Commissary (Bakery and Grab and Go) Supervisor

  • Campus Dining and Shops
  • Buffalo, New York
  • Feb 03, 2024
Full time Front Desk and Night Auditors Office and Administrative Support

Job Description

Job titleSupervisorReports toGeneral Manager, CommissaryDepartmentBakery and Grab and GoFLSA StatusNon-Exempt, (hours/shifts may vary)

Position Summary

This position works with the management team in direct oversight and operation of the bakery and grab and go operations in our commissary. The commissary performs mass production of individual salads, sandwiches, fruit cups, parfaits, menu items for Au Bon Pain, as well as includes a full service bakery. The bakery is a full scale operation that produces mass quantities of individually wrapped as well as bulk items including cookies, breads, rolls, cakes, pastries, pies, and other specialty desserts for all of our residential, retail, and catering operations. This role provides supervision and oversight of operational and administrative details of customer and culinary service in the bakery and grab and go operations.

Expected Hours of Work

This is a full time position whose schedule is based on the customers' needs and needs of the business. The position primarily works a set schedule during the school year, includes 1 weekend day and can include weekends, evenings, and late night hours. The position requires a minimum of 40 hours per week, and additional hours will be expected during peak periods of business and special events. This typically includes August start up, January start up, commencement and any other special events or needs of the business. Scheduled shifts can vary in length. Weekends and evenings are required. This position is considered a non-exempt position, which means that you will be eligible for overtime time pay for hours worked in excess of 40 in a given workweek.

Essential Functions

  • Prepares high quality baked goods including the mixing, scaling and baking of these products.
  • Determines the production schedule daily in accordance with established menu cycles and company recipes.
  • Plans, organizes and ensures the proper and timely production, storage and security of ingredients and finished products in the commissary on a daily basis.
  • Ensures that all current health and safety regulations are being followed.
  • Assists in and implements new product development.
  • Schedules and directs bakery operation staff as well as Grab and Go staff as needed.
  • Ensures that all bakery and grab and go employees are following guidelines.
  • Investigates and solves product quality complaints in a timely fashion.
  • Provides financial results for developing budgets, and monitoring and operating the units within the approved budgets.
  • Maintains pricing and portion standards and FSA policies in all units.
  • Maintains production, inventory and ordering records as required.
  • Accurate preparation of payroll and other financial and operational statements as assigned.

Education and Training

Associate's Degree or 5 years bakery experience.

Desired Qualifications

  • 2 years supervisory experience preferred in a restaurant or institutional food service setting.
  • Must be able to produce all types of baked goods from scratch as well as with mixes according to specifications.
  • Ability to handle multitasking effectively.
  • Must have a good working knowledge of all bakery equipment.
  • Excellent customer service skills required.
  • Exceptional organizational, interpersonal, and communication skills.

Work Environment

  • The work environment can be loud and busy. There is exposure to kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery falls.
  • The position operates in a kitchen environment where the employee is frequently exposed to heat, steam, fire, and noise.
  • Long, irregular working hours.
  • Exposure to extreme temperatures in coolers and freezers.

Physical and Mental Demands

  • The position is very active and the employee must be able to stand and walk for a minimum of 8 hours.
  • The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl.
  • While performing the duties of the job, the employee is regularly required to talk and hear.
  • The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
  • The employee must have the ability to use hands to finger, manipulate fingers; and reach with hands and arms, to stir, measure, pour, cut, chop, dice, and decorate, etc
  • The position requires working taste buds, ability to smell, feel with fingers and visually inspect, include close and distance vision.
  • The employee must frequently lift and or move up to 25 lbs. and occasionally lift and or move up to 50 lbs.
  • Valid driver's license and clean driving record required.
  • Ability to demonstrate safe driving practices.


ServSafe Certification


Travel between UB campuses may be required. May need to attend conferences and/or special events

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.