Rosewood Hotels & Resorts
Menlo Park, California
Job Description Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION The Host/ess (Greeter) is responsible for the overall guest dining experience within the outlet to include but not limited to providing the guests, either on the phone or in person, with information and support in a professional and gracious manner, receive and coordinate reservations and seating for daily and/or nightly service, all the while providing outstanding service to the guests along the way, and acting as an advocate for the outlet in developing relationships with the guests. A flexible schedule is required for this role, with morning and early afternoon availability a priority. Essential Duties and Responsibilities Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code. Greet all guests, be knowledgeable about the area and provide information when asked. Receive incoming calls, accurately book reservations for guests. Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant. Maintain complete knowledge of all menu items, prices, and preparation method/time Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Maintain complete knowledge of VIPs as determined by Hotel & Members. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Maintain complete knowledge of P.O.S. and manual systems. Communicate any meal requirements and special requests to the servers and kitchen. Check storage areas for proper supplies, organization and cleanliness. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints following the six-step procedure and ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Adhere to payment, cash handling and credit policies/procedures. Collect and report tips at the end of the assigned shift. Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees. JOB REQUIREMENTS & QUALIFICATIONS Experience Minimum six months' experience in a similar position, preferably with a luxury or ultra-luxury environment. Education High school diploma. Licenses & Certifications California Responsible Beverage Service (RBS), preferred. General Skills Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Technical Skills Certification of previous training in liquor, wine and food service; any previous culinary training; certification in alcoholic awareness program; certification in C.P.R.; computer training; knowledge of local activities and attractions appropriate for our clientele. Language Required to speak, read and write English, with fluency in other languages preferred. Physical Requirements: Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas. Reach up and down. Remain stationary at times throughout work periods. Satisfactorily communicate with guests and co-workers to their understanding. Remain in upright position for 8 hours throughout work shift. Ability to walk extended periods of time Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. SPECIAL POSITION REQUIREMENTS Rosewood Sand Hill requires all employees to be up-to-date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment, and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Sand Hill will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact if they have questions about this requirement or wish to request an accommodation under the law. Pay The pay scale for this position is between $21.78 and $24.93/hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience. About Us Press space or enter keys to toggle section visibility Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests. Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.
Job Description Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION The Host/ess (Greeter) is responsible for the overall guest dining experience within the outlet to include but not limited to providing the guests, either on the phone or in person, with information and support in a professional and gracious manner, receive and coordinate reservations and seating for daily and/or nightly service, all the while providing outstanding service to the guests along the way, and acting as an advocate for the outlet in developing relationships with the guests. A flexible schedule is required for this role, with morning and early afternoon availability a priority. Essential Duties and Responsibilities Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code. Greet all guests, be knowledgeable about the area and provide information when asked. Receive incoming calls, accurately book reservations for guests. Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant. Maintain complete knowledge of all menu items, prices, and preparation method/time Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Maintain complete knowledge of VIPs as determined by Hotel & Members. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Maintain complete knowledge of P.O.S. and manual systems. Communicate any meal requirements and special requests to the servers and kitchen. Check storage areas for proper supplies, organization and cleanliness. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints following the six-step procedure and ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Adhere to payment, cash handling and credit policies/procedures. Collect and report tips at the end of the assigned shift. Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees. JOB REQUIREMENTS & QUALIFICATIONS Experience Minimum six months' experience in a similar position, preferably with a luxury or ultra-luxury environment. Education High school diploma. Licenses & Certifications California Responsible Beverage Service (RBS), preferred. General Skills Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Technical Skills Certification of previous training in liquor, wine and food service; any previous culinary training; certification in alcoholic awareness program; certification in C.P.R.; computer training; knowledge of local activities and attractions appropriate for our clientele. Language Required to speak, read and write English, with fluency in other languages preferred. Physical Requirements: Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas. Reach up and down. Remain stationary at times throughout work periods. Satisfactorily communicate with guests and co-workers to their understanding. Remain in upright position for 8 hours throughout work shift. Ability to walk extended periods of time Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. SPECIAL POSITION REQUIREMENTS Rosewood Sand Hill requires all employees to be up-to-date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment, and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Sand Hill will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact if they have questions about this requirement or wish to request an accommodation under the law. Pay The pay scale for this position is between $21.78 and $24.93/hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience. About Us Press space or enter keys to toggle section visibility Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests. Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.
Hyatt Hotels Corp.
Dallas, Texas
Do you want to work at the most stunning pool in Downtown Dallas? This is an incredible seasonal opportunity to work for a distinctive hotel that reflects what's next in fashion, design, music and gastronomy AND work for a company that earned the 16th spot on the Fortune 100 Best Companies to Work For in 2021! Thompson Dallas is a luxury hotel located within The National, Dallas' newest urban luxury mixed-use project. The 51-story tower has been curated by a team of award-winning designers and showcases Thompson's unrivaled level of personalized hospitality with an edge. This Conde Nast Traveler's 2021 Hot List best new hotel, located downtown, offers bespoke journeys centered around world-class culinary & nightlife as well as refined art & entertainment in a way that only Thompson can curate. Essentials include 219 rooms with 52 suites; three full-service offerings for dining and drink; a boutique spa and fitness experience focused on wellness, a variety of spaces for events, including the 14,000 square foot National Ballroom; plus stunning skyline views from the 2 acre 9th floor pool deck, which houses a long list of unparalleled amenities. Thompson Dallas, part of the boundless Hyatt Hotels Corporation portfolio, with its stunning mid-century modern hexagon design, rises above the Dallas Skyline and brings guests and community together through an inspired tribute to history, design and culture. As a Pool Server, you will work at our incredible 9th floor outdoor pool with amazing downtown views, greeting guests and recommending and serving our finest food and beverage creations while providing 5-star service and creating an unforgettable experience. You will be responsible for menu knowledge, answering guest questions and selling food and beverage options, as well as serving guests and residents and engaging in casual conversation with guests and residents on the pool deck. You will also work as a team player partnering with our pool bartenders and pool hosts to exceed team goals and customer service goals. Other duties may be assigned by Food and Beverage leadership team as necessary. Please note that this is a seasonal position from mid-April to mid-October. Dates may vary depending on business levels and weather. A true desire to satisfy the needs of others in a fun fast-paced environment Refined communication skills Multi-tasking and organizational skills Thorough beverage knowledge and a desire to always stay current with cocktail curation knowledge and innovation beyond basics Ability to work in an outdoor environment in spring/summer conditions Food Handlers and TABC Certifications required Ability to work flexible schedules that include evenings, weekends and holidays Luxury/Upscale boutique hotel/resort experience is preferred Ability to lift moderate amounts of weight We offer industry leading benefits from discounted parking, discounted Hotel Rooms at Hyatt hotels worldwide and a variety of retailer discounts. Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Do you want to work at the most stunning pool in Downtown Dallas? This is an incredible seasonal opportunity to work for a distinctive hotel that reflects what's next in fashion, design, music and gastronomy AND work for a company that earned the 16th spot on the Fortune 100 Best Companies to Work For in 2021! Thompson Dallas is a luxury hotel located within The National, Dallas' newest urban luxury mixed-use project. The 51-story tower has been curated by a team of award-winning designers and showcases Thompson's unrivaled level of personalized hospitality with an edge. This Conde Nast Traveler's 2021 Hot List best new hotel, located downtown, offers bespoke journeys centered around world-class culinary & nightlife as well as refined art & entertainment in a way that only Thompson can curate. Essentials include 219 rooms with 52 suites; three full-service offerings for dining and drink; a boutique spa and fitness experience focused on wellness, a variety of spaces for events, including the 14,000 square foot National Ballroom; plus stunning skyline views from the 2 acre 9th floor pool deck, which houses a long list of unparalleled amenities. Thompson Dallas, part of the boundless Hyatt Hotels Corporation portfolio, with its stunning mid-century modern hexagon design, rises above the Dallas Skyline and brings guests and community together through an inspired tribute to history, design and culture. As a Pool Server, you will work at our incredible 9th floor outdoor pool with amazing downtown views, greeting guests and recommending and serving our finest food and beverage creations while providing 5-star service and creating an unforgettable experience. You will be responsible for menu knowledge, answering guest questions and selling food and beverage options, as well as serving guests and residents and engaging in casual conversation with guests and residents on the pool deck. You will also work as a team player partnering with our pool bartenders and pool hosts to exceed team goals and customer service goals. Other duties may be assigned by Food and Beverage leadership team as necessary. Please note that this is a seasonal position from mid-April to mid-October. Dates may vary depending on business levels and weather. A true desire to satisfy the needs of others in a fun fast-paced environment Refined communication skills Multi-tasking and organizational skills Thorough beverage knowledge and a desire to always stay current with cocktail curation knowledge and innovation beyond basics Ability to work in an outdoor environment in spring/summer conditions Food Handlers and TABC Certifications required Ability to work flexible schedules that include evenings, weekends and holidays Luxury/Upscale boutique hotel/resort experience is preferred Ability to lift moderate amounts of weight We offer industry leading benefits from discounted parking, discounted Hotel Rooms at Hyatt hotels worldwide and a variety of retailer discounts. Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.