The Chan Zuckerberg Biohub San Francisco (CZ Biohub SF) () is an independent nonprofit research institute that brings together three powerhouse universities - Stanford, UC Berkeley, and UC San Francisco - into a single collaborative technology and discovery engine. CZ Biohub SF itself supports some of the brightest, boldest engineers, data scientists, and biomedical researchers to investigate the fundamental mechanisms underlying disease and develop new technologies that will lead to actionable diagnostics and effective therapies. We are guided by our values of scholarly excellence; disruptive innovation; hands-on engineering/hacking/building; partnership and collaboration; open communication and respect; inclusiveness; and opportunity for all. Our Vision We pursue large scientific challenges that cannot be pursued in conventional environments We enable individual investigators to pursue their riskiest and most innovative ideas The technologies developed at CZ Biohub San Francisco facilitate research by scientists and clinicians at our home institutions and beyond Diversity of thought, ideas, and perspectives are at the heart of CZ Biohub Network and enable disruptive innovation and scholarly excellence. We are committed to cultivating an inclusive organization where all colleagues feel inspired and know their work makes an important contribution. The Opportunity The Kistler Group () at CZ Biohub San Francisco investigates the host factors required for the formation and function of viral replication and transcription complexes in cells infected with diverse human viral pathogens. Our primary goal is to understand the landscape of molecular mechanisms by which viruses transform cells into viral replication factories during infection. We apply a multidisciplinary approach to our research and actively collaborate with virology, cell biology, genomics, proteomics, microscopy, and data science teams at the CZ Biohub San Francisco. We are seeking a creative and dynamic Scientist to join our team - someone keen to explore the structural and functional molecular transformations that arise within the cell during the virus replication phase of infection. This role will involve multiomics analysis, comparative virology, and bioinformatics to elucidate host pathways hijacked by different viruses, with an eye towards ultimately identifying potential novel host targets for antiviral therapies impacting viral replication and transcription. The application requires a cover letter that includes your interest in this role, the contributions you are excited to make, the skills you want to strengthen on the job, your professional goals, and how this role can help you achieve them. What You'll Do Design, conduct, and analyze multiomics (transcriptomics and proteomics) experiments in virus-infected cells Establish, optimize, and troubleshoot comparative virology experiments Collaborate with multidisciplinary teams of virologists, cell biologists, computational microscopists, and genomics and proteomics experts Collaborate with data sciences teams to integrate multiomic data to enhance our understanding of virus-host interactions critical for viral replication and transcription Ensure meticulous record-keeping of experimental workflows, findings, and analytical data Disseminate findings through scientific publications and presentations at internal, local, and international conferences Actively participate in the publication process, from manuscript preparation to submission in peer-reviewed journals and open-access platforms Contribute to disseminating research findings by depositing software and datasets in recognized repositories Stay updated with the latest molecular biology and multiomics techniques relevant to viral research Provide guidance and mentorship to junior team members, fostering a nurturing learning environment What You'll Bring Essential - Hold a Ph.D. in a relevant field with 1-2 years of post-Ph.D. experience, and at least 5 years of research experience. At least 4 years of experience in virology and general molecular biology techniques. Robust experience in RNA sequencing (bulk and single-cell) and proteomics methods Strong relationship-, community-building and interpersonal skills Excellent written and verbal communication skills Excellent professional judgment, problem-solving skills, and the ability to work independently and as part of a team. Organizational skills and the flexibility to jump between projects and priorities Nice to have - Proficiency in bioinformatics, with hands-on experience in R and/or Python programming languages The Chan Zuckerberg Biohub Network requires all employees, contractors, and interns, regardless of work location or type of role, to provide proof of full COVID-19 vaccination, including a booster vaccine dose, if eligible, by their start date. Those who are unable to get vaccinated or obtain a booster dose because of a disability, or who choose not to be vaccinated due to a sincerely held religious belief, practice, or observance must have an approved exception prior to their start date. Compensation Scientist I = $100,000 - $137,500 Scientist II = $112,000 - $154,000 New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time. To determine starting pay, we consider multiple job-related factors including a candidate's skills, education and experience, market demand, business needs, and internal parity. We may also adjust this range in the future based on market data. Your recruiter can share more about the specific pay range during the hiring process. What We Provide Resources to disrupt and innovate at the frontiers of our knowledge of biology and disease A collegial and collaborative environment consisting of diverse expertise Existing collaborations within CZ Biohub: Technology Platforms (Bioengineering, Computational Microscopy, Data Science, Genomic Sequencing, Mass Spectrometry/Proteomics), and Research Group Leaders Access to collaborators, resources and facilities at our three partner universities (Stanford, UC Berkeley, and UC San Francisco) and at partner organizations in the Bay Area and beyond Competitive compensation and benefits commensurate with experience Benefits We offer a robust benefits program that enables the important work Biohubbers do everyday. Our benefits include healthcare coverage, life and disability insurance, commuter subsidies, family planning services with fertility care, childcare stipend, 401(k) match, flexible time off and a generous parental leave policy. In addition, we honor our commitment to career development and our value of scholarly excellence through regular onsite opportunities to learn from the world's leading scientists. The CZ Biohub Network is an equal opportunity employer committed to diversity of thought, ideas and perspectives. We are committed to cultivating an inclusive organization where all Biohubbers feel inspired and know their work makes an important contribution. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Pursuant to the California Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. The CZ Biohub Network does not accept unsolicited headhunter and agency resumes. The CZ Biohub Network will not pay fees to any third-party agency or company that does not have a signed agreement with the CZ Biohub Network.
Mar 28, 2024
Full time
The Chan Zuckerberg Biohub San Francisco (CZ Biohub SF) () is an independent nonprofit research institute that brings together three powerhouse universities - Stanford, UC Berkeley, and UC San Francisco - into a single collaborative technology and discovery engine. CZ Biohub SF itself supports some of the brightest, boldest engineers, data scientists, and biomedical researchers to investigate the fundamental mechanisms underlying disease and develop new technologies that will lead to actionable diagnostics and effective therapies. We are guided by our values of scholarly excellence; disruptive innovation; hands-on engineering/hacking/building; partnership and collaboration; open communication and respect; inclusiveness; and opportunity for all. Our Vision We pursue large scientific challenges that cannot be pursued in conventional environments We enable individual investigators to pursue their riskiest and most innovative ideas The technologies developed at CZ Biohub San Francisco facilitate research by scientists and clinicians at our home institutions and beyond Diversity of thought, ideas, and perspectives are at the heart of CZ Biohub Network and enable disruptive innovation and scholarly excellence. We are committed to cultivating an inclusive organization where all colleagues feel inspired and know their work makes an important contribution. The Opportunity The Kistler Group () at CZ Biohub San Francisco investigates the host factors required for the formation and function of viral replication and transcription complexes in cells infected with diverse human viral pathogens. Our primary goal is to understand the landscape of molecular mechanisms by which viruses transform cells into viral replication factories during infection. We apply a multidisciplinary approach to our research and actively collaborate with virology, cell biology, genomics, proteomics, microscopy, and data science teams at the CZ Biohub San Francisco. We are seeking a creative and dynamic Scientist to join our team - someone keen to explore the structural and functional molecular transformations that arise within the cell during the virus replication phase of infection. This role will involve multiomics analysis, comparative virology, and bioinformatics to elucidate host pathways hijacked by different viruses, with an eye towards ultimately identifying potential novel host targets for antiviral therapies impacting viral replication and transcription. The application requires a cover letter that includes your interest in this role, the contributions you are excited to make, the skills you want to strengthen on the job, your professional goals, and how this role can help you achieve them. What You'll Do Design, conduct, and analyze multiomics (transcriptomics and proteomics) experiments in virus-infected cells Establish, optimize, and troubleshoot comparative virology experiments Collaborate with multidisciplinary teams of virologists, cell biologists, computational microscopists, and genomics and proteomics experts Collaborate with data sciences teams to integrate multiomic data to enhance our understanding of virus-host interactions critical for viral replication and transcription Ensure meticulous record-keeping of experimental workflows, findings, and analytical data Disseminate findings through scientific publications and presentations at internal, local, and international conferences Actively participate in the publication process, from manuscript preparation to submission in peer-reviewed journals and open-access platforms Contribute to disseminating research findings by depositing software and datasets in recognized repositories Stay updated with the latest molecular biology and multiomics techniques relevant to viral research Provide guidance and mentorship to junior team members, fostering a nurturing learning environment What You'll Bring Essential - Hold a Ph.D. in a relevant field with 1-2 years of post-Ph.D. experience, and at least 5 years of research experience. At least 4 years of experience in virology and general molecular biology techniques. Robust experience in RNA sequencing (bulk and single-cell) and proteomics methods Strong relationship-, community-building and interpersonal skills Excellent written and verbal communication skills Excellent professional judgment, problem-solving skills, and the ability to work independently and as part of a team. Organizational skills and the flexibility to jump between projects and priorities Nice to have - Proficiency in bioinformatics, with hands-on experience in R and/or Python programming languages The Chan Zuckerberg Biohub Network requires all employees, contractors, and interns, regardless of work location or type of role, to provide proof of full COVID-19 vaccination, including a booster vaccine dose, if eligible, by their start date. Those who are unable to get vaccinated or obtain a booster dose because of a disability, or who choose not to be vaccinated due to a sincerely held religious belief, practice, or observance must have an approved exception prior to their start date. Compensation Scientist I = $100,000 - $137,500 Scientist II = $112,000 - $154,000 New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time. To determine starting pay, we consider multiple job-related factors including a candidate's skills, education and experience, market demand, business needs, and internal parity. We may also adjust this range in the future based on market data. Your recruiter can share more about the specific pay range during the hiring process. What We Provide Resources to disrupt and innovate at the frontiers of our knowledge of biology and disease A collegial and collaborative environment consisting of diverse expertise Existing collaborations within CZ Biohub: Technology Platforms (Bioengineering, Computational Microscopy, Data Science, Genomic Sequencing, Mass Spectrometry/Proteomics), and Research Group Leaders Access to collaborators, resources and facilities at our three partner universities (Stanford, UC Berkeley, and UC San Francisco) and at partner organizations in the Bay Area and beyond Competitive compensation and benefits commensurate with experience Benefits We offer a robust benefits program that enables the important work Biohubbers do everyday. Our benefits include healthcare coverage, life and disability insurance, commuter subsidies, family planning services with fertility care, childcare stipend, 401(k) match, flexible time off and a generous parental leave policy. In addition, we honor our commitment to career development and our value of scholarly excellence through regular onsite opportunities to learn from the world's leading scientists. The CZ Biohub Network is an equal opportunity employer committed to diversity of thought, ideas and perspectives. We are committed to cultivating an inclusive organization where all Biohubbers feel inspired and know their work makes an important contribution. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Pursuant to the California Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. The CZ Biohub Network does not accept unsolicited headhunter and agency resumes. The CZ Biohub Network will not pay fees to any third-party agency or company that does not have a signed agreement with the CZ Biohub Network.
The Chan Zuckerberg Biohub San Francisco (CZ Biohub SF) () is an independent nonprofit research institute that brings together three powerhouse universities - Stanford, UC Berkeley, and UC San Francisco - into a single collaborative technology and discovery engine. CZ Biohub SF itself supports some of the brightest, boldest engineers, data scientists, and biomedical researchers to investigate the fundamental mechanisms underlying disease and develop new technologies that will lead to actionable diagnostics and effective therapies. We are guided by our values of scholarly excellence; disruptive innovation; hands-on engineering/hacking/building; partnership and collaboration; open communication and respect; inclusiveness; and opportunity for all. Our Vision We pursue large scientific challenges that cannot be pursued in conventional environments We enable individual investigators to pursue their riskiest and most innovative ideas The technologies developed at CZ Biohub San Francisco facilitate research by scientists and clinicians at our home institutions and beyond Diversity of thought, ideas, and perspectives are at the heart of CZ Biohub Network and enable disruptive innovation and scholarly excellence. We are committed to cultivating an inclusive organization where all colleagues feel inspired and know their work makes an important contribution. The Opportunity The Arias Group () at CZ Biohub San Francisco explores the molecular mechanisms of virus-host interactions in cells infected with medically relevant viruses. Our overarching objective is to reveal molecular dependencies that can be targeted for developing broad-spectrum antivirals. We actively collaborate with virology, cell biology, genomics, proteomics, microscopy, and data science teams across CZ Biohub San Francisco We invite a dynamic and dedicated Scientist to enrich our team, someone keen to explore the intricate molecular interplay within virus-infected cells. This role is a confluence of multiomics analysis, comparative virology, and bioinformatics to uncover the mechanisms viruses use to hijack cellular machinery and identify potential targets for antiviral therapies. The application requires a cover letter that includes your interest in this role, the contributions you are excited to make, the skills you want to strengthen on the job, your professional goals, and how this role can help you achieve them. What You'll Do Design, conduct, and analyze multiomics (transcriptomics and proteomics) experiments in virus-infected cells Establish, optimize, and troubleshoot comparative virology experiments Collaborate with multidisciplinary teams of virologists, cell biologists, computational microscopists, and genomics and proteomics experts Collaborate with data sciences teams to integrate multiomic data, enhancing understanding of viral infection mechanisms Ensure meticulous record-keeping of experimental workflows, findings, and analytical data Disseminate findings through scientific publications and presentations at internal, local, and international conferences Actively participate in the publication process, from manuscript preparation to submission in peer-reviewed journals and open-access platforms Contribute to disseminating research findings by depositing software and datasets in recognized repositories Stay updated with the latest molecular biology and multiomics techniques relevant to viral research Provide guidance and mentorship to junior team members, fostering a nurturing learning environment What You'll Bring Essential - Hold a Ph.D. in a relevant field with 1-2 years of post-Ph.D. experience, and at least 5 years of research experience. At least 4 years of experience in virology and general molecular biology techniques. Robust experience in RNA sequencing (bulk and single-cell) and proteomics methods Strong relationship-, community-building and interpersonal skills Excellent written and verbal communication skills Excellent professional judgment, problem-solving skills, and the ability to work independently and as part of a team. Organizational skills and the flexibility to jump between projects and priorities Nice to have - Proficiency in bioinformatics, with hands-on experience in R and/or Python programming languages The Chan Zuckerberg Biohub Network requires all employees, contractors, and interns, regardless of work location or type of role, to provide proof of full COVID-19 vaccination, including a booster vaccine dose, if eligible, by their start date. Those who are unable to get vaccinated or obtain a booster dose because of a disability, or who choose not to be vaccinated due to a sincerely held religious belief, practice, or observance must have an approved exception prior to their start date. Compensation Scientist I = $100,000 - $137,500 Scientist II = $112,000 - $154,000 New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time. To determine starting pay, we consider multiple job-related factors including a candidate's skills, education and experience, market demand, business needs, and internal parity. We may also adjust this range in the future based on market data. Your recruiter can share more about the specific pay range during the hiring process. What We Provide Resources to disrupt and innovate at the frontiers of our knowledge of biology and disease A collegial and collaborative environment consisting of diverse expertise Existing collaborations within CZ Biohub: Technology Platforms (Bioengineering, Computational Microscopy, Data Science, Genomic Sequencing, Mass Spectrometry/Proteomics), and Research Group Leaders Access to collaborators, resources and facilities at our three partner universities (Stanford, UC Berkeley, and UC San Francisco) and at partner organizations in the Bay Area and beyond Competitive compensation and benefits commensurate with experience Benefits We offer a robust benefits program that enables the important work Biohubbers do everyday. Our benefits include healthcare coverage, life and disability insurance, commuter subsidies, family planning services with fertility care, childcare stipend, 401(k) match, flexible time off and a generous parental leave policy. In addition, we honor our commitment to career development and our value of scholarly excellence through regular onsite opportunities to learn from the world's leading scientists. The CZ Biohub Network is an equal opportunity employer committed to diversity of thought, ideas and perspectives. We are committed to cultivating an inclusive organization where all Biohubbers feel inspired and know their work makes an important contribution. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Pursuant to the California Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. The CZ Biohub Network does not accept unsolicited headhunter and agency resumes. The CZ Biohub Network will not pay fees to any third-party agency or company that does not have a signed agreement with the CZ Biohub Network.
Mar 22, 2024
Full time
The Chan Zuckerberg Biohub San Francisco (CZ Biohub SF) () is an independent nonprofit research institute that brings together three powerhouse universities - Stanford, UC Berkeley, and UC San Francisco - into a single collaborative technology and discovery engine. CZ Biohub SF itself supports some of the brightest, boldest engineers, data scientists, and biomedical researchers to investigate the fundamental mechanisms underlying disease and develop new technologies that will lead to actionable diagnostics and effective therapies. We are guided by our values of scholarly excellence; disruptive innovation; hands-on engineering/hacking/building; partnership and collaboration; open communication and respect; inclusiveness; and opportunity for all. Our Vision We pursue large scientific challenges that cannot be pursued in conventional environments We enable individual investigators to pursue their riskiest and most innovative ideas The technologies developed at CZ Biohub San Francisco facilitate research by scientists and clinicians at our home institutions and beyond Diversity of thought, ideas, and perspectives are at the heart of CZ Biohub Network and enable disruptive innovation and scholarly excellence. We are committed to cultivating an inclusive organization where all colleagues feel inspired and know their work makes an important contribution. The Opportunity The Arias Group () at CZ Biohub San Francisco explores the molecular mechanisms of virus-host interactions in cells infected with medically relevant viruses. Our overarching objective is to reveal molecular dependencies that can be targeted for developing broad-spectrum antivirals. We actively collaborate with virology, cell biology, genomics, proteomics, microscopy, and data science teams across CZ Biohub San Francisco We invite a dynamic and dedicated Scientist to enrich our team, someone keen to explore the intricate molecular interplay within virus-infected cells. This role is a confluence of multiomics analysis, comparative virology, and bioinformatics to uncover the mechanisms viruses use to hijack cellular machinery and identify potential targets for antiviral therapies. The application requires a cover letter that includes your interest in this role, the contributions you are excited to make, the skills you want to strengthen on the job, your professional goals, and how this role can help you achieve them. What You'll Do Design, conduct, and analyze multiomics (transcriptomics and proteomics) experiments in virus-infected cells Establish, optimize, and troubleshoot comparative virology experiments Collaborate with multidisciplinary teams of virologists, cell biologists, computational microscopists, and genomics and proteomics experts Collaborate with data sciences teams to integrate multiomic data, enhancing understanding of viral infection mechanisms Ensure meticulous record-keeping of experimental workflows, findings, and analytical data Disseminate findings through scientific publications and presentations at internal, local, and international conferences Actively participate in the publication process, from manuscript preparation to submission in peer-reviewed journals and open-access platforms Contribute to disseminating research findings by depositing software and datasets in recognized repositories Stay updated with the latest molecular biology and multiomics techniques relevant to viral research Provide guidance and mentorship to junior team members, fostering a nurturing learning environment What You'll Bring Essential - Hold a Ph.D. in a relevant field with 1-2 years of post-Ph.D. experience, and at least 5 years of research experience. At least 4 years of experience in virology and general molecular biology techniques. Robust experience in RNA sequencing (bulk and single-cell) and proteomics methods Strong relationship-, community-building and interpersonal skills Excellent written and verbal communication skills Excellent professional judgment, problem-solving skills, and the ability to work independently and as part of a team. Organizational skills and the flexibility to jump between projects and priorities Nice to have - Proficiency in bioinformatics, with hands-on experience in R and/or Python programming languages The Chan Zuckerberg Biohub Network requires all employees, contractors, and interns, regardless of work location or type of role, to provide proof of full COVID-19 vaccination, including a booster vaccine dose, if eligible, by their start date. Those who are unable to get vaccinated or obtain a booster dose because of a disability, or who choose not to be vaccinated due to a sincerely held religious belief, practice, or observance must have an approved exception prior to their start date. Compensation Scientist I = $100,000 - $137,500 Scientist II = $112,000 - $154,000 New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time. To determine starting pay, we consider multiple job-related factors including a candidate's skills, education and experience, market demand, business needs, and internal parity. We may also adjust this range in the future based on market data. Your recruiter can share more about the specific pay range during the hiring process. What We Provide Resources to disrupt and innovate at the frontiers of our knowledge of biology and disease A collegial and collaborative environment consisting of diverse expertise Existing collaborations within CZ Biohub: Technology Platforms (Bioengineering, Computational Microscopy, Data Science, Genomic Sequencing, Mass Spectrometry/Proteomics), and Research Group Leaders Access to collaborators, resources and facilities at our three partner universities (Stanford, UC Berkeley, and UC San Francisco) and at partner organizations in the Bay Area and beyond Competitive compensation and benefits commensurate with experience Benefits We offer a robust benefits program that enables the important work Biohubbers do everyday. Our benefits include healthcare coverage, life and disability insurance, commuter subsidies, family planning services with fertility care, childcare stipend, 401(k) match, flexible time off and a generous parental leave policy. In addition, we honor our commitment to career development and our value of scholarly excellence through regular onsite opportunities to learn from the world's leading scientists. The CZ Biohub Network is an equal opportunity employer committed to diversity of thought, ideas and perspectives. We are committed to cultivating an inclusive organization where all Biohubbers feel inspired and know their work makes an important contribution. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Pursuant to the California Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. The CZ Biohub Network does not accept unsolicited headhunter and agency resumes. The CZ Biohub Network will not pay fees to any third-party agency or company that does not have a signed agreement with the CZ Biohub Network.
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time salaried position starting at $40k annually + benefits. Depending on Experience. Located in Taos, NM. Working out of our El Monte Sagrado Resort & Spa. Position Purpose: The Guest Experience Manager and their team helps sets the tone for the Heritage experience as the main points of contact for duration of a guests stay. The Guest Experience Managers are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Manager and team will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Manager is an essential support to the Front of House team in creating unforgettable experiences for guests. Supervisory Responsibilities: Lead Guest Experience Hosts, Guest Experience Hosts, Bellman, Valet, and in house PBX Essential Duties and Functions/Responsibilities/Tasks: Work under dotted line direction of property General Manager and Corporate Director of Guest Experience, while reporting directly to either the Director of Rooms or Director of Operations depending on hotel. Maintain high level of positive and professional approach with employees, coworkers, and guests. Set goals for performance that coincide with Heritage's plans and vision. This position is responsible for being the first point of contact in guest service recovery for the property. Review occupancy and event levels at property and schedule department employees accordingly and within budget. Drive morale positively as the accountable party to be present and visible to guests and team members. Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued. Perform interview, hire, disciplinary, and termination actions when necessary for team members. Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved. Provide highly knowledgeable and innovative community minded recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Monitor blocks and additional blocking as needed, i.e. special requests, suites, etc. Maintain an efficient system of communication between the Front Office and all other departments, with particular regard to guest's arrivals and departures. Manage all aspects (including challenges) of our reservations system. Resourcefully solve any issues that arise and seize control of any problematic situation. Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilizes guest feedback to recognize excellent front of house service performance and improve service delivery. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Other duties as assigned consistent with the functions of this position as needed at the property. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, house accounts, and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, house accounts, comps, etc. Operate all aspects of the Front Office computer system, including, report generation and analysis. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all credit policies. Review daily Front Office work and activity reports generated by Night Audit. Maintain an organized filing system with documentation of purchases, vouchering, schedules, forecasts, reports, checklists and tracking logs. HC1 Requirements: Proven leadership experience in a hotel setting required, with a passion to provide exemplary guest service. 2-3 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience a must. Must be highly knowledgeable and openly willing to be creative in curating an experience for the guest in the hotel and city for which this position is listed. This requires expertise on local dining, entertainment, events and attractions in the area of the hotel and the greater city area. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal and written communication and ability to multitask while maintaining poise. Strong knowledge of hospitality software and MS Office required. Ability and willingness to work flexible long hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 0 Yearly Salary PI8185dbd6fbf8-4986
Mar 24, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time salaried position starting at $40k annually + benefits. Depending on Experience. Located in Taos, NM. Working out of our El Monte Sagrado Resort & Spa. Position Purpose: The Guest Experience Manager and their team helps sets the tone for the Heritage experience as the main points of contact for duration of a guests stay. The Guest Experience Managers are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Manager and team will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Manager is an essential support to the Front of House team in creating unforgettable experiences for guests. Supervisory Responsibilities: Lead Guest Experience Hosts, Guest Experience Hosts, Bellman, Valet, and in house PBX Essential Duties and Functions/Responsibilities/Tasks: Work under dotted line direction of property General Manager and Corporate Director of Guest Experience, while reporting directly to either the Director of Rooms or Director of Operations depending on hotel. Maintain high level of positive and professional approach with employees, coworkers, and guests. Set goals for performance that coincide with Heritage's plans and vision. This position is responsible for being the first point of contact in guest service recovery for the property. Review occupancy and event levels at property and schedule department employees accordingly and within budget. Drive morale positively as the accountable party to be present and visible to guests and team members. Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued. Perform interview, hire, disciplinary, and termination actions when necessary for team members. Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved. Provide highly knowledgeable and innovative community minded recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Monitor blocks and additional blocking as needed, i.e. special requests, suites, etc. Maintain an efficient system of communication between the Front Office and all other departments, with particular regard to guest's arrivals and departures. Manage all aspects (including challenges) of our reservations system. Resourcefully solve any issues that arise and seize control of any problematic situation. Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilizes guest feedback to recognize excellent front of house service performance and improve service delivery. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Other duties as assigned consistent with the functions of this position as needed at the property. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, house accounts, and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, house accounts, comps, etc. Operate all aspects of the Front Office computer system, including, report generation and analysis. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all credit policies. Review daily Front Office work and activity reports generated by Night Audit. Maintain an organized filing system with documentation of purchases, vouchering, schedules, forecasts, reports, checklists and tracking logs. HC1 Requirements: Proven leadership experience in a hotel setting required, with a passion to provide exemplary guest service. 2-3 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience a must. Must be highly knowledgeable and openly willing to be creative in curating an experience for the guest in the hotel and city for which this position is listed. This requires expertise on local dining, entertainment, events and attractions in the area of the hotel and the greater city area. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal and written communication and ability to multitask while maintaining poise. Strong knowledge of hospitality software and MS Office required. Ability and willingness to work flexible long hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 0 Yearly Salary PI8185dbd6fbf8-4986
New Hampshire's first Drybar is opening in Tuscan Village, and we are looking for warm, smiling faces to welcome our new guests! Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it, for us that's blowouts! No cuts. No color. Just blowouts. At Drybar, our receptionists are called Bartenders because that's what they do - they tend to the social experience of our bar atmosphere. Sales Associate/Customer Service Representative Benefits: Competitive compensation with potential to make between $12- $22+ per hour based on performance (comprised of hourly wages and commissions on membership sales) Paid and ongoing training Flexible schedules that are set Complimentary blowouts Generous discounts on retail products Flexible dress code: black, white, grey, yellow and denim An upbeat, positive, fun, family-feel shop culture Here is what Drybar Bartenders are responsible for each day: Leading the client's experience from check-in to check-out, ensuring Drybar standards are upheld, creating a memorable experience for the client. Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party. Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met. Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk and bar area clean. Keep the shop looking fresh. Bartender side work includes activities such as: dusting, cleaning, sweeping, inventory, cleaning dishes/glasses, re-stocking product shelves and other similar duties. Sales Associate / Customer Service Representative Qualifications: Experience in a fast paced, customer service centric environment Previous experience with Point-of-Sale (POS) Systems strongly preferred Previous salon/spa experience preferred but not required High school diploma or equivalent Ability to work at a sustained, fast pace Excellent problem solving and troubleshooting skills Track record in providing over-the-top, amazing customer service! Ability to multitask with ease Frequently required to stand and/or walk for duration of 6-8 hour long shifts Has the technical ability and skills to operate a point-of-sale system Problem solver - uses logic and support resources to solve problems at the front desk Maintains professional demeanor under pressure Drybar follows all applicable federal, state and local laws regarding background checks 2023 DB Franchise, LLC ("DBF"). Each Drybar shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners' shops are their employees, not those of DBF. Drybar + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.
Mar 13, 2024
Full time
New Hampshire's first Drybar is opening in Tuscan Village, and we are looking for warm, smiling faces to welcome our new guests! Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it, for us that's blowouts! No cuts. No color. Just blowouts. At Drybar, our receptionists are called Bartenders because that's what they do - they tend to the social experience of our bar atmosphere. Sales Associate/Customer Service Representative Benefits: Competitive compensation with potential to make between $12- $22+ per hour based on performance (comprised of hourly wages and commissions on membership sales) Paid and ongoing training Flexible schedules that are set Complimentary blowouts Generous discounts on retail products Flexible dress code: black, white, grey, yellow and denim An upbeat, positive, fun, family-feel shop culture Here is what Drybar Bartenders are responsible for each day: Leading the client's experience from check-in to check-out, ensuring Drybar standards are upheld, creating a memorable experience for the client. Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party. Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met. Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk and bar area clean. Keep the shop looking fresh. Bartender side work includes activities such as: dusting, cleaning, sweeping, inventory, cleaning dishes/glasses, re-stocking product shelves and other similar duties. Sales Associate / Customer Service Representative Qualifications: Experience in a fast paced, customer service centric environment Previous experience with Point-of-Sale (POS) Systems strongly preferred Previous salon/spa experience preferred but not required High school diploma or equivalent Ability to work at a sustained, fast pace Excellent problem solving and troubleshooting skills Track record in providing over-the-top, amazing customer service! Ability to multitask with ease Frequently required to stand and/or walk for duration of 6-8 hour long shifts Has the technical ability and skills to operate a point-of-sale system Problem solver - uses logic and support resources to solve problems at the front desk Maintains professional demeanor under pressure Drybar follows all applicable federal, state and local laws regarding background checks 2023 DB Franchise, LLC ("DBF"). Each Drybar shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners' shops are their employees, not those of DBF. Drybar + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.