PM Front Office Manager

  • Crowne Plaza┬« Hotels & Resorts
  • Menlo Park, CA, USA
  • Sep 28, 2019
Full time Front Desk and Night Auditors General Managers and Management Executives Office and Administrative Support

Job Description

The Crowne Plaza Hotel located in Foster City - San Mateo is a busy 4 star, 353 room hotel that has 16,000 sq. ft. of meeting space, 4 food & beverage outlets and have over 16,000 sq. ft. of meeting space.


Our hotel is looking for a friendly, outgoing, personable Front Office Manager to join our team in providing that unforgettable guest experience. As the Front Office Manager, you will help lead and manage the operation of the Guest Services Department, including Front Desk, PBX, bell and shuttle services; night audit with strong focus on customer service and satisfaction.


The work schedule for this position includes PM shifts on weekdays, weekends and holidays.


SUMMARY OF DUTIES AND RESPONSIBILITIES:

  • Ensure superior guest serviceMaintain high visibility and professional involvement with guests. Represent management in the area of guest service and deal with the day-to-day problems and special requests of hotel guests
  • Implement training initiatives for current and new employees
  • Promote our Guest Loyalty Program and ensure compliance with Program Standards
  • Develop, organize and conduct Department Meetings
  • Ensure financial success by controlling staffing levels, operational costs and maximizing revenues
  • Responsible for hiring, training, coaching; counseling and executing disciplinary actions of employees


QUALIFICATIONS:

  • Minimum two (2) years managerial hotel experience at a 3 to 4 star hotel
  • Strong leadership skills
  • Solid understanding of Guest Service Standards and Procedures
  • Solid Customer Service and great communication skills
  • Diplomacy, tact and creative problem resolution skills a must
  • Able to work independently and in a team environment
  • Four year college degree or equivalent in education or experience preferable


BENEFITS:

  • Competitive starting pay
  • Vacation, sick and holiday pay
  • Matching 401K plan
  • Eligible for Quarterly bonus program
  • Paid 30 minute meal break for full time employee (7.5 hour work schedule, paid for 8 hours)
  • Free Lunch or Dinner for shifts over 6 hours
  • Hotel room worldwide discount program
  • Fun activities i.e. annual employee picnic, holiday parties, employee of the month celebrations, etc.


To apply, please send resume via link above or apply in person!

Address: Crowne Plaza Hotel

1221 Chess Drive

Foster City, CA 94404

Contact No.: