Benefits: Competitive salary Dental insurance Employee discounts Free uniforms Opportunity for advancement Paid time off Training & development Vision insurance Do you enjoy working with people? Making them smile? Have a bubbly personality and a positive attitude? Does it bring you satisfaction knowing that you exceeded a guest expectations? Then join our team today! Location-Quality Suites Nashville Airport Job Description: The Breakfast Attendant is expected to provide excellent customer service to all guest they encounter, whether in the breakfast area or not. Excellent service includes offering a quality product with a smile and promoting the brand standards we are known for - uncompromised service with a focus on guest satisfaction. This position is responsible for the overall guest experience before, during, and after dining in our café. Job Requirements: Setting up and maintaining the breakfast bar in an attractive abundant looking, organized, clean and standardized presentation. Regularly communicate and converse with guests to understand how to provide the experience they desire Prepare food and beverage according to the recipe provided Provide personalized service to all guests Respond quickly to guest requests in a friendly manner and follow up to ensure guest satisfaction Responsible for keeping inventory stocked by ordering additional food and/or supplies as needed Complete all brand required training Complete all required Safety & Health training Clearing and cleaning tables as they are vacated Fully comply with all food safety requirements, as outlined in Food Safety Training Maintain regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintain high standards of personal appearance and grooming, which include compliance with the dress code. Enforce policies and procedures established by the company, the hotel brand and applicable state and local health codes Supports cost objections by controlling food costs, payroll hours used and avoids food wastage Other duties as assigned by hotel leadership Necessary Skills: • Server experience highly preferred • Food preparation skills preferred Ability to effectively communicate with staff and guests of varied cultural and ethnic backgrounds • Willingness and ability to follow all food safety and preparation guidelines to ensure a quality product and service • Willingness and ability to practice safe work habits and required safety equipment • Desire to focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external • Must be able to communicate effectively in both verbal and written form Physical Requirements: • Must be able to stand for extended periods of time • Must be able to climb stairs • Must be able to thrive in a fast-pace environment • Must be able to use a ladder and step stool • Must be able to lift up to 10 pounds frequently and 20 pounds periodically • Must be able to pull up to 20 pounds occasionall Our Culture:24-7 Hotel Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 24-7 Hotel Management is a local company in the hospitality industry that maximizes our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the "WOW" factor to every guest contact and adding TEAMWORK central to every endeavor. Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves. Benefits: 24-7 Hotel Management offers a safe and stable work environment with an open-door policy, paid vacation, paid training, supplmental health, vision, dental and life insurance; and discounted room nights when traveling in our family of hotels. Compensation: $13.00 - $15.00 per hour We are an exciting world class leader in the hospitality industry. We have maximized our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our Guest Services Agents to execute their duties in a manner that ensures our Guests Come First as they are the closest to our guests. We sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the "WOW" factor to every guest contact. We have made TEAMWORK central to every endeavor. We challenge every individual to strive for excellence through high performance and loyalty to our guests and our organization. We are unwilling to lower our standards or accept second best efforts from our personnel. We promote innovation, initiative, and creativity. We are constantly striving to improve ourselves.
Mar 23, 2024
Full time
Benefits: Competitive salary Dental insurance Employee discounts Free uniforms Opportunity for advancement Paid time off Training & development Vision insurance Do you enjoy working with people? Making them smile? Have a bubbly personality and a positive attitude? Does it bring you satisfaction knowing that you exceeded a guest expectations? Then join our team today! Location-Quality Suites Nashville Airport Job Description: The Breakfast Attendant is expected to provide excellent customer service to all guest they encounter, whether in the breakfast area or not. Excellent service includes offering a quality product with a smile and promoting the brand standards we are known for - uncompromised service with a focus on guest satisfaction. This position is responsible for the overall guest experience before, during, and after dining in our café. Job Requirements: Setting up and maintaining the breakfast bar in an attractive abundant looking, organized, clean and standardized presentation. Regularly communicate and converse with guests to understand how to provide the experience they desire Prepare food and beverage according to the recipe provided Provide personalized service to all guests Respond quickly to guest requests in a friendly manner and follow up to ensure guest satisfaction Responsible for keeping inventory stocked by ordering additional food and/or supplies as needed Complete all brand required training Complete all required Safety & Health training Clearing and cleaning tables as they are vacated Fully comply with all food safety requirements, as outlined in Food Safety Training Maintain regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintain high standards of personal appearance and grooming, which include compliance with the dress code. Enforce policies and procedures established by the company, the hotel brand and applicable state and local health codes Supports cost objections by controlling food costs, payroll hours used and avoids food wastage Other duties as assigned by hotel leadership Necessary Skills: • Server experience highly preferred • Food preparation skills preferred Ability to effectively communicate with staff and guests of varied cultural and ethnic backgrounds • Willingness and ability to follow all food safety and preparation guidelines to ensure a quality product and service • Willingness and ability to practice safe work habits and required safety equipment • Desire to focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external • Must be able to communicate effectively in both verbal and written form Physical Requirements: • Must be able to stand for extended periods of time • Must be able to climb stairs • Must be able to thrive in a fast-pace environment • Must be able to use a ladder and step stool • Must be able to lift up to 10 pounds frequently and 20 pounds periodically • Must be able to pull up to 20 pounds occasionall Our Culture:24-7 Hotel Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 24-7 Hotel Management is a local company in the hospitality industry that maximizes our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the "WOW" factor to every guest contact and adding TEAMWORK central to every endeavor. Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves. Benefits: 24-7 Hotel Management offers a safe and stable work environment with an open-door policy, paid vacation, paid training, supplmental health, vision, dental and life insurance; and discounted room nights when traveling in our family of hotels. Compensation: $13.00 - $15.00 per hour We are an exciting world class leader in the hospitality industry. We have maximized our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our Guest Services Agents to execute their duties in a manner that ensures our Guests Come First as they are the closest to our guests. We sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the "WOW" factor to every guest contact. We have made TEAMWORK central to every endeavor. We challenge every individual to strive for excellence through high performance and loyalty to our guests and our organization. We are unwilling to lower our standards or accept second best efforts from our personnel. We promote innovation, initiative, and creativity. We are constantly striving to improve ourselves.
Overview Live. Work. Explore. as a part of our Lodging team in Zion National Park! As a sanctuary with over 146,000 acres of cliffs, canyons, diverse plant and animal life, and uninterrupted beauty, Zion is a place of peace and refuge. We operate a variety of dining facilities, a retail shop, and the only in-park lodging. For those that live and work in the park, there are endless opportunities to explore the amazing wonders that surround you. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests. We're hiring Laundry Attendants to Live. Work. Explore. this summer! Job Summary: Laundry Attendants are in charge of sorting, washing, drying, pressing and folding linens, towels, and bedding for the lodge, hotel rooms, and cabins. Removing stains from items using the appropriate procedures. Our laundry room is a high volume and fast paced environment. The Details: Position Type: Year Round or Seasonal (6 months) Pay: $12.90 an hour Housing/Meals: $13.50 per day Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays) Why Zion National Park? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection , we are the primary authorized concessionaire in Zion, and proud stewards of the park. Life in Zion: Employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style) Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth), employee gym Bike rentals A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world! Benefits and Perks: Unlimited outdoor recreation opportunities Direct access to Zion National Park's restricted Canyon Scenic Drive Exclusive employee discounts in Zion and other Xanterra properties $350 Referral Bonus Program The adventure of a lifetime! Responsibilities Operate washers, washer/extractors, and drying tumblers according to laundry procedures. Collect dirty laundry throughout property via pushcarts. Monitor all equipment for correct operation. Keep the wash deck and tunnel area clear of linens on the floor. Keep emptied bins neat and organized. Follow proper safety practices as specified by laundry management including lockout-tag-out, and personal protective equipment such as chemical protective gear. Qualifications Ability to learn quickly and follow instructions accurately. Basic computer skills helpful, including the ability to start and stop computer-controlled equipment. Good organizational skills, including the ability to plan production sequences, coordinate production through multiple stages, and coordinate with the finish floor to optimize overall production. Physical Requirements include: Frequent standing, walking, reaching outward and above the shoulder for up to 8 hours per shift. Repetitive motion of arms, wrist, and hands during shift. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Mar 13, 2024
Full time
Overview Live. Work. Explore. as a part of our Lodging team in Zion National Park! As a sanctuary with over 146,000 acres of cliffs, canyons, diverse plant and animal life, and uninterrupted beauty, Zion is a place of peace and refuge. We operate a variety of dining facilities, a retail shop, and the only in-park lodging. For those that live and work in the park, there are endless opportunities to explore the amazing wonders that surround you. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests. We're hiring Laundry Attendants to Live. Work. Explore. this summer! Job Summary: Laundry Attendants are in charge of sorting, washing, drying, pressing and folding linens, towels, and bedding for the lodge, hotel rooms, and cabins. Removing stains from items using the appropriate procedures. Our laundry room is a high volume and fast paced environment. The Details: Position Type: Year Round or Seasonal (6 months) Pay: $12.90 an hour Housing/Meals: $13.50 per day Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays) Why Zion National Park? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection , we are the primary authorized concessionaire in Zion, and proud stewards of the park. Life in Zion: Employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style) Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth), employee gym Bike rentals A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world! Benefits and Perks: Unlimited outdoor recreation opportunities Direct access to Zion National Park's restricted Canyon Scenic Drive Exclusive employee discounts in Zion and other Xanterra properties $350 Referral Bonus Program The adventure of a lifetime! Responsibilities Operate washers, washer/extractors, and drying tumblers according to laundry procedures. Collect dirty laundry throughout property via pushcarts. Monitor all equipment for correct operation. Keep the wash deck and tunnel area clear of linens on the floor. Keep emptied bins neat and organized. Follow proper safety practices as specified by laundry management including lockout-tag-out, and personal protective equipment such as chemical protective gear. Qualifications Ability to learn quickly and follow instructions accurately. Basic computer skills helpful, including the ability to start and stop computer-controlled equipment. Good organizational skills, including the ability to plan production sequences, coordinate production through multiple stages, and coordinate with the finish floor to optimize overall production. Physical Requirements include: Frequent standing, walking, reaching outward and above the shoulder for up to 8 hours per shift. Repetitive motion of arms, wrist, and hands during shift. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Overview Live. Work. Explore. as a part of our Food & Beverage team at The Grand Hotel at the Grand Canyon! Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests! We're hiring a Breakfast Attendant to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park! Job Summary: The food runner delivers food and drink orders to customers' tables rapidly and accurately. They are responsible for assisting with buffet operations, cleaning tables, taking plates, utensils, and drinkware to the kitchen to be washed, making sure diners' water glasses are full, and reset tables for the next service. The Details: Position Type: Full-Time, Year-Round Pay: $14.65 per hour Schedule: Typical schedule is 32-40 hours, 5 days/per week (may include weekends, evenings, and holidays) Why The Grand Hotel at the Grand Canyon? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection , we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub. Life at The Grand Hotel: Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style) Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world! Benefits and Perks: Free entry to Grand Canyon National Park Free Grand Canyon Railway Train rides Planned employee trips and activities Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties Access to hotel fitness center and pool $350 Referral Bonus Program The adventure of a lifetime! Responsibilities Continually focus on providing exceptional guest service as a primary goal. Collects payments by accepting cash, checks, or charge payments and makes change for customers. Verifies credit acceptance and operates credit card authorization systems. Balances cash drawer by counting cash at the beginning and end of work shifts by following checkout procedures. Assure guests have everything they need on the tables, drinks, condiments, proper silverware, napkin, share plates, etc. Set tables according to house standards and meal period placements. Clear finished tables in an expedient manner. Clean area around assigned section throughout the seating period and take dirty used dishes to the dish station and breakdown according to standards for the Kitchen Utility personnel to wash. Bring any guest complaint(s) or issue(s) to the immediate attention of the Manager on Duty When necessary, notify the Host/Hostess of vacant tables ready for setting and number of settings needed. Complete opening and closing side duties to standard. Become familiar with dining room menus to properly answer any guest questions regarding such. Adhere to all prescribed Company, statutory/regulatory policies, and procedures. Other duties as assigned. Qualifications Must be at least 16 years of age. Physical Requirements include: Must be able to constantly stand, walk and carry 10lbs or less. Must be able to frequently reach outward, carry 11-20 lbs, and push/pull 12 lbs or more. Must be able to occasionally sit, reach above shoulder, squat/kneel, bend and carry 21-50 lbs. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Mar 13, 2024
Full time
Overview Live. Work. Explore. as a part of our Food & Beverage team at The Grand Hotel at the Grand Canyon! Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests! We're hiring a Breakfast Attendant to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park! Job Summary: The food runner delivers food and drink orders to customers' tables rapidly and accurately. They are responsible for assisting with buffet operations, cleaning tables, taking plates, utensils, and drinkware to the kitchen to be washed, making sure diners' water glasses are full, and reset tables for the next service. The Details: Position Type: Full-Time, Year-Round Pay: $14.65 per hour Schedule: Typical schedule is 32-40 hours, 5 days/per week (may include weekends, evenings, and holidays) Why The Grand Hotel at the Grand Canyon? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection , we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub. Life at The Grand Hotel: Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style) Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world! Benefits and Perks: Free entry to Grand Canyon National Park Free Grand Canyon Railway Train rides Planned employee trips and activities Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties Access to hotel fitness center and pool $350 Referral Bonus Program The adventure of a lifetime! Responsibilities Continually focus on providing exceptional guest service as a primary goal. Collects payments by accepting cash, checks, or charge payments and makes change for customers. Verifies credit acceptance and operates credit card authorization systems. Balances cash drawer by counting cash at the beginning and end of work shifts by following checkout procedures. Assure guests have everything they need on the tables, drinks, condiments, proper silverware, napkin, share plates, etc. Set tables according to house standards and meal period placements. Clear finished tables in an expedient manner. Clean area around assigned section throughout the seating period and take dirty used dishes to the dish station and breakdown according to standards for the Kitchen Utility personnel to wash. Bring any guest complaint(s) or issue(s) to the immediate attention of the Manager on Duty When necessary, notify the Host/Hostess of vacant tables ready for setting and number of settings needed. Complete opening and closing side duties to standard. Become familiar with dining room menus to properly answer any guest questions regarding such. Adhere to all prescribed Company, statutory/regulatory policies, and procedures. Other duties as assigned. Qualifications Must be at least 16 years of age. Physical Requirements include: Must be able to constantly stand, walk and carry 10lbs or less. Must be able to frequently reach outward, carry 11-20 lbs, and push/pull 12 lbs or more. Must be able to occasionally sit, reach above shoulder, squat/kneel, bend and carry 21-50 lbs. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Laundry Attendant to join the Housekeeping Team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining. Classification: Part-Time Shift: Various - must have availability to work weekends, weekdays, and holidays. Want to learn more? Hotel Website () , Facebook () , Instagram (),YouTube () What will I be doing? As a Laundry Attendant, you would be responsible for maintaining a constant supply of clean linens for the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Perform all stages of linen processing, including, but not limited to, collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering Maintain cleanliness of laundry machinery and laundry area Maintain stock levels Respond to guest service issues in a timely, friendly and efficient manner Perform additional laundry services, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands () . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits -Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education (): Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. Pay Range : The hourly rate is $23.15 per hour and is based on applicable and specialized experience and location. LS-SB3 Job: Housekeeping and Laundry Title: Laundry Attendant (Part-Time) - Grand Wailea, A Waldorf Astoria Resort Location: null Requisition ID: HOT0AFYP EOE/AA/Disabled/Veterans
Mar 12, 2024
Full time
The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Laundry Attendant to join the Housekeeping Team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining. Classification: Part-Time Shift: Various - must have availability to work weekends, weekdays, and holidays. Want to learn more? Hotel Website () , Facebook () , Instagram (),YouTube () What will I be doing? As a Laundry Attendant, you would be responsible for maintaining a constant supply of clean linens for the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Perform all stages of linen processing, including, but not limited to, collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering Maintain cleanliness of laundry machinery and laundry area Maintain stock levels Respond to guest service issues in a timely, friendly and efficient manner Perform additional laundry services, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands () . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits -Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education (): Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. Pay Range : The hourly rate is $23.15 per hour and is based on applicable and specialized experience and location. LS-SB3 Job: Housekeeping and Laundry Title: Laundry Attendant (Part-Time) - Grand Wailea, A Waldorf Astoria Resort Location: null Requisition ID: HOT0AFYP EOE/AA/Disabled/Veterans
All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Pet Insurance Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense) Our promise to you: Joining AdventHealth East Campus is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Day Shift: Full-Time Varied shifts Monday to Sunday Location: AdventHealth East Orlando The community you'll be caring for: Faith based & mission driven organization Central Florida's premier multi-specialty medical group Comprehensive Employee Benefits such as Educational Reimbursement CREATION Health employee wellness and lifestyle programs Positive working climate to support a work life balance Your role Communicates to customers in a friendly and courteous manner, while preparing and/or serving food, cleaning the dining and/or servery areas, operating the cash register, etc. Monitors food at serving areas for fresh appearance, proper holding times, and proper temperatures; records temperatures as needed Adheres to all sanitation and safety standards Performs cleaning and sanitizing duties according to established NS guideline Communicates with production cooks and other staff on needs of food product when low and/or overstocked; strives to balance not running out\ not throwing out product Ensures that proper signage is available that reflect accurate information that must include food labeling and proper prices Ensures availability of serving utensils, china, and carryout containers; keeps area stocked Performs other duties as assigned or directed to ensure a smooth operation of the department.Follows AH Policy & Procedure guidelines including departmental Policy and Procedure to include state and In-house Sanitation & Safety standards Qualifications What You Will Need to Succeed: Required: Knowledge of food items and ability to interact with customers to answer questions and to promote food offerings. Ability to read, write and speak English effectively. Preferred: High School Diploma or G.E.D. Previous experience in the hospitality industry to include front of the house, back of the house and customer service Previous cash register\ cash handling experience Serv Safe or equivalent The Big Picture Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The Nutritional Services Generalist (NSG) is cross-functional in nature and can be assigned various areas. These areas include but are not limited to cashier, food preparation, food server, deli/ salad bar, smoothie/ dessert/ coffee/ dining room attendant, etc. NSG must operate the cash register with speed and accuracy while providing world-class service. This role is responsible for preparing, serving, and\or maintaining the quality of hot or cold food items and\or maintaining the orderliness of work areas as assigned. NSG ensures that when preparing foods, they will follow recipe specifications and ensure the products meet standards for quality, taste, appearance, freshness as well as proper portions and product labeling. It is expected that a NSG meet production/service deadlines, and practice cost conscious behaviors. All sanitation, safety, cleanliness, food storage and food handling standards must be followed. This role may be expected to clean and/or stock throughout the shift. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. Category: Nutritional Services Organization: AdventHealth East Orlando Schedule: Full-time Shift: 1 - Day Req ID: We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Mar 27, 2024
Full time
All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Pet Insurance Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense) Our promise to you: Joining AdventHealth East Campus is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Day Shift: Full-Time Varied shifts Monday to Sunday Location: AdventHealth East Orlando The community you'll be caring for: Faith based & mission driven organization Central Florida's premier multi-specialty medical group Comprehensive Employee Benefits such as Educational Reimbursement CREATION Health employee wellness and lifestyle programs Positive working climate to support a work life balance Your role Communicates to customers in a friendly and courteous manner, while preparing and/or serving food, cleaning the dining and/or servery areas, operating the cash register, etc. Monitors food at serving areas for fresh appearance, proper holding times, and proper temperatures; records temperatures as needed Adheres to all sanitation and safety standards Performs cleaning and sanitizing duties according to established NS guideline Communicates with production cooks and other staff on needs of food product when low and/or overstocked; strives to balance not running out\ not throwing out product Ensures that proper signage is available that reflect accurate information that must include food labeling and proper prices Ensures availability of serving utensils, china, and carryout containers; keeps area stocked Performs other duties as assigned or directed to ensure a smooth operation of the department.Follows AH Policy & Procedure guidelines including departmental Policy and Procedure to include state and In-house Sanitation & Safety standards Qualifications What You Will Need to Succeed: Required: Knowledge of food items and ability to interact with customers to answer questions and to promote food offerings. Ability to read, write and speak English effectively. Preferred: High School Diploma or G.E.D. Previous experience in the hospitality industry to include front of the house, back of the house and customer service Previous cash register\ cash handling experience Serv Safe or equivalent The Big Picture Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The Nutritional Services Generalist (NSG) is cross-functional in nature and can be assigned various areas. These areas include but are not limited to cashier, food preparation, food server, deli/ salad bar, smoothie/ dessert/ coffee/ dining room attendant, etc. NSG must operate the cash register with speed and accuracy while providing world-class service. This role is responsible for preparing, serving, and\or maintaining the quality of hot or cold food items and\or maintaining the orderliness of work areas as assigned. NSG ensures that when preparing foods, they will follow recipe specifications and ensure the products meet standards for quality, taste, appearance, freshness as well as proper portions and product labeling. It is expected that a NSG meet production/service deadlines, and practice cost conscious behaviors. All sanitation, safety, cleanliness, food storage and food handling standards must be followed. This role may be expected to clean and/or stock throughout the shift. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. Category: Nutritional Services Organization: AdventHealth East Orlando Schedule: Full-time Shift: 1 - Day Req ID: We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Pet Insurance Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense) Our promise to you: Joining AdventHealth Kissimmee is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Day Shift: Full-Time Varied shifts Monday to Sunday Location: AdventHealth Kissimmee The community you'll be caring for: Faith based & mission driven organization Central Florida's premier multi-specialty medical group Comprehensive Employee Benefits such as Educational Reimbursement CREATION Health employee wellness and lifestyle programs Positive working climate to support a work life balance Your role Communicates to customers in a friendly and courteous manner, while preparing and/or serving food, cleaning the dining and/or servery areas, operating the cash register, etc. Monitors food at serving areas for fresh appearance, proper holding times, and proper temperatures; records temperatures as needed Adheres to all sanitation and safety standards Performs cleaning and sanitizing duties according to established NS guideline Communicates with production cooks and other staff on needs of food product when low and/or overstocked; strives to balance not running out\ not throwing out product Ensures that proper signage is available that reflect accurate information that must include food labeling and proper prices Ensures availability of serving utensils, china, and carryout containers; keeps area stocked Performs other duties as assigned or directed to ensure a smooth operation of the department.Follows AH Policy & Procedure guidelines including departmental Policy and Procedure to include state and In-house Sanitation & Safety standards Qualifications What You Will Need to Succeed: Required: Knowledge of food items and ability to interact with customers to answer questions and to promote food offerings. Ability to read, write and speak English effectively. Preferred: High School Diploma or G.E.D. Previous experience in the hospitality industry to include front of the house, back of the house and customer service Previous cash register\ cash handling experience Serv Safe or equivalent The Big Picture Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The Nutritional Services Generalist (NSG) is cross-functional in nature and can be assigned various areas. These areas include but are not limited to cashier, food preparation, food server, deli/ salad bar, smoothie/ dessert/ coffee/ dining room attendant, etc. NSG must operate the cash register with speed and accuracy while providing world-class service. This role is responsible for preparing, serving, and\or maintaining the quality of hot or cold food items and\or maintaining the orderliness of work areas as assigned. NSG ensures that when preparing foods, they will follow recipe specifications and ensure the products meet standards for quality, taste, appearance, freshness as well as proper portions and product labeling. It is expected that a NSG meet production/service deadlines, and practice cost conscious behaviors. All sanitation, safety, cleanliness, food storage and food handling standards must be followed. This role may be expected to clean and/or stock throughout the shift. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. Category: Nutritional Services Organization: AdventHealth Kissimmee Schedule: Full-time Shift: 1 - Day Req ID: We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Mar 26, 2024
Full time
All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Pet Insurance Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense) Our promise to you: Joining AdventHealth Kissimmee is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Day Shift: Full-Time Varied shifts Monday to Sunday Location: AdventHealth Kissimmee The community you'll be caring for: Faith based & mission driven organization Central Florida's premier multi-specialty medical group Comprehensive Employee Benefits such as Educational Reimbursement CREATION Health employee wellness and lifestyle programs Positive working climate to support a work life balance Your role Communicates to customers in a friendly and courteous manner, while preparing and/or serving food, cleaning the dining and/or servery areas, operating the cash register, etc. Monitors food at serving areas for fresh appearance, proper holding times, and proper temperatures; records temperatures as needed Adheres to all sanitation and safety standards Performs cleaning and sanitizing duties according to established NS guideline Communicates with production cooks and other staff on needs of food product when low and/or overstocked; strives to balance not running out\ not throwing out product Ensures that proper signage is available that reflect accurate information that must include food labeling and proper prices Ensures availability of serving utensils, china, and carryout containers; keeps area stocked Performs other duties as assigned or directed to ensure a smooth operation of the department.Follows AH Policy & Procedure guidelines including departmental Policy and Procedure to include state and In-house Sanitation & Safety standards Qualifications What You Will Need to Succeed: Required: Knowledge of food items and ability to interact with customers to answer questions and to promote food offerings. Ability to read, write and speak English effectively. Preferred: High School Diploma or G.E.D. Previous experience in the hospitality industry to include front of the house, back of the house and customer service Previous cash register\ cash handling experience Serv Safe or equivalent The Big Picture Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The Nutritional Services Generalist (NSG) is cross-functional in nature and can be assigned various areas. These areas include but are not limited to cashier, food preparation, food server, deli/ salad bar, smoothie/ dessert/ coffee/ dining room attendant, etc. NSG must operate the cash register with speed and accuracy while providing world-class service. This role is responsible for preparing, serving, and\or maintaining the quality of hot or cold food items and\or maintaining the orderliness of work areas as assigned. NSG ensures that when preparing foods, they will follow recipe specifications and ensure the products meet standards for quality, taste, appearance, freshness as well as proper portions and product labeling. It is expected that a NSG meet production/service deadlines, and practice cost conscious behaviors. All sanitation, safety, cleanliness, food storage and food handling standards must be followed. This role may be expected to clean and/or stock throughout the shift. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. Category: Nutritional Services Organization: AdventHealth Kissimmee Schedule: Full-time Shift: 1 - Day Req ID: We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Harrah's Cherokee Casino Resort
Cherokee, North Carolina
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Supervisor,Food Service DEPARTMENT: Food and Beverage (Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Laurel Lounge, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S16- Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Assistant Restaurant Manager, F&B SUPERVISES: Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host, Laurel Lounge Host, DR Laurel Lounge Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet) JOB SUMMARY: Manage the day-to-day operations of restaurants and room service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure food and beverage products meet standards and make appropriate changes when necessary Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end of shift banking functions Assist cashier functions of voids and overrides Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships with customers Prepare prep lists Serve as communication liaison to subordinates and to Restaurant Manager Responsible for timely delivery of comp requests from VIP services and other casino department Responsible for the complete set-up and operation of each scheduled shift Complete end of shift logs in a timely and accurate manner Enforce appearance standards Delight our guests with outstanding service Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy Ensure service recovery activities Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Monitor bartenders and other employees with cash to ensure proper cash handling procedures Conduct a physical inventory of bar ware and requisition replacement items as needed Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages MINIMUM QUALIFICATIONS: High school diploma or GED required Associate degree from an accredited educational institution or related field preferred Trade certifications or training preferred Two years supervisory experience in hospitality environment required Three years experience in food service required RASP certification required ServSafe certification required Can be completed within 30 days of date of hire Can be completed within 90 days of date of hire Must demonstrate the following essential knowledge and skills: Knowledge of food preparation and presentation Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Documented excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to lift 50 pounds Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to maneuver and tap a keg weighing 165 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to operate in mentally and physically stressful situations Must be able to walk, stand or crouch on narrow and/or slippery surfaces Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 10.5.23
Mar 11, 2024
Full time
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Supervisor,Food Service DEPARTMENT: Food and Beverage (Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Laurel Lounge, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S16- Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Assistant Restaurant Manager, F&B SUPERVISES: Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host, Laurel Lounge Host, DR Laurel Lounge Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet) JOB SUMMARY: Manage the day-to-day operations of restaurants and room service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure food and beverage products meet standards and make appropriate changes when necessary Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end of shift banking functions Assist cashier functions of voids and overrides Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships with customers Prepare prep lists Serve as communication liaison to subordinates and to Restaurant Manager Responsible for timely delivery of comp requests from VIP services and other casino department Responsible for the complete set-up and operation of each scheduled shift Complete end of shift logs in a timely and accurate manner Enforce appearance standards Delight our guests with outstanding service Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy Ensure service recovery activities Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Monitor bartenders and other employees with cash to ensure proper cash handling procedures Conduct a physical inventory of bar ware and requisition replacement items as needed Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages MINIMUM QUALIFICATIONS: High school diploma or GED required Associate degree from an accredited educational institution or related field preferred Trade certifications or training preferred Two years supervisory experience in hospitality environment required Three years experience in food service required RASP certification required ServSafe certification required Can be completed within 30 days of date of hire Can be completed within 90 days of date of hire Must demonstrate the following essential knowledge and skills: Knowledge of food preparation and presentation Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Documented excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to lift 50 pounds Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to maneuver and tap a keg weighing 165 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to operate in mentally and physically stressful situations Must be able to walk, stand or crouch on narrow and/or slippery surfaces Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 10.5.23