Front Desk

  • Kabuki Springs & Spa
  • San Francisco, CA, USA
  • Sep 26, 2019
Full time Other

Job Description

**Department: Spa Position:

Spa Front Desk Host**

FLSA STATUS: Non-exempt

Job Overview: Responsible for providing quality guest service as it pertains to checking in/out of spa guests. Must be able to make spa reservations in an accurate and professional manner. Demands accuracy with daily accounting procedures.

Reports to: Operations Manager

Qualifications/ Skills:

Requirements are representative of minimum levels of knowledge, skills and abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.

  • Ability to satisfactory communicate in English with guests, co-workers and management to their understanding.
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy cooperativeness and work with a minimum of supervision.
  • Ability to accurately compute and manipulate mathematical calculations.
  • Ability to solve practical problems.
  • Ability to deal with clients, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
  • Ability to multi-task and work well under pressure.
  • High school graduate.
  • Punctuality and reliable attendance.
  • Interpersonal skills and the ability to work well with co-workers and the public.

Essential Job Functions:

· Check-in and check-out guests in a confident, professional, and friendly manner.

· Provide information on the spa, its facilities and the treatments in a professional and friendly manner.

· Provide gracious and efficient telephone service to guests calling for reservations and other information, promptly and knowledgeably, always ensuring complete and accurate information.

· Ensure proper credit card procedures are followed at all times.

· Adhere to all cashiering procedure: open, secure and balance out banks to include the verification of all cash, credit cards, and gift certificates during shift.

· Knowledgeable of safety procedures.

· Have the ability (after 6-months of full-time employment) to open/close the spa and all procedures involved.

· Keep the front desk clean and organized.

· Document maintenance needs and submit to proper person.

· Assist massage and treatment therapists with schedules and guests as needed.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

At Kabuki Springs & Spa in San Francisco, we offer a wide variety of spa services including massages, facials, and body treatments. We also offer spa packages, specifically created to cater to a variety of needs.