Job Details Job Location: Pacific 19 - KAILUA KONA, HI Salary Range: $29.00 - $29.00 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs. SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times. Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. Maintain guest history files. Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. File registration cards and vouchers by room number. Assist and process overbooked or "walked" guests. Assist and provide room change accommodations. Document all guest requests, complaints, or problems. Resolve guest complaints to ensure guest satisfaction. Maintain organized and clean work area with necessary supplies. Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Communicate with prior shift's Front Desk Agent to review all follow-up items. Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. Process end of day reports. Qualifications EXPERIENCE: Prior Experience: 1+ Previous Front Desk/Night audit experience of employment in a related position with this company or other companies in hotels or administration related work. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented, and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Must be able to sustain composure, remain calm and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed, and accuracy. Must be a team player with the ability to work under minimal supervision. Must be able to multi-task in a fast-paced work environment. Must possess excellent interpersonal and organizational skills. Must have basic knowledge of arithmetic. Must have the ability to input data and access information on the computer. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Must be able to effectively communicate. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Mar 28, 2024
Full time
Job Details Job Location: Pacific 19 - KAILUA KONA, HI Salary Range: $29.00 - $29.00 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs. SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times. Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. Maintain guest history files. Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. File registration cards and vouchers by room number. Assist and process overbooked or "walked" guests. Assist and provide room change accommodations. Document all guest requests, complaints, or problems. Resolve guest complaints to ensure guest satisfaction. Maintain organized and clean work area with necessary supplies. Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Communicate with prior shift's Front Desk Agent to review all follow-up items. Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. Process end of day reports. Qualifications EXPERIENCE: Prior Experience: 1+ Previous Front Desk/Night audit experience of employment in a related position with this company or other companies in hotels or administration related work. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented, and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Must be able to sustain composure, remain calm and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed, and accuracy. Must be a team player with the ability to work under minimal supervision. Must be able to multi-task in a fast-paced work environment. Must possess excellent interpersonal and organizational skills. Must have basic knowledge of arithmetic. Must have the ability to input data and access information on the computer. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Must be able to effectively communicate. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Lead Culinary Adventures in Bar Harbor: Join Us as a Food and Beverage Swing Supervisor! Ready to embrace a dynamic role covering multiple dining venues in the heart of Bar Harbor? We're seeking a versatile and organized individual to oversee operations at our various dining locations on respective managers' days off. Your leadership will be instrumental in ensuring a seamless and exceptional dining experience for our guests. As a F&B Swing Supervisor, you will help manage day-to-day operations at our dining venues, providing leadership in the absence of individual managers. Coordinate with respective managers and staff, ensuring smooth transitions and maintaining high service standards. Contribute to creating a positive and memorable guest experience across all dining establishments. We are a family-oriented dining establishment, committed to providing an array of culinary experiences in the heart of Bar Harbor. Recognized for our dedication to hospitality, we prioritize creating an inclusive workplace where your leadership skills can thrive. What We Offer: Diverse Culinary Settings: Oversee operations in a range of dining venues, contributing to the vibrancy of Bar Harbor's culinary scene. Collaborative Team: Join a dining team that values versatility, teamwork, and ensures your success in this pivotal role. Opportunities for Growth: Explore avenues for professional development within our expanding dining family. You will be working your magic on a full-time seasonal basis from early May to October. This is a full-time position that requires weekends, nights, and holidays. What you may not know is that we also have amazing benefits and perks: Start earning PPL (Paid Personal Leave), An employee will earn 1 hour of paid personal leave for every 40 hours worked during the calendar year. Teladoc Virtual Care - Talk to a doctor, therapist, or medical expert anywhere you are by phone or video. For only a $25 monthly charge you would have virtual access to care for a wide range or medical conditions and mental health issues. There is a $0 copay and spouse/dependent(s) are eligible to use the service for free. Dental Insurance - Our dental plan is amazing. It is a gem. You get up to 4 cleanings a year and so much more. We pay 80% of the cost. End of Season Bonus. Heating savings program in partnership with Irving and Dead River - save on heating oil and propane. Core Values Program - earn points for branded swag! Referral Bonus - up to $1,000 per new full-time employee you refer. Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services. Employee Recognition Programs. Employee Assistance Program (EAP) - Experienced counseling, free & anonymous. Employee Relief Fund - Financial support for unexpected situations. Mostly funded by our awesome teammates! Annual Flu Shot Clinic. Witham Family Hotels Gala - an annual event that recognizes YOU! Here are some more details: Responsibilities: Helps manage Food & Beverage on day-to-day operations. Preserve excellent levels of internal and external customer service. Identify customers' needs and respond proactively to all their concerns. Comply with all health and safety regulations. You must possess interpersonal, decision-making, leadership, communication, problem-solving, and customer service skills. Performs additional duties as assigned. Skills Required: Completion of secondary school should be required Diploma or degree in business management or tourism related field would be an asset Leadership skills Flexibility Adaptability Inventory management Conflict resolution Ability to work under pressure Ability to multi-task Good organizational skills Wage: Starting at $22 an hour. Experience / Education: Prior customer service experience is preferred. High School diploma and/or equivalent work experience Performance Measurement: 90 day performance review, annual performance review, attendance, productivity, feedback from others Physical Demands: Work is performed in a hotel/office environment. Requires flexible working hours including nights and weekends; Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Potentially requires extended periods of walking or standing. There is also the potential for kneeling and lifting of objects up to 40lbs. If you have a passion for culinary leadership, enjoy managing diverse dining environments, and have the desire to be a key player in our diverse food and beverage offerings, we invite you to join us in Bar Harbor! Apply Now and help Lead Culinary Adventures in Bar Harbor, Maine!
Mar 27, 2024
Full time
Lead Culinary Adventures in Bar Harbor: Join Us as a Food and Beverage Swing Supervisor! Ready to embrace a dynamic role covering multiple dining venues in the heart of Bar Harbor? We're seeking a versatile and organized individual to oversee operations at our various dining locations on respective managers' days off. Your leadership will be instrumental in ensuring a seamless and exceptional dining experience for our guests. As a F&B Swing Supervisor, you will help manage day-to-day operations at our dining venues, providing leadership in the absence of individual managers. Coordinate with respective managers and staff, ensuring smooth transitions and maintaining high service standards. Contribute to creating a positive and memorable guest experience across all dining establishments. We are a family-oriented dining establishment, committed to providing an array of culinary experiences in the heart of Bar Harbor. Recognized for our dedication to hospitality, we prioritize creating an inclusive workplace where your leadership skills can thrive. What We Offer: Diverse Culinary Settings: Oversee operations in a range of dining venues, contributing to the vibrancy of Bar Harbor's culinary scene. Collaborative Team: Join a dining team that values versatility, teamwork, and ensures your success in this pivotal role. Opportunities for Growth: Explore avenues for professional development within our expanding dining family. You will be working your magic on a full-time seasonal basis from early May to October. This is a full-time position that requires weekends, nights, and holidays. What you may not know is that we also have amazing benefits and perks: Start earning PPL (Paid Personal Leave), An employee will earn 1 hour of paid personal leave for every 40 hours worked during the calendar year. Teladoc Virtual Care - Talk to a doctor, therapist, or medical expert anywhere you are by phone or video. For only a $25 monthly charge you would have virtual access to care for a wide range or medical conditions and mental health issues. There is a $0 copay and spouse/dependent(s) are eligible to use the service for free. Dental Insurance - Our dental plan is amazing. It is a gem. You get up to 4 cleanings a year and so much more. We pay 80% of the cost. End of Season Bonus. Heating savings program in partnership with Irving and Dead River - save on heating oil and propane. Core Values Program - earn points for branded swag! Referral Bonus - up to $1,000 per new full-time employee you refer. Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services. Employee Recognition Programs. Employee Assistance Program (EAP) - Experienced counseling, free & anonymous. Employee Relief Fund - Financial support for unexpected situations. Mostly funded by our awesome teammates! Annual Flu Shot Clinic. Witham Family Hotels Gala - an annual event that recognizes YOU! Here are some more details: Responsibilities: Helps manage Food & Beverage on day-to-day operations. Preserve excellent levels of internal and external customer service. Identify customers' needs and respond proactively to all their concerns. Comply with all health and safety regulations. You must possess interpersonal, decision-making, leadership, communication, problem-solving, and customer service skills. Performs additional duties as assigned. Skills Required: Completion of secondary school should be required Diploma or degree in business management or tourism related field would be an asset Leadership skills Flexibility Adaptability Inventory management Conflict resolution Ability to work under pressure Ability to multi-task Good organizational skills Wage: Starting at $22 an hour. Experience / Education: Prior customer service experience is preferred. High School diploma and/or equivalent work experience Performance Measurement: 90 day performance review, annual performance review, attendance, productivity, feedback from others Physical Demands: Work is performed in a hotel/office environment. Requires flexible working hours including nights and weekends; Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Potentially requires extended periods of walking or standing. There is also the potential for kneeling and lifting of objects up to 40lbs. If you have a passion for culinary leadership, enjoy managing diverse dining environments, and have the desire to be a key player in our diverse food and beverage offerings, we invite you to join us in Bar Harbor! Apply Now and help Lead Culinary Adventures in Bar Harbor, Maine!
About our Company: Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. The Magdalena is also home to Summer House on Music Lane and Magdalena Bar, offering locals and visitors alike more places to hang out and experience the best of Austin, off of South Congress. Hotel Magdalena is proud to be part of the Bunkhouse family. Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San José, Hotel Saint Cecilia, Austin Motel, Jo's Coffee, Summer House on Music Lane, Equipment Room, The Carpenter Hotel and Carpenters Hall in Austin; Hotel Havana and Ocho in San Antonio; Phoenix Hotel in San Francisco, California; and Hotel San Cristóbal and Benno in Todos Santos, Mexico, and Hotel Genevieve in Louisville, Kentucky with plans for expansion and future projects throughout the U.S. and Mexico. We're looking for: Hotel Magdalena is looking for a Night Audit Supervisor who will deliver the same guest experience during overnight hours as the Front Desk Supervisor delivers during daytime hours. In addition, the Night Audit Supervisor will perform accounting and front office related tasks that require a great deal of attention to detail. This person must be able to generate flawless accounting reports with Property Management Software and complete a night audit in compliance with property standards. Knowledge, Skills, and Abilities: High School diploma or general education degree (GED). College degree preferred. Two (2) years related experience in the hospitality or service industry with accounting experience. Proficiency in OPERA Cloud preferred. Ability to write routine reports and correspondence. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals. Ability to speak effectively before groups of employees or guests. Ability to create documents in Excel and Word. Ability to understand other computer programs (i.e. Property Management System) Ability to apply concepts of math including addition, subtraction, multiplication, division, and algebra using whole numbers, common fractions, and decimals. Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need. Job Requirements: Complete all shift checklists and complete bucket check prior to performing the night audit. Generate flawless accounting reports with Property Management Software. Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts. Maintain accuracy with all accounting and billing procedures. Adhere to all cash handling procedures during cash transactions. Follow SOPs of Property Management System. Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc. to ensure all needs of the hotel are met. Ensure each guest is promptly recognized, greeted, and assisted, during their stay. Review, correct, print, and disseminate the nightly audit packs to identified recipients. Check in and out all hotel guests in a confident, professional, and friendly manner. Following brand standards, make hotel reservations accurately and efficiently. Maintain knowledge of local restaurants, special events, city attractions, amenities, and directions (which may have an impact on occupancy, rates, and availability) Maintain an accurate log of guest calls for assistance or complaints and ensure completion of all items. Ensure immediate response is given to all guest comments and concerns, coordinate with management about concerns and assist in implementing corrective measures as necessary. Log any discrepancies or security issues which may arise during this shift and assist in resolution as needed. Ensure that all equipment is maintained in good, safe working condition. Handle guest's luggage and tag for storage, if necessary Maintain a positive relationship with employees and guests. Promote and encourage guest name recognition at all times. Maintain knowledge of all guest services and amenities Assist in training and supervising Night Audit staff. Cover overnight shifts in the instance of a call-out. Assist in the timely completion of special projects. Ensure all calls are answered in a courteous, professional, and friendly manner. Adhere to all standards of operations, policies and procedures, manuals, memos, and oral instruction. Maintain a high level of cleanliness and safety in the work area. Maintain an increased awareness of safety issues throughout the property. Keep abreast of safety and OSHA requirements. Be familiar with all safety and emergency procedures. Attend all relevant meetings. Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision. Working Conditions/Environment: The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities. To request disability accommodation in the application process or for a specific position, contact Bunkhouse Human Resources at or . Benefits: Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 30 hours/week or more that includes: Highly subsidized Medical, Dental and Vision insurance Company paid Life Insurance and Long-Term Disability coverage Short Term Disability coverage Generous Paid Time off (Full Time) Free stays at Bunkhouse hotels (Full Time) 401k with company matching Employee Discounts (50% off on food & beverage!) 8 weeks paid Parental Leave (Full Time, after 1 year employment) Bunkhouse Core Values: BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do. CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day. BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been. EMBRACE ADVENTURE. We don't always know where the road will lead, but we know that we'll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary. LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.
Mar 27, 2024
Full time
About our Company: Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. The Magdalena is also home to Summer House on Music Lane and Magdalena Bar, offering locals and visitors alike more places to hang out and experience the best of Austin, off of South Congress. Hotel Magdalena is proud to be part of the Bunkhouse family. Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San José, Hotel Saint Cecilia, Austin Motel, Jo's Coffee, Summer House on Music Lane, Equipment Room, The Carpenter Hotel and Carpenters Hall in Austin; Hotel Havana and Ocho in San Antonio; Phoenix Hotel in San Francisco, California; and Hotel San Cristóbal and Benno in Todos Santos, Mexico, and Hotel Genevieve in Louisville, Kentucky with plans for expansion and future projects throughout the U.S. and Mexico. We're looking for: Hotel Magdalena is looking for a Night Audit Supervisor who will deliver the same guest experience during overnight hours as the Front Desk Supervisor delivers during daytime hours. In addition, the Night Audit Supervisor will perform accounting and front office related tasks that require a great deal of attention to detail. This person must be able to generate flawless accounting reports with Property Management Software and complete a night audit in compliance with property standards. Knowledge, Skills, and Abilities: High School diploma or general education degree (GED). College degree preferred. Two (2) years related experience in the hospitality or service industry with accounting experience. Proficiency in OPERA Cloud preferred. Ability to write routine reports and correspondence. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals. Ability to speak effectively before groups of employees or guests. Ability to create documents in Excel and Word. Ability to understand other computer programs (i.e. Property Management System) Ability to apply concepts of math including addition, subtraction, multiplication, division, and algebra using whole numbers, common fractions, and decimals. Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need. Job Requirements: Complete all shift checklists and complete bucket check prior to performing the night audit. Generate flawless accounting reports with Property Management Software. Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts. Maintain accuracy with all accounting and billing procedures. Adhere to all cash handling procedures during cash transactions. Follow SOPs of Property Management System. Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc. to ensure all needs of the hotel are met. Ensure each guest is promptly recognized, greeted, and assisted, during their stay. Review, correct, print, and disseminate the nightly audit packs to identified recipients. Check in and out all hotel guests in a confident, professional, and friendly manner. Following brand standards, make hotel reservations accurately and efficiently. Maintain knowledge of local restaurants, special events, city attractions, amenities, and directions (which may have an impact on occupancy, rates, and availability) Maintain an accurate log of guest calls for assistance or complaints and ensure completion of all items. Ensure immediate response is given to all guest comments and concerns, coordinate with management about concerns and assist in implementing corrective measures as necessary. Log any discrepancies or security issues which may arise during this shift and assist in resolution as needed. Ensure that all equipment is maintained in good, safe working condition. Handle guest's luggage and tag for storage, if necessary Maintain a positive relationship with employees and guests. Promote and encourage guest name recognition at all times. Maintain knowledge of all guest services and amenities Assist in training and supervising Night Audit staff. Cover overnight shifts in the instance of a call-out. Assist in the timely completion of special projects. Ensure all calls are answered in a courteous, professional, and friendly manner. Adhere to all standards of operations, policies and procedures, manuals, memos, and oral instruction. Maintain a high level of cleanliness and safety in the work area. Maintain an increased awareness of safety issues throughout the property. Keep abreast of safety and OSHA requirements. Be familiar with all safety and emergency procedures. Attend all relevant meetings. Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision. Working Conditions/Environment: The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities. To request disability accommodation in the application process or for a specific position, contact Bunkhouse Human Resources at or . Benefits: Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 30 hours/week or more that includes: Highly subsidized Medical, Dental and Vision insurance Company paid Life Insurance and Long-Term Disability coverage Short Term Disability coverage Generous Paid Time off (Full Time) Free stays at Bunkhouse hotels (Full Time) 401k with company matching Employee Discounts (50% off on food & beverage!) 8 weeks paid Parental Leave (Full Time, after 1 year employment) Bunkhouse Core Values: BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do. CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day. BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been. EMBRACE ADVENTURE. We don't always know where the road will lead, but we know that we'll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary. LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time salaried position starting at $40k annually + benefits. Depending on Experience. Located in Taos, NM. Working out of our El Monte Sagrado Resort & Spa. Position Purpose: The Guest Experience Manager and their team helps sets the tone for the Heritage experience as the main points of contact for duration of a guests stay. The Guest Experience Managers are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Manager and team will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Manager is an essential support to the Front of House team in creating unforgettable experiences for guests. Supervisory Responsibilities: Lead Guest Experience Hosts, Guest Experience Hosts, Bellman, Valet, and in house PBX Essential Duties and Functions/Responsibilities/Tasks: Work under dotted line direction of property General Manager and Corporate Director of Guest Experience, while reporting directly to either the Director of Rooms or Director of Operations depending on hotel. Maintain high level of positive and professional approach with employees, coworkers, and guests. Set goals for performance that coincide with Heritage's plans and vision. This position is responsible for being the first point of contact in guest service recovery for the property. Review occupancy and event levels at property and schedule department employees accordingly and within budget. Drive morale positively as the accountable party to be present and visible to guests and team members. Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued. Perform interview, hire, disciplinary, and termination actions when necessary for team members. Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved. Provide highly knowledgeable and innovative community minded recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Monitor blocks and additional blocking as needed, i.e. special requests, suites, etc. Maintain an efficient system of communication between the Front Office and all other departments, with particular regard to guest's arrivals and departures. Manage all aspects (including challenges) of our reservations system. Resourcefully solve any issues that arise and seize control of any problematic situation. Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilizes guest feedback to recognize excellent front of house service performance and improve service delivery. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Other duties as assigned consistent with the functions of this position as needed at the property. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, house accounts, and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, house accounts, comps, etc. Operate all aspects of the Front Office computer system, including, report generation and analysis. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all credit policies. Review daily Front Office work and activity reports generated by Night Audit. Maintain an organized filing system with documentation of purchases, vouchering, schedules, forecasts, reports, checklists and tracking logs. HC1 Requirements: Proven leadership experience in a hotel setting required, with a passion to provide exemplary guest service. 2-3 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience a must. Must be highly knowledgeable and openly willing to be creative in curating an experience for the guest in the hotel and city for which this position is listed. This requires expertise on local dining, entertainment, events and attractions in the area of the hotel and the greater city area. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal and written communication and ability to multitask while maintaining poise. Strong knowledge of hospitality software and MS Office required. Ability and willingness to work flexible long hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 0 Yearly Salary PI8185dbd6fbf8-4986
Mar 24, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time salaried position starting at $40k annually + benefits. Depending on Experience. Located in Taos, NM. Working out of our El Monte Sagrado Resort & Spa. Position Purpose: The Guest Experience Manager and their team helps sets the tone for the Heritage experience as the main points of contact for duration of a guests stay. The Guest Experience Managers are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Manager and team will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Manager is an essential support to the Front of House team in creating unforgettable experiences for guests. Supervisory Responsibilities: Lead Guest Experience Hosts, Guest Experience Hosts, Bellman, Valet, and in house PBX Essential Duties and Functions/Responsibilities/Tasks: Work under dotted line direction of property General Manager and Corporate Director of Guest Experience, while reporting directly to either the Director of Rooms or Director of Operations depending on hotel. Maintain high level of positive and professional approach with employees, coworkers, and guests. Set goals for performance that coincide with Heritage's plans and vision. This position is responsible for being the first point of contact in guest service recovery for the property. Review occupancy and event levels at property and schedule department employees accordingly and within budget. Drive morale positively as the accountable party to be present and visible to guests and team members. Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued. Perform interview, hire, disciplinary, and termination actions when necessary for team members. Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved. Provide highly knowledgeable and innovative community minded recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Monitor blocks and additional blocking as needed, i.e. special requests, suites, etc. Maintain an efficient system of communication between the Front Office and all other departments, with particular regard to guest's arrivals and departures. Manage all aspects (including challenges) of our reservations system. Resourcefully solve any issues that arise and seize control of any problematic situation. Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilizes guest feedback to recognize excellent front of house service performance and improve service delivery. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Other duties as assigned consistent with the functions of this position as needed at the property. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, house accounts, and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, house accounts, comps, etc. Operate all aspects of the Front Office computer system, including, report generation and analysis. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all credit policies. Review daily Front Office work and activity reports generated by Night Audit. Maintain an organized filing system with documentation of purchases, vouchering, schedules, forecasts, reports, checklists and tracking logs. HC1 Requirements: Proven leadership experience in a hotel setting required, with a passion to provide exemplary guest service. 2-3 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience a must. Must be highly knowledgeable and openly willing to be creative in curating an experience for the guest in the hotel and city for which this position is listed. This requires expertise on local dining, entertainment, events and attractions in the area of the hotel and the greater city area. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal and written communication and ability to multitask while maintaining poise. Strong knowledge of hospitality software and MS Office required. Ability and willingness to work flexible long hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 0 Yearly Salary PI8185dbd6fbf8-4986
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Overview WHERE YOU WORK Elevation Hotel and Spa is a destination adventure resort that incorporates Crested Butte's local culture featuring a new craft cocktail focused lobby bar "billy barr" named after the famed local climate researcher. The Matchstick Lounge is a relaxing space to unwind, play pool and is themed around the adventure movie production company. The main culinary outlet, José, features a unique menu of chef-crafted, Guadalajara-inspired favorites as well as craft cocktails and serves guests both indoors and on an expansive slope side patio. WHY YOU'RE HERE Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. The ideal candidate will bring a passion for the mountain lifestyle and a knowledge of what makes Crested Butte special. (Bonus points for loving skiing, snowboarding and/or mountain-biking!) Availability Requirements Full-time, Nights, Weekends required Benefits In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify. Responsibilities The Night Audit Supervisor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Audit Supervisor will provide the management team with accurate and reliable information needed to make effective operational decisions Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Ensure overall guest satisfaction. Investigate and handle complaints, disturbances, emergencies, etc. during shift. Monitor and prepare Night Audit reports in accordance with Highgate Hotel's requirements. Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Handle special guest requests. Have knowledge of and assist in all emergency procedures as required. Qualifications High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field required. College course work in related field helpful. Previous supervisory responsibility preferred. Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift. $22/hr Applications accepted on a rolling basis, no application deadline.
Mar 22, 2024
Full time
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Overview WHERE YOU WORK Elevation Hotel and Spa is a destination adventure resort that incorporates Crested Butte's local culture featuring a new craft cocktail focused lobby bar "billy barr" named after the famed local climate researcher. The Matchstick Lounge is a relaxing space to unwind, play pool and is themed around the adventure movie production company. The main culinary outlet, José, features a unique menu of chef-crafted, Guadalajara-inspired favorites as well as craft cocktails and serves guests both indoors and on an expansive slope side patio. WHY YOU'RE HERE Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. The ideal candidate will bring a passion for the mountain lifestyle and a knowledge of what makes Crested Butte special. (Bonus points for loving skiing, snowboarding and/or mountain-biking!) Availability Requirements Full-time, Nights, Weekends required Benefits In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify. Responsibilities The Night Audit Supervisor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Audit Supervisor will provide the management team with accurate and reliable information needed to make effective operational decisions Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Ensure overall guest satisfaction. Investigate and handle complaints, disturbances, emergencies, etc. during shift. Monitor and prepare Night Audit reports in accordance with Highgate Hotel's requirements. Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Handle special guest requests. Have knowledge of and assist in all emergency procedures as required. Qualifications High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field required. College course work in related field helpful. Previous supervisory responsibility preferred. Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift. $22/hr Applications accepted on a rolling basis, no application deadline.
Amrit Ocean Resort and Residences
West Palm Beach, Florida
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: We are currently seeking a motivated and detail-oriented Salon Assistant to join our dynamic team. The ideal candidate will have a passion for the beauty industry, excellent organizational skills, and a strong desire to contribute to the success of our salon and wellness center. Responsibilities: Greeting guests with direct eye contact and a smile. Booking and scheduling appointments Comprehensive knowledge of the operating procedures based on SOP's. Deliver excellent guest service Assist stylists and technicians with various tasks to ensure a smooth and efficient operation of the salon. Greet and welcome clients with a friendly and professional demeanor. Shampoo, condition, and prepare clients for services. Maintain cleanliness and order in the salon, including cleaning and sanitizing tools and workstations. Handle appointment scheduling, check-ins/outs, and manage the salon's front desk operations. Provide exceptional customer service by addressing client inquiries and ensuring their overall satisfaction. Support stylists during hair color mixing and application. Assist in inventory management by monitoring and replenishing salon products. Provide thorough information about services and facilities via phone, fax, mail or in person. Check guests in for services Collect payment for services Ensure accuracy of all transactions and paperwork Stocking, cleaning, organizing and maintaining their work area(s). Inform guest about specials, sales and featured items and services. Assisting management with reports and other projects as needed. Perform all side work as assigned Cleans and maintain on a daily and by use basis. Assist guest with any questions or concerns Will be required to adjust schedule based on business demands. Performs all other duties as assigned Qualifications: Previous experience in a salon or customer service role is a plus. Basic knowledge of hair care and beauty products. Excellent communication and interpersonal skills. Ability to multitask and stay organized in a fast-paced environment. Professional appearance and a positive attitude. Team player with a willingness to learn and grow in the beauty industry. Current Florida licensed cosmetologist or in school to become a licensed cosmetologist.
Mar 21, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: We are currently seeking a motivated and detail-oriented Salon Assistant to join our dynamic team. The ideal candidate will have a passion for the beauty industry, excellent organizational skills, and a strong desire to contribute to the success of our salon and wellness center. Responsibilities: Greeting guests with direct eye contact and a smile. Booking and scheduling appointments Comprehensive knowledge of the operating procedures based on SOP's. Deliver excellent guest service Assist stylists and technicians with various tasks to ensure a smooth and efficient operation of the salon. Greet and welcome clients with a friendly and professional demeanor. Shampoo, condition, and prepare clients for services. Maintain cleanliness and order in the salon, including cleaning and sanitizing tools and workstations. Handle appointment scheduling, check-ins/outs, and manage the salon's front desk operations. Provide exceptional customer service by addressing client inquiries and ensuring their overall satisfaction. Support stylists during hair color mixing and application. Assist in inventory management by monitoring and replenishing salon products. Provide thorough information about services and facilities via phone, fax, mail or in person. Check guests in for services Collect payment for services Ensure accuracy of all transactions and paperwork Stocking, cleaning, organizing and maintaining their work area(s). Inform guest about specials, sales and featured items and services. Assisting management with reports and other projects as needed. Perform all side work as assigned Cleans and maintain on a daily and by use basis. Assist guest with any questions or concerns Will be required to adjust schedule based on business demands. Performs all other duties as assigned Qualifications: Previous experience in a salon or customer service role is a plus. Basic knowledge of hair care and beauty products. Excellent communication and interpersonal skills. Ability to multitask and stay organized in a fast-paced environment. Professional appearance and a positive attitude. Team player with a willingness to learn and grow in the beauty industry. Current Florida licensed cosmetologist or in school to become a licensed cosmetologist.
Job Details Level Experienced Job Location Clearwater Marine Aquarium - Clearwater, FL Position Type Full Time Education Level High School Salary Range $20.00 - $25.00 Hourly Travel Percentage None Job Shift Day Job Category Restaurant - Food Service Description Clearwater Marine Aquarium is a non-profit organization dedicated to the rescue, rehabilitation, and release of marine animals. As part of our commitment to providing an exceptional experience for our guests, we operate a vibrant cafe offering a variety of food and beverage options. We are seeking an enthusiastic and customer-oriented leader to join our team as the Cafe Supervisor. This position will supervise day-to-day planning and food service execution of the café/concessions area. The ideal candidate has experience in fast casual dining operations and is a hands-on leader with a focus on team development. Responsibilities: Overseeing and effectively managing day-to-day duties to ensure that each food service time is executed flawlessly from start to finish. Scheduling hourly team members to ensure business operations and budgets are met. Ensure food service area is stocked, operational, and ready for service daily. Be the point person to the client on behalf of the café area. Oversee the POS system, trouble shooting as needed, and running daily reports. Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; food safety; and Proof of the Pudding standards Managing existing and developing team members, encouraging growth and mentorship with hourly staff Assist with the onboarding and training process for new employees Responsible for setting the precedence that all staff will follow including but not limited to: uniform expectations, customer service policies, uniformity in food service aesthetics and creating a positive and productive workplace culture Assist with ordering, logistics, and overseeing product inventory. Managing the team that is scheduled. Leading by example and developing employees to reach their full potential. Attending and executing each event to ensure that it runs smoothly from the set-up to the break-down. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Assist with the hourly duties as needed, including but not limited to, food prep, cashiering, expo, stocking product, cleaning, etc. Assist with catering events which can range from event attendance, preparation support, and BOH support. Performs other related duties as necessary Qualifications Required Qualifications 2+ years of leadership experience in Food Service Operations and/or high volume fast casual dining Must live near or be willing to relocate to Clearwater, FL. Specialized Qualifications: Team building & leadership Hands on leader with drive to get the job done Knowledge of POS systems and processes, preferably Square Knowledge of concessions and kitchen equipment COMPANY CORE VALUE AND COMPETENCY REQUIREMENTS Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality. Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: "see it, own it, solve it." Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company's culture, values and beliefs while maintaining the highest standards of professional conduct. Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times. Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely. Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard. Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems. Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations. Perform well under tight time schedules and pressures to change direction quickly. Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests. Work Environment: The work environment for this position will be mainly within the cafe area and kitchen. This position may work with kitchen equipment including food warmers, heat lamps, coolers, and more. Physical Demands: Prolonged periods of standing, moving throughout a kitchen and venue, bending, lifting, and reaching. Ability to perform physical tasks; such as but not limited to, lifting approx. 30 lbs. Position Salary & Benefits: This is considered a full time position with a starting hourly range for this position is $20-$25/hour. Proof is pleased to provide all full-time eligible employees with Basic Life and AD&D at no cost to you Full-time eligible employees may choose to enroll in optional benefits, including Medical, Dental, Vision, Voluntary Life and AD&D, Short Term Disability, Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospitality Indemnity daily meals. Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.
Mar 19, 2024
Full time
Job Details Level Experienced Job Location Clearwater Marine Aquarium - Clearwater, FL Position Type Full Time Education Level High School Salary Range $20.00 - $25.00 Hourly Travel Percentage None Job Shift Day Job Category Restaurant - Food Service Description Clearwater Marine Aquarium is a non-profit organization dedicated to the rescue, rehabilitation, and release of marine animals. As part of our commitment to providing an exceptional experience for our guests, we operate a vibrant cafe offering a variety of food and beverage options. We are seeking an enthusiastic and customer-oriented leader to join our team as the Cafe Supervisor. This position will supervise day-to-day planning and food service execution of the café/concessions area. The ideal candidate has experience in fast casual dining operations and is a hands-on leader with a focus on team development. Responsibilities: Overseeing and effectively managing day-to-day duties to ensure that each food service time is executed flawlessly from start to finish. Scheduling hourly team members to ensure business operations and budgets are met. Ensure food service area is stocked, operational, and ready for service daily. Be the point person to the client on behalf of the café area. Oversee the POS system, trouble shooting as needed, and running daily reports. Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; food safety; and Proof of the Pudding standards Managing existing and developing team members, encouraging growth and mentorship with hourly staff Assist with the onboarding and training process for new employees Responsible for setting the precedence that all staff will follow including but not limited to: uniform expectations, customer service policies, uniformity in food service aesthetics and creating a positive and productive workplace culture Assist with ordering, logistics, and overseeing product inventory. Managing the team that is scheduled. Leading by example and developing employees to reach their full potential. Attending and executing each event to ensure that it runs smoothly from the set-up to the break-down. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Assist with the hourly duties as needed, including but not limited to, food prep, cashiering, expo, stocking product, cleaning, etc. Assist with catering events which can range from event attendance, preparation support, and BOH support. Performs other related duties as necessary Qualifications Required Qualifications 2+ years of leadership experience in Food Service Operations and/or high volume fast casual dining Must live near or be willing to relocate to Clearwater, FL. Specialized Qualifications: Team building & leadership Hands on leader with drive to get the job done Knowledge of POS systems and processes, preferably Square Knowledge of concessions and kitchen equipment COMPANY CORE VALUE AND COMPETENCY REQUIREMENTS Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality. Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: "see it, own it, solve it." Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company's culture, values and beliefs while maintaining the highest standards of professional conduct. Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times. Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely. Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard. Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems. Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations. Perform well under tight time schedules and pressures to change direction quickly. Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests. Work Environment: The work environment for this position will be mainly within the cafe area and kitchen. This position may work with kitchen equipment including food warmers, heat lamps, coolers, and more. Physical Demands: Prolonged periods of standing, moving throughout a kitchen and venue, bending, lifting, and reaching. Ability to perform physical tasks; such as but not limited to, lifting approx. 30 lbs. Position Salary & Benefits: This is considered a full time position with a starting hourly range for this position is $20-$25/hour. Proof is pleased to provide all full-time eligible employees with Basic Life and AD&D at no cost to you Full-time eligible employees may choose to enroll in optional benefits, including Medical, Dental, Vision, Voluntary Life and AD&D, Short Term Disability, Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospitality Indemnity daily meals. Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Located in the heart of downtown Seattle, the award-winning Crowne Plaza Hotel Seattle - Downtown offers an exceptional blend of service, style and comfort. You'll notice Cool, Comfortable and Unconventional touches that set us apart as soon as you step inside. Marvel at stunning views of the city lights while relaxing in our new Sleep Advantage Beds. Enjoy complimentary wireless Internet throughout the hotel and amenities to help you relax like our Temple Spa Sleep Tight Amenity kits featuring lavender spray and lotions to help you rejuvenate and unwind. Enjoy an invigorating workout at our 24-hour fitness center, get dining suggestions from our expert concierge or savor sumptuous cuisine at our Regatta Bar & Grille restaurant where you can enjoy Happy Hour in our lounge daily from 4pm - 7pm and monthly drink specials. Come and experience all that The Emerald City has to offer with us! Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $19.19/Hr. Compensation Mid USD $23.99/Hr. Compensation Max USD $28.78/Hr.
Mar 19, 2024
Full time
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Located in the heart of downtown Seattle, the award-winning Crowne Plaza Hotel Seattle - Downtown offers an exceptional blend of service, style and comfort. You'll notice Cool, Comfortable and Unconventional touches that set us apart as soon as you step inside. Marvel at stunning views of the city lights while relaxing in our new Sleep Advantage Beds. Enjoy complimentary wireless Internet throughout the hotel and amenities to help you relax like our Temple Spa Sleep Tight Amenity kits featuring lavender spray and lotions to help you rejuvenate and unwind. Enjoy an invigorating workout at our 24-hour fitness center, get dining suggestions from our expert concierge or savor sumptuous cuisine at our Regatta Bar & Grille restaurant where you can enjoy Happy Hour in our lounge daily from 4pm - 7pm and monthly drink specials. Come and experience all that The Emerald City has to offer with us! Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $19.19/Hr. Compensation Mid USD $23.99/Hr. Compensation Max USD $28.78/Hr.
Amrit Ocean Resort and Residences
West Palm Beach, Florida
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: We are currently seeking a motivated and detail-oriented Salon Supervisor to join our dynamic team. The ideal candidate will have a passion for the beauty industry, excellent organizational skills, and a strong desire to contribute to the success of our salon and wellness center. Responsibilities: Greeting guests with direct eye contact and a smile. Booking and scheduling appointments Comprehensive knowledge of the operating procedures based on SOP's. Deliver excellent guest service Assist stylists and technicians with various tasks to ensure a smooth and efficient operation of the salon. Greet and welcome clients with a friendly and professional demeanor. Shampoo, condition, and prepare clients for services. Maintain cleanliness and order in the salon, including cleaning and sanitizing tools and workstations. Handle appointment scheduling, check-ins/outs, and manage the salon's front desk operations. Provide exceptional customer service by addressing client inquiries and ensuring their overall satisfaction. Support stylists during hair color mixing and application. Assist in inventory management by monitoring and replenishing salon products. Provide thorough information about services and facilities via phone, fax, mail or in person. Check guests in for services Collect payment for services Ensure accuracy of all transactions and paperwork Stocking, cleaning, organizing and maintaining their work area(s). Inform guest about specials, sales and featured items and services. Assisting management with reports and other projects as needed. Perform all side work as assigned Cleans and maintain on a daily and by use basis. Assist guest with any questions or concerns Will be required to adjust schedule based on business demands. Performs all other duties as assigned Qualifications: Previous experience in a salon or customer service role is a plus. Basic knowledge of hair care and beauty products. Excellent communication and interpersonal skills. Ability to multitask and stay organized in a fast-paced environment. Professional appearance and a positive attitude. Team player with a willingness to learn and grow in the beauty industry. Current Florida licensed cosmetologist or in school to become a licensed cosmetologist.
Mar 17, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: We are currently seeking a motivated and detail-oriented Salon Supervisor to join our dynamic team. The ideal candidate will have a passion for the beauty industry, excellent organizational skills, and a strong desire to contribute to the success of our salon and wellness center. Responsibilities: Greeting guests with direct eye contact and a smile. Booking and scheduling appointments Comprehensive knowledge of the operating procedures based on SOP's. Deliver excellent guest service Assist stylists and technicians with various tasks to ensure a smooth and efficient operation of the salon. Greet and welcome clients with a friendly and professional demeanor. Shampoo, condition, and prepare clients for services. Maintain cleanliness and order in the salon, including cleaning and sanitizing tools and workstations. Handle appointment scheduling, check-ins/outs, and manage the salon's front desk operations. Provide exceptional customer service by addressing client inquiries and ensuring their overall satisfaction. Support stylists during hair color mixing and application. Assist in inventory management by monitoring and replenishing salon products. Provide thorough information about services and facilities via phone, fax, mail or in person. Check guests in for services Collect payment for services Ensure accuracy of all transactions and paperwork Stocking, cleaning, organizing and maintaining their work area(s). Inform guest about specials, sales and featured items and services. Assisting management with reports and other projects as needed. Perform all side work as assigned Cleans and maintain on a daily and by use basis. Assist guest with any questions or concerns Will be required to adjust schedule based on business demands. Performs all other duties as assigned Qualifications: Previous experience in a salon or customer service role is a plus. Basic knowledge of hair care and beauty products. Excellent communication and interpersonal skills. Ability to multitask and stay organized in a fast-paced environment. Professional appearance and a positive attitude. Team player with a willingness to learn and grow in the beauty industry. Current Florida licensed cosmetologist or in school to become a licensed cosmetologist.
Amrit Ocean Resort and Residences
West Palm Beach, Florida
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: The Nail Technician is responsible for performing spa services in an attentive, courteous, friendly and efficient manner. Responsibilities: Fundamental Requirements: Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Know essential oils, their actions and reactions in terms of stress relief, tension relief, decrease in fatigue, stimulation, circulation, revitalizing skin tissue and relaxation. Perform consultation, skin analysis and verbal communication with all clients. Perform nail services and any service listed on the spa menu administered by a nail technician. Help train fellow technicians on newest techniques and treatments. Stay current and informed of new treatments and products in the Spa industry. Must be familiar with contraindications of the skin and products to be placed on the skin. Educate guests on the effectiveness of Home Care. Keep work area neat and clean at all times. Keep work area stocked with sufficient supplies for a full day of operation. Clean equipment and common areas used after performing services. Fold towels and linens for use in the service area. Change linens between guests. Maintain proper par levels of professional and retail stock. Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order. Provide Spa tours as necessary. Check appointment schedule and print daily activities as required as well as complete daily reports. Ensure inventory control through proper usage of products. Assist with front desk or locker room functions, as necessary. Qualifications: Education & Experience: High School diploma or equivalent required. Experience in working with essential oils. Fulfillment of current State licensing requirements. Bi-lingual preferred. Maintain current licenses and certifications as required. Physical Requirements: Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times. Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift.
Mar 17, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: The Nail Technician is responsible for performing spa services in an attentive, courteous, friendly and efficient manner. Responsibilities: Fundamental Requirements: Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Know essential oils, their actions and reactions in terms of stress relief, tension relief, decrease in fatigue, stimulation, circulation, revitalizing skin tissue and relaxation. Perform consultation, skin analysis and verbal communication with all clients. Perform nail services and any service listed on the spa menu administered by a nail technician. Help train fellow technicians on newest techniques and treatments. Stay current and informed of new treatments and products in the Spa industry. Must be familiar with contraindications of the skin and products to be placed on the skin. Educate guests on the effectiveness of Home Care. Keep work area neat and clean at all times. Keep work area stocked with sufficient supplies for a full day of operation. Clean equipment and common areas used after performing services. Fold towels and linens for use in the service area. Change linens between guests. Maintain proper par levels of professional and retail stock. Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order. Provide Spa tours as necessary. Check appointment schedule and print daily activities as required as well as complete daily reports. Ensure inventory control through proper usage of products. Assist with front desk or locker room functions, as necessary. Qualifications: Education & Experience: High School diploma or equivalent required. Experience in working with essential oils. Fulfillment of current State licensing requirements. Bi-lingual preferred. Maintain current licenses and certifications as required. Physical Requirements: Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times. Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift.
In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. The Role The Food and Beverage Supervisor position is responsible for supporting all food and beverage operations. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. Responsibilities: The Food and Beverage Supervisor position is responsible for supporting all food and beverage operations. • Assist in staffing, scheduling, training, and counseling of staff. • Directly managing staff while having direct interaction with customers. • Maintain and control high volume food and beverage inventory. • Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures. • Develop and enforce standards for service, sanitation, and product and food quality. • Ensure all cash handling procedures are documented and enforced. • Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures. • Conduct physical audit of inventory and product. Research and perform reconciliations. Qualifications: • High school diploma or equivalent. Some college preferred • All applicants must be at least 18 years of age • Strong attention to detail and extremely organized with elevated time management and prioritizing skills. • Must meet state and city health requirements for food handling and alcoholic beverage service • Ability to multi task in a fast paced, team orientated setting. • Must be able to work fluently in English • Ability to lift and carry items weighing up to 50 pounds up and down stairs/ramps. • Ability to work extended hours, nights, weekends, and holidays. • Must have sufficient mobility to perform assigned production tasks including: constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training. Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Mar 14, 2024
Full time
In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. The Role The Food and Beverage Supervisor position is responsible for supporting all food and beverage operations. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. Responsibilities: The Food and Beverage Supervisor position is responsible for supporting all food and beverage operations. • Assist in staffing, scheduling, training, and counseling of staff. • Directly managing staff while having direct interaction with customers. • Maintain and control high volume food and beverage inventory. • Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures. • Develop and enforce standards for service, sanitation, and product and food quality. • Ensure all cash handling procedures are documented and enforced. • Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures. • Conduct physical audit of inventory and product. Research and perform reconciliations. Qualifications: • High school diploma or equivalent. Some college preferred • All applicants must be at least 18 years of age • Strong attention to detail and extremely organized with elevated time management and prioritizing skills. • Must meet state and city health requirements for food handling and alcoholic beverage service • Ability to multi task in a fast paced, team orientated setting. • Must be able to work fluently in English • Ability to lift and carry items weighing up to 50 pounds up and down stairs/ramps. • Ability to work extended hours, nights, weekends, and holidays. • Must have sufficient mobility to perform assigned production tasks including: constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training. Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
The Role The Food and Beverage Supervisor position is responsible for supporting all food and beverage operations. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. Responsibilities: The Food and Beverage Supervisor position is responsible for supporting all food and beverage operations. • Assist in staffing, scheduling, training, and counseling of staff. • Directly managing staff while having direct interaction with customers. • Maintain and control high volume food and beverage inventory. • Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures. • Develop and enforce standards for service, sanitation, and product and food quality. • Ensure all cash handling procedures are documented and enforced. • Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures. • Conduct physical audit of inventory and product. Research and perform reconciliations. Qualifications: • High school diploma or equivalent. Some college preferred • All applicants must be at least 18 years of age • Strong attention to detail and extremely organized with elevated time management and prioritizing skills. • Must meet state and city health requirements for food handling and alcoholic beverage service • Ability to multi task in a fast paced, team orientated setting. • Must be able to work fluently in English • Ability to lift and carry items weighing up to 50 pounds up and down stairs/ramps. • Ability to work extended hours, nights, weekends, and holidays. • Must have sufficient mobility to perform assigned production tasks including: constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training. Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Mar 14, 2024
Full time
The Role The Food and Beverage Supervisor position is responsible for supporting all food and beverage operations. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. Responsibilities: The Food and Beverage Supervisor position is responsible for supporting all food and beverage operations. • Assist in staffing, scheduling, training, and counseling of staff. • Directly managing staff while having direct interaction with customers. • Maintain and control high volume food and beverage inventory. • Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures. • Develop and enforce standards for service, sanitation, and product and food quality. • Ensure all cash handling procedures are documented and enforced. • Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures. • Conduct physical audit of inventory and product. Research and perform reconciliations. Qualifications: • High school diploma or equivalent. Some college preferred • All applicants must be at least 18 years of age • Strong attention to detail and extremely organized with elevated time management and prioritizing skills. • Must meet state and city health requirements for food handling and alcoholic beverage service • Ability to multi task in a fast paced, team orientated setting. • Must be able to work fluently in English • Ability to lift and carry items weighing up to 50 pounds up and down stairs/ramps. • Ability to work extended hours, nights, weekends, and holidays. • Must have sufficient mobility to perform assigned production tasks including: constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training. Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Job Details Job Location Pacific 19 - KAILUA KONA, HI Salary Range $20.00 - $20.00 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: The Laundry Attendant is responsible for washing all soiled linens, towels, napkins and tablecloths, folding and ironing. SCOPE OF WORK + TEAM Reports to Director of Housekeeping/Executive Housekeeper/Housekeeping Manager Supports Housekeeping team RESPONSIBILITIES Remove and sort dirty linens and towels from laundry carts. Wash and dry all dirty linens, towels, rags, etc., as directed by management. Ability to stand during entire shift. Understand operation of washing machines and dryers. Clean dryer filter daily and maintain all equipment as trained. Keep laundry carts clean and free of debris. Maintain clan work area. Long hours sometimes required Perform the duties of room attendant following all prescribed requirements when needed. Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure. Report all guest issues and complaints to management Perform special projects and other responsibilities as assigned. Qualifications EXPERIENCE: Prior Experience: 1+ Previous housekeeping, hospitality, experience preferred, but not required. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Ability to communicate in English is a plus; Self-starting personality with an even disposition; Ability to meet standards of appearance; Able to communicate well with guests. Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. Report any unusual occurrences and/or request to Supervisor. Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. Must be service oriented with excellent customer service and sales skills Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language Must be energetic and outgoing Must possess excellent interpersonal and organizational skills Must be able to follow directions with attention to detail, speed and accuracy Must be a team player with the ability to work under minimal supervision Must be able to multi-task in a fast-paced work environment Must be able to understand and work with basic financial information and solve basic arithmetic problems Must be able to type 45 wpm and have the ability to input data and access information on the computer Must have proficient working knowledge of Microsoft Office, Opera; preferred. Must be able to exercise confidentiality and discretion. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Mar 13, 2024
Full time
Job Details Job Location Pacific 19 - KAILUA KONA, HI Salary Range $20.00 - $20.00 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: The Laundry Attendant is responsible for washing all soiled linens, towels, napkins and tablecloths, folding and ironing. SCOPE OF WORK + TEAM Reports to Director of Housekeeping/Executive Housekeeper/Housekeeping Manager Supports Housekeeping team RESPONSIBILITIES Remove and sort dirty linens and towels from laundry carts. Wash and dry all dirty linens, towels, rags, etc., as directed by management. Ability to stand during entire shift. Understand operation of washing machines and dryers. Clean dryer filter daily and maintain all equipment as trained. Keep laundry carts clean and free of debris. Maintain clan work area. Long hours sometimes required Perform the duties of room attendant following all prescribed requirements when needed. Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure. Report all guest issues and complaints to management Perform special projects and other responsibilities as assigned. Qualifications EXPERIENCE: Prior Experience: 1+ Previous housekeeping, hospitality, experience preferred, but not required. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Ability to communicate in English is a plus; Self-starting personality with an even disposition; Ability to meet standards of appearance; Able to communicate well with guests. Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. Report any unusual occurrences and/or request to Supervisor. Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. Must be service oriented with excellent customer service and sales skills Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language Must be energetic and outgoing Must possess excellent interpersonal and organizational skills Must be able to follow directions with attention to detail, speed and accuracy Must be a team player with the ability to work under minimal supervision Must be able to multi-task in a fast-paced work environment Must be able to understand and work with basic financial information and solve basic arithmetic problems Must be able to type 45 wpm and have the ability to input data and access information on the computer Must have proficient working knowledge of Microsoft Office, Opera; preferred. Must be able to exercise confidentiality and discretion. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Job Number Job Category Sales & Marketing Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management With every journey, travel has the power to shape us and our world. Begin your journey as a Principal Designer at Marriott International, repeatedly voted one of Fortune's 100 Best Companies to Work For . Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world. This individual contributor is responsible to help shape the design and structured experience of Marriott's digital 'hotel ecosystem,' the online experience of over 8,000 hotels and resorts worldwide, and their connection to 30+ hospitality brands. Partnering closely with fellow user experience leaders, product management and technology colleagues, the principal designer works to meet needs across our business while advocating for the needs of our leisure, member and non-member customers. This position requires the hands-on ability to produce quality designs and prototypes in order to drive the creative process from the conceptual through successful execution. A strong portfolio is critical. Your portfolio should showcase your experience in brands, UX and interaction design in digital solutions, particularly highlighting conversion optimization efforts, simplicity and ease-of-use. CANDIDATE PROFILE Education and Experience • 8+ years of relevant experience in hands-on digital product design with demonstrated leadership experience, strong grounding in general usability and transactional design best practices • 2+ years of relevant experience with large-scale brands, websites or global digital apps/digital products • Experience designing a visual identity and brand in a digital space • Experience delivering design concepts, user journeys, prototypes, etc., across platforms (desktop, mobile web, app, etc.) with inclusivity in mind • Experience with Agile / SAFE development methodologies • Thrives working as an individual contributor in a collaborative and cross-functional environment 4-year undergraduate degree in relevant discipline or equivalent experience You're exactly who we're looking for if you: • Promote UX best practices drawn from a variety of disciplines (within and beyond hospitality) Proactively maintain a keen focus across product areas to ensure cohesiveness Communicate through compelling visuals and deliverables Showcase strong presentation, negotiation, and persuasion skills • Are experienced with major, large-scale global digital apps, websites, or other digital products within the commerce or travel space • Possess superior communication and interpersonal skills, including facilitation, presentation, storytelling CORE WORK ACTIVITIES Demonstrating and Applying Discipline Knowledge: • Direct and approve the execution of user experience design • Clearly explain design decisions to leadership, your team, and stakeholders • Identify future opportunities by keeping up to date with design trends, societal shifts, and new technology • Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints • Collaborate with a variety of user experience disciplines within the team (Information Architecture, Design System/Standards, User Research, Copywriting) to advance your work Managing Work, Projects, and Policies • Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines) • Successfully manages multiple tracks of work simultaneously • Accepts critique and critiques work of others in a helpful and professional manner Leadership & Management • Ability to manage one or more direct reports • Leads work done by both internal associates and external vendors • Attract, hire, develop, and retain top talent • Thinks and works at both the strategic and executional levels; sees both the "forest" and the "trees" and guides teams accordingly Additional Responsibilities • Works and leads independently with minimal supervision, but knows when issues should be escalated to manger • Develops relationships with members of other teams, and leverages those relationships to answer questions • Presents work with clarity and confidence; explains complex matters so that others can understand them MANAGEMENT COMPETENCIES Building Relationships • Stakeholders - Partners with key stakeholders to ensure execution across disciplines as needed. • Organizational Alignment - Drives the organizational alignment and accountability for successful outcomes of all related initiatives with the continent and market, and other functional areas; ensures strategies address relevant stakeholder needs and competitive environment; executes accordingly. • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards. • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Finance, Legal etc.) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed. Leadership • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action. • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges. • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes. Managing Execution • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required. • Strategy Execution - Ensures successful execution across business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. Generating Talent and Organizational Capability • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. o Strong understanding of hotel operations, deployment, project management, revenue management strategies, etc. o Strong understanding of technical reporting tools and their capabilities. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you . click apply for full job details
Mar 12, 2024
Full time
Job Number Job Category Sales & Marketing Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management With every journey, travel has the power to shape us and our world. Begin your journey as a Principal Designer at Marriott International, repeatedly voted one of Fortune's 100 Best Companies to Work For . Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world. This individual contributor is responsible to help shape the design and structured experience of Marriott's digital 'hotel ecosystem,' the online experience of over 8,000 hotels and resorts worldwide, and their connection to 30+ hospitality brands. Partnering closely with fellow user experience leaders, product management and technology colleagues, the principal designer works to meet needs across our business while advocating for the needs of our leisure, member and non-member customers. This position requires the hands-on ability to produce quality designs and prototypes in order to drive the creative process from the conceptual through successful execution. A strong portfolio is critical. Your portfolio should showcase your experience in brands, UX and interaction design in digital solutions, particularly highlighting conversion optimization efforts, simplicity and ease-of-use. CANDIDATE PROFILE Education and Experience • 8+ years of relevant experience in hands-on digital product design with demonstrated leadership experience, strong grounding in general usability and transactional design best practices • 2+ years of relevant experience with large-scale brands, websites or global digital apps/digital products • Experience designing a visual identity and brand in a digital space • Experience delivering design concepts, user journeys, prototypes, etc., across platforms (desktop, mobile web, app, etc.) with inclusivity in mind • Experience with Agile / SAFE development methodologies • Thrives working as an individual contributor in a collaborative and cross-functional environment 4-year undergraduate degree in relevant discipline or equivalent experience You're exactly who we're looking for if you: • Promote UX best practices drawn from a variety of disciplines (within and beyond hospitality) Proactively maintain a keen focus across product areas to ensure cohesiveness Communicate through compelling visuals and deliverables Showcase strong presentation, negotiation, and persuasion skills • Are experienced with major, large-scale global digital apps, websites, or other digital products within the commerce or travel space • Possess superior communication and interpersonal skills, including facilitation, presentation, storytelling CORE WORK ACTIVITIES Demonstrating and Applying Discipline Knowledge: • Direct and approve the execution of user experience design • Clearly explain design decisions to leadership, your team, and stakeholders • Identify future opportunities by keeping up to date with design trends, societal shifts, and new technology • Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints • Collaborate with a variety of user experience disciplines within the team (Information Architecture, Design System/Standards, User Research, Copywriting) to advance your work Managing Work, Projects, and Policies • Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines) • Successfully manages multiple tracks of work simultaneously • Accepts critique and critiques work of others in a helpful and professional manner Leadership & Management • Ability to manage one or more direct reports • Leads work done by both internal associates and external vendors • Attract, hire, develop, and retain top talent • Thinks and works at both the strategic and executional levels; sees both the "forest" and the "trees" and guides teams accordingly Additional Responsibilities • Works and leads independently with minimal supervision, but knows when issues should be escalated to manger • Develops relationships with members of other teams, and leverages those relationships to answer questions • Presents work with clarity and confidence; explains complex matters so that others can understand them MANAGEMENT COMPETENCIES Building Relationships • Stakeholders - Partners with key stakeholders to ensure execution across disciplines as needed. • Organizational Alignment - Drives the organizational alignment and accountability for successful outcomes of all related initiatives with the continent and market, and other functional areas; ensures strategies address relevant stakeholder needs and competitive environment; executes accordingly. • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards. • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Finance, Legal etc.) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed. Leadership • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action. • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges. • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes. Managing Execution • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required. • Strategy Execution - Ensures successful execution across business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. Generating Talent and Organizational Capability • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. o Strong understanding of hotel operations, deployment, project management, revenue management strategies, etc. o Strong understanding of technical reporting tools and their capabilities. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you . click apply for full job details
Job Summary: The Breakfast Attendant assists with operation of continental breakfast area. They will Interact professionally, effectively, and in a friendly manner with all guests. Helps maintain the high quality standards of the hotel's continental breakfast. Weekends required Benefits (some are FT benefits only) Medical and Dental Insurance PTO Competitive Pay 401(k) Retirement Savings Plan Life Insurance Disability Insurance Hotel Room Discounts Ongoing Training and Career Development Responsibilities Provides highest quality service to the guest at all times. Responds appropriately to any requests or concerns. Follows all safe food handling procedures. Knowledgeable of all continental breakfast core items. Maintains breakfast area in a clean, functional manner. Informs management of all guest-related problems and any shortages of core items. Knowledgeable of safety and security measures of the hotel. Must be able to work early morning shifts. During peak business times or during times of employee shortages, must be willing to assist with duties in other departments including housekeeping, laundry, and front desk. Maintains a clean lobby and breakfast area. Other duties as assigned. Qualifications 16 years old and up. Must be able to pass certification from health department if required. Experience: Prior food handling experience preferred. Specific job knowledge, skills and abilities: Communicate effectively with other employees and guests. Follow instructions as directed. Ability to read, write and understand basic English. Ability to learn and apply safe food handling practices. Physical Requirements: Must be able to lift 20 lbs. frequently. Ability to lift, bend, crouch/stoop, climb, stand, reach, twist, and push and pull equipment. Must maintain a neat, clean and well-groomed appearance. About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Mar 11, 2024
Full time
Job Summary: The Breakfast Attendant assists with operation of continental breakfast area. They will Interact professionally, effectively, and in a friendly manner with all guests. Helps maintain the high quality standards of the hotel's continental breakfast. Weekends required Benefits (some are FT benefits only) Medical and Dental Insurance PTO Competitive Pay 401(k) Retirement Savings Plan Life Insurance Disability Insurance Hotel Room Discounts Ongoing Training and Career Development Responsibilities Provides highest quality service to the guest at all times. Responds appropriately to any requests or concerns. Follows all safe food handling procedures. Knowledgeable of all continental breakfast core items. Maintains breakfast area in a clean, functional manner. Informs management of all guest-related problems and any shortages of core items. Knowledgeable of safety and security measures of the hotel. Must be able to work early morning shifts. During peak business times or during times of employee shortages, must be willing to assist with duties in other departments including housekeeping, laundry, and front desk. Maintains a clean lobby and breakfast area. Other duties as assigned. Qualifications 16 years old and up. Must be able to pass certification from health department if required. Experience: Prior food handling experience preferred. Specific job knowledge, skills and abilities: Communicate effectively with other employees and guests. Follow instructions as directed. Ability to read, write and understand basic English. Ability to learn and apply safe food handling practices. Physical Requirements: Must be able to lift 20 lbs. frequently. Ability to lift, bend, crouch/stoop, climb, stand, reach, twist, and push and pull equipment. Must maintain a neat, clean and well-groomed appearance. About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WHO ARE WE? Shore Lodge Whitetail Club, LLC is one of the top three resorts in the West according to Conde Nast Traveler. The only Forbes Travel Guide Four-Star spa in Idaho and Whitetail Club is the premier private golf community in the state and we are proud to say we are a Platinum Club of America. Our first and foremost priority is to create exceptional lifetime memories for our members and guests. Hospitality professionals if you are looking for a Mountain Career Destination, there is none better! The main objective of the Shore Lodge Concierge is to ensure an overwhelming positive guest and member experience. The concierge works hard to provide information and special services to enhance our Guest and Member experiences prior to and during their stay, exceeding Guest requests from ordinary to extraordinary while serving as an expert for all things Shore Lodge, Whitetail Club and McCall. Our success comes from creating an atmosphere that will inspire guests and members to return. This position coordinates guest needs through our vendors (booking reservations, posting of charges, etc), Food and Beverage, Guest Services, and all departments of Shore Lodge and Whitetail Club. STANDARD SPECIFICATIONS: Frequent weekend and holiday work. Varied hours of operation. WHAT YOU GET TO DO • To perform this job successfully, you must be able to perform each essential duty at Forbes/AAA, 4 star/diamond standards. • Oversee daily concierge duties and logistics for services offered, exceeding the highest standards of hospitality. • Serve as main contact for the department both internally and externally, proofing all communication and documentation prior to submission. • Organize and submit necessary accounting documents for purchases, external reservations, and departmental needs. • Develop strong employee morale and promote expert knowledge and understanding. • Hold responsibility for creating Standard Operating Procedures and building/identifying software and templates that foster efficient and precise operations. • Communicate directly with guests and members, both in person and by telephone. • Provide information on facilities and services, events and attractions, tours, travel routes, pricing, and transportation schedules. • Accommodate special requests whenever possible and facilitate amenity requests. • Provide area maps and directions, brochures and other literature. • Initiate the arrangement of tickets, bookings, appointments, and reservations for guests and members. • Assist with room reservations, check in/out procedure and lodge/club orientation as needed. • Process accurate reservations from incoming calls and emails. • Complete daily and weekly reports, logs, and tracking as necessary. • Develop partnership/preferred vendor relationships with area service providers to ensure that our recommendations are with companies that complement our brand and are of a caliber that reflects well on Shore Lodge and Whitetail. Assure the department is always using and referring our preferred vendors as long as it best fits our guests' needs. • Maintain accurate and complete information regarding the local area hotels, amenities, events, directions, etc. • Answer multiple phone lines and direct calls resort wide as necessary. • Use multiple computer software programs to process guest stays and schedule activities. • Comply with unit cash handling, credit, and check cashing policies and procedures. • Maintain and monitor accurate and thorough departmental budget tracking, accounting procedures (PO's, departmental credit card management, etc.), and labor budgeting for all Concierge department employees. • Follow company procedures and standards and continuously provide a superior level of service and skill. • Assist dissatisfied guests in both understanding the origin of their discontent and also in the mediation of acceptable solutions. • Assist the Whitetail Real Estate Department and media/marketing guests by providing information on Club, Lodge, and area amenities/attractions/etc., and answering phones and booking appointments as needed. • Perform other duties and responsibilities as assigned. • Assist the Guest Services/Front Desk and Whitetail Club Manager with other guest service functions. Requirements WHAT YOU NEED TO BE SUCCESSFUL: 2+ years of relevant Forbes/AAA, 3/4 star/diamond service experience in the hospitality industry. High School Diploma or equivalent Education Strong Microsoft applications, Outlook, Internet navigation Ability to multi-task while maintaining a high degree of organization and detail orientation Prior and proven superior customer service skills Ability to communicate effectively with and receive information from guests, members, coworkers, and external service providers Excellent problem-solving ability Time management skills Valid driver's license Ability to work in a constantly changing environment and manage stress levels while dealing with customers. Knowledge of the local and regional business and outdoor activities Post-secondary training in tourism or hospitality is ideal Knowledge of and previous experience with Agilysys PMS systems and/or Concierge software preferred
Mar 11, 2024
Full time
WHO ARE WE? Shore Lodge Whitetail Club, LLC is one of the top three resorts in the West according to Conde Nast Traveler. The only Forbes Travel Guide Four-Star spa in Idaho and Whitetail Club is the premier private golf community in the state and we are proud to say we are a Platinum Club of America. Our first and foremost priority is to create exceptional lifetime memories for our members and guests. Hospitality professionals if you are looking for a Mountain Career Destination, there is none better! The main objective of the Shore Lodge Concierge is to ensure an overwhelming positive guest and member experience. The concierge works hard to provide information and special services to enhance our Guest and Member experiences prior to and during their stay, exceeding Guest requests from ordinary to extraordinary while serving as an expert for all things Shore Lodge, Whitetail Club and McCall. Our success comes from creating an atmosphere that will inspire guests and members to return. This position coordinates guest needs through our vendors (booking reservations, posting of charges, etc), Food and Beverage, Guest Services, and all departments of Shore Lodge and Whitetail Club. STANDARD SPECIFICATIONS: Frequent weekend and holiday work. Varied hours of operation. WHAT YOU GET TO DO • To perform this job successfully, you must be able to perform each essential duty at Forbes/AAA, 4 star/diamond standards. • Oversee daily concierge duties and logistics for services offered, exceeding the highest standards of hospitality. • Serve as main contact for the department both internally and externally, proofing all communication and documentation prior to submission. • Organize and submit necessary accounting documents for purchases, external reservations, and departmental needs. • Develop strong employee morale and promote expert knowledge and understanding. • Hold responsibility for creating Standard Operating Procedures and building/identifying software and templates that foster efficient and precise operations. • Communicate directly with guests and members, both in person and by telephone. • Provide information on facilities and services, events and attractions, tours, travel routes, pricing, and transportation schedules. • Accommodate special requests whenever possible and facilitate amenity requests. • Provide area maps and directions, brochures and other literature. • Initiate the arrangement of tickets, bookings, appointments, and reservations for guests and members. • Assist with room reservations, check in/out procedure and lodge/club orientation as needed. • Process accurate reservations from incoming calls and emails. • Complete daily and weekly reports, logs, and tracking as necessary. • Develop partnership/preferred vendor relationships with area service providers to ensure that our recommendations are with companies that complement our brand and are of a caliber that reflects well on Shore Lodge and Whitetail. Assure the department is always using and referring our preferred vendors as long as it best fits our guests' needs. • Maintain accurate and complete information regarding the local area hotels, amenities, events, directions, etc. • Answer multiple phone lines and direct calls resort wide as necessary. • Use multiple computer software programs to process guest stays and schedule activities. • Comply with unit cash handling, credit, and check cashing policies and procedures. • Maintain and monitor accurate and thorough departmental budget tracking, accounting procedures (PO's, departmental credit card management, etc.), and labor budgeting for all Concierge department employees. • Follow company procedures and standards and continuously provide a superior level of service and skill. • Assist dissatisfied guests in both understanding the origin of their discontent and also in the mediation of acceptable solutions. • Assist the Whitetail Real Estate Department and media/marketing guests by providing information on Club, Lodge, and area amenities/attractions/etc., and answering phones and booking appointments as needed. • Perform other duties and responsibilities as assigned. • Assist the Guest Services/Front Desk and Whitetail Club Manager with other guest service functions. Requirements WHAT YOU NEED TO BE SUCCESSFUL: 2+ years of relevant Forbes/AAA, 3/4 star/diamond service experience in the hospitality industry. High School Diploma or equivalent Education Strong Microsoft applications, Outlook, Internet navigation Ability to multi-task while maintaining a high degree of organization and detail orientation Prior and proven superior customer service skills Ability to communicate effectively with and receive information from guests, members, coworkers, and external service providers Excellent problem-solving ability Time management skills Valid driver's license Ability to work in a constantly changing environment and manage stress levels while dealing with customers. Knowledge of the local and regional business and outdoor activities Post-secondary training in tourism or hospitality is ideal Knowledge of and previous experience with Agilysys PMS systems and/or Concierge software preferred
Rapid City Holiday Inn Express
Rapid City, South Dakota
Job Summary: The Breakfast Attendant assists with operation of continental breakfast area. They will Interact professionally, effectively, and in a friendly manner with all guests. Helps maintain the high quality standards of the hotel's continental breakfast. Benefits Medical and Dental Insurance PTO Competitive Pay 401(k) Retirement Savings Plan Life Insurance Disability Insurance Hotel Room Discounts Ongoing Training and Career Development Responsibilities Provides highest quality service to the guest at all times. Responds appropriately to any requests or concerns. Follows all safe food handling procedures. Knowledgeable of all continental breakfast core items. Maintains breakfast area in a clean, functional manner. Informs management of all guest-related problems and any shortages of core items. Knowledgeable of safety and security measures of the hotel. Must be able to work early morning shifts. During peak business times or during times of employee shortages, must be willing to assist with duties in other departments including housekeeping, laundry, and front desk. Maintains a clean lobby and breakfast area. Other duties as assigned. Qualifications High school diploma or GED. Must be able to pass certification from health department if required. Experience: Prior food handling experience preferred. Specific job knowledge, skills and abilities: Communicate effectively with other employees and guests. Follow instructions as directed. Ability to read, write and understand basic English. Ability to learn and apply safe food handling practices. Physical Requirements: Must be able to lift 20 lbs. frequently. Ability to lift, bend, crouch/stoop, climb, stand, reach, twist, and push and pull equipment. Must maintain a neat, clean and well-groomed appearance. About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Mar 11, 2024
Full time
Job Summary: The Breakfast Attendant assists with operation of continental breakfast area. They will Interact professionally, effectively, and in a friendly manner with all guests. Helps maintain the high quality standards of the hotel's continental breakfast. Benefits Medical and Dental Insurance PTO Competitive Pay 401(k) Retirement Savings Plan Life Insurance Disability Insurance Hotel Room Discounts Ongoing Training and Career Development Responsibilities Provides highest quality service to the guest at all times. Responds appropriately to any requests or concerns. Follows all safe food handling procedures. Knowledgeable of all continental breakfast core items. Maintains breakfast area in a clean, functional manner. Informs management of all guest-related problems and any shortages of core items. Knowledgeable of safety and security measures of the hotel. Must be able to work early morning shifts. During peak business times or during times of employee shortages, must be willing to assist with duties in other departments including housekeeping, laundry, and front desk. Maintains a clean lobby and breakfast area. Other duties as assigned. Qualifications High school diploma or GED. Must be able to pass certification from health department if required. Experience: Prior food handling experience preferred. Specific job knowledge, skills and abilities: Communicate effectively with other employees and guests. Follow instructions as directed. Ability to read, write and understand basic English. Ability to learn and apply safe food handling practices. Physical Requirements: Must be able to lift 20 lbs. frequently. Ability to lift, bend, crouch/stoop, climb, stand, reach, twist, and push and pull equipment. Must maintain a neat, clean and well-groomed appearance. About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be willing to cross train in other accounting or hotel-related areas. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Prepare and distribute month-end reports. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Ensure accuracy of all numbers reported including statistics. Input and update financial information into corporate communications network. Perform daily, weekly, monthly and annual data processing system functions as required. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Respond to governmental inquiries upon receipt. Handle guest requests Qualifications High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service Experience preferred. Computer knowledge/skills required. Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Salary range is $20.00/hr to $22.50/hr.
Mar 09, 2024
Full time
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be willing to cross train in other accounting or hotel-related areas. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Prepare and distribute month-end reports. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Ensure accuracy of all numbers reported including statistics. Input and update financial information into corporate communications network. Perform daily, weekly, monthly and annual data processing system functions as required. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Respond to governmental inquiries upon receipt. Handle guest requests Qualifications High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service Experience preferred. Computer knowledge/skills required. Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Salary range is $20.00/hr to $22.50/hr.
Senior Project Manager Family Motel Denver, CO (+West+Colfax+Denver+CO+USA) Apply Description The Project Manager for the Family Motel is responsible for the overall functioning of the Family Motel. The Family Motel serves two populations in different programs: a family shelter and a Grant Per Diem program within the facility. Job duties include a) ensuring the appropriate staffing structure for all programs including reviewing best practices with staff, overseeing the training of staff, and safety of staff and building; b) program development including creating new systems as outcomes adjust, instituting policies and procedures for service delivery; c) grant oversight, ensuring timely and accurate reporting to funding sources, and d) community outreach; representing VOA's programming within the community, identifying needs of the community and spearheading community practices. This position is also responsible for the management of the relief staff for the residential programs. ESSENTIAL DUTIES AND RESPONSIBILITIES Ensures that the participant's voice is heard and incorporated in programming. Oversees the Motel project and all applicable operations and programming. Responsible for overseeing the on-going monitoring of 24-hour service provision by strategically scheduling and supervising both direct and support staff. Personnel oversight to encompass recruitment, training, volunteer coordination, program development, coaching and evaluation of program staff and interns, the facilitation of inclusive staff meetings to foster teamwork and communication, and the coordination of ongoing training initiatives in collaboration with the management team. Oversight of the relief staff list for all residential facilities including hiring and training of relief staff. Ensures that the Motel functions well on a day-to-day basis by appropriately delegating operational tasks to direct, contract and support staff. Ensures that all guests have access to nutrition through services provided by VOA Kitchen. Facilitates the recruitment and hiring process along with human resources department to fill vacant positions quickly. Ensures direct staff, contract staff and volunteers are responsible and accountable for all program components, group activities, and community events. Provides for the safety and protection of the guests. Responsible for overseeing the provision of crisis intervention, trauma informed care and Housing Case Management for program guests. Ensuring staff have sufficient community referral information and that documentation is thorough in two separate databases. Gathers statistical data relevant to program, prepares reports, assists in grant applications, and aids in the preparation of grants and proposals. Responsible for community relations, monitoring expenses, reporting to funding sources, assistance with budgeting, grant writing and other administrative duties in conjunction with the Director. Supervises the provision of services provided by the housing case managers and other staff, ensures appropriate support, participant accountability and advocacy, monitors intakes and discharges as well as housing placement. Responsible for monitoring revenue and expenditures throughout the year, taking corrective action when needed so to ensure that appropriate spend down of the grant is occurring. Ensures that the facility is consistently maintained in a clean, comfortable, and orderly manner and that it is always "tour ready". Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices. Orders office, food and cleaning supplies as needed. Develops policy and procedures for review and approval by upper management, implements policy and procedures, monitors compliance with policy and procedures and revises policy and procedures as needed and appropriate. Communicates changes in policy and procedures using proper protocol. Develops and maintains a liaison relationship with community agencies that provide supportive services that could benefit families and single individuals, i.e., public agencies, local shelters, transitional housing, food banks, etc. Performs on-call duties on evenings, weekends and Holidays as assigned. Schedules him/herself to cover approximately one 8-hr shift at the Motel front desk each month to maintain familiarity with operations and organization. Performs duties in a professional manner according to the Social Work Code of Ethics. Predictable, consistent attendance. Performs other duties as assigned. Position Type and Expected Hours of Work Full-time 40 hours a week working Monday through Friday, participation on the Supervisor "after hours" On-call rotation and coverage of various shifts as dictated by staffing needs. Location 4855 West Colfax Avenue Denver, CO 80204 Salary $62,000-$67,000 Requirements Competencies Models core culture attributes of Volunteers of America Colorado that include "AIRS" (Accountability, Integrity, Respect and Service). Models and pursues with vigor Volunteers of America Colorado three strategical critical virtues of HHS (Hungry, Humble, People Smart). Ensures equitable and inclusive services. Ensures that participant(s) has an active voice in programming. Possesses genuine empathy and compassion. Open to receiving and providing feedback; focused on conflict resolution. Adaptable. Supervisory Responsibilities Direct supervision of all staff at the Family Motel. Direct supervision of all relief staff in residential programs. This position may provide field supervision for college level interns. Minimum Qualifications Bachelor of Arts degree in human services, or a closely related field or related experience. Two years of direct experience (paid or volunteer) working with people experiencing homelessness and mental health needs. Two years of direct experience in program design, implementation, monitoring, budgets, and reporting skills. Two years supervisory experience. Knowledge of community-based resources for people experiencing homelessness. Complete program credentialing process, to include criminal and civil background checks within 30 days of hire. Willing to obtain first aid, automated external defibrillator, and cardiopulmonary resuscitation certifications. Preferred Qualifications Master of Arts Degree in related field. Five years' experience in developing and evaluating programs, managing a budget, coaching staff, developing effective teams, setting, and achieving strategic objectives. Bilingual English and Spanish. Knowledge and Skills Expert written, oral, and interpersonal communication skills. High level of competency working with Microsoft Office suite and cloud-based applications. Strong time-management and prioritization skills. Experience working both independently and, in a team-oriented, collaborative environment. Strong organizational skills. Anticipated Outcomes Ensure the occupancy rate at shelters remains at 90% or higher. Ensures that 30% of all households who exit, do so into a stable or permanent housing solution, and that 50% of these households engage in rehousing services. Facilities always remain "tour ready", including all safety concerns addressed within 48 hours. Ensure all other outcomes are met as required by the funding source and Volunteers of America Colorado. Working Conditions and Physical Requirements Must be able to drive between programs and community meetings. May be required to cover shifts at residential programs. Ability to quickly and safely go up and down stairs regularly throughout the shift to do perimeter checks, and in cases of an emergency. Must be able to lift up to 50 lbs. a few times per day. The employee may be exposed to severe weather conditions. The noise level in the work environment is usually low to moderate. Volunteers of America is an EEO/AA Employer POSITION WILL REMAIN OPEN UNTIL FILLED Salary Description $62,000-$67,000
Mar 09, 2024
Full time
Senior Project Manager Family Motel Denver, CO (+West+Colfax+Denver+CO+USA) Apply Description The Project Manager for the Family Motel is responsible for the overall functioning of the Family Motel. The Family Motel serves two populations in different programs: a family shelter and a Grant Per Diem program within the facility. Job duties include a) ensuring the appropriate staffing structure for all programs including reviewing best practices with staff, overseeing the training of staff, and safety of staff and building; b) program development including creating new systems as outcomes adjust, instituting policies and procedures for service delivery; c) grant oversight, ensuring timely and accurate reporting to funding sources, and d) community outreach; representing VOA's programming within the community, identifying needs of the community and spearheading community practices. This position is also responsible for the management of the relief staff for the residential programs. ESSENTIAL DUTIES AND RESPONSIBILITIES Ensures that the participant's voice is heard and incorporated in programming. Oversees the Motel project and all applicable operations and programming. Responsible for overseeing the on-going monitoring of 24-hour service provision by strategically scheduling and supervising both direct and support staff. Personnel oversight to encompass recruitment, training, volunteer coordination, program development, coaching and evaluation of program staff and interns, the facilitation of inclusive staff meetings to foster teamwork and communication, and the coordination of ongoing training initiatives in collaboration with the management team. Oversight of the relief staff list for all residential facilities including hiring and training of relief staff. Ensures that the Motel functions well on a day-to-day basis by appropriately delegating operational tasks to direct, contract and support staff. Ensures that all guests have access to nutrition through services provided by VOA Kitchen. Facilitates the recruitment and hiring process along with human resources department to fill vacant positions quickly. Ensures direct staff, contract staff and volunteers are responsible and accountable for all program components, group activities, and community events. Provides for the safety and protection of the guests. Responsible for overseeing the provision of crisis intervention, trauma informed care and Housing Case Management for program guests. Ensuring staff have sufficient community referral information and that documentation is thorough in two separate databases. Gathers statistical data relevant to program, prepares reports, assists in grant applications, and aids in the preparation of grants and proposals. Responsible for community relations, monitoring expenses, reporting to funding sources, assistance with budgeting, grant writing and other administrative duties in conjunction with the Director. Supervises the provision of services provided by the housing case managers and other staff, ensures appropriate support, participant accountability and advocacy, monitors intakes and discharges as well as housing placement. Responsible for monitoring revenue and expenditures throughout the year, taking corrective action when needed so to ensure that appropriate spend down of the grant is occurring. Ensures that the facility is consistently maintained in a clean, comfortable, and orderly manner and that it is always "tour ready". Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices. Orders office, food and cleaning supplies as needed. Develops policy and procedures for review and approval by upper management, implements policy and procedures, monitors compliance with policy and procedures and revises policy and procedures as needed and appropriate. Communicates changes in policy and procedures using proper protocol. Develops and maintains a liaison relationship with community agencies that provide supportive services that could benefit families and single individuals, i.e., public agencies, local shelters, transitional housing, food banks, etc. Performs on-call duties on evenings, weekends and Holidays as assigned. Schedules him/herself to cover approximately one 8-hr shift at the Motel front desk each month to maintain familiarity with operations and organization. Performs duties in a professional manner according to the Social Work Code of Ethics. Predictable, consistent attendance. Performs other duties as assigned. Position Type and Expected Hours of Work Full-time 40 hours a week working Monday through Friday, participation on the Supervisor "after hours" On-call rotation and coverage of various shifts as dictated by staffing needs. Location 4855 West Colfax Avenue Denver, CO 80204 Salary $62,000-$67,000 Requirements Competencies Models core culture attributes of Volunteers of America Colorado that include "AIRS" (Accountability, Integrity, Respect and Service). Models and pursues with vigor Volunteers of America Colorado three strategical critical virtues of HHS (Hungry, Humble, People Smart). Ensures equitable and inclusive services. Ensures that participant(s) has an active voice in programming. Possesses genuine empathy and compassion. Open to receiving and providing feedback; focused on conflict resolution. Adaptable. Supervisory Responsibilities Direct supervision of all staff at the Family Motel. Direct supervision of all relief staff in residential programs. This position may provide field supervision for college level interns. Minimum Qualifications Bachelor of Arts degree in human services, or a closely related field or related experience. Two years of direct experience (paid or volunteer) working with people experiencing homelessness and mental health needs. Two years of direct experience in program design, implementation, monitoring, budgets, and reporting skills. Two years supervisory experience. Knowledge of community-based resources for people experiencing homelessness. Complete program credentialing process, to include criminal and civil background checks within 30 days of hire. Willing to obtain first aid, automated external defibrillator, and cardiopulmonary resuscitation certifications. Preferred Qualifications Master of Arts Degree in related field. Five years' experience in developing and evaluating programs, managing a budget, coaching staff, developing effective teams, setting, and achieving strategic objectives. Bilingual English and Spanish. Knowledge and Skills Expert written, oral, and interpersonal communication skills. High level of competency working with Microsoft Office suite and cloud-based applications. Strong time-management and prioritization skills. Experience working both independently and, in a team-oriented, collaborative environment. Strong organizational skills. Anticipated Outcomes Ensure the occupancy rate at shelters remains at 90% or higher. Ensures that 30% of all households who exit, do so into a stable or permanent housing solution, and that 50% of these households engage in rehousing services. Facilities always remain "tour ready", including all safety concerns addressed within 48 hours. Ensure all other outcomes are met as required by the funding source and Volunteers of America Colorado. Working Conditions and Physical Requirements Must be able to drive between programs and community meetings. May be required to cover shifts at residential programs. Ability to quickly and safely go up and down stairs regularly throughout the shift to do perimeter checks, and in cases of an emergency. Must be able to lift up to 50 lbs. a few times per day. The employee may be exposed to severe weather conditions. The noise level in the work environment is usually low to moderate. Volunteers of America is an EEO/AA Employer POSITION WILL REMAIN OPEN UNTIL FILLED Salary Description $62,000-$67,000
Job Details Job Location Hotel Erwin - VENICE, CA Salary Range $19.73 - $19.73 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: Responsible for setting up and clearing the meal service, ensuring that the buffet remains fully stocked at all times, and communicating customers' drinks orders, as needed. You should also be able to address customers' queries and complaints in a timely manner. SCOPE OF WORK + TEAM Reports to F&B Manager Supports special events team Part F&B Department RESPONSIBILITIES Assembling the breakfast buffet before mealtime and disassembling it thereafter. Ensuring that the breakfast buffet remains well-stocked at all times. Receiving beverage orders and directing these to the kitchen, as needed. Providing customers with condiments upon request. Clearing cutlery and crockery from customers' tables. Resolving customers' queries and complaints. Ensuring that customers vacate the restaurant by the close of meal service. Sweeping, vacuuming, and mopping the floors after each meal service. Cleaning and sanitizing tables and countertops after each meal service. Qualifications EXPERIENCE: Prior Experience: 1+ Previous experience in the hospitality industry, preferably within a similar role. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. Report any unusual occurrences and/or request to Supervisor. Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. Must be service oriented with excellent customer service and sales skills Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language Must be energetic and outgoing Must possess excellent interpersonal and organizational skills Must be able to follow directions with attention to detail, speed and accuracy Must be a team player with the ability to work under minimal supervision Must be able to multi-task in a fast-paced work environment Must be able to understand and work with basic financial information and solve basic arithmetic problems OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Mar 04, 2024
Full time
Job Details Job Location Hotel Erwin - VENICE, CA Salary Range $19.73 - $19.73 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: Responsible for setting up and clearing the meal service, ensuring that the buffet remains fully stocked at all times, and communicating customers' drinks orders, as needed. You should also be able to address customers' queries and complaints in a timely manner. SCOPE OF WORK + TEAM Reports to F&B Manager Supports special events team Part F&B Department RESPONSIBILITIES Assembling the breakfast buffet before mealtime and disassembling it thereafter. Ensuring that the breakfast buffet remains well-stocked at all times. Receiving beverage orders and directing these to the kitchen, as needed. Providing customers with condiments upon request. Clearing cutlery and crockery from customers' tables. Resolving customers' queries and complaints. Ensuring that customers vacate the restaurant by the close of meal service. Sweeping, vacuuming, and mopping the floors after each meal service. Cleaning and sanitizing tables and countertops after each meal service. Qualifications EXPERIENCE: Prior Experience: 1+ Previous experience in the hospitality industry, preferably within a similar role. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. Report any unusual occurrences and/or request to Supervisor. Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. Must be service oriented with excellent customer service and sales skills Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language Must be energetic and outgoing Must possess excellent interpersonal and organizational skills Must be able to follow directions with attention to detail, speed and accuracy Must be a team player with the ability to work under minimal supervision Must be able to multi-task in a fast-paced work environment Must be able to understand and work with basic financial information and solve basic arithmetic problems OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.