HRI Hospitality
Hyatt Place Tampa Downtown, North Florida Avenue, Tampa, FL, USA
Our dual-brand hotel located in the heart of Downtown Tampa is looking to hire a Business Travel Sales Manager. If you have a passion for hotel sales and are looking for a hybrid position, apply today!
JOB SUMMARY
The Business Travel Sales Manager is responsible for growing business in both the corporate and local negotiated segments as well as the overall Consortia business. The Business Travel Sales Manager will continue to further penetrate existing accounts as well as procure new business for their assigned hotel. The Sales Business Travel Sales Manager is also responsible for meeting assigned monthly sales goals. This position will be based out of the assigned hotel.
MINIMUM REQUIREMENTS
Education
• College degree or High School Diploma with related experience
Experience
• Previous hotel sales management experience
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Must be able to read, write, and understand English
• Excellent verbal and written communication skills including leading and participating in formal presentations
• Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales
• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
• Strong computer skills. Microsoft Office, Delphi FDC, Envision, CI/TY, Sales Pro, Agency 360 and other programs as it pertains to this position
• Experience with Travel Click business intelligence products
• Experience reading and understanding STR reports
• Experience with multiple brands (Hyatt, Hilton, Marriott, IHG) and brand-specific sales systems
• Ability to work as part of a team
• Strong desire to deliver high-quality customer service
• Detail-oriented and organized as it pertains to accuracy and efficiency
• Good personnel and management organizational skills
JOB DUTIES
• Responsible for meeting or exceeding revenue goals in the Business Travel market segment(s) for the assigned hotel.
• Responsible for the online RFP Management processes as applicable to brand or third-party sources, for securing new accounts within the Business Travel market segment(s) for assigned hotel
• Assist with the completion of required reports for the assigned hotel in a timely manner
• Effectively communicate with the Director of Revenue and/or Director of Sales of the assigned hotel to review opportunities that impact revenue goals
• Conduct weekly sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s)
• Conduct site inspections, escort client visits, actively entertain, and personally interact with customers, as appropriate for transient travel development for assigned hotel
• Travel locally to conduct outside calls, promote assigned hotel
• Attend tradeshows representing the assigned hotel as required
• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
• Maintain a relationship with the brand’s national sales office (where applicable)
• Arrange site inspections of the assigned hotel for new accounts
• Respond to all sales inquiries within 24 business hours
• Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondences).
• Responsible for negotiating volume account contracts and the implementation and setup as required
• Analyze historical, current, and future hotel/market trends and develop strategies to maximize occupancy and average rate of assigned hotels through creative and selective selling
• Remain current on new competition, changes in the market, and needs of the assigned hotel
• Assist in the development of the annual budget and quarterly owner reviews for the assigned hotel
• Participate in management meetings at assigned hotels to discuss budget, forecast, and rate
• Attend a minimum; attend of one revenue strategy calls per month per the assigned hotel
• Participate in the yearly creation of the BT budget
• Assist with the completion of marketing and owner presentations for assigned hotel
• Partner with the operations team of assigned hotels to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction
• Provide a weekly sales activity recap to property GM and DOS - This may also require the information being entered in the property sales system, as requested
• Completion of weekly/monthly sales activity goals provided by each property
• Adjust work schedule as needed to meet the business demands, which may include hours in the early morning, evening, and/or weekend hours
• Other duties as assigned
Apr 03, 2024
Full time
Our dual-brand hotel located in the heart of Downtown Tampa is looking to hire a Business Travel Sales Manager. If you have a passion for hotel sales and are looking for a hybrid position, apply today!
JOB SUMMARY
The Business Travel Sales Manager is responsible for growing business in both the corporate and local negotiated segments as well as the overall Consortia business. The Business Travel Sales Manager will continue to further penetrate existing accounts as well as procure new business for their assigned hotel. The Sales Business Travel Sales Manager is also responsible for meeting assigned monthly sales goals. This position will be based out of the assigned hotel.
MINIMUM REQUIREMENTS
Education
• College degree or High School Diploma with related experience
Experience
• Previous hotel sales management experience
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Must be able to read, write, and understand English
• Excellent verbal and written communication skills including leading and participating in formal presentations
• Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales
• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
• Strong computer skills. Microsoft Office, Delphi FDC, Envision, CI/TY, Sales Pro, Agency 360 and other programs as it pertains to this position
• Experience with Travel Click business intelligence products
• Experience reading and understanding STR reports
• Experience with multiple brands (Hyatt, Hilton, Marriott, IHG) and brand-specific sales systems
• Ability to work as part of a team
• Strong desire to deliver high-quality customer service
• Detail-oriented and organized as it pertains to accuracy and efficiency
• Good personnel and management organizational skills
JOB DUTIES
• Responsible for meeting or exceeding revenue goals in the Business Travel market segment(s) for the assigned hotel.
• Responsible for the online RFP Management processes as applicable to brand or third-party sources, for securing new accounts within the Business Travel market segment(s) for assigned hotel
• Assist with the completion of required reports for the assigned hotel in a timely manner
• Effectively communicate with the Director of Revenue and/or Director of Sales of the assigned hotel to review opportunities that impact revenue goals
• Conduct weekly sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s)
• Conduct site inspections, escort client visits, actively entertain, and personally interact with customers, as appropriate for transient travel development for assigned hotel
• Travel locally to conduct outside calls, promote assigned hotel
• Attend tradeshows representing the assigned hotel as required
• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
• Maintain a relationship with the brand’s national sales office (where applicable)
• Arrange site inspections of the assigned hotel for new accounts
• Respond to all sales inquiries within 24 business hours
• Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondences).
• Responsible for negotiating volume account contracts and the implementation and setup as required
• Analyze historical, current, and future hotel/market trends and develop strategies to maximize occupancy and average rate of assigned hotels through creative and selective selling
• Remain current on new competition, changes in the market, and needs of the assigned hotel
• Assist in the development of the annual budget and quarterly owner reviews for the assigned hotel
• Participate in management meetings at assigned hotels to discuss budget, forecast, and rate
• Attend a minimum; attend of one revenue strategy calls per month per the assigned hotel
• Participate in the yearly creation of the BT budget
• Assist with the completion of marketing and owner presentations for assigned hotel
• Partner with the operations team of assigned hotels to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction
• Provide a weekly sales activity recap to property GM and DOS - This may also require the information being entered in the property sales system, as requested
• Completion of weekly/monthly sales activity goals provided by each property
• Adjust work schedule as needed to meet the business demands, which may include hours in the early morning, evening, and/or weekend hours
• Other duties as assigned
Jackson Hole Mountain Resort Corporation
Teton Village, WY, USA
JACKSON HOLE RESORT LODGING
JOB DESCRIPTION
Position Title : Housekeeping Manager
Department : Housekeeping
Classification : Year Round Full Time
GENERAL PURPOSE :
The Housekeeping Manager position is responsible for the planning, organization, development, and direction for the overall operation of the Housekeeping Department.
ESSENTIAL FUNCTIONS
Oversee and direct housekeeping staff
Monitor cleans to ensure they are performed thoroughly and professionally
Supervise an annual inventory of all properties
Order supplies and supervise inventory in accordance with budget
Hire, train, and motivate all housekeeping staff
Complete weekly payroll for housekeepers and other staff members on the team
Oversee cleaning schedule to ensure all properties are cleaned in a timely fashion and that staff schedules are equitable
Assure housekeeping staff adhere to safety regulations in the use of equipment and supplies at all times
Evaluate work practices in job performance reviews for housekeeping staff, with a focus on quality and safety
Manage subcontract companies as needed
Seek out new methods and principles and incorporates them into existing housekeeping practices
Maintain and operate housekeeping vehicles according to established policies
Operate the Housekeeping Department while creating efficiencies that support the other departments within JHRL
OTHER FUNCTIONS
Maintain daily list of check-ins, ensuring that all properties are cleaned, stocked, and ready for occupancy
Assist in the pick-up and delivery of laundry
Report any maintenance problems or damage of properties by guests or others to the Director of Maintenance, Director of Homeowner Relations and General Manager
Schedule secures for all properties after checkouts and inspects for damage
Turns in all lost and found items, properly tagged, to the Teton Village Front Desk in a timely fashion
Clean units and work as a housekeeper as needed
-- Employees are held accountable for all duties of this job—
JOB QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITY :
Must hold valid driver’s license
Strong computer skills, proficiency with Microsoft Office and ability to learn new software
Self-motivated
Able to recognize projects that need attention
Ability to work cross-functionally across departments and as part of a team
Detail oriented and organized as it pertains to accuracy and efficiency
Strong ability to prioritize daily tasks with larger scale projects
Ability to motivate a team, with strong leadership skills
Strong written and oral communication skills
Ability to speak fluently in Spanish preferred
SUPERVISORY DUTIES
Number of Direct Reports: 12
WORKING ENVIROMENT :
This job operates primarily indoors in a clerical office setting, housekeeping shop environment, and within JHRL properties. Occasional outdoor environment required to travel to and from JHRL properties. This role routinely drives a motor vehicle, with exposure to varying road conditions based on weather. Outdoor environment may cause exposure to extreme temperatures and varying weather.
PHYSICAL DEMANDS :
Standing for long periods of time
Must be able to walk up and down stairs carrying items
Walking, bending, handling, reaching, squatting, lifting up to 60 pounds, climbing, and stooping
POSITION TYPE AND EXPECTED HOURS OF WORK
This job is year-round full time and typically works during daytime business hours; however, work may be required on evenings. Weekend work may be required as well. Schedules and hours may fluctuate depending on business need.
REQUIRED EDUCATION AND eXPERIENCE :
High school diploma or GED or equivalent number of years of experience
Strong understanding of different cleaning chemicals and proper safe usage
PREFERRED EDUCATION AND EXPERIENCE
3-5 years hotel or property management housekeeping experience,
3-5 years supervisory experience
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO STATEMENT
Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.
Apply Here PI238644622
Mar 27, 2024
Full time
JACKSON HOLE RESORT LODGING
JOB DESCRIPTION
Position Title : Housekeeping Manager
Department : Housekeeping
Classification : Year Round Full Time
GENERAL PURPOSE :
The Housekeeping Manager position is responsible for the planning, organization, development, and direction for the overall operation of the Housekeeping Department.
ESSENTIAL FUNCTIONS
Oversee and direct housekeeping staff
Monitor cleans to ensure they are performed thoroughly and professionally
Supervise an annual inventory of all properties
Order supplies and supervise inventory in accordance with budget
Hire, train, and motivate all housekeeping staff
Complete weekly payroll for housekeepers and other staff members on the team
Oversee cleaning schedule to ensure all properties are cleaned in a timely fashion and that staff schedules are equitable
Assure housekeeping staff adhere to safety regulations in the use of equipment and supplies at all times
Evaluate work practices in job performance reviews for housekeeping staff, with a focus on quality and safety
Manage subcontract companies as needed
Seek out new methods and principles and incorporates them into existing housekeeping practices
Maintain and operate housekeeping vehicles according to established policies
Operate the Housekeeping Department while creating efficiencies that support the other departments within JHRL
OTHER FUNCTIONS
Maintain daily list of check-ins, ensuring that all properties are cleaned, stocked, and ready for occupancy
Assist in the pick-up and delivery of laundry
Report any maintenance problems or damage of properties by guests or others to the Director of Maintenance, Director of Homeowner Relations and General Manager
Schedule secures for all properties after checkouts and inspects for damage
Turns in all lost and found items, properly tagged, to the Teton Village Front Desk in a timely fashion
Clean units and work as a housekeeper as needed
-- Employees are held accountable for all duties of this job—
JOB QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITY :
Must hold valid driver’s license
Strong computer skills, proficiency with Microsoft Office and ability to learn new software
Self-motivated
Able to recognize projects that need attention
Ability to work cross-functionally across departments and as part of a team
Detail oriented and organized as it pertains to accuracy and efficiency
Strong ability to prioritize daily tasks with larger scale projects
Ability to motivate a team, with strong leadership skills
Strong written and oral communication skills
Ability to speak fluently in Spanish preferred
SUPERVISORY DUTIES
Number of Direct Reports: 12
WORKING ENVIROMENT :
This job operates primarily indoors in a clerical office setting, housekeeping shop environment, and within JHRL properties. Occasional outdoor environment required to travel to and from JHRL properties. This role routinely drives a motor vehicle, with exposure to varying road conditions based on weather. Outdoor environment may cause exposure to extreme temperatures and varying weather.
PHYSICAL DEMANDS :
Standing for long periods of time
Must be able to walk up and down stairs carrying items
Walking, bending, handling, reaching, squatting, lifting up to 60 pounds, climbing, and stooping
POSITION TYPE AND EXPECTED HOURS OF WORK
This job is year-round full time and typically works during daytime business hours; however, work may be required on evenings. Weekend work may be required as well. Schedules and hours may fluctuate depending on business need.
REQUIRED EDUCATION AND eXPERIENCE :
High school diploma or GED or equivalent number of years of experience
Strong understanding of different cleaning chemicals and proper safe usage
PREFERRED EDUCATION AND EXPERIENCE
3-5 years hotel or property management housekeeping experience,
3-5 years supervisory experience
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO STATEMENT
Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.
Apply Here PI238644622
HRI Hospitality
104 Market St, Shreveport, LA, USA
Hilton Shreveport is looking for an experienced Executive Housekeeper/Housekeeping Manager to join their property leadership team!
This role leads a team of 30 associates working to keep 311 guest rooms and public space clean and welcoming to our guests.
Job Title: Executive Housekeeper/Housekeeping Manager
Department: Housekeeping
Supervision Exercised: Assistant Housekeeping Manager, Housekeeping Supervisors, Housekeeping staff
Supervision Received: General Manager
JOB SUMMARY
Responsible for organization of cleanliness and maintenance on property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas
• Communicate with guests in a professional, courteous and helpful manner
• Manage Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives
• Enforce Lodge standards, policies and procedures with staff
• Direct and evaluate performance of staff and follow up with training where needed
• Motivate staff and maintain a cohesive team
• Hire and supervise housekeeping line employees and supervisors
• Develop and maintain training programs to create proper quality and quantity cleaning results
• Establish and ensure compliance with guest service standards
• Utilize inventories to provide high quality housekeeping and maintenance of the units
• Initiate and maintain effective communication within housekeeping department, and between all other departments and associates
• Ensure grooming and conduct standards for all housekeeping associates are enforced
• Provide superior cleaning techniques and results in all managed product types
• Provide feedback to management on specific furnishing and product needs
• Develop and maintain effective payable, payroll, work order and other written paperwork systems
• Provide quality control and care of linen, supplies and equipment
• Ensure compliance with safety program, identify hazardous conditions and take immediate corrective action
• Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
• High school graduate or equivalent
• Must be able to speak, hear and understand the English language
• Competent in written and verbal communication
• Must be able to sit/stand/walk for long periods of time
• Ability to handle pressure situations and exercise good judgment
• 5 years previous housekeeping management experience in a full-service hotel
• Ability to directly supervise 20+ people:
• Experience using Opera and HotSOS preferred
HRI is an EOE M/F/D/V
Mar 22, 2024
Full time
Hilton Shreveport is looking for an experienced Executive Housekeeper/Housekeeping Manager to join their property leadership team!
This role leads a team of 30 associates working to keep 311 guest rooms and public space clean and welcoming to our guests.
Job Title: Executive Housekeeper/Housekeeping Manager
Department: Housekeeping
Supervision Exercised: Assistant Housekeeping Manager, Housekeeping Supervisors, Housekeeping staff
Supervision Received: General Manager
JOB SUMMARY
Responsible for organization of cleanliness and maintenance on property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas
• Communicate with guests in a professional, courteous and helpful manner
• Manage Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives
• Enforce Lodge standards, policies and procedures with staff
• Direct and evaluate performance of staff and follow up with training where needed
• Motivate staff and maintain a cohesive team
• Hire and supervise housekeeping line employees and supervisors
• Develop and maintain training programs to create proper quality and quantity cleaning results
• Establish and ensure compliance with guest service standards
• Utilize inventories to provide high quality housekeeping and maintenance of the units
• Initiate and maintain effective communication within housekeeping department, and between all other departments and associates
• Ensure grooming and conduct standards for all housekeeping associates are enforced
• Provide superior cleaning techniques and results in all managed product types
• Provide feedback to management on specific furnishing and product needs
• Develop and maintain effective payable, payroll, work order and other written paperwork systems
• Provide quality control and care of linen, supplies and equipment
• Ensure compliance with safety program, identify hazardous conditions and take immediate corrective action
• Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
• High school graduate or equivalent
• Must be able to speak, hear and understand the English language
• Competent in written and verbal communication
• Must be able to sit/stand/walk for long periods of time
• Ability to handle pressure situations and exercise good judgment
• 5 years previous housekeeping management experience in a full-service hotel
• Ability to directly supervise 20+ people:
• Experience using Opera and HotSOS preferred
HRI is an EOE M/F/D/V
We are looking for a dynamic and driven leader with exceptional Food & Beverage skills to join our team as a Restaurant/Lounge Manager at Level 11 Rooftop Bar& Lounge. As a Restaurant Manager, you will be expected to take initiative, lead by example, and inspire your team to achieve their goals. You will be responsible for developing and implementing a strategic plan to achieve the bar's financial and quality objectives. In addition, you will be tasked with ensuring the restaurant operates effectively and efficiently, while constantly improving the current model. We are looking for someone who will manage in a manner consistent with the mission, operating philosophy, standards, and values of the Pyramid Global Hospitality. Located in a serene and picturesque location, this stunning property is the perfect place for you to take the next step in your career. With its breathtaking views and luxurious amenities, Bellwether Beach Resort offers an unparalleled work environment that will inspire and motivate you to achieve your goals. So, if you are ready to take on a new challenge and work in a place that will take your breath away every day, then submit your application today. We can't wait to welcome you to our team and help you grow both personally and professionally! High school diploma or equivalent. Five years of restaurant experience. Two years of management experience. Familiarity with InfoGenesis, OpenTable, Craftable, and/or similar platforms. Ability to make quick decisions in high-stress situations. Excellent customer service skills. Positive and amiable personality. Strong organizational skills. Management experience in upscale dining establishments. Experience in a high-guest interaction role. Background in managing a high-volume bartending environment. Experience/knowledge of chef-driven food menus and drink pairing services. Essential Functions: Maintaining a consistently smooth-running operation. Monitoring and evaluating food quality and service levels. Hiring, training, and managing all staff. Forecasting and scheduling staff according to occupancy levels. Tracking payroll and revenue on a daily basis. Coaching and counseling employees, while holding monthly meetings for staff. Ensuring the restaurant's physical atmosphere is clean and welcoming by inspecting tabletops and side stations. Monitoring all inventory levels and assisting with end-of-month inventories. Responsible for ordering new products. Attending various meetings, such as department head, conference reviews, and pre-con meetings as required. Timely performance evaluations of staff. Maintaining profitability by forecasting and staffing accordingly. Communicating with the Director of Food and Beverage, General Manager, etc. on upcoming events, promotions, and new products. Handling guest complaints professionally and efficiently. PIc0d3e46d9a9e-6241
Apr 18, 2024
Full time
We are looking for a dynamic and driven leader with exceptional Food & Beverage skills to join our team as a Restaurant/Lounge Manager at Level 11 Rooftop Bar& Lounge. As a Restaurant Manager, you will be expected to take initiative, lead by example, and inspire your team to achieve their goals. You will be responsible for developing and implementing a strategic plan to achieve the bar's financial and quality objectives. In addition, you will be tasked with ensuring the restaurant operates effectively and efficiently, while constantly improving the current model. We are looking for someone who will manage in a manner consistent with the mission, operating philosophy, standards, and values of the Pyramid Global Hospitality. Located in a serene and picturesque location, this stunning property is the perfect place for you to take the next step in your career. With its breathtaking views and luxurious amenities, Bellwether Beach Resort offers an unparalleled work environment that will inspire and motivate you to achieve your goals. So, if you are ready to take on a new challenge and work in a place that will take your breath away every day, then submit your application today. We can't wait to welcome you to our team and help you grow both personally and professionally! High school diploma or equivalent. Five years of restaurant experience. Two years of management experience. Familiarity with InfoGenesis, OpenTable, Craftable, and/or similar platforms. Ability to make quick decisions in high-stress situations. Excellent customer service skills. Positive and amiable personality. Strong organizational skills. Management experience in upscale dining establishments. Experience in a high-guest interaction role. Background in managing a high-volume bartending environment. Experience/knowledge of chef-driven food menus and drink pairing services. Essential Functions: Maintaining a consistently smooth-running operation. Monitoring and evaluating food quality and service levels. Hiring, training, and managing all staff. Forecasting and scheduling staff according to occupancy levels. Tracking payroll and revenue on a daily basis. Coaching and counseling employees, while holding monthly meetings for staff. Ensuring the restaurant's physical atmosphere is clean and welcoming by inspecting tabletops and side stations. Monitoring all inventory levels and assisting with end-of-month inventories. Responsible for ordering new products. Attending various meetings, such as department head, conference reviews, and pre-con meetings as required. Timely performance evaluations of staff. Maintaining profitability by forecasting and staffing accordingly. Communicating with the Director of Food and Beverage, General Manager, etc. on upcoming events, promotions, and new products. Handling guest complaints professionally and efficiently. PIc0d3e46d9a9e-6241
La Quinta Boston - Somerville
Somerville, Massachusetts
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Boston - Somerville 23 Cummings Street Somerville , MA 02145 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.
Apr 18, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Boston - Somerville 23 Cummings Street Somerville , MA 02145 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.
Anne Arundel County Public Schools
Annapolis, Maryland
Title Code: Manager: School Nutrition Level 1 JOB SUMMARY Manages and participates in the operation of a school restaurant providing meals in an elementary school. Work involves overall responsibility for transportation of food and supplies, food preparation, meal service, cashiering, ordering, cleaning kitchen equipment and facilities, and maintaining required sanitation standards. Provides instruction and work assignments for School Nutrition Associates. Employee(s) must be capable of performing any and all of the listed duties individually or independently which may vary based upon their work location/assignment and available staffing. Additional Work Days/Hours Based on the assignment, the following additional work days and/or hours may be required as needed: Ability to work flexible schedules Emergencies Extended hours Outside of negotiated hours Overtime as needed ESSENTIAL DUTIES/RESPONSIBILITIES Adheres to all U.S. Department of Agriculture (USDA) guidelines established for the Child Nutrition Program, and all AACPS policies, procedures and division memoranda. Assures that meals meet the meal requirements specified by the U.S. Department of Agriculture. Maintains optimum standards of food quality through effective supervision of restaurant operation and assures that standardized recipes, portion controls and procedures for us of leftovers are followed. Monitors and maintains food quality standards including temperature, appearance, and taste from point of delivery through point of service. Participates and plans preparation, cooking and serving of food. Assures that established standard operating procedures are followed. Orders, assembles, and transports appropriate quantities of food and supplies. Assures authorized use and proper storage of products. Maintains inventories of food, supplies, and equipment. Checks food supplies and equipment deliveries for quantity and compliance with specifications. Initiates request for equipment repairs. Manages and participates in approved cleaning and safety practices to ensure that sanitary and safe conditions are maintained. Adheres to sanitation standards as outlined in COMAR and Hazard Analysis Critical Control Points (HACCP). Reconciles money and register receipts from sales, maintains necessary records, and conducts banking according to procedures. Implements security measures to prevent theft. Follows prescribed procedures to protect the anonymity of students who qualify for free and reduced-price meals. Manages food service employees by preparing work schedules, assigning and directing work. Verifies and maintains records of hours worked by employees and controls extra time. Provides supervision of kitchen use for outside and special events. Provides orientation and ongoing in-service training to all employees. Prepares, forwards, and maintains files of records and reports required by the Division of Food & Nutrition Services. Performs other related duties as assigned within the same classification or lower. MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High School Diploma or Equivalency Certificate required. Experience Six (6) months food service experience with demonstrated "back-up" managerial experience required; Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the applicant to successfully perform the duties of the position. Knowledge, Skills, Abilities and Other Characteristics Demonstrates sound decision making and problem solving techniques. Considerable knowledge of quantity food preparation; sanitation and safety regulations; methods and procedures of school food service operation. Skill in the care, maintenance, sanitation and operation of equipment. Ability to complete all job responsibilities despite frequent interruptions and without close supervision. Ability to delegate and to motivate personnel. Ability to maintain harmonious relations with students, school staff, vendors and volunteer(s). Ability to effectively work and communicate with diverse populations. Ability to accept changes in responsibilities and incorporate new goals into the restaurant operation. Possesses good written and verbal communication skills. Ability to follow written and verbal directions. Demonstrated ability to effectively work and communicate with diverse populations. Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite -Word, Excel, Outlook, and/or PowerPoint preferred). Satisfactory score on any test required. Licenses and Certifications Employee must retain active licenses, certifications, and enrollment as a condition of employment. Upon hire, ServSafe Manager Certificate issued by National Restaurant Association required. Upon hire, Driver's License (DL) Class C Non-Commercial issued by Maryland or State of Legal Residence (MVA/DMV) required. Daily access to reliable transportation. Driving Requirements Driving is required to conduct bona fide Board business that is within the scope of employment in this position. Personal Vehicle LEADERSHIP ROLE First level supervisor People Management This position acts as the manager for 1 to 5 direct staff. This position manages departments. Management Duties/Responsibilities Interviews, selects, and trains employees. Directs the work of employees. Maintains records for use in supervision. Assess employees' performance (productivity/efficiency) to make promotional recommendation/other status changes. Handles employee complaints/grievances. Plans the work. Determines the techniques to use. Apportions the work among the employees. Controls the flow and distribution of materials or merchandise and supplies. Provides for the safety and security of the employees or the property. Monitors and implements legal compliance measures. PHYSICAL DEMANDS/WORKING CONDITIONS The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Standing: over 2/3 percent of the time Walking: between 1/3 and 2/3 percent of the time Sitting: under 1/3 percent of the time Using hands to handle or feel: between 1/3 and 2/3 percent of the time Pinching (fine motor skills): under 1/3 percent of the time Wrist deviation: between 1/3 and 2/3 percent of the time Keyboarding: between 1/3 and 2/3 percent of the time Pushing: between 1/3 and 2/3 percent of the time Pulling: between 1/3 and 2/3 percent of the time Reaching (with hands and/or arms): between 1/3 and 2/3 percent of the time Climbing (Ascend/Descend): under 1/3 percent of the time Balancing: over 2/3 percent of the time Stooping: under 1/3 percent of the time Kneeling: under 1/3 percent of the time Crouching: under 1/3 percent of the time Bending: between 1/3 and 2/3 percent of the time Twisting: over 2/3 percent of the time Squatting: under 1/3 percent of the time Talking: over 2/3 percent of the time Hearing: over 2/3 percent of the time Tasting: under 1/3 percent of the time Smelling: over 2/3 percent of the time Repetitive Motions: over 2/3 percent of the time Eye/Hand/Foot Coordination: over 2/3 percent of the time Driving: under 1/3 percent of the time As required by the duties and responsibilities of the position. Vision The vision demands with correction described here are representative of those that must be met to successfully perform the essential functions of this job. No special vision requirements Work Environment Location Office, school or similar indoor environment: over 2/3 percent of the time Outdoor environment: under 1/3 percent of the time Temperature Change: over 2/3 percent of the time Exposure Outdoor weather conditions: under 1/3 percent of the time Extreme cold (below 32 degrees): between 1/3 and 2/3 percent of the time Extreme heat (above 100 degrees): between 1/3 and 2/3 percent of the time Communicable diseases: between 1/3 and 2/3 percent of the time Risk of electrical shock: between 1/3 and 2/3 percent of the time Noise Level Loud: over 2/3 percent of the time Weight & Force Lifting and carrying requirements Up to 35 pounds: over 2/3 percent of the time Travel Requirements 10% daily day travel within the community to pick up food and supplies and to the bank. Employee Safety Statements The employee is required to use safety devices and protective equipment in order to minimize the frequency and severity of work-related accidents. Adheres to safe practices and methods in the operation of equipment and supplies related to the job. The employee is responsible for correcting and/or reporting any conditions within an AACPS building or grounds that may be hazardous to employees and students. JOB INFORMATION Approved Date: 2/1/2023 Established Date: 8/1/1976 Title Code: E42400 Title: MANAGER: SCHOOL NUTRITION LEVEL 1 Reports to Generic: Senior Level;Principal Reports to Specific: PRINCIPAL ORGANIZATION Division: Operations Business Unit: Food Services Department: Negotiated Agreement: American Federation of State, County, & Municipal Employees (AFSCME) HR JOB INFORMATION Unit: III Days Worked: 187 FLSA Exemption Status: Non-Exempt Grade: AG07 Click HERE to view salary scale. Scroll down to locate (Unit 3 - AFSCME). Essential Job: Months Worked: 10 Hours Worked: 6;6.5;7;7.5 Job Family: Food and Nutrition Services (FNS) Sub-Function: Manager FNS
Apr 17, 2024
Full time
Title Code: Manager: School Nutrition Level 1 JOB SUMMARY Manages and participates in the operation of a school restaurant providing meals in an elementary school. Work involves overall responsibility for transportation of food and supplies, food preparation, meal service, cashiering, ordering, cleaning kitchen equipment and facilities, and maintaining required sanitation standards. Provides instruction and work assignments for School Nutrition Associates. Employee(s) must be capable of performing any and all of the listed duties individually or independently which may vary based upon their work location/assignment and available staffing. Additional Work Days/Hours Based on the assignment, the following additional work days and/or hours may be required as needed: Ability to work flexible schedules Emergencies Extended hours Outside of negotiated hours Overtime as needed ESSENTIAL DUTIES/RESPONSIBILITIES Adheres to all U.S. Department of Agriculture (USDA) guidelines established for the Child Nutrition Program, and all AACPS policies, procedures and division memoranda. Assures that meals meet the meal requirements specified by the U.S. Department of Agriculture. Maintains optimum standards of food quality through effective supervision of restaurant operation and assures that standardized recipes, portion controls and procedures for us of leftovers are followed. Monitors and maintains food quality standards including temperature, appearance, and taste from point of delivery through point of service. Participates and plans preparation, cooking and serving of food. Assures that established standard operating procedures are followed. Orders, assembles, and transports appropriate quantities of food and supplies. Assures authorized use and proper storage of products. Maintains inventories of food, supplies, and equipment. Checks food supplies and equipment deliveries for quantity and compliance with specifications. Initiates request for equipment repairs. Manages and participates in approved cleaning and safety practices to ensure that sanitary and safe conditions are maintained. Adheres to sanitation standards as outlined in COMAR and Hazard Analysis Critical Control Points (HACCP). Reconciles money and register receipts from sales, maintains necessary records, and conducts banking according to procedures. Implements security measures to prevent theft. Follows prescribed procedures to protect the anonymity of students who qualify for free and reduced-price meals. Manages food service employees by preparing work schedules, assigning and directing work. Verifies and maintains records of hours worked by employees and controls extra time. Provides supervision of kitchen use for outside and special events. Provides orientation and ongoing in-service training to all employees. Prepares, forwards, and maintains files of records and reports required by the Division of Food & Nutrition Services. Performs other related duties as assigned within the same classification or lower. MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High School Diploma or Equivalency Certificate required. Experience Six (6) months food service experience with demonstrated "back-up" managerial experience required; Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the applicant to successfully perform the duties of the position. Knowledge, Skills, Abilities and Other Characteristics Demonstrates sound decision making and problem solving techniques. Considerable knowledge of quantity food preparation; sanitation and safety regulations; methods and procedures of school food service operation. Skill in the care, maintenance, sanitation and operation of equipment. Ability to complete all job responsibilities despite frequent interruptions and without close supervision. Ability to delegate and to motivate personnel. Ability to maintain harmonious relations with students, school staff, vendors and volunteer(s). Ability to effectively work and communicate with diverse populations. Ability to accept changes in responsibilities and incorporate new goals into the restaurant operation. Possesses good written and verbal communication skills. Ability to follow written and verbal directions. Demonstrated ability to effectively work and communicate with diverse populations. Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite -Word, Excel, Outlook, and/or PowerPoint preferred). Satisfactory score on any test required. Licenses and Certifications Employee must retain active licenses, certifications, and enrollment as a condition of employment. Upon hire, ServSafe Manager Certificate issued by National Restaurant Association required. Upon hire, Driver's License (DL) Class C Non-Commercial issued by Maryland or State of Legal Residence (MVA/DMV) required. Daily access to reliable transportation. Driving Requirements Driving is required to conduct bona fide Board business that is within the scope of employment in this position. Personal Vehicle LEADERSHIP ROLE First level supervisor People Management This position acts as the manager for 1 to 5 direct staff. This position manages departments. Management Duties/Responsibilities Interviews, selects, and trains employees. Directs the work of employees. Maintains records for use in supervision. Assess employees' performance (productivity/efficiency) to make promotional recommendation/other status changes. Handles employee complaints/grievances. Plans the work. Determines the techniques to use. Apportions the work among the employees. Controls the flow and distribution of materials or merchandise and supplies. Provides for the safety and security of the employees or the property. Monitors and implements legal compliance measures. PHYSICAL DEMANDS/WORKING CONDITIONS The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Standing: over 2/3 percent of the time Walking: between 1/3 and 2/3 percent of the time Sitting: under 1/3 percent of the time Using hands to handle or feel: between 1/3 and 2/3 percent of the time Pinching (fine motor skills): under 1/3 percent of the time Wrist deviation: between 1/3 and 2/3 percent of the time Keyboarding: between 1/3 and 2/3 percent of the time Pushing: between 1/3 and 2/3 percent of the time Pulling: between 1/3 and 2/3 percent of the time Reaching (with hands and/or arms): between 1/3 and 2/3 percent of the time Climbing (Ascend/Descend): under 1/3 percent of the time Balancing: over 2/3 percent of the time Stooping: under 1/3 percent of the time Kneeling: under 1/3 percent of the time Crouching: under 1/3 percent of the time Bending: between 1/3 and 2/3 percent of the time Twisting: over 2/3 percent of the time Squatting: under 1/3 percent of the time Talking: over 2/3 percent of the time Hearing: over 2/3 percent of the time Tasting: under 1/3 percent of the time Smelling: over 2/3 percent of the time Repetitive Motions: over 2/3 percent of the time Eye/Hand/Foot Coordination: over 2/3 percent of the time Driving: under 1/3 percent of the time As required by the duties and responsibilities of the position. Vision The vision demands with correction described here are representative of those that must be met to successfully perform the essential functions of this job. No special vision requirements Work Environment Location Office, school or similar indoor environment: over 2/3 percent of the time Outdoor environment: under 1/3 percent of the time Temperature Change: over 2/3 percent of the time Exposure Outdoor weather conditions: under 1/3 percent of the time Extreme cold (below 32 degrees): between 1/3 and 2/3 percent of the time Extreme heat (above 100 degrees): between 1/3 and 2/3 percent of the time Communicable diseases: between 1/3 and 2/3 percent of the time Risk of electrical shock: between 1/3 and 2/3 percent of the time Noise Level Loud: over 2/3 percent of the time Weight & Force Lifting and carrying requirements Up to 35 pounds: over 2/3 percent of the time Travel Requirements 10% daily day travel within the community to pick up food and supplies and to the bank. Employee Safety Statements The employee is required to use safety devices and protective equipment in order to minimize the frequency and severity of work-related accidents. Adheres to safe practices and methods in the operation of equipment and supplies related to the job. The employee is responsible for correcting and/or reporting any conditions within an AACPS building or grounds that may be hazardous to employees and students. JOB INFORMATION Approved Date: 2/1/2023 Established Date: 8/1/1976 Title Code: E42400 Title: MANAGER: SCHOOL NUTRITION LEVEL 1 Reports to Generic: Senior Level;Principal Reports to Specific: PRINCIPAL ORGANIZATION Division: Operations Business Unit: Food Services Department: Negotiated Agreement: American Federation of State, County, & Municipal Employees (AFSCME) HR JOB INFORMATION Unit: III Days Worked: 187 FLSA Exemption Status: Non-Exempt Grade: AG07 Click HERE to view salary scale. Scroll down to locate (Unit 3 - AFSCME). Essential Job: Months Worked: 10 Hours Worked: 6;6.5;7;7.5 Job Family: Food and Nutrition Services (FNS) Sub-Function: Manager FNS
Description The authorized level of this position is School Food Services Manager II. Applications are being accepted down to the School Food Services Manager I in the event of recruiting difficulties. Salary Range: School Food Services Manager I, WF-06: $5,082.23 per month School Food Services Manager II, F1-06: $5,411.87 per month Examples of Duties In consultation with the principal and School Food Service Branch, determines and develops plans for efficient service, equipment, facilities, and operations. Manages and directs the daily food service operations; reviews and revises internal operating procedures. Establishes and maintains high standards of quality control for food production and distribution; supervises the preparation of approved menus and recipes and the serving of reimbursable meals under USDA meal pattern requirements; modifies menus to accommodate the prescribed dietary needs of students. Participates in the interview and selection of food service employees; plans, directs, schedules, and evaluates the work of subordinates; and may supervise students assigned to work in the school kitchen and/or dining areas. Provides orientation and training to subordinate food service employees on proper work practices, methods and equipment operations in conformity with current safety and sanitation requirements and regulations, portion control, serving of food, and utilization of standard recipes and production records; ensures that subordinate food service employees achieve the annual minimum required training hours as outlined by the USDA. Estimates and orders food and supplies to meet menu needs and arranges for the receipt and storage of goods, supplies, and commodities. Maintains perpetual inventory, daily financial reports, state and federal, and other related records manually or with he assistance of a computer. Maintains cost-effectiveness; monitors and controls expenditures and maintains assigned budget; reviews, approves, and processes invoices for payment. Inspects kitchen, dining areas, and other food service facilities and equipment daily to ensure compliance with health, safety, sanitization requirements and regulations. Schedules and supervises the maintenance and repair of equipment. May coordinate satellite food serving operations involving the preparation, scheduling, and supervising of personnel and the delivery, transporting, serving, and clean-up after serving of food at a satellite food service facility or facilities. Attends and participates in staff meetings and workshops; maintains required certifications and archives the annual minimum required training hours as outlined by the USDA. Minimum Qualifications Education Requirement: Graduation from high school or equivalent. Experience Requirements: Except for the substitutions provided for below, applicants must have had progressively responsible work experience of the kind, quality, and quantity as described below: Class TitleGeneral Exp (yrs)Specialized Exp (yrs) Total (yrs)School Food Services Manager I 213School Food Services Manager II 224 One year of General or Specialized Experience is defined as a school year with approximately 180 "teacher duty" days or approximately thirty-eight (38) weeks per year. General Experience: Progressively responsible experience in the preparation of foods which included quantity cooking and participation in menu planning, fiscal recordkeeping, purchasing, and storage of food and supplies Quantity cooking is defined as experience in the preparation and service of meals in an institution, such as a school, hospital, or similar setting where large scale cooking operations are performed and a large number of meals are served daily. Specialized Experience: Food services management experience in a school or institution with responsibility for its daily food service operations including quantity cooking; menu planning; purchasing and storage of food and supplies; fiscal management and recordkeeping; ensuring compliance with federal and state laws, regulations, and requirements; food and kitchen safety and sanitation practices; and the supervision of subordinate food service employees. Supervisory Aptitude: In addition to the General and Specialized Experience, applicants must possess supervisory aptitude. Supervisory aptitude is the demonstration of aptitude of potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects; by serving as a group or team leader or in similar work in which opportunities for demonstrating supervisory capabilities exist; or by completion of training courses in supervision accompanied by a supervisor indicating the possession of supervisory potential. Non-Qualifying Experience: 1. Experience which is limited to serving, cleaning, ware washing; only one phase of cooking such as fry-cooking, baking or to other kinds of work not affording the opportunity to acquire the skills and knowledge of quantity food preparation will not be accepted as qualifying for the required quantity cooking experience. 2. Experience in a fast-food operation serving a very limited and unchanging daily menu, such as chicken, hamburgers, fish or pizza or limited to certain "ethnic" foods, regardless of the volume prepared and served, will not be accepted as qualifying for food services management experience. Such experience affords little opportunity to deviate from a very limited menu and preparation techniques and does not provide the applicant with skills and knowledge of a variety of foods and food preparation procedures; menu planning and other knowledge and skills acquired and required in a large scale kitchen operation serving a varied menu. Substitutions Allowed: 1. Successful completion of one (1) academic semester or equivalent of a substantially full-time curriculum in an accredited university or community college in a food service program which included training in menu planning, quantity cooking, nutrition, sanitation, safety and such courses in inventory controls, purchasing and storage of food and supplies, and food services management may be substituted for the General Experience on the basis of one (1) academic semester for six (6) months of experience up to a maximum of two (2) years of the General Experience. 2. Possession of an associate's degree from an accredited college in a food services management/culinary arts program which included training in menu planning, operations, quantity cooking, purchasing and storage of food and supplies, fiscal management and recordkeeping, and the practice of safety and sanitation procedures may be substituted for all of the General Experience and two (2) years of Specialized Experience. 3. Possession of a bachelor's degree from an accredited four (4)-year college or university with a major in food science and human nutrition, food service management, dietetics, culinary arts, or a related filed which included training in institutional organization and management, quantity food production and service, equipment selection, maintenance, layout, and purchasing and recordkeeping may be substituted for all of the General Experience and three (3) years of Specialized Experience. 4. Excess Specialized Experience may be substituted for General Experience on a month-for-month basis. Quality of Experience: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that applicant has the ability to perform the duties of the position. Certification Requirement: Possession of a valid food handlers training level certification from the Hawaii Department of Health, American National standard Institute accredited organizations, or equivalent organization as determined by the DOE. Supplemental Information Salary: The advertised salary is based on full-time employment and includes shortage and school year differentials, if applicable. Requirements: Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. Unless specifically indicated, the required education and experience may not be gained concurrently. Calculation of experience is based on full-time, 40-hour workweeks. Part-time experience is pro-rated. Example: Twelve months of experience at 20 hours/week is equivalent to six months of experience, not one year. Also, hours worked in excess of 40 hours/week will not be credited. Example: Twelve months of experience at 60 hours/week is equivalent to one year of experience, not one and a half years. Temporary Assignment: Claims of Temporary Assignment (TA) experience to meet the minimum qualification requirements must be verified and attached to the application using one of the options below: A copy of the applicant's TA History Report or equivalent system-generated report; A signed letter from the applicant's supervisor that includes the applicant's name, his/her TA job title, the TA start and end dates (from mm/yy to mm/yy), his/her specific TA duties performed, and either the TA hours worked per week or total TA hours worked; or, Copies of the applicant's signed SF-10 Forms. Documents: Attach all relevant supporting documents to your application. Documents that were attached to applications submitted before November 16, 2023 do not automatically attach or transfer to applications submitted on and after December 16, 2023. All submitted documents become the property of the Hawaii State Department of Education. Information about Temporary Positions: Temporary positions may be extended year to year, dependent upon funding and departmental needs . click apply for full job details
Apr 17, 2024
Full time
Description The authorized level of this position is School Food Services Manager II. Applications are being accepted down to the School Food Services Manager I in the event of recruiting difficulties. Salary Range: School Food Services Manager I, WF-06: $5,082.23 per month School Food Services Manager II, F1-06: $5,411.87 per month Examples of Duties In consultation with the principal and School Food Service Branch, determines and develops plans for efficient service, equipment, facilities, and operations. Manages and directs the daily food service operations; reviews and revises internal operating procedures. Establishes and maintains high standards of quality control for food production and distribution; supervises the preparation of approved menus and recipes and the serving of reimbursable meals under USDA meal pattern requirements; modifies menus to accommodate the prescribed dietary needs of students. Participates in the interview and selection of food service employees; plans, directs, schedules, and evaluates the work of subordinates; and may supervise students assigned to work in the school kitchen and/or dining areas. Provides orientation and training to subordinate food service employees on proper work practices, methods and equipment operations in conformity with current safety and sanitation requirements and regulations, portion control, serving of food, and utilization of standard recipes and production records; ensures that subordinate food service employees achieve the annual minimum required training hours as outlined by the USDA. Estimates and orders food and supplies to meet menu needs and arranges for the receipt and storage of goods, supplies, and commodities. Maintains perpetual inventory, daily financial reports, state and federal, and other related records manually or with he assistance of a computer. Maintains cost-effectiveness; monitors and controls expenditures and maintains assigned budget; reviews, approves, and processes invoices for payment. Inspects kitchen, dining areas, and other food service facilities and equipment daily to ensure compliance with health, safety, sanitization requirements and regulations. Schedules and supervises the maintenance and repair of equipment. May coordinate satellite food serving operations involving the preparation, scheduling, and supervising of personnel and the delivery, transporting, serving, and clean-up after serving of food at a satellite food service facility or facilities. Attends and participates in staff meetings and workshops; maintains required certifications and archives the annual minimum required training hours as outlined by the USDA. Minimum Qualifications Education Requirement: Graduation from high school or equivalent. Experience Requirements: Except for the substitutions provided for below, applicants must have had progressively responsible work experience of the kind, quality, and quantity as described below: Class TitleGeneral Exp (yrs)Specialized Exp (yrs) Total (yrs)School Food Services Manager I 213School Food Services Manager II 224 One year of General or Specialized Experience is defined as a school year with approximately 180 "teacher duty" days or approximately thirty-eight (38) weeks per year. General Experience: Progressively responsible experience in the preparation of foods which included quantity cooking and participation in menu planning, fiscal recordkeeping, purchasing, and storage of food and supplies Quantity cooking is defined as experience in the preparation and service of meals in an institution, such as a school, hospital, or similar setting where large scale cooking operations are performed and a large number of meals are served daily. Specialized Experience: Food services management experience in a school or institution with responsibility for its daily food service operations including quantity cooking; menu planning; purchasing and storage of food and supplies; fiscal management and recordkeeping; ensuring compliance with federal and state laws, regulations, and requirements; food and kitchen safety and sanitation practices; and the supervision of subordinate food service employees. Supervisory Aptitude: In addition to the General and Specialized Experience, applicants must possess supervisory aptitude. Supervisory aptitude is the demonstration of aptitude of potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects; by serving as a group or team leader or in similar work in which opportunities for demonstrating supervisory capabilities exist; or by completion of training courses in supervision accompanied by a supervisor indicating the possession of supervisory potential. Non-Qualifying Experience: 1. Experience which is limited to serving, cleaning, ware washing; only one phase of cooking such as fry-cooking, baking or to other kinds of work not affording the opportunity to acquire the skills and knowledge of quantity food preparation will not be accepted as qualifying for the required quantity cooking experience. 2. Experience in a fast-food operation serving a very limited and unchanging daily menu, such as chicken, hamburgers, fish or pizza or limited to certain "ethnic" foods, regardless of the volume prepared and served, will not be accepted as qualifying for food services management experience. Such experience affords little opportunity to deviate from a very limited menu and preparation techniques and does not provide the applicant with skills and knowledge of a variety of foods and food preparation procedures; menu planning and other knowledge and skills acquired and required in a large scale kitchen operation serving a varied menu. Substitutions Allowed: 1. Successful completion of one (1) academic semester or equivalent of a substantially full-time curriculum in an accredited university or community college in a food service program which included training in menu planning, quantity cooking, nutrition, sanitation, safety and such courses in inventory controls, purchasing and storage of food and supplies, and food services management may be substituted for the General Experience on the basis of one (1) academic semester for six (6) months of experience up to a maximum of two (2) years of the General Experience. 2. Possession of an associate's degree from an accredited college in a food services management/culinary arts program which included training in menu planning, operations, quantity cooking, purchasing and storage of food and supplies, fiscal management and recordkeeping, and the practice of safety and sanitation procedures may be substituted for all of the General Experience and two (2) years of Specialized Experience. 3. Possession of a bachelor's degree from an accredited four (4)-year college or university with a major in food science and human nutrition, food service management, dietetics, culinary arts, or a related filed which included training in institutional organization and management, quantity food production and service, equipment selection, maintenance, layout, and purchasing and recordkeeping may be substituted for all of the General Experience and three (3) years of Specialized Experience. 4. Excess Specialized Experience may be substituted for General Experience on a month-for-month basis. Quality of Experience: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that applicant has the ability to perform the duties of the position. Certification Requirement: Possession of a valid food handlers training level certification from the Hawaii Department of Health, American National standard Institute accredited organizations, or equivalent organization as determined by the DOE. Supplemental Information Salary: The advertised salary is based on full-time employment and includes shortage and school year differentials, if applicable. Requirements: Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. Unless specifically indicated, the required education and experience may not be gained concurrently. Calculation of experience is based on full-time, 40-hour workweeks. Part-time experience is pro-rated. Example: Twelve months of experience at 20 hours/week is equivalent to six months of experience, not one year. Also, hours worked in excess of 40 hours/week will not be credited. Example: Twelve months of experience at 60 hours/week is equivalent to one year of experience, not one and a half years. Temporary Assignment: Claims of Temporary Assignment (TA) experience to meet the minimum qualification requirements must be verified and attached to the application using one of the options below: A copy of the applicant's TA History Report or equivalent system-generated report; A signed letter from the applicant's supervisor that includes the applicant's name, his/her TA job title, the TA start and end dates (from mm/yy to mm/yy), his/her specific TA duties performed, and either the TA hours worked per week or total TA hours worked; or, Copies of the applicant's signed SF-10 Forms. Documents: Attach all relevant supporting documents to your application. Documents that were attached to applications submitted before November 16, 2023 do not automatically attach or transfer to applications submitted on and after December 16, 2023. All submitted documents become the property of the Hawaii State Department of Education. Information about Temporary Positions: Temporary positions may be extended year to year, dependent upon funding and departmental needs . click apply for full job details
Anne Arundel County Public Schools
Annapolis, Maryland
Title Code: Manager: School Nutrition Level 1 JOB SUMMARY Manages and participates in the operation of a school restaurant providing meals in an elementary school. Work involves overall responsibility for transportation of food and supplies, food preparation, meal service, cashiering, ordering, cleaning kitchen equipment and facilities, and maintaining required sanitation standards. Provides instruction and work assignments for School Nutrition Associates. Employee(s) must be capable of performing any and all of the listed duties individually or independently which may vary based upon their work location/assignment and available staffing. Additional Work Days/Hours Based on the assignment, the following additional work days and/or hours may be required as needed: Ability to work flexible schedules Emergencies Extended hours Outside of negotiated hours Overtime as needed ESSENTIAL DUTIES/RESPONSIBILITIES Adheres to all U.S. Department of Agriculture (USDA) guidelines established for the Child Nutrition Program, and all AACPS policies, procedures and division memoranda. Assures that meals meet the meal requirements specified by the U.S. Department of Agriculture. Maintains optimum standards of food quality through effective supervision of restaurant operation and assures that standardized recipes, portion controls and procedures for us of leftovers are followed. Monitors and maintains food quality standards including temperature, appearance, and taste from point of delivery through point of service. Participates and plans preparation, cooking and serving of food. Assures that established standard operating procedures are followed. Orders, assembles, and transports appropriate quantities of food and supplies. Assures authorized use and proper storage of products. Maintains inventories of food, supplies, and equipment. Checks food supplies and equipment deliveries for quantity and compliance with specifications. Initiates request for equipment repairs. Manages and participates in approved cleaning and safety practices to ensure that sanitary and safe conditions are maintained. Adheres to sanitation standards as outlined in COMAR and Hazard Analysis Critical Control Points (HACCP). Reconciles money and register receipts from sales, maintains necessary records, and conducts banking according to procedures. Implements security measures to prevent theft. Follows prescribed procedures to protect the anonymity of students who qualify for free and reduced-price meals. Manages food service employees by preparing work schedules, assigning and directing work. Verifies and maintains records of hours worked by employees and controls extra time. Provides supervision of kitchen use for outside and special events. Provides orientation and ongoing in-service training to all employees. Prepares, forwards, and maintains files of records and reports required by the Division of Food & Nutrition Services. Performs other related duties as assigned within the same classification or lower. MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High School Diploma or Equivalency Certificate required. Experience Six (6) months food service experience with demonstrated "back-up" managerial experience required; Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the applicant to successfully perform the duties of the position. Knowledge, Skills, Abilities and Other Characteristics Demonstrates sound decision making and problem solving techniques. Considerable knowledge of quantity food preparation; sanitation and safety regulations; methods and procedures of school food service operation. Skill in the care, maintenance, sanitation and operation of equipment. Ability to complete all job responsibilities despite frequent interruptions and without close supervision. Ability to delegate and to motivate personnel. Ability to maintain harmonious relations with students, school staff, vendors and volunteer(s). Ability to effectively work and communicate with diverse populations. Ability to accept changes in responsibilities and incorporate new goals into the restaurant operation. Possesses good written and verbal communication skills. Ability to follow written and verbal directions. Demonstrated ability to effectively work and communicate with diverse populations. Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite -Word, Excel, Outlook, and/or PowerPoint preferred). Satisfactory score on any test required. Licenses and Certifications Employee must retain active licenses, certifications, and enrollment as a condition of employment. Upon hire, ServSafe Manager Certificate issued by National Restaurant Association required. Upon hire, Driver's License (DL) Class C Non-Commercial issued by Maryland or State of Legal Residence (MVA/DMV) required. Daily access to reliable transportation. Driving Requirements Driving is required to conduct bona fide Board business that is within the scope of employment in this position. Personal Vehicle LEADERSHIP ROLE First level supervisor People Management This position acts as the manager for 1 to 5 direct staff. This position manages departments. Management Duties/Responsibilities Interviews, selects, and trains employees. Directs the work of employees. Maintains records for use in supervision. Assess employees' performance (productivity/efficiency) to make promotional recommendation/other status changes. Handles employee complaints/grievances. Plans the work. Determines the techniques to use. Apportions the work among the employees. Controls the flow and distribution of materials or merchandise and supplies. Provides for the safety and security of the employees or the property. Monitors and implements legal compliance measures. PHYSICAL DEMANDS/WORKING CONDITIONS The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Standing: over 2/3 percent of the time Walking: between 1/3 and 2/3 percent of the time Sitting: under 1/3 percent of the time Using hands to handle or feel: between 1/3 and 2/3 percent of the time Pinching (fine motor skills): under 1/3 percent of the time Wrist deviation: between 1/3 and 2/3 percent of the time Keyboarding: between 1/3 and 2/3 percent of the time Pushing: between 1/3 and 2/3 percent of the time Pulling: between 1/3 and 2/3 percent of the time Reaching (with hands and/or arms): between 1/3 and 2/3 percent of the time Climbing (Ascend/Descend): under 1/3 percent of the time Balancing: over 2/3 percent of the time Stooping: under 1/3 percent of the time Kneeling: under 1/3 percent of the time Crouching: under 1/3 percent of the time Bending: between 1/3 and 2/3 percent of the time Twisting: over 2/3 percent of the time Squatting: under 1/3 percent of the time Talking: over 2/3 percent of the time Hearing: over 2/3 percent of the time Tasting: under 1/3 percent of the time Smelling: over 2/3 percent of the time Repetitive Motions: over 2/3 percent of the time Eye/Hand/Foot Coordination: over 2/3 percent of the time Driving: under 1/3 percent of the time As required by the duties and responsibilities of the position. Vision The vision demands with correction described here are representative of those that must be met to successfully perform the essential functions of this job. No special vision requirements Work Environment Location Office, school or similar indoor environment: over 2/3 percent of the time Outdoor environment: under 1/3 percent of the time Temperature Change: over 2/3 percent of the time Exposure Outdoor weather conditions: under 1/3 percent of the time Extreme cold (below 32 degrees): between 1/3 and 2/3 percent of the time Extreme heat (above 100 degrees): between 1/3 and 2/3 percent of the time Communicable diseases: between 1/3 and 2/3 percent of the time Risk of electrical shock: between 1/3 and 2/3 percent of the time Noise Level Loud: over 2/3 percent of the time Weight & Force Lifting and carrying requirements Up to 35 pounds: over 2/3 percent of the time Travel Requirements 10% daily day travel within the community to pick up food and supplies and to the bank. Employee Safety Statements The employee is required to use safety devices and protective equipment in order to minimize the frequency and severity of work-related accidents. Adheres to safe practices and methods in the operation of equipment and supplies related to the job. The employee is responsible for correcting and/or reporting any conditions within an AACPS building or grounds that may be hazardous to employees and students. JOB INFORMATION Approved Date: 2/1/2023 Established Date: 8/1/1976 Title Code: E42400 Title: MANAGER: SCHOOL NUTRITION LEVEL 1 Reports to Generic: Senior Level;Principal Reports to Specific: PRINCIPAL ORGANIZATION Division: Operations Business Unit: Food Services Department: Negotiated Agreement: American Federation of State, County, & Municipal Employees (AFSCME) HR JOB INFORMATION Unit: III Days Worked: 187 FLSA Exemption Status: Non-Exempt Grade: AG07 Click HERE to view salary scale. Scroll down to locate (Unit 3 - AFSCME). Essential Job: Months Worked: 10 Hours Worked: 6;6.5;7;7.5 Job Family: Food and Nutrition Services (FNS) Sub-Function: Manager FNS
Apr 17, 2024
Full time
Title Code: Manager: School Nutrition Level 1 JOB SUMMARY Manages and participates in the operation of a school restaurant providing meals in an elementary school. Work involves overall responsibility for transportation of food and supplies, food preparation, meal service, cashiering, ordering, cleaning kitchen equipment and facilities, and maintaining required sanitation standards. Provides instruction and work assignments for School Nutrition Associates. Employee(s) must be capable of performing any and all of the listed duties individually or independently which may vary based upon their work location/assignment and available staffing. Additional Work Days/Hours Based on the assignment, the following additional work days and/or hours may be required as needed: Ability to work flexible schedules Emergencies Extended hours Outside of negotiated hours Overtime as needed ESSENTIAL DUTIES/RESPONSIBILITIES Adheres to all U.S. Department of Agriculture (USDA) guidelines established for the Child Nutrition Program, and all AACPS policies, procedures and division memoranda. Assures that meals meet the meal requirements specified by the U.S. Department of Agriculture. Maintains optimum standards of food quality through effective supervision of restaurant operation and assures that standardized recipes, portion controls and procedures for us of leftovers are followed. Monitors and maintains food quality standards including temperature, appearance, and taste from point of delivery through point of service. Participates and plans preparation, cooking and serving of food. Assures that established standard operating procedures are followed. Orders, assembles, and transports appropriate quantities of food and supplies. Assures authorized use and proper storage of products. Maintains inventories of food, supplies, and equipment. Checks food supplies and equipment deliveries for quantity and compliance with specifications. Initiates request for equipment repairs. Manages and participates in approved cleaning and safety practices to ensure that sanitary and safe conditions are maintained. Adheres to sanitation standards as outlined in COMAR and Hazard Analysis Critical Control Points (HACCP). Reconciles money and register receipts from sales, maintains necessary records, and conducts banking according to procedures. Implements security measures to prevent theft. Follows prescribed procedures to protect the anonymity of students who qualify for free and reduced-price meals. Manages food service employees by preparing work schedules, assigning and directing work. Verifies and maintains records of hours worked by employees and controls extra time. Provides supervision of kitchen use for outside and special events. Provides orientation and ongoing in-service training to all employees. Prepares, forwards, and maintains files of records and reports required by the Division of Food & Nutrition Services. Performs other related duties as assigned within the same classification or lower. MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High School Diploma or Equivalency Certificate required. Experience Six (6) months food service experience with demonstrated "back-up" managerial experience required; Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the applicant to successfully perform the duties of the position. Knowledge, Skills, Abilities and Other Characteristics Demonstrates sound decision making and problem solving techniques. Considerable knowledge of quantity food preparation; sanitation and safety regulations; methods and procedures of school food service operation. Skill in the care, maintenance, sanitation and operation of equipment. Ability to complete all job responsibilities despite frequent interruptions and without close supervision. Ability to delegate and to motivate personnel. Ability to maintain harmonious relations with students, school staff, vendors and volunteer(s). Ability to effectively work and communicate with diverse populations. Ability to accept changes in responsibilities and incorporate new goals into the restaurant operation. Possesses good written and verbal communication skills. Ability to follow written and verbal directions. Demonstrated ability to effectively work and communicate with diverse populations. Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite -Word, Excel, Outlook, and/or PowerPoint preferred). Satisfactory score on any test required. Licenses and Certifications Employee must retain active licenses, certifications, and enrollment as a condition of employment. Upon hire, ServSafe Manager Certificate issued by National Restaurant Association required. Upon hire, Driver's License (DL) Class C Non-Commercial issued by Maryland or State of Legal Residence (MVA/DMV) required. Daily access to reliable transportation. Driving Requirements Driving is required to conduct bona fide Board business that is within the scope of employment in this position. Personal Vehicle LEADERSHIP ROLE First level supervisor People Management This position acts as the manager for 1 to 5 direct staff. This position manages departments. Management Duties/Responsibilities Interviews, selects, and trains employees. Directs the work of employees. Maintains records for use in supervision. Assess employees' performance (productivity/efficiency) to make promotional recommendation/other status changes. Handles employee complaints/grievances. Plans the work. Determines the techniques to use. Apportions the work among the employees. Controls the flow and distribution of materials or merchandise and supplies. Provides for the safety and security of the employees or the property. Monitors and implements legal compliance measures. PHYSICAL DEMANDS/WORKING CONDITIONS The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Standing: over 2/3 percent of the time Walking: between 1/3 and 2/3 percent of the time Sitting: under 1/3 percent of the time Using hands to handle or feel: between 1/3 and 2/3 percent of the time Pinching (fine motor skills): under 1/3 percent of the time Wrist deviation: between 1/3 and 2/3 percent of the time Keyboarding: between 1/3 and 2/3 percent of the time Pushing: between 1/3 and 2/3 percent of the time Pulling: between 1/3 and 2/3 percent of the time Reaching (with hands and/or arms): between 1/3 and 2/3 percent of the time Climbing (Ascend/Descend): under 1/3 percent of the time Balancing: over 2/3 percent of the time Stooping: under 1/3 percent of the time Kneeling: under 1/3 percent of the time Crouching: under 1/3 percent of the time Bending: between 1/3 and 2/3 percent of the time Twisting: over 2/3 percent of the time Squatting: under 1/3 percent of the time Talking: over 2/3 percent of the time Hearing: over 2/3 percent of the time Tasting: under 1/3 percent of the time Smelling: over 2/3 percent of the time Repetitive Motions: over 2/3 percent of the time Eye/Hand/Foot Coordination: over 2/3 percent of the time Driving: under 1/3 percent of the time As required by the duties and responsibilities of the position. Vision The vision demands with correction described here are representative of those that must be met to successfully perform the essential functions of this job. No special vision requirements Work Environment Location Office, school or similar indoor environment: over 2/3 percent of the time Outdoor environment: under 1/3 percent of the time Temperature Change: over 2/3 percent of the time Exposure Outdoor weather conditions: under 1/3 percent of the time Extreme cold (below 32 degrees): between 1/3 and 2/3 percent of the time Extreme heat (above 100 degrees): between 1/3 and 2/3 percent of the time Communicable diseases: between 1/3 and 2/3 percent of the time Risk of electrical shock: between 1/3 and 2/3 percent of the time Noise Level Loud: over 2/3 percent of the time Weight & Force Lifting and carrying requirements Up to 35 pounds: over 2/3 percent of the time Travel Requirements 10% daily day travel within the community to pick up food and supplies and to the bank. Employee Safety Statements The employee is required to use safety devices and protective equipment in order to minimize the frequency and severity of work-related accidents. Adheres to safe practices and methods in the operation of equipment and supplies related to the job. The employee is responsible for correcting and/or reporting any conditions within an AACPS building or grounds that may be hazardous to employees and students. JOB INFORMATION Approved Date: 2/1/2023 Established Date: 8/1/1976 Title Code: E42400 Title: MANAGER: SCHOOL NUTRITION LEVEL 1 Reports to Generic: Senior Level;Principal Reports to Specific: PRINCIPAL ORGANIZATION Division: Operations Business Unit: Food Services Department: Negotiated Agreement: American Federation of State, County, & Municipal Employees (AFSCME) HR JOB INFORMATION Unit: III Days Worked: 187 FLSA Exemption Status: Non-Exempt Grade: AG07 Click HERE to view salary scale. Scroll down to locate (Unit 3 - AFSCME). Essential Job: Months Worked: 10 Hours Worked: 6;6.5;7;7.5 Job Family: Food and Nutrition Services (FNS) Sub-Function: Manager FNS
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Assists the Director of Catering and/or Director of Sales and Marketing to ensure compliance with and completion of all daily operational procedures by the Catering Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Catering team is informed as well. Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services. Suggestively sell menus, which meet the clients' needs and maximize revenues. Welcome group contact upon arrival at function and ensure guest satisfaction. Contact clients after scheduled functions to ensure guest satisfaction and to solicit for re-booking. Actively solicit and book business following hotel standards. Attend designated meetings (BEO Meetings, Departmental Meetings, Staff Meeting), menu and wine tastings. Keep abreast of current market trends and research competitors. Project a professional image of the hotel. Coordinates and maintains effective relations with other departments in hotel to maintain excellent guest service and to promote programs. Responsibilities Responsible for development, solicitation, detailing and maintenance of accounts in assigned market segments. Required to meet or exceed budget goals and established quotas. Manage all aspects of booking meetings and catering functions to include proposals, contracts and detailing Banquet Event Orders. Qualifications High school graduate or equivalent; college degree in hospitality management or business preferred. Minimum 1-year prior experience in Sales, Catering or Convention Services. Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding. Ability to speak effectively before groups of customers or employees of organization. Bilingual English / Spanish a plus. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Familiarity with Sales and Marketing tools. Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard equipment. Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet Event Orders. Previous training in the hospitality industry, food service or the culinary fields. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 17, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Assists the Director of Catering and/or Director of Sales and Marketing to ensure compliance with and completion of all daily operational procedures by the Catering Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Catering team is informed as well. Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services. Suggestively sell menus, which meet the clients' needs and maximize revenues. Welcome group contact upon arrival at function and ensure guest satisfaction. Contact clients after scheduled functions to ensure guest satisfaction and to solicit for re-booking. Actively solicit and book business following hotel standards. Attend designated meetings (BEO Meetings, Departmental Meetings, Staff Meeting), menu and wine tastings. Keep abreast of current market trends and research competitors. Project a professional image of the hotel. Coordinates and maintains effective relations with other departments in hotel to maintain excellent guest service and to promote programs. Responsibilities Responsible for development, solicitation, detailing and maintenance of accounts in assigned market segments. Required to meet or exceed budget goals and established quotas. Manage all aspects of booking meetings and catering functions to include proposals, contracts and detailing Banquet Event Orders. Qualifications High school graduate or equivalent; college degree in hospitality management or business preferred. Minimum 1-year prior experience in Sales, Catering or Convention Services. Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding. Ability to speak effectively before groups of customers or employees of organization. Bilingual English / Spanish a plus. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Familiarity with Sales and Marketing tools. Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard equipment. Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet Event Orders. Previous training in the hospitality industry, food service or the culinary fields. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Residence Inn Livonia 17250 Fox Dr Livonia , MI 48152 Overview: The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls. Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. Complete required corporate training modules, and become certified to train those as required. Ensure that all scheduled meetings take place on the property. Qualifications: At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Experience managing multiple properties Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Must have valid driver's license for the applicable state. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
Apr 17, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Residence Inn Livonia 17250 Fox Dr Livonia , MI 48152 Overview: The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls. Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. Complete required corporate training modules, and become certified to train those as required. Ensure that all scheduled meetings take place on the property. Qualifications: At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Experience managing multiple properties Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Must have valid driver's license for the applicable state. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
Calling all Hotel General Managers This Jobot Job is hosted by: Mordy Ornguze Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $80,000 - $90,000 per year A bit about us: We're currently seeking a self motivated, enthusiastic General Manager. The General Manager is responsible for all aspects of the hotel; including guest and associate satisfaction, financial performance, sales and revenue generation, overall cleanliness, maintenance, and human resources. The ideal candidate will be comfortable living in Shasta, CA. Why join us? Benefits: This position comes with an Apartment in Shasta, CA 401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance 50% of relocation expenses paid after year 1 Job Details GM DUTIES AND RESPONSIBILITIES: Oversee the operations functions of the hotel Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks are accurate Required Qualifications 5+ years of Major brand hotel experience 5+ years of hospitality experience Excellent leadership, communication, confidence, and problem-solving skills Experience with Hotel Management Computer Systems Bachelor's Degree in Hospitality Management (Nice to have) Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Apr 16, 2024
Full time
Calling all Hotel General Managers This Jobot Job is hosted by: Mordy Ornguze Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $80,000 - $90,000 per year A bit about us: We're currently seeking a self motivated, enthusiastic General Manager. The General Manager is responsible for all aspects of the hotel; including guest and associate satisfaction, financial performance, sales and revenue generation, overall cleanliness, maintenance, and human resources. The ideal candidate will be comfortable living in Shasta, CA. Why join us? Benefits: This position comes with an Apartment in Shasta, CA 401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance 50% of relocation expenses paid after year 1 Job Details GM DUTIES AND RESPONSIBILITIES: Oversee the operations functions of the hotel Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks are accurate Required Qualifications 5+ years of Major brand hotel experience 5+ years of hospitality experience Excellent leadership, communication, confidence, and problem-solving skills Experience with Hotel Management Computer Systems Bachelor's Degree in Hospitality Management (Nice to have) Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Calling all Hotel General Managers This Jobot Job is hosted by: Mordy Ornguze Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $80,000 - $90,000 per year A bit about us: We're currently seeking a self motivated, enthusiastic General Manager. The General Manager is responsible for all aspects of the hotel; including guest and associate satisfaction, financial performance, sales and revenue generation, overall cleanliness, maintenance, and human resources. The ideal candidate will be comfortable living in Shasta, CA. Why join us? Benefits: This position comes with an Apartment in Shasta, CA 401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance 50% of relocation expenses paid after year 1 Job Details GM DUTIES AND RESPONSIBILITIES: Oversee the operations functions of the hotel Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks are accurate Required Qualifications 5+ years of Major brand hotel experience 5+ years of hospitality experience Excellent leadership, communication, confidence, and problem-solving skills Experience with Hotel Management Computer Systems Bachelor's Degree in Hospitality Management (Nice to have) Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Apr 16, 2024
Full time
Calling all Hotel General Managers This Jobot Job is hosted by: Mordy Ornguze Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $80,000 - $90,000 per year A bit about us: We're currently seeking a self motivated, enthusiastic General Manager. The General Manager is responsible for all aspects of the hotel; including guest and associate satisfaction, financial performance, sales and revenue generation, overall cleanliness, maintenance, and human resources. The ideal candidate will be comfortable living in Shasta, CA. Why join us? Benefits: This position comes with an Apartment in Shasta, CA 401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance 50% of relocation expenses paid after year 1 Job Details GM DUTIES AND RESPONSIBILITIES: Oversee the operations functions of the hotel Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks are accurate Required Qualifications 5+ years of Major brand hotel experience 5+ years of hospitality experience Excellent leadership, communication, confidence, and problem-solving skills Experience with Hotel Management Computer Systems Bachelor's Degree in Hospitality Management (Nice to have) Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 16, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 16, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
YBMG is a long successful property management group looking for seasoned full service restaurant managers who excel in a fast paced decision making environment and want to make the transition into the weekly and monthly apartment rental business. We offer competitive salaries and great benefit options, paid vacation, 9 paid holidays, and 401(k) plan with company match. We have Regional Manager-in-Training positions available for applicants who have proven management experience in fast paced, full service restaurant environments. This is an exceptional opportunity for an experienced, enthusiastic leader and team-builder that is ready to take on new challenges. This position offers a work/life balance (no more working nights). Must be willing to travel locally. Salary for Regional Manager-in-Training positions start at $100K and increases to $115K + bonus eligibility after successfully completing a 90 day training period in Las Vegas, NV. Job Duties and Responsibilities Manage multiple teams in a dynamic, ever changing environment Follow up with teams to ensure they adhere to procedures and quality standards Create goals and manage teams to achieve guest satisfaction and revenue objectives Respond quickly response to human resources issues Be proactive to eliminate issues before they occur Mentor managers, minimize risk, collect revenue, and minimize loss Adhere to budgets for expense categories
Apr 15, 2024
Full time
YBMG is a long successful property management group looking for seasoned full service restaurant managers who excel in a fast paced decision making environment and want to make the transition into the weekly and monthly apartment rental business. We offer competitive salaries and great benefit options, paid vacation, 9 paid holidays, and 401(k) plan with company match. We have Regional Manager-in-Training positions available for applicants who have proven management experience in fast paced, full service restaurant environments. This is an exceptional opportunity for an experienced, enthusiastic leader and team-builder that is ready to take on new challenges. This position offers a work/life balance (no more working nights). Must be willing to travel locally. Salary for Regional Manager-in-Training positions start at $100K and increases to $115K + bonus eligibility after successfully completing a 90 day training period in Las Vegas, NV. Job Duties and Responsibilities Manage multiple teams in a dynamic, ever changing environment Follow up with teams to ensure they adhere to procedures and quality standards Create goals and manage teams to achieve guest satisfaction and revenue objectives Respond quickly response to human resources issues Be proactive to eliminate issues before they occur Mentor managers, minimize risk, collect revenue, and minimize loss Adhere to budgets for expense categories
ESTABLISHED RESTAURANT MANAGERS, are you tired of working long hours, weekends and holidays for low pay? Our Managers in Training start at $100k YBMG is a long successful property management group looking for seasoned full service restaurant managers who excel in a fast paced decision making environment and want to make the transition into the weekly and monthly apartment rental business. We offer a five day work week, 9 paid holidays, vacation time, competitive wages, a monthly commission plan, health plan with various benefit options and 401(k) package. Description: We have an Assistant Manager, Manager, and MIT positions available in the Dallas and San Antonio area for applicants who have 5 years of proven management experience in a fast-paced multi-restaurant environment or multi-property environment. Must be flexible on days available, as we are open seven (7) days a week.
Apr 15, 2024
Full time
ESTABLISHED RESTAURANT MANAGERS, are you tired of working long hours, weekends and holidays for low pay? Our Managers in Training start at $100k YBMG is a long successful property management group looking for seasoned full service restaurant managers who excel in a fast paced decision making environment and want to make the transition into the weekly and monthly apartment rental business. We offer a five day work week, 9 paid holidays, vacation time, competitive wages, a monthly commission plan, health plan with various benefit options and 401(k) package. Description: We have an Assistant Manager, Manager, and MIT positions available in the Dallas and San Antonio area for applicants who have 5 years of proven management experience in a fast-paced multi-restaurant environment or multi-property environment. Must be flexible on days available, as we are open seven (7) days a week.
Manager-in-Training positions start at $100K and increases up to $115K + bonus. YBMG is a long successful property management group looking for seasoned full service restaurant managers who excel in a fast paced decision making environment and want to make the transition into the weekly and monthly apartment rental business. We offer competitive salaries and great benefit options, paid vacation, 9 paid holidays, and 401(k) plan with company match. We have Regional Manager-in-Training positions available for applicants who have proven management experience in fast paced, full service restaurant environments. This is an exceptional opportunity for an experienced, enthusiastic leader and team-builder that is ready to take on new challenges. This position offers a work/life balance (no more working nights). Must be willing to travel locally. Job Duties and Responsibilities Manage multiple teams in a dynamic, ever changing environment Follow up with teams to ensure they adhere to procedures and quality standards Create goals and manage teams to achieve guest satisfaction and revenue objectives Respond quickly response to human resources issues Be proactive to eliminate issues before they occur Mentor managers, minimize risk, collect revenue, and minimize loss Adhere to budgets for expense categories
Apr 15, 2024
Full time
Manager-in-Training positions start at $100K and increases up to $115K + bonus. YBMG is a long successful property management group looking for seasoned full service restaurant managers who excel in a fast paced decision making environment and want to make the transition into the weekly and monthly apartment rental business. We offer competitive salaries and great benefit options, paid vacation, 9 paid holidays, and 401(k) plan with company match. We have Regional Manager-in-Training positions available for applicants who have proven management experience in fast paced, full service restaurant environments. This is an exceptional opportunity for an experienced, enthusiastic leader and team-builder that is ready to take on new challenges. This position offers a work/life balance (no more working nights). Must be willing to travel locally. Job Duties and Responsibilities Manage multiple teams in a dynamic, ever changing environment Follow up with teams to ensure they adhere to procedures and quality standards Create goals and manage teams to achieve guest satisfaction and revenue objectives Respond quickly response to human resources issues Be proactive to eliminate issues before they occur Mentor managers, minimize risk, collect revenue, and minimize loss Adhere to budgets for expense categories
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force and to effectively manage the shift operation of all Hotel Front Desk day-to-day operations.KEY JOB FUNCTIONS: Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service. Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills. Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Caesars Entertainment standard. Reviews daily staffing requirements and makes adjustments. Confers with lead staff to ensure maximum guest service and productivity. Recognizes priority services for our tiered level guests. Handles all guest inquiries and complaints in an efficient, courteous and tactful manner. Administers policies and procedures pertaining to the Hotel Department and ensures adherence to these policies and procedures. Handles duties of the Front Desk operations as necessary. Recommends changes for assigned personnel, including hiring, promotion, demotion and release of personnel. Approves wage and salary adjustments for personnel within established guidelines. Approves regular vacation and recommends leaves of absence. Updates and sets procedures for new promotions and other data that relates to the Hotel Operation and properly informs all team members of new changes and programs.EDUCATION and/or EXPERIENCE: College Degree preferred, especially in Hotel or Institutional Management 2 to 3 years in a Front Services position in a Hotel Services areaQUALIFICATIONS: Literate and fluent in English Ability to handle multiple tasks/duties simultaneously Strong communication skills both verbal and written Strong organizational and administrative skills Demonstrated leadership skills Strong computer skills Ability to work a rotating shift with fluctuating days off Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to sit, stand or walk for long periods of time. Visual and auditory range must include immediate environment. Mobility to move about the property Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 15, 2024
Full time
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positions Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force and to effectively manage the shift operation of all Hotel Front Desk day-to-day operations.KEY JOB FUNCTIONS: Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service. Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills. Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Caesars Entertainment standard. Reviews daily staffing requirements and makes adjustments. Confers with lead staff to ensure maximum guest service and productivity. Recognizes priority services for our tiered level guests. Handles all guest inquiries and complaints in an efficient, courteous and tactful manner. Administers policies and procedures pertaining to the Hotel Department and ensures adherence to these policies and procedures. Handles duties of the Front Desk operations as necessary. Recommends changes for assigned personnel, including hiring, promotion, demotion and release of personnel. Approves wage and salary adjustments for personnel within established guidelines. Approves regular vacation and recommends leaves of absence. Updates and sets procedures for new promotions and other data that relates to the Hotel Operation and properly informs all team members of new changes and programs.EDUCATION and/or EXPERIENCE: College Degree preferred, especially in Hotel or Institutional Management 2 to 3 years in a Front Services position in a Hotel Services areaQUALIFICATIONS: Literate and fluent in English Ability to handle multiple tasks/duties simultaneously Strong communication skills both verbal and written Strong organizational and administrative skills Demonstrated leadership skills Strong computer skills Ability to work a rotating shift with fluctuating days off Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to sit, stand or walk for long periods of time. Visual and auditory range must include immediate environment. Mobility to move about the property Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
ESSENTIAL FUNCTIONS Performs the duties of a Pit Manager by supervising the Supervisors. In the absence of a Table Games Shift Manager, performs the duties of the Table Games Shift Manager Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games and poker on a particular shift. Performs the duties of the Assistant Table Games Shift Manager in the Poker Room to supervise all open poker tables. Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions. Recommends policy changes according to procedure. Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interests of the customer, employee, and company. Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play. Provides an outstanding gaming experience/environment. Ensures that all table games and poker employees adhere to company policies, procedures, and internal controls, as well as VA Lottery rules and regulations, and Virginia Alcohol Beverage Control Authority Rules and regulations. Communicate clearly and regularly the department goals and expectations to table games and poker employees. Aligns department to provide differentiated service to Seven Stars and Diamond customers. Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same. Attends guest events; builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees. Investigate reports of variances and take appropriate action in accordance with company and departmental policies and procedures, as necessary. Ensures regulatory compliance with all policies and procedures and monitors the internal control environment of the department. Maintains a working knowledge of all local jurisdictional gaming laws, liquor laws table games, and poker regulations, as well as company policies, procedures, and internal controls. Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings. Ensures integrity and security of company funds and assets within the department on assigned shifts. Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning, and promotions. Familiarization with all Caesar's Brand programs and systems. Complimentary privileges within prescribed limits in accordance with the approved comp matrix. Duties as assignedQUALIFICATIONS: College degree preferred with 3-5 years progressively more challenging leadership role, casino operations. Ability to understand and analyze Budget & P&L statements. Proven time management and critical thinking skills required. Must possess excellent employee relations skills. Must possess strong PC and Microsoft Office knowledge; especially Microsoft Excel. Thorough and complete knowledge of all internal controls, Virginia Lottery rules, company regulations, and policies including Currency Transaction Reporting laws. (MTL/CTR/W2G) Virginia Lottery rules and regulations. Is able to work in a smoke-filled environment and able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Virginia Lottery. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Physically mobile with reasonable accommodations including the ability to lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, and stack. Excellent oral and written communication skills. Must be fluent and literate in English. Must be able to respond calmly and make rational decisions when required. Must be able to listen and respond to visual and aural cues. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS Performs the duties of a Pit Manager by supervising the Supervisors. In the absence of a Table Games Shift Manager, performs the duties of the Table Games Shift Manager Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games and poker on a particular shift. Performs the duties of the Assistant Table Games Shift Manager in the Poker Room to supervise all open poker tables. Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions. Recommends policy changes according to procedure. Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interests of the customer, employee, and company. Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play. Provides an outstanding gaming experience/environment. Ensures that all table games and poker employees adhere to company policies, procedures, and internal controls, as well as VA Lottery rules and regulations, and Virginia Alcohol Beverage Control Authority Rules and regulations. Communicate clearly and regularly the department goals and expectations to table games and poker employees. Aligns department to provide differentiated service to Seven Stars and Diamond customers. Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same. Attends guest events; builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees. Investigate reports of variances and take appropriate action in accordance with company and departmental policies and procedures, as necessary. Ensures regulatory compliance with all policies and procedures and monitors the internal control environment of the department. Maintains a working knowledge of all local jurisdictional gaming laws, liquor laws table games, and poker regulations, as well as company policies, procedures, and internal controls. Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings. Ensures integrity and security of company funds and assets within the department on assigned shifts. Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning, and promotions. Familiarization with all Caesar's Brand programs and systems. Complimentary privileges within prescribed limits in accordance with the approved comp matrix. Duties as assignedQUALIFICATIONS: College degree preferred with 3-5 years progressively more challenging leadership role, casino operations. Ability to understand and analyze Budget & P&L statements. Proven time management and critical thinking skills required. Must possess excellent employee relations skills. Must possess strong PC and Microsoft Office knowledge; especially Microsoft Excel. Thorough and complete knowledge of all internal controls, Virginia Lottery rules, company regulations, and policies including Currency Transaction Reporting laws. (MTL/CTR/W2G) Virginia Lottery rules and regulations. Is able to work in a smoke-filled environment and able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Virginia Lottery. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Physically mobile with reasonable accommodations including the ability to lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, and stack. Excellent oral and written communication skills. Must be fluent and literate in English. Must be able to respond calmly and make rational decisions when required. Must be able to listen and respond to visual and aural cues. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
ESSENTIAL FUNCTIONS: Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items. Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes 'manager on duty' responsibility. Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet. Responsible for daily check control system, payroll, and forecasting. Prepares requisitions. Maintains file documentation and accurate entries in daily log book. Ensures adherence to Board of Health standards. Assumes butler duties for sixteenth floor when assigned to Room Service function. EDUCATION/SKILLS/EXPERIENCE: Equivalent of two years college education within a related field preferred. Strong leadership, communication and supervisory skills. Basic knowledge of all phases of restaurant management. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).' E
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS: Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items. Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes 'manager on duty' responsibility. Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet. Responsible for daily check control system, payroll, and forecasting. Prepares requisitions. Maintains file documentation and accurate entries in daily log book. Ensures adherence to Board of Health standards. Assumes butler duties for sixteenth floor when assigned to Room Service function. EDUCATION/SKILLS/EXPERIENCE: Equivalent of two years college education within a related field preferred. Strong leadership, communication and supervisory skills. Basic knowledge of all phases of restaurant management. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).' E