Guest Service Representative

  • Thorntons (Kentucky)
  • Louisville, KY, USA
  • Sep 25, 2019
Full time Other

Job Description

  • Weekly paycheck
  • Free Meals
  • Free Dispensed Beverages
  • Free Uniform Shirts
  • PTW Points
  • Team Member Referral Bonus
  • 401(k) Company Match
  • Essential Job Functions (Responsible to)

    • Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
    • Ring all sales as discussed in the operations procedures.
    • Assure proper sale and accounting of money orders/lottery during shift.
    • Accurately account for price overrides, store use of merchandise, voids, returns and waste.
    • Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.
    • Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
    • Use suggestive selling techniques to suggest items to guests that complement their purchases, and asks our guests if they are a refreshing rewards member at the beginning of every transaction.
    • Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies.
    • Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list).
    • Clean the parking lot and grounds surrounding the store as needed.
    • Advise store management of any maintenance or safety problems.
    • Practices safe working habits that align with company safety rules
    • Properly uses the Guest Service Department for guest service issues
    • Stay familiar with all Thorntons policies applicable to the GSR position as outlined on Thorntons Intranet.
    • Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations
    • Perform additional duties as assigned.
    • Maintain PAR levels as outlined on PAR sheet per store expectations.