Yoga Studio Manager

  • Yoga Flow SF
  • San Francisco, CA, USA
  • Sep 27, 2019
Full time General Managers and Management Executives

Job Description

Ocean Studio ManagerPurpose: This position is responsible for all management aspects of running the Yoga Flow SF Ocean location. Maintain Immaculate, Functional Studio

  • Ensure studio is clean at all times
  • Ordering supplies & checking with staff to make sure everything is stocked
  • Coordinate to have all studio items washed once a month (childcare dressup, bolsters, blankets)
  • Weekly studio emails and check-ins
  • Ensure all Front Desk Staff uphold studio standards

Perform Outstanding Customer Service and Community Relationship Building

  • Perform Outstanding Customer Service/Community Relationship Building
  • Recognize & develop strong rapports with regular students and staff
  • Greet students in welcoming, warm and friendly manner
  • Give extra attention to new students & beginners' needs & questions
  • Provide correct information on classes, workshops, and yoga
  • Display familiarity & knowledge of each teacher
  • Answer phones promptly
  • Suggest/Promote classes and workshops to best suit student's needs
  • Assist students in selecting the right class pass
  • Check students into classes in a friendly & extremely efficient manner
  • Upsell passes, specials, retail items
  • Marketing for YFSF Workshop & Events
  • Ensure that all Workshop Flyers are displayed
  • Ensure that the Staff Schedule has been updated on Google Dox & MB
  • Ensure that the Workshop is on MB Class Schedule for the Public to see
  • Remind teachers to announce special events in their classes
  • Ensure all staff are familiar with workshops, trainings and events and events are staffed appropriately and noted in google docs staff schedule
  • Display Strong Communication Skills Internally & Externally
  • See that students, teachers, and front desk staff are all properly informed on studio policy and procedures
  • Have consistent communication with Kathleen
  • Communicate studio problems/suggest solutions to Kathleen
  • Receive and respond to daily emails from staff
  • Manage and Train Front Desk Staff & Childcare
  • Perform initial interviews for the first round of hiring
  • Maintaining Staff Schedule on Google Dox and checking MB staff schedule
  • Maintaining Child Care Staff schedule for the public to view
  • Train new staff on policies and procedures and studio culture and etiquette
  • Communicate updates and changes in policy to current staff
  • Communicate with all staff to understand training and development needs
  • Cover shifts for staff as needed for last minute
  • Manage: set staff up in Gusto and collect I9 paperwork
  • Teachers & Subs
  • Last minute emergencies manger finds subs
  • Review Class schedule to ensure that all TBAs have teachers filled in
  • Update Sub lists as new teachers come on board
  • Update MB staff profiles as teacher come on board
  • Make changes in MindBody as needed
  • Coordinate new subs to come in and learn the systems before their first time teaching
  • Manage Accounting Processes
  • Maintaining the balance of the safe and calculating cash deposits for the Bank drop
  • Fix students accounts from notes sent in from other staff members
  • Manage petty cash box and ensure Petty Cash log is filled out properly
  • Train staff on recurring Mindbody issues they are having and report any concerns to Kathleen
  • Oversee Retail Boutique

Communicate with Renee to ensure the following:

  • Ensure retail boutique is neatly organized and stocked
  • Ensure staff is familiar with products and how to ring them up
  • Ensure back stock is neatly organized in supply closet
  • Ensure that new deliveries are being taken care of via communication with Renee about putting items in the system, labeling and displaying
  • Ensure monthly inventory is being done
  • Do monthly inventory and report any losses or product needs to Retail Manager

Compensation:$18 -$20/hour. 25 - 35 hours a week. 4% commission on Retail items sold, free yoga, free workshops presented by our staff, 30% off retail and massage and 30% off visiting teacher workshops, subject to change based on presenters fees. May spend up to hours a week off the desk. Job Types: Full-time, Part-time Salary: $18.00 to $20.00 /hour

Steven and Kathleen Holm are the founders of Yoga Flow SF. What began as a dance at Burning Man in 1998 has blossomed into an app company, two yoga studios and three children: Shawn T. Holm, Seeta Holm and Bodhi Holm. Steven has been doing yoga since 1973. His mother was a natural child birth educator and his grandmother taught yoga. He remembers being in PE class and the teacher being so impressed with the way he could stretch, he assigned Steven to lead the stretching segment all throughout junior high. His father was a Premier Soccer coach and taught the kids guided meditation and visualizations. In this lifetime he has been a firefighter, cab driver, Equity Stage Actor, Commercial Real Estate broker and more. Each of these roles he has played has helped him deepen his connection to that which he loves most: helping others to find peace. His classes focus on how to control the mind and he uses a vigorous vinyasa flow practice as a method for seeing how we react in difficult situations. Steven completed his first teacher training in 2003 with his teachers Sharon Gannon and David Life.

Kathleen's first yoga class wasn't until 1998. Growing up in a house with three brothers near Chicago did not offer her much exposure to yoga! She was a graphic designer working near the World Trade Center when the towers were struck in 2001. Three days later she lost a job and within a month she was hired to manage a world-renowned yoga studio, Jivamukti Yoga School. Within a year she was promoted to Operations Manager and was able to work very closely with her teachers Sharon Gannon and David Life. During this time she practiced daily and found herself wondering what it was like to be on the other side of the mat as the teacher. She did the Jivamukti Yoga Teacher Training program in 2003 and went on to exclusively teach for the next three years.

In 2005, Steven and Kathleen moved to the Bay Area. Steven went into commercial real estate to build a future nest egg for his family and Kathleen went back into management. This time, it was as the General Manager of the Yoga Tree studios in San Francisco and she reconnected with what she loves to do most: help grow and inspire the yoga teachers. She also began consulting for various yoga studios and began presenting at the Yoga Journal conference for the Business Intensives.

In 2010 they gave birth to their son, Shawn T. Holm. They were both ready to reconnect to their yogic roots. Especially Steven, who, over the course of 5 years went from 180lbs to 215lbs. They began making videos of Kathleen doing yoga at the beach and built an iPhone app company to help get yoga out to as many people as possible. To date, there are over a million downloads of their apps worldwide.

In 2011 they became co-owners of Aha Yoga studio, which is now Yoga Flow SF - Union with Brigitta H. Whiting and began to execute their vision and business plan of creating 400,000,000 yogis by the year 2020.

In 2013, the birth of their baby girl, Seeta Roberta Holm coincided with the birth of Yoga Flow SF - Ocean. They also began teaching teachers how to lead inspired dynamic flow classes through their Yoga Flow SF Teacher Training Program.

In Fall 2016 they gave birth to their third child, Bodhi Luka Holm.

They are delighted to hold such a sacred space for so many teachers to share their passion and for so many students to benefit from this practice. Each and every day they are so grateful for what they get to offer their to their family, their teachers and their community.