At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day. Who We Are We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking. We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience. We are currently seeking dynamic, guest experience focused Jr. Servers to join our team of dedicated wine and food enthusiasts. The successful candidate will have the ability to display a professional and engaging attitude while being able to deliver an exceptional dining experience for our guests. You would be required to work flexible shifts including days, evenings, and weekends. The atomsphere Trius Winery is a Canadian winemaking pioneer that has been crafting fine VQA wines from premium grapes for over 40 years. Nestled between the Niagara Escarpment and Lake Ontario, we harvest our grapes from four Niagara-on-the-Lake appellations to create distinctive varietals that reflect our region's unique taste of place. Wine inspired cuisine has never been more intriguing as it is at Trius and Executive Chef Frank Dodd and his culinary team are the center of it all. Surrounded by Niagara's local farms and grape growers, Trius showcases the importance of fresh ingredients while balancing the beauty of award-winning wines. The opportunity Your growth is important to us at Trius. A stellar management team is keen to help you develop your skills and progress within our estate and beyond. Trius is part of the Andrew Peller Ltd family of brands and we offer competitive total compensation, hourly rates and unique perks (like free products monthly) for our teammates. For Jr Server we are looking for someone with: • Smart Serve Certification. • Guest/Customer service excellence focused • Ability to work varied shifts including days, evenings, and weekends. On your shift you will be: • Helping create an ideal experience for our guests. • Running food and describing the dish to the guest with great onstage demeanour • Assisting with back duties - polishing cutlery and plates and completing daily restaurant duties • Supporting in all phases of service (bread, water, coffee, mis en place) & following our steps of service • Clearing and setting tables • Assisting with setups and takedowns We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. Accommodation: Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email Equal Opportunity Employment: At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
Apr 19, 2024
Full time
At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day. Who We Are We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking. We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience. We are currently seeking dynamic, guest experience focused Jr. Servers to join our team of dedicated wine and food enthusiasts. The successful candidate will have the ability to display a professional and engaging attitude while being able to deliver an exceptional dining experience for our guests. You would be required to work flexible shifts including days, evenings, and weekends. The atomsphere Trius Winery is a Canadian winemaking pioneer that has been crafting fine VQA wines from premium grapes for over 40 years. Nestled between the Niagara Escarpment and Lake Ontario, we harvest our grapes from four Niagara-on-the-Lake appellations to create distinctive varietals that reflect our region's unique taste of place. Wine inspired cuisine has never been more intriguing as it is at Trius and Executive Chef Frank Dodd and his culinary team are the center of it all. Surrounded by Niagara's local farms and grape growers, Trius showcases the importance of fresh ingredients while balancing the beauty of award-winning wines. The opportunity Your growth is important to us at Trius. A stellar management team is keen to help you develop your skills and progress within our estate and beyond. Trius is part of the Andrew Peller Ltd family of brands and we offer competitive total compensation, hourly rates and unique perks (like free products monthly) for our teammates. For Jr Server we are looking for someone with: • Smart Serve Certification. • Guest/Customer service excellence focused • Ability to work varied shifts including days, evenings, and weekends. On your shift you will be: • Helping create an ideal experience for our guests. • Running food and describing the dish to the guest with great onstage demeanour • Assisting with back duties - polishing cutlery and plates and completing daily restaurant duties • Supporting in all phases of service (bread, water, coffee, mis en place) & following our steps of service • Clearing and setting tables • Assisting with setups and takedowns We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. Accommodation: Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email Equal Opportunity Employment: At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
Dutch Valley Restaurant - Dutchman Hospitality Group
Sugarcreek, Ohio
Start or develop your career in hospitality to learn skills you'll use for the rest of your life. If you enjoy sharing hospitality with others, we want you on our team! Our team members enjoy: Sundays off DHG Discounts - on meals/merchandise/lodging/shows for staff Annual vacation bonus Wooden Nickels On-the-job training Flexible schedules Scholarship program Free access to SmartDollar What you'll be doing Smile, make eye contact and engage guests in friendly conversation Take beverage/meal orders from guests Answer questions/make suggestions Enter orders into computer Garnish dishes Serve beverages and food Present total meal costs Tell guests about the bakery, gift shop, and local attractions Use software to process orders and create guest checks Skills you'll bring along Read, write and understand instructions Sharing information to guests Stand and walk for extended periods of time Lift and/or move 15 to 30 lbs. SafeServ certification preferred, but will provide training Job Type Full or part-time position No Sunday hours Work rotating schedules including some evenings, weekends and holidays. On-the-job training provided Benefits Medical insurance and HSA 401(k) plan with match Wellness Program Dental, Vision, Accident, Life, Critical Illness, Term Life Insurance available Medical and supplemental insurances are available for employees who work at least 30 hours/week.
Apr 19, 2024
Full time
Start or develop your career in hospitality to learn skills you'll use for the rest of your life. If you enjoy sharing hospitality with others, we want you on our team! Our team members enjoy: Sundays off DHG Discounts - on meals/merchandise/lodging/shows for staff Annual vacation bonus Wooden Nickels On-the-job training Flexible schedules Scholarship program Free access to SmartDollar What you'll be doing Smile, make eye contact and engage guests in friendly conversation Take beverage/meal orders from guests Answer questions/make suggestions Enter orders into computer Garnish dishes Serve beverages and food Present total meal costs Tell guests about the bakery, gift shop, and local attractions Use software to process orders and create guest checks Skills you'll bring along Read, write and understand instructions Sharing information to guests Stand and walk for extended periods of time Lift and/or move 15 to 30 lbs. SafeServ certification preferred, but will provide training Job Type Full or part-time position No Sunday hours Work rotating schedules including some evenings, weekends and holidays. On-the-job training provided Benefits Medical insurance and HSA 401(k) plan with match Wellness Program Dental, Vision, Accident, Life, Critical Illness, Term Life Insurance available Medical and supplemental insurances are available for employees who work at least 30 hours/week.
This role prepares all food orders in a timely manner and in accordance with Harrah's standards and kitchen/outlets guide specifications. Will also maintain organization, cleanliness and sanitation of work area and equipment in accordance with local USPH standards. Our ideal candidate: High school diploma or GED preferred. San Diego County Food Handlers certification required. Knowledge of kitchen sanitation standards and procedures Basic knowledge of food preparation techniques and presentation Must have knowledge to operate and maintain all basic kitchen equipment. Able to attend to multiple priorities simultaneously. Problem-solving abilities with ability to quickly perform mathematical computations. Able to handle high stress in the work environment and turn stress into high energy. Dexterity to use knives and other hand-held instruments, as well as food preparation equipment required. Neat, professional appearance with excellent personal hygiene. Must be able to work a flexible schedule including weekends, evenings, holidays, and overtime, if required. One year cooking experience in high volume food service operation is preferred. About the role: Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Meet expected service delivery times as defined by department's service standards or as required by receiver of service or goods. Ensure that all food products prepared meet the established specifications and standards prior to being served. Responsible for fast and clean servicing of all menu items to the servers Prepare, cook, and season all food. Ensure the quality and presentation of food products prepared. Perform all station functions necessary in the prep and cooking areas. Always provide the highest quality of service to customers and associates. Ensure each order sent out is uniform and consistent. Adhere to kitchen maintenance and sanitation program. Control food production to include proper cooking methods, cooking time and temperature and ensuring sanitation, handling and storage of prepared food and leftovers. Prepare for rush period of work without getting behind. Check workstation and maintain the general cleanliness of the various cook stations throughout kitchen. Keep stock on hand and organizes orders. Fill special orders when customers request it. Organize workday. Knowledgeable about Harrah's facilities, promotions, and services Ensure products meet all recipe standards. Maintain portion consistency and food temperatures. Responsible for maintaining proper production levels. Calibrate pH meters, thermometers, and weight/volume measurement scales. Understand local sanitation, health code laws, weights, and measures requirements. Ensure all required logbooks, temperature logs and inventory sheets are maintained and verified. Properly maintain and store company inventory including utensils, knifes, equipment and machinery Adhere to regulatory, departmental and company policies/procedures in an ethical manner. Protect all company assets regarding waste, breakage, and theft. Share equipment with co-workers. Ability to cooperate and interact effectively with both front and back of house personnel. A few more things: Must be able to be on feet for 8-hour shift. Must be able to stoop, bend, reach, kneel, twist and grasp. Must be able to have exposure to extreme heat or cold temperatures. Must be able to respond to visual and aural cues. Must be able to read, write, speak, and understand English. Must be physically mobile with reasonable accommodation. Must be able to lift and carry 50 pounds and be able to push and pull up to 100 pounds in a cart. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke.Pay: $21.00 per hour, depending on experience. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary. Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. Preference is given to qualified Rincon tribal members and members of other federally recognized tribes. NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Apr 18, 2024
Full time
This role prepares all food orders in a timely manner and in accordance with Harrah's standards and kitchen/outlets guide specifications. Will also maintain organization, cleanliness and sanitation of work area and equipment in accordance with local USPH standards. Our ideal candidate: High school diploma or GED preferred. San Diego County Food Handlers certification required. Knowledge of kitchen sanitation standards and procedures Basic knowledge of food preparation techniques and presentation Must have knowledge to operate and maintain all basic kitchen equipment. Able to attend to multiple priorities simultaneously. Problem-solving abilities with ability to quickly perform mathematical computations. Able to handle high stress in the work environment and turn stress into high energy. Dexterity to use knives and other hand-held instruments, as well as food preparation equipment required. Neat, professional appearance with excellent personal hygiene. Must be able to work a flexible schedule including weekends, evenings, holidays, and overtime, if required. One year cooking experience in high volume food service operation is preferred. About the role: Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values Meet expected service delivery times as defined by department's service standards or as required by receiver of service or goods. Ensure that all food products prepared meet the established specifications and standards prior to being served. Responsible for fast and clean servicing of all menu items to the servers Prepare, cook, and season all food. Ensure the quality and presentation of food products prepared. Perform all station functions necessary in the prep and cooking areas. Always provide the highest quality of service to customers and associates. Ensure each order sent out is uniform and consistent. Adhere to kitchen maintenance and sanitation program. Control food production to include proper cooking methods, cooking time and temperature and ensuring sanitation, handling and storage of prepared food and leftovers. Prepare for rush period of work without getting behind. Check workstation and maintain the general cleanliness of the various cook stations throughout kitchen. Keep stock on hand and organizes orders. Fill special orders when customers request it. Organize workday. Knowledgeable about Harrah's facilities, promotions, and services Ensure products meet all recipe standards. Maintain portion consistency and food temperatures. Responsible for maintaining proper production levels. Calibrate pH meters, thermometers, and weight/volume measurement scales. Understand local sanitation, health code laws, weights, and measures requirements. Ensure all required logbooks, temperature logs and inventory sheets are maintained and verified. Properly maintain and store company inventory including utensils, knifes, equipment and machinery Adhere to regulatory, departmental and company policies/procedures in an ethical manner. Protect all company assets regarding waste, breakage, and theft. Share equipment with co-workers. Ability to cooperate and interact effectively with both front and back of house personnel. A few more things: Must be able to be on feet for 8-hour shift. Must be able to stoop, bend, reach, kneel, twist and grasp. Must be able to have exposure to extreme heat or cold temperatures. Must be able to respond to visual and aural cues. Must be able to read, write, speak, and understand English. Must be physically mobile with reasonable accommodation. Must be able to lift and carry 50 pounds and be able to push and pull up to 100 pounds in a cart. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke.Pay: $21.00 per hour, depending on experience. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary. Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. Preference is given to qualified Rincon tribal members and members of other federally recognized tribes. NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY: Brews Brothers Server is responsible for providing superior service to both internal and external guests. The Server is also responsible for serving guests in designated outlet according to the service specifications of that outlet to provide the guests with an outstanding dining experience KEY JOB FUNCTIONS: Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Provides superior guest service, positively affects interactions with guests and employees, can deal with difficult guests in all types of business conditions and can work effectively and courteously with fellow employees. Responsible for complete and accurate set-up and breakdown of the dining room in a timely manner. Assure the efficient smooth serving of guests in a timely manner, as outlined in the Brews Brothers Playbook. Ensure the safety and security of guests and employees. Protection for our guests from over service by providing for our guests' needs without being overbearing. Performs other duties as assigned. MISCELLANEOUS: Must be able to work in a busy restaurant environment. Completes all company-required training within designated time periods. must be able to lift 40 pounds must be able to perform repetitive tasks must be able to work safely in a busy kitchen environment must be able to stand, lift, bend, and twist as required must be able to work well with others must have basic reading and math skills must be able to maintain focus on the task at hand must be able to run their own table timing must be able to maintain a calm and pleasant attitude in high stress situations must have appropriate social skills and enjoy interacting with the public and coworkers QUALIFICATIONS: High School Diploma or GED Required. Must be at least 19 years of age to work in the Casino. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to speak, read, write, and understand English. Ability to maintain regular, predictable attendance according to schedule. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to work with the public in a professional manner at all times. Must respect confidentiality to guests and company as sensitive information will be given and received. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Apr 14, 2024
Full time
JOB SUMMARY: Brews Brothers Server is responsible for providing superior service to both internal and external guests. The Server is also responsible for serving guests in designated outlet according to the service specifications of that outlet to provide the guests with an outstanding dining experience KEY JOB FUNCTIONS: Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Provides superior guest service, positively affects interactions with guests and employees, can deal with difficult guests in all types of business conditions and can work effectively and courteously with fellow employees. Responsible for complete and accurate set-up and breakdown of the dining room in a timely manner. Assure the efficient smooth serving of guests in a timely manner, as outlined in the Brews Brothers Playbook. Ensure the safety and security of guests and employees. Protection for our guests from over service by providing for our guests' needs without being overbearing. Performs other duties as assigned. MISCELLANEOUS: Must be able to work in a busy restaurant environment. Completes all company-required training within designated time periods. must be able to lift 40 pounds must be able to perform repetitive tasks must be able to work safely in a busy kitchen environment must be able to stand, lift, bend, and twist as required must be able to work well with others must have basic reading and math skills must be able to maintain focus on the task at hand must be able to run their own table timing must be able to maintain a calm and pleasant attitude in high stress situations must have appropriate social skills and enjoy interacting with the public and coworkers QUALIFICATIONS: High School Diploma or GED Required. Must be at least 19 years of age to work in the Casino. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to speak, read, write, and understand English. Ability to maintain regular, predictable attendance according to schedule. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to work with the public in a professional manner at all times. Must respect confidentiality to guests and company as sensitive information will be given and received. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Job Classification Catering Employee Department Three Pillars Catering and Concessions Status Probationary Full-Time Union May incur lay-offs during University recess periods FLSA Status Full-Time and Part Time positions available, Non-Exempt, Hourly Starting Rate $15.30 + Gratuity (Union Employees: See Appendix "A" of Union contract) Benefits Benefits Included for full time positions Present Schedule Schedule Varies, Event Based Business Must be available days, evenings, weekends, with hours changing weekly Note that stated hours and days may vary - Mandatory overtime, as required, in the Union Contract Position Summary Provide exceptional service for Three Pillars Catering. Set up, service, and cleanup of special events on and off UB Campus for clients. Job Requirements Professional appearance. Attention to detail. Ability to work well with team. Good eye contact / people skills. Willing to do prep and clean up on occasion. Open availability. Familiar with off premises catering - i.e. loading & unloading of equipment, set up. Punctuality and consistent attendance. Must be able to read and write English. Must be able to communicate well with customers and management. Must have excellent customer service skills. Must have professional appearance, demeanor, and hygiene. Must have basic and accurate math skills. Must be able to make independence decisions. Must have dependable transportation. Must work Catering, Concessions and any other special events assigned to the department. Must obtain PCI certification through Campus Dining for working events. Job Assignments Ensure exemplary guest service through all forms of banquet service, carving stations, bartending, running food during events, buffets, plated, replenishing product and supplies in compliance with event standards. Ensure that events are properly equipped and executed by transporting, pulling, setting up and breaking down, as well as returning equipment to designated storages in compliance with event standards and instructions. Perform side work by helping to provide a safe and clean work environment. Clean, organize and restock equipment/product returning from catering events. Perform other duties as assigned. Service at Presidential events, President Residence and Butler Mansion. Demonstrate excellent customer service at all times. General cleaning and other food service duties as requested by management. Work Environment The work environment can be loud and busy. There is exposure to kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery falls. The position operates in a kitchen environment where the employee is frequently exposed to heat, steam, fire, and noise. Exposure to extreme temperatures in coolers and freezers. Physical and Mental Demands The position is very active and the employee must be able to stand and walk minimum of 8 hours. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, crawl, bend, stretch, twist, or reach out. While performing the duties of the job, the employee is regularly required to talk and hear. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. The employee must have the ability to use hands to finger, manipulate fingers; and reach with hands and arms, to stir, measure, pour, cut, chop, dice, and decorate, etc. The position requires working taste buds, ability to smell, feel with fingers and visually inspect, include close and distance vision. The employee must frequently lift and or move up to 25 lbs. and occasionally lift and or move up to 50 lbs. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.
Apr 07, 2024
Full time
Job Classification Catering Employee Department Three Pillars Catering and Concessions Status Probationary Full-Time Union May incur lay-offs during University recess periods FLSA Status Full-Time and Part Time positions available, Non-Exempt, Hourly Starting Rate $15.30 + Gratuity (Union Employees: See Appendix "A" of Union contract) Benefits Benefits Included for full time positions Present Schedule Schedule Varies, Event Based Business Must be available days, evenings, weekends, with hours changing weekly Note that stated hours and days may vary - Mandatory overtime, as required, in the Union Contract Position Summary Provide exceptional service for Three Pillars Catering. Set up, service, and cleanup of special events on and off UB Campus for clients. Job Requirements Professional appearance. Attention to detail. Ability to work well with team. Good eye contact / people skills. Willing to do prep and clean up on occasion. Open availability. Familiar with off premises catering - i.e. loading & unloading of equipment, set up. Punctuality and consistent attendance. Must be able to read and write English. Must be able to communicate well with customers and management. Must have excellent customer service skills. Must have professional appearance, demeanor, and hygiene. Must have basic and accurate math skills. Must be able to make independence decisions. Must have dependable transportation. Must work Catering, Concessions and any other special events assigned to the department. Must obtain PCI certification through Campus Dining for working events. Job Assignments Ensure exemplary guest service through all forms of banquet service, carving stations, bartending, running food during events, buffets, plated, replenishing product and supplies in compliance with event standards. Ensure that events are properly equipped and executed by transporting, pulling, setting up and breaking down, as well as returning equipment to designated storages in compliance with event standards and instructions. Perform side work by helping to provide a safe and clean work environment. Clean, organize and restock equipment/product returning from catering events. Perform other duties as assigned. Service at Presidential events, President Residence and Butler Mansion. Demonstrate excellent customer service at all times. General cleaning and other food service duties as requested by management. Work Environment The work environment can be loud and busy. There is exposure to kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery falls. The position operates in a kitchen environment where the employee is frequently exposed to heat, steam, fire, and noise. Exposure to extreme temperatures in coolers and freezers. Physical and Mental Demands The position is very active and the employee must be able to stand and walk minimum of 8 hours. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, crawl, bend, stretch, twist, or reach out. While performing the duties of the job, the employee is regularly required to talk and hear. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. The employee must have the ability to use hands to finger, manipulate fingers; and reach with hands and arms, to stir, measure, pour, cut, chop, dice, and decorate, etc. The position requires working taste buds, ability to smell, feel with fingers and visually inspect, include close and distance vision. The employee must frequently lift and or move up to 25 lbs. and occasionally lift and or move up to 50 lbs. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.
Xanterra Parks & Resorts
Yellowstone National Park, Wyoming
Overview This posting is for students enrolled in the ACMNP or CRU program. If you are not a member of this group, please do not apply. Tim Schuman; and Lauren Eisenhart are the administrators of the group. Live. Work. Explore. as a part of our ACMNP and CRU team in Yellowstone National Park! Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! Our ACMNP and CRU students work with our lodging and Food & Beverage department. Job Summary: As a Room Attendant, you will clean and prepare guest rooms (strip and make beds, clean toilets, vacuum) cleaning 14-20 rooms each day. As a Kitchen Staff, you will perform a variety of tasks in and around the back of the house area of our dining facilities, below are the tasks you may be asked to do during your shift. The Details:Position Type: SeasonalSeason Dates: May-AugustPay: $15/hr.Schedule: Typical schedule is 40 hours, 5 days/per week (may include shift work, weekends, evenings, and holidays) Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park. Life in Yellowstone: Employee housing (dormitory-style) and on-site employee meals (cafeteria-style). Room & Board costs equal to $17.00/day and are deducted bi-weekly (approximately $234.00) from your paycheck Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included No Wyoming state taxes deducted from your paycheck A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world! Benefits and Perks: Free Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more). Employee discounts on retail, food & beverage, lodging, and activities in Yellowstone Employee discounts at local gateway communities Access to maintained campgrounds and back country campsites inside and around the park Over 1,000 miles of hiking trails inside the park itself Fresh air, breathtaking views, and clear night skies World-class wildlife viewing of bison, elk, moose, wolves, bears, and more Approximately 500 geysers (the largest concentration in the world) and hot springs, including Grand Prismatic, the third largest in the world Responsibilities Room Attendant You will be responsible for making guest accommodations comfortable and inviting with the best in service courtesy and care. A typical shift includes servicing 14-20 rooms. Provide our guests with the best in service, courtesy and care by cleaning and prepare guest rooms. Comply with procedures for chemical use and room cleaning systems. Comply with the Housekeeping policies and procedures. Comply with key security and use procedures. Comply with proper Lost & Found procedures. Work safely to avoid injuries and accidents including wearing proper Personal Protective Equipment. Report unsafe conditions and maintenance concerns to the Rooms Inspector. Kitchen Crew As a Kitchen Staff, you will perform a variety of tasks in and around the back of the house area of our dining facilities, below are the tasks you may be asked to do during your shift. Dishwasher, Pot Washer, Steward: you will be responsible for cleaning all kitchen service ware and general kitchen area. Cafeteria Busser, Hot Runner, Cafeteria Server, Cold Runner: you will be responsible for prep, set-up, service, clean up, and restocking of food service areas. Cafeteria Cashier: you will enter all food and beverage items into the Point of Sale system, collect accurate payment from the guest, securely handle and balance a cash bank, process all forms of payment, and accurately deposit all sales. Buffet Runner, Buffet Server: you will be responsible for prep, set-up, service, clean up and restocking of guest buffets. Pantry Line, Bulk Prep, Sandwich Person, A.M. Pantry, P.M. Pantry: you will be responsible for preparation of bulk items, salad bar items, to order items, etc. as needed for guest and employee service. Adhere to all sanitation requirements including product rotation, temperature tracking maintenance, storage procedures, cooking requirements, and handling techniques. Maintain appearance and uniform standards. Maintain cleanliness of all kitchens, dining, and service areas. Ensure work area is orderly and properly stocked. Develop and maintain positive communication and teamwork with all co-workers and supervisors. Qualifications Time Management Organizational skills Physical Requirements include: Room Attendant physical requirements Organizational and Time management skills Ability to follow instructions and count accurately Follow work patterns consistently Ability to communicate with others effectively Stretching, walking, bending, kneeling, climbing up and down stairs, and lifting up to 50 pounds Pushing or pulling 50-75-pound housekeeping carts and bins Working with cleaning chemicals Working indoors and outside in extreme heat or cold Kitchen Crew physical requirements Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor. Ability to communicate effectively with guests, co-workers, and supervisors. Ability to absorb large amounts of information quickly: Service procedures, menus, and set-up requirements. Knowledge of basic sanitation and kitchen equipment skills. Must be able to stand, walk for long periods of time, approximately 8 hours. Must be able to lift and carry a minimum of 50 pounds. Must be able to bend, stretch, and reach for extended periods of time. Must be able to work in differing environments, i.e., cold freezers, hot prep areas, outside areas. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Apr 19, 2024
Full time
Overview This posting is for students enrolled in the ACMNP or CRU program. If you are not a member of this group, please do not apply. Tim Schuman; and Lauren Eisenhart are the administrators of the group. Live. Work. Explore. as a part of our ACMNP and CRU team in Yellowstone National Park! Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! Our ACMNP and CRU students work with our lodging and Food & Beverage department. Job Summary: As a Room Attendant, you will clean and prepare guest rooms (strip and make beds, clean toilets, vacuum) cleaning 14-20 rooms each day. As a Kitchen Staff, you will perform a variety of tasks in and around the back of the house area of our dining facilities, below are the tasks you may be asked to do during your shift. The Details:Position Type: SeasonalSeason Dates: May-AugustPay: $15/hr.Schedule: Typical schedule is 40 hours, 5 days/per week (may include shift work, weekends, evenings, and holidays) Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park. Life in Yellowstone: Employee housing (dormitory-style) and on-site employee meals (cafeteria-style). Room & Board costs equal to $17.00/day and are deducted bi-weekly (approximately $234.00) from your paycheck Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included No Wyoming state taxes deducted from your paycheck A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world! Benefits and Perks: Free Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more). Employee discounts on retail, food & beverage, lodging, and activities in Yellowstone Employee discounts at local gateway communities Access to maintained campgrounds and back country campsites inside and around the park Over 1,000 miles of hiking trails inside the park itself Fresh air, breathtaking views, and clear night skies World-class wildlife viewing of bison, elk, moose, wolves, bears, and more Approximately 500 geysers (the largest concentration in the world) and hot springs, including Grand Prismatic, the third largest in the world Responsibilities Room Attendant You will be responsible for making guest accommodations comfortable and inviting with the best in service courtesy and care. A typical shift includes servicing 14-20 rooms. Provide our guests with the best in service, courtesy and care by cleaning and prepare guest rooms. Comply with procedures for chemical use and room cleaning systems. Comply with the Housekeeping policies and procedures. Comply with key security and use procedures. Comply with proper Lost & Found procedures. Work safely to avoid injuries and accidents including wearing proper Personal Protective Equipment. Report unsafe conditions and maintenance concerns to the Rooms Inspector. Kitchen Crew As a Kitchen Staff, you will perform a variety of tasks in and around the back of the house area of our dining facilities, below are the tasks you may be asked to do during your shift. Dishwasher, Pot Washer, Steward: you will be responsible for cleaning all kitchen service ware and general kitchen area. Cafeteria Busser, Hot Runner, Cafeteria Server, Cold Runner: you will be responsible for prep, set-up, service, clean up, and restocking of food service areas. Cafeteria Cashier: you will enter all food and beverage items into the Point of Sale system, collect accurate payment from the guest, securely handle and balance a cash bank, process all forms of payment, and accurately deposit all sales. Buffet Runner, Buffet Server: you will be responsible for prep, set-up, service, clean up and restocking of guest buffets. Pantry Line, Bulk Prep, Sandwich Person, A.M. Pantry, P.M. Pantry: you will be responsible for preparation of bulk items, salad bar items, to order items, etc. as needed for guest and employee service. Adhere to all sanitation requirements including product rotation, temperature tracking maintenance, storage procedures, cooking requirements, and handling techniques. Maintain appearance and uniform standards. Maintain cleanliness of all kitchens, dining, and service areas. Ensure work area is orderly and properly stocked. Develop and maintain positive communication and teamwork with all co-workers and supervisors. Qualifications Time Management Organizational skills Physical Requirements include: Room Attendant physical requirements Organizational and Time management skills Ability to follow instructions and count accurately Follow work patterns consistently Ability to communicate with others effectively Stretching, walking, bending, kneeling, climbing up and down stairs, and lifting up to 50 pounds Pushing or pulling 50-75-pound housekeeping carts and bins Working with cleaning chemicals Working indoors and outside in extreme heat or cold Kitchen Crew physical requirements Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor. Ability to communicate effectively with guests, co-workers, and supervisors. Ability to absorb large amounts of information quickly: Service procedures, menus, and set-up requirements. Knowledge of basic sanitation and kitchen equipment skills. Must be able to stand, walk for long periods of time, approximately 8 hours. Must be able to lift and carry a minimum of 50 pounds. Must be able to bend, stretch, and reach for extended periods of time. Must be able to work in differing environments, i.e., cold freezers, hot prep areas, outside areas. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Sheraton Vancouver Wall Centre Hotel
Vancouver, British Columbia (BC)
ASSISTANT RESTAURANT MANAGER What's in it for you: Working in the largest hotel in Vancouver Aesthetically pleasing environment with a great team As a full-time role with excellent benefits If you would like to make a difference at your workplace, explore what we have to offer. Come discover Café One as our Assistant Restaurant Manager where your passion to provide exceptional guest experience will be valued. Your food enthusiasm will ensure our guests at Café One experience it as the place to gather, dine and connect. You will work alongside an amazing team that strives for excellence and achieves Wall Centre standards. Benefits and Perks: Explore Travel Program Ongoing Associate Appreciation Events What your day will look like: Assist by recruiting, hiring, training, and developing front-of-house staff, including servers, hosts, bussers, bartenders, and in-room dining associates. Assign tasks, manage associate performance, provide feedback and coach as needed. Lead by example, promote teamwork and a positive work environment. Ensure efficient operations of the restaurant while maintaining a positive atmosphere. Circulate between the F&B departments, continually checking with the guests and associates to ensure that everything is up to Wall Centre standards. Your experience and skills include: Minimum of two years leadership experience in a high-volume restaurant. Knowledge of hotel F&B operations. Knowledge of food and beverage operations, service techniques, and industry trends Knowledge of food, alcoholic beverages and wines. Must have Food Safe Level 1 and Level 2. Food Safe Certification is required to be renewed every 2 years- individuals will be responsible for paying for their course. Possess strong problem-solving skills and make decisions quickly and accurately. Ability to collaborate and work within a team to accomplish goals. Must be flexible to work varying shifts, including early mornings/evenings, weekends and holidays. Must be able to speak, read, write and understand English, a second language is an asset. Must have strong communication skills, both verbal and written (via phone, email, and in-person). Knowledge of appropriate table setting and service ware. Must possess basic computer (POS) knowledge, Micros knowledge an asset. OpenTable Reservation system knowledge is an asset. Must have Serving it Right Certification. Must be able to stand and exert well-paced mobility. Must be able to lift up to 15 lbs. on a regular and continuing basis. May be required to lift trays of food or food items weighing up to 30 lbs. occasionally. To note: Complete job description will be presented at the time of job offer ABOUT US The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver's airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run. A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person's talents are a credit, it is an individual's commitment to the group effort that creates excellence. Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless. _The Sheraton Vancouver Wall Centre Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding "open positions" and have even requested banking information from candidates._ _The Sheraton Vancouver Wall Centre Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know._ DIVERSITY Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age. Job Types: Full-time, Permanent Pay: $60,000.00-$65,000.00 per year Benefits: Dental care Disability insurance Employee assistance program Extended health care RRSP match Vision care Flexible Language Requirement: French not required Schedule: Holidays Monday to Friday Weekends as needed Experience: Leadership: 2 years (required) Licence/Certification: Serving It Right (required) Food Safety Certification (required) Work Location: In person
Apr 19, 2024
Full time
ASSISTANT RESTAURANT MANAGER What's in it for you: Working in the largest hotel in Vancouver Aesthetically pleasing environment with a great team As a full-time role with excellent benefits If you would like to make a difference at your workplace, explore what we have to offer. Come discover Café One as our Assistant Restaurant Manager where your passion to provide exceptional guest experience will be valued. Your food enthusiasm will ensure our guests at Café One experience it as the place to gather, dine and connect. You will work alongside an amazing team that strives for excellence and achieves Wall Centre standards. Benefits and Perks: Explore Travel Program Ongoing Associate Appreciation Events What your day will look like: Assist by recruiting, hiring, training, and developing front-of-house staff, including servers, hosts, bussers, bartenders, and in-room dining associates. Assign tasks, manage associate performance, provide feedback and coach as needed. Lead by example, promote teamwork and a positive work environment. Ensure efficient operations of the restaurant while maintaining a positive atmosphere. Circulate between the F&B departments, continually checking with the guests and associates to ensure that everything is up to Wall Centre standards. Your experience and skills include: Minimum of two years leadership experience in a high-volume restaurant. Knowledge of hotel F&B operations. Knowledge of food and beverage operations, service techniques, and industry trends Knowledge of food, alcoholic beverages and wines. Must have Food Safe Level 1 and Level 2. Food Safe Certification is required to be renewed every 2 years- individuals will be responsible for paying for their course. Possess strong problem-solving skills and make decisions quickly and accurately. Ability to collaborate and work within a team to accomplish goals. Must be flexible to work varying shifts, including early mornings/evenings, weekends and holidays. Must be able to speak, read, write and understand English, a second language is an asset. Must have strong communication skills, both verbal and written (via phone, email, and in-person). Knowledge of appropriate table setting and service ware. Must possess basic computer (POS) knowledge, Micros knowledge an asset. OpenTable Reservation system knowledge is an asset. Must have Serving it Right Certification. Must be able to stand and exert well-paced mobility. Must be able to lift up to 15 lbs. on a regular and continuing basis. May be required to lift trays of food or food items weighing up to 30 lbs. occasionally. To note: Complete job description will be presented at the time of job offer ABOUT US The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver's airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run. A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person's talents are a credit, it is an individual's commitment to the group effort that creates excellence. Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless. _The Sheraton Vancouver Wall Centre Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding "open positions" and have even requested banking information from candidates._ _The Sheraton Vancouver Wall Centre Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know._ DIVERSITY Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age. Job Types: Full-time, Permanent Pay: $60,000.00-$65,000.00 per year Benefits: Dental care Disability insurance Employee assistance program Extended health care RRSP match Vision care Flexible Language Requirement: French not required Schedule: Holidays Monday to Friday Weekends as needed Experience: Leadership: 2 years (required) Licence/Certification: Serving It Right (required) Food Safety Certification (required) Work Location: In person
The Headlands Coastal Lodge & Spa Assistant General Manager is responsible for assisting the General Manager in the day-to-day operations of the lodge. The AGM will directly oversee the daily operations at Tidepools Spa & Wellness and the Adventure Center and will provide leadership and direct support for the Welcome Team at the direction of the General manager. This position will work to ensure that all guest experiences are flawless and fully in-line with our brand promise of "Extraordinary Coastal Experiences." The AGM will work closely with the General Manager to achieve overall goals for the property and to receive direction, clear expectations, and goals within their areas of responsibility. Key Accountabilities: Lead the teams at Tidepools and Adventures to ensure that all team members are professional, kind, and ready to deliver a flawless experience to our guests. Be responsible for curating and delivering the highest level of service through well trained and managed team members. Be available at peak business times to ensure that guests are receiving the best experience possible. Be ready to follow up quickly on guest issues. Will reach out immediately and will work with teams to prevent future issues, when necessary. Work with all HL teams to ensure that the guest experience and our brand "story" is seamless throughout our property. Work with the GM to ideate and create new processes and programs that will continually add value to our brand. Always maintain a professional appearance and demeanor Collaborate with other departments and stakeholders to improve communication, create opportunities for our guests, and solve problems. Be responsible for overseeing the day-to-day operation of Tidepools Spa & Wellness and the Adventure Center. Be accountable for the financial success of the above businesses. Provide leadership and direct support for the Welcome team, who will be directly led by the Guest Relations manager. Work with the GM to understand vision and business goals for their departments and be responsible for achieving them. Monitor daily sales and performance information to ensure that all areas of our business are meeting goals. Will work with teams to correct course quickly if we are off from our goals. Work with and develop managers, leaders, and PICs within the businesses they are responsible for. Work with the GM to create and analyze budgets for the Headlands teams. Provide direction and assistance to all Headlands departments in the absence of the GM. Champion culture for the Headlands team, fostering an environment of accountability, learning, and fun! Ensure that we are hiring and retaining excellent people that are ready and able to deliver amazing experiences. Help ensure that all team members are trained on the Headlands brand and knowledgeable on the overall goal of the Headlands experience. Ensure each team member understands their unique role in delivering amazing experiences. Provide feedback, coaching and growth opportunities for team members. Help create a Headlands team that is united across all areas and works as one! We are ALL part of the same great Lodge and the same incredible experience we offer to our guests! Ensure that the Tidepools experience consistently meets the standards of our brand promise. Regularly collaborate with stakeholders to create, improve, and deliver a seamless guest experience. Optimize the treatment schedule to ensure the maximum number of available treatments for guests. Resolve all guest issues through the lens of our core values. Be knowledgeable and work to optimize all software and systems. Complete daily and monthly reporting and review to see trends and opportunities. Accurately complete and submit payroll and invoices to meet the set deadlines. Partner with Human Resources to meet all standards. Ensure all physical spaces, equipment and tools are maintained and meet the brand standards along with local, state and federal regulations. Be an expert in spa product lines and ensure that Tidepools is always offering the best products that meet our brand's standard. Plan and forecast the business needs to meet the seasonal guest demands. Manage ordering retail and backbar inventory to meet business demand and budget. Develop spa treatment offerings that highlight relevant partners, are on brand and change seasonally. Collaborate with the Director of Brand Engagement to develop and maintain the retail guest experience in Tidepools. Ensure all team members maintain all certifications and health and safety guidelines. Preferred Skills: High School Diploma or GED 1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership Experience with Microsoft Office such as Word, Excel, Outlook and PowerPoint Spa Manager Certification High school diploma or equivalent Prior spa reservations experience preferred Prior hospitality experience preferred At least two years customer service experience required Must be a United States citizen or possess a valid work permit Ability to work a flexible schedule that may include evenings, weekends and holidays Must possess a current and valid OLCC servers permit and CPR card. 5 years previous hospitality experience with 2 years of management experience necessary. Ability to interpret and respond to financial results Excellent written and oral communication skills required. Knowledge and enthusiasm for Central Oregon outdoor and other activities strongly desired. Positive interpersonal skills required. Excellent computer and typing skills are required. Excel and Word proficiency desired. Excellent listening and comprehension skills required. Must be able to remain standing for long periods of the day. Ability to lift and carry items up to 25 lbs without assistance. Compensation details: 0 Yearly Salary PI9bde1-
Apr 12, 2024
Full time
The Headlands Coastal Lodge & Spa Assistant General Manager is responsible for assisting the General Manager in the day-to-day operations of the lodge. The AGM will directly oversee the daily operations at Tidepools Spa & Wellness and the Adventure Center and will provide leadership and direct support for the Welcome Team at the direction of the General manager. This position will work to ensure that all guest experiences are flawless and fully in-line with our brand promise of "Extraordinary Coastal Experiences." The AGM will work closely with the General Manager to achieve overall goals for the property and to receive direction, clear expectations, and goals within their areas of responsibility. Key Accountabilities: Lead the teams at Tidepools and Adventures to ensure that all team members are professional, kind, and ready to deliver a flawless experience to our guests. Be responsible for curating and delivering the highest level of service through well trained and managed team members. Be available at peak business times to ensure that guests are receiving the best experience possible. Be ready to follow up quickly on guest issues. Will reach out immediately and will work with teams to prevent future issues, when necessary. Work with all HL teams to ensure that the guest experience and our brand "story" is seamless throughout our property. Work with the GM to ideate and create new processes and programs that will continually add value to our brand. Always maintain a professional appearance and demeanor Collaborate with other departments and stakeholders to improve communication, create opportunities for our guests, and solve problems. Be responsible for overseeing the day-to-day operation of Tidepools Spa & Wellness and the Adventure Center. Be accountable for the financial success of the above businesses. Provide leadership and direct support for the Welcome team, who will be directly led by the Guest Relations manager. Work with the GM to understand vision and business goals for their departments and be responsible for achieving them. Monitor daily sales and performance information to ensure that all areas of our business are meeting goals. Will work with teams to correct course quickly if we are off from our goals. Work with and develop managers, leaders, and PICs within the businesses they are responsible for. Work with the GM to create and analyze budgets for the Headlands teams. Provide direction and assistance to all Headlands departments in the absence of the GM. Champion culture for the Headlands team, fostering an environment of accountability, learning, and fun! Ensure that we are hiring and retaining excellent people that are ready and able to deliver amazing experiences. Help ensure that all team members are trained on the Headlands brand and knowledgeable on the overall goal of the Headlands experience. Ensure each team member understands their unique role in delivering amazing experiences. Provide feedback, coaching and growth opportunities for team members. Help create a Headlands team that is united across all areas and works as one! We are ALL part of the same great Lodge and the same incredible experience we offer to our guests! Ensure that the Tidepools experience consistently meets the standards of our brand promise. Regularly collaborate with stakeholders to create, improve, and deliver a seamless guest experience. Optimize the treatment schedule to ensure the maximum number of available treatments for guests. Resolve all guest issues through the lens of our core values. Be knowledgeable and work to optimize all software and systems. Complete daily and monthly reporting and review to see trends and opportunities. Accurately complete and submit payroll and invoices to meet the set deadlines. Partner with Human Resources to meet all standards. Ensure all physical spaces, equipment and tools are maintained and meet the brand standards along with local, state and federal regulations. Be an expert in spa product lines and ensure that Tidepools is always offering the best products that meet our brand's standard. Plan and forecast the business needs to meet the seasonal guest demands. Manage ordering retail and backbar inventory to meet business demand and budget. Develop spa treatment offerings that highlight relevant partners, are on brand and change seasonally. Collaborate with the Director of Brand Engagement to develop and maintain the retail guest experience in Tidepools. Ensure all team members maintain all certifications and health and safety guidelines. Preferred Skills: High School Diploma or GED 1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership Experience with Microsoft Office such as Word, Excel, Outlook and PowerPoint Spa Manager Certification High school diploma or equivalent Prior spa reservations experience preferred Prior hospitality experience preferred At least two years customer service experience required Must be a United States citizen or possess a valid work permit Ability to work a flexible schedule that may include evenings, weekends and holidays Must possess a current and valid OLCC servers permit and CPR card. 5 years previous hospitality experience with 2 years of management experience necessary. Ability to interpret and respond to financial results Excellent written and oral communication skills required. Knowledge and enthusiasm for Central Oregon outdoor and other activities strongly desired. Positive interpersonal skills required. Excellent computer and typing skills are required. Excel and Word proficiency desired. Excellent listening and comprehension skills required. Must be able to remain standing for long periods of the day. Ability to lift and carry items up to 25 lbs without assistance. Compensation details: 0 Yearly Salary PI9bde1-