Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 12, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cooperates with Managers and Supervisors to complete any requests, as soon as possible. Uses correct cleaning chemicals, according to OSHA regulations and hotel requirements. Uses correct personal protection equipment in accordance with hotel policies and procedures. Sorts, pretreats, washes, dries, irons, and folds linens. Inspects linens for tears and/or stains and rejects or reclaims them. Mends and sews linens. Fills banquet and restaurant linen requisitions. Delivers guest service supplies to guest rooms. Processes contract-cleaned linens. Restocks housekeeping closets and carts. Provides towel service to recreation areas. Responsibilities Process all bed linens, terry, and table linens by operating all laundry/dry cleaning machinery in accordance with hotel's standards. Clean, press and finish staff and guest garments, as well as designated guest room fabrics and articles. Qualifications Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of laundry/dry cleaning equipment and chemical handling Knowledge of finishing techniques for all types of fabrics. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 13, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cooperates with Managers and Supervisors to complete any requests, as soon as possible. Uses correct cleaning chemicals, according to OSHA regulations and hotel requirements. Uses correct personal protection equipment in accordance with hotel policies and procedures. Sorts, pretreats, washes, dries, irons, and folds linens. Inspects linens for tears and/or stains and rejects or reclaims them. Mends and sews linens. Fills banquet and restaurant linen requisitions. Delivers guest service supplies to guest rooms. Processes contract-cleaned linens. Restocks housekeeping closets and carts. Provides towel service to recreation areas. Responsibilities Process all bed linens, terry, and table linens by operating all laundry/dry cleaning machinery in accordance with hotel's standards. Clean, press and finish staff and guest garments, as well as designated guest room fabrics and articles. Qualifications Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of laundry/dry cleaning equipment and chemical handling Knowledge of finishing techniques for all types of fabrics. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
JOB SUMMARY:The Slot Attendant fulfills the service needs of Slot players and provides a memorable and legendary experience for all guests. This position is responsible for providing fast, friendly, and world-class hospitality to all guests. Slot attendants are fast-paced, multi-tasking, accurate, efficient, and eager to serve. KEY JOB FUNCTIONS: Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting. Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests' names and preferences, connects with them individually and professionally. Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace. Meets and exceeds departmental wait time goals and service standards. Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft. Upholds all regulatory requirements. Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork. Team player; works toward team goals and fosters a collaborative and positive work environment. Enjoys a fast pace, is proficient at multi-tasking, and can maintain enthusiasm and energy throughout duration of shift. Proficient in handling, counting and securing cash funds. Possesses exemplary communication skills to effectively communicate with guests and employees; proficiently communicates in person, via radio, phone and in writing. Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure. Maintains openness to coaching, learning and improving. Participates in property programs and meetings; takes initiative to stay informed of all property amenities, promotions and activities. Assists in loyalty program account creations, player information updates and general customer management system functions. Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines. Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain. Any and all other job duties as assignedEDUCATION and/or EXPERIENCE: Must be at least 21 years old. High School Degree or equivalent 1+ years in customer service industry with a clear passion for service. QUALIFICATIONS: Must be 21 and Over Must be a team player Demonstrated ability to communicate effectively, both verbal and written. Must possess the ability to show grace and compassion in all circumstances. Strong organizational skills. Computer literacy. Act as a role model to other employees. Adhere to all regulatory, company and department policies and procedures. Must project professionalism and possess excellent verbal and written communication skills. Professional appearance; neatly groomed to impress. WORK ENVIRONMENT: Must be able to work independently. Must be able to stand or walk for long periods of time (8-10 hours). Must be able to respond calmly and make rational decisions, when handling conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Responds to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays.
Apr 07, 2024
Full time
JOB SUMMARY:The Slot Attendant fulfills the service needs of Slot players and provides a memorable and legendary experience for all guests. This position is responsible for providing fast, friendly, and world-class hospitality to all guests. Slot attendants are fast-paced, multi-tasking, accurate, efficient, and eager to serve. KEY JOB FUNCTIONS: Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting. Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests' names and preferences, connects with them individually and professionally. Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace. Meets and exceeds departmental wait time goals and service standards. Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft. Upholds all regulatory requirements. Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork. Team player; works toward team goals and fosters a collaborative and positive work environment. Enjoys a fast pace, is proficient at multi-tasking, and can maintain enthusiasm and energy throughout duration of shift. Proficient in handling, counting and securing cash funds. Possesses exemplary communication skills to effectively communicate with guests and employees; proficiently communicates in person, via radio, phone and in writing. Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure. Maintains openness to coaching, learning and improving. Participates in property programs and meetings; takes initiative to stay informed of all property amenities, promotions and activities. Assists in loyalty program account creations, player information updates and general customer management system functions. Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines. Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain. Any and all other job duties as assignedEDUCATION and/or EXPERIENCE: Must be at least 21 years old. High School Degree or equivalent 1+ years in customer service industry with a clear passion for service. QUALIFICATIONS: Must be 21 and Over Must be a team player Demonstrated ability to communicate effectively, both verbal and written. Must possess the ability to show grace and compassion in all circumstances. Strong organizational skills. Computer literacy. Act as a role model to other employees. Adhere to all regulatory, company and department policies and procedures. Must project professionalism and possess excellent verbal and written communication skills. Professional appearance; neatly groomed to impress. WORK ENVIRONMENT: Must be able to work independently. Must be able to stand or walk for long periods of time (8-10 hours). Must be able to respond calmly and make rational decisions, when handling conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Responds to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays.