Contra Costa Country Club is a private club serving over 500 members since 1925. We offer several amenities to our members including an 18-hole golf course, swimming pool, bocce courts and several events for our members to enjoy We are currently seeking servers for both part-time and full-time positions are available. We provide a safe work environment during these covid-19 times. Pay Range: $16 - $17 SUMMARY The Server is responsible for providing exceptional food and beverage service to Members and guests, thus ensuring satisfaction and Member retention. They are responsible for greeting Members and guests promptly while always exhibiting a high level of hospitality. Servers must have a passion for hospitality and Member satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain company service standards Knowledge of the menu and various liquors, beer, and wines available by the Club Accurately execute Member and guest orders and requests in a timely fashion Clear and reset tables in bar area. Present menus make recommendations and answer questions regarding beverages and food. Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas. Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor. Be 18 years of age. Complete opening and closing SOP's to the club standard. Clean and sanitize equipment and all Member/Guest areas. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years of age Must have valid driver's license Ability to read and comprehend simple instructions, short correspondence and memos. Requires ability to write simple correspondence as well. Ability to apply common sense understanding in order to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a small number of concrete variables. EDUCATION and/or EXPERIENCE One year of serving experience preferred but not necessary. We will train the skill if you have the right attitude Food Handlers Card High School Diploma LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak one-on-one effectively to internal and external customers. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Job Type: Part-time or Full Time Salary: $15.00 /hour - $16.00 /hour PLUS service charge Experience: Restaurant or Banquet: 1-2 years License: Food Handlers Card Required work authorization: United States
Mar 27, 2024
Full time
Contra Costa Country Club is a private club serving over 500 members since 1925. We offer several amenities to our members including an 18-hole golf course, swimming pool, bocce courts and several events for our members to enjoy We are currently seeking servers for both part-time and full-time positions are available. We provide a safe work environment during these covid-19 times. Pay Range: $16 - $17 SUMMARY The Server is responsible for providing exceptional food and beverage service to Members and guests, thus ensuring satisfaction and Member retention. They are responsible for greeting Members and guests promptly while always exhibiting a high level of hospitality. Servers must have a passion for hospitality and Member satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain company service standards Knowledge of the menu and various liquors, beer, and wines available by the Club Accurately execute Member and guest orders and requests in a timely fashion Clear and reset tables in bar area. Present menus make recommendations and answer questions regarding beverages and food. Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas. Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor. Be 18 years of age. Complete opening and closing SOP's to the club standard. Clean and sanitize equipment and all Member/Guest areas. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years of age Must have valid driver's license Ability to read and comprehend simple instructions, short correspondence and memos. Requires ability to write simple correspondence as well. Ability to apply common sense understanding in order to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a small number of concrete variables. EDUCATION and/or EXPERIENCE One year of serving experience preferred but not necessary. We will train the skill if you have the right attitude Food Handlers Card High School Diploma LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak one-on-one effectively to internal and external customers. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Job Type: Part-time or Full Time Salary: $15.00 /hour - $16.00 /hour PLUS service charge Experience: Restaurant or Banquet: 1-2 years License: Food Handlers Card Required work authorization: United States
ARE YOU SEEKING A LOCAL, CONSISTENT & FLEXIBLE, FOOD SERVICE OPPORTUNITY? INTERESTED IN SUPPORTING REPUTABLE CLIENTELE WITH THEIR IMMEDIATE NEEDS? Facilities in New Haven, CT & Hamden, CT & Surrounding Part-time & Full-Time hours available Flexible scheduling 7 days a week Highlight Seasonal Events available Team Member Perks: Competitive wages by shift! Easy to use APP to track & monitor schedule Health/Vision/Dental & Voluntary benefits available Quick and easy digital on-boarding process for efficiency & convenience. Weekly pay on Friday's Direct deposit Growth opportunities Requirements Must be at least 18 years old 2 forms of ID Consent to pre-employment screen At least 6 months banquet or restaurant / relevant experience Reliable Transportation necessary Regular access to phone/email service required (for communication and scheduling) APPLY TODAY & WE WILL BE IN TOUCH WITH YOU PROMPTLY! PM21
Mar 26, 2024
Full time
ARE YOU SEEKING A LOCAL, CONSISTENT & FLEXIBLE, FOOD SERVICE OPPORTUNITY? INTERESTED IN SUPPORTING REPUTABLE CLIENTELE WITH THEIR IMMEDIATE NEEDS? Facilities in New Haven, CT & Hamden, CT & Surrounding Part-time & Full-Time hours available Flexible scheduling 7 days a week Highlight Seasonal Events available Team Member Perks: Competitive wages by shift! Easy to use APP to track & monitor schedule Health/Vision/Dental & Voluntary benefits available Quick and easy digital on-boarding process for efficiency & convenience. Weekly pay on Friday's Direct deposit Growth opportunities Requirements Must be at least 18 years old 2 forms of ID Consent to pre-employment screen At least 6 months banquet or restaurant / relevant experience Reliable Transportation necessary Regular access to phone/email service required (for communication and scheduling) APPLY TODAY & WE WILL BE IN TOUCH WITH YOU PROMPTLY! PM21
ARE YOU SEEKING A LOCAL, CONSISTENT & FLEXIBLE, FOOD SERVICE OPPORTUNITY? INTERESTED IN SUPPORTING REPUTABLE CLIENTELE WITH THEIR IMMEDIATE NEEDS? Facilities in New Haven, CT & Hamden, CT & Surrounding Part-time & Full-Time hours available Flexible scheduling 7 days a week Highlight Seasonal Events available Team Member Perks: Competitive wages by shift! Easy to use APP to track & monitor schedule Health/Vision/Dental & Voluntary benefits available Quick and easy digital on-boarding process for efficiency & convenience. Weekly pay on Friday's Direct deposit Growth opportunities Requirements Must be at least 18 years old 2 forms of ID Consent to pre-employment screen At least 6 months banquet or restaurant / relevant experience Reliable Transportation necessary Regular access to phone/email service required (for communication and scheduling) APPLY TODAY & WE WILL BE IN TOUCH WITH YOU PROMPTLY! PM21
Mar 26, 2024
Full time
ARE YOU SEEKING A LOCAL, CONSISTENT & FLEXIBLE, FOOD SERVICE OPPORTUNITY? INTERESTED IN SUPPORTING REPUTABLE CLIENTELE WITH THEIR IMMEDIATE NEEDS? Facilities in New Haven, CT & Hamden, CT & Surrounding Part-time & Full-Time hours available Flexible scheduling 7 days a week Highlight Seasonal Events available Team Member Perks: Competitive wages by shift! Easy to use APP to track & monitor schedule Health/Vision/Dental & Voluntary benefits available Quick and easy digital on-boarding process for efficiency & convenience. Weekly pay on Friday's Direct deposit Growth opportunities Requirements Must be at least 18 years old 2 forms of ID Consent to pre-employment screen At least 6 months banquet or restaurant / relevant experience Reliable Transportation necessary Regular access to phone/email service required (for communication and scheduling) APPLY TODAY & WE WILL BE IN TOUCH WITH YOU PROMPTLY! PM21
ARE YOU SEEKING A LOCAL, CONSISTENT & FLEXIBLE, FOOD SERVICE OPPORTUNITY? INTERESTED IN SUPPORTING REPUTABLE CLIENTELE WITH THEIR IMMEDIATE NEEDS? Facilities in New Haven, CT & Hamden, CT & Surrounding Part-time & Full-Time hours available Flexible scheduling 7 days a week Highlight Seasonal Events available Team Member Perks: Competitive wages by shift! Easy to use APP to track & monitor schedule Health/Vision/Dental & Voluntary benefits available Quick and easy digital on-boarding process for efficiency & convenience. Weekly pay on Friday's Direct deposit Growth opportunities Requirements Must be at least 18 years old 2 forms of ID Consent to pre-employment screen At least 6 months banquet or restaurant / relevant experience Reliable Transportation necessary Regular access to phone/email service required (for communication and scheduling) APPLY TODAY & WE WILL BE IN TOUCH WITH YOU PROMPTLY! PM21
Mar 26, 2024
Full time
ARE YOU SEEKING A LOCAL, CONSISTENT & FLEXIBLE, FOOD SERVICE OPPORTUNITY? INTERESTED IN SUPPORTING REPUTABLE CLIENTELE WITH THEIR IMMEDIATE NEEDS? Facilities in New Haven, CT & Hamden, CT & Surrounding Part-time & Full-Time hours available Flexible scheduling 7 days a week Highlight Seasonal Events available Team Member Perks: Competitive wages by shift! Easy to use APP to track & monitor schedule Health/Vision/Dental & Voluntary benefits available Quick and easy digital on-boarding process for efficiency & convenience. Weekly pay on Friday's Direct deposit Growth opportunities Requirements Must be at least 18 years old 2 forms of ID Consent to pre-employment screen At least 6 months banquet or restaurant / relevant experience Reliable Transportation necessary Regular access to phone/email service required (for communication and scheduling) APPLY TODAY & WE WILL BE IN TOUCH WITH YOU PROMPTLY! PM21
ARE YOU SEEKING A LOCAL, CONSISTENT & FLEXIBLE, FOOD SERVICE OPPORTUNITY? INTERESTED IN SUPPORTING REPUTABLE CLIENTELE WITH THEIR IMMEDIATE NEEDS? Facilities in New Haven, CT & Hamden, CT & Surrounding Part-time & Full-Time hours available Flexible scheduling 7 days a week Highlight Seasonal Events available Team Member Perks: Competitive wages by shift! Easy to use APP to track & monitor schedule Health/Vision/Dental & Voluntary benefits available Quick and easy digital on-boarding process for efficiency & convenience. Weekly pay on Friday's Direct deposit Growth opportunities Requirements Must be at least 18 years old 2 forms of ID Consent to pre-employment screen At least 6 months banquet or restaurant / relevant experience Reliable Transportation necessary Regular access to phone/email service required (for communication and scheduling) APPLY TODAY & WE WILL BE IN TOUCH WITH YOU PROMPTLY! PM21
Mar 26, 2024
Full time
ARE YOU SEEKING A LOCAL, CONSISTENT & FLEXIBLE, FOOD SERVICE OPPORTUNITY? INTERESTED IN SUPPORTING REPUTABLE CLIENTELE WITH THEIR IMMEDIATE NEEDS? Facilities in New Haven, CT & Hamden, CT & Surrounding Part-time & Full-Time hours available Flexible scheduling 7 days a week Highlight Seasonal Events available Team Member Perks: Competitive wages by shift! Easy to use APP to track & monitor schedule Health/Vision/Dental & Voluntary benefits available Quick and easy digital on-boarding process for efficiency & convenience. Weekly pay on Friday's Direct deposit Growth opportunities Requirements Must be at least 18 years old 2 forms of ID Consent to pre-employment screen At least 6 months banquet or restaurant / relevant experience Reliable Transportation necessary Regular access to phone/email service required (for communication and scheduling) APPLY TODAY & WE WILL BE IN TOUCH WITH YOU PROMPTLY! PM21
ARE YOU SEEKING A LOCAL, CONSISTENT & FLEXIBLE, FOOD SERVICE OPPORTUNITY? INTERESTED IN SUPPORTING REPUTABLE CLIENTELE WITH THEIR IMMEDIATE NEEDS? Facilities in New Haven, CT & Hamden, CT & Surrounding Part-time & Full-Time hours available Flexible scheduling 7 days a week Highlight Seasonal Events available Team Member Perks: Competitive wages by shift! Easy to use APP to track & monitor schedule Health/Vision/Dental & Voluntary benefits available Quick and easy digital on-boarding process for efficiency & convenience. Weekly pay on Friday's Direct deposit Growth opportunities Requirements Must be at least 18 years old 2 forms of ID Consent to pre-employment screen At least 6 months banquet or restaurant / relevant experience Reliable Transportation necessary Regular access to phone/email service required (for communication and scheduling) APPLY TODAY & WE WILL BE IN TOUCH WITH YOU PROMPTLY! PM21
Mar 26, 2024
Full time
ARE YOU SEEKING A LOCAL, CONSISTENT & FLEXIBLE, FOOD SERVICE OPPORTUNITY? INTERESTED IN SUPPORTING REPUTABLE CLIENTELE WITH THEIR IMMEDIATE NEEDS? Facilities in New Haven, CT & Hamden, CT & Surrounding Part-time & Full-Time hours available Flexible scheduling 7 days a week Highlight Seasonal Events available Team Member Perks: Competitive wages by shift! Easy to use APP to track & monitor schedule Health/Vision/Dental & Voluntary benefits available Quick and easy digital on-boarding process for efficiency & convenience. Weekly pay on Friday's Direct deposit Growth opportunities Requirements Must be at least 18 years old 2 forms of ID Consent to pre-employment screen At least 6 months banquet or restaurant / relevant experience Reliable Transportation necessary Regular access to phone/email service required (for communication and scheduling) APPLY TODAY & WE WILL BE IN TOUCH WITH YOU PROMPTLY! PM21
ARE YOU SEEKING A LOCAL, CONSISTENT & FLEXIBLE, FOOD SERVICE OPPORTUNITY? INTERESTED IN SUPPORTING REPUTABLE CLIENTELE WITH THEIR IMMEDIATE NEEDS? Facilities in New Haven, CT & Hamden, CT & Surrounding Part-time & Full-Time hours available Flexible scheduling 7 days a week Highlight Seasonal Events available Team Member Perks: Competitive wages by shift! Easy to use APP to track & monitor schedule Health/Vision/Dental & Voluntary benefits available Quick and easy digital on-boarding process for efficiency & convenience. Weekly pay on Friday's Direct deposit Growth opportunities Requirements Must be at least 18 years old 2 forms of ID Consent to pre-employment screen At least 6 months banquet or restaurant / relevant experience Reliable Transportation necessary Regular access to phone/email service required (for communication and scheduling) APPLY TODAY & WE WILL BE IN TOUCH WITH YOU PROMPTLY! PM21
Mar 26, 2024
Full time
ARE YOU SEEKING A LOCAL, CONSISTENT & FLEXIBLE, FOOD SERVICE OPPORTUNITY? INTERESTED IN SUPPORTING REPUTABLE CLIENTELE WITH THEIR IMMEDIATE NEEDS? Facilities in New Haven, CT & Hamden, CT & Surrounding Part-time & Full-Time hours available Flexible scheduling 7 days a week Highlight Seasonal Events available Team Member Perks: Competitive wages by shift! Easy to use APP to track & monitor schedule Health/Vision/Dental & Voluntary benefits available Quick and easy digital on-boarding process for efficiency & convenience. Weekly pay on Friday's Direct deposit Growth opportunities Requirements Must be at least 18 years old 2 forms of ID Consent to pre-employment screen At least 6 months banquet or restaurant / relevant experience Reliable Transportation necessary Regular access to phone/email service required (for communication and scheduling) APPLY TODAY & WE WILL BE IN TOUCH WITH YOU PROMPTLY! PM21
ARE YOU SEEKING A LOCAL, CONSISTENT & FLEXIBLE, FOOD SERVICE OPPORTUNITY? INTERESTED IN SUPPORTING REPUTABLE CLIENTELE WITH THEIR IMMEDIATE NEEDS? Facilities in New Haven, CT & Hamden, CT & Surrounding Part-time & Full-Time hours available Flexible scheduling 7 days a week Highlight Seasonal Events available Team Member Perks: Competitive wages by shift! Easy to use APP to track & monitor schedule Health/Vision/Dental & Voluntary benefits available Quick and easy digital on-boarding process for efficiency & convenience. Weekly pay on Friday's Direct deposit Growth opportunities Requirements Must be at least 18 years old 2 forms of ID Consent to pre-employment screen At least 6 months banquet or restaurant / relevant experience Reliable Transportation necessary Regular access to phone/email service required (for communication and scheduling) APPLY TODAY & WE WILL BE IN TOUCH WITH YOU PROMPTLY! PM21
Mar 26, 2024
Full time
ARE YOU SEEKING A LOCAL, CONSISTENT & FLEXIBLE, FOOD SERVICE OPPORTUNITY? INTERESTED IN SUPPORTING REPUTABLE CLIENTELE WITH THEIR IMMEDIATE NEEDS? Facilities in New Haven, CT & Hamden, CT & Surrounding Part-time & Full-Time hours available Flexible scheduling 7 days a week Highlight Seasonal Events available Team Member Perks: Competitive wages by shift! Easy to use APP to track & monitor schedule Health/Vision/Dental & Voluntary benefits available Quick and easy digital on-boarding process for efficiency & convenience. Weekly pay on Friday's Direct deposit Growth opportunities Requirements Must be at least 18 years old 2 forms of ID Consent to pre-employment screen At least 6 months banquet or restaurant / relevant experience Reliable Transportation necessary Regular access to phone/email service required (for communication and scheduling) APPLY TODAY & WE WILL BE IN TOUCH WITH YOU PROMPTLY! PM21
Serves drinks to guests in a timely fashion and attentive to guests, making them feel welcomed at all times. Principal Duties & Responsibilities: Observes guests to respond to their needs. Follows alcohol awareness procedures regarding company's responsible beverage service, monitors guest consumption, and intervenes as needed according to guidelines. Takes beverage orders and communicates it to bartender. Assists in the preparation of drinks and presents drinks to guests. Serves both alcoholic and non-alcoholic beverages to casino guests. Requests ID from customers when legal age is questionable. Removes empty or dirty glasses and bottles and returns them to bar or kitchen. Keeps service area stocked and cleaned. Provides fast, exceptional service and receives satisfaction comments on internal shops. Handles money according to procedure and secures all monies at the end of each shift. Maintains quick and prompt service while maintaining a smile. Maintains round times of 20 minutes or less on Casino Floor for drink service. Carries full trays of no more than 20 drinks on tray. Adheres to department and property policies and procedures. Maintains knowledge of property information, including memorabilia. Serves as an ambassador of goodwill while working and at guest and public relation functions. Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor. Resolves service problems according to guidelines. Provides personalized service and uses guest name. Speaks positively when talking with guests and co-workers. Promotes casino events and programs. Accepts consequences of not adhering to departmental standards, which may include discipline up to and including termination. Knowledge, Skills, and Abilities Required: High school diploma or general education degree (GED). Must be 21 years of age. Previous experience as a waitress, preferable in a similar environment. Must be able to communicate clearly and effectively with all Hard Rockers and guests Possess excellent guest service skills. Must be able to read, write legibly, understand and speak English. Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Able to work flexible hours and days. Also able to work banquets and special events. Know or able to learn tray service and cocktail ingredients. Must meet professional appearance standards as prescribed by Hard Rock policy. Able to stand and walk for up to four hours wearing one-inch heels. Able to work in a fast paced and often crowded environment. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Ability to interpret a variety of instructions. Must project a professional and positive image. High energy level. Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Knowledge, Skills, and Abilities Required: A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position. B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc. C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.) High school diploma or general education degree (GED). Must be 21 years of age. Previous experience as a waitress, preferable in a similar environment. Must be able to communicate clearly and effectively with all Hard Rockers and guests Possess excellent guest service skills. Must be able to read, write legibly, understand and speak English. Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Able to work flexible hours and days. Also able to work banquets and special events. Know or able to learn tray service and cocktail ingredients. Must meet professional appearance standards as prescribed by Hard Rock policy. Able to stand and walk for up to four hours wearing one-inch heels. Able to work in a fast paced and often crowded environment. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Ability to interpret a variety of instructions. Must project a professional and positive image. High energy level. Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Training All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction and Overview Title 31 SAR Incident Reporting Awareness Training Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments Prevent Human Trafficking Working Conditions Physical Demands How Often Environmental Conditions How Often Standing C Extreme Cold R Walking C Extreme Heat O Sitting R Temperature Changes O Lifting C Wet R Carrying C Humid O Pushing O Noise C Pulling O Vibration R Climbing O Hazards O Balancing O Atmospheric Conditions O Stooping O Cigarette Smoke C Kneeling O Crouching O Crawling R Reaching C Handling C Grasping C Feeling C Talking C Hearing C Repetitive Motions C Eye/Hand/Foot Coordination C C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _ Little physical effort _ Light work X Medium work _ Heavy work _ Very heavy work
Mar 13, 2024
Full time
Serves drinks to guests in a timely fashion and attentive to guests, making them feel welcomed at all times. Principal Duties & Responsibilities: Observes guests to respond to their needs. Follows alcohol awareness procedures regarding company's responsible beverage service, monitors guest consumption, and intervenes as needed according to guidelines. Takes beverage orders and communicates it to bartender. Assists in the preparation of drinks and presents drinks to guests. Serves both alcoholic and non-alcoholic beverages to casino guests. Requests ID from customers when legal age is questionable. Removes empty or dirty glasses and bottles and returns them to bar or kitchen. Keeps service area stocked and cleaned. Provides fast, exceptional service and receives satisfaction comments on internal shops. Handles money according to procedure and secures all monies at the end of each shift. Maintains quick and prompt service while maintaining a smile. Maintains round times of 20 minutes or less on Casino Floor for drink service. Carries full trays of no more than 20 drinks on tray. Adheres to department and property policies and procedures. Maintains knowledge of property information, including memorabilia. Serves as an ambassador of goodwill while working and at guest and public relation functions. Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor. Resolves service problems according to guidelines. Provides personalized service and uses guest name. Speaks positively when talking with guests and co-workers. Promotes casino events and programs. Accepts consequences of not adhering to departmental standards, which may include discipline up to and including termination. Knowledge, Skills, and Abilities Required: High school diploma or general education degree (GED). Must be 21 years of age. Previous experience as a waitress, preferable in a similar environment. Must be able to communicate clearly and effectively with all Hard Rockers and guests Possess excellent guest service skills. Must be able to read, write legibly, understand and speak English. Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Able to work flexible hours and days. Also able to work banquets and special events. Know or able to learn tray service and cocktail ingredients. Must meet professional appearance standards as prescribed by Hard Rock policy. Able to stand and walk for up to four hours wearing one-inch heels. Able to work in a fast paced and often crowded environment. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Ability to interpret a variety of instructions. Must project a professional and positive image. High energy level. Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Knowledge, Skills, and Abilities Required: A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position. B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc. C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.) High school diploma or general education degree (GED). Must be 21 years of age. Previous experience as a waitress, preferable in a similar environment. Must be able to communicate clearly and effectively with all Hard Rockers and guests Possess excellent guest service skills. Must be able to read, write legibly, understand and speak English. Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Able to work flexible hours and days. Also able to work banquets and special events. Know or able to learn tray service and cocktail ingredients. Must meet professional appearance standards as prescribed by Hard Rock policy. Able to stand and walk for up to four hours wearing one-inch heels. Able to work in a fast paced and often crowded environment. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Ability to interpret a variety of instructions. Must project a professional and positive image. High energy level. Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Training All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction and Overview Title 31 SAR Incident Reporting Awareness Training Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments Prevent Human Trafficking Working Conditions Physical Demands How Often Environmental Conditions How Often Standing C Extreme Cold R Walking C Extreme Heat O Sitting R Temperature Changes O Lifting C Wet R Carrying C Humid O Pushing O Noise C Pulling O Vibration R Climbing O Hazards O Balancing O Atmospheric Conditions O Stooping O Cigarette Smoke C Kneeling O Crouching O Crawling R Reaching C Handling C Grasping C Feeling C Talking C Hearing C Repetitive Motions C Eye/Hand/Foot Coordination C C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _ Little physical effort _ Light work X Medium work _ Heavy work _ Very heavy work
Advertisement Closes 4/14/2024 (8:00 PM EDT) 24-01902 Park Chef I Pay Grade11 Salary $15.70 - $23.54 Hourly Employment Type EXECUTIVE BRANCH FULL TIME ELIGIBLE FOR OVERTIME PAY 18A 37.5 HR/WK Click here for more details on state employment. Hiring Agency Tourism, Arts, & Heritage Cabinet Kentucky Department of Parks Location 5465 State Park Rd Jamestown, KY 42629 USA Description The Kentucky Department of Parks is seeking an experienced and motivated team leader with a passion fordelivering exceptional guest service as our new Chef I for the Rowena Landing Restaurant at the LakeCumberland State Resort Park, located on the beautiful 60 thousand plus acre Lake Cumberland. This Resort Parkis one of the premier lodging and dining facilities in the area. For decades, we have been serving our guestsin our 200-seat restaurant with panoramic views of Lake Cumberland. In addition to back-of-house operations, you will work with the Sales Department and other Park staff to provide delivery of exceptional guest servicesand catering for multiple groups, events, and banquets in various locations around the Park throughout theyear. If leading your team in providing quality customer service while working in one of the finest locationsin Kentucky appeals to you, then this position MIGHT be for you! Under the direction of the Park Chef III, the primary duties include, but are not limited to, the following: Plans, trains, and supervises kitchen personnel Plans, participates, implements, and manages food product consistency Menu development Ensures sanitation guidelines are followed. Inventory, purchasing, and budget reporting Enforces departmental rules, regulations, and policies. Preferred skills and experience: Analytical Thinking Time management Teamwork Ability to work under pressure Communication skills Able to meet financial targets Compliance with all food and beverage park standards Excellent grooming standards Willingness to develop team members and self Flexibility to respond to a range of different work situations Ability to work on your own or in teams Maintain a valid Kentucky Server Training in Alcohol Laws and Regulations (S.T.A.R.) and Servsafe certifications We offer these great benefits: Affordable health insurance with optional Health Reimbursement Account Optional dental/vision insurance Wellness Incentives Program Life insurance Retirement plan Vacation Paid Time Off and Holiday/Sick Paid Time Off Employee Assistance Program Employee discounts Training/career development opportunities Optional Deferred Compensation program (401K/457K) Complimentary state park visits for you and your family! Minimum Requirements EDUCATION:High school graduate. EXPERIENCE, TRAINING, OR SKILLS:Must have three years of food preparation experience in salads, vegetables, or meats. One year of the required experience must include management or supervision of a medium-to large-scale institutional or commercial full-service restaurant or state resort park food facility. Substitute EDUCATION for EXPERIENCE:One year of culinary training will substitute for one year of the food preparation experience. Substitute EXPERIENCE for EDUCATION:NONE SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):NONE Working Conditions Typical working conditions for a specific position may be listed on the individual position description. Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111. If you have questions about this advertisement, please contact Mark Baker at or -111. An Equal Opportunity Employer M/F/D
Mar 28, 2024
Full time
Advertisement Closes 4/14/2024 (8:00 PM EDT) 24-01902 Park Chef I Pay Grade11 Salary $15.70 - $23.54 Hourly Employment Type EXECUTIVE BRANCH FULL TIME ELIGIBLE FOR OVERTIME PAY 18A 37.5 HR/WK Click here for more details on state employment. Hiring Agency Tourism, Arts, & Heritage Cabinet Kentucky Department of Parks Location 5465 State Park Rd Jamestown, KY 42629 USA Description The Kentucky Department of Parks is seeking an experienced and motivated team leader with a passion fordelivering exceptional guest service as our new Chef I for the Rowena Landing Restaurant at the LakeCumberland State Resort Park, located on the beautiful 60 thousand plus acre Lake Cumberland. This Resort Parkis one of the premier lodging and dining facilities in the area. For decades, we have been serving our guestsin our 200-seat restaurant with panoramic views of Lake Cumberland. In addition to back-of-house operations, you will work with the Sales Department and other Park staff to provide delivery of exceptional guest servicesand catering for multiple groups, events, and banquets in various locations around the Park throughout theyear. If leading your team in providing quality customer service while working in one of the finest locationsin Kentucky appeals to you, then this position MIGHT be for you! Under the direction of the Park Chef III, the primary duties include, but are not limited to, the following: Plans, trains, and supervises kitchen personnel Plans, participates, implements, and manages food product consistency Menu development Ensures sanitation guidelines are followed. Inventory, purchasing, and budget reporting Enforces departmental rules, regulations, and policies. Preferred skills and experience: Analytical Thinking Time management Teamwork Ability to work under pressure Communication skills Able to meet financial targets Compliance with all food and beverage park standards Excellent grooming standards Willingness to develop team members and self Flexibility to respond to a range of different work situations Ability to work on your own or in teams Maintain a valid Kentucky Server Training in Alcohol Laws and Regulations (S.T.A.R.) and Servsafe certifications We offer these great benefits: Affordable health insurance with optional Health Reimbursement Account Optional dental/vision insurance Wellness Incentives Program Life insurance Retirement plan Vacation Paid Time Off and Holiday/Sick Paid Time Off Employee Assistance Program Employee discounts Training/career development opportunities Optional Deferred Compensation program (401K/457K) Complimentary state park visits for you and your family! Minimum Requirements EDUCATION:High school graduate. EXPERIENCE, TRAINING, OR SKILLS:Must have three years of food preparation experience in salads, vegetables, or meats. One year of the required experience must include management or supervision of a medium-to large-scale institutional or commercial full-service restaurant or state resort park food facility. Substitute EDUCATION for EXPERIENCE:One year of culinary training will substitute for one year of the food preparation experience. Substitute EXPERIENCE for EDUCATION:NONE SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):NONE Working Conditions Typical working conditions for a specific position may be listed on the individual position description. Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111. If you have questions about this advertisement, please contact Mark Baker at or -111. An Equal Opportunity Employer M/F/D
Harrah's Cherokee Casino Resort
Cherokee, North Carolina
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Supervisor,Food Service DEPARTMENT: Food and Beverage (Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Laurel Lounge, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S16- Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Assistant Restaurant Manager, F&B SUPERVISES: Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host, Laurel Lounge Host, DR Laurel Lounge Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet) JOB SUMMARY: Manage the day-to-day operations of restaurants and room service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure food and beverage products meet standards and make appropriate changes when necessary Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end of shift banking functions Assist cashier functions of voids and overrides Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships with customers Prepare prep lists Serve as communication liaison to subordinates and to Restaurant Manager Responsible for timely delivery of comp requests from VIP services and other casino department Responsible for the complete set-up and operation of each scheduled shift Complete end of shift logs in a timely and accurate manner Enforce appearance standards Delight our guests with outstanding service Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy Ensure service recovery activities Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Monitor bartenders and other employees with cash to ensure proper cash handling procedures Conduct a physical inventory of bar ware and requisition replacement items as needed Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages MINIMUM QUALIFICATIONS: High school diploma or GED required Associate degree from an accredited educational institution or related field preferred Trade certifications or training preferred Two years supervisory experience in hospitality environment required Three years experience in food service required RASP certification required ServSafe certification required Can be completed within 30 days of date of hire Can be completed within 90 days of date of hire Must demonstrate the following essential knowledge and skills: Knowledge of food preparation and presentation Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Documented excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to lift 50 pounds Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to maneuver and tap a keg weighing 165 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to operate in mentally and physically stressful situations Must be able to walk, stand or crouch on narrow and/or slippery surfaces Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 10.5.23
Mar 28, 2024
Full time
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Supervisor,Food Service DEPARTMENT: Food and Beverage (Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Laurel Lounge, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri) GRADE/FLSA STATUS: S16- Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Assistant Restaurant Manager, F&B SUPERVISES: Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host, Laurel Lounge Host, DR Laurel Lounge Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet) JOB SUMMARY: Manage the day-to-day operations of restaurants and room service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure food and beverage products meet standards and make appropriate changes when necessary Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end of shift banking functions Assist cashier functions of voids and overrides Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships with customers Prepare prep lists Serve as communication liaison to subordinates and to Restaurant Manager Responsible for timely delivery of comp requests from VIP services and other casino department Responsible for the complete set-up and operation of each scheduled shift Complete end of shift logs in a timely and accurate manner Enforce appearance standards Delight our guests with outstanding service Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy Ensure service recovery activities Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Monitor bartenders and other employees with cash to ensure proper cash handling procedures Conduct a physical inventory of bar ware and requisition replacement items as needed Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages MINIMUM QUALIFICATIONS: High school diploma or GED required Associate degree from an accredited educational institution or related field preferred Trade certifications or training preferred Two years supervisory experience in hospitality environment required Three years experience in food service required RASP certification required ServSafe certification required Can be completed within 30 days of date of hire Can be completed within 90 days of date of hire Must demonstrate the following essential knowledge and skills: Knowledge of food preparation and presentation Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Excellent interpersonal skills Documented excellent leadership/motivational skills Knowledge of sanitation standards and procedures Able to attend to multiple priorities simultaneously Problem-solving abilities Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to be on feet for 8-hour shift Must be able to lift 50 pounds Must be able to stoop, bend, reach, kneel, twist and grasp items Must be able to maneuver and tap a keg weighing 165 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to operate in mentally and physically stressful situations Must be able to walk, stand or crouch on narrow and/or slippery surfaces Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 10.5.23