Job Duties: Supervises table games employees during day to day casino table games operation. Trains, counsels, monitor performance and conduct of table games dealers. Responsible to ensure that all casino games employees uphold the Family Style Service model. Ensures compliance with all company policies, procedures, internal controls and NJCCC gaming regulations. May perform other duties as assigned. Minimum Qualifications: High school diploma or equivalent required. Two to five years experience as a casino games dealer required. One year experience as a table games supervisor required. Demonstrated knowledge of casino games and operations. Excellent observation and supervisory skills. Must possess excellent written and verbal communication skills. Must possess extensive computer knowledge. Must be knowledgeable of the Casino Control Act and respective gaming regulations.
Mar 12, 2024
Full time
Job Duties: Supervises table games employees during day to day casino table games operation. Trains, counsels, monitor performance and conduct of table games dealers. Responsible to ensure that all casino games employees uphold the Family Style Service model. Ensures compliance with all company policies, procedures, internal controls and NJCCC gaming regulations. May perform other duties as assigned. Minimum Qualifications: High school diploma or equivalent required. Two to five years experience as a casino games dealer required. One year experience as a table games supervisor required. Demonstrated knowledge of casino games and operations. Excellent observation and supervisory skills. Must possess excellent written and verbal communication skills. Must possess extensive computer knowledge. Must be knowledgeable of the Casino Control Act and respective gaming regulations.
When acting as a supervisor, responsible for compliance with approved procedures, as well as, training, supervising and monitoring the performance of dealers to ensure smooth and efficient gaming during shift. When acting as a dealer, responsible for dealing a game in a proficient manner while maintaining a courteous and friendly manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: WHEN ACTING AS A SUPERVISOR: Specifically supervise the operation of an assigned number of tables. Ensure fills/credits are handled according to policy. Promote positive guest relations. Assist in answering questions or resolving disputes. Exhibit knowledge of all appropriate state and company controls, policies, and procedures. Promote the following within the department and among all associates: Create an atmosphere of fun for all casino guests. Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times. Instill an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes. Retain associates through personal involvement in associate training and development. WHEN ACTING AS A DEALER: Protect and control the game. Conduct the game according to company policies and procedures and applicable gaming regulations, handling guest transactions and notifying Supervisor of any irregularities. Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner. Promote outstanding guest relations. Support and maintain Horseshoe courtesy guidelines. Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: Directly supervises an assigned number of dealers when acting as a floorperson. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 2 YEARS DEALING EXPERIENCE EDUCATION and/or EXPERIENCE: Thorough knowledge of game supervision and casino rules, procedures, and regulations
Mar 02, 2024
Full time
When acting as a supervisor, responsible for compliance with approved procedures, as well as, training, supervising and monitoring the performance of dealers to ensure smooth and efficient gaming during shift. When acting as a dealer, responsible for dealing a game in a proficient manner while maintaining a courteous and friendly manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: WHEN ACTING AS A SUPERVISOR: Specifically supervise the operation of an assigned number of tables. Ensure fills/credits are handled according to policy. Promote positive guest relations. Assist in answering questions or resolving disputes. Exhibit knowledge of all appropriate state and company controls, policies, and procedures. Promote the following within the department and among all associates: Create an atmosphere of fun for all casino guests. Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times. Instill an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes. Retain associates through personal involvement in associate training and development. WHEN ACTING AS A DEALER: Protect and control the game. Conduct the game according to company policies and procedures and applicable gaming regulations, handling guest transactions and notifying Supervisor of any irregularities. Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner. Promote outstanding guest relations. Support and maintain Horseshoe courtesy guidelines. Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: Directly supervises an assigned number of dealers when acting as a floorperson. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 2 YEARS DEALING EXPERIENCE EDUCATION and/or EXPERIENCE: Thorough knowledge of game supervision and casino rules, procedures, and regulations
ESSENTIAL FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. REQUIREMENTS: Must have dealing experience in Roulette and/or Craps. Must be 21 years of age or older. High School Diploma or equivalent required. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Previous guest service experience preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Ability to handle multiple tasks. JOB DEMANDS: Lifts up to a maximum of 20 pounds and frequently lifts and/or carries objects weighing up to 10 pounds. Position requires 70% standing, 10% sitting, 20% walking. Requires some kneeling, stooping and reaching overhead; frequent climbing and very frequent bending, pushing and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to respond to speech, touch, smell, aural and visual cues. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks are performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 02, 2024
Full time
ESSENTIAL FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. REQUIREMENTS: Must have dealing experience in Roulette and/or Craps. Must be 21 years of age or older. High School Diploma or equivalent required. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Previous guest service experience preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Ability to handle multiple tasks. JOB DEMANDS: Lifts up to a maximum of 20 pounds and frequently lifts and/or carries objects weighing up to 10 pounds. Position requires 70% standing, 10% sitting, 20% walking. Requires some kneeling, stooping and reaching overhead; frequent climbing and very frequent bending, pushing and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to respond to speech, touch, smell, aural and visual cues. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks are performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
DEALER FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. SUPERVISOR FUNCTIONS: Provides superior guest service and develops quality players through personal interaction and relationship marketing. Ensures that all games employees are providing optimum service to all guests at all times. Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same. Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees. Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires. Responsible for building a rapport and coordinating daily functions with support service departments. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures Completes all other duties as assigned. Requirement High School Diploma or equivalent. Previous guest service position preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Clear vision for near and medium distances, as well as, good peripheral vision. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Gaming knowledge that should include the actual dealing of the games. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Must be guest service oriented, with excellent employee relation's skills. Must be able to get along with co-workers and work as a team. JOB DEMANDS: Lifts up to a maximum of 50 pounds and frequently lifts/and or carries objects weighing up to 25 pounds. Position requires 25% standing, 5% sitting, 70% walking. Requires some reaching overhead, frequent pushing, kneeling, climbing and stooping and very frequent bending and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to respond to touch, speech, smell, aural and visual cues.
Mar 02, 2024
Full time
DEALER FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. SUPERVISOR FUNCTIONS: Provides superior guest service and develops quality players through personal interaction and relationship marketing. Ensures that all games employees are providing optimum service to all guests at all times. Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same. Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees. Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires. Responsible for building a rapport and coordinating daily functions with support service departments. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures Completes all other duties as assigned. Requirement High School Diploma or equivalent. Previous guest service position preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Clear vision for near and medium distances, as well as, good peripheral vision. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Gaming knowledge that should include the actual dealing of the games. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Must be guest service oriented, with excellent employee relation's skills. Must be able to get along with co-workers and work as a team. JOB DEMANDS: Lifts up to a maximum of 50 pounds and frequently lifts/and or carries objects weighing up to 25 pounds. Position requires 25% standing, 5% sitting, 70% walking. Requires some reaching overhead, frequent pushing, kneeling, climbing and stooping and very frequent bending and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to respond to touch, speech, smell, aural and visual cues.