Maitre D

  • Highgate Hotels
  • New York, New York
  • Feb 06, 2024
Full time Other

Job Description

A dynamic new partnership from leading hospitality investment and management company, Highgate, the culinary and creative expertise of Chef Michael Mina, and the hospitality leadership of restaurateur Patric Yumul. Built on decades of innovation, success, and expertise, TableOne is where the brightest minds of the culinary world are setting the table for truly memorable hospitality experiences. We bring together renowned chefs, rising stars, breakthrough mixologists, designers, innovators, and operators to create distinctive new concepts for the world's leading hotels.

TableOne - New York Growth - New York, NY

The Maitre D' is responsible for overseeing the dining experience, including seating guests and ensuring impeccable service in the dining room. They directly interact with diners to cater to their needs and supervise a team that assist the Maitre D'. The role of a Maitre D' revolves around service and the overall experience of the guests. Responsible for initial guest interaction at the door, welcoming all visitors to the restaurant, and setting the tone for their experience. Must be pleasant, conscientious, and professional with excellent hospitality instincts & drive to provide customer service. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth, quality service.

  • Welcome all guests and ensure guests receive responsive, professional, and gracious service at all times.
  • Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
  • Supervise a team for service.
  • Train new staff members.
  • Handle guest complaints and resolve any issues that arise.
  • Ensure impeccable service.
  • Seat guests to their table with gracious hospitality.
  • Answer phones and take reservations including special requests.
  • Maintain cleanliness of restaurant entrance and workstation.
  • Act with integrity, honesty and knowledge that promote the culture, values of TableOne Hospitality.
  • Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
  • Understand completely all programs, procedures, standards, specifications, guidelines, and training programs.
  • Represent the restaurant professionally through effective communication, cooperation, and relationships with all business partners.

  • 3-4 years of upscale restaurant & bar experience. Knowledge of service and food and beverage, generally involving at least 1 year of dining room experience and thorough knowledge of fine dining, service procedures and functions.
  • Prior experience as a Maitre D'
  • Cleanliness, organization and the ability to work well in a team situation are crucial to this position.
  • Food and wine knowledge a plus.
  • Pleasant and professional phone demeanor.
  • Must be impeccably groomed, maintain good hygiene, good posture and have required uniform or dress code.

Salary: $65k/yearly