Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories. Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach. Overview: The Aquarist 2 rated associate is responsible for developing/maintaining animal enrichment program(s) when necessary as determined by the Curator Manager. Suggested protocols and/or programs must meet the approval of the Curator manager for content, method and implementation. The Aquarist 2 rated associate is responsible for developing public presentation to hotel guests and public on an ongoing or as-needed basis according to Hotel or departmental manager discretion. Suggested protocols and/or programs must meet the approval of the Curator manager for content, method and implementation. The Aquarist 2 rated associate is responsible for maintaining food supplies and food inventory and food supplements for the animals cared for by the Curator department. The Aquarist 2 rated associate is responsible for anticipating both physical stores and nutritional needs of animals cared for by the Curator department. The Aquarist 2 rated associate is responsible for developing food preparation protocols when necessary. They will work closely with the department manager in developing SOP's for the preparation of daily feed, storage of feed, cleaning of food prep work area, etc . Aquarist 2 rated associate shall coordinate with manager and/or supervisor to insure a schedule that insures all Aquarists maintain uniform enrichment program protocols in their absence. Responsibilities: Follow and enforce all Highgate Hotel hotel credit policies. Have knowledge of and assist in all emergency procedures as required. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Be involved in departmental meeting, planning and execution. Help maintain productivity levels at or above budgeted standards. Assist in training and cross training of new hires and current employees on a regular basis. Able to perform daily backwashing requirements in pumproom along with basic maintenance and checklist of that area Follow all departmental requirements, especially in terms of personal safety of associates. Able to safely minute feed dives and maintenance/cleaning dives of up to 60 minutes on each scheduled shift. Dive safely at all times. Report immediately any situation that could lead to or is seen as immediately hazardous. Prepare fish food for feed dives and subsequently store food properly. Maintain standards of cleanliness as described by departmental protocol. Perform up to three dives each scheduled shift while always maintaining as awareness of decompression status as defined by their SCUBA training agency. Perform out-of-water assigned tasks as required. Assist in feed/maintenance of any and all holding, quarantine or display aquariums within the hotel. Maintain up-to-date input of all data in all logs as required. Participate in new projects as needed by hotel operations or as assigned or requested by department manager. Attend meetings in accompaniment or in place of department manager as necessary or required. Insure time schedules, ordering, receiving, scheduling of tasks, inspection of daily check listed items and input of daily data is maintained. Qualifications: High School diploma or equivalent required. Certified by a recognized SCUBA certification agency as Open Water diver or equivalent. Higher dive ratings are a plus. College course work in related field helpful, i.e. Marine Biology, Zoology, Ocean Sciences, etc Previous experience in large aquarium setting helpful. Previous animal training experience helpful. Previous work in quarantine areas helpful. Must have a valid driver's license for the applicable state. Must pass SCUBA physical and drug usage test prior to employment. Exerting up to 20 pounds of force occasionally or constantly to lift, carry, push, pull or otherwise move objects. Must be able to occasionally lift 50 lbs safely. Ability to stand, walk, climb stairs, kneel, SCUBA dive, swim, breathe-hold dive, during entire shift. Familiarity with current rulings of Union contract. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in all areas of Curator Department. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs and needs of department. Perform other duties as requested by management. Salary Range ($22.45/hr)
Mar 23, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories. Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach. Overview: The Aquarist 2 rated associate is responsible for developing/maintaining animal enrichment program(s) when necessary as determined by the Curator Manager. Suggested protocols and/or programs must meet the approval of the Curator manager for content, method and implementation. The Aquarist 2 rated associate is responsible for developing public presentation to hotel guests and public on an ongoing or as-needed basis according to Hotel or departmental manager discretion. Suggested protocols and/or programs must meet the approval of the Curator manager for content, method and implementation. The Aquarist 2 rated associate is responsible for maintaining food supplies and food inventory and food supplements for the animals cared for by the Curator department. The Aquarist 2 rated associate is responsible for anticipating both physical stores and nutritional needs of animals cared for by the Curator department. The Aquarist 2 rated associate is responsible for developing food preparation protocols when necessary. They will work closely with the department manager in developing SOP's for the preparation of daily feed, storage of feed, cleaning of food prep work area, etc . Aquarist 2 rated associate shall coordinate with manager and/or supervisor to insure a schedule that insures all Aquarists maintain uniform enrichment program protocols in their absence. Responsibilities: Follow and enforce all Highgate Hotel hotel credit policies. Have knowledge of and assist in all emergency procedures as required. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Be involved in departmental meeting, planning and execution. Help maintain productivity levels at or above budgeted standards. Assist in training and cross training of new hires and current employees on a regular basis. Able to perform daily backwashing requirements in pumproom along with basic maintenance and checklist of that area Follow all departmental requirements, especially in terms of personal safety of associates. Able to safely minute feed dives and maintenance/cleaning dives of up to 60 minutes on each scheduled shift. Dive safely at all times. Report immediately any situation that could lead to or is seen as immediately hazardous. Prepare fish food for feed dives and subsequently store food properly. Maintain standards of cleanliness as described by departmental protocol. Perform up to three dives each scheduled shift while always maintaining as awareness of decompression status as defined by their SCUBA training agency. Perform out-of-water assigned tasks as required. Assist in feed/maintenance of any and all holding, quarantine or display aquariums within the hotel. Maintain up-to-date input of all data in all logs as required. Participate in new projects as needed by hotel operations or as assigned or requested by department manager. Attend meetings in accompaniment or in place of department manager as necessary or required. Insure time schedules, ordering, receiving, scheduling of tasks, inspection of daily check listed items and input of daily data is maintained. Qualifications: High School diploma or equivalent required. Certified by a recognized SCUBA certification agency as Open Water diver or equivalent. Higher dive ratings are a plus. College course work in related field helpful, i.e. Marine Biology, Zoology, Ocean Sciences, etc Previous experience in large aquarium setting helpful. Previous animal training experience helpful. Previous work in quarantine areas helpful. Must have a valid driver's license for the applicable state. Must pass SCUBA physical and drug usage test prior to employment. Exerting up to 20 pounds of force occasionally or constantly to lift, carry, push, pull or otherwise move objects. Must be able to occasionally lift 50 lbs safely. Ability to stand, walk, climb stairs, kneel, SCUBA dive, swim, breathe-hold dive, during entire shift. Familiarity with current rulings of Union contract. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in all areas of Curator Department. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs and needs of department. Perform other duties as requested by management. Salary Range ($22.45/hr)
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Hilton Garden Inn Kauai Wailua Bay Overview The role of the Busser is ensuring our guests receive a positive and memorable experience in our dining areas. This is accomplished by setting and clearing the tables, and assisting servers with table service to ensure guest satisfaction. Responsibilities Quickly clear dirty table wipe it with moist towel or rag for resetting. Promptly and consistently reset all service-ware as prescribed. Read meal tickets and deliver food appropriately to tables based on meal ticket. Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. Transport all dirty tableware from dining room to dishwashing area for proper cleaning. Qualifications Knowledge of the appropriate table settings and service-ware. Ability to do the same task over and over, frequently in the same way. Great Customer service skills and be courteous with the guest and staff. Requires interaction with people as relates to attending to needs, requests or the expressed or implicit wishes of people. Immediate response is required. A current food handlers' card for the State of Hawaii Current TB Clearance Salary Range: Hourly rate $15.40-$16.32 Patience, tact and diplomacy. Requires lifting and carrying of objects weighing up to 50 pounds. Ability to understand verbal English to comprehend basic guest requests. Work as a productive team member by contributing positive energy. Perform the duties of the position in a safe manner. Be professional in all interactions with guests and associates.
Mar 22, 2024
Full time
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Hilton Garden Inn Kauai Wailua Bay Overview The role of the Busser is ensuring our guests receive a positive and memorable experience in our dining areas. This is accomplished by setting and clearing the tables, and assisting servers with table service to ensure guest satisfaction. Responsibilities Quickly clear dirty table wipe it with moist towel or rag for resetting. Promptly and consistently reset all service-ware as prescribed. Read meal tickets and deliver food appropriately to tables based on meal ticket. Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. Transport all dirty tableware from dining room to dishwashing area for proper cleaning. Qualifications Knowledge of the appropriate table settings and service-ware. Ability to do the same task over and over, frequently in the same way. Great Customer service skills and be courteous with the guest and staff. Requires interaction with people as relates to attending to needs, requests or the expressed or implicit wishes of people. Immediate response is required. A current food handlers' card for the State of Hawaii Current TB Clearance Salary Range: Hourly rate $15.40-$16.32 Patience, tact and diplomacy. Requires lifting and carrying of objects weighing up to 50 pounds. Ability to understand verbal English to comprehend basic guest requests. Work as a productive team member by contributing positive energy. Perform the duties of the position in a safe manner. Be professional in all interactions with guests and associates.
Amrit Ocean Resort and Residences
West Palm Beach, Florida
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: The Licensed Marriage and Family Therapist (LMFT) will join our spa and wellness center team. As an LMFT in our serene and rejuvenating environment, you will provide professional counseling services to individuals, couples, and families, focusing on enhancing their emotional well-being and maintaining healthy relationships. Your role will contribute to our mission of promoting holistic wellness and fostering a nurturing atmosphere for our clients. Responsibilities: Individual and Group Therapy: Conduct individual and group therapy sessions to address a variety of emotional, relational, and mental health concerns. Couples and Family Counseling: Provide therapy to couples and families, helping them navigate communication challenges, relationship dynamics, and family issues. Assessment and Diagnosis: Assess clients' emotional and psychological needs, make clinical diagnoses when necessary, and develop personalized treatment plans. Holistic Wellness Integration: Collaborate with other spa and wellness professionals to incorporate a holistic approach to mental and emotional well-being, combining therapy with relaxation and stress reduction techniques. Mind-Body Techniques: Incorporate mind-body techniques such as meditation, mindfulness, and yoga to help clients achieve emotional balance and improve their overall well-being. Education and Workshops: Offer workshops and educational sessions on topics related to mental health, relationships, and communication to support clients in their wellness journey. Documentation: Maintain accurate and confidential client records, progress notes, and treatment plans in compliance with legal and ethical standards. Crisis Intervention: Provide crisis intervention and support for clients in distress and coordinate referrals to appropriate resources when necessary. Professional Development: Stay updated on the latest therapeutic techniques, research, and best practices in marriage and family therapy. Client Engagement: Foster a warm and welcoming atmosphere, ensuring clients feel comfortable and supported throughout their therapeutic journey. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming. Comply with Highgate Hotels Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Qualifications: Education & Experience: Master's or Doctoral degree in Marriage and Family Therapy or a related field. Current and valid state licensure as a Marriage and Family Therapist (LMFT). CPR and first aid certification (or willingness to obtain). Strong interpersonal and communication skills. Experience in providing therapy in a spa or wellness setting is a plus. Knowledge of holistic wellness practices is desirable. Compassionate and empathetic approach to therapy. Ability to maintain confidentiality and adhere to ethical guidelines. Flexibility and willingness to work evenings and weekends as needed. Physical requirements: Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Mar 17, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: The Licensed Marriage and Family Therapist (LMFT) will join our spa and wellness center team. As an LMFT in our serene and rejuvenating environment, you will provide professional counseling services to individuals, couples, and families, focusing on enhancing their emotional well-being and maintaining healthy relationships. Your role will contribute to our mission of promoting holistic wellness and fostering a nurturing atmosphere for our clients. Responsibilities: Individual and Group Therapy: Conduct individual and group therapy sessions to address a variety of emotional, relational, and mental health concerns. Couples and Family Counseling: Provide therapy to couples and families, helping them navigate communication challenges, relationship dynamics, and family issues. Assessment and Diagnosis: Assess clients' emotional and psychological needs, make clinical diagnoses when necessary, and develop personalized treatment plans. Holistic Wellness Integration: Collaborate with other spa and wellness professionals to incorporate a holistic approach to mental and emotional well-being, combining therapy with relaxation and stress reduction techniques. Mind-Body Techniques: Incorporate mind-body techniques such as meditation, mindfulness, and yoga to help clients achieve emotional balance and improve their overall well-being. Education and Workshops: Offer workshops and educational sessions on topics related to mental health, relationships, and communication to support clients in their wellness journey. Documentation: Maintain accurate and confidential client records, progress notes, and treatment plans in compliance with legal and ethical standards. Crisis Intervention: Provide crisis intervention and support for clients in distress and coordinate referrals to appropriate resources when necessary. Professional Development: Stay updated on the latest therapeutic techniques, research, and best practices in marriage and family therapy. Client Engagement: Foster a warm and welcoming atmosphere, ensuring clients feel comfortable and supported throughout their therapeutic journey. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming. Comply with Highgate Hotels Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Qualifications: Education & Experience: Master's or Doctoral degree in Marriage and Family Therapy or a related field. Current and valid state licensure as a Marriage and Family Therapist (LMFT). CPR and first aid certification (or willingness to obtain). Strong interpersonal and communication skills. Experience in providing therapy in a spa or wellness setting is a plus. Knowledge of holistic wellness practices is desirable. Compassionate and empathetic approach to therapy. Ability to maintain confidentiality and adhere to ethical guidelines. Flexibility and willingness to work evenings and weekends as needed. Physical requirements: Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Description We would like to invite you to consider becoming a part of an organization that is dedicated to changing the way that nutrition, culinary arts, environment, and leadership are delivered in the food service setting. Integrated Support Solutions Inc. (We call ourselves ISSI) exists for the sole purpose of helping others succeed. Our chefs and dietitians are elite food and nutrition experts that work to create a fine-dining approach from hospitals to business and industry cafes. We are looking for unique individuals to represent our culture of service. We offer free or reduced-cost meals, tuition reimbursement, flexible scheduling, and opportunities for advancement. We are proactive in demonstrating our passion for our own team members by offering a Sign-On Bonus. Vital criteria for matching with this position include: This is an ideal job for someone who wants to continue inspiring others with their culinary craft without the late nights that a typical restaurant expects. It provides a predictable shift and predictable workload. Our cafes and clinical food services are our restaurants and our guests continually praise us for their superior dining experiences. We are looking for a highly organized, flexible and energetic Executive Chef/Food Services Manager to lead our Food Service team in a state of the art hospital in Dahlonega, GA, offering high end amenities to our customers. There is a $2,500 sign-on bonus. Requirements Job Duties Include: Leads the culinary team and ensuring both client and customer service/satisfaction with efficient cost-effective management. Responsible for all food service activities including preparing large volumes of food for the cafeteria, coffee shop, and weekly/monthly caterings. Responsible for quality improvement, sanitation, menu development, ordering/purchasing and food cost controls. Oversees all facets of the food service staff, including onboarding and training. Preferred Experience/Qualifications: Previous experience in high volume food production and catering. Strong Supervisory, leadership, management, and coaching skills Excellent customer service skills. Excellent time management skills. Strong written and oral communication skills. Previous management experience. Excellent financial, budgetary, and accounting skills. Awareness of current culinary trends. Food Handler's / Serv-Safe certified.
Mar 10, 2024
Full time
Description We would like to invite you to consider becoming a part of an organization that is dedicated to changing the way that nutrition, culinary arts, environment, and leadership are delivered in the food service setting. Integrated Support Solutions Inc. (We call ourselves ISSI) exists for the sole purpose of helping others succeed. Our chefs and dietitians are elite food and nutrition experts that work to create a fine-dining approach from hospitals to business and industry cafes. We are looking for unique individuals to represent our culture of service. We offer free or reduced-cost meals, tuition reimbursement, flexible scheduling, and opportunities for advancement. We are proactive in demonstrating our passion for our own team members by offering a Sign-On Bonus. Vital criteria for matching with this position include: This is an ideal job for someone who wants to continue inspiring others with their culinary craft without the late nights that a typical restaurant expects. It provides a predictable shift and predictable workload. Our cafes and clinical food services are our restaurants and our guests continually praise us for their superior dining experiences. We are looking for a highly organized, flexible and energetic Executive Chef/Food Services Manager to lead our Food Service team in a state of the art hospital in Dahlonega, GA, offering high end amenities to our customers. There is a $2,500 sign-on bonus. Requirements Job Duties Include: Leads the culinary team and ensuring both client and customer service/satisfaction with efficient cost-effective management. Responsible for all food service activities including preparing large volumes of food for the cafeteria, coffee shop, and weekly/monthly caterings. Responsible for quality improvement, sanitation, menu development, ordering/purchasing and food cost controls. Oversees all facets of the food service staff, including onboarding and training. Preferred Experience/Qualifications: Previous experience in high volume food production and catering. Strong Supervisory, leadership, management, and coaching skills Excellent customer service skills. Excellent time management skills. Strong written and oral communication skills. Previous management experience. Excellent financial, budgetary, and accounting skills. Awareness of current culinary trends. Food Handler's / Serv-Safe certified.
Job Description Job Description Description:EVENT COORDINATORThe Event Coordinator will oversee and manage all event functions, member sponsored events and non-member events at The Pickleball Club LLC and the Play for Life Foundation Inc. This passionate candidate will have a passion for providing exceptional service and experiences to the membership and their guests, while achieving budgetary sales goals. They will also have responsibility for the Play for Life Foundation Lakewood Ranch coordination and promotion.The Event Coordinator will provide inquires with welcoming tours, necessary information, pricing, etc. to give an understanding of the overall price and operational expectation of the function. This sales position will write and execute all contracts and requests for deposits. The Event Coordinator will then formulate a Banquet Event Order BEO or a Foundation Event Order FEO that includes all details of the event, such as date, timing, location, floor plans, persons expected, food selections, pricing, audio/visual needs, etc. The Events Coordinator will also monitor status of all scheduled payments, attendee final count, and food and beverage selections. The principal location for events will be the Players' lounge and the Players' Courtyard. The Events Coordinator will coordinate a team of department managers, e.g. Pickles Caf , Dinks ProShop, Programming, and Facility. Responsibilities:The position will have primary responsibility for coordinating events, receptions, fundraisers, tournaments, parties, etc. within the club.Promote both member and non-member events.Meet special event revenue goalsSupervises the set-ups, breakdowns, staffing levels and quality of service. Day of event management and execution Pre-event planning activities include finalization of event details with the member or sponsored individual including creating floor plans, event space walk through, billing & account maintenance. Working with the front and back of house teams to ensure the event is set-up and service is carried out according to the client's expectations, following the outline of the BEOs. Attendance at weekly Management meetingsParticipate as needed in the execution of club-sponsored events for members. Ensuring all introductions and member communications are responded to in an enthusiastic and timely manner. Regularly reviewing upcoming events and having a thorough understanding of all requirements as well as member expectations on scheduled events Maintaining accurate and comprehensive database and files with event information Demonstrating clear and open communication with staff on events Requirements:RequirementsEducation: While there isn't a specific degree required to become an event coordinator, many professionals in this field have a bachelor's degree in hospitality management, marketing, communications, business administration, or a related field. Experience: Entry-level event coordinator positions accept candidates with little to no experience, but having relevant experience through internships, part-time jobs, or volunteer work can be beneficial. As you progress in your career, we typically look for several years of experience in event planning and management.Certifications: While not always required, obtaining certifications can demonstrate your expertise and commitment to the field. Certifications such as Certified Meeting Professional (CMP) or Certified Special Events Professional (CSEP) are examples of credentials that can enhance your credentials as an event coordinator.Networking: Building a network of contacts in the event planning industry can be beneficial for finding job opportunities, learning about industry trends, and obtaining referrals.Work Schedule: Ability to work weekends, evenings, and some holidaysDue to the cyclical nature of the industry, team members may be required to work varying schedules to reflect the needs of the property. In addition, attendance at all scheduled skill development sessions and departmental meetings is required. Skills:Organizational Skills: Event coordinators need to be highly organized to manage multiple tasks, deadlines, and details simultaneously.Communication Skills: Strong written and verbal communication skills are essential for effectively communicating with clients, vendors, team members, and attendees.Problem-Solving Skills: Events rarely go exactly as planned, so event coordinators need to be able to think quickly on their feet and solve problems as they arise.Attention to Detail: From creating event timelines to coordinating logistics, attention to detail is critical to ensure that every aspect of an event runs smoothly.Negotiation Skills: Event coordinators often negotiate contracts with vendors, so having good negotiation skills is important.Creativity: Being able to come up with creative ideas for themes, decorations, and activities can help make an event memorable.Computer Skills: Proficiency with event management software, spreadsheets, word processing, and presentation software is often required.Customer Service Skills: Event coordinators need to be able to provide excellent customer service to clients and attendees to ensure satisfaction.Reporting: The Events Coordinator reports to the Membership ManagerAdditional Requirements:Employees are required to be CPR/AED Certified or must complete in person training and obtain certification at their own cost within 30 days of employment.The ability to lift 25 pounds regularly, squat and bend over regularly. carry out repetitive motions regularly, lift and carry awkward items, stand for length of shift Must have a valid form of ID Must be able to sit and stand for prolonged periods of time Moderate noise level in the work environment We are a Drug Free Workplace. Passing a drug test is a condition of employment. The functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work of different assignment positions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.EEO Statement: The Pickleball Club is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Mar 27, 2024
Full time
Job Description Job Description Description:EVENT COORDINATORThe Event Coordinator will oversee and manage all event functions, member sponsored events and non-member events at The Pickleball Club LLC and the Play for Life Foundation Inc. This passionate candidate will have a passion for providing exceptional service and experiences to the membership and their guests, while achieving budgetary sales goals. They will also have responsibility for the Play for Life Foundation Lakewood Ranch coordination and promotion.The Event Coordinator will provide inquires with welcoming tours, necessary information, pricing, etc. to give an understanding of the overall price and operational expectation of the function. This sales position will write and execute all contracts and requests for deposits. The Event Coordinator will then formulate a Banquet Event Order BEO or a Foundation Event Order FEO that includes all details of the event, such as date, timing, location, floor plans, persons expected, food selections, pricing, audio/visual needs, etc. The Events Coordinator will also monitor status of all scheduled payments, attendee final count, and food and beverage selections. The principal location for events will be the Players' lounge and the Players' Courtyard. The Events Coordinator will coordinate a team of department managers, e.g. Pickles Caf , Dinks ProShop, Programming, and Facility. Responsibilities:The position will have primary responsibility for coordinating events, receptions, fundraisers, tournaments, parties, etc. within the club.Promote both member and non-member events.Meet special event revenue goalsSupervises the set-ups, breakdowns, staffing levels and quality of service. Day of event management and execution Pre-event planning activities include finalization of event details with the member or sponsored individual including creating floor plans, event space walk through, billing & account maintenance. Working with the front and back of house teams to ensure the event is set-up and service is carried out according to the client's expectations, following the outline of the BEOs. Attendance at weekly Management meetingsParticipate as needed in the execution of club-sponsored events for members. Ensuring all introductions and member communications are responded to in an enthusiastic and timely manner. Regularly reviewing upcoming events and having a thorough understanding of all requirements as well as member expectations on scheduled events Maintaining accurate and comprehensive database and files with event information Demonstrating clear and open communication with staff on events Requirements:RequirementsEducation: While there isn't a specific degree required to become an event coordinator, many professionals in this field have a bachelor's degree in hospitality management, marketing, communications, business administration, or a related field. Experience: Entry-level event coordinator positions accept candidates with little to no experience, but having relevant experience through internships, part-time jobs, or volunteer work can be beneficial. As you progress in your career, we typically look for several years of experience in event planning and management.Certifications: While not always required, obtaining certifications can demonstrate your expertise and commitment to the field. Certifications such as Certified Meeting Professional (CMP) or Certified Special Events Professional (CSEP) are examples of credentials that can enhance your credentials as an event coordinator.Networking: Building a network of contacts in the event planning industry can be beneficial for finding job opportunities, learning about industry trends, and obtaining referrals.Work Schedule: Ability to work weekends, evenings, and some holidaysDue to the cyclical nature of the industry, team members may be required to work varying schedules to reflect the needs of the property. In addition, attendance at all scheduled skill development sessions and departmental meetings is required. Skills:Organizational Skills: Event coordinators need to be highly organized to manage multiple tasks, deadlines, and details simultaneously.Communication Skills: Strong written and verbal communication skills are essential for effectively communicating with clients, vendors, team members, and attendees.Problem-Solving Skills: Events rarely go exactly as planned, so event coordinators need to be able to think quickly on their feet and solve problems as they arise.Attention to Detail: From creating event timelines to coordinating logistics, attention to detail is critical to ensure that every aspect of an event runs smoothly.Negotiation Skills: Event coordinators often negotiate contracts with vendors, so having good negotiation skills is important.Creativity: Being able to come up with creative ideas for themes, decorations, and activities can help make an event memorable.Computer Skills: Proficiency with event management software, spreadsheets, word processing, and presentation software is often required.Customer Service Skills: Event coordinators need to be able to provide excellent customer service to clients and attendees to ensure satisfaction.Reporting: The Events Coordinator reports to the Membership ManagerAdditional Requirements:Employees are required to be CPR/AED Certified or must complete in person training and obtain certification at their own cost within 30 days of employment.The ability to lift 25 pounds regularly, squat and bend over regularly. carry out repetitive motions regularly, lift and carry awkward items, stand for length of shift Must have a valid form of ID Must be able to sit and stand for prolonged periods of time Moderate noise level in the work environment We are a Drug Free Workplace. Passing a drug test is a condition of employment. The functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work of different assignment positions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.EEO Statement: The Pickleball Club is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
The Role The POOL Barback is responsible for providing supplies and providing the bartender with items upon request that help assure exceptional guest service specifically in the Concessions environment. 2024 Pool Season 05/01/2024 to 09/02/2024. This is a PT SEASONAL role. Must be 18 years of age Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. Responsibilities: The POOL Barback is responsible for providing supplies and providing the bartender with items upon request that help assure exceptional guest service specifically in the Concessions environment. Responsible for stocking bar items daily and filling the ice bins as needed. Anticipate needs throughout the shift. Assist in keeping all areas clean and organized. Report timely to work and prepared to start at the starting time. Know your work area and set up as directed. Abide by the operating standards outlined in the policy and procedure manual. Ensure prompt, quality service is provided. Perform other related duties, tasks and responsibilities as required from time to time. Qualifications: All applicants must be at least 18 years of age. Ability to interact with co-workers in order to assure compliance with company service standards. Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Ability to multi task in a fast paced, team orientated setting. Must be able to read, speak and write English Language in order to communicate with guests. Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds. Ability to work all Yankee Stadium events, including: extended hours, nights, weekends, and holidays. Must have sufficient mobility to perform assigned production tasks including: constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time Must have two(2) to three(3) years working in a fast paced bar, high-end club, or restaurant Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Mar 26, 2024
Full time
The Role The POOL Barback is responsible for providing supplies and providing the bartender with items upon request that help assure exceptional guest service specifically in the Concessions environment. 2024 Pool Season 05/01/2024 to 09/02/2024. This is a PT SEASONAL role. Must be 18 years of age Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. Responsibilities: The POOL Barback is responsible for providing supplies and providing the bartender with items upon request that help assure exceptional guest service specifically in the Concessions environment. Responsible for stocking bar items daily and filling the ice bins as needed. Anticipate needs throughout the shift. Assist in keeping all areas clean and organized. Report timely to work and prepared to start at the starting time. Know your work area and set up as directed. Abide by the operating standards outlined in the policy and procedure manual. Ensure prompt, quality service is provided. Perform other related duties, tasks and responsibilities as required from time to time. Qualifications: All applicants must be at least 18 years of age. Ability to interact with co-workers in order to assure compliance with company service standards. Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Ability to multi task in a fast paced, team orientated setting. Must be able to read, speak and write English Language in order to communicate with guests. Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds. Ability to work all Yankee Stadium events, including: extended hours, nights, weekends, and holidays. Must have sufficient mobility to perform assigned production tasks including: constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time Must have two(2) to three(3) years working in a fast paced bar, high-end club, or restaurant Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake. The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a talented and experienced Corporate Banquet Chef to work with our food and beverage team. Averill Hospitality is a leading provider of corporate catering services, specializing in delivering exceptional culinary experiences for corporate events and banquets. We are committed to providing high-quality cuisine and impeccable service to our clients, ensuring memorable dinning experiences for their guests. POSITION OVERVIEW The ideal candidate will be responsible for designing innovative menus, supervising kitchen staff, and overseeing the preparation and execution of culinary offerings for corporate events and banquets. The Corporate Banquet Chef will collaborate closely with event planner and clients to ensue that menu selections meet their preferences while maintaining the highest standards of quality and presentation. KEY RESPONSIBILITIES: Menu Development: Design creative and diverse menus tailored to meet the needs and preferences of corporate clients, incorporating seasonal ingredients, dietary restrictions, and culinary trends. Kitchen Management: Supervise kitchen staff, including sous chefs, cooks, and kitchen assistants to ensure efficient operation and adherence to food safety and sanitation standards. Food preparation: Oversee the preparation and execution of culinary offerings for corporate events and banquets, ensuring that dishes are prepared to the highest standards. Collaboration: Collaborate closely with event planners and clients to understand their vision and requirements offering expert guidance and recommendations to enhance the dining experience. Inventory Management: Manage inventory levels and ordering of food supplies, ensuring adequate stock levels while minimizing waste and controlling costs. Training and Development: Provide training and mentorship to kitchen staff, fostering a culture of continuous learning and professional growth. Quality Assurance: Conduct regular quality inspections to ensure that all culinary offerings meet established standards of excellence, addressing any issues or concerns promptly and effectively. QUALIFICATIONS: Proven experience as a Chef in a corporate or banquet setting with a minimum of 2 years of culinary experience. Culinary degree or equivalent certification from a recognized culinary institution. Strong creative culinary skills, with a passion for innovation and excellence. Excellent leadership and management abilities with a track record of supervising and motivating kitchen staff. Exceptional organizational an multitasking skills, with the agility to manage multiple priorities and deadlines effectively. Solid understanding of food safety and sanitation regulations. Strong communication and interpersonal skills, with the ability to collaborate effectively with clients, event planners, and internal stakeholders. PREFERRED QUALIFICATIONS: Experience working in a high-volume catering or banquet environment. Familiarity with various cuisines and dietary preferences. Certification in food safety and sanitation (e.g. ServSafe). Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Mar 24, 2024
Full time
The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake. The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a talented and experienced Corporate Banquet Chef to work with our food and beverage team. Averill Hospitality is a leading provider of corporate catering services, specializing in delivering exceptional culinary experiences for corporate events and banquets. We are committed to providing high-quality cuisine and impeccable service to our clients, ensuring memorable dinning experiences for their guests. POSITION OVERVIEW The ideal candidate will be responsible for designing innovative menus, supervising kitchen staff, and overseeing the preparation and execution of culinary offerings for corporate events and banquets. The Corporate Banquet Chef will collaborate closely with event planner and clients to ensue that menu selections meet their preferences while maintaining the highest standards of quality and presentation. KEY RESPONSIBILITIES: Menu Development: Design creative and diverse menus tailored to meet the needs and preferences of corporate clients, incorporating seasonal ingredients, dietary restrictions, and culinary trends. Kitchen Management: Supervise kitchen staff, including sous chefs, cooks, and kitchen assistants to ensure efficient operation and adherence to food safety and sanitation standards. Food preparation: Oversee the preparation and execution of culinary offerings for corporate events and banquets, ensuring that dishes are prepared to the highest standards. Collaboration: Collaborate closely with event planners and clients to understand their vision and requirements offering expert guidance and recommendations to enhance the dining experience. Inventory Management: Manage inventory levels and ordering of food supplies, ensuring adequate stock levels while minimizing waste and controlling costs. Training and Development: Provide training and mentorship to kitchen staff, fostering a culture of continuous learning and professional growth. Quality Assurance: Conduct regular quality inspections to ensure that all culinary offerings meet established standards of excellence, addressing any issues or concerns promptly and effectively. QUALIFICATIONS: Proven experience as a Chef in a corporate or banquet setting with a minimum of 2 years of culinary experience. Culinary degree or equivalent certification from a recognized culinary institution. Strong creative culinary skills, with a passion for innovation and excellence. Excellent leadership and management abilities with a track record of supervising and motivating kitchen staff. Exceptional organizational an multitasking skills, with the agility to manage multiple priorities and deadlines effectively. Solid understanding of food safety and sanitation regulations. Strong communication and interpersonal skills, with the ability to collaborate effectively with clients, event planners, and internal stakeholders. PREFERRED QUALIFICATIONS: Experience working in a high-volume catering or banquet environment. Familiarity with various cuisines and dietary preferences. Certification in food safety and sanitation (e.g. ServSafe). Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Joule Dallas, TX Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas. Overview: The Reservations Supervisor plays a leading role in generating revenue for the hotel. Some of your daily tasks will involve following sales strategies, listening and communicating effectively with a wide range of callers, closing sales, and inputting detailed information into the property management system. Our Reservations Supervisor needs to be available to work on different shifts designed to cover the Reservation Center between 7 AM and 11 PM, seven days a week. The Supervisor will be responsible for managing processes, maintaining standards and doing schedules for ambassadors. Responsibilities: Maintain a professional and high-quality service oriented environment at all times Process all reservation requests, changes and cancellations received by phone, fax, email, and through corporate reservations center or travel agencies Maximize rate for all reservations, and use up-selling techniques Maintain current knowledge of all hotels & outlets offerings and hours of operation Access guest history records and maintain accurate information Resolve guest complaints, ensuring guest satisfaction Support groups and events team as required, ensuring a timely service and optimum satisfaction Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training, conducting coaching and counseling and delivering recognition Perform other reasonable job duties as requested by leader Qualifications: High School Diploma or related Minimum of 1 year of general Hotel experience required Minimum of 1 year of experience in a luxury hospitality setting preferred Excellent written and verbal communication skills Ability to effectively engage individuals over the phone Organized and detail oriented with the ability to be flexible Must possess the ability to handle stressful situations in a calm, professional manner Proactive and exceptional organization skills Time management focused Must have strong computer skills Available to work a varied schedule that will include evenings and weekends Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests
Mar 23, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Joule Dallas, TX Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas. Overview: The Reservations Supervisor plays a leading role in generating revenue for the hotel. Some of your daily tasks will involve following sales strategies, listening and communicating effectively with a wide range of callers, closing sales, and inputting detailed information into the property management system. Our Reservations Supervisor needs to be available to work on different shifts designed to cover the Reservation Center between 7 AM and 11 PM, seven days a week. The Supervisor will be responsible for managing processes, maintaining standards and doing schedules for ambassadors. Responsibilities: Maintain a professional and high-quality service oriented environment at all times Process all reservation requests, changes and cancellations received by phone, fax, email, and through corporate reservations center or travel agencies Maximize rate for all reservations, and use up-selling techniques Maintain current knowledge of all hotels & outlets offerings and hours of operation Access guest history records and maintain accurate information Resolve guest complaints, ensuring guest satisfaction Support groups and events team as required, ensuring a timely service and optimum satisfaction Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training, conducting coaching and counseling and delivering recognition Perform other reasonable job duties as requested by leader Qualifications: High School Diploma or related Minimum of 1 year of general Hotel experience required Minimum of 1 year of experience in a luxury hospitality setting preferred Excellent written and verbal communication skills Ability to effectively engage individuals over the phone Organized and detail oriented with the ability to be flexible Must possess the ability to handle stressful situations in a calm, professional manner Proactive and exceptional organization skills Time management focused Must have strong computer skills Available to work a varied schedule that will include evenings and weekends Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests
Property Description Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! Overview This is a seasonal position from April - early November. Housing and meals provided at $17/day. Must be authorized to work in the US without visa sponsorship. Are you a culinary maestro with a passion for creating extraordinary dining experiences? Join our award-winning team as a Chef de Cuisine and showcase your culinary prowess in our esteemed establishment. This is your chance to bring your high energy, creativity, and expertise to our kitchen, delighting guests with your innovative dishes and leading a team of talented chefs. As a Chef de Cuisine, you will work with the Executive Chef in overseeing all aspects of culinary operations, from menu creation and food preparation to kitchen management and team development. With your unwavering enthusiasm and commitment to excellence, you will ensure that every dish that leaves our kitchen is a masterpiece. You will have the opportunity to work with premium ingredients, embrace new cooking techniques, and collaborate with our talented culinary team to create memorable dining experiences. Why join us: Competitive salary and benefits package Opportunity to work in a renowned hotel/resort Collaborative and supportive work environment Access to state-of-the-art kitchen facilities If you are a culinary virtuoso with a passion for pushing culinary boundaries and creating unforgettable dining experiences, we invite you to apply now for the Chef de Cuisine position! Join our esteemed culinary team and be part of our commitment to delivering exceptional cuisine and delighting our guests' palates. Qualifications 2+ years Culinary leadership experience preferred 5+ years cooking experience College degree or certification in culinary field/hospitality field preferred Food/Beverage Service Worker Permit, where applicable Ability to communicate effectively with the public and other Team Members Read, write and speak and understand English Ability to understand financial goals and accomplish them Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Three Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Mar 21, 2024
Full time
Property Description Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! Overview This is a seasonal position from April - early November. Housing and meals provided at $17/day. Must be authorized to work in the US without visa sponsorship. Are you a culinary maestro with a passion for creating extraordinary dining experiences? Join our award-winning team as a Chef de Cuisine and showcase your culinary prowess in our esteemed establishment. This is your chance to bring your high energy, creativity, and expertise to our kitchen, delighting guests with your innovative dishes and leading a team of talented chefs. As a Chef de Cuisine, you will work with the Executive Chef in overseeing all aspects of culinary operations, from menu creation and food preparation to kitchen management and team development. With your unwavering enthusiasm and commitment to excellence, you will ensure that every dish that leaves our kitchen is a masterpiece. You will have the opportunity to work with premium ingredients, embrace new cooking techniques, and collaborate with our talented culinary team to create memorable dining experiences. Why join us: Competitive salary and benefits package Opportunity to work in a renowned hotel/resort Collaborative and supportive work environment Access to state-of-the-art kitchen facilities If you are a culinary virtuoso with a passion for pushing culinary boundaries and creating unforgettable dining experiences, we invite you to apply now for the Chef de Cuisine position! Join our esteemed culinary team and be part of our commitment to delivering exceptional cuisine and delighting our guests' palates. Qualifications 2+ years Culinary leadership experience preferred 5+ years cooking experience College degree or certification in culinary field/hospitality field preferred Food/Beverage Service Worker Permit, where applicable Ability to communicate effectively with the public and other Team Members Read, write and speak and understand English Ability to understand financial goals and accomplish them Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Three Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Are you hospitality-driven? Do you love making guests and others feel welcome? Austin Country Club is seeking a full- or part-time Cabana Pool Server to join our food and beverage service team! WHY JOIN US? As one of the oldest and finest clubs in the south, we know that a great experience starts with great people. We have a tradition of excellence not only with club history but also with our team members. Our work environment is fast-paced, collaborative, flexible, and mission-oriented. To show our appreciation for all that our employees do, we offer generous perks as well as competitive, comparable compensation and professional development opportunities to help them gain valuable skills for their careers. Excellent pay Competitive pay rate of $15/hour plus a share of the service tip pool Outstanding benefits Paid holidays and paid time off for full-time employees Health, dental, vision, and life insurance 401K matched up to 4% for full-time employees after 90 days of employment Long-Term disability Base plan and buy-up plan for benefits Referral program and ability to earn $3,000 per year Potential wellness programs Team member pro shop discounts Custom quality uniforms - $500 in uniform expenses upfront and $1,200 annually Free "on duty" meals Growth and development opportunities WHO ARE WE? Founded in 1899, Austin Country Club is one of the oldest existing clubs in Texas and home to Harvey Penick, one of the greatest golf instructors who ever lived. As a private, family-oriented club that is rich in tradition, we are known for the quality of our membership and unmatched customer service that exceeds expectations. We are located along the banks of the Colorado River with Austin's iconic Pennybacker Bridge as our backdrop. Spanning over 180 acres of hill country vistas and canyon views in Davenport Ranch, our property is just 10 miles west of downtown Austin. WHAT YOUR DAY ENTAILS The typical schedule requires flexibility to work weekdays, weekends, and holidays, with shifts typically lasting around 8 hours. As a full- or part-time Cabana Pool Server, you deliver top-tier service to our valued members. Your day-to-day involves setting up and breaking down the dining area, ensuring it's always pristine and inviting. With a wealth of knowledge about our menu offerings, you expertly guide members through their choices. Accuracy is key when handling member checks and closing them out efficiently. Your keen eye for detail extends to anticipating members' needs before they arise, all while maintaining a friendly and unobtrusive presence. Whether assisting with orders, answering questions, or engaging with members to make them feel at home, you're dedicated to creating an exceptional experience. Your role also involves monitoring and maintaining cleanliness and safety standards throughout the hospitality areas. With a passion for hospitality and a commitment to excellence, you ensure our members feel welcomed and cared for at every visit! QUALIFICATIONS FOR A CABANA POOL SERVER High school diploma or GED Ability to move and lift up to 40 pounds Ability to stand and walk for extended periods Ability to work an 8-hour shift in an outdoor environment Restaurant or club service experience (preferred) Attributes: Presentable - (Able to put your best foot forward) Strong communicator - (Able to assess needs and desires by communicating with members and fellow staff) Team Player - (Work closely with the food and beverage department team) Genuine - (Passionate about delivering top-notch service) Fast-paced - (Able to manage multiple tasks) If this sounds like you, apply for this full- or part-time position now! It's incredibly easy with our initial application. Job Posted by ApplicantPro
Mar 21, 2024
Full time
Are you hospitality-driven? Do you love making guests and others feel welcome? Austin Country Club is seeking a full- or part-time Cabana Pool Server to join our food and beverage service team! WHY JOIN US? As one of the oldest and finest clubs in the south, we know that a great experience starts with great people. We have a tradition of excellence not only with club history but also with our team members. Our work environment is fast-paced, collaborative, flexible, and mission-oriented. To show our appreciation for all that our employees do, we offer generous perks as well as competitive, comparable compensation and professional development opportunities to help them gain valuable skills for their careers. Excellent pay Competitive pay rate of $15/hour plus a share of the service tip pool Outstanding benefits Paid holidays and paid time off for full-time employees Health, dental, vision, and life insurance 401K matched up to 4% for full-time employees after 90 days of employment Long-Term disability Base plan and buy-up plan for benefits Referral program and ability to earn $3,000 per year Potential wellness programs Team member pro shop discounts Custom quality uniforms - $500 in uniform expenses upfront and $1,200 annually Free "on duty" meals Growth and development opportunities WHO ARE WE? Founded in 1899, Austin Country Club is one of the oldest existing clubs in Texas and home to Harvey Penick, one of the greatest golf instructors who ever lived. As a private, family-oriented club that is rich in tradition, we are known for the quality of our membership and unmatched customer service that exceeds expectations. We are located along the banks of the Colorado River with Austin's iconic Pennybacker Bridge as our backdrop. Spanning over 180 acres of hill country vistas and canyon views in Davenport Ranch, our property is just 10 miles west of downtown Austin. WHAT YOUR DAY ENTAILS The typical schedule requires flexibility to work weekdays, weekends, and holidays, with shifts typically lasting around 8 hours. As a full- or part-time Cabana Pool Server, you deliver top-tier service to our valued members. Your day-to-day involves setting up and breaking down the dining area, ensuring it's always pristine and inviting. With a wealth of knowledge about our menu offerings, you expertly guide members through their choices. Accuracy is key when handling member checks and closing them out efficiently. Your keen eye for detail extends to anticipating members' needs before they arise, all while maintaining a friendly and unobtrusive presence. Whether assisting with orders, answering questions, or engaging with members to make them feel at home, you're dedicated to creating an exceptional experience. Your role also involves monitoring and maintaining cleanliness and safety standards throughout the hospitality areas. With a passion for hospitality and a commitment to excellence, you ensure our members feel welcomed and cared for at every visit! QUALIFICATIONS FOR A CABANA POOL SERVER High school diploma or GED Ability to move and lift up to 40 pounds Ability to stand and walk for extended periods Ability to work an 8-hour shift in an outdoor environment Restaurant or club service experience (preferred) Attributes: Presentable - (Able to put your best foot forward) Strong communicator - (Able to assess needs and desires by communicating with members and fellow staff) Team Player - (Work closely with the food and beverage department team) Genuine - (Passionate about delivering top-notch service) Fast-paced - (Able to manage multiple tasks) If this sounds like you, apply for this full- or part-time position now! It's incredibly easy with our initial application. Job Posted by ApplicantPro
Pool Cafe Server Department: Food and Beverage Reports To: Restaurant Leadership, Food and Beverage Supervisor Job Description: Oak Hill Country Club, a Five Star Platinum Club of the World, is seeking dedicated, experienced, fast-paced individuals to join our service team at the Pool. Our Pool Cafe Server is responsible for providing our members and guests with friendly, professional, and expedient service to help create memorable dining experiences. A Pool Cafe Server possesses a strong understanding of flavor profiles and pairings. They successfully collaborate with kitchen staff to provide a seamless experience for the members/guests. General Requirements: Must be at least 18 years old to be considered. Complies with Oak Hill Country Club's Acorns of Excellence. Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards. Exceptional attention to detail. Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests. Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships. Able to consistently perform tasks with little direct supervision. Works harmoniously and professionally with co-workers. Job Requirements: Communication: Warmly and promptly welcome each member and guest within 1-2 minutes of seating, utilizing the members name naturally as a signal of recognition. Confidently deliver enticing information regarding food and beverage options and daily specials. They expertly answer questions and help curate the experience from start to finish. Communicate any special requests, special cooking instructions or food allergies to the culinary and/or beverage team and ensure that they are perfectly executed. Attends daily line-up and can retain information regarding service on the fly and quickly pivot to apply changes recommended by management. Accurately presents information from Culinary Team to the membership. Organization: Carefully attend to the details ensuring an understanding of member orders and special requests. Accurately utilize the Point-of-Sale system to reflect the correct member and guest orders. Review each order, prior to service, to ensure it is to the members' specifications. Complete pre-opening and closing tasks as assigned, side work. Collaborates with other members of the team to ensure prioritization of Member/Guest needs and asks for help to prevent delays in service. Provide an exceptional service experience by adhering to Oak Hill's service standards, clearing, and resetting as needed throughout service. Is responsible for timeliness of service to include tracking ticket times on all Food and Beverage items. Ensures timing standards are being met (3-5 minutes for beverages, converses with kitchen when entrees exceed 10-minute mark post-fire). Owns communication both internally with the team and externally with members/guests to guarantee prompt service and is a proper steward of their time. Prioritization: Promptly and effectively resolve any service issues that arise, seeking assistance from management where appropriate. The Pool Cafe Server always maintains a professional posture and appears approachable and attentive. They are responsive to requests but are intuitive and approach the tables in a nonintrusive fashion. Exhibit an exceptional knowledge of all Oak Hill's standards and operating procedures. They hold themselves to the highest standards and always represent the brand. Develop a strong working knowledge of member names and preferences. Ensure the cleanliness and organization of all dining and back of house spaces. Be able to consistently perform tasks with little direct supervision. Understand and be able to perform your role in an emergency. In addition, other duties may be required as directed by management. Beverage Responsibilities: Follow's the Club's policies and procedures for serving alcoholic beverages. Notify a manager if you believe a member/guest is intoxicated. Ensure that all laws applicable to beverage operations are consistently followed. Understanding of all alcoholic and non-alcoholic beverages. Able to prepare and service mixed and craft cocktails. Maintain cleanliness and sanitation of beverage area, glassware and equipment. Maintain an adequate supply of liquors, wines, beer and other beverages with effective inventory management system. Physical Requirements: Must be able to continuously sit, stand, and walk for a minimum of 8 hours. Must be able to bend, kneel, push, and pull over the course of a shift. All employees must maintain a neat, clean, and well-groomed appearance per Oak Hill's appearance standards. Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity, and other elements. Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts. Must have a reliable form of transportation to and from work. Ability to read, write, and communicate effectively in English, both written and oral. Must be able to periodically lift and carry up to 30 lbs. over the course of a shift. Qualifications: Education: High school or equivalent education required. Experience: Previous waitress, waiter or banquet server experience preferred. Country club experience strongly preferred. A genuine interest and passion for service, food, wine, and spirits is a plus. Licenses & Certificates: Ability to obtain and/or maintain any government required licenses, certificates or permits. Food safety certification (SERVE SAFE), Alcohol beverage certification (TIPS or FAIR).
Mar 21, 2024
Full time
Pool Cafe Server Department: Food and Beverage Reports To: Restaurant Leadership, Food and Beverage Supervisor Job Description: Oak Hill Country Club, a Five Star Platinum Club of the World, is seeking dedicated, experienced, fast-paced individuals to join our service team at the Pool. Our Pool Cafe Server is responsible for providing our members and guests with friendly, professional, and expedient service to help create memorable dining experiences. A Pool Cafe Server possesses a strong understanding of flavor profiles and pairings. They successfully collaborate with kitchen staff to provide a seamless experience for the members/guests. General Requirements: Must be at least 18 years old to be considered. Complies with Oak Hill Country Club's Acorns of Excellence. Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards. Exceptional attention to detail. Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests. Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships. Able to consistently perform tasks with little direct supervision. Works harmoniously and professionally with co-workers. Job Requirements: Communication: Warmly and promptly welcome each member and guest within 1-2 minutes of seating, utilizing the members name naturally as a signal of recognition. Confidently deliver enticing information regarding food and beverage options and daily specials. They expertly answer questions and help curate the experience from start to finish. Communicate any special requests, special cooking instructions or food allergies to the culinary and/or beverage team and ensure that they are perfectly executed. Attends daily line-up and can retain information regarding service on the fly and quickly pivot to apply changes recommended by management. Accurately presents information from Culinary Team to the membership. Organization: Carefully attend to the details ensuring an understanding of member orders and special requests. Accurately utilize the Point-of-Sale system to reflect the correct member and guest orders. Review each order, prior to service, to ensure it is to the members' specifications. Complete pre-opening and closing tasks as assigned, side work. Collaborates with other members of the team to ensure prioritization of Member/Guest needs and asks for help to prevent delays in service. Provide an exceptional service experience by adhering to Oak Hill's service standards, clearing, and resetting as needed throughout service. Is responsible for timeliness of service to include tracking ticket times on all Food and Beverage items. Ensures timing standards are being met (3-5 minutes for beverages, converses with kitchen when entrees exceed 10-minute mark post-fire). Owns communication both internally with the team and externally with members/guests to guarantee prompt service and is a proper steward of their time. Prioritization: Promptly and effectively resolve any service issues that arise, seeking assistance from management where appropriate. The Pool Cafe Server always maintains a professional posture and appears approachable and attentive. They are responsive to requests but are intuitive and approach the tables in a nonintrusive fashion. Exhibit an exceptional knowledge of all Oak Hill's standards and operating procedures. They hold themselves to the highest standards and always represent the brand. Develop a strong working knowledge of member names and preferences. Ensure the cleanliness and organization of all dining and back of house spaces. Be able to consistently perform tasks with little direct supervision. Understand and be able to perform your role in an emergency. In addition, other duties may be required as directed by management. Beverage Responsibilities: Follow's the Club's policies and procedures for serving alcoholic beverages. Notify a manager if you believe a member/guest is intoxicated. Ensure that all laws applicable to beverage operations are consistently followed. Understanding of all alcoholic and non-alcoholic beverages. Able to prepare and service mixed and craft cocktails. Maintain cleanliness and sanitation of beverage area, glassware and equipment. Maintain an adequate supply of liquors, wines, beer and other beverages with effective inventory management system. Physical Requirements: Must be able to continuously sit, stand, and walk for a minimum of 8 hours. Must be able to bend, kneel, push, and pull over the course of a shift. All employees must maintain a neat, clean, and well-groomed appearance per Oak Hill's appearance standards. Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity, and other elements. Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts. Must have a reliable form of transportation to and from work. Ability to read, write, and communicate effectively in English, both written and oral. Must be able to periodically lift and carry up to 30 lbs. over the course of a shift. Qualifications: Education: High school or equivalent education required. Experience: Previous waitress, waiter or banquet server experience preferred. Country club experience strongly preferred. A genuine interest and passion for service, food, wine, and spirits is a plus. Licenses & Certificates: Ability to obtain and/or maintain any government required licenses, certificates or permits. Food safety certification (SERVE SAFE), Alcohol beverage certification (TIPS or FAIR).
Amrit Ocean Resort and Residences
West Palm Beach, Florida
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: Provide first class service to our guests, while promoting and selling the Spa services and its products at every opportunity. Assist guests with their needs, and direct the clients as appropriate and perform various administrative duties. Responsibilities: Greeting guests with direct eye contact and a smile. Booking and scheduling appointments Comprehensive knowledge of the operating procedures based on SOP's. Deliver excellent guest service Answering phone calls within 3 rings Provide thorough information about services and facilities via phone, fax, mail or in person. Check guests in for services Collect payment for services Ensure accuracy of all transactions and paperwork Stocking, cleaning, organizing and maintaining their work area(s). Inform guest about specials, sales and featured items and services. Assisting management with reports and other projects as needed. Perform all side work as assigned Cleans and maintain on a daily and by use basis. Assist guest with any questions or concerns Must be available to work all shifts and days including opening, closing and some holiday shifts. Will be required to adjust schedule based on business demands. Performs all other duties as assigned Qualifications: Must possess outstanding customer service, organizational, interpersonal, and administrative skills as well as excellent attention to detail and the ability to multi-task. Must be solution oriented and the ability to work well under pressure. Previous cash handling experience is preferred Candidate must be able to work efficiently within a team environment and individually. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be open to coaching and feedback. Must possess excellent communication skills and phone etiquette. Must be well groomed and professional. Must be able to communicate effectively with guests, management, and other associates. Additional foreign language a plus. Willingness to maintain the highest level of confidentiality regarding guests and staff. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities
Mar 21, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: Provide first class service to our guests, while promoting and selling the Spa services and its products at every opportunity. Assist guests with their needs, and direct the clients as appropriate and perform various administrative duties. Responsibilities: Greeting guests with direct eye contact and a smile. Booking and scheduling appointments Comprehensive knowledge of the operating procedures based on SOP's. Deliver excellent guest service Answering phone calls within 3 rings Provide thorough information about services and facilities via phone, fax, mail or in person. Check guests in for services Collect payment for services Ensure accuracy of all transactions and paperwork Stocking, cleaning, organizing and maintaining their work area(s). Inform guest about specials, sales and featured items and services. Assisting management with reports and other projects as needed. Perform all side work as assigned Cleans and maintain on a daily and by use basis. Assist guest with any questions or concerns Must be available to work all shifts and days including opening, closing and some holiday shifts. Will be required to adjust schedule based on business demands. Performs all other duties as assigned Qualifications: Must possess outstanding customer service, organizational, interpersonal, and administrative skills as well as excellent attention to detail and the ability to multi-task. Must be solution oriented and the ability to work well under pressure. Previous cash handling experience is preferred Candidate must be able to work efficiently within a team environment and individually. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be open to coaching and feedback. Must possess excellent communication skills and phone etiquette. Must be well groomed and professional. Must be able to communicate effectively with guests, management, and other associates. Additional foreign language a plus. Willingness to maintain the highest level of confidentiality regarding guests and staff. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities
Live Fully at Marriott International - Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. The Monterey Marriott, located at 350 Calle Principal, Monterey, California, 93940 is currently hiring a Busser/Runner - FT. Responsibilities include: Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time. The pay range for this position is $15.50 to $15.50 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment . Employment Type: Full-Time Salary: $ 10.00 Per Hour
Mar 19, 2024
Full time
Live Fully at Marriott International - Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. The Monterey Marriott, located at 350 Calle Principal, Monterey, California, 93940 is currently hiring a Busser/Runner - FT. Responsibilities include: Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time. The pay range for this position is $15.50 to $15.50 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment . Employment Type: Full-Time Salary: $ 10.00 Per Hour
LESTER HOSPITALITY - SIOUX FALLS LLC
Rapid City, South Dakota
Our interior update has begun! Our hotel is improving our guest rooms and other spaces to make our hotel even more comfortable and inviting to guests. For this project, we have an opening for a Maintenance Engineer who will be dedicated to the remodel. This position is expected to be full time and will collaborate with and work under the direction of other staff as part of our Holiday Inn team. Major assignments will include: Replacing floor coverings - including carpet, laminate, and tile HVAC and Electrical Updates: Modifying and updating heating, ventilation, air-conditioning, and electrical in rooms Maintaining Door Hardware - Updating and adjusting locks, hinges, latches, automatic closing mechanisms and more to keep doors functioning well Fixture Replacement: Moving and replacing furniture and plumbing fixtures Wall Treatments: Painting, replacing vinyl, repairing walls and ceilings including plaster/mud Collaboration: Work alongside and under the direction of Hotel Management, Engineering, and contractors Project Management: Balance rooms available, product arrival times, guest traffic, product curing times, noise levels, and more to maximize efficiency and minimize guest impact Previous experience in these areas is ideal for this role. DUTIES & RESPONSIBILITIES Perform novice Electrical, Plumbing, Mechanical, Carpentry, Appliance, and/or Furniture repair tasks to keep building and equipment operating efficiently Perform periodic preventive maintenance as indicated by inspections, department assignment calendars, or computer program organizing maintenance needs Conduct inspections during shifts according to checklists to verify proper functioning of equipment and address maintenance needs proactively. Participate and engage in training to stay informed and refreshed on processes and proper use of equipment available. Provide excellent guest service by responding to calls for maintenance quickly and courteously. Recommend to Front Office or MOD when a repair cannot be adequately performed and guest move or other recovery must be coordinated Follow all safety guidelines and attend regular safety trainings Share suggestions and sample new products and tools continually to improve Engineering processes Perform basic grounds keeping, including snow removal, sprinkler repair, mowing, planting, spraying, and other tasks to keep landscaping and outdoor facilities ready for guest use and enjoyment Prepare one-time electrical and water connections for events or temporary stations required by clients and instructed by Front Office or Sales departments Other duties as-assigned KNOWLEDGE, SKILLS, & ABILITIES Demonstrate a passionate commitment to the business Be honest, reliable, and timely Build and maintain subject-matter-expertise in Hotel property and equipment Familiar with usage of checklists and computer-based programs to track work order assignment and completion Maintain excellent timekeeping and attendance Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information Strive to build and maintain good and productive relationships with all team members across departments Able to prioritize and complete work assignments without constant supervision and direction, using problem solving skills to find best solutions for various and changing problems EXPERIENCE & QUALIFICATIONS Previous experience in a Maintenance, Contractor, or similar industry strongly preferred, but willing to train the right candidate Ability to work a flexible schedule, including shifts longer than 8 hours
Mar 19, 2024
Full time
Our interior update has begun! Our hotel is improving our guest rooms and other spaces to make our hotel even more comfortable and inviting to guests. For this project, we have an opening for a Maintenance Engineer who will be dedicated to the remodel. This position is expected to be full time and will collaborate with and work under the direction of other staff as part of our Holiday Inn team. Major assignments will include: Replacing floor coverings - including carpet, laminate, and tile HVAC and Electrical Updates: Modifying and updating heating, ventilation, air-conditioning, and electrical in rooms Maintaining Door Hardware - Updating and adjusting locks, hinges, latches, automatic closing mechanisms and more to keep doors functioning well Fixture Replacement: Moving and replacing furniture and plumbing fixtures Wall Treatments: Painting, replacing vinyl, repairing walls and ceilings including plaster/mud Collaboration: Work alongside and under the direction of Hotel Management, Engineering, and contractors Project Management: Balance rooms available, product arrival times, guest traffic, product curing times, noise levels, and more to maximize efficiency and minimize guest impact Previous experience in these areas is ideal for this role. DUTIES & RESPONSIBILITIES Perform novice Electrical, Plumbing, Mechanical, Carpentry, Appliance, and/or Furniture repair tasks to keep building and equipment operating efficiently Perform periodic preventive maintenance as indicated by inspections, department assignment calendars, or computer program organizing maintenance needs Conduct inspections during shifts according to checklists to verify proper functioning of equipment and address maintenance needs proactively. Participate and engage in training to stay informed and refreshed on processes and proper use of equipment available. Provide excellent guest service by responding to calls for maintenance quickly and courteously. Recommend to Front Office or MOD when a repair cannot be adequately performed and guest move or other recovery must be coordinated Follow all safety guidelines and attend regular safety trainings Share suggestions and sample new products and tools continually to improve Engineering processes Perform basic grounds keeping, including snow removal, sprinkler repair, mowing, planting, spraying, and other tasks to keep landscaping and outdoor facilities ready for guest use and enjoyment Prepare one-time electrical and water connections for events or temporary stations required by clients and instructed by Front Office or Sales departments Other duties as-assigned KNOWLEDGE, SKILLS, & ABILITIES Demonstrate a passionate commitment to the business Be honest, reliable, and timely Build and maintain subject-matter-expertise in Hotel property and equipment Familiar with usage of checklists and computer-based programs to track work order assignment and completion Maintain excellent timekeeping and attendance Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information Strive to build and maintain good and productive relationships with all team members across departments Able to prioritize and complete work assignments without constant supervision and direction, using problem solving skills to find best solutions for various and changing problems EXPERIENCE & QUALIFICATIONS Previous experience in a Maintenance, Contractor, or similar industry strongly preferred, but willing to train the right candidate Ability to work a flexible schedule, including shifts longer than 8 hours
Host(ess) ROLE PURPOSE To present a positive first impression of TGI Fridays friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave. KEY RESPONSIBILITIES & ACCOUNTABILITIES Greet incoming and departing Guests warmly with a genuine smile and eye contact. Uses visual cues to seat Guests in either the bar or dining area depending on their preference. Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff. Promptly answer incoming calls to the restaurant and provide appropriate service. Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate. Tend to special Guest needs and requests. Following all relevant brand standards to deliver Fridays Service Style. Is observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door). KEY DECISIONS Influences: Identifying and handling special needs or requests from Guests Ensuring expedient seating of Guests Seating Guests in bar area or dining area MEASURES OF SUCCESS Follows Fridays Service Standards for greeting Guests Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores QUALIFICATION REQUIREMENTS Must be able to carry natural conversations with Guests without sounding scripted or intrusive Must be able to read menus Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc. Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests Must be able to walk and stand during entire shift Must be able to reach, bend, stoop and wipe Must be able to articulate clear greetings and farewells to guests Must be able to understand requests for assistance Must be able to carry trays or supplies (10-30 lbs.) COMPETENCIES PASSION FOR THE GUEST - Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs. Creates a strong first impression promptly greeting Guests. Pays attention to details; remembers names and favorites of regular Guests. Makes a difference in the guest experience by personalizing service to exceed guest expectations. Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated. Makes the bar an attractive and exciting place to visit. Establishes a strong rapport with all Guests to create Friday's fans and repeat business. Shows awareness of Guest needs and expectations; prevents problems before they occur. COMMUNICATION - Keeps the lines of communication positive, open and productive. Communicates in an open, sincere manner to build rapport with Guests and Team Members. Shares information with others to raise awareness of potential needs and concerns. Keeps interaction positive and productive; avoids conveying negative messages. Responds positively to conflict situations and works to find appropriate solutions. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. FLAIR & SALESMANSHIP - Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience. Demonstrates a unique, lighthearted style that is personal and memorable. Listens carefully to Guests' needs and suggests add-ons accordingly. Possesses a contagious energy that translates to Guests and Team Members. Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations. Grows the business and expertly upsells menu items where appropriate. Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed. Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY - Works hard, carefully follows direction and established guidelines, and delivers quality results. Consistently arrives to work prepared and ready for the shift. Ensures all responsibilities are fulfilled before ending his/her shift. Makes him/herself available to take on additional shifts and/or responsibilities. Sets the standard by adhering to established rules and guidelines. Organizes his/her tasks in order of priority to ensure timely and thorough completion. Admits mistakes and takes prompt action to correct them. Holds self and others accountable for delivering consistent quality results. FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and is willing to mix things up anyway. Responds quickly to changing needs and adapts as necessary to meet new challenges. Displays a positive, confident attitude for tackling new challenges and initiatives. Handles multiple tasks without becoming visibly overwhelmed or flustered. Easily adjusts to meet changing demands and new responsibilities. Promptly anticipates and reacts to potential Guest needs and problems. Dives into peak service situations with energy and ease. Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along. Recognizes the importance of working together to accomplish goals. Actively promotes cooperation, respect, and acceptance of all Team Members. Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. Takes on additional responsibilities to ensure proper coverage during rush periods. Reaches out to Team Members when necessary to ensure timely completion of all tasks. Takes advantage of opportunities to set an example for new or inexperienced Team Members
Mar 19, 2024
Full time
Host(ess) ROLE PURPOSE To present a positive first impression of TGI Fridays friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave. KEY RESPONSIBILITIES & ACCOUNTABILITIES Greet incoming and departing Guests warmly with a genuine smile and eye contact. Uses visual cues to seat Guests in either the bar or dining area depending on their preference. Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff. Promptly answer incoming calls to the restaurant and provide appropriate service. Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate. Tend to special Guest needs and requests. Following all relevant brand standards to deliver Fridays Service Style. Is observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door). KEY DECISIONS Influences: Identifying and handling special needs or requests from Guests Ensuring expedient seating of Guests Seating Guests in bar area or dining area MEASURES OF SUCCESS Follows Fridays Service Standards for greeting Guests Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores QUALIFICATION REQUIREMENTS Must be able to carry natural conversations with Guests without sounding scripted or intrusive Must be able to read menus Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc. Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests Must be able to walk and stand during entire shift Must be able to reach, bend, stoop and wipe Must be able to articulate clear greetings and farewells to guests Must be able to understand requests for assistance Must be able to carry trays or supplies (10-30 lbs.) COMPETENCIES PASSION FOR THE GUEST - Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs. Creates a strong first impression promptly greeting Guests. Pays attention to details; remembers names and favorites of regular Guests. Makes a difference in the guest experience by personalizing service to exceed guest expectations. Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated. Makes the bar an attractive and exciting place to visit. Establishes a strong rapport with all Guests to create Friday's fans and repeat business. Shows awareness of Guest needs and expectations; prevents problems before they occur. COMMUNICATION - Keeps the lines of communication positive, open and productive. Communicates in an open, sincere manner to build rapport with Guests and Team Members. Shares information with others to raise awareness of potential needs and concerns. Keeps interaction positive and productive; avoids conveying negative messages. Responds positively to conflict situations and works to find appropriate solutions. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. FLAIR & SALESMANSHIP - Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience. Demonstrates a unique, lighthearted style that is personal and memorable. Listens carefully to Guests' needs and suggests add-ons accordingly. Possesses a contagious energy that translates to Guests and Team Members. Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations. Grows the business and expertly upsells menu items where appropriate. Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed. Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY - Works hard, carefully follows direction and established guidelines, and delivers quality results. Consistently arrives to work prepared and ready for the shift. Ensures all responsibilities are fulfilled before ending his/her shift. Makes him/herself available to take on additional shifts and/or responsibilities. Sets the standard by adhering to established rules and guidelines. Organizes his/her tasks in order of priority to ensure timely and thorough completion. Admits mistakes and takes prompt action to correct them. Holds self and others accountable for delivering consistent quality results. FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and is willing to mix things up anyway. Responds quickly to changing needs and adapts as necessary to meet new challenges. Displays a positive, confident attitude for tackling new challenges and initiatives. Handles multiple tasks without becoming visibly overwhelmed or flustered. Easily adjusts to meet changing demands and new responsibilities. Promptly anticipates and reacts to potential Guest needs and problems. Dives into peak service situations with energy and ease. Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along. Recognizes the importance of working together to accomplish goals. Actively promotes cooperation, respect, and acceptance of all Team Members. Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. Takes on additional responsibilities to ensure proper coverage during rush periods. Reaches out to Team Members when necessary to ensure timely completion of all tasks. Takes advantage of opportunities to set an example for new or inexperienced Team Members
Host(ess) ROLE PURPOSE To present a positive first impression of TGI Fridays friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave. KEY RESPONSIBILITIES & ACCOUNTABILITIES Greet incoming and departing Guests warmly with a genuine smile and eye contact. Uses visual cues to seat Guests in either the bar or dining area depending on their preference. Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff. Promptly answer incoming calls to the restaurant and provide appropriate service. Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate. Tend to special Guest needs and requests. Following all relevant brand standards to deliver Fridays Service Style. Is observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door). KEY DECISIONS Influences: Identifying and handling special needs or requests from Guests Ensuring expedient seating of Guests Seating Guests in bar area or dining area MEASURES OF SUCCESS Follows Fridays Service Standards for greeting Guests Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores QUALIFICATION REQUIREMENTS Must be able to carry natural conversations with Guests without sounding scripted or intrusive Must be able to read menus Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc. Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests Must be able to walk and stand during entire shift Must be able to reach, bend, stoop and wipe Must be able to articulate clear greetings and farewells to guests Must be able to understand requests for assistance Must be able to carry trays or supplies (10-30 lbs.) COMPETENCIES PASSION FOR THE GUEST - Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs. Creates a strong first impression promptly greeting Guests. Pays attention to details; remembers names and favorites of regular Guests. Makes a difference in the guest experience by personalizing service to exceed guest expectations. Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated. Makes the bar an attractive and exciting place to visit. Establishes a strong rapport with all Guests to create Friday's fans and repeat business. Shows awareness of Guest needs and expectations; prevents problems before they occur. COMMUNICATION - Keeps the lines of communication positive, open and productive. Communicates in an open, sincere manner to build rapport with Guests and Team Members. Shares information with others to raise awareness of potential needs and concerns. Keeps interaction positive and productive; avoids conveying negative messages. Responds positively to conflict situations and works to find appropriate solutions. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. FLAIR & SALESMANSHIP - Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience. Demonstrates a unique, lighthearted style that is personal and memorable. Listens carefully to Guests' needs and suggests add-ons accordingly. Possesses a contagious energy that translates to Guests and Team Members. Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations. Grows the business and expertly upsells menu items where appropriate. Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed. Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY - Works hard, carefully follows direction and established guidelines, and delivers quality results. Consistently arrives to work prepared and ready for the shift. Ensures all responsibilities are fulfilled before ending his/her shift. Makes him/herself available to take on additional shifts and/or responsibilities. Sets the standard by adhering to established rules and guidelines. Organizes his/her tasks in order of priority to ensure timely and thorough completion. Admits mistakes and takes prompt action to correct them. Holds self and others accountable for delivering consistent quality results. FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and is willing to mix things up anyway. Responds quickly to changing needs and adapts as necessary to meet new challenges. Displays a positive, confident attitude for tackling new challenges and initiatives. Handles multiple tasks without becoming visibly overwhelmed or flustered. Easily adjusts to meet changing demands and new responsibilities. Promptly anticipates and reacts to potential Guest needs and problems. Dives into peak service situations with energy and ease. Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along. Recognizes the importance of working together to accomplish goals. Actively promotes cooperation, respect, and acceptance of all Team Members. Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. Takes on additional responsibilities to ensure proper coverage during rush periods. Reaches out to Team Members when necessary to ensure timely completion of all tasks. Takes advantage of opportunities to set an example for new or inexperienced Team Members
Mar 19, 2024
Full time
Host(ess) ROLE PURPOSE To present a positive first impression of TGI Fridays friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave. KEY RESPONSIBILITIES & ACCOUNTABILITIES Greet incoming and departing Guests warmly with a genuine smile and eye contact. Uses visual cues to seat Guests in either the bar or dining area depending on their preference. Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff. Promptly answer incoming calls to the restaurant and provide appropriate service. Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate. Tend to special Guest needs and requests. Following all relevant brand standards to deliver Fridays Service Style. Is observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door). KEY DECISIONS Influences: Identifying and handling special needs or requests from Guests Ensuring expedient seating of Guests Seating Guests in bar area or dining area MEASURES OF SUCCESS Follows Fridays Service Standards for greeting Guests Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores QUALIFICATION REQUIREMENTS Must be able to carry natural conversations with Guests without sounding scripted or intrusive Must be able to read menus Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc. Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests Must be able to walk and stand during entire shift Must be able to reach, bend, stoop and wipe Must be able to articulate clear greetings and farewells to guests Must be able to understand requests for assistance Must be able to carry trays or supplies (10-30 lbs.) COMPETENCIES PASSION FOR THE GUEST - Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs. Creates a strong first impression promptly greeting Guests. Pays attention to details; remembers names and favorites of regular Guests. Makes a difference in the guest experience by personalizing service to exceed guest expectations. Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated. Makes the bar an attractive and exciting place to visit. Establishes a strong rapport with all Guests to create Friday's fans and repeat business. Shows awareness of Guest needs and expectations; prevents problems before they occur. COMMUNICATION - Keeps the lines of communication positive, open and productive. Communicates in an open, sincere manner to build rapport with Guests and Team Members. Shares information with others to raise awareness of potential needs and concerns. Keeps interaction positive and productive; avoids conveying negative messages. Responds positively to conflict situations and works to find appropriate solutions. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. FLAIR & SALESMANSHIP - Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience. Demonstrates a unique, lighthearted style that is personal and memorable. Listens carefully to Guests' needs and suggests add-ons accordingly. Possesses a contagious energy that translates to Guests and Team Members. Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations. Grows the business and expertly upsells menu items where appropriate. Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed. Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY - Works hard, carefully follows direction and established guidelines, and delivers quality results. Consistently arrives to work prepared and ready for the shift. Ensures all responsibilities are fulfilled before ending his/her shift. Makes him/herself available to take on additional shifts and/or responsibilities. Sets the standard by adhering to established rules and guidelines. Organizes his/her tasks in order of priority to ensure timely and thorough completion. Admits mistakes and takes prompt action to correct them. Holds self and others accountable for delivering consistent quality results. FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and is willing to mix things up anyway. Responds quickly to changing needs and adapts as necessary to meet new challenges. Displays a positive, confident attitude for tackling new challenges and initiatives. Handles multiple tasks without becoming visibly overwhelmed or flustered. Easily adjusts to meet changing demands and new responsibilities. Promptly anticipates and reacts to potential Guest needs and problems. Dives into peak service situations with energy and ease. Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along. Recognizes the importance of working together to accomplish goals. Actively promotes cooperation, respect, and acceptance of all Team Members. Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. Takes on additional responsibilities to ensure proper coverage during rush periods. Reaches out to Team Members when necessary to ensure timely completion of all tasks. Takes advantage of opportunities to set an example for new or inexperienced Team Members
Calling all WEEKEND WARRIORS! Rise and Shine with Us at our Cookeville IHOP and help spread joy every day! IHOP holds great opportunities for you. And joining our team comes with a big stack of values - growth and development opportunities, flexible schedules, and an atmosphere where you can build lifelong friendships and memories with your Team. BENEFITS Paid Vacation Health Insurance Dental Insurance Vision Insurance Flexible Schedules Free Shift Meals Family Discounts On the Job Training Discount Program (includes travel, gyms, cell phones, restaurants, auto purchases, apparel, and electronics) RESPONSIBILITIES Promptly and cheerfully greet guests as they enter the restaurant and seat them as soon as possible As needed, you maintain a waiting list. Rotate seating stations and handle complaints as well as thank guests and invite them to return Answer the phone, take messages, and complete to-go orders while maintaining a high level of customer service Handle money in a responsible manner by maintaining guest checks Perform restroom cleaning duties and reset tables by cleaning chairs, booths, and floors QUALIFICATIONS Ability to effectively communicate with both guests and team members Willingness to learn Ability to work in a fast-paced environment STARTING SALARY $10 - $12 PER HOUR DOE IHOP's mission is to spread more joy to more guests, every day. Through research, we found that our guests feel a sense of belonging, togetherness and joy when they dine at IHOP or eat IHOP on the go. We aim to make every guest meal at IHOP feel as comfortable and familiar as dining around their own kitchen table. At IHOP we're masters of the griddle, carefully crafting our menu and each item we create. We ensure that our guests leave with a joyful experience each time they interact with us, by making every moment matter. Our teams go the extra mile to make every meal, experience and interaction memorable. Most importantly, we lead with a joyful attitude to share the positive energy with all of our guests and serve up smiles every day. For more than 65 years, IHOP has been a leader, innovator and expert in all things breakfast, lunch and dinner. As our logo suggests, we hope that the IHOP experience brings a smile to our guests' faces. We strive to ensure that every trip to an IHOP is a memorable one, anchored by delicious food that's shared with great company.
Mar 19, 2024
Full time
Calling all WEEKEND WARRIORS! Rise and Shine with Us at our Cookeville IHOP and help spread joy every day! IHOP holds great opportunities for you. And joining our team comes with a big stack of values - growth and development opportunities, flexible schedules, and an atmosphere where you can build lifelong friendships and memories with your Team. BENEFITS Paid Vacation Health Insurance Dental Insurance Vision Insurance Flexible Schedules Free Shift Meals Family Discounts On the Job Training Discount Program (includes travel, gyms, cell phones, restaurants, auto purchases, apparel, and electronics) RESPONSIBILITIES Promptly and cheerfully greet guests as they enter the restaurant and seat them as soon as possible As needed, you maintain a waiting list. Rotate seating stations and handle complaints as well as thank guests and invite them to return Answer the phone, take messages, and complete to-go orders while maintaining a high level of customer service Handle money in a responsible manner by maintaining guest checks Perform restroom cleaning duties and reset tables by cleaning chairs, booths, and floors QUALIFICATIONS Ability to effectively communicate with both guests and team members Willingness to learn Ability to work in a fast-paced environment STARTING SALARY $10 - $12 PER HOUR DOE IHOP's mission is to spread more joy to more guests, every day. Through research, we found that our guests feel a sense of belonging, togetherness and joy when they dine at IHOP or eat IHOP on the go. We aim to make every guest meal at IHOP feel as comfortable and familiar as dining around their own kitchen table. At IHOP we're masters of the griddle, carefully crafting our menu and each item we create. We ensure that our guests leave with a joyful experience each time they interact with us, by making every moment matter. Our teams go the extra mile to make every meal, experience and interaction memorable. Most importantly, we lead with a joyful attitude to share the positive energy with all of our guests and serve up smiles every day. For more than 65 years, IHOP has been a leader, innovator and expert in all things breakfast, lunch and dinner. As our logo suggests, we hope that the IHOP experience brings a smile to our guests' faces. We strive to ensure that every trip to an IHOP is a memorable one, anchored by delicious food that's shared with great company.
Host(ess) ROLE PURPOSE To present a positive first impression of TGI Fridays friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave. KEY RESPONSIBILITIES & ACCOUNTABILITIES Greet incoming and departing Guests warmly with a genuine smile and eye contact. Uses visual cues to seat Guests in either the bar or dining area depending on their preference. Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff. Promptly answer incoming calls to the restaurant and provide appropriate service. Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate. Tend to special Guest needs and requests. Following all relevant brand standards to deliver Fridays Service Style. Is observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door). KEY DECISIONS Influences: Identifying and handling special needs or requests from Guests Ensuring expedient seating of Guests Seating Guests in bar area or dining area MEASURES OF SUCCESS Follows Fridays Service Standards for greeting Guests Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores QUALIFICATION REQUIREMENTS Must be able to carry natural conversations with Guests without sounding scripted or intrusive Must be able to read menus Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc. Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests Must be able to walk and stand during entire shift Must be able to reach, bend, stoop and wipe Must be able to articulate clear greetings and farewells to guests Must be able to understand requests for assistance Must be able to carry trays or supplies (10-30 lbs.) COMPETENCIES PASSION FOR THE GUEST - Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs. Creates a strong first impression promptly greeting Guests. Pays attention to details; remembers names and favorites of regular Guests. Makes a difference in the guest experience by personalizing service to exceed guest expectations. Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated. Makes the bar an attractive and exciting place to visit. Establishes a strong rapport with all Guests to create Friday's fans and repeat business. Shows awareness of Guest needs and expectations; prevents problems before they occur. COMMUNICATION - Keeps the lines of communication positive, open and productive. Communicates in an open, sincere manner to build rapport with Guests and Team Members. Shares information with others to raise awareness of potential needs and concerns. Keeps interaction positive and productive; avoids conveying negative messages. Responds positively to conflict situations and works to find appropriate solutions. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. FLAIR & SALESMANSHIP - Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience. Demonstrates a unique, lighthearted style that is personal and memorable. Listens carefully to Guests' needs and suggests add-ons accordingly. Possesses a contagious energy that translates to Guests and Team Members. Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations. Grows the business and expertly upsells menu items where appropriate. Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed. Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY - Works hard, carefully follows direction and established guidelines, and delivers quality results. Consistently arrives to work prepared and ready for the shift. Ensures all responsibilities are fulfilled before ending his/her shift. Makes him/herself available to take on additional shifts and/or responsibilities. Sets the standard by adhering to established rules and guidelines. Organizes his/her tasks in order of priority to ensure timely and thorough completion. Admits mistakes and takes prompt action to correct them. Holds self and others accountable for delivering consistent quality results. FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and is willing to mix things up anyway. Responds quickly to changing needs and adapts as necessary to meet new challenges. Displays a positive, confident attitude for tackling new challenges and initiatives. Handles multiple tasks without becoming visibly overwhelmed or flustered. Easily adjusts to meet changing demands and new responsibilities. Promptly anticipates and reacts to potential Guest needs and problems. Dives into peak service situations with energy and ease. Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along. Recognizes the importance of working together to accomplish goals. Actively promotes cooperation, respect, and acceptance of all Team Members. Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. Takes on additional responsibilities to ensure proper coverage during rush periods. Reaches out to Team Members when necessary to ensure timely completion of all tasks. Takes advantage of opportunities to set an example for new or inexperienced Team Members
Mar 19, 2024
Full time
Host(ess) ROLE PURPOSE To present a positive first impression of TGI Fridays friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave. KEY RESPONSIBILITIES & ACCOUNTABILITIES Greet incoming and departing Guests warmly with a genuine smile and eye contact. Uses visual cues to seat Guests in either the bar or dining area depending on their preference. Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff. Promptly answer incoming calls to the restaurant and provide appropriate service. Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate. Tend to special Guest needs and requests. Following all relevant brand standards to deliver Fridays Service Style. Is observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door). KEY DECISIONS Influences: Identifying and handling special needs or requests from Guests Ensuring expedient seating of Guests Seating Guests in bar area or dining area MEASURES OF SUCCESS Follows Fridays Service Standards for greeting Guests Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores QUALIFICATION REQUIREMENTS Must be able to carry natural conversations with Guests without sounding scripted or intrusive Must be able to read menus Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc. Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests Must be able to walk and stand during entire shift Must be able to reach, bend, stoop and wipe Must be able to articulate clear greetings and farewells to guests Must be able to understand requests for assistance Must be able to carry trays or supplies (10-30 lbs.) COMPETENCIES PASSION FOR THE GUEST - Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs. Creates a strong first impression promptly greeting Guests. Pays attention to details; remembers names and favorites of regular Guests. Makes a difference in the guest experience by personalizing service to exceed guest expectations. Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated. Makes the bar an attractive and exciting place to visit. Establishes a strong rapport with all Guests to create Friday's fans and repeat business. Shows awareness of Guest needs and expectations; prevents problems before they occur. COMMUNICATION - Keeps the lines of communication positive, open and productive. Communicates in an open, sincere manner to build rapport with Guests and Team Members. Shares information with others to raise awareness of potential needs and concerns. Keeps interaction positive and productive; avoids conveying negative messages. Responds positively to conflict situations and works to find appropriate solutions. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. FLAIR & SALESMANSHIP - Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience. Demonstrates a unique, lighthearted style that is personal and memorable. Listens carefully to Guests' needs and suggests add-ons accordingly. Possesses a contagious energy that translates to Guests and Team Members. Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations. Grows the business and expertly upsells menu items where appropriate. Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed. Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY - Works hard, carefully follows direction and established guidelines, and delivers quality results. Consistently arrives to work prepared and ready for the shift. Ensures all responsibilities are fulfilled before ending his/her shift. Makes him/herself available to take on additional shifts and/or responsibilities. Sets the standard by adhering to established rules and guidelines. Organizes his/her tasks in order of priority to ensure timely and thorough completion. Admits mistakes and takes prompt action to correct them. Holds self and others accountable for delivering consistent quality results. FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and is willing to mix things up anyway. Responds quickly to changing needs and adapts as necessary to meet new challenges. Displays a positive, confident attitude for tackling new challenges and initiatives. Handles multiple tasks without becoming visibly overwhelmed or flustered. Easily adjusts to meet changing demands and new responsibilities. Promptly anticipates and reacts to potential Guest needs and problems. Dives into peak service situations with energy and ease. Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along. Recognizes the importance of working together to accomplish goals. Actively promotes cooperation, respect, and acceptance of all Team Members. Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. Takes on additional responsibilities to ensure proper coverage during rush periods. Reaches out to Team Members when necessary to ensure timely completion of all tasks. Takes advantage of opportunities to set an example for new or inexperienced Team Members