Lone Mountain Ranch
Big Sky, Montana
Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher's Association, and once voted the Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West. LMR Vision: Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment. Position Summary: The Host is responsible for welcoming customers and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls. The Host will also assist the servers as needed with serving, water service and resetting tables. Position Qualifications: : To perform this job successfully, the Host must be able to perform each essential duty and responsibility in a safe and satisfactory manner, must be punctual and have a good attendance record and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. One year minimum of customer service experience preferably within the hospitality industry. Excellent communication and presentation skills. Highly motivated and flexible, possessing the ability to take initiative. Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals. Ability to write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak effectively in English before groups such as customers or employees. Sufficient computer skills that will allow them to be able to use, in a proficient manner, Company-issued software programs implemented at the hotel, including but not limited to the following: Email, ADP and job related software or equipment. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to troubleshoot and problem solve quickly. Position Duties include, but not limited to: Adhere to the Steps of Service: Tables should be greeted within 90 seconds of being sat, if you cannot get to the table in this time frame let a manager know ASAP Opening spiel should include food & drink features, menu explanation/family style dining & suggestions Water should be poured within 2 minutes of the guest being sat The order should be taken in its entirety. App, salads, entrees Bread service before apps, but after order is taken All silverware and share plates need to be set after the order is taken, and before food arrives Apps should be fully cleared as well as bread service if they are done All silverware and share plates are set before entrees arrive (table is marked/mis en place) Everything needs to be cleared except cocktail glasses / water glasses before crumbing Crumb table (this happens between every course) Present dessert menus/ verbal features and ice cream flavors Set for dessert Everything needs to be cleared except cocktail glasses / water glasses before presenting the bill Pick up closed check before guests leave and give a final farewell Water and wine service needs to be maintained throughout the evening, even after the bill is paid. Water carafes should only be placed on the table for large parties and upon guest request Bread service should be maintained as long as guest wish/when finished start clearing Perform side-work. Bus and set tables, as needed. Perform set up and breakdown of various stations (i.e., deli, dessert, coffee, espresso) Assist with orders to go, as needed. Assist with drink preparation that may include bar and barista service. Seat guests and help with answering phones as business demands. Perform other duties as assigned. Communicate with support crew and management. Actively participate in training and development programs and maximizing opportunities for self-development Deals with the public, customers, employees, community member and government officials with tact and courtesy, fostering positive relationships and maintaining an appropriate level of communication. Ensure full compliance to Company's operating controls, SOP's, policies, procedures, and service standards. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions. Must be able to work when needed which may include nights, weekends, and holidays. Seasonal employees are hired to work for a pre-determined period of less than 12 months. At the end of the temporary period, employment is terminated. If a seasonal employee wishes to be considered for employment following termination, they may reapply but, if hired, they are considered a new employee for all purposes. Other Important Information: • Seasonal Bonus Program: Hourly employees are able to participate in our seasonal bonus program. Each hourly employee will receive $1 per hour worked per season and $1.50 per overtime hour worked. Employees who are terminated or resign from their position before the end of each season, will not be able to participate in this program. If the season is cut short due to business levels, the employee will still participate in this program. Positions that are contracted at a shorter term, like the Outdoor Youth Adventures program, this employee will be able to participate in this program. All hours worked outside of these seasonal ranges will not apply to this bonus program. The range for Summer Season is May 15th to October 15th. • Staff Cafeteria: You will have access to our staff cafeteria which provides 3 meals a day, as well as a large selection of grab and go items to suit anyone's day. • Ranch Gratuity: In addition to your hourly rate, you will receive a ranch gratuity unique to us, which averages $2-$6 per hour worked, dependent on business levels and LMR staffing count. • Ranch Wide Activities: We also understand that every full work week requires a little me time. And what better way to unwind than to take advantage of the many summer activities the ranch has to offer? As long as there are openings, you have free access to the following in the summer season: horseback riding, Outdoor Youth Adventures Program, Yellowstone National Park Tours, yoga, and mountain biking. During the winter months, you will have access to 50 Miles of world renown cross country ski trails right outside your back door. • Arrival/Transportation: While we know that we are in one of the most beautiful and sought-after destinations in America, we also know we are a little off the beaten path. The ranch will provide complimentary transportation to and from the airport, should come to us by air. Once you get on property, you may feel a little altitude. After all, this historic ranch is nestled into this beautiful valley at 6600 ft. so there will be an adjustment period. • Uniforms: Uniforms are provided, but you may need some personal items to go with them. Please discuss with your hiring manager.
Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher's Association, and once voted the Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West. LMR Vision: Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment. Position Summary: The Host is responsible for welcoming customers and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls. The Host will also assist the servers as needed with serving, water service and resetting tables. Position Qualifications: : To perform this job successfully, the Host must be able to perform each essential duty and responsibility in a safe and satisfactory manner, must be punctual and have a good attendance record and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. One year minimum of customer service experience preferably within the hospitality industry. Excellent communication and presentation skills. Highly motivated and flexible, possessing the ability to take initiative. Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals. Ability to write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak effectively in English before groups such as customers or employees. Sufficient computer skills that will allow them to be able to use, in a proficient manner, Company-issued software programs implemented at the hotel, including but not limited to the following: Email, ADP and job related software or equipment. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to troubleshoot and problem solve quickly. Position Duties include, but not limited to: Adhere to the Steps of Service: Tables should be greeted within 90 seconds of being sat, if you cannot get to the table in this time frame let a manager know ASAP Opening spiel should include food & drink features, menu explanation/family style dining & suggestions Water should be poured within 2 minutes of the guest being sat The order should be taken in its entirety. App, salads, entrees Bread service before apps, but after order is taken All silverware and share plates need to be set after the order is taken, and before food arrives Apps should be fully cleared as well as bread service if they are done All silverware and share plates are set before entrees arrive (table is marked/mis en place) Everything needs to be cleared except cocktail glasses / water glasses before crumbing Crumb table (this happens between every course) Present dessert menus/ verbal features and ice cream flavors Set for dessert Everything needs to be cleared except cocktail glasses / water glasses before presenting the bill Pick up closed check before guests leave and give a final farewell Water and wine service needs to be maintained throughout the evening, even after the bill is paid. Water carafes should only be placed on the table for large parties and upon guest request Bread service should be maintained as long as guest wish/when finished start clearing Perform side-work. Bus and set tables, as needed. Perform set up and breakdown of various stations (i.e., deli, dessert, coffee, espresso) Assist with orders to go, as needed. Assist with drink preparation that may include bar and barista service. Seat guests and help with answering phones as business demands. Perform other duties as assigned. Communicate with support crew and management. Actively participate in training and development programs and maximizing opportunities for self-development Deals with the public, customers, employees, community member and government officials with tact and courtesy, fostering positive relationships and maintaining an appropriate level of communication. Ensure full compliance to Company's operating controls, SOP's, policies, procedures, and service standards. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions. Must be able to work when needed which may include nights, weekends, and holidays. Seasonal employees are hired to work for a pre-determined period of less than 12 months. At the end of the temporary period, employment is terminated. If a seasonal employee wishes to be considered for employment following termination, they may reapply but, if hired, they are considered a new employee for all purposes. Other Important Information: • Seasonal Bonus Program: Hourly employees are able to participate in our seasonal bonus program. Each hourly employee will receive $1 per hour worked per season and $1.50 per overtime hour worked. Employees who are terminated or resign from their position before the end of each season, will not be able to participate in this program. If the season is cut short due to business levels, the employee will still participate in this program. Positions that are contracted at a shorter term, like the Outdoor Youth Adventures program, this employee will be able to participate in this program. All hours worked outside of these seasonal ranges will not apply to this bonus program. The range for Summer Season is May 15th to October 15th. • Staff Cafeteria: You will have access to our staff cafeteria which provides 3 meals a day, as well as a large selection of grab and go items to suit anyone's day. • Ranch Gratuity: In addition to your hourly rate, you will receive a ranch gratuity unique to us, which averages $2-$6 per hour worked, dependent on business levels and LMR staffing count. • Ranch Wide Activities: We also understand that every full work week requires a little me time. And what better way to unwind than to take advantage of the many summer activities the ranch has to offer? As long as there are openings, you have free access to the following in the summer season: horseback riding, Outdoor Youth Adventures Program, Yellowstone National Park Tours, yoga, and mountain biking. During the winter months, you will have access to 50 Miles of world renown cross country ski trails right outside your back door. • Arrival/Transportation: While we know that we are in one of the most beautiful and sought-after destinations in America, we also know we are a little off the beaten path. The ranch will provide complimentary transportation to and from the airport, should come to us by air. Once you get on property, you may feel a little altitude. After all, this historic ranch is nestled into this beautiful valley at 6600 ft. so there will be an adjustment period. • Uniforms: Uniforms are provided, but you may need some personal items to go with them. Please discuss with your hiring manager.
Egg Harbor Cafe
Lake Geneva, Wisconsin
The "Hospitality Support Team" includes the host, food runner/drink runner, barista, and busser roles. Hospitality Support Team members will enhance the guest experience by supporting the front of house servers to make and deliver drinks, deliver food, accommodate guests coming in, clear tables, keep the dining area clean and organized, etc. A steppingstone into the restaurant industry Join our "Hospitality Support Team" as a busser! Our proven team-based management, service and culinary systems will support your success in a culture where people care about fellow team members, our customers, and our communities. Creating a great culture is important throughout Egg Harbor Café and this is done by ensuring our company values are communicated and lived by all. This helps to serve Egg Harbor Café's mission of improving lives one encounter at a time. Culture at Egg Harbor Café means that every employee wakes up excited to be at work every day and sees it as an opportunity to serve and make a positive impact on team members, customers, and community members. Shifts start and end early, so you'll never work at night. Scheduling is generally flexible if you understand that our busiest days are on the weekends and holidays. We are closed on Thanksgiving and Christmas Day. If you are someone who enjoys working in a team-oriented environment, is responsible, trustworthy, prompt, reliable, and self-motivated, then you would be a great fit for the Egg Harbor Café Team. To do well at Egg Harbor Café, you would be someone who has a positive attitude, is flexible, energetic, dedicated to achieving goals, energized in the morning, genuinely enjoys being around people, motivated to learn and grow, honest, and has great work ethic. Bussers enhance the experience for our guests by creating a comfortable, clean, and organized atmosphere. They work magic with a sense of urgency to clear and clean tables as fast as possible to get each guest in quickly, allowing them to fully enjoy the dining experience. In addition, our bussers: Keep floors swept or vacuumed and free from debris. Assist in clearing plates, glassware, and silverware from guests when they are finished. Assist servers in retrieving items for guests when needed. Restock glassware and silverware. Keep common areas (including lobby and restrooms) clean and tidy. Communicate with staff at the front when tables are clean and ready to be seated. Can work and communicate with other team members towards a common goal of our guest having the best experience possible. Support other tasks as needed (i.e., organizing and bagging to-go orders) Perform other related duties as assigned. Perform opening/closing and on shift side work and maintenance properly. Perks of the Job: Flexible schedule, holiday bonus, PTO, employee scholarship program, free meals for cooks, meal discounts, shifts end early (restaurant closes at 2pm), family owned (never franchised), employee assistance program, etc.
The "Hospitality Support Team" includes the host, food runner/drink runner, barista, and busser roles. Hospitality Support Team members will enhance the guest experience by supporting the front of house servers to make and deliver drinks, deliver food, accommodate guests coming in, clear tables, keep the dining area clean and organized, etc. A steppingstone into the restaurant industry Join our "Hospitality Support Team" as a busser! Our proven team-based management, service and culinary systems will support your success in a culture where people care about fellow team members, our customers, and our communities. Creating a great culture is important throughout Egg Harbor Café and this is done by ensuring our company values are communicated and lived by all. This helps to serve Egg Harbor Café's mission of improving lives one encounter at a time. Culture at Egg Harbor Café means that every employee wakes up excited to be at work every day and sees it as an opportunity to serve and make a positive impact on team members, customers, and community members. Shifts start and end early, so you'll never work at night. Scheduling is generally flexible if you understand that our busiest days are on the weekends and holidays. We are closed on Thanksgiving and Christmas Day. If you are someone who enjoys working in a team-oriented environment, is responsible, trustworthy, prompt, reliable, and self-motivated, then you would be a great fit for the Egg Harbor Café Team. To do well at Egg Harbor Café, you would be someone who has a positive attitude, is flexible, energetic, dedicated to achieving goals, energized in the morning, genuinely enjoys being around people, motivated to learn and grow, honest, and has great work ethic. Bussers enhance the experience for our guests by creating a comfortable, clean, and organized atmosphere. They work magic with a sense of urgency to clear and clean tables as fast as possible to get each guest in quickly, allowing them to fully enjoy the dining experience. In addition, our bussers: Keep floors swept or vacuumed and free from debris. Assist in clearing plates, glassware, and silverware from guests when they are finished. Assist servers in retrieving items for guests when needed. Restock glassware and silverware. Keep common areas (including lobby and restrooms) clean and tidy. Communicate with staff at the front when tables are clean and ready to be seated. Can work and communicate with other team members towards a common goal of our guest having the best experience possible. Support other tasks as needed (i.e., organizing and bagging to-go orders) Perform other related duties as assigned. Perform opening/closing and on shift side work and maintenance properly. Perks of the Job: Flexible schedule, holiday bonus, PTO, employee scholarship program, free meals for cooks, meal discounts, shifts end early (restaurant closes at 2pm), family owned (never franchised), employee assistance program, etc.
Harrah's Cherokee Casino Resort
Cherokee, North Carolina
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Supervisor,Food Service DEPARTMENT: Food and Beverage (Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Laurel Lounge, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S16- Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Assistant Restaurant Manager, F&B SUPERVISES: Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host, Laurel Lounge Host, DR Laurel Lounge Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet) JOB SUMMARY: Manage the day-to-day operations of restaurants and room service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure food and beverage products meet standards and make appropriate changes when necessary Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end of shift banking functions Assist cashier functions of voids and overrides Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships with customers Prepare prep lists Serve as communication liaison to subordinates and to Restaurant Manager Responsible for timely delivery of comp requests from VIP services and other casino department Responsible for the complete set-up and operation of each scheduled shift Complete end of shift logs in a timely and accurate manner Enforce appearance standards Delight our guests with outstanding service Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy Ensure service recovery activities Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Monitor bartenders and other employees with cash to ensure proper cash handling procedures Conduct a physical inventory of bar ware and requisition replacement items as needed Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages MINIMUM QUALIFICATIONS: High school diploma or GED required Associate degree from an accredited educational institution or related field preferred Trade certifications or training preferred Two years supervisory experience in hospitality environment required Three years experience in food service required RASP certification required ServSafe certification required Can be completed within 30 days of date of hire Can be completed within 90 days of date of hire Must demonstrate the following essential knowledge and skills: Knowledge of food preparation and presentation Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Documented excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to lift 50 pounds Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to maneuver and tap a keg weighing 165 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to operate in mentally and physically stressful situations Must be able to walk, stand or crouch on narrow and/or slippery surfaces Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 10.5.23
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Supervisor,Food Service DEPARTMENT: Food and Beverage (Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Laurel Lounge, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S16- Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Assistant Restaurant Manager, F&B SUPERVISES: Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host, Laurel Lounge Host, DR Laurel Lounge Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet) JOB SUMMARY: Manage the day-to-day operations of restaurants and room service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure food and beverage products meet standards and make appropriate changes when necessary Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end of shift banking functions Assist cashier functions of voids and overrides Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships with customers Prepare prep lists Serve as communication liaison to subordinates and to Restaurant Manager Responsible for timely delivery of comp requests from VIP services and other casino department Responsible for the complete set-up and operation of each scheduled shift Complete end of shift logs in a timely and accurate manner Enforce appearance standards Delight our guests with outstanding service Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy Ensure service recovery activities Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Monitor bartenders and other employees with cash to ensure proper cash handling procedures Conduct a physical inventory of bar ware and requisition replacement items as needed Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages MINIMUM QUALIFICATIONS: High school diploma or GED required Associate degree from an accredited educational institution or related field preferred Trade certifications or training preferred Two years supervisory experience in hospitality environment required Three years experience in food service required RASP certification required ServSafe certification required Can be completed within 30 days of date of hire Can be completed within 90 days of date of hire Must demonstrate the following essential knowledge and skills: Knowledge of food preparation and presentation Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Documented excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to lift 50 pounds Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to maneuver and tap a keg weighing 165 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to operate in mentally and physically stressful situations Must be able to walk, stand or crouch on narrow and/or slippery surfaces Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 10.5.23