Cage Supervisor

  • Caesars Entertainment
  • Danville, Virginia
  • Feb 04, 2024
Full time Office and Administrative Support

Job Description

ESSENTIAL JOB FUNCTIONS: Supervises personnel and daily operations of Cage. Provides a positive work environment, encouraging teamwork and cooperation within the department, and other departments. Safeguards department and company assets while dealing with the public in an efficient and courteous manner always utilizing company service standards. Monitors Cage activities for adherence to company policies, and various gaming regulatory regulations. Authorizes credit within established authorization levels. Performs banking activities including processing of checks, markers, etc.; purchasing of currencies as needed. Supervises overall operation of Cashier Department personnel and cage clerks. Ensures excellent guest courtesy and satisfaction. Resolves disputes with guests when applicable. Adheres to compliance of all gaming regulation and any other governmental agencies where applicable. Prepares and coordinates periodic performance reviews of staff. Prepares scheduling of shift to meet business demands. Coordinates daily functions accordingly to ensure efficiency of cage operations. Assist in interviewing applicants for Cashier positions. Acts as a role model; always presenting oneself as a credit to the company and encouraging others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Assists in other duties assigned by the Cage Shift Manager and Casino Operations Controller.QUALIFICATIONS: Must be 21 years of age or older. High School Diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills, and abilities. Minimum of 1-2 years supervisor experience preferred. Minimum of 1-2 years related experience required. Ability to communicate with all levels of management in a clear, friendly, and confident manner. Must be able to get along with fellow team members and work as a team. Must present a well-groomed appearance. Must be self-motivated and be able to handle more than one function at a time by being well organized. Must be able to read, write, speak, and understand English. Good mathematical and clerical aptitude for accurate record keeping. Excellent customer service skills a must. Ability to obtain/renew all government required licenses or certification, specifically a Virginia Lottery Key Manager Permit LicensePHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to stand on your feet for your entire shift Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing second hand smoke.