Must be 21 + to work in this position SUMMARY: The Front Desk Concierge runs daily arrival reports for incoming Front Desk guests and ensures that their visits exceed expectations by making reservations for them, issuing complimentary amenities based on player activity, and providing superior Family Style Service. ESSENTIAL DUTIES AND RESPONSIBILITIES Runs daily arrival report for players. Makes sure guests requiring turn down service or gift delivery have been set up with Housekeeping and Bell Departments. Communicates with Housekeeping the necessity of any specialty rooms. Checks guests in and out. Makes dinner and/or show reservations as needed. Offers luggage assistance in coordination with the Bell Department. Keep an open line of communication with guests during their stay. Provide all Guests and Team Members with Family Style Service. SUPERVISORY RESPONSIBILITIES None. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. EDUCATION and/or EXPERIENCE Associates degree or equivalent; six months to one year of related experience and/or training; or equivalent combination of education and experience. Must be at least 21 years old. CERTIFICATES, LICENSES, REGISTRATIONS Must possess and be able to maintain the applicable cards, Gaming, TAM and Health Card. LANGUAGE SKILLS Must be able to effectively communicate in English. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. COMPUTER SKILLS Working knowledge of Microsoft Office products, including Excel, required. Works with Player Database.
Mar 08, 2024
Full time
Must be 21 + to work in this position SUMMARY: The Front Desk Concierge runs daily arrival reports for incoming Front Desk guests and ensures that their visits exceed expectations by making reservations for them, issuing complimentary amenities based on player activity, and providing superior Family Style Service. ESSENTIAL DUTIES AND RESPONSIBILITIES Runs daily arrival report for players. Makes sure guests requiring turn down service or gift delivery have been set up with Housekeeping and Bell Departments. Communicates with Housekeeping the necessity of any specialty rooms. Checks guests in and out. Makes dinner and/or show reservations as needed. Offers luggage assistance in coordination with the Bell Department. Keep an open line of communication with guests during their stay. Provide all Guests and Team Members with Family Style Service. SUPERVISORY RESPONSIBILITIES None. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. EDUCATION and/or EXPERIENCE Associates degree or equivalent; six months to one year of related experience and/or training; or equivalent combination of education and experience. Must be at least 21 years old. CERTIFICATES, LICENSES, REGISTRATIONS Must possess and be able to maintain the applicable cards, Gaming, TAM and Health Card. LANGUAGE SKILLS Must be able to effectively communicate in English. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. COMPUTER SKILLS Working knowledge of Microsoft Office products, including Excel, required. Works with Player Database.
Must be 18 years + to work in this position SUMMARY: The Front Desk Clerk is responsible for checking guests in and out and reconciling guest accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet guests and determine if guests have a reservation. If yes, searches computer file and prints out registration forms, obtains signatures and identification, files copy of registration form and retrieves same upon check-out. Prepares keys for proper room. Makes decision as to which room to give to guest, based on guest requirements and desires. Assists with billing inquiries and refunds. Blocks rooms for Groups, VIPs, Sales and Casino Departments. Other related duties as assigned. Must be available for scheduled work. Must exhibit the Family Style Service model at all times. SUPERVISORY RESPONSIBILITIES None. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. EDUCATION and/or EXPERIENCE High school diploma or equivalent required. One or more years related experience and/or training, or equivalent combination of education and experience. LANGUAGE SKILLS Must be able to effectively communicate in English. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. COMPUTER SKILLS Must have a working knowledge of Microsoft Office products.
Mar 05, 2024
Full time
Must be 18 years + to work in this position SUMMARY: The Front Desk Clerk is responsible for checking guests in and out and reconciling guest accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet guests and determine if guests have a reservation. If yes, searches computer file and prints out registration forms, obtains signatures and identification, files copy of registration form and retrieves same upon check-out. Prepares keys for proper room. Makes decision as to which room to give to guest, based on guest requirements and desires. Assists with billing inquiries and refunds. Blocks rooms for Groups, VIPs, Sales and Casino Departments. Other related duties as assigned. Must be available for scheduled work. Must exhibit the Family Style Service model at all times. SUPERVISORY RESPONSIBILITIES None. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. EDUCATION and/or EXPERIENCE High school diploma or equivalent required. One or more years related experience and/or training, or equivalent combination of education and experience. LANGUAGE SKILLS Must be able to effectively communicate in English. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. COMPUTER SKILLS Must have a working knowledge of Microsoft Office products.
Job Description About Yosemite National Park:? There's so much to love in Yosemite National Park ? the ultimate outdoor playground ? year-round. Be part of the Yosemite experience! Live, work, and play at historic properties like The Ahwahnee, Yosemite Valley Lodge, Wawona Hotel, Curry Village, White Wolf Lodge, Tuolumne Meadows and more! Expand your career, cultivate environmental stewardship, and explore your personal interests.? Located in Central California in the Sierra Mountains, 4 hours east of San Francisco. The idea of National Parks began here when Abraham Lincoln signed the Yosemite Land Grant on June 30, 1864, during the Civil War. This was the first time the government signed the protection of public lands into public policy based on natural beauty and preservation for future generations.? Time to step up your career! This is your moment to shine and lead the way for others too. We?re hiring full-time F & B Supervisors to join our passionate Food Services Team. You?ll help oversee staff, collaborate with teammates, and help where needed. We can?t wait to see your growth, all while igniting your passion and pursuing what matters to you. COMPENSATION : The hourly rate for this position ranges from $20.00 to $21.00, depending on circumstances including an applicant?s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark?s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. If hired, employee will be in an ?at-will position? and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors. Job Responsibilities ? Produce and maintain work schedules and may prepare production packets (Production sheets and recipes). ? Direct daily activities. ? Maintains food production that ensures the safety and quality of food according to policies, procedures, and department requirements. ? Ensure that food items are stored in a safe, organized, and hazard-free environment. ? Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe and appropriate manner following Aramark policies and procedures. ? Maintain a sanitary department following health and safety codes and regulations. ? Maintain accurate inventory on a weekly basis. ? May prepare orders as needed to ensure accurate production for location. ? Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork. ? Maintain a safe and hazard-free working environment. ? Train/mentor other food service workers. ? Maintain logs on all maintenance required on equipment within the department. ? Ensure all food safety/temperature logs are completed with appropriate corrective action, as necessary. ? Perform preventative maintenance checklist. ? Recommend replacement of existing equipment to meet needs of facility. ? Proficiency in multi-tasking. ? Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program. ? Must fill in for absent employees at location, as necessary. ? Maintain knowledge of daily catering events and confirm they are prepared and delivered on time. ? Be able to work occasional night and weekend catered events. ? Attend food service meetings with staff. ? Maintain communication with staff (including office staff, e-mail, phone calls, inter-office mail, etc). ? May perform cashier duties as the need arises. ? Promote good public relations. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? Must read, write, and understand verbal instructions ? Must complete a sanitation course either before or during first year ? Must be knowledgeable in operating an efficient cost-effective program. ? Ability to perform basic arithmetic ? Maintain emotional control under stress ? Ability to resolve interpersonal situations ? Strong organizational skills Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Mar 28, 2024
Full time
Job Description About Yosemite National Park:? There's so much to love in Yosemite National Park ? the ultimate outdoor playground ? year-round. Be part of the Yosemite experience! Live, work, and play at historic properties like The Ahwahnee, Yosemite Valley Lodge, Wawona Hotel, Curry Village, White Wolf Lodge, Tuolumne Meadows and more! Expand your career, cultivate environmental stewardship, and explore your personal interests.? Located in Central California in the Sierra Mountains, 4 hours east of San Francisco. The idea of National Parks began here when Abraham Lincoln signed the Yosemite Land Grant on June 30, 1864, during the Civil War. This was the first time the government signed the protection of public lands into public policy based on natural beauty and preservation for future generations.? Time to step up your career! This is your moment to shine and lead the way for others too. We?re hiring full-time F & B Supervisors to join our passionate Food Services Team. You?ll help oversee staff, collaborate with teammates, and help where needed. We can?t wait to see your growth, all while igniting your passion and pursuing what matters to you. COMPENSATION : The hourly rate for this position ranges from $20.00 to $21.00, depending on circumstances including an applicant?s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark?s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. If hired, employee will be in an ?at-will position? and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors. Job Responsibilities ? Produce and maintain work schedules and may prepare production packets (Production sheets and recipes). ? Direct daily activities. ? Maintains food production that ensures the safety and quality of food according to policies, procedures, and department requirements. ? Ensure that food items are stored in a safe, organized, and hazard-free environment. ? Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe and appropriate manner following Aramark policies and procedures. ? Maintain a sanitary department following health and safety codes and regulations. ? Maintain accurate inventory on a weekly basis. ? May prepare orders as needed to ensure accurate production for location. ? Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork. ? Maintain a safe and hazard-free working environment. ? Train/mentor other food service workers. ? Maintain logs on all maintenance required on equipment within the department. ? Ensure all food safety/temperature logs are completed with appropriate corrective action, as necessary. ? Perform preventative maintenance checklist. ? Recommend replacement of existing equipment to meet needs of facility. ? Proficiency in multi-tasking. ? Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program. ? Must fill in for absent employees at location, as necessary. ? Maintain knowledge of daily catering events and confirm they are prepared and delivered on time. ? Be able to work occasional night and weekend catered events. ? Attend food service meetings with staff. ? Maintain communication with staff (including office staff, e-mail, phone calls, inter-office mail, etc). ? May perform cashier duties as the need arises. ? Promote good public relations. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? Must read, write, and understand verbal instructions ? Must complete a sanitation course either before or during first year ? Must be knowledgeable in operating an efficient cost-effective program. ? Ability to perform basic arithmetic ? Maintain emotional control under stress ? Ability to resolve interpersonal situations ? Strong organizational skills Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Northwood Plaza Hotel and Banquet Room
Prince George, British Columbia (BC)
The person should be able to perform the following job duties and responsibilities for this job position: Responsible for helping to run the Reservations department. Coordinates the department and oversees individual training. Must be versed with the description of rooms, facilities and on-going offers Directs the department in selling rooms/apartments. Manages inventory to maximize transient sales. Assists guests on queries. Monitors hotel inventory and arranges with the front desk for all special guest requests. To ensure that all procedures comply with current standards. Maintains a clean and organized work area. We pay a competitive wage of $23.00 per hour. We offer excellent and career growth for the management positions within the organization. If you think you can meet the job criteria and accept this challenging job position please forward your resume to: Email: Or Fax: 1-. Job Location: 2280 John Hart Hwy, Prince George, BC - V2K 2X8 Our manager will scrutinize resumes and only the shortlisted applicants will be contacted for interviews. Thank you for applying with us.
Mar 21, 2024
The person should be able to perform the following job duties and responsibilities for this job position: Responsible for helping to run the Reservations department. Coordinates the department and oversees individual training. Must be versed with the description of rooms, facilities and on-going offers Directs the department in selling rooms/apartments. Manages inventory to maximize transient sales. Assists guests on queries. Monitors hotel inventory and arranges with the front desk for all special guest requests. To ensure that all procedures comply with current standards. Maintains a clean and organized work area. We pay a competitive wage of $23.00 per hour. We offer excellent and career growth for the management positions within the organization. If you think you can meet the job criteria and accept this challenging job position please forward your resume to: Email: Or Fax: 1-. Job Location: 2280 John Hart Hwy, Prince George, BC - V2K 2X8 Our manager will scrutinize resumes and only the shortlisted applicants will be contacted for interviews. Thank you for applying with us.
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY Responsible for the successful overall supervision of all activities related to all Hotel Departments, ensuring smooth and efficient operation, maximum occupancy, and optimum guest service and satisfaction. ESSENTIAL DUTIES OF THE POSITION Guides and supports Front desk team members in the daily performance of their duties to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation. Resolves guest issues, complaints and problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service. Ensures safety by following guest check in and security procedures and reporting suspicious activity. Communicates to Hotel Management any guest, associate or guestroom problems. Provides technical support to front desk and housekeeping staff when needed. Ensures a maximum level of service and satisfaction is achieved and maintained. Posts charges to guest accounts and processes payment of accounts. Ensures all reservations have form of payment, and responsible for accounts without payment on non-zero balance report. Facilitates the flow of information throughout the property during the specific shift. Performs the duties of Guest Service Agent, Bell Person, and PBX Operator when staffing levels demand. Works the Front Desk during peak hours of check-in and check-out to decrease the check in and check-out time for our guests. Responsible for maintaining a consistent, regular attendance record. All other duties as assigned. COMPETENCIES Values based leader and active role model in living and teaching the MLCV Way. Act as an advocate for property strategies that further support the department's needs. Delivering guest service that is more immersive, customized and responsible to changing expectations. Organized and flexible to meet the needs of the business, guests and associates. Understanding of company/business needs. EDUCATION and/or EXPERIENCE High school diploma, general education degree (GED) or ability to pass our Basic Skills Assessment. Six (6) months experience in a Hotel required. Or successful completion of a related company approved development placement program
Mar 20, 2024
Full time
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY Responsible for the successful overall supervision of all activities related to all Hotel Departments, ensuring smooth and efficient operation, maximum occupancy, and optimum guest service and satisfaction. ESSENTIAL DUTIES OF THE POSITION Guides and supports Front desk team members in the daily performance of their duties to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation. Resolves guest issues, complaints and problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service. Ensures safety by following guest check in and security procedures and reporting suspicious activity. Communicates to Hotel Management any guest, associate or guestroom problems. Provides technical support to front desk and housekeeping staff when needed. Ensures a maximum level of service and satisfaction is achieved and maintained. Posts charges to guest accounts and processes payment of accounts. Ensures all reservations have form of payment, and responsible for accounts without payment on non-zero balance report. Facilitates the flow of information throughout the property during the specific shift. Performs the duties of Guest Service Agent, Bell Person, and PBX Operator when staffing levels demand. Works the Front Desk during peak hours of check-in and check-out to decrease the check in and check-out time for our guests. Responsible for maintaining a consistent, regular attendance record. All other duties as assigned. COMPETENCIES Values based leader and active role model in living and teaching the MLCV Way. Act as an advocate for property strategies that further support the department's needs. Delivering guest service that is more immersive, customized and responsible to changing expectations. Organized and flexible to meet the needs of the business, guests and associates. Understanding of company/business needs. EDUCATION and/or EXPERIENCE High school diploma, general education degree (GED) or ability to pass our Basic Skills Assessment. Six (6) months experience in a Hotel required. Or successful completion of a related company approved development placement program
Taylor Hospitality has recently acquired Hotel Weyanoke and is currently recruiting a Food and Beverage Front-of-House Supervisor. Are you passionate about property food and beverage? Interested in joining a dynamic team at one of Virginia's premier boutique hotels right next to Longwood University's Campus in Farmville, Virginia? Look no further than the Hotel Weyanoke, where the Taylor Hospitality team takes immense pride in delivering unparalleled accommodations and Southern hospitality. Our diverse dining experiences, such as the inviting Tap Root Tavern and the stunning Catbird Rooftop Bar, are designed to satisfy even the most discerning tastes. In addition to extraordinary dining options, we also offer exceptional catering, and unforgettable special events, creating unforgettable group stay experiences. Taylor Hospitality is an Exceptional Company built by Exceptional Team Members. Compensation: $14.00 - 16.00 per hour plus event commissions, Benefits include: Full-time team members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and numerous other employee discount benefits through our HR provider LL Roberts. Role: The FB Supervisor will provide support in front-of-house operations for food and beverage. Responsibilities include ensuring the satisfaction of both guests and team members while effectively managing the operating budget and delivering exceptional service. The Food and Beverage Supervisor is expected to promote innovative ideas to drive business growth, reduce staff turnover, maintain revenue and payroll budgets, and meet productivity goals while consistently delivering excellent service. Duties and Responsibilities: Controls the sales and profitability of the restaurant. Ensures that guests' needs are fulfilled and their dining experience is as pleasurable as possible; responds to guest feedback, including complaints/problems. Establishes and monitors standards for restaurants including but not limited to personnel administration and performance, service to guests, advertising, and publicity. Establishes and maintains effective revenue management techniques to maximize restaurant revenues; reviews and analyzes financial statements. Maintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all staff to ensure the restaurant is performing at established standards. Develops, implements, and monitors restaurant budget; oversees all accounting functions. Monitors the overall condition of the restaurant, public areas, and outside grounds; ensures that deficiencies are rectified. Establishes par levels for supplies and equipment; monitors and maintains proper inventory levels; authorizes purchase orders for supplies and equipment. Possesses and maintains thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass; all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices. Prepares accurate and timely reports as required. Interfaces with the Executive Chef to plan menus and pricing, review daily specials and 86'd items, and develop menu preparation and implementation. Assists staff with job functions as needed to ensure optimum service to all guests. Hires, trains, supervises, motivates, and develops restaurant staff; manages schedules and workflow. Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance. Keeps up to date on the overall activities of the team, identifying problem areas and taking corrective actions. Performs other related duties as assigned by management. Qualifications: High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. Demonstrated proficiency in supervising and motivating subordinates Commitment to excellence and high standards Excellent written and oral communication skills Strong organizational, problem-solving, and analytical skills Ability to manage priorities and workflow Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Excellent customer service skills Proven leadership and business acumen skills, Proven ability to handle multiple projects and meet deadlines Strong interpersonal skills, Good judgment with the ability to make timely and sound decisions Creative, flexible, and innovative team player with passion, enthusiasm, focus, creativity, and a positive outlook. Bilingual skills a plus. Professional appearance and demeanor, Ability to effectively communicate with people at all levels and from various backgrounds. Proficient in Google Applications. Work Environment: Frequently required to stand, walk, sit, talk, hear Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard Frequently required to climb, balance, bend, stoop, kneel or crawl Frequently required to lift/push/carry items up to 50 pounds Frequent evening and weekend work required Frequently exposure to outside weather conditions Frequently exposed to extreme heat or cold (non-weather) Additional Information: Kindly, be aware that the job description provided is a partial account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability. About: Up to Par Management Taylor Hospitality's Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.
Mar 13, 2024
Full time
Taylor Hospitality has recently acquired Hotel Weyanoke and is currently recruiting a Food and Beverage Front-of-House Supervisor. Are you passionate about property food and beverage? Interested in joining a dynamic team at one of Virginia's premier boutique hotels right next to Longwood University's Campus in Farmville, Virginia? Look no further than the Hotel Weyanoke, where the Taylor Hospitality team takes immense pride in delivering unparalleled accommodations and Southern hospitality. Our diverse dining experiences, such as the inviting Tap Root Tavern and the stunning Catbird Rooftop Bar, are designed to satisfy even the most discerning tastes. In addition to extraordinary dining options, we also offer exceptional catering, and unforgettable special events, creating unforgettable group stay experiences. Taylor Hospitality is an Exceptional Company built by Exceptional Team Members. Compensation: $14.00 - 16.00 per hour plus event commissions, Benefits include: Full-time team members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and numerous other employee discount benefits through our HR provider LL Roberts. Role: The FB Supervisor will provide support in front-of-house operations for food and beverage. Responsibilities include ensuring the satisfaction of both guests and team members while effectively managing the operating budget and delivering exceptional service. The Food and Beverage Supervisor is expected to promote innovative ideas to drive business growth, reduce staff turnover, maintain revenue and payroll budgets, and meet productivity goals while consistently delivering excellent service. Duties and Responsibilities: Controls the sales and profitability of the restaurant. Ensures that guests' needs are fulfilled and their dining experience is as pleasurable as possible; responds to guest feedback, including complaints/problems. Establishes and monitors standards for restaurants including but not limited to personnel administration and performance, service to guests, advertising, and publicity. Establishes and maintains effective revenue management techniques to maximize restaurant revenues; reviews and analyzes financial statements. Maintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all staff to ensure the restaurant is performing at established standards. Develops, implements, and monitors restaurant budget; oversees all accounting functions. Monitors the overall condition of the restaurant, public areas, and outside grounds; ensures that deficiencies are rectified. Establishes par levels for supplies and equipment; monitors and maintains proper inventory levels; authorizes purchase orders for supplies and equipment. Possesses and maintains thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass; all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices. Prepares accurate and timely reports as required. Interfaces with the Executive Chef to plan menus and pricing, review daily specials and 86'd items, and develop menu preparation and implementation. Assists staff with job functions as needed to ensure optimum service to all guests. Hires, trains, supervises, motivates, and develops restaurant staff; manages schedules and workflow. Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance. Keeps up to date on the overall activities of the team, identifying problem areas and taking corrective actions. Performs other related duties as assigned by management. Qualifications: High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. Demonstrated proficiency in supervising and motivating subordinates Commitment to excellence and high standards Excellent written and oral communication skills Strong organizational, problem-solving, and analytical skills Ability to manage priorities and workflow Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Excellent customer service skills Proven leadership and business acumen skills, Proven ability to handle multiple projects and meet deadlines Strong interpersonal skills, Good judgment with the ability to make timely and sound decisions Creative, flexible, and innovative team player with passion, enthusiasm, focus, creativity, and a positive outlook. Bilingual skills a plus. Professional appearance and demeanor, Ability to effectively communicate with people at all levels and from various backgrounds. Proficient in Google Applications. Work Environment: Frequently required to stand, walk, sit, talk, hear Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard Frequently required to climb, balance, bend, stoop, kneel or crawl Frequently required to lift/push/carry items up to 50 pounds Frequent evening and weekend work required Frequently exposure to outside weather conditions Frequently exposed to extreme heat or cold (non-weather) Additional Information: Kindly, be aware that the job description provided is a partial account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability. About: Up to Par Management Taylor Hospitality's Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.
Summary : The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience preferred. Essential Duties and Responsibilities: Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Maintain regular attendance in compliance with The Peaks Resort standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with The Peaks Resort standards and regulations to encourage safe and efficient hotel operations. Maintain a warm and friendly demeanor at all times. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Establish and maintain good communications and team work with fellow employees and other departments within the hotel. Greet and welcome all guests approaching the Front Desk in accordance with The Peaks Resort standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Marginal: Maintain a clean work area. Assist guests with safe deposit boxes. Attend meetings/training as required by management. Perform other duties as requested by management. Supervisory Responsibilities: The position has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Language Skills: Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to convey information and ideas clearly Reasoning Ability: Ability to deal with standardized situations with only occasional or no variables Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data, and basic arithmetic functions. Other Qualifications: Must be able to work nights, weekends, holidays and overtime. Must be able to multi task. Must routinely meet deadlines Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to function effectively at elevations of 10,000 feet or higher. Flexible and long hours sometimes required, including holidays and weekends. Medium work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The pay rate for this position is $19.00/hr. FTYR Benefits include Group Health (Medical, Dental, Vision, Life & AD&D), 401(K) Match, Flexible Spending, Paid Time Off, Mix of Vacation Time/Sick Time Benefits include ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts
Mar 11, 2024
Full time
Summary : The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience preferred. Essential Duties and Responsibilities: Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Maintain regular attendance in compliance with The Peaks Resort standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with The Peaks Resort standards and regulations to encourage safe and efficient hotel operations. Maintain a warm and friendly demeanor at all times. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Establish and maintain good communications and team work with fellow employees and other departments within the hotel. Greet and welcome all guests approaching the Front Desk in accordance with The Peaks Resort standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Marginal: Maintain a clean work area. Assist guests with safe deposit boxes. Attend meetings/training as required by management. Perform other duties as requested by management. Supervisory Responsibilities: The position has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Language Skills: Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to convey information and ideas clearly Reasoning Ability: Ability to deal with standardized situations with only occasional or no variables Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data, and basic arithmetic functions. Other Qualifications: Must be able to work nights, weekends, holidays and overtime. Must be able to multi task. Must routinely meet deadlines Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to function effectively at elevations of 10,000 feet or higher. Flexible and long hours sometimes required, including holidays and weekends. Medium work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The pay rate for this position is $19.00/hr. FTYR Benefits include Group Health (Medical, Dental, Vision, Life & AD&D), 401(K) Match, Flexible Spending, Paid Time Off, Mix of Vacation Time/Sick Time Benefits include ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts
Summary : The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience preferred. Essential Duties and Responsibilities: Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Maintain regular attendance in compliance with The Peaks Resort standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with The Peaks Resort standards and regulations to encourage safe and efficient hotel operations. Maintain a warm and friendly demeanor at all times. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Establish and maintain good communications and team work with fellow employees and other departments within the hotel. Greet and welcome all guests approaching the Front Desk in accordance with The Peaks Resort standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Marginal: Maintain a clean work area. Assist guests with safe deposit boxes. Attend meetings/training as required by management. Perform other duties as requested by management. Supervisory Responsibilities: The position has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Language Skills: Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to convey information and ideas clearly Reasoning Ability: Ability to deal with standardized situations with only occasional or no variables Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data, and basic arithmetic functions. Other Qualifications: Must be able to work nights, weekends, holidays and overtime. Must be able to multi task. Must routinely meet deadlines Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to function effectively at elevations of 10,000 feet or higher. Flexible and long hours sometimes required, including holidays and weekends. Medium work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The pay rate for this position is $19.00/hr. FTYR Benefits include Group Health (Medical, Dental, Vision, Life & AD&D), 401(K) Match, Flexible Spending, Paid Time Off, Mix of Vacation Time/Sick Time Benefits include ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts
Mar 09, 2024
Full time
Summary : The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience preferred. Essential Duties and Responsibilities: Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Maintain regular attendance in compliance with The Peaks Resort standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with The Peaks Resort standards and regulations to encourage safe and efficient hotel operations. Maintain a warm and friendly demeanor at all times. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Establish and maintain good communications and team work with fellow employees and other departments within the hotel. Greet and welcome all guests approaching the Front Desk in accordance with The Peaks Resort standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Marginal: Maintain a clean work area. Assist guests with safe deposit boxes. Attend meetings/training as required by management. Perform other duties as requested by management. Supervisory Responsibilities: The position has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Language Skills: Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to convey information and ideas clearly Reasoning Ability: Ability to deal with standardized situations with only occasional or no variables Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data, and basic arithmetic functions. Other Qualifications: Must be able to work nights, weekends, holidays and overtime. Must be able to multi task. Must routinely meet deadlines Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to function effectively at elevations of 10,000 feet or higher. Flexible and long hours sometimes required, including holidays and weekends. Medium work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The pay rate for this position is $19.00/hr. FTYR Benefits include Group Health (Medical, Dental, Vision, Life & AD&D), 401(K) Match, Flexible Spending, Paid Time Off, Mix of Vacation Time/Sick Time Benefits include ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts
JOB SUMMARY: Responsible for the overall operation of the Hotel for Harrah's Atlantic City, including Front Desk, Front Services, Wardrobe and the Spa/Salon.DIRECTLY SUPERVISES:Manager Hotel OperationsManager SpaDual Property Position (CAC/HAC)Atlantic City Operations KEY JOB FUNCTIONS: Assist in developing long-range planning goals, including capital needs for new technology, staffing needs and products and services that will enhance the revenue growth of the operation Assist in the creation and execution of the budget; develop and implement cost control procedures Structures hotel operation objectives toward the attainment of established financial goals and service goals Establish standards of performance for departmental managers and supervisors Successfully manages and motivates teams and resources within the areas of responsibility Ensures compliance with company policies and procedures Ensure coordination of Hotel Operations with other departments for the highest degree of customer satisfaction and efficient operation Maintain up to date knowledge of industry trends and make recommendations for implementation Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. EDUCATION and/or EXPERIENCE: Bachelor's degree or equivalent experience in Hotel Operations. Diverse business experience with significant administrative responsibilities in a major corporation with multiple units. Minimum five years hotel leadership experience. Minimum three years resort hotel experience. QUALIFICATIONS: Thorough understanding of profit and loss statements and budgetary procedures Must possess a polished set of communication skills, demonstrated leadership ability and organizational skills Must be flexible to the demands of the changing needs of the business and be available to work the hours required of the position Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changesDisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 28, 2024
Full time
JOB SUMMARY: Responsible for the overall operation of the Hotel for Harrah's Atlantic City, including Front Desk, Front Services, Wardrobe and the Spa/Salon.DIRECTLY SUPERVISES:Manager Hotel OperationsManager SpaDual Property Position (CAC/HAC)Atlantic City Operations KEY JOB FUNCTIONS: Assist in developing long-range planning goals, including capital needs for new technology, staffing needs and products and services that will enhance the revenue growth of the operation Assist in the creation and execution of the budget; develop and implement cost control procedures Structures hotel operation objectives toward the attainment of established financial goals and service goals Establish standards of performance for departmental managers and supervisors Successfully manages and motivates teams and resources within the areas of responsibility Ensures compliance with company policies and procedures Ensure coordination of Hotel Operations with other departments for the highest degree of customer satisfaction and efficient operation Maintain up to date knowledge of industry trends and make recommendations for implementation Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. EDUCATION and/or EXPERIENCE: Bachelor's degree or equivalent experience in Hotel Operations. Diverse business experience with significant administrative responsibilities in a major corporation with multiple units. Minimum five years hotel leadership experience. Minimum three years resort hotel experience. QUALIFICATIONS: Thorough understanding of profit and loss statements and budgetary procedures Must possess a polished set of communication skills, demonstrated leadership ability and organizational skills Must be flexible to the demands of the changing needs of the business and be available to work the hours required of the position Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changesDisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Lead Culinary Adventures in Bar Harbor: Join Us as a Food and Beverage Swing Supervisor! Ready to embrace a dynamic role covering multiple dining venues in the heart of Bar Harbor? We're seeking a versatile and organized individual to oversee operations at our various dining locations on respective managers' days off. Your leadership will be instrumental in ensuring a seamless and exceptional dining experience for our guests. As a F&B Swing Supervisor, you will help manage day-to-day operations at our dining venues, providing leadership in the absence of individual managers. Coordinate with respective managers and staff, ensuring smooth transitions and maintaining high service standards. Contribute to creating a positive and memorable guest experience across all dining establishments. We are a family-oriented dining establishment, committed to providing an array of culinary experiences in the heart of Bar Harbor. Recognized for our dedication to hospitality, we prioritize creating an inclusive workplace where your leadership skills can thrive. What We Offer: Diverse Culinary Settings: Oversee operations in a range of dining venues, contributing to the vibrancy of Bar Harbor's culinary scene. Collaborative Team: Join a dining team that values versatility, teamwork, and ensures your success in this pivotal role. Opportunities for Growth: Explore avenues for professional development within our expanding dining family. You will be working your magic on a full-time seasonal basis from early May to October. This is a full-time position that requires weekends, nights, and holidays. What you may not know is that we also have amazing benefits and perks: Start earning PPL (Paid Personal Leave), An employee will earn 1 hour of paid personal leave for every 40 hours worked during the calendar year. Teladoc Virtual Care - Talk to a doctor, therapist, or medical expert anywhere you are by phone or video. For only a $25 monthly charge you would have virtual access to care for a wide range or medical conditions and mental health issues. There is a $0 copay and spouse/dependent(s) are eligible to use the service for free. Dental Insurance - Our dental plan is amazing. It is a gem. You get up to 4 cleanings a year and so much more. We pay 80% of the cost. End of Season Bonus. Heating savings program in partnership with Irving and Dead River - save on heating oil and propane. Core Values Program - earn points for branded swag! Referral Bonus - up to $1,000 per new full-time employee you refer. Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services. Employee Recognition Programs. Employee Assistance Program (EAP) - Experienced counseling, free & anonymous. Employee Relief Fund - Financial support for unexpected situations. Mostly funded by our awesome teammates! Annual Flu Shot Clinic. Witham Family Hotels Gala - an annual event that recognizes YOU! Here are some more details: Responsibilities: Helps manage Food & Beverage on day-to-day operations. Preserve excellent levels of internal and external customer service. Identify customers' needs and respond proactively to all their concerns. Comply with all health and safety regulations. You must possess interpersonal, decision-making, leadership, communication, problem-solving, and customer service skills. Performs additional duties as assigned. Skills Required: Completion of secondary school should be required Diploma or degree in business management or tourism related field would be an asset Leadership skills Flexibility Adaptability Inventory management Conflict resolution Ability to work under pressure Ability to multi-task Good organizational skills Wage: Starting at $22 an hour. Experience / Education: Prior customer service experience is preferred. High School diploma and/or equivalent work experience Performance Measurement: 90 day performance review, annual performance review, attendance, productivity, feedback from others Physical Demands: Work is performed in a hotel/office environment. Requires flexible working hours including nights and weekends; Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Potentially requires extended periods of walking or standing. There is also the potential for kneeling and lifting of objects up to 40lbs. If you have a passion for culinary leadership, enjoy managing diverse dining environments, and have the desire to be a key player in our diverse food and beverage offerings, we invite you to join us in Bar Harbor! Apply Now and help Lead Culinary Adventures in Bar Harbor, Maine!
Mar 27, 2024
Full time
Lead Culinary Adventures in Bar Harbor: Join Us as a Food and Beverage Swing Supervisor! Ready to embrace a dynamic role covering multiple dining venues in the heart of Bar Harbor? We're seeking a versatile and organized individual to oversee operations at our various dining locations on respective managers' days off. Your leadership will be instrumental in ensuring a seamless and exceptional dining experience for our guests. As a F&B Swing Supervisor, you will help manage day-to-day operations at our dining venues, providing leadership in the absence of individual managers. Coordinate with respective managers and staff, ensuring smooth transitions and maintaining high service standards. Contribute to creating a positive and memorable guest experience across all dining establishments. We are a family-oriented dining establishment, committed to providing an array of culinary experiences in the heart of Bar Harbor. Recognized for our dedication to hospitality, we prioritize creating an inclusive workplace where your leadership skills can thrive. What We Offer: Diverse Culinary Settings: Oversee operations in a range of dining venues, contributing to the vibrancy of Bar Harbor's culinary scene. Collaborative Team: Join a dining team that values versatility, teamwork, and ensures your success in this pivotal role. Opportunities for Growth: Explore avenues for professional development within our expanding dining family. You will be working your magic on a full-time seasonal basis from early May to October. This is a full-time position that requires weekends, nights, and holidays. What you may not know is that we also have amazing benefits and perks: Start earning PPL (Paid Personal Leave), An employee will earn 1 hour of paid personal leave for every 40 hours worked during the calendar year. Teladoc Virtual Care - Talk to a doctor, therapist, or medical expert anywhere you are by phone or video. For only a $25 monthly charge you would have virtual access to care for a wide range or medical conditions and mental health issues. There is a $0 copay and spouse/dependent(s) are eligible to use the service for free. Dental Insurance - Our dental plan is amazing. It is a gem. You get up to 4 cleanings a year and so much more. We pay 80% of the cost. End of Season Bonus. Heating savings program in partnership with Irving and Dead River - save on heating oil and propane. Core Values Program - earn points for branded swag! Referral Bonus - up to $1,000 per new full-time employee you refer. Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services. Employee Recognition Programs. Employee Assistance Program (EAP) - Experienced counseling, free & anonymous. Employee Relief Fund - Financial support for unexpected situations. Mostly funded by our awesome teammates! Annual Flu Shot Clinic. Witham Family Hotels Gala - an annual event that recognizes YOU! Here are some more details: Responsibilities: Helps manage Food & Beverage on day-to-day operations. Preserve excellent levels of internal and external customer service. Identify customers' needs and respond proactively to all their concerns. Comply with all health and safety regulations. You must possess interpersonal, decision-making, leadership, communication, problem-solving, and customer service skills. Performs additional duties as assigned. Skills Required: Completion of secondary school should be required Diploma or degree in business management or tourism related field would be an asset Leadership skills Flexibility Adaptability Inventory management Conflict resolution Ability to work under pressure Ability to multi-task Good organizational skills Wage: Starting at $22 an hour. Experience / Education: Prior customer service experience is preferred. High School diploma and/or equivalent work experience Performance Measurement: 90 day performance review, annual performance review, attendance, productivity, feedback from others Physical Demands: Work is performed in a hotel/office environment. Requires flexible working hours including nights and weekends; Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Potentially requires extended periods of walking or standing. There is also the potential for kneeling and lifting of objects up to 40lbs. If you have a passion for culinary leadership, enjoy managing diverse dining environments, and have the desire to be a key player in our diverse food and beverage offerings, we invite you to join us in Bar Harbor! Apply Now and help Lead Culinary Adventures in Bar Harbor, Maine!
Food & Beverage Supervisor Job Details Level Experienced Job Location Hotel Blackhawk - Davenport, IA Position Type Full Time Job Shift Any ESSENTIAL DUTIES AND RESPONSIBILITIES Come and be a part of history! Hotel Blackhawk; a hotel with a century of elegance, located in downtown Davenport, Iowa, is looking for a Food & Beverage Supervisor to lead at Bix Bistro, Rise coffeeshop and our bowling lounge. Join a team that knows how to have fun while working hard! A team that shares passion, perseverance and humility. Guest Services: 60% Interacts with guests to obtain feedback on product quality and service levels Responds to and handles guest problems and complaints Observes service behaviors of employees and provides feedback to individuals and managers Assist with service during heavy meal times Managerial Tasks: 20% Provides direction for all day-to-day operations Assist with recruitment, hiring, and training of all F&B staff Impose disciplinary action when necessary Conducts annual performance reviews for all F&B hourly staff Administrative Tasks: 20% Keep a clean work area according to health and kitchen standards Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Ensures property policies are administered fairly and consistently Manage inventory of all front of the house kitchen items, BDT, and Banquets Assist with the creation and implementation of new menu items Maintain a low labor cost Assist with scheduling all Bix, BDT, and Banquet employees based on occupancy, events, and employee status Attend all BEO, F&B, Culinary, and staff meetings Ensures compliance with tip distribution, safe service of alcohol, food handling, and sanitation standards This full time positions comes with a full benefit package after 90 days to include optional health benefits, supplemental insurances, company paid $50,000 life insurance, holiday pay, accrued PTO, travel discounts, meal discounts and more. Qualifications QUALIFICATIONS/SKILLS: each essential duty satisfactorily. skill, and/or ability required. To perform this job successfully, an individual must be able to perform The requirements listed below are representative of the knowledge, High School Diploma or Equivalent Ability to read and write in English Ability to read and comprehend instructions, short correspondence, and memos Ability to write correspondence Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees May be required to compute basic arithmetic Availability on weekends and holidays Must be able to pass a background check DESIRED QUALIFICATIONS: Associates Degree in Hospitality or related field with two years ofexperience in a Food & Beverage role. PHYSICAL DEMANDS: While performing the duties of this job, the person must be able tofrequently move about inside the kitchen and dining areas. WORK SCHEDULE: Work a full time varied schedule including days, nights, weekdays, andweekends as assigned by the Food & Beverage Manager/ Director.
Mar 27, 2024
Full time
Food & Beverage Supervisor Job Details Level Experienced Job Location Hotel Blackhawk - Davenport, IA Position Type Full Time Job Shift Any ESSENTIAL DUTIES AND RESPONSIBILITIES Come and be a part of history! Hotel Blackhawk; a hotel with a century of elegance, located in downtown Davenport, Iowa, is looking for a Food & Beverage Supervisor to lead at Bix Bistro, Rise coffeeshop and our bowling lounge. Join a team that knows how to have fun while working hard! A team that shares passion, perseverance and humility. Guest Services: 60% Interacts with guests to obtain feedback on product quality and service levels Responds to and handles guest problems and complaints Observes service behaviors of employees and provides feedback to individuals and managers Assist with service during heavy meal times Managerial Tasks: 20% Provides direction for all day-to-day operations Assist with recruitment, hiring, and training of all F&B staff Impose disciplinary action when necessary Conducts annual performance reviews for all F&B hourly staff Administrative Tasks: 20% Keep a clean work area according to health and kitchen standards Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Ensures property policies are administered fairly and consistently Manage inventory of all front of the house kitchen items, BDT, and Banquets Assist with the creation and implementation of new menu items Maintain a low labor cost Assist with scheduling all Bix, BDT, and Banquet employees based on occupancy, events, and employee status Attend all BEO, F&B, Culinary, and staff meetings Ensures compliance with tip distribution, safe service of alcohol, food handling, and sanitation standards This full time positions comes with a full benefit package after 90 days to include optional health benefits, supplemental insurances, company paid $50,000 life insurance, holiday pay, accrued PTO, travel discounts, meal discounts and more. Qualifications QUALIFICATIONS/SKILLS: each essential duty satisfactorily. skill, and/or ability required. To perform this job successfully, an individual must be able to perform The requirements listed below are representative of the knowledge, High School Diploma or Equivalent Ability to read and write in English Ability to read and comprehend instructions, short correspondence, and memos Ability to write correspondence Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees May be required to compute basic arithmetic Availability on weekends and holidays Must be able to pass a background check DESIRED QUALIFICATIONS: Associates Degree in Hospitality or related field with two years ofexperience in a Food & Beverage role. PHYSICAL DEMANDS: While performing the duties of this job, the person must be able tofrequently move about inside the kitchen and dining areas. WORK SCHEDULE: Work a full time varied schedule including days, nights, weekdays, andweekends as assigned by the Food & Beverage Manager/ Director.
Overview Starting wage is $13.50 per hour. The Housekeeper is responsible for maintaining cleanliness of the Motel at a level consistent with Bosselman standards. Bosselman has many benefits to offer you that you will not find anywhere else like: Paid vacation 401K and matching contributions Health, dental and vision insurance Short and long term disability insurance Life insurance A clearly defined path for growth On-demand pay with PayActiv (access to earned but not yet paid wages) And much more! Bosselman offers on-demand pay (access to earned but not yet paid wages) through: Responsibilities Ensure uniform and personal appearance is clean, professional and falls within brand standards as well as the Bosselman handbook. Ensure the cleanliness, organization, and overall appearance of the Hotel meets company and franchise standards. Perform daily cleaning as detailed in brand training. Perform detail cleaning. (e.g. carpet shampooing, floor steaming, flipping mattresses, HVAC vent/PTAC detailing, detailing light fixtures, scrubbing walls and baseboards, filling drywall holes and filling furniture chips, changing fire alarm and carbon monoxide batteries, any other additional duties assigned by the Head Housekeeper/AGM/GM). Bring laundry down for the front desk to process. Perform light maintenance or leave detailed maintenance notes if the property has maintenance personnel on staff. (change light bulbs, etc.) Let your Supervisor or Manager know of any in room or property damages caused by guests as soon as you notice them (destroyed linens, evidence of smoking or drugs, holes in walls, stolen TV). Practice all company safety procedures to ensure a safe environment for employees and customers. Keep all cleaning supplies stocked, labeled, and properly stored. Complete in a timely manner any extra duties assigned by the manager. Complete all brand standard training. Complete all Bosselman LMS training. Provide friendly and competent customer service with a smile. Report for work in a timely manner when scheduled with regular and consistent attendance. Additional Job Duties: Assisting in other duties, as assigned in a timely manner. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications Education and/or Experience (include certs or licenses needed): Motel/hotel, retail, custodial or guest service experience preferred. Minimum Qualifications: Must be able to work well with others and independently. Must have a basic knowledge of cleaning and forms of bacterial and viral transmission. Must have reliable transportation and phone or a number to be reached at. Must be available to work holidays, weekends, or any time needed. Must be able to communicate in English. - IF APPLICABLE Able and willing to deliver friendly, courteous, and prompt customer service. Able and willing to work cooperatively with other team members. Physical Requirements: The physical demands described here are representative of those that must be met by the Housekeeper to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company. The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
Mar 26, 2024
Full time
Overview Starting wage is $13.50 per hour. The Housekeeper is responsible for maintaining cleanliness of the Motel at a level consistent with Bosselman standards. Bosselman has many benefits to offer you that you will not find anywhere else like: Paid vacation 401K and matching contributions Health, dental and vision insurance Short and long term disability insurance Life insurance A clearly defined path for growth On-demand pay with PayActiv (access to earned but not yet paid wages) And much more! Bosselman offers on-demand pay (access to earned but not yet paid wages) through: Responsibilities Ensure uniform and personal appearance is clean, professional and falls within brand standards as well as the Bosselman handbook. Ensure the cleanliness, organization, and overall appearance of the Hotel meets company and franchise standards. Perform daily cleaning as detailed in brand training. Perform detail cleaning. (e.g. carpet shampooing, floor steaming, flipping mattresses, HVAC vent/PTAC detailing, detailing light fixtures, scrubbing walls and baseboards, filling drywall holes and filling furniture chips, changing fire alarm and carbon monoxide batteries, any other additional duties assigned by the Head Housekeeper/AGM/GM). Bring laundry down for the front desk to process. Perform light maintenance or leave detailed maintenance notes if the property has maintenance personnel on staff. (change light bulbs, etc.) Let your Supervisor or Manager know of any in room or property damages caused by guests as soon as you notice them (destroyed linens, evidence of smoking or drugs, holes in walls, stolen TV). Practice all company safety procedures to ensure a safe environment for employees and customers. Keep all cleaning supplies stocked, labeled, and properly stored. Complete in a timely manner any extra duties assigned by the manager. Complete all brand standard training. Complete all Bosselman LMS training. Provide friendly and competent customer service with a smile. Report for work in a timely manner when scheduled with regular and consistent attendance. Additional Job Duties: Assisting in other duties, as assigned in a timely manner. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications Education and/or Experience (include certs or licenses needed): Motel/hotel, retail, custodial or guest service experience preferred. Minimum Qualifications: Must be able to work well with others and independently. Must have a basic knowledge of cleaning and forms of bacterial and viral transmission. Must have reliable transportation and phone or a number to be reached at. Must be available to work holidays, weekends, or any time needed. Must be able to communicate in English. - IF APPLICABLE Able and willing to deliver friendly, courteous, and prompt customer service. Able and willing to work cooperatively with other team members. Physical Requirements: The physical demands described here are representative of those that must be met by the Housekeeper to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company. The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
JOB SUMMARY:Position is responsible for supervising the daily operation of the Front Office area. The main areas of supervision include: Front Desk and VIP Services. Recommends and implements services and procedural changes. Monitors and controls expenses within approved budget constraints.ESSENTIAL JOB FUNCTIONS: Supervise the Front Desk and VIP employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline and termination as appropriate. Develop Standard Operating Procedures which govern the daily operations of the guest service area. Supervise for compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests. Coordinate and supervise the activities and foster good relations with event coordinators, meeting planners, on-site contacts, travel organizations, limo services, etc., to provide the maximum level of quality service. Assist the Sales and Marketing Departments in attracting and retaining customers by providing customers top quality customer service. Provide information and assist employees in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. Monitor the Department budget to minimize expenses. Implement emergency training procedures to ensure appropriate protection of the hotel guests, staff and company assets. Maintain a knowledge of emergency procedures including guest related responsibilities and evacuation procedures. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Perform other tasks as assigned by the Hotel Operations Manager.EDUCATION AND EXPERIENCE: One to two years of post high school education. One to two full years of employment in a related position within this company or other hotel organization(s).OTHER MINIMUM QUALIFICATIONS: Requires thorough knowledge of guest services and the hotel services, policies, procedures and operations, Front Desk and Casino/VIP Operations. General knowledge of other hotel departments. Supervisory/management skills. Requires the ability to compile facts and figures. Ability to make occasional decisions guided by established policies and procedures. Oral and written communication skills. Ability to develop and enforce Standard Operating Procedures.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to stand or walk for an extended for the entire shift. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing second hand smoke. Ability to maintain regular, predictable attendance according to schedule Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member and guest problems, in a timely manner. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. Must be able to work independently. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Mar 25, 2024
Full time
JOB SUMMARY:Position is responsible for supervising the daily operation of the Front Office area. The main areas of supervision include: Front Desk and VIP Services. Recommends and implements services and procedural changes. Monitors and controls expenses within approved budget constraints.ESSENTIAL JOB FUNCTIONS: Supervise the Front Desk and VIP employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline and termination as appropriate. Develop Standard Operating Procedures which govern the daily operations of the guest service area. Supervise for compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests. Coordinate and supervise the activities and foster good relations with event coordinators, meeting planners, on-site contacts, travel organizations, limo services, etc., to provide the maximum level of quality service. Assist the Sales and Marketing Departments in attracting and retaining customers by providing customers top quality customer service. Provide information and assist employees in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. Monitor the Department budget to minimize expenses. Implement emergency training procedures to ensure appropriate protection of the hotel guests, staff and company assets. Maintain a knowledge of emergency procedures including guest related responsibilities and evacuation procedures. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Perform other tasks as assigned by the Hotel Operations Manager.EDUCATION AND EXPERIENCE: One to two years of post high school education. One to two full years of employment in a related position within this company or other hotel organization(s).OTHER MINIMUM QUALIFICATIONS: Requires thorough knowledge of guest services and the hotel services, policies, procedures and operations, Front Desk and Casino/VIP Operations. General knowledge of other hotel departments. Supervisory/management skills. Requires the ability to compile facts and figures. Ability to make occasional decisions guided by established policies and procedures. Oral and written communication skills. Ability to develop and enforce Standard Operating Procedures.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to stand or walk for an extended for the entire shift. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing second hand smoke. Ability to maintain regular, predictable attendance according to schedule Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member and guest problems, in a timely manner. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. Must be able to work independently. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Location: Fairfield Inn and Springhill Suites - Moab Hiring Bonus About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors. Life as a Room Attendant: Cleans and services assigned guest rooms and bathrooms in a timely and organized manner according to procedures and standards Changes sheets, makes beds and vacuum in both stay over and check out guest rooms Dusts entire guest room including tables, night stands, dressers, light fixtures, televisions, air condition units, and window ledges in all rooms Notifies guest services (front desk) when service is complete so rooms may be sold Reports any room unable to be serviced within appropriate time standards to supervisor and needed repairs of unsafe conditions to the supervisor Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen Follows procedures for team cleaning and self-inspecting program What we're looking for: Basic reading, writing and math skills are No experience necessary. Friendly and accommodating towards guests Organizational skills and attention to detail Flexible worker What to expect in your first few months: You will begin by getting familiar with the property, guest rooms, and housekeeping equipment and supplies. From there, you will focus on maintaining the standards of cleanliness of all the hotel guest rooms and/or other assigned areas. As your work progresses, you will have an important role of ensuring guest satisfaction through hotel sanitation and appearance! The perks working for us: People-first culture Travel discounts at hotel partners and franchises Paid time off Participation in our Wellness program Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits Hiring Bonus of $200, 90 day Bonus of $250 End of Season Bonus Housing may be available How to apply: Join us! Submit your application online!
Mar 25, 2024
Full time
Location: Fairfield Inn and Springhill Suites - Moab Hiring Bonus About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors. Life as a Room Attendant: Cleans and services assigned guest rooms and bathrooms in a timely and organized manner according to procedures and standards Changes sheets, makes beds and vacuum in both stay over and check out guest rooms Dusts entire guest room including tables, night stands, dressers, light fixtures, televisions, air condition units, and window ledges in all rooms Notifies guest services (front desk) when service is complete so rooms may be sold Reports any room unable to be serviced within appropriate time standards to supervisor and needed repairs of unsafe conditions to the supervisor Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen Follows procedures for team cleaning and self-inspecting program What we're looking for: Basic reading, writing and math skills are No experience necessary. Friendly and accommodating towards guests Organizational skills and attention to detail Flexible worker What to expect in your first few months: You will begin by getting familiar with the property, guest rooms, and housekeeping equipment and supplies. From there, you will focus on maintaining the standards of cleanliness of all the hotel guest rooms and/or other assigned areas. As your work progresses, you will have an important role of ensuring guest satisfaction through hotel sanitation and appearance! The perks working for us: People-first culture Travel discounts at hotel partners and franchises Paid time off Participation in our Wellness program Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits Hiring Bonus of $200, 90 day Bonus of $250 End of Season Bonus Housing may be available How to apply: Join us! Submit your application online!
Company Description Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city's beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort. When you're ready to explore the area, it's less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya. At Novotel Miami Brickell, the best of the city is at your doorstep. Job Description Purpose: Assist Front of the House Overnight Manager with the front desk overnight Operations. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management. Essential Elements: Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available. Posts and audits banquet checks in order of the banquet summary sheet. Reconciles all Food and Beverage outlet postings. Verifies front desk cashier work is balanced. Performs an accurate bucket check of all in-house registration cards. Ensures all guest accounts are accurately posted with room and tax. Ensures the completion of all night audit functions. Distributes all close day reports and morning reports to the appropriate departments. Transmits accurate data to Management. Prepares and distributes the Daily Report (Daily Business Summary DBS). PHYSICAL ABILITIES Exert physical effort in transporting 25 pounds to guests or other hotel areas. Endure various physical movements throughout the work areas. Remain in stationary position for several minutes/hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding. SECONDARY JOB FUNCTIONS Assist PBX with switchboard duties. Assist with Reservations calls. Provide Concierge service. Assist in other Front Desk areas as assigned. Ensure guests are been advise of loyalty program. Provide guest room tours. Legibly document maintenance needs on work orders and submit to Manager. Answers In-Room Dining guest calls and takes order as needed. High school graduate or equivalent vocational training certificate. Compute basic arithmetic. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to: Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgement. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Ability to input and access information in the property management system/computers/point of sales system. Excellent phone & verbal communication skills. Flexible schedule. Desirables Excellent phone & verbal communication skills. Previous front desk hotel experience, night auditor, and cashier. Flexible schedule. Works overnight. May be required to perform housekeeping, engineering and security duties as needed. Fluency in a foreign language (Spanish) Ability to suggestively up sell. Certification in CPR. Previous guest relations training. Hotel Specific Essential Functions: Responsible for the Local Market stock and inventories Tools and Equipment: Use of Opera (PMS) housekeeping programs Use of telephone system Use of department paging/radio communication system Use of copy machine and other various cleaning equipment's (vacuum cleaners, etc.) Fire panel PBX equipment Assorted F&B equipment Working environment: Sitting, walking, standing, bending, writing, typing, filing Occasional lifting up to 25 lbs. Pushing of supply carts Interior of hotel, in normal office conditions. Additional Information All your information will be kept confidential according to EEO guidelines.
Mar 23, 2024
Full time
Company Description Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city's beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort. When you're ready to explore the area, it's less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya. At Novotel Miami Brickell, the best of the city is at your doorstep. Job Description Purpose: Assist Front of the House Overnight Manager with the front desk overnight Operations. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management. Essential Elements: Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available. Posts and audits banquet checks in order of the banquet summary sheet. Reconciles all Food and Beverage outlet postings. Verifies front desk cashier work is balanced. Performs an accurate bucket check of all in-house registration cards. Ensures all guest accounts are accurately posted with room and tax. Ensures the completion of all night audit functions. Distributes all close day reports and morning reports to the appropriate departments. Transmits accurate data to Management. Prepares and distributes the Daily Report (Daily Business Summary DBS). PHYSICAL ABILITIES Exert physical effort in transporting 25 pounds to guests or other hotel areas. Endure various physical movements throughout the work areas. Remain in stationary position for several minutes/hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding. SECONDARY JOB FUNCTIONS Assist PBX with switchboard duties. Assist with Reservations calls. Provide Concierge service. Assist in other Front Desk areas as assigned. Ensure guests are been advise of loyalty program. Provide guest room tours. Legibly document maintenance needs on work orders and submit to Manager. Answers In-Room Dining guest calls and takes order as needed. High school graduate or equivalent vocational training certificate. Compute basic arithmetic. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to: Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgement. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Ability to input and access information in the property management system/computers/point of sales system. Excellent phone & verbal communication skills. Flexible schedule. Desirables Excellent phone & verbal communication skills. Previous front desk hotel experience, night auditor, and cashier. Flexible schedule. Works overnight. May be required to perform housekeeping, engineering and security duties as needed. Fluency in a foreign language (Spanish) Ability to suggestively up sell. Certification in CPR. Previous guest relations training. Hotel Specific Essential Functions: Responsible for the Local Market stock and inventories Tools and Equipment: Use of Opera (PMS) housekeeping programs Use of telephone system Use of department paging/radio communication system Use of copy machine and other various cleaning equipment's (vacuum cleaners, etc.) Fire panel PBX equipment Assorted F&B equipment Working environment: Sitting, walking, standing, bending, writing, typing, filing Occasional lifting up to 25 lbs. Pushing of supply carts Interior of hotel, in normal office conditions. Additional Information All your information will be kept confidential according to EEO guidelines.
Job Description Press space or enter keys to toggle section visibility We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. The Carlyle, A Rosewood Hotel is looking for a highly motivated Night Audit Supervisor. The ideal candidate will be responsible for greeting and checking-in/checking-out hotel guests courteously and efficiently, process all payments according to established hotel requirements, make recommendations, advise, and sell rooms and related services, provide information to any guest or visitor inquiry and bid farewell to guests. This role will act as support Night Manager and the Associates, and act as the Night Manager during their absence. Essential Duties and Responsibilities Supervises Front Services and Night Audit day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily In the absence of the Overnight Manager, act as the Manager on Duty for the shift , overseeing all aspects of the hotel, including but not limited to Front Services, Housekeeping and Stewarding. Develops specific goals for the betterment of the department and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts with guests and patrons. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments, and location All room rates, special packages, and promotions Daily house counts and expected arrivals/departures/ VIPs. Room availability status for any given day. Scheduled in-house group activities, locations, and times. All hotel and departmental policies and procedures. Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Act at all times in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Respond in courteous, professional, and rapid manner to resolve all guest and associate concerns Models the company's culture, vision, mission, and core values at all times Comply with quality assurance expectations and standards as directed by management (Forbes and LQA). Maintain confidentiality of guest information and pertinent hotel data. All other duties as required. Required Skills Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment. Team player with strong interpersonal skills, capable of engaging emotionally with guests and colleagues. Comply with quality assurance expectations and standards as directed by management (Forbes, LQA and Rosewood Brand Standards). Must be able to perform job functions with attention to detail, speed and accuracy Be a clear thinker, remaining calm and resolving problems using good judgement Follow directions thoroughly Understand a guest's service needs Work cohesively with co-workers as part of a team Work with minimal supervision Maintain confidentiality of guest information and pertinent hotel data Prior heavy exposure to Front Desk position Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up;be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly;understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data Ability to be resourceful, creative and maintain flexibility Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet,inches, cups, pounds and ounces Required to speak, read and write English, with fluency in other languages preferred Must be able to exert physical eff ort in transporting 15 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding Qualifications Bachelor's degree or equivalent work experience. Strong command of both spoken and written English with fluency in other languages preferred. Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team. Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment. Minimum 1 year experience in a similar capacity for a luxury or ultra-luxury property. Compensation: $32-$36 per hour About Us Press space or enter keys to toggle section visibility Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the "home away from home" for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world's leading publications, travel magazines and consumer organizations.
Mar 22, 2024
Full time
Job Description Press space or enter keys to toggle section visibility We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. The Carlyle, A Rosewood Hotel is looking for a highly motivated Night Audit Supervisor. The ideal candidate will be responsible for greeting and checking-in/checking-out hotel guests courteously and efficiently, process all payments according to established hotel requirements, make recommendations, advise, and sell rooms and related services, provide information to any guest or visitor inquiry and bid farewell to guests. This role will act as support Night Manager and the Associates, and act as the Night Manager during their absence. Essential Duties and Responsibilities Supervises Front Services and Night Audit day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily In the absence of the Overnight Manager, act as the Manager on Duty for the shift , overseeing all aspects of the hotel, including but not limited to Front Services, Housekeeping and Stewarding. Develops specific goals for the betterment of the department and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts with guests and patrons. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments, and location All room rates, special packages, and promotions Daily house counts and expected arrivals/departures/ VIPs. Room availability status for any given day. Scheduled in-house group activities, locations, and times. All hotel and departmental policies and procedures. Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Act at all times in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Respond in courteous, professional, and rapid manner to resolve all guest and associate concerns Models the company's culture, vision, mission, and core values at all times Comply with quality assurance expectations and standards as directed by management (Forbes and LQA). Maintain confidentiality of guest information and pertinent hotel data. All other duties as required. Required Skills Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment. Team player with strong interpersonal skills, capable of engaging emotionally with guests and colleagues. Comply with quality assurance expectations and standards as directed by management (Forbes, LQA and Rosewood Brand Standards). Must be able to perform job functions with attention to detail, speed and accuracy Be a clear thinker, remaining calm and resolving problems using good judgement Follow directions thoroughly Understand a guest's service needs Work cohesively with co-workers as part of a team Work with minimal supervision Maintain confidentiality of guest information and pertinent hotel data Prior heavy exposure to Front Desk position Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up;be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly;understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data Ability to be resourceful, creative and maintain flexibility Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet,inches, cups, pounds and ounces Required to speak, read and write English, with fluency in other languages preferred Must be able to exert physical eff ort in transporting 15 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding Qualifications Bachelor's degree or equivalent work experience. Strong command of both spoken and written English with fluency in other languages preferred. Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team. Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment. Minimum 1 year experience in a similar capacity for a luxury or ultra-luxury property. Compensation: $32-$36 per hour About Us Press space or enter keys to toggle section visibility Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the "home away from home" for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world's leading publications, travel magazines and consumer organizations.
Set in the luxurious Adirondack-style Main Lodge of The Chatwal Lodge, Catskills, our Food & Beverage Supervisor is responsible for partnering with our Food & Beverage Manager to create a luxury guest experience. As a boutique, luxury property with 14 keys, the Food & Beverage team at The Chatwal Lodge is a tight-knit and dynamic group and utilizes team-style service each day. Candidates will be expected to participate in all areas of Food & Beverage. The Food and Beverage Supervisor is primarily responsible for supervision of all areas of Food & Beverage and this person acts as the Manager on Duty when the F&B Manager and Assistant Manager are absent. Duties will include engaging with guests, training & coaching colleagues, scheduling, and completing payroll. The F&B Supervisor will also assist the servers if necessary in taking orders, running food, clearing/cleaning tables, and greeting/seating guests. Additional duties in Purchasing including filling the beverage requisition will be required. This candidate must have exceptional communication skills as well as superior guest service abilities. This is a fast paced position with constant customer interaction. Prior serving experience preferred. This is a full-time position and full availability is required. Pay Range: $25.00- $28.00 per hour; this is a non- tipped role with an all-inclusive resort. Centrally Located to the following areas: Orange County, NY is located 40 minutes away. Pike County, PA is located 40 minutes away. Wayne, PA is located 40 minutes away. Beach Lake, PA is located 25 minutes away. Monticello, NY 15-20 minutes away. Benefits: As a full-time colleague, Hyatt offers a competitive benefits package inclusive of medical, dental, vision, disability, 401k and life insurance. As a Hyatt colleague you will enjoy travel perks with our organization such as discounted employee rooms and comp nights at participating hotels. Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Mar 21, 2024
Full time
Set in the luxurious Adirondack-style Main Lodge of The Chatwal Lodge, Catskills, our Food & Beverage Supervisor is responsible for partnering with our Food & Beverage Manager to create a luxury guest experience. As a boutique, luxury property with 14 keys, the Food & Beverage team at The Chatwal Lodge is a tight-knit and dynamic group and utilizes team-style service each day. Candidates will be expected to participate in all areas of Food & Beverage. The Food and Beverage Supervisor is primarily responsible for supervision of all areas of Food & Beverage and this person acts as the Manager on Duty when the F&B Manager and Assistant Manager are absent. Duties will include engaging with guests, training & coaching colleagues, scheduling, and completing payroll. The F&B Supervisor will also assist the servers if necessary in taking orders, running food, clearing/cleaning tables, and greeting/seating guests. Additional duties in Purchasing including filling the beverage requisition will be required. This candidate must have exceptional communication skills as well as superior guest service abilities. This is a fast paced position with constant customer interaction. Prior serving experience preferred. This is a full-time position and full availability is required. Pay Range: $25.00- $28.00 per hour; this is a non- tipped role with an all-inclusive resort. Centrally Located to the following areas: Orange County, NY is located 40 minutes away. Pike County, PA is located 40 minutes away. Wayne, PA is located 40 minutes away. Beach Lake, PA is located 25 minutes away. Monticello, NY 15-20 minutes away. Benefits: As a full-time colleague, Hyatt offers a competitive benefits package inclusive of medical, dental, vision, disability, 401k and life insurance. As a Hyatt colleague you will enjoy travel perks with our organization such as discounted employee rooms and comp nights at participating hotels. Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Description Responsible for: Comoncy Esplanade Our Mission To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh. What Makes Us Unique You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do. We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us. Our Concept Comoncy opened its doors in 2014 with a clear mission in mind: to provide fast-casual breakfast, brunch and lunch with ingredients sourced locally, sustainably, and organically. We offer artisanal quality roasted beans that are grown ethically and support local coffee farmers. As a third wave coffee shop, we prioritize ethical and sustainable practices in all steps of the coffee supply chain. Comoncy only uses beans that have been grown and harvested according to these two standards: 1. The beans produce coffee that tastes rich, deep, and fresh. 2. The farmers, processors, transporters, and roasters are being treated and compensated fairly. What We Expect: Restaurant Operations Oversight Execute and maintain quality and consistency of food and service with full adherence to standards; to acquire and protect restaurant sales - act with a sense of urgency, be friendly, professional, and engaged. Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service. Understand the market and surrounding areas (i.e. restaurants, businesses, hotels). Regularly measure and evaluate service through company service audits, and leveraging guest/employee feedback. Maintain the highest level of safety, security, sanitation, and cleanliness of facility. Oversee Repairs & Maintenance. Must understand how to use basic computer applications and POS systems. Drive all standards in day-to-day operations. "Inspire, Inspect, and Inform" restaurant personnel on a daily basis. General Executive Management Develop management team to develop people and manage systems. Give team meaningful and challenging work assignments. Develop hourly staff positions within the restaurant,conduct quarterly restaurant staff evaluations. Hire great talent and terminate any member of the staff on an as needed basis. Develop plans for continuous improvement in the restaurant's service levels. Lead and drive Comoncy's PR, Marketing, and Sales Building efforts/tactics. Must firmly confront poor performance while also recognizing and rewarding good performance. Maintain good rapport with vendors and have the capacity to work with multiple owner wants and needs. Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills. Implement efficient and productive systems/processes in all departments (staffing levels, etc.). Must be compliant with all Arizona State labor/hiring laws, Department of Health standards, and OSHA standards. Financial and P&L Adherence Build a culture of financial responsibility (sales tracking, labor, waste, breakage, PPA, proper tip reporting, manage costs). Accurately process and submit payroll. Develop, establish, implement, and enforce proper and timely use of waste sheets and labor proforma. Control cash, credit, and other receipts by following company cash handling/reconciliation procedures. Assist in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity and holding department managers accountable to budgets. Approve/track all spending and prepare any necessary paperwork in a prompt and organized fashion. Seek better efficiency and productivity. Accountable for costs and budgets. Ideal Candidate Will Have: Minimum of 3 years of senior leadership experience in a service-oriented position within fast-casual restaurants or coffee shops. Strong customer service skills, with the ability to provide personalized recommendations to guests. Strong organizational and time management skills with a particular attention to detail. Strong food and beverage knowledge. We Offer: $20.00 - $22.00 per hour + tips Free meal per shift Growth & Development opportunities Weekends and Nights Off. 8am - 4pm Monday - Friday only Complimentary Parking
Mar 21, 2024
Full time
Job Description Responsible for: Comoncy Esplanade Our Mission To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh. What Makes Us Unique You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do. We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us. Our Concept Comoncy opened its doors in 2014 with a clear mission in mind: to provide fast-casual breakfast, brunch and lunch with ingredients sourced locally, sustainably, and organically. We offer artisanal quality roasted beans that are grown ethically and support local coffee farmers. As a third wave coffee shop, we prioritize ethical and sustainable practices in all steps of the coffee supply chain. Comoncy only uses beans that have been grown and harvested according to these two standards: 1. The beans produce coffee that tastes rich, deep, and fresh. 2. The farmers, processors, transporters, and roasters are being treated and compensated fairly. What We Expect: Restaurant Operations Oversight Execute and maintain quality and consistency of food and service with full adherence to standards; to acquire and protect restaurant sales - act with a sense of urgency, be friendly, professional, and engaged. Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service. Understand the market and surrounding areas (i.e. restaurants, businesses, hotels). Regularly measure and evaluate service through company service audits, and leveraging guest/employee feedback. Maintain the highest level of safety, security, sanitation, and cleanliness of facility. Oversee Repairs & Maintenance. Must understand how to use basic computer applications and POS systems. Drive all standards in day-to-day operations. "Inspire, Inspect, and Inform" restaurant personnel on a daily basis. General Executive Management Develop management team to develop people and manage systems. Give team meaningful and challenging work assignments. Develop hourly staff positions within the restaurant,conduct quarterly restaurant staff evaluations. Hire great talent and terminate any member of the staff on an as needed basis. Develop plans for continuous improvement in the restaurant's service levels. Lead and drive Comoncy's PR, Marketing, and Sales Building efforts/tactics. Must firmly confront poor performance while also recognizing and rewarding good performance. Maintain good rapport with vendors and have the capacity to work with multiple owner wants and needs. Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills. Implement efficient and productive systems/processes in all departments (staffing levels, etc.). Must be compliant with all Arizona State labor/hiring laws, Department of Health standards, and OSHA standards. Financial and P&L Adherence Build a culture of financial responsibility (sales tracking, labor, waste, breakage, PPA, proper tip reporting, manage costs). Accurately process and submit payroll. Develop, establish, implement, and enforce proper and timely use of waste sheets and labor proforma. Control cash, credit, and other receipts by following company cash handling/reconciliation procedures. Assist in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity and holding department managers accountable to budgets. Approve/track all spending and prepare any necessary paperwork in a prompt and organized fashion. Seek better efficiency and productivity. Accountable for costs and budgets. Ideal Candidate Will Have: Minimum of 3 years of senior leadership experience in a service-oriented position within fast-casual restaurants or coffee shops. Strong customer service skills, with the ability to provide personalized recommendations to guests. Strong organizational and time management skills with a particular attention to detail. Strong food and beverage knowledge. We Offer: $20.00 - $22.00 per hour + tips Free meal per shift Growth & Development opportunities Weekends and Nights Off. 8am - 4pm Monday - Friday only Complimentary Parking