Four Seasons Hotels Ltd.
Westlake Village, California
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu's sunny beaches and Santa Barbara's famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate. About the role Four Seasons Hotel Westlake Village is seeking Seasonal Pool Servers to join our dedicated and dynamic team! Assist our guests in creating seamless and memorable pool experiences. Pool Servers have an eye for detail, actively greet guests, deliver food and beverages, anticipate guests' needs, and are knowledgeable about all available cocktail and menu options. What you will do Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals. Breakdown, clean and set-up of tables, buffets, and food stations. What you bring High school education or equivalent experience Minimum two years food service or related work Ability to carry and balance a tray Ability to accurately process cash and credit card transactions Excellent reading, writing and oral proficiency in the English language The ability to have strong communication skills between co-workers and guests. Successful candidate must possess legal work authorization in the United States What we offer: Hourly Rate: $16.K Retirement savings plan Employee Assistance Program Investment in your Wellbeing Life Insurance Complimentary Room nights and discounted rates Complimentary Dry Cleaning for Employee Uniforms Free meals and on-site parking Training programs, tuition reimbursement Growth & Development opportunities Schedule & Hours: Open availability is preferred & flexible weekend availability is required Part time position, 3-4 days a week Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Mar 14, 2024
Full time
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu's sunny beaches and Santa Barbara's famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate. About the role Four Seasons Hotel Westlake Village is seeking Seasonal Pool Servers to join our dedicated and dynamic team! Assist our guests in creating seamless and memorable pool experiences. Pool Servers have an eye for detail, actively greet guests, deliver food and beverages, anticipate guests' needs, and are knowledgeable about all available cocktail and menu options. What you will do Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals. Breakdown, clean and set-up of tables, buffets, and food stations. What you bring High school education or equivalent experience Minimum two years food service or related work Ability to carry and balance a tray Ability to accurately process cash and credit card transactions Excellent reading, writing and oral proficiency in the English language The ability to have strong communication skills between co-workers and guests. Successful candidate must possess legal work authorization in the United States What we offer: Hourly Rate: $16.K Retirement savings plan Employee Assistance Program Investment in your Wellbeing Life Insurance Complimentary Room nights and discounted rates Complimentary Dry Cleaning for Employee Uniforms Free meals and on-site parking Training programs, tuition reimbursement Growth & Development opportunities Schedule & Hours: Open availability is preferred & flexible weekend availability is required Part time position, 3-4 days a week Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Job Description WEEKLY PAY HOTEL HARTNESS is seeking to HIRE IMMEDIATELY a Part Time Breakfast Attendant Server! Essential Functions: Greet, direct, seat, and tend to food and beverage guests, including directing and assisting guest with breakfast offerings, preparing specialty coffee drinks (IE Espresso), replenishing coffee, replacing silverware, and other service needs based on HCH service standards. Setup and maintain breakfast buffet, adhering to local health regulations and guidelines. Maintain clean and sanitary work environment. Breakdown breakfast area and prepare for the next shift ensuring a clean and presentable environment. Complete all side work tasks, as determined by MOD, efficiently and thoroughly. Stock glassware, silverware, and napkin backups in all areas (FOH, service areas, bar). Bus and clean tables, use trays to run dirty items to kitchen, reset tables as needed. Wash trays to ensure proper sanitation and immaculate front of the house presentation. Assist in the set-up and breakdown of banquet functions and holiday/special menu buffets as needed. Replenishing buffet items when determined by MOD. Perform additional cleaning tasks, as determined by MOD, such as wiping all kitchen doors down, wiping restaurant windowsills, sweeping work areas, etc. Change beverage syrups as needed. Impart to the customer warmth and graciousness, much as you would give a guest in your own home. Be thoroughly familiar with menu items and related materials. Clean and maintain all working areas and equipment. Assist in resolving any complaints and communicate disgruntled customers to the appropriate supervisor. Undertake all reasonable tasks requested by supervisors. Represent a positive working liaison with all other members of the kitchen and front of house staff. Prepare and present bills to customers for payment using the point of sales system (POS). Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift. Check out with manager once shift is complete. Consciously assist in all company promotions when required. Practice cleanliness and safety in all dining areas, liquor, and wine storage areas. Understand and communicate daily specials and specialty menus to guests. Deliver food consistent with expectations of proper timing of food courses when food running. Assist in training new employees and helping others, using the host philosophy. Assist team members as needed to promote a positive teamwork environment. Practice conscious knowledge of food allergies and safety, and communicate effectively to guests with allergies. Flexibility to work days, nights, weekends, and holidays or special events. Attend all scheduled meetings and training sessions. Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy. Comply with all Hotel and HCH time and attendance policies. Comply with all Hotel and HCH uniform, dress code, and appearance standards. Hotel Specific Essential Functions: Ability to remain standing for 8 hours (or 100% of shift). Ability to walk for up to 90% of shift. Ability to frequently (or occasionally) move and lift up to 50 lbs. Ability to move up and down stairs regularly throughout entirety of shift. Ability to bend frequently and repetitively during a shift. Ability to carry service trays on shoulder up to 50 lbs. Ability to move quickly based on guest needs. Ability to frequently communicate and exchange accurate information effectively. Ability to read, write, understand, and speak English. Hay Creek offers an extensive benefit and incentive package, including; Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness Competitive Salary/Wages Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave Standard Annual Performance/Salary Reviews Merit and Cost of Living Adjustments Complimentary Meals Daily Free Parking Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties Discounts at specific property partners (NEIRA, Historic Hotels of America) 50% Discount when Dining at any HCH Property Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.) Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities Supportive, open-door policy work environment Work Culture that is fun, energetic and motivating Employee Recognition Program - 'Delight and Surprise Dollars' Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs. We are an E-Verify Employer; This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at . Experience and Skills 16+ years of age This is an entry level position with no prior experience in restaurants needed. We will train for the right candidates with positive work ethic. Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude. Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals). May be subject to successful completion of background check and/or DMV check.
Mar 07, 2024
Full time
Job Description WEEKLY PAY HOTEL HARTNESS is seeking to HIRE IMMEDIATELY a Part Time Breakfast Attendant Server! Essential Functions: Greet, direct, seat, and tend to food and beverage guests, including directing and assisting guest with breakfast offerings, preparing specialty coffee drinks (IE Espresso), replenishing coffee, replacing silverware, and other service needs based on HCH service standards. Setup and maintain breakfast buffet, adhering to local health regulations and guidelines. Maintain clean and sanitary work environment. Breakdown breakfast area and prepare for the next shift ensuring a clean and presentable environment. Complete all side work tasks, as determined by MOD, efficiently and thoroughly. Stock glassware, silverware, and napkin backups in all areas (FOH, service areas, bar). Bus and clean tables, use trays to run dirty items to kitchen, reset tables as needed. Wash trays to ensure proper sanitation and immaculate front of the house presentation. Assist in the set-up and breakdown of banquet functions and holiday/special menu buffets as needed. Replenishing buffet items when determined by MOD. Perform additional cleaning tasks, as determined by MOD, such as wiping all kitchen doors down, wiping restaurant windowsills, sweeping work areas, etc. Change beverage syrups as needed. Impart to the customer warmth and graciousness, much as you would give a guest in your own home. Be thoroughly familiar with menu items and related materials. Clean and maintain all working areas and equipment. Assist in resolving any complaints and communicate disgruntled customers to the appropriate supervisor. Undertake all reasonable tasks requested by supervisors. Represent a positive working liaison with all other members of the kitchen and front of house staff. Prepare and present bills to customers for payment using the point of sales system (POS). Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift. Check out with manager once shift is complete. Consciously assist in all company promotions when required. Practice cleanliness and safety in all dining areas, liquor, and wine storage areas. Understand and communicate daily specials and specialty menus to guests. Deliver food consistent with expectations of proper timing of food courses when food running. Assist in training new employees and helping others, using the host philosophy. Assist team members as needed to promote a positive teamwork environment. Practice conscious knowledge of food allergies and safety, and communicate effectively to guests with allergies. Flexibility to work days, nights, weekends, and holidays or special events. Attend all scheduled meetings and training sessions. Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy. Comply with all Hotel and HCH time and attendance policies. Comply with all Hotel and HCH uniform, dress code, and appearance standards. Hotel Specific Essential Functions: Ability to remain standing for 8 hours (or 100% of shift). Ability to walk for up to 90% of shift. Ability to frequently (or occasionally) move and lift up to 50 lbs. Ability to move up and down stairs regularly throughout entirety of shift. Ability to bend frequently and repetitively during a shift. Ability to carry service trays on shoulder up to 50 lbs. Ability to move quickly based on guest needs. Ability to frequently communicate and exchange accurate information effectively. Ability to read, write, understand, and speak English. Hay Creek offers an extensive benefit and incentive package, including; Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness Competitive Salary/Wages Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave Standard Annual Performance/Salary Reviews Merit and Cost of Living Adjustments Complimentary Meals Daily Free Parking Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties Discounts at specific property partners (NEIRA, Historic Hotels of America) 50% Discount when Dining at any HCH Property Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.) Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities Supportive, open-door policy work environment Work Culture that is fun, energetic and motivating Employee Recognition Program - 'Delight and Surprise Dollars' Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs. We are an E-Verify Employer; This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at . Experience and Skills 16+ years of age This is an entry level position with no prior experience in restaurants needed. We will train for the right candidates with positive work ethic. Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude. Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals). May be subject to successful completion of background check and/or DMV check.
Atrium Hospitality
North Charleston, South Carolina
Hotel: North Charleston Embassy Suites Breakfast Attendent Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Rise and Shine with Flavor: Join Our Breakfast Brigade and Flip, Sizzle, and Plate Your Way to Breakfast Attendant Brilliance! Embassy Suites is conveniently situated near vibrant attractions such as Tanger Outlet, the Coliseum, Conference Center, and an array of restaurants, placing you in the heart of all the action. We offer free meals, free parking, excellent benefits, employee incentives, a fun and service-oriented work environment. Note: This position is early in the morning Rate: $11.45 Status: Full or Part Time Primary Purpose: The primary purpose of the Food & Beverage Attendant is to provide guests with an excellent dining experience while assisting in the presentation of the complimentary breakfast/evening reception. Work Performed: The Food & Beverage Attendant will be tasked with the following duties, responsibilities, and assignments: Complete the sanitization/disinfection/cleanliness of work area, including counter tops, utensils, equipment, and refrigeration equipment; Present complimentary breakfast/evening reception by obtaining supplies, clearing dishes, wiping table, restocking buffet area. Provide a high level of customer service, including resolving customer concerns in a warm and professional manner; Able to perform the duties of a complimentary bartender, busser, cook, or server as needed; Knowledge of menus, presentation, and preparation methods; Ensure that all food is stored in proper containers and at proper storage and holding temperatures; Work with all employees as a team to ensure smooth operation of food production; Facilitate shift changes and relay any pertinent information to supervisor and/or next shift employees; Observe Health Department guidelines for food handling and sanitation so that guests and employees will not be in risk of cross-contamination, keeping compartment sink, side boards, and refrigerators clean and sanitized; Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Previous customer service experience Previous food service experience High school diploma or equivalent Food Safety Training certified or become certified within first 60 days of employment. Alcohol Awareness certified or become certified within first 60 days of employment Able to lift a minimum of 50lbs occasionally and 15lbs regularly Able to bend and squat repeatedly Able to walk and stand for duration of scheduled shift Flexible to work day shifts, early mornings, evenings, nights weekends and holidays When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
Mar 24, 2024
Full time
Hotel: North Charleston Embassy Suites Breakfast Attendent Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Rise and Shine with Flavor: Join Our Breakfast Brigade and Flip, Sizzle, and Plate Your Way to Breakfast Attendant Brilliance! Embassy Suites is conveniently situated near vibrant attractions such as Tanger Outlet, the Coliseum, Conference Center, and an array of restaurants, placing you in the heart of all the action. We offer free meals, free parking, excellent benefits, employee incentives, a fun and service-oriented work environment. Note: This position is early in the morning Rate: $11.45 Status: Full or Part Time Primary Purpose: The primary purpose of the Food & Beverage Attendant is to provide guests with an excellent dining experience while assisting in the presentation of the complimentary breakfast/evening reception. Work Performed: The Food & Beverage Attendant will be tasked with the following duties, responsibilities, and assignments: Complete the sanitization/disinfection/cleanliness of work area, including counter tops, utensils, equipment, and refrigeration equipment; Present complimentary breakfast/evening reception by obtaining supplies, clearing dishes, wiping table, restocking buffet area. Provide a high level of customer service, including resolving customer concerns in a warm and professional manner; Able to perform the duties of a complimentary bartender, busser, cook, or server as needed; Knowledge of menus, presentation, and preparation methods; Ensure that all food is stored in proper containers and at proper storage and holding temperatures; Work with all employees as a team to ensure smooth operation of food production; Facilitate shift changes and relay any pertinent information to supervisor and/or next shift employees; Observe Health Department guidelines for food handling and sanitation so that guests and employees will not be in risk of cross-contamination, keeping compartment sink, side boards, and refrigerators clean and sanitized; Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Previous customer service experience Previous food service experience High school diploma or equivalent Food Safety Training certified or become certified within first 60 days of employment. Alcohol Awareness certified or become certified within first 60 days of employment Able to lift a minimum of 50lbs occasionally and 15lbs regularly Able to bend and squat repeatedly Able to walk and stand for duration of scheduled shift Flexible to work day shifts, early mornings, evenings, nights weekends and holidays When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher's Association, and once voted the Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West. LMR Vision: Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment. Position Summary: The Host is responsible for welcoming customers and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls. The Host will also assist the servers as needed with serving, water service and resetting tables. Position Qualifications: : To perform this job successfully, the Host must be able to perform each essential duty and responsibility in a safe and satisfactory manner, must be punctual and have a good attendance record and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. One year minimum of customer service experience preferably within the hospitality industry. Excellent communication and presentation skills. Highly motivated and flexible, possessing the ability to take initiative. Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals. Ability to write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak effectively in English before groups such as customers or employees. Sufficient computer skills that will allow them to be able to use, in a proficient manner, Company-issued software programs implemented at the hotel, including but not limited to the following: Email, ADP and job related software or equipment. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to troubleshoot and problem solve quickly. Position Duties include, but not limited to: Adhere to the Steps of Service: Tables should be greeted within 90 seconds of being sat, if you cannot get to the table in this time frame let a manager know ASAP Opening spiel should include food & drink features, menu explanation/family style dining & suggestions Water should be poured within 2 minutes of the guest being sat The order should be taken in its entirety. App, salads, entrees Bread service before apps, but after order is taken All silverware and share plates need to be set after the order is taken, and before food arrives Apps should be fully cleared as well as bread service if they are done All silverware and share plates are set before entrees arrive (table is marked/mis en place) Everything needs to be cleared except cocktail glasses / water glasses before crumbing Crumb table (this happens between every course) Present dessert menus/ verbal features and ice cream flavors Set for dessert Everything needs to be cleared except cocktail glasses / water glasses before presenting the bill Pick up closed check before guests leave and give a final farewell Water and wine service needs to be maintained throughout the evening, even after the bill is paid. Water carafes should only be placed on the table for large parties and upon guest request Bread service should be maintained as long as guest wish/when finished start clearing Perform side-work. Bus and set tables, as needed. Perform set up and breakdown of various stations (i.e., deli, dessert, coffee, espresso) Assist with orders to go, as needed. Assist with drink preparation that may include bar and barista service. Seat guests and help with answering phones as business demands. Perform other duties as assigned. Communicate with support crew and management. Actively participate in training and development programs and maximizing opportunities for self-development Deals with the public, customers, employees, community member and government officials with tact and courtesy, fostering positive relationships and maintaining an appropriate level of communication. Ensure full compliance to Company's operating controls, SOP's, policies, procedures, and service standards. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions. Must be able to work when needed which may include nights, weekends, and holidays. Seasonal employees are hired to work for a pre-determined period of less than 12 months. At the end of the temporary period, employment is terminated. If a seasonal employee wishes to be considered for employment following termination, they may reapply but, if hired, they are considered a new employee for all purposes. Other Important Information: • Seasonal Bonus Program: Hourly employees are able to participate in our seasonal bonus program. Each hourly employee will receive $1 per hour worked per season and $1.50 per overtime hour worked. Employees who are terminated or resign from their position before the end of each season, will not be able to participate in this program. If the season is cut short due to business levels, the employee will still participate in this program. Positions that are contracted at a shorter term, like the Outdoor Youth Adventures program, this employee will be able to participate in this program. All hours worked outside of these seasonal ranges will not apply to this bonus program. The range for Summer Season is May 15th to October 15th. • Staff Cafeteria: You will have access to our staff cafeteria which provides 3 meals a day, as well as a large selection of grab and go items to suit anyone's day. • Ranch Gratuity: In addition to your hourly rate, you will receive a ranch gratuity unique to us, which averages $2-$6 per hour worked, dependent on business levels and LMR staffing count. • Ranch Wide Activities: We also understand that every full work week requires a little me time. And what better way to unwind than to take advantage of the many summer activities the ranch has to offer? As long as there are openings, you have free access to the following in the summer season: horseback riding, Outdoor Youth Adventures Program, Yellowstone National Park Tours, yoga, and mountain biking. During the winter months, you will have access to 50 Miles of world renown cross country ski trails right outside your back door. • Arrival/Transportation: While we know that we are in one of the most beautiful and sought-after destinations in America, we also know we are a little off the beaten path. The ranch will provide complimentary transportation to and from the airport, should come to us by air. Once you get on property, you may feel a little altitude. After all, this historic ranch is nestled into this beautiful valley at 6600 ft. so there will be an adjustment period. • Uniforms: Uniforms are provided, but you may need some personal items to go with them. Please discuss with your hiring manager.
Mar 19, 2024
Full time
Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher's Association, and once voted the Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West. LMR Vision: Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment. Position Summary: The Host is responsible for welcoming customers and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls. The Host will also assist the servers as needed with serving, water service and resetting tables. Position Qualifications: : To perform this job successfully, the Host must be able to perform each essential duty and responsibility in a safe and satisfactory manner, must be punctual and have a good attendance record and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. One year minimum of customer service experience preferably within the hospitality industry. Excellent communication and presentation skills. Highly motivated and flexible, possessing the ability to take initiative. Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals. Ability to write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak effectively in English before groups such as customers or employees. Sufficient computer skills that will allow them to be able to use, in a proficient manner, Company-issued software programs implemented at the hotel, including but not limited to the following: Email, ADP and job related software or equipment. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to troubleshoot and problem solve quickly. Position Duties include, but not limited to: Adhere to the Steps of Service: Tables should be greeted within 90 seconds of being sat, if you cannot get to the table in this time frame let a manager know ASAP Opening spiel should include food & drink features, menu explanation/family style dining & suggestions Water should be poured within 2 minutes of the guest being sat The order should be taken in its entirety. App, salads, entrees Bread service before apps, but after order is taken All silverware and share plates need to be set after the order is taken, and before food arrives Apps should be fully cleared as well as bread service if they are done All silverware and share plates are set before entrees arrive (table is marked/mis en place) Everything needs to be cleared except cocktail glasses / water glasses before crumbing Crumb table (this happens between every course) Present dessert menus/ verbal features and ice cream flavors Set for dessert Everything needs to be cleared except cocktail glasses / water glasses before presenting the bill Pick up closed check before guests leave and give a final farewell Water and wine service needs to be maintained throughout the evening, even after the bill is paid. Water carafes should only be placed on the table for large parties and upon guest request Bread service should be maintained as long as guest wish/when finished start clearing Perform side-work. Bus and set tables, as needed. Perform set up and breakdown of various stations (i.e., deli, dessert, coffee, espresso) Assist with orders to go, as needed. Assist with drink preparation that may include bar and barista service. Seat guests and help with answering phones as business demands. Perform other duties as assigned. Communicate with support crew and management. Actively participate in training and development programs and maximizing opportunities for self-development Deals with the public, customers, employees, community member and government officials with tact and courtesy, fostering positive relationships and maintaining an appropriate level of communication. Ensure full compliance to Company's operating controls, SOP's, policies, procedures, and service standards. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions. Must be able to work when needed which may include nights, weekends, and holidays. Seasonal employees are hired to work for a pre-determined period of less than 12 months. At the end of the temporary period, employment is terminated. If a seasonal employee wishes to be considered for employment following termination, they may reapply but, if hired, they are considered a new employee for all purposes. Other Important Information: • Seasonal Bonus Program: Hourly employees are able to participate in our seasonal bonus program. Each hourly employee will receive $1 per hour worked per season and $1.50 per overtime hour worked. Employees who are terminated or resign from their position before the end of each season, will not be able to participate in this program. If the season is cut short due to business levels, the employee will still participate in this program. Positions that are contracted at a shorter term, like the Outdoor Youth Adventures program, this employee will be able to participate in this program. All hours worked outside of these seasonal ranges will not apply to this bonus program. The range for Summer Season is May 15th to October 15th. • Staff Cafeteria: You will have access to our staff cafeteria which provides 3 meals a day, as well as a large selection of grab and go items to suit anyone's day. • Ranch Gratuity: In addition to your hourly rate, you will receive a ranch gratuity unique to us, which averages $2-$6 per hour worked, dependent on business levels and LMR staffing count. • Ranch Wide Activities: We also understand that every full work week requires a little me time. And what better way to unwind than to take advantage of the many summer activities the ranch has to offer? As long as there are openings, you have free access to the following in the summer season: horseback riding, Outdoor Youth Adventures Program, Yellowstone National Park Tours, yoga, and mountain biking. During the winter months, you will have access to 50 Miles of world renown cross country ski trails right outside your back door. • Arrival/Transportation: While we know that we are in one of the most beautiful and sought-after destinations in America, we also know we are a little off the beaten path. The ranch will provide complimentary transportation to and from the airport, should come to us by air. Once you get on property, you may feel a little altitude. After all, this historic ranch is nestled into this beautiful valley at 6600 ft. so there will be an adjustment period. • Uniforms: Uniforms are provided, but you may need some personal items to go with them. Please discuss with your hiring manager.