The Entertainment Operations Manager is responsible for the overall operational success of live events and the associated venues. Ensuring operational effectiveness and the highest level of customer service is achieved. This role will provide daily supervision of all operational staff including all front of house, technical, ticket taker, and security. Responsibilities include interviewing, hiring and training; planning, assigning and directing work, payroll, appraising performance, rewarding and disciplining team members, addressing concerns and resolving them in a timely manner. The overall operations, technical, and financial success of each venue will be managed by this individual to ensure the overall departments success. ESSENTIAL DUTIES AND RESPONSIBILITIES Lead an entertainment team of Showroom Supervisor, Box Office Supervisor, and other personnel from operational departments to ensure seamless, exciting events for our guests Provide leadership to the teams in accomplishing department goals Maximize effective communication and department organization Work independently while being organized and detail oriented Design and maintain standard operating procedures Coordinate all safety, OSHA and risk management initiatives Advances performance dates and technical rider with each show Supervises load-in, set-up, sound checks, show performance, strike, and load out Follow Union Contracts for all collective bargaining employees Maintain relationship with Union Representatives if part of a CBA Provide motivation, guidance, training, and general direction to all staff Participate in the hiring and managing of technical staff, ushers, and showroom hosts Maintain standards and effectively enforce policies and procedures Provide a safe environment for staff and guests Review guest service issues and act when necessary Assist with VIP guests to ensure service standards are consistently met Maintain a positive report with other departments Review and maintain financials including vendor payments, P&L analysis, and purchasing Generate budgets to support ongoing operations, events, maintenance, and capital Ensure that expenses are properly coded and managed appropriately Assure repairs and maintenance of showroom equipment Implement plans to minimize payroll expenditures Maintain a positive working relationship with artists, management, and promoters Oversee all artist related rooming and transportation requirements Lead show changes, installations, and modifications as needed Maintain daily show reports Performs other duties as assigned by the Director-Technical Operations and Entertainment Director ADDITIONAL DUTIES/JOB DIMENSIONS Regular attendance and conformance with company standards which may be established by Entertainment Department from time to time is essential. Employees with irregular attendance will be subject to disciplinary action up to and including termination of employment. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE 5 years of experience in venue management or related fields, 2 years at a Manager level or above. Bachelor's degree preferred. In-depth knowledge of event operations including front of house, back of house, box-office, and other general areas. Possess excellent skills in staff management, budget management, project management and problem solving. General knowledge of technical elements for communication purposes with technical team. CERTIFICATES, LICENSES, REGISTRATIONS Must qualify for, obtain and maintain any necessary licenses including OSHA 30 LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to effectively write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. REASONING ABILITY Ability to apply common sense and understanding in order to effectively carry out written or oral instructions. OTHER SKILLS AND ABILITIES Must possess basic budgeting, accounting and financial skills. Ability to work in a drug free environment and pass a chemical dependency test as required. Must possess proficiencies in Excel, Word and PowerPoint applications. CAD or Photoshop skills are a plus. PHYSICAL DEMANDS Ability to climb stairs, standing for long periods of time, requires substantial walking, bending, lifting and working in a smoke-filled environment. The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.