Supv Slot Operations (Harrah's Philadelphia)

  • Caesars Entertainment
  • Chester, Pennsylvania
  • Feb 05, 2024
Full time Other

Job Description

Essential Duties and Responsibilities: Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Embraces, role models and implements all elements of our customer service program including FOCUS skills, Spotlight on Success and Buzz Sessions, and tier prioritized service. Recommends and implements change to improve overall employee and guest satisfaction. Establishes and endorses the business objectives, ethics and values of Harrahs Entertainment Inc. in accordance with the Code of Commitment. Will serve as verifier for jackpot payout and credit owed procedures. Responsible for assisting the Asst Mgr Slot Operations in the day-to-day operations of the Slots division on an assigned shift, in accordance with federal, state, and local gaming regulations, as well as company policies, procedures and internal controls. Ensures that the highest level of guest service is achieved and maintained on a daily basis on assigned shift. Ensures that all Slot Services employees adhere to company policies, procedures, and internal controls, as well as PA Gaming Control Boards rules and regulations, and Pennsylvania Liquor Control Board Rules and regulations. Communicates clearly and regularly the department goals and expectations to Slot Services employees. Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same. Verifies and ensures payouts of large jackpots are handled accurately and timely. Reviews variance reports and investigates same in order to reconcile shortages and overages on assigned shift and takes appropriate action in accordance with company and departmental policies and procedures, as necessary. Assists the MGR Casino Shift in maintaining appropriate staffing levels by training, rewarding and disciplining, evaluating performance, and recommending promotions and terminations in a fair and equitable manner, as necessary. Maintains a working knowledge of all local jurisdictional gaming laws and slot host regulations, as well as company policies, procedures and internal controls. Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings and sharing information with employees. Monitors the operation of Slot Services equipment on assigned shift and notifies appropriate individuals of any service requirements. Ensures integrity and security of company funds and assets within the department on assigned shift. Communicates with outgoing Slot Supervisors on previous shift and briefs in-coming Slot Supervisors of any pertinent issues that need to be addressed. Monitors employees' performance on a regular basis and takes appropriate action, when necessary, in accordance with company and departmental policies and procedures. Monitors and manages the daily slot floor including supervising all front line slot operations personnel. Creates, inputs, updates, and corrects slot machine configurations within the SDS system on a daily basis to ensure accuracy. Complimentary privileges within prescribed limits in accordance with the approved comp matrix. Qualifications:Requirements: College degree preferred. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. Minimum of two years in the slot booth and/or slot floor division of a gaming operation required. Thorough and complete knowledge of all internal controls, Pennsylvania Gaming Control Board rules, company regulations and policies including Currency Transaction Reporting laws. (MTL/CTR/W2G), MICROS. Must pass SuperLAP assessment. Must possess strong communication, organizational, and interpersonal skills. Is able to work in smoke filled environment and able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board. PHYSICAL / MENTAL DEMANDS: Physically mobile with reasonable accommodations including the ability to lift up to 75lbs., and the ability to push, pull, reach, bend, twist, stoop and stack. Excellent oral and written communication skills. Must be fluent and literate in English. Must be able to respond calmly and make rational decisions when required. Must be able to listen and respond to visual and aural cues. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality. DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Caesars Entertainment, Inc. is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Caesars may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.