ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Immediately greets and seats guests with a smile and initiates the execution of the 'great service experience'. Responsible for seating and rotating lines while recognizing and developing rapport with our VIP's and AEP's. Performs 'satisfaction checks' when not seating guests. Oversees duties performed by the Restaurant Service Personnel to ensure fast and efficient turnaround of tables. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned. Maintains knowledge of all menu items and other pertinent information regarding the outlet. Promotes Harrah's and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs 'station' and 'side work' checks, voids checks as directed by policy and assists with administrative duties as assigned. On occasion, may perform non-union restaurant duties as assigned. Able to stand for long periods of time. Must have ability to read and write English. Performs all related and compatible duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent. Entertainment background or restaurant experience a plus. Outstanding public relations skills and outgoing personality. Knowledge of MICROS system preferred. Typing and adding machine skills. Prior experience as cashier preferably in hospitality industry. Mathematical abilities: addition, subtraction, multiplication, and division; ability to make change for guests. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Immediately greets and seats guests with a smile and initiates the execution of the 'great service experience'. Responsible for seating and rotating lines while recognizing and developing rapport with our VIP's and AEP's. Performs 'satisfaction checks' when not seating guests. Oversees duties performed by the Restaurant Service Personnel to ensure fast and efficient turnaround of tables. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned. Maintains knowledge of all menu items and other pertinent information regarding the outlet. Promotes Harrah's and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs 'station' and 'side work' checks, voids checks as directed by policy and assists with administrative duties as assigned. On occasion, may perform non-union restaurant duties as assigned. Able to stand for long periods of time. Must have ability to read and write English. Performs all related and compatible duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent. Entertainment background or restaurant experience a plus. Outstanding public relations skills and outgoing personality. Knowledge of MICROS system preferred. Typing and adding machine skills. Prior experience as cashier preferably in hospitality industry. Mathematical abilities: addition, subtraction, multiplication, and division; ability to make change for guests. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Immediately greets and seats guests with a smile and initiates the execution of the 'great service experience'. Responsible for seating and rotating lines while recognizing and developing rapport with our VIP's and AEP's. Performs 'satisfaction checks' when not seating guests. Oversees duties performed by the Restaurant Service Personnel to ensure fast and efficient turnaround of tables. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned. Maintains knowledge of all menu items and other pertinent information regarding the outlet. Promotes Harrah's and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs 'station' and 'side work' checks, voids checks as directed by policy and assists with administrative duties as assigned. On occasion, may perform non-union restaurant duties as assigned. Able to stand for long periods of time. Must have ability to read and write English. Performs all related and compatible duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent. Entertainment background or restaurant experience a plus. Outstanding public relations skills and outgoing personality. Knowledge of MICROS system preferred. Typing and adding machine skills. Prior experience as cashier preferably in hospitality industry. Mathematical abilities: addition, subtraction, multiplication, and division; ability to make change for guests. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Immediately greets and seats guests with a smile and initiates the execution of the 'great service experience'. Responsible for seating and rotating lines while recognizing and developing rapport with our VIP's and AEP's. Performs 'satisfaction checks' when not seating guests. Oversees duties performed by the Restaurant Service Personnel to ensure fast and efficient turnaround of tables. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned. Maintains knowledge of all menu items and other pertinent information regarding the outlet. Promotes Harrah's and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs 'station' and 'side work' checks, voids checks as directed by policy and assists with administrative duties as assigned. On occasion, may perform non-union restaurant duties as assigned. Able to stand for long periods of time. Must have ability to read and write English. Performs all related and compatible duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent. Entertainment background or restaurant experience a plus. Outstanding public relations skills and outgoing personality. Knowledge of MICROS system preferred. Typing and adding machine skills. Prior experience as cashier preferably in hospitality industry. Mathematical abilities: addition, subtraction, multiplication, and division; ability to make change for guests. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
JOB SUMMARY:This position is responsible for developingan environment that creates excitement for guests and employees, promoting andretaining a highly skilled work force. Assists the Restaurant Manager with the overall activities of therestaurant operation, including prep and service. KEY JOB FUNCTIONS:Responsiblefor actively building and retaining customer relations and acts as a mentor toteam members in order to provide superior customer service.Hires,trains, motivates, evaluates, and supervises assigned personnel; coaches forsuccess and continuing improvement of team member skills.Managesthe day-to-day operation of the restaurant in accordance with establishedpolicies and procedures.Establishesand administers training programs within the restaurant, including new teammember orientation.Directsthe development and administration of controls for all phases of the restaurantin an economical and profitable manner while maintaining established standards.Coordinatesthe maintenance and development methods for high quality preparation of food;assists in the maintenance and development of procedures for food service; andpresents menu items for maximum customer service satisfaction.Maintainsan efficient program of scheduling to ensure a high standard of foodpreparation and service with the use of minimum man-hours.Maintainsand instructs assigned personnel as to safety policies and procedures andfollows up to ensure hazards are eliminated.Monitorsappearance of all foods and communicates deviations from standard to salariedfood prep supervisor responsible for area.Actsimmediately on all customer complaints to ensure that corrections are made whenpossible.Monitorswork of Food Cashiers to ensure that established policies and procedures arebeing followed. Oversees all follow-upwork to ensure non-recurrence of cashier pilesannual budget, variance reports, weekly management reports, comp reports,linen/glass/silver/menu inventory and any other reports deemed necessary by theRestaurant Manager. Qualifications:EDUCATION and/or EXPERIENCE: Associates Degree, preferably in hotel and/or restaurant management orGraduate of post high school two year Culinary Arts School or equivalent experience preferred Five years of restaurant/food service, including 3 years supervisory experience preferred QUALIFICATIONS:Literate and fluent in EnglishExcellent guest service skillsMust be at least 21 years of ageExcellent communication skills, both verbal and writtenExcellent interpersonal skills, with emphasis in relationship buildingGood problem solving skillsAbility to compile, compute, and analyze pertinent data needed for reportsAbility to negotiate with diverse departmentsAbility to implement strategic vision and plan into day-to-day operationsAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated businessActs as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs.Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordinationAbility to coordinate multiple tasks at onceAbility to constantly walk and stand during shiftMobility to move quickly and easily throughout the restaurant and kitchen areas Ability to hear and use visual inspection Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:This position is responsible for developingan environment that creates excitement for guests and employees, promoting andretaining a highly skilled work force. Assists the Restaurant Manager with the overall activities of therestaurant operation, including prep and service. KEY JOB FUNCTIONS:Responsiblefor actively building and retaining customer relations and acts as a mentor toteam members in order to provide superior customer service.Hires,trains, motivates, evaluates, and supervises assigned personnel; coaches forsuccess and continuing improvement of team member skills.Managesthe day-to-day operation of the restaurant in accordance with establishedpolicies and procedures.Establishesand administers training programs within the restaurant, including new teammember orientation.Directsthe development and administration of controls for all phases of the restaurantin an economical and profitable manner while maintaining established standards.Coordinatesthe maintenance and development methods for high quality preparation of food;assists in the maintenance and development of procedures for food service; andpresents menu items for maximum customer service satisfaction.Maintainsan efficient program of scheduling to ensure a high standard of foodpreparation and service with the use of minimum man-hours.Maintainsand instructs assigned personnel as to safety policies and procedures andfollows up to ensure hazards are eliminated.Monitorsappearance of all foods and communicates deviations from standard to salariedfood prep supervisor responsible for area.Actsimmediately on all customer complaints to ensure that corrections are made whenpossible.Monitorswork of Food Cashiers to ensure that established policies and procedures arebeing followed. Oversees all follow-upwork to ensure non-recurrence of cashier pilesannual budget, variance reports, weekly management reports, comp reports,linen/glass/silver/menu inventory and any other reports deemed necessary by theRestaurant Manager. Qualifications:EDUCATION and/or EXPERIENCE: Associates Degree, preferably in hotel and/or restaurant management orGraduate of post high school two year Culinary Arts School or equivalent experience preferred Five years of restaurant/food service, including 3 years supervisory experience preferred QUALIFICATIONS:Literate and fluent in EnglishExcellent guest service skillsMust be at least 21 years of ageExcellent communication skills, both verbal and writtenExcellent interpersonal skills, with emphasis in relationship buildingGood problem solving skillsAbility to compile, compute, and analyze pertinent data needed for reportsAbility to negotiate with diverse departmentsAbility to implement strategic vision and plan into day-to-day operationsAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated businessActs as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs.Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordinationAbility to coordinate multiple tasks at onceAbility to constantly walk and stand during shiftMobility to move quickly and easily throughout the restaurant and kitchen areas Ability to hear and use visual inspection Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY:The Assistant Restaurant Manager assists the Restaurant Manager with the overall activities of the restaurant operation, including prep and service. ESSENTIAL JOB FUNCTIONS: Manages the day-to-day operation of the restaurant in accordance with established policies and procedures. Establishes and administers training programs within the restaurant, including new employee orientation. Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards. Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction. Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. Monitors appearance of all foods and communicates deviations from standard to salaried food prep supervisor responsible for area. Acts immediately on all customer complaints to ensure that corrections are made when possible. Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Restaurant Manager or Director of Food & Beverage. Monitors work of Food Cashiers to ensure that established policies and procedures are being followed. Oversees all follow-up work to ensure non-recurrence of cashier errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures. Counsels, guides and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance reviews of assigned personnel. Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines. Interview potential employees who have been recommended by Personnel. QUALIFICATIONS: Work requires effective communication in English, both verbal and written form in a professional manner. Work requires a minimum of an Associate's Degree, preferably in hotel and/or restaurant management, Graduate of post high school, Two year Culinary Arts School or equivalent technical training in the food service industry may be substituted on a year for year basis. Preferred: Bachelor's Degree in Hotel or Restaurant Mgmt. Work requires five years of restaurant/food service, including 3 years supervisory experience Must present a neat and professional appearance. Work requires ability to compile, compute, and analyze pertinent data needed for reports Work prefers Bilingual abilities Work requires flexibility to work various shifts. Work requires knowledge of computer programs including: Word, Excel, Windows, LMS. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Assistant Restaurant Manager assists the Restaurant Manager with the overall activities of the restaurant operation, including prep and service. ESSENTIAL JOB FUNCTIONS: Manages the day-to-day operation of the restaurant in accordance with established policies and procedures. Establishes and administers training programs within the restaurant, including new employee orientation. Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards. Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction. Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. Monitors appearance of all foods and communicates deviations from standard to salaried food prep supervisor responsible for area. Acts immediately on all customer complaints to ensure that corrections are made when possible. Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Restaurant Manager or Director of Food & Beverage. Monitors work of Food Cashiers to ensure that established policies and procedures are being followed. Oversees all follow-up work to ensure non-recurrence of cashier errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures. Counsels, guides and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance reviews of assigned personnel. Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines. Interview potential employees who have been recommended by Personnel. QUALIFICATIONS: Work requires effective communication in English, both verbal and written form in a professional manner. Work requires a minimum of an Associate's Degree, preferably in hotel and/or restaurant management, Graduate of post high school, Two year Culinary Arts School or equivalent technical training in the food service industry may be substituted on a year for year basis. Preferred: Bachelor's Degree in Hotel or Restaurant Mgmt. Work requires five years of restaurant/food service, including 3 years supervisory experience Must present a neat and professional appearance. Work requires ability to compile, compute, and analyze pertinent data needed for reports Work prefers Bilingual abilities Work requires flexibility to work various shifts. Work requires knowledge of computer programs including: Word, Excel, Windows, LMS. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:Welcomes and seats guests and receives andrecords payment of restaurant guest checks. KEY JOB FUNCTIONS:Greetsrestaurant guests in a friendly and courteous manner.Arrangesfor prompt seating of guests in order of arrival or availability of seatingaccommodations.Quotesaccurate waiting times, and seats guests when tables are available.Assistsin identifying casino comps, hotel and VIP guests for seating; communicateswith comp authorizer (signer) regarding any comp charges by the compee.Maintainscleanliness of menus.Familiarizesself with hotel/casino so that accurate directions can be given to guests whoinquire.Acceptsresponsibility for cash register bankroll, all cash received, charge card andcomplimentary receipts.Maintainsthe appropriate supplies needed for the proper performance of duties.Preparesmultiple reports.Respondsto telephone calls.Usescomputerized cash register. Records and pays out tips to Wait Staff when the tipsare charged to credit cards and guest rooms. Qualifications:EDUCATION and/or EXPERIENCE: High School graduate or equivalent preferredPrevious experience as a cashier and/or host preferred Previous experience with accounting or heavy math preferred QUALIFICATIONS:Literate and fluent in EnglishAbove average communication and guest service skillsAccuracy in the handling of moneyLegible handwritingAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Finger dexterity to use a computerized cash registerAbility to use repetitive motionAbility to grasp, hold, reach, bend, squat, push-pull, occasional use of a step stool, have hand-eye coordinationAbility to constantly walk and stand during shiftMobility to move quickly and easily throughout the restaurant and kitchen areas Ability to hear and seePositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 15, 2024
Full time
JOB SUMMARY:Welcomes and seats guests and receives andrecords payment of restaurant guest checks. KEY JOB FUNCTIONS:Greetsrestaurant guests in a friendly and courteous manner.Arrangesfor prompt seating of guests in order of arrival or availability of seatingaccommodations.Quotesaccurate waiting times, and seats guests when tables are available.Assistsin identifying casino comps, hotel and VIP guests for seating; communicateswith comp authorizer (signer) regarding any comp charges by the compee.Maintainscleanliness of menus.Familiarizesself with hotel/casino so that accurate directions can be given to guests whoinquire.Acceptsresponsibility for cash register bankroll, all cash received, charge card andcomplimentary receipts.Maintainsthe appropriate supplies needed for the proper performance of duties.Preparesmultiple reports.Respondsto telephone calls.Usescomputerized cash register. Records and pays out tips to Wait Staff when the tipsare charged to credit cards and guest rooms. Qualifications:EDUCATION and/or EXPERIENCE: High School graduate or equivalent preferredPrevious experience as a cashier and/or host preferred Previous experience with accounting or heavy math preferred QUALIFICATIONS:Literate and fluent in EnglishAbove average communication and guest service skillsAccuracy in the handling of moneyLegible handwritingAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Finger dexterity to use a computerized cash registerAbility to use repetitive motionAbility to grasp, hold, reach, bend, squat, push-pull, occasional use of a step stool, have hand-eye coordinationAbility to constantly walk and stand during shiftMobility to move quickly and easily throughout the restaurant and kitchen areas Ability to hear and seePositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Identified shifts will vary based on business needsStarting pay for this role is $23.00 per hour and may vary based on experienceJOB SUMMARY: Cook 3's are responsible for preparing recipes and food items for service in all kitchens and Training others to keep and maintain the standards set by the chef. Cook 3's are responsible for engaging in events and buzz sessions. Cook 3's are responsible for setting the standards and ensuring the guest experience is at the best it can be. ESSENTIAL JOB FUNCTIONS: Responsible for fast and sanitary preparation of all menus items following established recipes and standards. Cook 3's are certified trainers and are responsible for assisting in the training of all new associates. Rotating between all cooking stations, each responsible for specific food items and each using particular cooking devices. Ensures each order is uniform and consistent. Controls food production to include: proper cooking methods, cooking time and temperature, ensuring sanitation, handling and storage of prepared food and leftovers, ensuring all items are correctly dated and labeled. Ensure all the kitchens time/temperature logs are complete and culinary safety practices are followed and completed. Must be proficient in areas of, but not limited to, hot prep, cold prep, salads, desserts, dressings, garnishing, hot and cold sauces, soups, knife-handling skills and ability to produce orders using all basic kitchen equipment. Be aware of current and needed par levels of products as to assure maintaining needed product. Detailed cleanliness of all stations including all equipment and cooling units. ADDITIONAL JOB DUTIES: Must be able to work any shift in any outlet. Meets attendance guidelines and adheres to regulatory, departmental and Company policies Prepares for a rush period of work without getting behind. May be asked to perform the basic job functions as a lead cook for purposes of advancement and development. Able to make recommendations for food substitutions and menu adjustment. Assists in all kitchen areas and other duties as assigned. DUTIES IN OUTLETS WHERE A CASHIER IS REQUIRED: Operates cash register and properly settles checks Greets and rings all customer checks on cash register, takes money from customer and accurately gives change back to the customer Accurately maintains balance of cash register and restaurant checks or kiosk sales Records all tips collected from credit cards, comps, and room charges Must be able to meet or exceed all customer service expectations and behaviors Greet all associate and Guests with a smile and positive attitude with friendly helpful tone. Maintain Cleanliness of Work area and dining room floor. EDUCATION and/or EXPERIENCE: High School diploma or GED required Minimum of 4+ years of experience in high volume, quality establishment, or equivalent technical training in the food industry. Culinary school experience preferred QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Completion of, at minimum 10 ea. skill soft business curriculum courses 120 days of position start date. Certified trainer within 90 days of positions start date. Must have knowledge of kitchen sanitation and operation Must be familiar with general maintenance of kitchen equipment Must be able to cook using industry and property standard techniques, procedures and equipment. Must have a solid skill base in all areas of Pantry and Cook operations. Must be able to get along with co-workers and work as a team member. Must present a well-groomed appearance. Must be able to have a sense of urgency and react to changing business demands. WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the kitchen Must be able to tolerate areas with high or low temperatures. Must be able to lift up to 75 pounds. Must be able to push and pull up to 125 pounds in a cart. Must possess coordination and dexterity to use kitchen utensils such as knives, spatulas, food tongs, etc. Must be able to bend, stoop, reach, crouch, kneel, push and pull Must be able to operate the following kitchen equipment: stoves, grills, fryers and other utensils when preparing food orders. Must be fast and accurate. Must be able to read, write, speak and understand English. Must be able to respond to visual and verbal cues. Must be able to tolerate chemicals for cleaning and sanitizing kitchen areas. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Apr 14, 2024
Full time
Identified shifts will vary based on business needsStarting pay for this role is $23.00 per hour and may vary based on experienceJOB SUMMARY: Cook 3's are responsible for preparing recipes and food items for service in all kitchens and Training others to keep and maintain the standards set by the chef. Cook 3's are responsible for engaging in events and buzz sessions. Cook 3's are responsible for setting the standards and ensuring the guest experience is at the best it can be. ESSENTIAL JOB FUNCTIONS: Responsible for fast and sanitary preparation of all menus items following established recipes and standards. Cook 3's are certified trainers and are responsible for assisting in the training of all new associates. Rotating between all cooking stations, each responsible for specific food items and each using particular cooking devices. Ensures each order is uniform and consistent. Controls food production to include: proper cooking methods, cooking time and temperature, ensuring sanitation, handling and storage of prepared food and leftovers, ensuring all items are correctly dated and labeled. Ensure all the kitchens time/temperature logs are complete and culinary safety practices are followed and completed. Must be proficient in areas of, but not limited to, hot prep, cold prep, salads, desserts, dressings, garnishing, hot and cold sauces, soups, knife-handling skills and ability to produce orders using all basic kitchen equipment. Be aware of current and needed par levels of products as to assure maintaining needed product. Detailed cleanliness of all stations including all equipment and cooling units. ADDITIONAL JOB DUTIES: Must be able to work any shift in any outlet. Meets attendance guidelines and adheres to regulatory, departmental and Company policies Prepares for a rush period of work without getting behind. May be asked to perform the basic job functions as a lead cook for purposes of advancement and development. Able to make recommendations for food substitutions and menu adjustment. Assists in all kitchen areas and other duties as assigned. DUTIES IN OUTLETS WHERE A CASHIER IS REQUIRED: Operates cash register and properly settles checks Greets and rings all customer checks on cash register, takes money from customer and accurately gives change back to the customer Accurately maintains balance of cash register and restaurant checks or kiosk sales Records all tips collected from credit cards, comps, and room charges Must be able to meet or exceed all customer service expectations and behaviors Greet all associate and Guests with a smile and positive attitude with friendly helpful tone. Maintain Cleanliness of Work area and dining room floor. EDUCATION and/or EXPERIENCE: High School diploma or GED required Minimum of 4+ years of experience in high volume, quality establishment, or equivalent technical training in the food industry. Culinary school experience preferred QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Completion of, at minimum 10 ea. skill soft business curriculum courses 120 days of position start date. Certified trainer within 90 days of positions start date. Must have knowledge of kitchen sanitation and operation Must be familiar with general maintenance of kitchen equipment Must be able to cook using industry and property standard techniques, procedures and equipment. Must have a solid skill base in all areas of Pantry and Cook operations. Must be able to get along with co-workers and work as a team member. Must present a well-groomed appearance. Must be able to have a sense of urgency and react to changing business demands. WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the kitchen Must be able to tolerate areas with high or low temperatures. Must be able to lift up to 75 pounds. Must be able to push and pull up to 125 pounds in a cart. Must possess coordination and dexterity to use kitchen utensils such as knives, spatulas, food tongs, etc. Must be able to bend, stoop, reach, crouch, kneel, push and pull Must be able to operate the following kitchen equipment: stoves, grills, fryers and other utensils when preparing food orders. Must be fast and accurate. Must be able to read, write, speak and understand English. Must be able to respond to visual and verbal cues. Must be able to tolerate chemicals for cleaning and sanitizing kitchen areas. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
JOB SUMMARY:The Assistant Restaurant Manager assists the Restaurant Manager with the overall activities of the restaurant operation, including prep and service. ESSENTIAL JOB FUNCTIONS: Manages the day-to-day operation of the restaurant in accordance with established policies and procedures. Establishes and administers training programs within the restaurant, including new employee orientation. Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards. Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction. Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. Monitors appearance of all foods and communicates deviations from standard to salaried food prep supervisor responsible for area. Acts immediately on all customer complaints to ensure that corrections are made when possible. Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Restaurant Manager or Director of Food & Beverage. Monitors work of Food Cashiers to ensure that established policies and procedures are being followed. Oversees all follow-up work to ensure non-recurrence of cashier errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures. Counsels, guides and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance reviews of assigned personnel. Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines. Interview potential employees who have been recommended by Personnel. QUALIFICATIONS: Work requires effective communication in English, both verbal and written form in a professional manner. Work requires a minimum of an Associate's Degree, preferably in hotel and/or restaurant management, Graduate of post high school, Two year Culinary Arts School or equivalent technical training in the food service industry may be substituted on a year for year basis. Preferred: Bachelor's Degree in Hotel or Restaurant Mgmt. Work requires five years of restaurant/food service, including 3 years supervisory experience Must present a neat and professional appearance. Work requires ability to compile, compute, and analyze pertinent data needed for reports Work prefers Bilingual abilities Work requires flexibility to work various shifts. Work requires knowledge of computer programs including: Word, Excel, Windows, LMS. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:The Assistant Restaurant Manager assists the Restaurant Manager with the overall activities of the restaurant operation, including prep and service. ESSENTIAL JOB FUNCTIONS: Manages the day-to-day operation of the restaurant in accordance with established policies and procedures. Establishes and administers training programs within the restaurant, including new employee orientation. Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards. Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction. Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. Monitors appearance of all foods and communicates deviations from standard to salaried food prep supervisor responsible for area. Acts immediately on all customer complaints to ensure that corrections are made when possible. Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Restaurant Manager or Director of Food & Beverage. Monitors work of Food Cashiers to ensure that established policies and procedures are being followed. Oversees all follow-up work to ensure non-recurrence of cashier errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures. Counsels, guides and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance reviews of assigned personnel. Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines. Interview potential employees who have been recommended by Personnel. QUALIFICATIONS: Work requires effective communication in English, both verbal and written form in a professional manner. Work requires a minimum of an Associate's Degree, preferably in hotel and/or restaurant management, Graduate of post high school, Two year Culinary Arts School or equivalent technical training in the food service industry may be substituted on a year for year basis. Preferred: Bachelor's Degree in Hotel or Restaurant Mgmt. Work requires five years of restaurant/food service, including 3 years supervisory experience Must present a neat and professional appearance. Work requires ability to compile, compute, and analyze pertinent data needed for reports Work prefers Bilingual abilities Work requires flexibility to work various shifts. Work requires knowledge of computer programs including: Word, Excel, Windows, LMS. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Develops Enthusiastically Satisfied Customers All of the Time: Welcomes and connects with every customer. Demonstrates the 'just say yes' behavior by taking care of customer needs.Maintains Quality Store Operations: Assists store manager in hiring new employees. Coaches new hires through their learning. Follows and direct others to follow store policies and procedures for operational flow at each station. Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner. Organizes work throughout store in a manner that facilitates efficient customer service and profitable operation. Follows health, safety and sanitation guidelines for all products. Performs and directs others to complete the cleaning and operational tasks in accordance with the store Duty Rosters. Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products. Places orders and performs special projects to assist with shift operations. Assists in store scheduling and adjusts staffing to meet store and business needs.Financial Contribution: Contributes to store goals for increasing sales and improving profit. Assists store manager with accounting and banking responsibilities. Records and is accountable for store funds while running a shift. Ensures all cash handling and cash register functions are performed in an accurate and consistent manner. Maintains some accountability for store operations, associate development and financial contribution. Ensures the proper types and amounts of materials, supplies and merchandise are ordered and stocked. Effectively communicates new product information to employees.Takes Responsibility to Learn All Aspects of the Shift Supervisor Position: Acts as a role model while providing guidance and training to store employees on all the performance expectations. Ensures employees adhere to the meal and break policies. Demonstrates and ensures all Starbucks standards are followed. Communicates store and associate concerns to the store manager in an effective manner. Successfully completes and implements Advanced Store Training. Is certified as an in-store learning coach to facilitate ongoing training of new baristas.Develops Employees: Trains and develops employees to demonstrate all Starbucks customer service standards, operating standards and Star Skills. Responsible for ensuring the training integrity of baristas by coaching Initial Store Training.EDUCATION and/or EXPERIENCE: High school diploma or General Education Degree (GED) Cashier experience preferred Minimum 1 year work experience in a restaurant, either front of house or back of houseLANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to respond to visual and aural cues.REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.PHYSICAL DEMANDS:The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the venue. Must be able to lift up to 10 pounds Must be able to bend, reach, kneel, twist and grip items while working at assigned area. Must be able to stand for the majority of assigned shift. Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers.
Apr 14, 2024
Full time
Develops Enthusiastically Satisfied Customers All of the Time: Welcomes and connects with every customer. Demonstrates the 'just say yes' behavior by taking care of customer needs.Maintains Quality Store Operations: Assists store manager in hiring new employees. Coaches new hires through their learning. Follows and direct others to follow store policies and procedures for operational flow at each station. Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner. Organizes work throughout store in a manner that facilitates efficient customer service and profitable operation. Follows health, safety and sanitation guidelines for all products. Performs and directs others to complete the cleaning and operational tasks in accordance with the store Duty Rosters. Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products. Places orders and performs special projects to assist with shift operations. Assists in store scheduling and adjusts staffing to meet store and business needs.Financial Contribution: Contributes to store goals for increasing sales and improving profit. Assists store manager with accounting and banking responsibilities. Records and is accountable for store funds while running a shift. Ensures all cash handling and cash register functions are performed in an accurate and consistent manner. Maintains some accountability for store operations, associate development and financial contribution. Ensures the proper types and amounts of materials, supplies and merchandise are ordered and stocked. Effectively communicates new product information to employees.Takes Responsibility to Learn All Aspects of the Shift Supervisor Position: Acts as a role model while providing guidance and training to store employees on all the performance expectations. Ensures employees adhere to the meal and break policies. Demonstrates and ensures all Starbucks standards are followed. Communicates store and associate concerns to the store manager in an effective manner. Successfully completes and implements Advanced Store Training. Is certified as an in-store learning coach to facilitate ongoing training of new baristas.Develops Employees: Trains and develops employees to demonstrate all Starbucks customer service standards, operating standards and Star Skills. Responsible for ensuring the training integrity of baristas by coaching Initial Store Training.EDUCATION and/or EXPERIENCE: High school diploma or General Education Degree (GED) Cashier experience preferred Minimum 1 year work experience in a restaurant, either front of house or back of houseLANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to respond to visual and aural cues.REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.PHYSICAL DEMANDS:The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the venue. Must be able to lift up to 10 pounds Must be able to bend, reach, kneel, twist and grip items while working at assigned area. Must be able to stand for the majority of assigned shift. Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers.