Suites Server at New Era Field

  • Delaware North
  • Orchard Park, NY, USA
  • Sep 01, 2019
Full time Servers

Job Description

Our Exciting Work Environment

Be part of the action on game day at New Era Field!

Delaware North Buffalo Sportservice is the exclusive concessions, Premium dinning and retail provider for New Era Field.

Grounded in a foundation of family ownership for over 100 years, Delaware North has earned a reputation as one of the most admired family-owned hospitality companies in the world. At New Era Field, we provide food and beverage concessions, luxury suites catering, and retail for our partners. We're working behind the scenes and on the front lines - making each guest experience, moment and memory the best it can be.

The Opportunity

Position Summary

Under direction of supervisor, ensures effective operation of assigned luxury suites, including stocking, serving and attending to guests' needs, in accordance with Company's GuestPath Universal Service Standards and applicable Operational Standards.

Essential Functions:

  • Sets up and checks on assigned suites prior to event, to ensure proper items are in place, in accordance with company procedures
  • Verifies and sets-up all pre-event food and/or beverage orders
  • Identifies suite host and properly introduces oneself
  • Takes and places event-day food and beverage orders
  • Set-ups and checks on event-day food and beverage orders
  • Picks up food items and serves guests
  • Replenishes food, beverages, condiments and utensils as needed
  • Maintains standard of orderliness and cleanliness of suite throughout the event
  • Obtains signatures from the host on charges
  • Serves guests until the end of the event
  • Clears all items from the suite and cleans all surfaces and chafing dishes in suite
  • Re-sets and re-stocks suite for next function
  • Completes closing functions and checks out with suite supervisor
  • Performs other duties as assigned.

Education & Experience:

  • Minimum of 6 months to 1 year of service experience in a hotel, full service restaurant, catering facility or club environment required; previous experience as suite runner preferred.

Knowledge, Skills & Abilities:

  • Excellent guest service skills; ability to adhere to Company's GuestPath Universal Service Standards
  • Ability to complete required pre-employment sanitation and alcohol service training
  • Organizational skills; detail-oriented
  • Ability to work accurately, efficiently, and courteously in a high pressure environment.
  • Good communication skills; ability to effectively communicate with guests, and retain and communicate menu information and service preferences
  • Ability to follow job procedures and supervisor instructions
  • Basic math skills; ability to accurately account for cash and inventory.

Physical Requirements:

  • Ability to lift up to 40 pounds for set-up, service and clean up of suite
  • Ability to stand and walk for entire length of shift, including walking up and down stairs and lifting as the work duties demand

Environmental Working Conditions:

  • Variable temperatures - required to move between hot, noisy conditions of kitchen and climate-controlled dining environment
  • May be required to work in confined and/or narrow spaces
Conditions of Employment

All applicants will be subject to a pre-employment background check.

Who We Are

Take your career beyond the ordinary-to the extraordinary.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at .

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.