Hostess

  • American Elm
  • Denver, CO, USA
  • Sep 11, 2019
Full time Hostesses

Job Description

Host/Hostess Job DescriptionNew restaurant, American Elm, is now hiring hosts/hostesses. You will greet guests as theenter and show them to their table or waiting area. You will also engage guests to ensure they are enjoying their meal. To succeed in this role you should be comfortable standing for long periods of time and managing a very busy shift.ResponsibilitiesGreeting guests as they enterManaging wait-list and digital seating platform as necessaryProviding guests with menus and answering initial questions.Seating guests at tables or in waiting areas.Assigning guests to tables based on their preference while rotating through server sections equitablyEngaging with guests to ensure they're happy with food and serviceResponding to complaints and helping to resolve themAnswering phone calls, taking reservations and answering questionsHave a strong knowledge of menusSupporting other positions in the restaurant as neededProviding great customer serviceRequirementsHigh school diploma or equivalent preferred.Ability to provide top notch customer service in a fast-paced environment.A positive attitude and ability work well under pressure with all restaurant staff.Does high-quality work while unsupervised.Able to work in a standing position for long periods of time.Able to safely lift and easily maneuver trays of food when necessary.Willing to follow instructions and ask questions for clarification if needed.Able to handle money accurately and operate a point-of-sale system.Able to work in a busy restaurant environment.Restaurant experience a plus.