About Us COMPANY SHARES 10% PROFIT SCHEME FOR YOU AND YOUR TEAM PAID OVERTIME PENSION ENHANCEMENTS UP TO 10% TAXI HOME CONTIRBUTIONS 4-WEEK SABBATICAL EVERY 5 YEARS STAFF DISCOUNT We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You'll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back. HOP STOCK We believe in sharing our success with our crew and have a unique Hop Stock benefit for our salaried team. That means you share in our success, and if we grow strongly, we win together. OVERTIME We pay overtime for any hours worked beyond your contracted hours to all salaried crew, because we know it's right to reimburse you in full for any extra time you work for us. PROFIT SHARE Our BrewDog Bars now share 10% of their profits with our fantastic crew. We're setting the bar high for the hospitality industry and giving you even more reasons to do an amazing job. PENSION ENHANCEMENT We increase our contributions to your pension up to 10% of your salary so together we can properly invest in your future. And, since the statutory amount all businesses pay is 3%, our decision to pay above that shows we're taking your future seriously. SAFE RIDE HOME We want to make sure you get home safe after a hard shift. That's why we contribute £5 to your pay-check to help you get home safely after midnight. This is open to all our bar crew. 4-WEEK SABBATICAL After every 5 years here you will receive an additional 4 weeks off to spend doing whatever you want. STAFF DISCOUNT 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe ( don't put your hoody in the fridge though) BEER TRAINING We love beer and we want you to love beer too, so we'll support you through the internationally-recognised Cicerone qualifications, so you can love it almost as much as we do. AND A LOT MORE Okay, deep breath enhanced sick pay, healthcare, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups and beer samples at the end of some shifts. We're also the world's first carbon negative beer business. We're focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others') for the environment. About The Role BREWDOG ARE ON THE HUNT FOR A DEPUTY GENERAL MANAGER! We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are. Our bars are at the forefront of that mission, delivering amazing beer & customer service at all times. And now, we're looking for a General Manager to join our team. In this role you'll be a true leader - you'll be the benchmark for customer service, leading by example & training others to give the best customer experience of all time. You will be the right hand person for the General Manager, taking the reigns when they are away from the business to ensure that everything flows as it should. BrewDog's goal is to be the best employer ever, so part of your role will be ensuring all of your team are happy, developing themselves, reaching goals & having fun. This senior position will also support in managing the profitability of the overall business. You'll be influential in leading a large management team alongside a crew of passionate & confident individuals, made up of team in the kitchen, on the floor & behind the bar. Some with vast amounts of beer knowledge, some with years of customer service experience, some fresh into the industry. Your job is to be the glue that holds the team together & pushes them to be better every single day, and develop to the next stages of their career with us. About You We are seeking candidates who currently hold the position of a General Manager. The ideal candidate will bring a wealth of experience and expertise to drive success in this dynamic role. You will have a couple of years experience in a busy bar & kitchen in order to help steer and develop the team here. Financial acumen will also be required for this role, with a solid understand of P&L's in all parts of the business. You'll be dedicated and flexible - this one of a kind role within BrewDog will be both challenging and rewarding, and something you can make your own. Knowledge of craft beer for this role would be desirable, but a willingness to learn if you don't is essential. We've got all the tools (and the beer), you just need to be excited to learn. You also must be customer service focus centric, making sure every single experience a customer has at this BrewDog bar absolutely stand-out. You'll be a natural trainer & love seeing the people around you learn & develop, you'll be responsible for nurturing the future talent in BrewDog bars and take pride in that. Proven experience of successfully managing and developing a driven and high performing with examples of team progression. THE BREWDOG CHARTER WE BLEED CRAFT BEER This is our true North. WE ARE UNCOMPROMISING If we don't love it, we don't do it. Ever. WE COUNT TIME IN DOG YEARS We are ambitious. We are relentless. We take risks. WE CHALLENGE EVERYTHING We forge our own path. WITHOUT US WE ARE NOTHING We are BrewDog.
Apr 18, 2024
Full time
About Us COMPANY SHARES 10% PROFIT SCHEME FOR YOU AND YOUR TEAM PAID OVERTIME PENSION ENHANCEMENTS UP TO 10% TAXI HOME CONTIRBUTIONS 4-WEEK SABBATICAL EVERY 5 YEARS STAFF DISCOUNT We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You'll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back. HOP STOCK We believe in sharing our success with our crew and have a unique Hop Stock benefit for our salaried team. That means you share in our success, and if we grow strongly, we win together. OVERTIME We pay overtime for any hours worked beyond your contracted hours to all salaried crew, because we know it's right to reimburse you in full for any extra time you work for us. PROFIT SHARE Our BrewDog Bars now share 10% of their profits with our fantastic crew. We're setting the bar high for the hospitality industry and giving you even more reasons to do an amazing job. PENSION ENHANCEMENT We increase our contributions to your pension up to 10% of your salary so together we can properly invest in your future. And, since the statutory amount all businesses pay is 3%, our decision to pay above that shows we're taking your future seriously. SAFE RIDE HOME We want to make sure you get home safe after a hard shift. That's why we contribute £5 to your pay-check to help you get home safely after midnight. This is open to all our bar crew. 4-WEEK SABBATICAL After every 5 years here you will receive an additional 4 weeks off to spend doing whatever you want. STAFF DISCOUNT 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe ( don't put your hoody in the fridge though) BEER TRAINING We love beer and we want you to love beer too, so we'll support you through the internationally-recognised Cicerone qualifications, so you can love it almost as much as we do. AND A LOT MORE Okay, deep breath enhanced sick pay, healthcare, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups and beer samples at the end of some shifts. We're also the world's first carbon negative beer business. We're focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others') for the environment. About The Role BREWDOG ARE ON THE HUNT FOR A DEPUTY GENERAL MANAGER! We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are. Our bars are at the forefront of that mission, delivering amazing beer & customer service at all times. And now, we're looking for a General Manager to join our team. In this role you'll be a true leader - you'll be the benchmark for customer service, leading by example & training others to give the best customer experience of all time. You will be the right hand person for the General Manager, taking the reigns when they are away from the business to ensure that everything flows as it should. BrewDog's goal is to be the best employer ever, so part of your role will be ensuring all of your team are happy, developing themselves, reaching goals & having fun. This senior position will also support in managing the profitability of the overall business. You'll be influential in leading a large management team alongside a crew of passionate & confident individuals, made up of team in the kitchen, on the floor & behind the bar. Some with vast amounts of beer knowledge, some with years of customer service experience, some fresh into the industry. Your job is to be the glue that holds the team together & pushes them to be better every single day, and develop to the next stages of their career with us. About You We are seeking candidates who currently hold the position of a General Manager. The ideal candidate will bring a wealth of experience and expertise to drive success in this dynamic role. You will have a couple of years experience in a busy bar & kitchen in order to help steer and develop the team here. Financial acumen will also be required for this role, with a solid understand of P&L's in all parts of the business. You'll be dedicated and flexible - this one of a kind role within BrewDog will be both challenging and rewarding, and something you can make your own. Knowledge of craft beer for this role would be desirable, but a willingness to learn if you don't is essential. We've got all the tools (and the beer), you just need to be excited to learn. You also must be customer service focus centric, making sure every single experience a customer has at this BrewDog bar absolutely stand-out. You'll be a natural trainer & love seeing the people around you learn & develop, you'll be responsible for nurturing the future talent in BrewDog bars and take pride in that. Proven experience of successfully managing and developing a driven and high performing with examples of team progression. THE BREWDOG CHARTER WE BLEED CRAFT BEER This is our true North. WE ARE UNCOMPROMISING If we don't love it, we don't do it. Ever. WE COUNT TIME IN DOG YEARS We are ambitious. We are relentless. We take risks. WE CHALLENGE EVERYTHING We forge our own path. WITHOUT US WE ARE NOTHING We are BrewDog.
Join the culinary adventure at Combine Cafe & Bar, an exciting and vibrant dining experience nestled in the heart of Surrey's City Centre. Combine is not just a dining destination; it's an integral part of Locale, a new premium rental tower at Century City. At Combine Cafe & Bar, we've crafted a unique dining experience with made-to-order cafe and lunch offerings during the day, shareable international-inspired plates in the evening, and a curated wine and cocktail program. But Combine Cafe & Bar is more than just a place to dine; it's a celebration of our local community's rich history, creativity, and culture. We've designed our space to embrace the local landscape, and our well-curated menu reflects the diversity and vibrancy of Surrey City Centre. Why Join Our Team? Combine offers team members a positive and inclusive team environment, a variety of benefits, including competitive wages and tips, health benefits, meal discounts, Employee and Family Assistance Program, work/life balance and the ability to advance your career through training and development opportunities! As part of Century Group, career growth opportunities are available within other hospitality areas and expand across our diverse group of companies. Apply now to be part of our great workplace culture and discover your next career move! Role Summary Reporting to the Operations Manager, you will be responsible for the management of all aspects of the business, executing flawless dining experiences for our guests. As you supervise the daily operations, you will consistently ensure that all team members deliver professional, friendly and engaging service. With responsibility for guest satisfaction, employee satisfaction and the bottom line, you will monitor and manage employee performance as well as financial performance, and make adjustments as required to meet financial and service goals. You will build the brand and develop marketing and sales strategies to promote the business throughout the community, with a focus on growing revenues and maximizing financial performance. You will create a team of professionals who will deliver exceptional service in the upscale premium casual space. As the leader of the team, you will be responsible for recruiting, training and providing ongoing development for all team members. Key Accountabilities • Supervise the day to day function of all employees, facilities, sales and costs. • Ensure that optimal service is being provided while maximizing profit potential. • Demonstrate a professional approach to client service so that all team members deliver a consistent, upscale food and drink experience. • Maintain a professional team through recruiting, training, and coaching. • Monitor and manage guest satisfaction, employee performance, financial performance and compliance with legislation. • Establish and monitor budgets and performance targets. • Maintain knowledge of the industry and the competition. • Build the business through marketing initiatives. • Ensure the highest quality products and customer service • Bring your passion and smile • Performs other duties as assigned and directed by the Operations Manager. Education and Experience • A minimum of 5 years hospitality industry experience in a management role • Degree or Diploma in Hospitality or Business Management is an asset Required Knowledge, Skills and Abilities • Demonstrated leadership skills • Proven entrepreneurial spirit that creates a presence "on the floor" and in the community • Product knowledge of upscale brand cafes, menu development, costing, wines, spirits and craft beers • Knowledge of relevant legislation and regulations CCB1
Apr 15, 2024
Full time
Join the culinary adventure at Combine Cafe & Bar, an exciting and vibrant dining experience nestled in the heart of Surrey's City Centre. Combine is not just a dining destination; it's an integral part of Locale, a new premium rental tower at Century City. At Combine Cafe & Bar, we've crafted a unique dining experience with made-to-order cafe and lunch offerings during the day, shareable international-inspired plates in the evening, and a curated wine and cocktail program. But Combine Cafe & Bar is more than just a place to dine; it's a celebration of our local community's rich history, creativity, and culture. We've designed our space to embrace the local landscape, and our well-curated menu reflects the diversity and vibrancy of Surrey City Centre. Why Join Our Team? Combine offers team members a positive and inclusive team environment, a variety of benefits, including competitive wages and tips, health benefits, meal discounts, Employee and Family Assistance Program, work/life balance and the ability to advance your career through training and development opportunities! As part of Century Group, career growth opportunities are available within other hospitality areas and expand across our diverse group of companies. Apply now to be part of our great workplace culture and discover your next career move! Role Summary Reporting to the Operations Manager, you will be responsible for the management of all aspects of the business, executing flawless dining experiences for our guests. As you supervise the daily operations, you will consistently ensure that all team members deliver professional, friendly and engaging service. With responsibility for guest satisfaction, employee satisfaction and the bottom line, you will monitor and manage employee performance as well as financial performance, and make adjustments as required to meet financial and service goals. You will build the brand and develop marketing and sales strategies to promote the business throughout the community, with a focus on growing revenues and maximizing financial performance. You will create a team of professionals who will deliver exceptional service in the upscale premium casual space. As the leader of the team, you will be responsible for recruiting, training and providing ongoing development for all team members. Key Accountabilities • Supervise the day to day function of all employees, facilities, sales and costs. • Ensure that optimal service is being provided while maximizing profit potential. • Demonstrate a professional approach to client service so that all team members deliver a consistent, upscale food and drink experience. • Maintain a professional team through recruiting, training, and coaching. • Monitor and manage guest satisfaction, employee performance, financial performance and compliance with legislation. • Establish and monitor budgets and performance targets. • Maintain knowledge of the industry and the competition. • Build the business through marketing initiatives. • Ensure the highest quality products and customer service • Bring your passion and smile • Performs other duties as assigned and directed by the Operations Manager. Education and Experience • A minimum of 5 years hospitality industry experience in a management role • Degree or Diploma in Hospitality or Business Management is an asset Required Knowledge, Skills and Abilities • Demonstrated leadership skills • Proven entrepreneurial spirit that creates a presence "on the floor" and in the community • Product knowledge of upscale brand cafes, menu development, costing, wines, spirits and craft beers • Knowledge of relevant legislation and regulations CCB1
ESSENTIAL FUNCTIONS Performs the duties of a Pit Manager by supervising the Supervisors. In the absence of a Table Games Shift Manager, performs the duties of the Table Games Shift Manager Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games and poker on a particular shift. Performs the duties of the Assistant Table Games Shift Manager in the Poker Room to supervise all open poker tables. Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions. Recommends policy changes according to procedure. Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interests of the customer, employee, and company. Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play. Provides an outstanding gaming experience/environment. Ensures that all table games and poker employees adhere to company policies, procedures, and internal controls, as well as VA Lottery rules and regulations, and Virginia Alcohol Beverage Control Authority Rules and regulations. Communicate clearly and regularly the department goals and expectations to table games and poker employees. Aligns department to provide differentiated service to Seven Stars and Diamond customers. Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same. Attends guest events; builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees. Investigate reports of variances and take appropriate action in accordance with company and departmental policies and procedures, as necessary. Ensures regulatory compliance with all policies and procedures and monitors the internal control environment of the department. Maintains a working knowledge of all local jurisdictional gaming laws, liquor laws table games, and poker regulations, as well as company policies, procedures, and internal controls. Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings. Ensures integrity and security of company funds and assets within the department on assigned shifts. Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning, and promotions. Familiarization with all Caesar's Brand programs and systems. Complimentary privileges within prescribed limits in accordance with the approved comp matrix. Duties as assignedQUALIFICATIONS: College degree preferred with 3-5 years progressively more challenging leadership role, casino operations. Ability to understand and analyze Budget & P&L statements. Proven time management and critical thinking skills required. Must possess excellent employee relations skills. Must possess strong PC and Microsoft Office knowledge; especially Microsoft Excel. Thorough and complete knowledge of all internal controls, Virginia Lottery rules, company regulations, and policies including Currency Transaction Reporting laws. (MTL/CTR/W2G) Virginia Lottery rules and regulations. Is able to work in a smoke-filled environment and able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Virginia Lottery. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Physically mobile with reasonable accommodations including the ability to lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, and stack. Excellent oral and written communication skills. Must be fluent and literate in English. Must be able to respond calmly and make rational decisions when required. Must be able to listen and respond to visual and aural cues. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS Performs the duties of a Pit Manager by supervising the Supervisors. In the absence of a Table Games Shift Manager, performs the duties of the Table Games Shift Manager Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games and poker on a particular shift. Performs the duties of the Assistant Table Games Shift Manager in the Poker Room to supervise all open poker tables. Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions. Recommends policy changes according to procedure. Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interests of the customer, employee, and company. Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play. Provides an outstanding gaming experience/environment. Ensures that all table games and poker employees adhere to company policies, procedures, and internal controls, as well as VA Lottery rules and regulations, and Virginia Alcohol Beverage Control Authority Rules and regulations. Communicate clearly and regularly the department goals and expectations to table games and poker employees. Aligns department to provide differentiated service to Seven Stars and Diamond customers. Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same. Attends guest events; builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees. Investigate reports of variances and take appropriate action in accordance with company and departmental policies and procedures, as necessary. Ensures regulatory compliance with all policies and procedures and monitors the internal control environment of the department. Maintains a working knowledge of all local jurisdictional gaming laws, liquor laws table games, and poker regulations, as well as company policies, procedures, and internal controls. Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings. Ensures integrity and security of company funds and assets within the department on assigned shifts. Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning, and promotions. Familiarization with all Caesar's Brand programs and systems. Complimentary privileges within prescribed limits in accordance with the approved comp matrix. Duties as assignedQUALIFICATIONS: College degree preferred with 3-5 years progressively more challenging leadership role, casino operations. Ability to understand and analyze Budget & P&L statements. Proven time management and critical thinking skills required. Must possess excellent employee relations skills. Must possess strong PC and Microsoft Office knowledge; especially Microsoft Excel. Thorough and complete knowledge of all internal controls, Virginia Lottery rules, company regulations, and policies including Currency Transaction Reporting laws. (MTL/CTR/W2G) Virginia Lottery rules and regulations. Is able to work in a smoke-filled environment and able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Virginia Lottery. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Physically mobile with reasonable accommodations including the ability to lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, and stack. Excellent oral and written communication skills. Must be fluent and literate in English. Must be able to respond calmly and make rational decisions when required. Must be able to listen and respond to visual and aural cues. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
ESSENTIAL FUNCTIONS: Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items. Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes 'manager on duty' responsibility. Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet. Responsible for daily check control system, payroll, and forecasting. Prepares requisitions. Maintains file documentation and accurate entries in daily log book. Ensures adherence to Board of Health standards. Assumes butler duties for sixteenth floor when assigned to Room Service function. EDUCATION/SKILLS/EXPERIENCE: Equivalent of two years college education within a related field preferred. Strong leadership, communication and supervisory skills. Basic knowledge of all phases of restaurant management. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).' E
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS: Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items. Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes 'manager on duty' responsibility. Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet. Responsible for daily check control system, payroll, and forecasting. Prepares requisitions. Maintains file documentation and accurate entries in daily log book. Ensures adherence to Board of Health standards. Assumes butler duties for sixteenth floor when assigned to Room Service function. EDUCATION/SKILLS/EXPERIENCE: Equivalent of two years college education within a related field preferred. Strong leadership, communication and supervisory skills. Basic knowledge of all phases of restaurant management. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).' E
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
SUMMARY: Responsible for the overall operation, supervision, and administration of the Poker DepartmentJOB FUNCTIONS: Responsible for leading all departmental initiatives including hiring, training, process/procedure development, and product/equipment/supplies acquisition and install Responsible for overseeing daily operation of Poker Academy Assists in the development of short- and long-range plans for the Poker department Establishes and administers an operating budget Responsible for the planning and successful execution of property poker tournaments, ensuring compliance with regulations Coordinates all aspects of events, including meeting with vendors and ensuring timely communication with Marketing, Cashiering and other departments involved Responsible for enhancing the growth of gaming revenues through the development of the customer base. Maintains relationships with valued gaming guests and markets the gaming product to potential high-limit guests Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees and staffing requirements Establishes procedures to uphold strict adherence to state regulations and internal controls related to departmental processes Recommends policy changes according to procedure Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee, and company Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play Provides an outstanding Poker experience/environment Responsible for the achievement of Total Service objectives and return visits of profitable customers Adheres to all regulatory, company and department policies and proceduresQUALIFICATIONS: Bachelor's degree (or equivalent college or technical school) 10+ years casino operations experience with progressive supervisory experience Demonstrated ability to deal effectively with employees at all levels Strong organizational and analytical skills Computer literacySUPERVISORY RESPONSIBILITIES: Poker Supervisors, Poker Dealers, Poker Clerks PHYSICAL REQUIREMENTS: Must be able to sit, stand or walk for long periods of time (4 hours) Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel Responds to visual and aural cues Must have the manual dexterity to operate a computer and other necessary office equipment Must be able to tolerate areas containing dust, loud noises and bright lights Must be able to work varied shifts, weekends and holidays as needed
Apr 14, 2024
Full time
SUMMARY: Responsible for the overall operation, supervision, and administration of the Poker DepartmentJOB FUNCTIONS: Responsible for leading all departmental initiatives including hiring, training, process/procedure development, and product/equipment/supplies acquisition and install Responsible for overseeing daily operation of Poker Academy Assists in the development of short- and long-range plans for the Poker department Establishes and administers an operating budget Responsible for the planning and successful execution of property poker tournaments, ensuring compliance with regulations Coordinates all aspects of events, including meeting with vendors and ensuring timely communication with Marketing, Cashiering and other departments involved Responsible for enhancing the growth of gaming revenues through the development of the customer base. Maintains relationships with valued gaming guests and markets the gaming product to potential high-limit guests Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees and staffing requirements Establishes procedures to uphold strict adherence to state regulations and internal controls related to departmental processes Recommends policy changes according to procedure Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee, and company Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play Provides an outstanding Poker experience/environment Responsible for the achievement of Total Service objectives and return visits of profitable customers Adheres to all regulatory, company and department policies and proceduresQUALIFICATIONS: Bachelor's degree (or equivalent college or technical school) 10+ years casino operations experience with progressive supervisory experience Demonstrated ability to deal effectively with employees at all levels Strong organizational and analytical skills Computer literacySUPERVISORY RESPONSIBILITIES: Poker Supervisors, Poker Dealers, Poker Clerks PHYSICAL REQUIREMENTS: Must be able to sit, stand or walk for long periods of time (4 hours) Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel Responds to visual and aural cues Must have the manual dexterity to operate a computer and other necessary office equipment Must be able to tolerate areas containing dust, loud noises and bright lights Must be able to work varied shifts, weekends and holidays as needed
JOB SUMMARY:Assists with the management of the Table Games Department on an assigned shift and in accordance with the approved policies, procedures, Indiana Gaming Commission Regulations and Internal Controls. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and employees. DIRECTLY SUPERVISES: Table Games Supervisor, Dual Rate Table Games Supervisor, Dealer KEY JOB FUNCTIONS: Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. Includes opening and closing table games in assigned areas; verifying count as provided by the Dealer. Supervises Table Games operations and personnel on an assigned shift as necessary. Includes inspecting desk prior to play. Monitoring bets and payouts are correct as needed. Sets high personal standards for performance and encourages others to do the same. Proactively recognizes rewards and celebrates outstanding examples of employee performance. Coaches direct reports in pertinent skills of operations. Provide written feedback in the form of DAN when applicable up to Documented Coaching, additional levels of discipline must be approvedby a Shift Manager or above beforeissuing. Counsels, guides and instructs assigned personnel in the performance of their duties. Serves as a role model to all employees at all time. Void Fills / Markers; Monitors table limits; Is aware of situational play in the pit and informs the Table Games Manager or above; Complete progressive/taxable jackpots and wins Serves as the 'expert' on the floor Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines. Maintains departmental procedures that will assure proper protection of all table games operations from loss due to mistake or theft. Maintains current information on laws and regulations effecting table games. Reviews and assesses reports and other relevant sources of information related to the operations. All other job duties as assigned. ADDITIONAL DUTIES/JOB DIMENSIONS: Regular attendance in conformance with the standards, which may be established by Harrah's from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Harrah's disciplinary action procedures up to and including termination of employment.Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.Upon employment, all employees are required to fully comply with Harrah's policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. QUALIFICATIONS:Current Table Games supervisory experience of 3 to 4 years preferred. Qualified candidates must have good analytical, problem- solving, critical thinking and decision-making skills. Candidates must possess effective communication skills both oral and written. Must have an upbeat and positive attitude, professional appearance and be a team player. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS/WORK ENVIRONMENT: Must be able to stand for long periods of time (minimum of 2 - 4 hour intervals). Must be able to sit for long periods of time (minimum 2 - 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:None ACCESS TO GAMING FLOOR:Access to gaming floor required.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:Assists with the management of the Table Games Department on an assigned shift and in accordance with the approved policies, procedures, Indiana Gaming Commission Regulations and Internal Controls. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and employees. DIRECTLY SUPERVISES: Table Games Supervisor, Dual Rate Table Games Supervisor, Dealer KEY JOB FUNCTIONS: Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. Includes opening and closing table games in assigned areas; verifying count as provided by the Dealer. Supervises Table Games operations and personnel on an assigned shift as necessary. Includes inspecting desk prior to play. Monitoring bets and payouts are correct as needed. Sets high personal standards for performance and encourages others to do the same. Proactively recognizes rewards and celebrates outstanding examples of employee performance. Coaches direct reports in pertinent skills of operations. Provide written feedback in the form of DAN when applicable up to Documented Coaching, additional levels of discipline must be approvedby a Shift Manager or above beforeissuing. Counsels, guides and instructs assigned personnel in the performance of their duties. Serves as a role model to all employees at all time. Void Fills / Markers; Monitors table limits; Is aware of situational play in the pit and informs the Table Games Manager or above; Complete progressive/taxable jackpots and wins Serves as the 'expert' on the floor Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines. Maintains departmental procedures that will assure proper protection of all table games operations from loss due to mistake or theft. Maintains current information on laws and regulations effecting table games. Reviews and assesses reports and other relevant sources of information related to the operations. All other job duties as assigned. ADDITIONAL DUTIES/JOB DIMENSIONS: Regular attendance in conformance with the standards, which may be established by Harrah's from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Harrah's disciplinary action procedures up to and including termination of employment.Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.Upon employment, all employees are required to fully comply with Harrah's policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. QUALIFICATIONS:Current Table Games supervisory experience of 3 to 4 years preferred. Qualified candidates must have good analytical, problem- solving, critical thinking and decision-making skills. Candidates must possess effective communication skills both oral and written. Must have an upbeat and positive attitude, professional appearance and be a team player. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS/WORK ENVIRONMENT: Must be able to stand for long periods of time (minimum of 2 - 4 hour intervals). Must be able to sit for long periods of time (minimum 2 - 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:None ACCESS TO GAMING FLOOR:Access to gaming floor required.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Housekeeping Manager Division: Executive Hospitality Ref ID: R Location: Telluride, CO 81435 Rate: $ 75,000 - $95,000 Schedule: Monday - Friday. 40 - 50 hours June-Oct- subject to Overtime. Weekends as needed. November - May regular 40-hour week Monday - Friday. Benefits: Full benefits package included Health insurance, Dental Insurance vacation, and Paid time off. Room & Board: This position offers full room and board (housing allowance) relocating/moving expenses. Job description: A private family seeks to hire an experienced and detail-oriented Executive Housekeeper Manager to lead a team of housekeepers in the family's private ranch in Telluride, CO. The ideal candidate will be someone with experience in high-end private Homes, resorts, or Hotels. Must be a team player, with a "can-do" upbeat attitude, and experience providing white glove service. Responsibilities: Manage day-to-day operations of the housekeeping team in a private ranch Museum quality cleaning of art and antiques Mentor, coach, and train seasonal housekeeping team to ensure the highest service satisfaction for the principals and guests while maintaining cleanliness best practices and household protocols. Assign housekeeping tasks to housekeeping teams based on the residence and inspect work to ensure all standards and cleanliness practices are met. Manage and create schedules, and shifts for all housekeeping teams in each residence Collaborates with HR Family office to sit in on interviews for prospective new hires of seasonal staff Take inventory, and ensure adequate cleaning supplies in each household. Creating check-list and spreadsheets for household staff Oversee maintenance and construction projects as needed Create and maintain relationships with vendors and contractors Updating household manual Provide and reinforce a professional, welcoming, and supportive work environment Hands-on support to the housekeeping team as needed Organizational projects, closets, rotating clothes seasonally Requirements: Minimum 5 - 7 years of related work experience in High-end Hotels and resorts Prior experience as Executive Housekeeper Manager Excellent references from current and previous employers Ability to work independently and as part of a team Strong communication skills, both written and verbal (English) Utmost sense of confidentiality and discretion Must be extremely tech-savvy: computers & phone Must be proficient at creating reports and spreadsheets Professional, polished, and poised at all times Hands-on with a good attitude, high energy, strong work ethic, and attention to detail Exceptional organizational and time-management skills Valid US work authorization Valid Driver's License SSIN123 SOCIETY STAFFING 379 West Broadway, 2nd Floor New York, NY 10012 Tel: Agency DCA License For additional employment opportunities please visit our job postings at Due to the volume of employment applications received, Society Staffing is unable to respond to each application individually. Applicants will be contacted directly if selected as a candidate. Please be advised that the first round of our interview process involves a direct meeting at our Manhattan offices for all positions located in the tri-state area.
Apr 10, 2024
Full time
Housekeeping Manager Division: Executive Hospitality Ref ID: R Location: Telluride, CO 81435 Rate: $ 75,000 - $95,000 Schedule: Monday - Friday. 40 - 50 hours June-Oct- subject to Overtime. Weekends as needed. November - May regular 40-hour week Monday - Friday. Benefits: Full benefits package included Health insurance, Dental Insurance vacation, and Paid time off. Room & Board: This position offers full room and board (housing allowance) relocating/moving expenses. Job description: A private family seeks to hire an experienced and detail-oriented Executive Housekeeper Manager to lead a team of housekeepers in the family's private ranch in Telluride, CO. The ideal candidate will be someone with experience in high-end private Homes, resorts, or Hotels. Must be a team player, with a "can-do" upbeat attitude, and experience providing white glove service. Responsibilities: Manage day-to-day operations of the housekeeping team in a private ranch Museum quality cleaning of art and antiques Mentor, coach, and train seasonal housekeeping team to ensure the highest service satisfaction for the principals and guests while maintaining cleanliness best practices and household protocols. Assign housekeeping tasks to housekeeping teams based on the residence and inspect work to ensure all standards and cleanliness practices are met. Manage and create schedules, and shifts for all housekeeping teams in each residence Collaborates with HR Family office to sit in on interviews for prospective new hires of seasonal staff Take inventory, and ensure adequate cleaning supplies in each household. Creating check-list and spreadsheets for household staff Oversee maintenance and construction projects as needed Create and maintain relationships with vendors and contractors Updating household manual Provide and reinforce a professional, welcoming, and supportive work environment Hands-on support to the housekeeping team as needed Organizational projects, closets, rotating clothes seasonally Requirements: Minimum 5 - 7 years of related work experience in High-end Hotels and resorts Prior experience as Executive Housekeeper Manager Excellent references from current and previous employers Ability to work independently and as part of a team Strong communication skills, both written and verbal (English) Utmost sense of confidentiality and discretion Must be extremely tech-savvy: computers & phone Must be proficient at creating reports and spreadsheets Professional, polished, and poised at all times Hands-on with a good attitude, high energy, strong work ethic, and attention to detail Exceptional organizational and time-management skills Valid US work authorization Valid Driver's License SSIN123 SOCIETY STAFFING 379 West Broadway, 2nd Floor New York, NY 10012 Tel: Agency DCA License For additional employment opportunities please visit our job postings at Due to the volume of employment applications received, Society Staffing is unable to respond to each application individually. Applicants will be contacted directly if selected as a candidate. Please be advised that the first round of our interview process involves a direct meeting at our Manhattan offices for all positions located in the tri-state area.
$27 hr. is typical starting pay. Table Games Supervisors must know 2 major games, with previous professional experience dealing in a casino and have the ability to work during our busiest times in the casino, including nights, holidays and weekends. Caesars offers best-in-class benefits after 90 days Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. DIRECTLY SUPERVISES: Tables Games Dealer
Apr 07, 2024
Full time
$27 hr. is typical starting pay. Table Games Supervisors must know 2 major games, with previous professional experience dealing in a casino and have the ability to work during our busiest times in the casino, including nights, holidays and weekends. Caesars offers best-in-class benefits after 90 days Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. DIRECTLY SUPERVISES: Tables Games Dealer
Job title Assistant Manager Reports to General Manager, Operations Department Operations FLSA Status Full-Time, Non-Exempt Position Summary Provides support and assistance to the unit manager in the areas of scheduling, time and attendance tracking, along with the supervision, coaching, and training of the unit employees, which consist of students, unions, and student managers. This position will require the manager to be hands on and on the floor during peak times supporting employees and providing excellent customer service. The Assistant Manager is responsible for implementing and maintaining all operational procedures and programs related to the dining operations. Expected Hours of Work This is a full time position whose schedule is based on the customers' needs and needs of the business. The position primarily works a set schedule during the school year, includes 1 weekend day and can include weekends, evenings, and late night hours. The position requires a minimum of 40 hours per week in summer, minimum of 47.5 hours a week during the school year (estimated 32 weeks), and additional hours during peak periods of business and special events. Scheduled shifts can vary in length. Weekends and evenings are required. This position is considered a non-exempt position, which means that you will be eligible for overtime time pay for hours worked in excess of 40 in a given workweek. Essential Functions Staff Supervision Participates in subordinate coaching, counseling, disciplinary procedures, and cross training of employees. Participates in interviews, hiring, training, scheduling and providing daily supervision to student, union, student manager, temporary and casual employees. Participates in subordinate performance evaluations and completion of all new hire orientations and training manuals. Participates or conducts in student, student manager and union meetings on a scheduled bases. Oversees or participates in supervision of student managers and the student manager training program. Conducts or delegates daily pre-service. Communicates all cleaning projects to staff. Conducts line checks and manual station inspections. Service Management Conducts line checks and manual station inspections. Actively solicits customer input by participating in table visits and meeting the managers. Interacts with customers, adheres to and executes all customer service programs, and handles and provides resolution to customer complaints. Administrative Management Maintains schedules in payroll/time and attendance system, creates/maintains schedules in terms of request for days off, substitutions, dropping/filling shifts. Oversees student manager program - keeping track of attendance issues for student employees in terms of progressive disciplinary actions. Maintains and updates unit checklists for all stations and employees. Maintains micros system or operating system for the unit. Awareness and basic knowledge of profit and loss summary. Follows budgetary guidelines for food and labor costs. Preparation of accounts payable, sales and guest count tally sheets, cash reports, payroll and other financial and operational statement as assigned. Production Management Assures efficiency in ordering, receiving and storage process for the unit. Provides leadership for the development of menu concepts and special promotions. Works with Unit Manager and Executive Chef to assure unit is aligned with company's culinary vision. Assures that menus, recipes, modifications/exceptions, and culinary initiatives are reviewed with the Unit Manager and Executive Chef for input and approval. Assures the excellence of all food production aspects including food presentation, safety and sanitation, recipe changes and product development, menu item pricing and market analysis, inventory, requisitions and transfers. Hands-on understanding of multi-unit operations. Service Management Establishes the customer service expectations for the unit including staff training, and processes to gather and respond to customer feedback (internal customer) and suggestions. Assures development and maintenance of appropriate signage for the unit. Education and Training Associate's degree or higher in food service or related field. Desired Qualifications Equivalent education/experience will substitute for minimum qualifications. 2 years progressively responsible experience managing a similar food service operation. Experience in a high volume food service establishment preferred. Work Environment The work environment can be loud and busy. There is exposure to kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery falls. The position operates in a kitchen environment where the employee is frequently exposed to heat, steam, fire, and noise. Long, irregular working hours. Exposure to extreme temperatures in coolers and freezers. Physical and Mental Demands The position is very active and the employee must be able to stand and walk for a minimum of 8 hours. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. While performing the duties of the job, the employee is regularly required to talk and hear. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. The employee must have the ability to use hands to finger, manipulate fingers; and reach with hands and arms, to stir, measure, pour, cut, chop, dice, and decorate, etc The position requires working taste buds, ability to smell, feel with fingers and visually inspect, include close and distance vision. The employee must frequently lift and or move up to 25 lbs. and occasionally lift and or move up to 50 lbs. Valid driver's license and clean driving record required. Ability to demonstrate safe driving practices. Licensure/Certification ServSafe Certification Travel Travel between UB campuses may be required. May need to attend conferences and/or special events. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee Name: Employee Signature: Date: Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.
Apr 07, 2024
Full time
Job title Assistant Manager Reports to General Manager, Operations Department Operations FLSA Status Full-Time, Non-Exempt Position Summary Provides support and assistance to the unit manager in the areas of scheduling, time and attendance tracking, along with the supervision, coaching, and training of the unit employees, which consist of students, unions, and student managers. This position will require the manager to be hands on and on the floor during peak times supporting employees and providing excellent customer service. The Assistant Manager is responsible for implementing and maintaining all operational procedures and programs related to the dining operations. Expected Hours of Work This is a full time position whose schedule is based on the customers' needs and needs of the business. The position primarily works a set schedule during the school year, includes 1 weekend day and can include weekends, evenings, and late night hours. The position requires a minimum of 40 hours per week in summer, minimum of 47.5 hours a week during the school year (estimated 32 weeks), and additional hours during peak periods of business and special events. Scheduled shifts can vary in length. Weekends and evenings are required. This position is considered a non-exempt position, which means that you will be eligible for overtime time pay for hours worked in excess of 40 in a given workweek. Essential Functions Staff Supervision Participates in subordinate coaching, counseling, disciplinary procedures, and cross training of employees. Participates in interviews, hiring, training, scheduling and providing daily supervision to student, union, student manager, temporary and casual employees. Participates in subordinate performance evaluations and completion of all new hire orientations and training manuals. Participates or conducts in student, student manager and union meetings on a scheduled bases. Oversees or participates in supervision of student managers and the student manager training program. Conducts or delegates daily pre-service. Communicates all cleaning projects to staff. Conducts line checks and manual station inspections. Service Management Conducts line checks and manual station inspections. Actively solicits customer input by participating in table visits and meeting the managers. Interacts with customers, adheres to and executes all customer service programs, and handles and provides resolution to customer complaints. Administrative Management Maintains schedules in payroll/time and attendance system, creates/maintains schedules in terms of request for days off, substitutions, dropping/filling shifts. Oversees student manager program - keeping track of attendance issues for student employees in terms of progressive disciplinary actions. Maintains and updates unit checklists for all stations and employees. Maintains micros system or operating system for the unit. Awareness and basic knowledge of profit and loss summary. Follows budgetary guidelines for food and labor costs. Preparation of accounts payable, sales and guest count tally sheets, cash reports, payroll and other financial and operational statement as assigned. Production Management Assures efficiency in ordering, receiving and storage process for the unit. Provides leadership for the development of menu concepts and special promotions. Works with Unit Manager and Executive Chef to assure unit is aligned with company's culinary vision. Assures that menus, recipes, modifications/exceptions, and culinary initiatives are reviewed with the Unit Manager and Executive Chef for input and approval. Assures the excellence of all food production aspects including food presentation, safety and sanitation, recipe changes and product development, menu item pricing and market analysis, inventory, requisitions and transfers. Hands-on understanding of multi-unit operations. Service Management Establishes the customer service expectations for the unit including staff training, and processes to gather and respond to customer feedback (internal customer) and suggestions. Assures development and maintenance of appropriate signage for the unit. Education and Training Associate's degree or higher in food service or related field. Desired Qualifications Equivalent education/experience will substitute for minimum qualifications. 2 years progressively responsible experience managing a similar food service operation. Experience in a high volume food service establishment preferred. Work Environment The work environment can be loud and busy. There is exposure to kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery falls. The position operates in a kitchen environment where the employee is frequently exposed to heat, steam, fire, and noise. Long, irregular working hours. Exposure to extreme temperatures in coolers and freezers. Physical and Mental Demands The position is very active and the employee must be able to stand and walk for a minimum of 8 hours. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. While performing the duties of the job, the employee is regularly required to talk and hear. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. The employee must have the ability to use hands to finger, manipulate fingers; and reach with hands and arms, to stir, measure, pour, cut, chop, dice, and decorate, etc The position requires working taste buds, ability to smell, feel with fingers and visually inspect, include close and distance vision. The employee must frequently lift and or move up to 25 lbs. and occasionally lift and or move up to 50 lbs. Valid driver's license and clean driving record required. Ability to demonstrate safe driving practices. Licensure/Certification ServSafe Certification Travel Travel between UB campuses may be required. May need to attend conferences and/or special events. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee Name: Employee Signature: Date: Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.
Description This posting will be used to fill various Cafeteria Helper positions at the specified location. Salary Range: Cafeteria Helper, BC-02: $4,019.00 per month Examples of Duties Coordinates and works closely with other food service employees to ensure menu items are prepared in a timely manner to meet meal service times and/or satellite delivery schedule. Reviews daily production records and secures necessary ingredients/food items and equipment for preparation purposes. Cleans and prepares fresh fruits and vegetables; prepares simple meal items such as toast, rice, and cereals; assembles items such as salads, sandwiches, and baked goods; and may assist with the preparation of meal items for students with dietary needs. Portions and packs menu items for satellite feeding. Sets-up serving counters for meal service, serves students and staff, and replenishes food and other supplementary items as needed. Washes pots, pans, plates, and other kitchen equipment and utensils; washes dish towels, aprons, caps, etc. Cleans and maintains work areas, serving counters, dining areas, and washrooms in a neat, clean, sanitary, and orderly manner; thoroughly cleans and sanitizes utensils and equipment after use; and sweeps, scrubs, and mops kitchen and dining room floors. Properly labels, stores, and/or disposes leftover foods. Receives provisions ordered, documents product temperature if applicable, and reports discrepancies to School Food Services Manager; dates and stores goods in proper manner and place; records supplies and ingredients used; and assists in completing monthly inventory and maintaining routine records as directed. Oversees the work of student helper(s) assigned to the school kitchen. Attends and participates in staff meetings, workshops, and in-service training; achieves the annual minimum required training hours as outlined by the United States Department of Agriculture. Minimum Qualifications Education and Experience Requirements: Applicants must possess the ability to read, write, and understand oral and written English, follow oral and written instructions, and perform simple arithmetic. Such abilities may be demonstrated by graduation from high school or work experience which required the cited abilities. Supplemental Information Salary: The advertised salary is based on full-time employment and includes shortage and school year differentials, if applicable. Requirements: Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. Unless specifically indicated, the required education and experience may not be gained concurrently. Calculation of experience is based on full-time, 40-hour workweeks. Part-time experience is pro-rated. Example: Twelve months of experience at 20 hours/week is equivalent to six months of experience, not one year. Also, hours worked in excess of 40 hours/week will not be credited. Example: Twelve months of experience at 60 hours/week is equivalent to one year of experience, not one and a half years. Temporary Assignment: Claims of Temporary Assignment (TA) experience to meet the minimum qualification requirements must be verified and attached to the application using one of the options below: A copy of the applicant's TA History Report or equivalent system-generated report; A signed letter from the applicant's supervisor that includes the applicant's name, his/her TA job title, the TA start and end dates (from mm/yy to mm/yy), his/her specific TA duties performed, and either the TA hours worked per week or total TA hours worked; or, Copies of the applicant's signed SF-10 Forms. Documents: Attach all relevant supporting documents to your application. Documents that were attached to applications submitted before November 16, 2023 do not automatically attach or transfer to applications submitted on and after December 16, 2023. All submitted documents become the property of the Hawaii State Department of Education. Information about Temporary Positions: Temporary positions may be extended year to year, dependent upon funding and departmental needs. Making yourself available for temporary positions increases your employment possibilities and may lead to permanent opportunities. A person hired for a temporary position may also become a temporary employee upon satisfactory completion of the initial probation period of at least six months. Once a temporary employee, you would be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits as afforded to an employee in a permanent position, with the exception of return rights and placement rights associated with a reduction-in-force. Equal Opportunity The Hawaii State Department of Education does not discriminate in its educational policies, programs, and activities on the basis of sex, race, color, religion, national origin, age, and disability in accordance with Title IX of the Education Amendments of 1972, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Age Discrimination Act of 1975, and Americans with Disabilities Act of 1991. The Department does not discriminate in its employment policies, programs, and activities on the basis of sexual orientation, arrest and court record, and National Guard participation, as well as on the basis of sex, race, color, religion, national origin, age, and disability, in accordance with Title VII of the Civil Rights Act of 1964, Age Discrimination in Employment Act of 1967, Americans with Disabilities Act of 1991, Equal Pay Act of 1963, and Chapter 378, Part I, Hawaii Revised Statutes. 12-month civil service and SSP employees enjoy a range of competitive benefits: Holidays: You may be eligible for 13 paid holidays each year; 14 holidays during an election year. Vacation: Employees of Bargaining Units 1, 2, 3, 4, 9, 10 and 13 earn 21 days per year. Sick Leave: Employees of Bargaining Units 1, 2, 3, 4, 9, 10 and 13 earn 21 days per year. Accumulated (unused) credits may be used toward computing retirement benefits. Health Insurance: If eligible, the State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Adult Dental Plan. Group Life Insurance: The State provides a free life insurance policy for employees and retirees. Premium Conversion Plan: Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld. Flexible Spending Accounts: Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis. Retirement Plan: The State contributes to a retirement plan for eligible employees. Generally, employees with at least 10 years of credited service and who have reached 62 years of age or have 30 years of credited service and are 55 years old may retire and receive benefits. Tax Shelter Annuity (TSA): If eligible, Department employees are able to participate in a tax shelter annuity program. The TSA plan allows eligible employees to contribute pre-tax dollars to an employee-selected investment service provider authorized to provide TSA products. Deferred Compensation: The State offers employees a tax deferred (sheltered) retirement investment program. This program is an opportunity to build a retirement nest egg through voluntary payroll deductions. Several investment options are available. Temporary Disability Insurance: Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program. Social Security: As an employer, the State also contributes to an employee's social security account. Workers' Compensation: If an employee is injured while on the job, benefits covering medical expenses and partial wage support may be available through workers' compensation. Union & Collective Bargaining: Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining. The above is intended as a general summary of the benefits offered and is subject to change. This does not constitute a contract or binding agreement. Benefits vary by type of employment appointment and collective bargaining agreements. 01 JOB PREFERENCES: What types of positions are you interested in? Please select as many preferences for which you are available. Depending on needs, you may still be referred to position types that do not match your chosen preferences. Permanent, Full Time Permanent, Part Time Temporary, Full Time Temporary, Part Time 02 EDUCATION & EXPERIENCE REQUIREMENT: Applicants must possess the ability to read, write and understand oral and written English, follow oral and written instructions, and perform simple arithmetic. Such abilities may be demonstrated by graduation from high school or work experience which required the cited abilities. Check all that apply: I have a high school diploma or GED and/or work experience that required the ability to read, write and understand oral and written English, follow oral and written instructions, and perform simple arithmetic. I have the ability to read, write and understand oral and written English, follow oral and written instructions, and perform simple arithmetic. None of the above . click apply for full job details
Apr 18, 2024
Full time
Description This posting will be used to fill various Cafeteria Helper positions at the specified location. Salary Range: Cafeteria Helper, BC-02: $4,019.00 per month Examples of Duties Coordinates and works closely with other food service employees to ensure menu items are prepared in a timely manner to meet meal service times and/or satellite delivery schedule. Reviews daily production records and secures necessary ingredients/food items and equipment for preparation purposes. Cleans and prepares fresh fruits and vegetables; prepares simple meal items such as toast, rice, and cereals; assembles items such as salads, sandwiches, and baked goods; and may assist with the preparation of meal items for students with dietary needs. Portions and packs menu items for satellite feeding. Sets-up serving counters for meal service, serves students and staff, and replenishes food and other supplementary items as needed. Washes pots, pans, plates, and other kitchen equipment and utensils; washes dish towels, aprons, caps, etc. Cleans and maintains work areas, serving counters, dining areas, and washrooms in a neat, clean, sanitary, and orderly manner; thoroughly cleans and sanitizes utensils and equipment after use; and sweeps, scrubs, and mops kitchen and dining room floors. Properly labels, stores, and/or disposes leftover foods. Receives provisions ordered, documents product temperature if applicable, and reports discrepancies to School Food Services Manager; dates and stores goods in proper manner and place; records supplies and ingredients used; and assists in completing monthly inventory and maintaining routine records as directed. Oversees the work of student helper(s) assigned to the school kitchen. Attends and participates in staff meetings, workshops, and in-service training; achieves the annual minimum required training hours as outlined by the United States Department of Agriculture. Minimum Qualifications Education and Experience Requirements: Applicants must possess the ability to read, write, and understand oral and written English, follow oral and written instructions, and perform simple arithmetic. Such abilities may be demonstrated by graduation from high school or work experience which required the cited abilities. Supplemental Information Salary: The advertised salary is based on full-time employment and includes shortage and school year differentials, if applicable. Requirements: Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. Unless specifically indicated, the required education and experience may not be gained concurrently. Calculation of experience is based on full-time, 40-hour workweeks. Part-time experience is pro-rated. Example: Twelve months of experience at 20 hours/week is equivalent to six months of experience, not one year. Also, hours worked in excess of 40 hours/week will not be credited. Example: Twelve months of experience at 60 hours/week is equivalent to one year of experience, not one and a half years. Temporary Assignment: Claims of Temporary Assignment (TA) experience to meet the minimum qualification requirements must be verified and attached to the application using one of the options below: A copy of the applicant's TA History Report or equivalent system-generated report; A signed letter from the applicant's supervisor that includes the applicant's name, his/her TA job title, the TA start and end dates (from mm/yy to mm/yy), his/her specific TA duties performed, and either the TA hours worked per week or total TA hours worked; or, Copies of the applicant's signed SF-10 Forms. Documents: Attach all relevant supporting documents to your application. Documents that were attached to applications submitted before November 16, 2023 do not automatically attach or transfer to applications submitted on and after December 16, 2023. All submitted documents become the property of the Hawaii State Department of Education. Information about Temporary Positions: Temporary positions may be extended year to year, dependent upon funding and departmental needs. Making yourself available for temporary positions increases your employment possibilities and may lead to permanent opportunities. A person hired for a temporary position may also become a temporary employee upon satisfactory completion of the initial probation period of at least six months. Once a temporary employee, you would be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits as afforded to an employee in a permanent position, with the exception of return rights and placement rights associated with a reduction-in-force. Equal Opportunity The Hawaii State Department of Education does not discriminate in its educational policies, programs, and activities on the basis of sex, race, color, religion, national origin, age, and disability in accordance with Title IX of the Education Amendments of 1972, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Age Discrimination Act of 1975, and Americans with Disabilities Act of 1991. The Department does not discriminate in its employment policies, programs, and activities on the basis of sexual orientation, arrest and court record, and National Guard participation, as well as on the basis of sex, race, color, religion, national origin, age, and disability, in accordance with Title VII of the Civil Rights Act of 1964, Age Discrimination in Employment Act of 1967, Americans with Disabilities Act of 1991, Equal Pay Act of 1963, and Chapter 378, Part I, Hawaii Revised Statutes. 12-month civil service and SSP employees enjoy a range of competitive benefits: Holidays: You may be eligible for 13 paid holidays each year; 14 holidays during an election year. Vacation: Employees of Bargaining Units 1, 2, 3, 4, 9, 10 and 13 earn 21 days per year. Sick Leave: Employees of Bargaining Units 1, 2, 3, 4, 9, 10 and 13 earn 21 days per year. Accumulated (unused) credits may be used toward computing retirement benefits. Health Insurance: If eligible, the State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Adult Dental Plan. Group Life Insurance: The State provides a free life insurance policy for employees and retirees. Premium Conversion Plan: Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld. Flexible Spending Accounts: Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis. Retirement Plan: The State contributes to a retirement plan for eligible employees. Generally, employees with at least 10 years of credited service and who have reached 62 years of age or have 30 years of credited service and are 55 years old may retire and receive benefits. Tax Shelter Annuity (TSA): If eligible, Department employees are able to participate in a tax shelter annuity program. The TSA plan allows eligible employees to contribute pre-tax dollars to an employee-selected investment service provider authorized to provide TSA products. Deferred Compensation: The State offers employees a tax deferred (sheltered) retirement investment program. This program is an opportunity to build a retirement nest egg through voluntary payroll deductions. Several investment options are available. Temporary Disability Insurance: Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program. Social Security: As an employer, the State also contributes to an employee's social security account. Workers' Compensation: If an employee is injured while on the job, benefits covering medical expenses and partial wage support may be available through workers' compensation. Union & Collective Bargaining: Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining. The above is intended as a general summary of the benefits offered and is subject to change. This does not constitute a contract or binding agreement. Benefits vary by type of employment appointment and collective bargaining agreements. 01 JOB PREFERENCES: What types of positions are you interested in? Please select as many preferences for which you are available. Depending on needs, you may still be referred to position types that do not match your chosen preferences. Permanent, Full Time Permanent, Part Time Temporary, Full Time Temporary, Part Time 02 EDUCATION & EXPERIENCE REQUIREMENT: Applicants must possess the ability to read, write and understand oral and written English, follow oral and written instructions, and perform simple arithmetic. Such abilities may be demonstrated by graduation from high school or work experience which required the cited abilities. Check all that apply: I have a high school diploma or GED and/or work experience that required the ability to read, write and understand oral and written English, follow oral and written instructions, and perform simple arithmetic. I have the ability to read, write and understand oral and written English, follow oral and written instructions, and perform simple arithmetic. None of the above . click apply for full job details
Description JOB DESCRIPTION: Performs all food service staff level functions, as needed, in the support of various sections in the department. As directed and in partnership with department leadership, oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety. Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed. Gives input into disciplining and evaluating staff. Monitors staff compliance to department policies and procedures. Gives input into scheduling needs. Assists department leader in various supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed. Performs supervisory duties in the absence of the department leader. May assist with projects to ensure accurate and timely completion. Some positions in this classification may be focused primarily on providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position. The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager. He/she signs off that compliance has been attained. OTJ training is provided in the actual work space to which the trainee is assigned with the trainer working directly with the trainee by modeling each process, shadowing and providing feedback as the trainee performs the task. The trainer may also periodically assist with training in a computer classroom setting to demonstrate the use of software. Training on the rationale for diet modifications and the food items permitted on each diet modification may be provided in conjunction with a registered dietitian. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Ensures staff adhere to Department of Health standards. Follows-up on customer complaints and attempts to resolve issues. Performs open and close activities. Assists manager in training staff on proper food service prep procedures, developing staff for advancement; including new hires. Conducts daily team huddles and assists leadership with planning staff meetings/ in-services. Performs all food service staff level functions, as scheduling and operational needs require, in the support of various sections in the department. Performs other related duties as required. MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred. Demonstrated skills in customer service, must be able to read, write, and communicate effectively. Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately. Must have basic computing skills and basic math skills. Must maintain Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Food & Nutrition Services Lead Salary: $16.10 - $24.96/hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.
Apr 18, 2024
Full time
Description JOB DESCRIPTION: Performs all food service staff level functions, as needed, in the support of various sections in the department. As directed and in partnership with department leadership, oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety. Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed. Gives input into disciplining and evaluating staff. Monitors staff compliance to department policies and procedures. Gives input into scheduling needs. Assists department leader in various supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed. Performs supervisory duties in the absence of the department leader. May assist with projects to ensure accurate and timely completion. Some positions in this classification may be focused primarily on providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position. The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager. He/she signs off that compliance has been attained. OTJ training is provided in the actual work space to which the trainee is assigned with the trainer working directly with the trainee by modeling each process, shadowing and providing feedback as the trainee performs the task. The trainer may also periodically assist with training in a computer classroom setting to demonstrate the use of software. Training on the rationale for diet modifications and the food items permitted on each diet modification may be provided in conjunction with a registered dietitian. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Ensures staff adhere to Department of Health standards. Follows-up on customer complaints and attempts to resolve issues. Performs open and close activities. Assists manager in training staff on proper food service prep procedures, developing staff for advancement; including new hires. Conducts daily team huddles and assists leadership with planning staff meetings/ in-services. Performs all food service staff level functions, as scheduling and operational needs require, in the support of various sections in the department. Performs other related duties as required. MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred. Demonstrated skills in customer service, must be able to read, write, and communicate effectively. Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately. Must have basic computing skills and basic math skills. Must maintain Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Food & Nutrition Services Lead Salary: $16.10 - $24.96/hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.
JOB SUMMARY:Performs bill validator pull, coin drop, scales, wraps, bags and racks coin from daily drop. Performs Table Games & Poker Box count, Slots Bill Validator count. Performs preventive maintenance, as required. Performs other duties as assigned by the Counts Rooms Manager. ESSENTIAL JOB FUNCTIONS: Pick-up, protect and deliver all buckets of Slot Drop moneys from the casino floor to the Hard Count Room. Wraps all moneys picked up daily and transfers to vault. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. QUALIFICATIONS: High school diploma or GED is required. Adding machine, computer terminal operation, and currency counting machine skills helpful. Basic mechanical (repair) ability preferred. Prior count room or money handling experience (casino or bank) is preferred. Must be able to work all shifts. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver in and around all count rooms. Must be able to respond calmly in crisis and stressful situations, including employee conflicts. Must be able to push and pull carts and carry up to 5 pounds of boxes filled with currency. Must be able to grip objects and have good finger movement when counting and handling currency. Must be able to differentiate denominations of chips and authenticity of currency. Must be able to stand for long periods of time (6 to 7 hours). Must be able to operate a computer, ten key adding machine and money counter. Must be able to tolerate areas containing secondary smoke. Must be able to bend, stoop, reach, kneel, twist and grip items as necessary. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): NONE Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 18, 2024
Full time
JOB SUMMARY:Performs bill validator pull, coin drop, scales, wraps, bags and racks coin from daily drop. Performs Table Games & Poker Box count, Slots Bill Validator count. Performs preventive maintenance, as required. Performs other duties as assigned by the Counts Rooms Manager. ESSENTIAL JOB FUNCTIONS: Pick-up, protect and deliver all buckets of Slot Drop moneys from the casino floor to the Hard Count Room. Wraps all moneys picked up daily and transfers to vault. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. QUALIFICATIONS: High school diploma or GED is required. Adding machine, computer terminal operation, and currency counting machine skills helpful. Basic mechanical (repair) ability preferred. Prior count room or money handling experience (casino or bank) is preferred. Must be able to work all shifts. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver in and around all count rooms. Must be able to respond calmly in crisis and stressful situations, including employee conflicts. Must be able to push and pull carts and carry up to 5 pounds of boxes filled with currency. Must be able to grip objects and have good finger movement when counting and handling currency. Must be able to differentiate denominations of chips and authenticity of currency. Must be able to stand for long periods of time (6 to 7 hours). Must be able to operate a computer, ten key adding machine and money counter. Must be able to tolerate areas containing secondary smoke. Must be able to bend, stoop, reach, kneel, twist and grip items as necessary. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): NONE Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:Performs bill validator pull, coin drop, scales, wraps, bags and racks coin from daily drop. Performs Table Games & Poker Box count, Slots Bill Validator count. Performs preventive maintenance, as required. Performs other duties as assigned by the Counts Rooms Manager. ESSENTIAL JOB FUNCTIONS: Pick-up, protect and deliver all buckets of Slot Drop moneys from the casino floor to the Hard Count Room. Wraps all moneys picked up daily and transfers to vault. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. QUALIFICATIONS: High school diploma or GED is required. Adding machine, computer terminal operation, and currency counting machine skills helpful. Basic mechanical (repair) ability preferred. Prior count room or money handling experience (casino or bank) is preferred. Must be able to work all shifts. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver in and around all count rooms. Must be able to respond calmly in crisis and stressful situations, including employee conflicts. Must be able to push and pull carts and carry up to 5 pounds of boxes filled with currency. Must be able to grip objects and have good finger movement when counting and handling currency. Must be able to differentiate denominations of chips and authenticity of currency. Must be able to stand for long periods of time (6 to 7 hours). Must be able to operate a computer, ten key adding machine and money counter. Must be able to tolerate areas containing secondary smoke. Must be able to bend, stoop, reach, kneel, twist and grip items as necessary. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): NONE Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 18, 2024
Full time
JOB SUMMARY:Performs bill validator pull, coin drop, scales, wraps, bags and racks coin from daily drop. Performs Table Games & Poker Box count, Slots Bill Validator count. Performs preventive maintenance, as required. Performs other duties as assigned by the Counts Rooms Manager. ESSENTIAL JOB FUNCTIONS: Pick-up, protect and deliver all buckets of Slot Drop moneys from the casino floor to the Hard Count Room. Wraps all moneys picked up daily and transfers to vault. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. QUALIFICATIONS: High school diploma or GED is required. Adding machine, computer terminal operation, and currency counting machine skills helpful. Basic mechanical (repair) ability preferred. Prior count room or money handling experience (casino or bank) is preferred. Must be able to work all shifts. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver in and around all count rooms. Must be able to respond calmly in crisis and stressful situations, including employee conflicts. Must be able to push and pull carts and carry up to 5 pounds of boxes filled with currency. Must be able to grip objects and have good finger movement when counting and handling currency. Must be able to differentiate denominations of chips and authenticity of currency. Must be able to stand for long periods of time (6 to 7 hours). Must be able to operate a computer, ten key adding machine and money counter. Must be able to tolerate areas containing secondary smoke. Must be able to bend, stoop, reach, kneel, twist and grip items as necessary. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): NONE Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:Supervises for the operations of table games on an assigned shift, placing special emphasis on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and team members.DIRECTLY SUPERVISES: Dual Rate Table Games Supervisor KEY JOB FUNCTIONS: Essential functions of the Table Games Floor Supervisor will include training, selecting, directing work of Table Games personnel, maintaining production, appraising team members' productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members' questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring or implementing legal compliance matters. Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all team members. Conveys positive energy and enthusiasm focusing on the customer interaction. Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful team members, sets realistic and measurable service standards, and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses team member performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date team member records, and completes performance reviews timely. Oversees the operations of assigned area, ensuring compliance with Indiana Gaming Commission regulations, internal controls approved by Indiana Gaming Commission, company standards and departmental policies and procedures. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision, settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. Verbally informs the Table Games Manager as well as surveillance of unnatural or irregular play. Presents oneself as a credit to the company and encourages others to do the same. Leads by example. Serves as a role model to all team members at all times. Supports department, property, and company initiatives without reservation. Perform other job duties as assigned. EDUCATIONS and/or EXPERIENCE:High school diploma or equivalent required. Must have significant Table Games experience as a dealer and/or supervisor capacity. SOCIAL SKILLS AND EXPERIENCE:Qualified candidates will possess excellent customer interaction, analytical, critical thinking, and problem-solving skills. The ability to lead and coach is required. Well-developed interpersonal skills are a must. Enjoys entertaining and communicating with the public. Must have a professional appearance and be team player. Successful completion of the Caesars Entertainment Supervisory Leadership Assessment Profile is required. MATHMATICAL SKILLS:Excellent math skills and the ability to multi-task are required. PHYSICAL DEMANDS:Must be able to stand for long periods of time (minimum of 2 - 4 hour intervals). Must be able to sit for long periods of time (minimum 2 - 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises, and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must be able to qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR:Access to the gaming floor is required. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 18, 2024
Full time
JOB SUMMARY:Supervises for the operations of table games on an assigned shift, placing special emphasis on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and team members.DIRECTLY SUPERVISES: Dual Rate Table Games Supervisor KEY JOB FUNCTIONS: Essential functions of the Table Games Floor Supervisor will include training, selecting, directing work of Table Games personnel, maintaining production, appraising team members' productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members' questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring or implementing legal compliance matters. Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all team members. Conveys positive energy and enthusiasm focusing on the customer interaction. Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful team members, sets realistic and measurable service standards, and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses team member performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date team member records, and completes performance reviews timely. Oversees the operations of assigned area, ensuring compliance with Indiana Gaming Commission regulations, internal controls approved by Indiana Gaming Commission, company standards and departmental policies and procedures. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision, settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. Verbally informs the Table Games Manager as well as surveillance of unnatural or irregular play. Presents oneself as a credit to the company and encourages others to do the same. Leads by example. Serves as a role model to all team members at all times. Supports department, property, and company initiatives without reservation. Perform other job duties as assigned. EDUCATIONS and/or EXPERIENCE:High school diploma or equivalent required. Must have significant Table Games experience as a dealer and/or supervisor capacity. SOCIAL SKILLS AND EXPERIENCE:Qualified candidates will possess excellent customer interaction, analytical, critical thinking, and problem-solving skills. The ability to lead and coach is required. Well-developed interpersonal skills are a must. Enjoys entertaining and communicating with the public. Must have a professional appearance and be team player. Successful completion of the Caesars Entertainment Supervisory Leadership Assessment Profile is required. MATHMATICAL SKILLS:Excellent math skills and the ability to multi-task are required. PHYSICAL DEMANDS:Must be able to stand for long periods of time (minimum of 2 - 4 hour intervals). Must be able to sit for long periods of time (minimum 2 - 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises, and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must be able to qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR:Access to the gaming floor is required. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOIN A TEAM THAT GOES ALL-IN ON YOUAre you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with youThis position creates an entertainment environment for all guests. Provide courteous, friendly, and prompt service in dealing table games.Our ideal candidate: High school diploma preferred. At least 6 months dealing experience is required and/or successful completion of dealer school or program at an accredited institution. Must possess strong money handling and documentation skills. Must meet Harrah's Resort Southern California standards regarding dealing skill, defined as game knowledge, accuracy, speed, and game protection. Knowledge of casino policies, procedures, and regulations pertaining to the Table Games. Must be able to work with touch screens and enter data. Must be able to get along with co-workers and work as a team across departments and level of management. Must present a well-groomed appearance.About the role: Upbeat interactions with all guests and team members. Proactive in anticipating guest needs. Dealers must be motivated in familiarizing themselves with all guests' names. Must possess money handling skill in providing chips for guests. Memorize rules of play, procedures and pay tables. Basic knowledge of other games and services offered at property. Routinely strives to build and achieve customer satisfaction. Exercises appropriate discretion in communications with customers. Remains acutely aware of attempts to cheat and can identify unusual guest behavior, alerting a Table Games Supervisor, Assistant Manager, or Table Games Manager. Acts as a role model and present oneself as a credit to Harrah's Resort Southern California and encourage others to do the same. Completes all compliance training and adheres to regulatory, departmental, and company policies. Remains knowledgeable on property amenities and can provide suggestions or answer guests' questions.A few more things: Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property. Must be able to bend, crouch, kneel, twist, lift and work at a desk. Must be able to stand while working for up to 2 hours at a time. Responds to visual and aural cues. Must be able to read, write, speak, and understand English. Must be able to acknowledge, greet, and converse in English with customers. Must be able to lift, pull, push, or carry up to 40 pounds. Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment. When on casino floor, must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.Depending on experience, pay starts at $11.00 per hour plus tips. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Apr 18, 2024
Full time
JOIN A TEAM THAT GOES ALL-IN ON YOUAre you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with youThis position creates an entertainment environment for all guests. Provide courteous, friendly, and prompt service in dealing table games.Our ideal candidate: High school diploma preferred. At least 6 months dealing experience is required and/or successful completion of dealer school or program at an accredited institution. Must possess strong money handling and documentation skills. Must meet Harrah's Resort Southern California standards regarding dealing skill, defined as game knowledge, accuracy, speed, and game protection. Knowledge of casino policies, procedures, and regulations pertaining to the Table Games. Must be able to work with touch screens and enter data. Must be able to get along with co-workers and work as a team across departments and level of management. Must present a well-groomed appearance.About the role: Upbeat interactions with all guests and team members. Proactive in anticipating guest needs. Dealers must be motivated in familiarizing themselves with all guests' names. Must possess money handling skill in providing chips for guests. Memorize rules of play, procedures and pay tables. Basic knowledge of other games and services offered at property. Routinely strives to build and achieve customer satisfaction. Exercises appropriate discretion in communications with customers. Remains acutely aware of attempts to cheat and can identify unusual guest behavior, alerting a Table Games Supervisor, Assistant Manager, or Table Games Manager. Acts as a role model and present oneself as a credit to Harrah's Resort Southern California and encourage others to do the same. Completes all compliance training and adheres to regulatory, departmental, and company policies. Remains knowledgeable on property amenities and can provide suggestions or answer guests' questions.A few more things: Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property. Must be able to bend, crouch, kneel, twist, lift and work at a desk. Must be able to stand while working for up to 2 hours at a time. Responds to visual and aural cues. Must be able to read, write, speak, and understand English. Must be able to acknowledge, greet, and converse in English with customers. Must be able to lift, pull, push, or carry up to 40 pounds. Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment. When on casino floor, must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.Depending on experience, pay starts at $11.00 per hour plus tips. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
GENERAL INFORMATION: Food Service Workers, 6 hrs./day Rehoboth Elementary School or other site School Year SALARY: State and Local salary based on experience. Click here for salary scale: Benefits: Health Insurance: Employees working 30+ hours per week - Eligibility will begin the 1st of the month following your date of hire. The state will pay for the majority of the cost and the district will contribute up to $105/month towards the employee share. Prescription coverage is through CVS Caremark. Dental Insurance: Employees working at least 18.75+ hours per week, the school district will contribute up to $75/month towards the cost of the insurance. Vision Insurance: All employees are eligible to purchase vision insurance thorough EyeMed at full cost. District Paid Life Insurance: Employees working 20+ hours (support staff) are eligible. A $25,000 policy is carried on each employee at no cost. Additional benefits can be found on the Cape Henlopen School District website at : . Click on Staff Resources, Business Office Information, Payroll/Benefits, Click View All, Benefits Brochure General Description: A Child Nutrition Worker participates in food preparation in the school cafeteria, serving food, setting up counters, cashiering, operating kitchen equipment, and clean-up of kitchen facilities and serving areas. Successful completion of job duties will result in an eating environment where meals are prepared, served, and stored in an atmosphere that promotes food safety, sanitation in a warm, inviting environment for students and staff. Minimum Qualification High School Diploma or equivalent Essential Duties and Responsibilities Must work in the area assigned by the Child Nutrition Manager. Will be responsible for proper use, operation and cleanliness of kitchen equipment, heating and cooling units, cash register, and other equipment as required. Must be open to accepting alternating assignments on the serving line, in the dish room, kitchen prep, and cash register as directed by the Child Nutrition Manager. Must keep work, service areas, and equipment clean and sanitary and avoid a backlog of unwashed areas, equipment, and utensils according to the district plan. Will clean dining area tables and chairs during and after meal service and sweep the floor in the kitchen preparation area. Will move and store Child Nutrition food and supplies. Will observe areas where help is needed and assist where needed to expedite the work. Adheres to approved standards of personal hygiene and grooming, including appearance, cleanliness, and appropriate dress code. Professional Responsibilities Report to work on time every workday. Perform all duties as assigned during scheduled workdays. Establish and maintain collaborative working relationships. Display a cooperative attitude and have the ability to work well with students, school personnel, co-workers, and the supervisor. Communicate effectively both orally and in writing. Work independently and exercise initiative. Willingness to continue professional growth and development. Shall be free from the use of drugs and alcohol. Competencies: Success in this position requires the following knowledge, skills, and abilities Knowledge Knowledge of necessary sanitation precautions and procedures during food preparation and storage according to the district and state guidelines. Knowledge of or willingness to learn the operation of kitchen equipment and/or cash register. Knowledge of how to communicate and provide information to supervisors, co-workers, and families by telephone, in written form, e-mail, or in person. Skills Active listening -Giving full attention to what others are saying and taking the time to understand what is being said. Social perceptiveness - Being aware of others' reactions and understanding why they react as they do. Coordination & Flexibility - Adjusting actions in relation to others' actions, and an openness to accepting new assignments and duties. Communicating - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Abilities Ability to read, write, and communicate with others. Ability to understand and carry out both oral and written instructions in an independent manner. Ability to meet the physical requirements necessary to safely and effectively perform required duties. Must be able to stand and work continuously for a minimum of 4 hours per workday. Must be able to use arms and hands without restrictions Must be able to lift 50 pounds Ability to establish and maintain effective work relationships with students, families, and school personnel. The foregoing statements are intended to describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all duties, responsibilities and competencies that may be required. Current employees must submit an internal application through Recruiting & Hiring by April 19, 2024 . When applying online you must: 1. Apply for the desired vacancy. 2. Upload a letter of interest. 3. Submit your application. Your application is not submitted until you click the submit button and get verification. The Cape Henlopen School District reserves the right to extend or shorten the application and/or interview period and to modify job requirements. A satisfactory Criminal Background Check, DE Child Protection Registry, and TB test are required for all new employees. The Cape Henlopen School District is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth and related medical conditions), national origin, citizenship or ancestry, age, disability, marital status, veteran status, genetic information, sexual orientation, or gender identity, against victims of domestic violence, sexual offenses, or stalking, or upon any other categories protected by federal, state, or local law. (El Distrito Escolar Cape Henlopen ofrece oportunidades iguales de empleo y sin discriminación de raza, color, credo, religión, género (incluyendo embarazo, parto y sus condiciones médicas), nacionalidad, ciudadania o ascendencia, edad, discapacidad, estado civil, servicio military(veterano), información genética, orientación sexual, o identidad de género, en contra de víctimas de violencia doméstica, ofensas sexuales, acecho, o bajo cualquier otra categoria protegida por la ley local, estatal, y federal.) Ned Gladfelter, Employee/Student Compliance Officer: OCR/Title IX/504 Office of Human Resources; LouAnn Hudson, Student 504 Compliance Officer, 1270 Kings Highway, Lewes, DE 19958.
Apr 17, 2024
Full time
GENERAL INFORMATION: Food Service Workers, 6 hrs./day Rehoboth Elementary School or other site School Year SALARY: State and Local salary based on experience. Click here for salary scale: Benefits: Health Insurance: Employees working 30+ hours per week - Eligibility will begin the 1st of the month following your date of hire. The state will pay for the majority of the cost and the district will contribute up to $105/month towards the employee share. Prescription coverage is through CVS Caremark. Dental Insurance: Employees working at least 18.75+ hours per week, the school district will contribute up to $75/month towards the cost of the insurance. Vision Insurance: All employees are eligible to purchase vision insurance thorough EyeMed at full cost. District Paid Life Insurance: Employees working 20+ hours (support staff) are eligible. A $25,000 policy is carried on each employee at no cost. Additional benefits can be found on the Cape Henlopen School District website at : . Click on Staff Resources, Business Office Information, Payroll/Benefits, Click View All, Benefits Brochure General Description: A Child Nutrition Worker participates in food preparation in the school cafeteria, serving food, setting up counters, cashiering, operating kitchen equipment, and clean-up of kitchen facilities and serving areas. Successful completion of job duties will result in an eating environment where meals are prepared, served, and stored in an atmosphere that promotes food safety, sanitation in a warm, inviting environment for students and staff. Minimum Qualification High School Diploma or equivalent Essential Duties and Responsibilities Must work in the area assigned by the Child Nutrition Manager. Will be responsible for proper use, operation and cleanliness of kitchen equipment, heating and cooling units, cash register, and other equipment as required. Must be open to accepting alternating assignments on the serving line, in the dish room, kitchen prep, and cash register as directed by the Child Nutrition Manager. Must keep work, service areas, and equipment clean and sanitary and avoid a backlog of unwashed areas, equipment, and utensils according to the district plan. Will clean dining area tables and chairs during and after meal service and sweep the floor in the kitchen preparation area. Will move and store Child Nutrition food and supplies. Will observe areas where help is needed and assist where needed to expedite the work. Adheres to approved standards of personal hygiene and grooming, including appearance, cleanliness, and appropriate dress code. Professional Responsibilities Report to work on time every workday. Perform all duties as assigned during scheduled workdays. Establish and maintain collaborative working relationships. Display a cooperative attitude and have the ability to work well with students, school personnel, co-workers, and the supervisor. Communicate effectively both orally and in writing. Work independently and exercise initiative. Willingness to continue professional growth and development. Shall be free from the use of drugs and alcohol. Competencies: Success in this position requires the following knowledge, skills, and abilities Knowledge Knowledge of necessary sanitation precautions and procedures during food preparation and storage according to the district and state guidelines. Knowledge of or willingness to learn the operation of kitchen equipment and/or cash register. Knowledge of how to communicate and provide information to supervisors, co-workers, and families by telephone, in written form, e-mail, or in person. Skills Active listening -Giving full attention to what others are saying and taking the time to understand what is being said. Social perceptiveness - Being aware of others' reactions and understanding why they react as they do. Coordination & Flexibility - Adjusting actions in relation to others' actions, and an openness to accepting new assignments and duties. Communicating - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Abilities Ability to read, write, and communicate with others. Ability to understand and carry out both oral and written instructions in an independent manner. Ability to meet the physical requirements necessary to safely and effectively perform required duties. Must be able to stand and work continuously for a minimum of 4 hours per workday. Must be able to use arms and hands without restrictions Must be able to lift 50 pounds Ability to establish and maintain effective work relationships with students, families, and school personnel. The foregoing statements are intended to describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all duties, responsibilities and competencies that may be required. Current employees must submit an internal application through Recruiting & Hiring by April 19, 2024 . When applying online you must: 1. Apply for the desired vacancy. 2. Upload a letter of interest. 3. Submit your application. Your application is not submitted until you click the submit button and get verification. The Cape Henlopen School District reserves the right to extend or shorten the application and/or interview period and to modify job requirements. A satisfactory Criminal Background Check, DE Child Protection Registry, and TB test are required for all new employees. The Cape Henlopen School District is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth and related medical conditions), national origin, citizenship or ancestry, age, disability, marital status, veteran status, genetic information, sexual orientation, or gender identity, against victims of domestic violence, sexual offenses, or stalking, or upon any other categories protected by federal, state, or local law. (El Distrito Escolar Cape Henlopen ofrece oportunidades iguales de empleo y sin discriminación de raza, color, credo, religión, género (incluyendo embarazo, parto y sus condiciones médicas), nacionalidad, ciudadania o ascendencia, edad, discapacidad, estado civil, servicio military(veterano), información genética, orientación sexual, o identidad de género, en contra de víctimas de violencia doméstica, ofensas sexuales, acecho, o bajo cualquier otra categoria protegida por la ley local, estatal, y federal.) Ned Gladfelter, Employee/Student Compliance Officer: OCR/Title IX/504 Office of Human Resources; LouAnn Hudson, Student 504 Compliance Officer, 1270 Kings Highway, Lewes, DE 19958.
Under direction, the purpose of the position is to serve in a lead capacity and perform skilled food preparation, service and clean up tasks for an assigned school of the district; as well as assisting the food service manager by performing quasi-supervisory duties. Employees in this classification possess previous vocational training and/or experience in hospitality or industrial school food preparation and service, and demonstrate a high degree of knowledge, skills and abilities in the field. Incumbents will provide training, instruction and guidance to team members as well as the above food service related duties. Functional areas include, but are not necessarily limited to, snack bar, salad bar, cashiering, vegetable and fruit preparation, baking, cooking, set up, cleaning and head cook. Daily duties are accomplished through the collaborative work effort of all lunchroom staff. Work objective is to provide staff and students with nutritionally balanced and environmentally safe meals in accordance with established serving schedules and regulatory standards governing the food service industry. Performs related work as directed. EXAMPLES OF ESSENTIAL FUNCTIONS Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light. Assigns, reviews, plans and coordinates at the direction of the School Food Service Manager. May also temporarily assign and review work for other school food service personnel in the absence of the manager, but under the manager's direction. Communicates performance expectations and behavior standards to team members. Provides feedback to the manager regarding team members' work performance, employee issues, recognition, discipline, etc. Trains new and current employees and may request other school food service assistants to explain a work procedure, as needed. May assist the manager in communicating current or new/revised departmental policies. Maintains a neat personal appearance. Observes and monitors staff member's compliance with uniform and grooming standards Demonstrates active listening and effective questioning techniques, when obtaining information in order to identify options to anticipate and satisfy needs of students and staff members. Monitors break and lunch compliance for all staff members; assigns and reassigns staff members during these periods to provide consistency in work coverage as directed by School Food Service Manager. Ensures that students and staff receive prompt, friendly and personalized service. Assists School Food Service Manager in maintaining standards by reporting problems in the cafeteria. Ensures point of sale procedures are implemented and conducted in accordance with F&NS approved policies and procedures. Participates in decisions with regards to implementing changes in the school(s) Performs planning activities, i.e., reviewing menus for item availability, ordering required menu inventories, ordering materials and supplies. Assists manager, as required, in daily accounting, receipts balancing, and inventory and ordering tasks. Accountable for the documentation and recording of all meals served. May serve as the lead in a satellite school reporting to the base school food service manager. Performs food preparation, service and clean up duties in one (1) or more functional areas, i.e., snack bar, salad bar, cashiering, food preparation, baking, cooking, set up, clean up. Performs set up activities, i.e., assembling trays and carts, preparing condiments, assembling service lines, stocking utensils and napkins, reviewing menus, retrieving stock. Performs food preparation activities, i.e., assembling recipe/menu items, washing and cutting fruits and vegetables, slicing breads and meats, opening canned goods, mixing ingredients. Performs cooking activities, i.e., baking breads and desserts, steaming vegetables, baking meats and main dishes. Performs serving activities, i.e., filling serving trays, measuring and monitoring quantities to ensure sufficient amounts, maintaining temperatures. Interprets recipes and makes necessary adjustments, as needed. Assists the manager in ensuring that all required reports and paperwork are accurately completed in a timely manner. Assists manager in coping with emergencies. Performs clean-up activities, i.e., washing and cleaning equipment, sweeping and mopping floors, wiping down surface and service areas, recycling cans and cardboard, clean trays and food pans. Keeps the cafeteria neat, clean, organized, and free of debris. Performs closing activities, i.e., returning food to stock, refrigerating or freezing foods, properly storing leftovers, putting away equipment and food pans, dismantling carts and salad bars. Operates various manual and electrically powered industrial food preparation equipment, i.e., steam kettles, stack and convection ovens, food slicers and choppers, mixers and grinders. Understands and actively participates in the Health and Safety responsibilities by following established FNS policy, procedures, training, and team member involvement activities. Ensures that proper safety and sanitation is followed. Must be able to effectively use Personal Protective Equipment (PPE) during the execution of job duties. Must be able to use Material Safety Data Sheets (MSDS) during the executive of job duties. Works collaboratively with other lunchroom staff to ensure daily food service responsibilities adhere to established schedules. Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS. With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position. Responsible for timely and accurate information they maintain as part of their job responsibilities. May perform other School Lunchroom Assistant job duties as needed. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. MARGINAL FUNCTIONS While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members. Performs related duties as directed. MINIMUM TRAINING AND EXPERIENCE High school diploma or GED; supplemented by minimum five (5) years progressively knowledgeable and skilled school food service or hospitality industry experience, with ability to fulfill the physical requirements of the work. Florida State certified (or equivalent) food service training in Nutrition, Foundations, Baking, Quality Cooking, Equipment, highly preferred. Must have the ability to acquire ServSafe Certification accredited by the National Restaurant Association within 60 days of obtaining the position. Incumbent will be required to pass a course in Organization and Management, Culinary II, and Purchasing and Costing within six months of the course availability to maintain his/her lead position. Effective July 1, 2007, all new hires to this position must successfully complete the Industrial Physical Capability Screening (IPCS); previous incumbents holding this position without a break in service are not required to have this screening. PERFORMANCE APTITUDES Data Utilization: Requires the ability to calculate, compute, summate, and/or tabulate data and/or information. Includes performing subsequent actions in relation to these computational operations. Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures and standards to specific situations. Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of manual and electrically powered food preparation equipment, and hand-held supplies and cooking tools, including knives. Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and advisory data and information. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, profit and loss, ratio and proportion; may include ability to calculate surface areas, volumes, weights, and measures. Functional Reasoning: Requires ability to apply principles of rational systems. Ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form. Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives. Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change. ADA COMPLIANCE Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting . click apply for full job details
Apr 17, 2024
Full time
Under direction, the purpose of the position is to serve in a lead capacity and perform skilled food preparation, service and clean up tasks for an assigned school of the district; as well as assisting the food service manager by performing quasi-supervisory duties. Employees in this classification possess previous vocational training and/or experience in hospitality or industrial school food preparation and service, and demonstrate a high degree of knowledge, skills and abilities in the field. Incumbents will provide training, instruction and guidance to team members as well as the above food service related duties. Functional areas include, but are not necessarily limited to, snack bar, salad bar, cashiering, vegetable and fruit preparation, baking, cooking, set up, cleaning and head cook. Daily duties are accomplished through the collaborative work effort of all lunchroom staff. Work objective is to provide staff and students with nutritionally balanced and environmentally safe meals in accordance with established serving schedules and regulatory standards governing the food service industry. Performs related work as directed. EXAMPLES OF ESSENTIAL FUNCTIONS Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light. Assigns, reviews, plans and coordinates at the direction of the School Food Service Manager. May also temporarily assign and review work for other school food service personnel in the absence of the manager, but under the manager's direction. Communicates performance expectations and behavior standards to team members. Provides feedback to the manager regarding team members' work performance, employee issues, recognition, discipline, etc. Trains new and current employees and may request other school food service assistants to explain a work procedure, as needed. May assist the manager in communicating current or new/revised departmental policies. Maintains a neat personal appearance. Observes and monitors staff member's compliance with uniform and grooming standards Demonstrates active listening and effective questioning techniques, when obtaining information in order to identify options to anticipate and satisfy needs of students and staff members. Monitors break and lunch compliance for all staff members; assigns and reassigns staff members during these periods to provide consistency in work coverage as directed by School Food Service Manager. Ensures that students and staff receive prompt, friendly and personalized service. Assists School Food Service Manager in maintaining standards by reporting problems in the cafeteria. Ensures point of sale procedures are implemented and conducted in accordance with F&NS approved policies and procedures. Participates in decisions with regards to implementing changes in the school(s) Performs planning activities, i.e., reviewing menus for item availability, ordering required menu inventories, ordering materials and supplies. Assists manager, as required, in daily accounting, receipts balancing, and inventory and ordering tasks. Accountable for the documentation and recording of all meals served. May serve as the lead in a satellite school reporting to the base school food service manager. Performs food preparation, service and clean up duties in one (1) or more functional areas, i.e., snack bar, salad bar, cashiering, food preparation, baking, cooking, set up, clean up. Performs set up activities, i.e., assembling trays and carts, preparing condiments, assembling service lines, stocking utensils and napkins, reviewing menus, retrieving stock. Performs food preparation activities, i.e., assembling recipe/menu items, washing and cutting fruits and vegetables, slicing breads and meats, opening canned goods, mixing ingredients. Performs cooking activities, i.e., baking breads and desserts, steaming vegetables, baking meats and main dishes. Performs serving activities, i.e., filling serving trays, measuring and monitoring quantities to ensure sufficient amounts, maintaining temperatures. Interprets recipes and makes necessary adjustments, as needed. Assists the manager in ensuring that all required reports and paperwork are accurately completed in a timely manner. Assists manager in coping with emergencies. Performs clean-up activities, i.e., washing and cleaning equipment, sweeping and mopping floors, wiping down surface and service areas, recycling cans and cardboard, clean trays and food pans. Keeps the cafeteria neat, clean, organized, and free of debris. Performs closing activities, i.e., returning food to stock, refrigerating or freezing foods, properly storing leftovers, putting away equipment and food pans, dismantling carts and salad bars. Operates various manual and electrically powered industrial food preparation equipment, i.e., steam kettles, stack and convection ovens, food slicers and choppers, mixers and grinders. Understands and actively participates in the Health and Safety responsibilities by following established FNS policy, procedures, training, and team member involvement activities. Ensures that proper safety and sanitation is followed. Must be able to effectively use Personal Protective Equipment (PPE) during the execution of job duties. Must be able to use Material Safety Data Sheets (MSDS) during the executive of job duties. Works collaboratively with other lunchroom staff to ensure daily food service responsibilities adhere to established schedules. Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS. With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position. Responsible for timely and accurate information they maintain as part of their job responsibilities. May perform other School Lunchroom Assistant job duties as needed. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. MARGINAL FUNCTIONS While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members. Performs related duties as directed. MINIMUM TRAINING AND EXPERIENCE High school diploma or GED; supplemented by minimum five (5) years progressively knowledgeable and skilled school food service or hospitality industry experience, with ability to fulfill the physical requirements of the work. Florida State certified (or equivalent) food service training in Nutrition, Foundations, Baking, Quality Cooking, Equipment, highly preferred. Must have the ability to acquire ServSafe Certification accredited by the National Restaurant Association within 60 days of obtaining the position. Incumbent will be required to pass a course in Organization and Management, Culinary II, and Purchasing and Costing within six months of the course availability to maintain his/her lead position. Effective July 1, 2007, all new hires to this position must successfully complete the Industrial Physical Capability Screening (IPCS); previous incumbents holding this position without a break in service are not required to have this screening. PERFORMANCE APTITUDES Data Utilization: Requires the ability to calculate, compute, summate, and/or tabulate data and/or information. Includes performing subsequent actions in relation to these computational operations. Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures and standards to specific situations. Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of manual and electrically powered food preparation equipment, and hand-held supplies and cooking tools, including knives. Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and advisory data and information. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, profit and loss, ratio and proportion; may include ability to calculate surface areas, volumes, weights, and measures. Functional Reasoning: Requires ability to apply principles of rational systems. Ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form. Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives. Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change. ADA COMPLIANCE Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting . click apply for full job details
ARAMARK Refreshment Services, Inc.
Hartford, Connecticut
Job Description The Patient Feeding Host/hostess position, under direct supervision of food service and clinical nutrition leadership, performs routine food service preparation related tasks designed to support our production, patient feeding, retail dining programs. Team members holding this position are responsible for ensuring the preparation and delivery of all food products are nutritionally compliant in accordance to each patient's prescribed diet order. PLEASE INCLUDE RESUME! Currently hiring for: Full-time & Part- time positions Rotating Weekends Rotating Holidays Open Availability Preferred Job Responsibilities Communicate patient care areas to identify needs and react accordingly. Evaluate patient diet orders to ensure all dietary requirements are satisfied appropriately Communicates with and collaborates effectively with clinical nutrition team representatives when preparing for, or providing meals, formula and snacks for patient consumption. Appropriately identify regular menus, in CBORD to properly distribute trays to patients Orient patients and patients' families to Food and Nutrition Programs (CBORD/GETWELL NETWORK) to ensure we meet the patients' needs. Delivers patient trays to the clinical area. Escalates customer concerns to a supervisor or manager when appropriate, otherwise handles customer concerns appropriately, in a self-directed fashion. Patient Tray Production Assist with the preparation of patient meal trays Prepares, portions, assembles and labels patient and non-patient food items. Stocks and maintains patient feeding starter station and storage areas Keeps the Cold Cart Storage reach-ins clean and organized Assists with Pantry standard; inventorying, ordering assembly, delivery and stocking. Must also label, date and ,rotate pantry stock on the patient care floors Communicates with Kitchen and diet Tech staff via Voalte or open communication Customer Service Works collaboratively with clinical support team members in order to provide the highest quality service to patients, families and clinical team members. Performs daily opening and closing procedures. Checks out all team members, ensuring that all tasks have been completed for by each team member working a schedule. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Must be able to follow written and verbal directions Must be able to lift up to 25 lbs and frequently lift, push, pull, or carry up to 30 lbs Must be able to walk and stand for extended time periods, up to 6 hours Requires repetitive motion Required working with chemicals, heated equipment and steam This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking & standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
Apr 17, 2024
Full time
Job Description The Patient Feeding Host/hostess position, under direct supervision of food service and clinical nutrition leadership, performs routine food service preparation related tasks designed to support our production, patient feeding, retail dining programs. Team members holding this position are responsible for ensuring the preparation and delivery of all food products are nutritionally compliant in accordance to each patient's prescribed diet order. PLEASE INCLUDE RESUME! Currently hiring for: Full-time & Part- time positions Rotating Weekends Rotating Holidays Open Availability Preferred Job Responsibilities Communicate patient care areas to identify needs and react accordingly. Evaluate patient diet orders to ensure all dietary requirements are satisfied appropriately Communicates with and collaborates effectively with clinical nutrition team representatives when preparing for, or providing meals, formula and snacks for patient consumption. Appropriately identify regular menus, in CBORD to properly distribute trays to patients Orient patients and patients' families to Food and Nutrition Programs (CBORD/GETWELL NETWORK) to ensure we meet the patients' needs. Delivers patient trays to the clinical area. Escalates customer concerns to a supervisor or manager when appropriate, otherwise handles customer concerns appropriately, in a self-directed fashion. Patient Tray Production Assist with the preparation of patient meal trays Prepares, portions, assembles and labels patient and non-patient food items. Stocks and maintains patient feeding starter station and storage areas Keeps the Cold Cart Storage reach-ins clean and organized Assists with Pantry standard; inventorying, ordering assembly, delivery and stocking. Must also label, date and ,rotate pantry stock on the patient care floors Communicates with Kitchen and diet Tech staff via Voalte or open communication Customer Service Works collaboratively with clinical support team members in order to provide the highest quality service to patients, families and clinical team members. Performs daily opening and closing procedures. Checks out all team members, ensuring that all tasks have been completed for by each team member working a schedule. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Must be able to follow written and verbal directions Must be able to lift up to 25 lbs and frequently lift, push, pull, or carry up to 30 lbs Must be able to walk and stand for extended time periods, up to 6 hours Requires repetitive motion Required working with chemicals, heated equipment and steam This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking & standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.