA, PPACA Solid knowledge of fundamental issues surrounding health and welfare and savings (401(k programs Exceptional attention to detail and time management Ability to work effectively in a fast-paced, self-directed, results oriented, team-based environment Demonstrates empathy for personal circumstances of associates, while remaining objective Interpersonal savvy and ability to develop peer relationships Ability to plan by incorporating good problem-solving skills and prioritizing to obtain results Excellent communication skills both verbal and written; ability to explain programs/policies in a way that is understood by others Strong analytical, financial skills, and problem-solving skills Proficient in Microsoft Office Suite - excel spreadsheets, word processing, presentation development Oracle, PeopleSoft, ADP or other HR system experience required Advanced excel skills Strong time management skills Project and team management skills and experience preferred Job Will Remain Open Until Filled The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Sr. Benefits Specialist is accountable for performing the administrative functions for the Company's benefits programs, including health and welfare plans, retirement plans, and disability programs in compliance with ERISA, HIPAA, COBRA, and applicable Federal and/or State employment laws in the U.S. The role will also support the benefit programs in Canada. Job Duty Benefit Plan Administration • The senior benefits specialist collaborates with and provides internal subject matter expertise and support to Human Resources (HR) and is one of the primary contacts for external vendors regarding benefit data. • Main contact for the Benefits Specialist team questions and support. • Understands the HRIS system processes and functionality to support the benefits team. • Maintains a higher level of understanding of the Company's benefit plans and regulatory benefit requirements. • Familiar with vendor contracts, SPDs, and compliance reporting. • Manages the internal ticketing system distribution and provides support and resolution for complex employee issues. • Assistance to employees and/or dependents in resolving escalated benefit issues or corrections to benefit plans or enrollment. • Audit and analyze employee benefit changes or updates in the HRIS/payroll system and with third-party vendors. • Audit arrears in the HRIS system and work with the payroll or systems team to update them. • Assist with the coordination of annual Open Enrollment, including benefits system setup, communications, data audits, and data feeds to vendors. • Participates in testing the HRIS system during implementations and preparation for open enrollment. • Understand carrier and third-party vendor file interfaces and participate in identifying issues and collaborating with the HRIS team on solutions. • Review and approve benefit elections and life events in the benefits system as needed. • Supports business with training and education of benefit programs. • Train and mentor Benefits Specialists. • Delegate tasks when appropriate. Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel and Driving are not essential duties or functions of this job Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Preferred): Associate's Degree or equivalent job-related work experience Field of Study/Area of Experience: Human Resources Management or Business Administration - 3-5 years of experience administering health and welfare benefit programs Skills, Knowledge and Abilities - Working knowledge of ERISA, DOL, IRS, COBRA, HIPAA, PPACA - Solid knowledge of fundamental issues surrounding health and welfare and savings (401(k programs - Exceptional attention to detail and time management - Ability to work effectively in a fast-paced, self-directed, results oriented, team-based environment - Demonstrates empathy for personal circumstances of associates, while remaining objective - Interpersonal savvy and ability to develop peer relationships - Ability to plan by incorporating good problem-solving skills and prioritizing to obtain results - Excellent communication skills both verbal and written; ability to explain programs/policies in a way that is understood by others - Strong analytical, financial skills, and problem-solving skills - Proficient in Microsoft Office Suite - excel spreadsheets, word processing, presentation development - Oracle, PeopleSoft, ADP or other HR system experience required - Advanced excel skills - Strong time management skills - Project and team management skills and experience preferred Environmental & Physical Requirements Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. Additional Information Regarding ASM Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law . click apply for full job details
Mar 25, 2024
Full time
Senior Specialist Benefits - Temp to Hire Position Summary The Sr. Benefits Specialist is accountable for performing the administrative functions for the Company's benefits programs, including health and welfare plans, retirement plans, and disability programs in compliance with ERISA, HIPAA, COBRA, and applicable Federal and/or State employment laws in the U.S. The role will also support the benefit programs in Canada. As part of our winning team, you'll receive top-tier training, competitive base salary, and a comprehensive benefits package all with the opportunity for career growth. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: Full-Time Benefits (Medical, Dental, Vision, Life) 401(k) with company match Training and Career Development Generous Paid Time-Off Responsibilities: The senior benefits specialist collaborates with and provides internal subject matter expertise and support to Human Resources (HR) and is one of the primary contacts for external vendors regarding benefit data. Main contact for the Benefits Specialist team questions and support. Understands the HRIS system processes and functionality to support the benefits team. Maintains a higher level of understanding of the Company's benefit plans and regulatory benefit requirements. Familiar with vendor contracts, SPDs, and compliance reporting. Manages the internal ticketing system distribution and provides support and resolution for complex employee issues. Assistance to employees and/or dependents in resolving escalated benefit issues or corrections to benefit plans or enrollment. Audit and analyze employee benefit changes or updates in the HRIS/payroll system and with third-party vendors. Audit arrears in the HRIS system and work with the payroll or systems team to update them. Assist with the coordination of annual Open Enrollment, including benefits system setup, communications, data audits, and data feeds to vendors. Participates in testing the HRIS system during implementations and preparation for open enrollment. Understand carrier and third-party vendor file interfaces and participate in identifying issues and collaborating with the HRIS team on solutions. Review and approve benefit elections and life events in the benefits system as needed. Supports business with training and education of benefit programs. Train and mentor Benefits Specialists. Delegate tasks when appropriate. Qualifications: Working knowledge of ERISA, DOL, IRS, COBRA, HIPAA, PPACA Solid knowledge of fundamental issues surrounding health and welfare and savings (401(k programs Exceptional attention to detail and time management Ability to work effectively in a fast-paced, self-directed, results oriented, team-based environment Demonstrates empathy for personal circumstances of associates, while remaining objective Interpersonal savvy and ability to develop peer relationships Ability to plan by incorporating good problem-solving skills and prioritizing to obtain results Excellent communication skills both verbal and written; ability to explain programs/policies in a way that is understood by others Strong analytical, financial skills, and problem-solving skills Proficient in Microsoft Office Suite - excel spreadsheets, word processing, presentation development Oracle, PeopleSoft, ADP or other HR system experience required Advanced excel skills Strong time management skills Project and team management skills and experience preferred Job Will Remain Open Until Filled The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Sr. Benefits Specialist is accountable for performing the administrative functions for the Company's benefits programs, including health and welfare plans, retirement plans, and disability programs in compliance with ERISA, HIPAA, COBRA, and applicable Federal and/or State employment laws in the U.S. The role will also support the benefit programs in Canada. Job Duty Benefit Plan Administration • The senior benefits specialist collaborates with and provides internal subject matter expertise and support to Human Resources (HR) and is one of the primary contacts for external vendors regarding benefit data. • Main contact for the Benefits Specialist team questions and support. • Understands the HRIS system processes and functionality to support the benefits team. • Maintains a higher level of understanding of the Company's benefit plans and regulatory benefit requirements. • Familiar with vendor contracts, SPDs, and compliance reporting. • Manages the internal ticketing system distribution and provides support and resolution for complex employee issues. • Assistance to employees and/or dependents in resolving escalated benefit issues or corrections to benefit plans or enrollment. • Audit and analyze employee benefit changes or updates in the HRIS/payroll system and with third-party vendors. • Audit arrears in the HRIS system and work with the payroll or systems team to update them. • Assist with the coordination of annual Open Enrollment, including benefits system setup, communications, data audits, and data feeds to vendors. • Participates in testing the HRIS system during implementations and preparation for open enrollment. • Understand carrier and third-party vendor file interfaces and participate in identifying issues and collaborating with the HRIS team on solutions. • Review and approve benefit elections and life events in the benefits system as needed. • Supports business with training and education of benefit programs. • Train and mentor Benefits Specialists. • Delegate tasks when appropriate. Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel and Driving are not essential duties or functions of this job Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Preferred): Associate's Degree or equivalent job-related work experience Field of Study/Area of Experience: Human Resources Management or Business Administration - 3-5 years of experience administering health and welfare benefit programs Skills, Knowledge and Abilities - Working knowledge of ERISA, DOL, IRS, COBRA, HIPAA, PPACA - Solid knowledge of fundamental issues surrounding health and welfare and savings (401(k programs - Exceptional attention to detail and time management - Ability to work effectively in a fast-paced, self-directed, results oriented, team-based environment - Demonstrates empathy for personal circumstances of associates, while remaining objective - Interpersonal savvy and ability to develop peer relationships - Ability to plan by incorporating good problem-solving skills and prioritizing to obtain results - Excellent communication skills both verbal and written; ability to explain programs/policies in a way that is understood by others - Strong analytical, financial skills, and problem-solving skills - Proficient in Microsoft Office Suite - excel spreadsheets, word processing, presentation development - Oracle, PeopleSoft, ADP or other HR system experience required - Advanced excel skills - Strong time management skills - Project and team management skills and experience preferred Environmental & Physical Requirements Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. Additional Information Regarding ASM Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law . click apply for full job details
Summary of Essential Job Functions: Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observe performance and encourage improvement. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Supervise the efficient operations of Welcome Desk including check in/out procedures, including remaining at desk as Welcome Enthusiast. Support the staffing requirements and fill in vacant shifts as needed to shore up sick calls or job vacancies (including night audit shifts). Ensure that both Welcome team and management are kept aware of any relevant feedback guests through effective communication. Support our staff with managerial guidance and inspire team members to exceed standards of guest service, especially in my absence. Monitor the appearance, standards and performance of the Welcome team with an emphasis on training and teamwork. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Ensure team members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties. Champion of HHonors program and execute plan to hit enrollment targets and implement needed training and incentives. Assist sales and management with group reservations, rooming lists, and billing. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote PM Hotel Group and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area. Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Assist accounting with advance deposit payment reports and accounts receivable. Balance inventory and reservations each day through the property management system (OnQ). Take a lead role in responding to Positive Reviews on SALT, Expedia & Monitor inventories of operating supplies and retail wall. Promptly answer the telephone using a positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for GSA's and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required: Hilton OnQ or previous front desk experience required. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Mar 16, 2024
Full time
Summary of Essential Job Functions: Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observe performance and encourage improvement. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Supervise the efficient operations of Welcome Desk including check in/out procedures, including remaining at desk as Welcome Enthusiast. Support the staffing requirements and fill in vacant shifts as needed to shore up sick calls or job vacancies (including night audit shifts). Ensure that both Welcome team and management are kept aware of any relevant feedback guests through effective communication. Support our staff with managerial guidance and inspire team members to exceed standards of guest service, especially in my absence. Monitor the appearance, standards and performance of the Welcome team with an emphasis on training and teamwork. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Ensure team members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties. Champion of HHonors program and execute plan to hit enrollment targets and implement needed training and incentives. Assist sales and management with group reservations, rooming lists, and billing. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote PM Hotel Group and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area. Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Assist accounting with advance deposit payment reports and accounts receivable. Balance inventory and reservations each day through the property management system (OnQ). Take a lead role in responding to Positive Reviews on SALT, Expedia & Monitor inventories of operating supplies and retail wall. Promptly answer the telephone using a positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for GSA's and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required: Hilton OnQ or previous front desk experience required. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Position Information Classification Title Public Service Professional AC FLSA Faculty Rank Public Service Assistant Contract Type Fiscal (12 mo.) Tenure Status Non-Tenure Track Minimum Qualifications Master's degree in higher education, business administration, public administration, hospitality, or related field is required. Position Summary The University of Georgia Center for Continuing Education and Hotel is seeking a Deputy Director. This position direct reports to the Director of the Georgia Center and is a senior management position in the Georgia Center organization. This individual is an energetic and enthusiastic leader with a successful and progressive record of administrative leadership in higher education and business. The Deputy Director manages the hospitality and operations of the conference center, hotel, and amenities along with marketing and communications for the Georgia Center. The Deputy Director assists the director with the development and execution of operational policies for the Georgia Center and serves as back-up to the director. Additional Requirements The successful candidate should meet the criteria for a public service appointment. Relevant/Preferred Education, Experience, Licensure, and/or Certification A terminal degree is preferred. The position requires a strong knowledge and background in higher education, a working knowledge of hospitality management, and background in business operations. Proficiency in managing staff, knowledge of scholarship, and managing/administering contracts/grants projects is preferred. Preferred Knowledge, Skills, Abilities and/or Competencies Knowledge in the field of higher education administration and public administration or hospitality. Knowledge of higher education budget management and strong fiscal management Knowledge, skills, and abilities in: Managing complex projects including delegation and making decisions with resources and information available at the time. Providing supervision, decision making, delegation, communication (written and oral), organization, planning, problem solving, leadership skills Communicating effectively by writing, telephone and personal meeting situations Being organized, honest, and working well with others, and have an approachable personality. Working independently and efficiently. Encouraging, leading, and managing a team by example Ability to manage frequent change and embrace continuous process improvement. Ability to operate with confidentiality and discretion. Guests deserve privacy and respect whether in hotel or in conference center. Ability to envision and develop a spirit of customer service excellence across all areas. Ability to lead and manage change across the units (example: new technology selection/deployment; change in user experience; innovations in group bookings) Ability to represent director of Georgia Center in committees, meetings, as requested. Ability and desire to pursue external grant opportunities and to share scholarship as connected to the Georgia Center through collaborations with students/faculty/staff. Ability to write clearly and communicate to audiences on campus and with external customers. Ability to direct and review marketing and communications messages for brand alignment for UGA, PSO, and Georgia Center. Ability and confidence to make public presentations. Ability to work with a high level of creativity, enthusiasm, and flexibility. Physical Demands Ability to traverse the interior of the Georgia Center is required as part of daily inspections and rounds. Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Is driving a responsibility of this position? Yes Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Duties/Responsibilities Duties/Responsibilities Manage the operations of the Georgia Center to include hotel, food & beverage, sales & event management, and marketing & communications. Manage the operations of a 300,000 sq. ft. conference center with a hotel and two restaurants situated on the campus of the University of Georgia that serves as a gateway for guests to the university. Revenue in FY24 is $24M. Drive business strategies that show a return on investment and increase space utilization across the Georgia Center's physical assets. Effectively control costs and generate revenues to exceed budgeted bottom line expectations. Commit to hospitality as a service to guests visiting the University of Georgia or engaging in campus activities. Model an entrepreneurial spirit focused on delivering a high-quality experience through service and facilities. Develop and collaborate on an annual business plan for operations. Percentage Of Time 40 Duties/Responsibilities Lead a workforce to execute excellence and promote success of the entire Georgia Center including a strong retention, recruitment, and training culture and plans. Lead a workforce to execute outstanding client work with high levels of customer service, engagement, and excellence across all elements of the center by developing teams to promote success of the entire Georgia Center property. Develop and mentor effective team members to achieve both professional and personal growth. Manage manager of hotel, food and beverage, sales and event management, and marketing and communications. These four (4) managers engage a workforce of 150 FTE and 250 part-time or temporary employees. Develop a strong talent pipeline through recruitment, retention, training, and development to meet organizational goals and strategies. Percentage Of Time 20 Duties/Responsibilities Create and direct engagement with internships and student experiences, connecting UGA Hospitality and Food Industry Management students to serve in various departmental/divisional areas. Collaborate with UGA faculty on classroom student engagement or experiences that enhance instruction. Manage graduate research assistantship(s) in conference center to generate additional research, evaluation, and scholarship to inform business practice and external grant applications. Percentage Of Time 10 Duties/Responsibilities Direct evaluation of services to guide business planning and inform research. Percentage Of Time 10 Duties/Responsibilities Engage with UGA's public service mission and desire to serve the state of Georgia through experiences created at the Georgia Center and through collaborative grant opportunities. Commit to service in higher education administration for campus partnerships, assistance, engagement, and communication. Percentage Of Time 10 Duties/Responsibilities Engage in scholarship around the business operations of the Georgia Center and manage graduate research assistantship(s) to generate additional research, evaluation, and scholarship to inform business practice and external grant applications. Percentage Of Time 10 Posting Specific Questions Required fields are indicated with an asterisk ( ). How did you hear about this job opportunity at the Georgia Center for Continuing Education and Hotel? UGA Jobs Georgia Center Employment Page Georgia Center Talent Recruitment Brochure Indeed hCareers LinkedIn Facebook Department of Labor Goodwill From a current UGA employee Other Applicant Documents Required Documents Resume/CV Cover Letter Optional Documents Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (). The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.
Mar 11, 2024
Full time
Position Information Classification Title Public Service Professional AC FLSA Faculty Rank Public Service Assistant Contract Type Fiscal (12 mo.) Tenure Status Non-Tenure Track Minimum Qualifications Master's degree in higher education, business administration, public administration, hospitality, or related field is required. Position Summary The University of Georgia Center for Continuing Education and Hotel is seeking a Deputy Director. This position direct reports to the Director of the Georgia Center and is a senior management position in the Georgia Center organization. This individual is an energetic and enthusiastic leader with a successful and progressive record of administrative leadership in higher education and business. The Deputy Director manages the hospitality and operations of the conference center, hotel, and amenities along with marketing and communications for the Georgia Center. The Deputy Director assists the director with the development and execution of operational policies for the Georgia Center and serves as back-up to the director. Additional Requirements The successful candidate should meet the criteria for a public service appointment. Relevant/Preferred Education, Experience, Licensure, and/or Certification A terminal degree is preferred. The position requires a strong knowledge and background in higher education, a working knowledge of hospitality management, and background in business operations. Proficiency in managing staff, knowledge of scholarship, and managing/administering contracts/grants projects is preferred. Preferred Knowledge, Skills, Abilities and/or Competencies Knowledge in the field of higher education administration and public administration or hospitality. Knowledge of higher education budget management and strong fiscal management Knowledge, skills, and abilities in: Managing complex projects including delegation and making decisions with resources and information available at the time. Providing supervision, decision making, delegation, communication (written and oral), organization, planning, problem solving, leadership skills Communicating effectively by writing, telephone and personal meeting situations Being organized, honest, and working well with others, and have an approachable personality. Working independently and efficiently. Encouraging, leading, and managing a team by example Ability to manage frequent change and embrace continuous process improvement. Ability to operate with confidentiality and discretion. Guests deserve privacy and respect whether in hotel or in conference center. Ability to envision and develop a spirit of customer service excellence across all areas. Ability to lead and manage change across the units (example: new technology selection/deployment; change in user experience; innovations in group bookings) Ability to represent director of Georgia Center in committees, meetings, as requested. Ability and desire to pursue external grant opportunities and to share scholarship as connected to the Georgia Center through collaborations with students/faculty/staff. Ability to write clearly and communicate to audiences on campus and with external customers. Ability to direct and review marketing and communications messages for brand alignment for UGA, PSO, and Georgia Center. Ability and confidence to make public presentations. Ability to work with a high level of creativity, enthusiasm, and flexibility. Physical Demands Ability to traverse the interior of the Georgia Center is required as part of daily inspections and rounds. Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Is driving a responsibility of this position? Yes Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Duties/Responsibilities Duties/Responsibilities Manage the operations of the Georgia Center to include hotel, food & beverage, sales & event management, and marketing & communications. Manage the operations of a 300,000 sq. ft. conference center with a hotel and two restaurants situated on the campus of the University of Georgia that serves as a gateway for guests to the university. Revenue in FY24 is $24M. Drive business strategies that show a return on investment and increase space utilization across the Georgia Center's physical assets. Effectively control costs and generate revenues to exceed budgeted bottom line expectations. Commit to hospitality as a service to guests visiting the University of Georgia or engaging in campus activities. Model an entrepreneurial spirit focused on delivering a high-quality experience through service and facilities. Develop and collaborate on an annual business plan for operations. Percentage Of Time 40 Duties/Responsibilities Lead a workforce to execute excellence and promote success of the entire Georgia Center including a strong retention, recruitment, and training culture and plans. Lead a workforce to execute outstanding client work with high levels of customer service, engagement, and excellence across all elements of the center by developing teams to promote success of the entire Georgia Center property. Develop and mentor effective team members to achieve both professional and personal growth. Manage manager of hotel, food and beverage, sales and event management, and marketing and communications. These four (4) managers engage a workforce of 150 FTE and 250 part-time or temporary employees. Develop a strong talent pipeline through recruitment, retention, training, and development to meet organizational goals and strategies. Percentage Of Time 20 Duties/Responsibilities Create and direct engagement with internships and student experiences, connecting UGA Hospitality and Food Industry Management students to serve in various departmental/divisional areas. Collaborate with UGA faculty on classroom student engagement or experiences that enhance instruction. Manage graduate research assistantship(s) in conference center to generate additional research, evaluation, and scholarship to inform business practice and external grant applications. Percentage Of Time 10 Duties/Responsibilities Direct evaluation of services to guide business planning and inform research. Percentage Of Time 10 Duties/Responsibilities Engage with UGA's public service mission and desire to serve the state of Georgia through experiences created at the Georgia Center and through collaborative grant opportunities. Commit to service in higher education administration for campus partnerships, assistance, engagement, and communication. Percentage Of Time 10 Duties/Responsibilities Engage in scholarship around the business operations of the Georgia Center and manage graduate research assistantship(s) to generate additional research, evaluation, and scholarship to inform business practice and external grant applications. Percentage Of Time 10 Posting Specific Questions Required fields are indicated with an asterisk ( ). How did you hear about this job opportunity at the Georgia Center for Continuing Education and Hotel? UGA Jobs Georgia Center Employment Page Georgia Center Talent Recruitment Brochure Indeed hCareers LinkedIn Facebook Department of Labor Goodwill From a current UGA employee Other Applicant Documents Required Documents Resume/CV Cover Letter Optional Documents Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (). The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.