Encore
Miami Beach, Florida
Position Overview- Must have technical audio, video, or lighting experience The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager. Key Job Responsibilities Equipment Operation Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section. Troubleshoot technical issues and resolve problems quickly as they arise. Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use. Customer Service Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Training/Staff Development Assists in training technicians on all floor activities and on hotel and Encore service expectations. Serves as a mentor for new hires. Models and reinforces a positive working environment centered around company values. Operations Management Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling. Ensures the equipment sheets are updated and properly completed. Works with team to establish coordinated communications for the management of events. Attends venue meetings as needed (example = banquet event orders or pre-event conferences) Equipment Maintenance Performs preventative maintenance on equipment to keep it presentable and in good working condition. Leads the team in proper security, storage, transportation, and maintenance of equipment. Participates in physical inventory count processes as requested. Job Qualifications Bachelor's degree is preferred. 3-5 years of customer service or hospitality experience is preferred. 3-5 year of audio visual experience is required. Internal applicants MUST be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date. Knowledge of technical theory. Advanced problem solving skills. Lifting 50 Lbs. Experience leading workflow and team members. A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Manages Ambiguity Drive Results Directs Work Achieves Goals See The Big Picture Financial Acumen Value People Builds Effective Teams For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( ). Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. Physical Requirements Hours Per Day Lifting Requirements Frequency Sitting 2-3 Hours Lifting 0 - 15 lbs Continuously Standing 4-5 Hours Lifting 16 - 50 lbs Frequently Walking 4-5 Hours Lifting 51 - 100 lbs Occasionally Stooping 2-3 Hours Lifting Over 100 lbs Occasionally Crawling 2-3 Hours Kneeling 2-3 Hours Carrying Requirements Frequency Bending 2-3 Hours Carrying 0 - 15 lbs Continuously Reaching (above your head) 2-3 Hours Carrying 16 - 50 lbs Frequently Climbing 0-1 Hours Carrying 51 - 100 lbs Occasionally Grasping 4-5 Hours Carrying Over 100 lbs Never Auditory/Visual Requirements Frequency Pushing/Pulling Requirements Frequency Close Vision Continuously Pushing/Pulling 0 - 15 lbs Continuously Distance Vision Continuously Pushing/Pulling 16 - 50 lbs Frequently Color Vision Frequently Pushing/Pulling 51 - 100 lbs Frequently Peripheral Vision Occasionally Pushing/Pulling Over 100 lbs Occasionally Depth Perception Frequently Identifies the physical requirements that team members perform without assistance. Hearing Continuously Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Position Overview- Must have technical audio, video, or lighting experience The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager. Key Job Responsibilities Equipment Operation Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section. Troubleshoot technical issues and resolve problems quickly as they arise. Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use. Customer Service Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Training/Staff Development Assists in training technicians on all floor activities and on hotel and Encore service expectations. Serves as a mentor for new hires. Models and reinforces a positive working environment centered around company values. Operations Management Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling. Ensures the equipment sheets are updated and properly completed. Works with team to establish coordinated communications for the management of events. Attends venue meetings as needed (example = banquet event orders or pre-event conferences) Equipment Maintenance Performs preventative maintenance on equipment to keep it presentable and in good working condition. Leads the team in proper security, storage, transportation, and maintenance of equipment. Participates in physical inventory count processes as requested. Job Qualifications Bachelor's degree is preferred. 3-5 years of customer service or hospitality experience is preferred. 3-5 year of audio visual experience is required. Internal applicants MUST be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date. Knowledge of technical theory. Advanced problem solving skills. Lifting 50 Lbs. Experience leading workflow and team members. A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Manages Ambiguity Drive Results Directs Work Achieves Goals See The Big Picture Financial Acumen Value People Builds Effective Teams For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( ). Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. Physical Requirements Hours Per Day Lifting Requirements Frequency Sitting 2-3 Hours Lifting 0 - 15 lbs Continuously Standing 4-5 Hours Lifting 16 - 50 lbs Frequently Walking 4-5 Hours Lifting 51 - 100 lbs Occasionally Stooping 2-3 Hours Lifting Over 100 lbs Occasionally Crawling 2-3 Hours Kneeling 2-3 Hours Carrying Requirements Frequency Bending 2-3 Hours Carrying 0 - 15 lbs Continuously Reaching (above your head) 2-3 Hours Carrying 16 - 50 lbs Frequently Climbing 0-1 Hours Carrying 51 - 100 lbs Occasionally Grasping 4-5 Hours Carrying Over 100 lbs Never Auditory/Visual Requirements Frequency Pushing/Pulling Requirements Frequency Close Vision Continuously Pushing/Pulling 0 - 15 lbs Continuously Distance Vision Continuously Pushing/Pulling 16 - 50 lbs Frequently Color Vision Frequently Pushing/Pulling 51 - 100 lbs Frequently Peripheral Vision Occasionally Pushing/Pulling Over 100 lbs Occasionally Depth Perception Frequently Identifies the physical requirements that team members perform without assistance. Hearing Continuously Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Caesars Entertainment
Stateline, Nevada
JOB SUMMARY:TheHospitality Training and Development Manager will be responsible for thetraining and development of the Hotel Division Teams for both the front lineand leadership levels. This person will design programs, curriculum andactivities that will include but is not limited to guest engagement, problemsolving, empathy, technical skills, team building & Servant Leadership;also responsible for developing the methods that will measure the success ofeach team member as it pertains to the training provided to them. This person will work directly with theDirector of Hotel Operations to assure that the curriculum is aligned with the DivisionGoals and Objectives; this person will consult with all levels of the team toidentify recurring issues and provide ongoing training to assure continuousimprovement within the Division using a combination of tools to drive organizationaland individual development. KEY JOB FUNCTIONS:Be able to role model the SOS+1 behavior withan emphasis on Upbeat and Positive AttitudeBe flexible with scheduling understandingthat the Hotel Division is a 24/7 operation 365 days a year.Have the ability to work in every aspect ofthe division and understand the needs of those positions with training anddivisional development.Train all new hires on the essential dutiesof their job with an emphasis on guest engagement, problem solving, empathy andSOS+1.Conduct daily inspections of the team'sservice deliveries to assure that they are meeting the Division's expectationsof service. Provide immediate feedbackand coaching when necessary.Determine the best training delivery methodsby understanding the audience, content, technologies, and operationalconstraints.Develop and continually update TrainingManuals and Standard Operating Procedures.Implement a sustainable plan of programs todevelop bench strength for succession planning and continuous improvement.Gather,compile and analyze data to identify areas for improvementRecommend, develop, and assist inimplementing programs designed to enable the department to meet its goals &objectives.Continually teach employees leadership,supervision, diversity, human resource issues, and communication strategies tomaximize employee development.Create training programs and activities thatwill support a Servant Leadership CultureEducate leaders on their role in developingpeople as an essential part of their jobs and develop processes to holdmanagers accountable for developing talent.Coordinating Employee Appreciation EventsGuest Correspondence and fielding guestcomplaints through various channelsMaintaining Time and Attendance for TeamMembersCoveringSupervisor, VIP and Front Shifts as neededProvidingthe Director of Hotel Operations support by reading, researching, and routingcorrespondence; drafting letters and documents; collecting and analyzinginformation; initiating telecommunications.Maintainthe Director of Hotel Operations' appointment schedule by planning andscheduling meetings, conferences, teleconferences, and travel.Assistingin other duties, as assigned. Qualifications:EDUCATION and/or EXPERIENCE: Three to five years' experience in Trainingand Development or equivalent training/experience in hospitality preferred.Experience in conducting needs assessmentspreferred.Experience in managing professional mentoringprograms preferred.Experience in qualitative and quantitateanalysisQUALIFICATIONS:Literate and fluent in EnglishMust possess a strong customer serviceorientation as well as a commitment to quality.Must possess an upbeat and positive attitudeMust have excellent communication andorganizational skills.Must have excellent public speaking skillsMust understand adult learning principles.Must be able to research, write behavioralobjectives, and write training materials with leaders' guidance.Must have excellent one-on-one and grouppresentation and facilitation skills.Must have the ability to use a variety oflearning/training concepts, methods, and principles.Must possess strong interpersonal andrelationship building skills.Must be analytical and possess strongproblem-solving skills.Must demonstrate responsibility, high workstandards, and time management.Must bring strong computer competency andfull understanding of the Microsoft Office Suite with an emphasis on PowerPoint and Excel.Must bring demonstrated project managementskills.Able and willing to deliver friendly,courteous, and prompt external and internal customer service.Able and willing to work cooperatively withother team members.Ability to uphold anddemonstrate the highest level of integrity in all situations and recognizestandards required by a regulated businessActs as a role modelto other Team Members and always presents oneself as a credit to CaesarsEntertainment and encourages others to do the same. Adheres to allregulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:Mustbe able to sit, stand or walk for long periods of time.Visual and auditory range must includeimmediate environment.Mobility to move about the propertyAbility to occasionally lift and/ormove up to 50 lbsMusthave the manual dexterity to operate a computer and other necessary officeequipment. Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer: This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
JOB SUMMARY:TheHospitality Training and Development Manager will be responsible for thetraining and development of the Hotel Division Teams for both the front lineand leadership levels. This person will design programs, curriculum andactivities that will include but is not limited to guest engagement, problemsolving, empathy, technical skills, team building & Servant Leadership;also responsible for developing the methods that will measure the success ofeach team member as it pertains to the training provided to them. This person will work directly with theDirector of Hotel Operations to assure that the curriculum is aligned with the DivisionGoals and Objectives; this person will consult with all levels of the team toidentify recurring issues and provide ongoing training to assure continuousimprovement within the Division using a combination of tools to drive organizationaland individual development. KEY JOB FUNCTIONS:Be able to role model the SOS+1 behavior withan emphasis on Upbeat and Positive AttitudeBe flexible with scheduling understandingthat the Hotel Division is a 24/7 operation 365 days a year.Have the ability to work in every aspect ofthe division and understand the needs of those positions with training anddivisional development.Train all new hires on the essential dutiesof their job with an emphasis on guest engagement, problem solving, empathy andSOS+1.Conduct daily inspections of the team'sservice deliveries to assure that they are meeting the Division's expectationsof service. Provide immediate feedbackand coaching when necessary.Determine the best training delivery methodsby understanding the audience, content, technologies, and operationalconstraints.Develop and continually update TrainingManuals and Standard Operating Procedures.Implement a sustainable plan of programs todevelop bench strength for succession planning and continuous improvement.Gather,compile and analyze data to identify areas for improvementRecommend, develop, and assist inimplementing programs designed to enable the department to meet its goals &objectives.Continually teach employees leadership,supervision, diversity, human resource issues, and communication strategies tomaximize employee development.Create training programs and activities thatwill support a Servant Leadership CultureEducate leaders on their role in developingpeople as an essential part of their jobs and develop processes to holdmanagers accountable for developing talent.Coordinating Employee Appreciation EventsGuest Correspondence and fielding guestcomplaints through various channelsMaintaining Time and Attendance for TeamMembersCoveringSupervisor, VIP and Front Shifts as neededProvidingthe Director of Hotel Operations support by reading, researching, and routingcorrespondence; drafting letters and documents; collecting and analyzinginformation; initiating telecommunications.Maintainthe Director of Hotel Operations' appointment schedule by planning andscheduling meetings, conferences, teleconferences, and travel.Assistingin other duties, as assigned. Qualifications:EDUCATION and/or EXPERIENCE: Three to five years' experience in Trainingand Development or equivalent training/experience in hospitality preferred.Experience in conducting needs assessmentspreferred.Experience in managing professional mentoringprograms preferred.Experience in qualitative and quantitateanalysisQUALIFICATIONS:Literate and fluent in EnglishMust possess a strong customer serviceorientation as well as a commitment to quality.Must possess an upbeat and positive attitudeMust have excellent communication andorganizational skills.Must have excellent public speaking skillsMust understand adult learning principles.Must be able to research, write behavioralobjectives, and write training materials with leaders' guidance.Must have excellent one-on-one and grouppresentation and facilitation skills.Must have the ability to use a variety oflearning/training concepts, methods, and principles.Must possess strong interpersonal andrelationship building skills.Must be analytical and possess strongproblem-solving skills.Must demonstrate responsibility, high workstandards, and time management.Must bring strong computer competency andfull understanding of the Microsoft Office Suite with an emphasis on PowerPoint and Excel.Must bring demonstrated project managementskills.Able and willing to deliver friendly,courteous, and prompt external and internal customer service.Able and willing to work cooperatively withother team members.Ability to uphold anddemonstrate the highest level of integrity in all situations and recognizestandards required by a regulated businessActs as a role modelto other Team Members and always presents oneself as a credit to CaesarsEntertainment and encourages others to do the same. Adheres to allregulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:Mustbe able to sit, stand or walk for long periods of time.Visual and auditory range must includeimmediate environment.Mobility to move about the propertyAbility to occasionally lift and/ormove up to 50 lbsMusthave the manual dexterity to operate a computer and other necessary officeequipment. Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer: This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).