Casino Host

  • Caesars Entertainment
  • Columbus, Nebraska
  • Feb 05, 2024
Full time

Job Description

JOB SUMMARY: Harrah's in Columbus, NE is hiring a Casino Host. The Casino Host increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. The Casino Host will create loyalty to Harrah's Casino and Caesars Rewards members among other valued gaming customers by building lasting relationships and effectively utilizing marketing techniques. KEY JOB FUNCTIONS: Maintains close ties with targeted guests through personal contact by phone and in person. Greets guests in the casino and participates in social events and special promotions. Anticipates guests' needs and quickly responds to guests' requests to arrange transportation and accommodations. Effectively uses telemarketing, mail and other marketing techniques to increase visitation patterns among target customers. Uses sound judgment and makes good decisions in accordance with established guidelines. Handles difficult guests and situations in a calm, professional and prudent manner. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. QUALIFICATIONS: Must have basic computer knowledge (Email, MS Excel, internet, etc.) Must be able to work independently and be self-motivated. H.S. Diploma, GED, or equivalent required 19 + years of age or older Successfully pass a background check Able to obtain a gaming license from the Nebraska Gaming Commission Ability to work a flexible schedule: nights, weekends, and some holidays is preferred Present yourself in a professional manner Strong communication skills, both written and verbal English. Bilingual is a PLUS Must be able to respond calmly and make rational decisions when handling guest's needs. Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nebraska State Gaming Regulations. Must have a minimum of 2 years customer service-related experience. Must have a valid drivers license and be able to pass a MVR check. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.