JOB SUMMARYResponsible for quickly and accurately performing fills and jackpots on slot machines, as well as minor repairs. Walk casino floor, making themselves available to assist guests and provide friendly, courteous service at all times.ESSENTIAL DUTIES & RESPONSIBILTIES Must be minimally 21 years old. Ability to comply with and maintain Grand Victoria Casino's Family Style Service Standards. Authorized to payout jackpots according to the departmental guidelines. Authorize issuance of checks up to $2,500 to guests. Correct minor electronic gaming device malfunctions. Perform all other tasks as assigned in the future.KNOWLEDGE, SKILLS & ABILITIESRequires mobility, prolonged walking, and standing one hundred (100) percent of the scheduled shift; requires lifting up to thirty (30) pounds repeatedly during the shift; requires bending and reaching over inside of slot machine; requires reaching, kneeling, and bending; Ability to read, write and speak English; knowledge of basic math skills; ability to count currency and coin; ability to establish and maintain an effective working relationship with management, staff, co-workers, and guests; ability to respond to guest's inquiries, ability to work in a stressful, high volume, energetic atmosphere; team-oriented; ability to understand questions and instructions from supervisors and co-workers; enjoys working with and assisting people; ability to work flexible shiftsPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Apr 14, 2024
Full time
JOB SUMMARYResponsible for quickly and accurately performing fills and jackpots on slot machines, as well as minor repairs. Walk casino floor, making themselves available to assist guests and provide friendly, courteous service at all times.ESSENTIAL DUTIES & RESPONSIBILTIES Must be minimally 21 years old. Ability to comply with and maintain Grand Victoria Casino's Family Style Service Standards. Authorized to payout jackpots according to the departmental guidelines. Authorize issuance of checks up to $2,500 to guests. Correct minor electronic gaming device malfunctions. Perform all other tasks as assigned in the future.KNOWLEDGE, SKILLS & ABILITIESRequires mobility, prolonged walking, and standing one hundred (100) percent of the scheduled shift; requires lifting up to thirty (30) pounds repeatedly during the shift; requires bending and reaching over inside of slot machine; requires reaching, kneeling, and bending; Ability to read, write and speak English; knowledge of basic math skills; ability to count currency and coin; ability to establish and maintain an effective working relationship with management, staff, co-workers, and guests; ability to respond to guest's inquiries, ability to work in a stressful, high volume, energetic atmosphere; team-oriented; ability to understand questions and instructions from supervisors and co-workers; enjoys working with and assisting people; ability to work flexible shiftsPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
When acting as a supervisor, responsible for compliance with approved procedures, as well as, training, supervising and monitoring the performance of dealers to ensure smooth and efficient gaming during shift. When acting as a dealer, responsible for dealing a game in a proficient manner while maintaining a courteous and friendly manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: WHEN ACTING AS A SUPERVISOR: Specifically supervise the operation of an assigned number of tables. Ensure fills/credits are handled according to policy. Promote positive guest relations. Assist in answering questions or resolving disputes. Exhibit knowledge of all appropriate state and company controls, policies, and procedures. Promote the following within the department and among all associates: Create an atmosphere of fun for all casino guests. Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times. Instill an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes. Retain associates through personal involvement in associate training and development. WHEN ACTING AS A DEALER: Protect and control the game. Conduct the game according to company policies and procedures and applicable gaming regulations, handling guest transactions and notifying Supervisor of any irregularities. Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner. Promote outstanding guest relations. Support and maintain Horseshoe courtesy guidelines. Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: Directly supervises an assigned number of dealers when acting as a floorperson. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 2 YEARS DEALING EXPERIENCE EDUCATION and/or EXPERIENCE: Thorough knowledge of game supervision and casino rules, procedures, and regulations
Apr 14, 2024
Full time
When acting as a supervisor, responsible for compliance with approved procedures, as well as, training, supervising and monitoring the performance of dealers to ensure smooth and efficient gaming during shift. When acting as a dealer, responsible for dealing a game in a proficient manner while maintaining a courteous and friendly manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: WHEN ACTING AS A SUPERVISOR: Specifically supervise the operation of an assigned number of tables. Ensure fills/credits are handled according to policy. Promote positive guest relations. Assist in answering questions or resolving disputes. Exhibit knowledge of all appropriate state and company controls, policies, and procedures. Promote the following within the department and among all associates: Create an atmosphere of fun for all casino guests. Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times. Instill an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes. Retain associates through personal involvement in associate training and development. WHEN ACTING AS A DEALER: Protect and control the game. Conduct the game according to company policies and procedures and applicable gaming regulations, handling guest transactions and notifying Supervisor of any irregularities. Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner. Promote outstanding guest relations. Support and maintain Horseshoe courtesy guidelines. Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: Directly supervises an assigned number of dealers when acting as a floorperson. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 2 YEARS DEALING EXPERIENCE EDUCATION and/or EXPERIENCE: Thorough knowledge of game supervision and casino rules, procedures, and regulations
ESSENTIAL FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. REQUIREMENTS: Must have dealing experience in Roulette and/or Craps. Must be 21 years of age or older. High School Diploma or equivalent required. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Previous guest service experience preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Ability to handle multiple tasks. JOB DEMANDS: Lifts up to a maximum of 20 pounds and frequently lifts and/or carries objects weighing up to 10 pounds. Position requires 70% standing, 10% sitting, 20% walking. Requires some kneeling, stooping and reaching overhead; frequent climbing and very frequent bending, pushing and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to respond to speech, touch, smell, aural and visual cues. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks are performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS: Conducts assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned. REQUIREMENTS: Must have dealing experience in Roulette and/or Craps. Must be 21 years of age or older. High School Diploma or equivalent required. Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Previous guest service experience preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Ability to handle multiple tasks. JOB DEMANDS: Lifts up to a maximum of 20 pounds and frequently lifts and/or carries objects weighing up to 10 pounds. Position requires 70% standing, 10% sitting, 20% walking. Requires some kneeling, stooping and reaching overhead; frequent climbing and very frequent bending, pushing and twisting. Position requires manual dexterity to deal and collect cards and chips. Must be able to work in a fast paced, stressful environment. Must be able to work in areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to respond to speech, touch, smell, aural and visual cues. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks are performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).