William Hill, U.S., America's leading sports book provider, has an opening at its Race Book inside Casino Miami in Miami, FL. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading. Reporting to the Racebook Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and 'novice bettors', you will ensure everyone is made to feel welcome at our Racebook. As an expert in our menu of race betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.Why Join Our Team: Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.) Flexible scheduling (nights, weekends, mornings, holidays, etc.) Advancement opportunities - come grow a career with us What You Will Do: Provide a top tier level of customer service that encourages customers to come back repeatedly Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and Gaming Commission Become familiar with our betting options and be able to strike up conversations with customers regarding those options Work to resolve customer disputes/complaints and escalate to direct supervisor when needed Be a positive team member and work collaboratively with other team members and your leadership team Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and Gaming Commission standards Other duties as assignedWhat You Will Need: Must have basic computer knowledge (Email, MS Excel, internet, etc.) Show me the money Must have a minimum of 1 years of cash handling experience in a work setting H.S. Diploma, GED, or equivalent preferred 21+ years of age or older Successfully pass a background check Able to obtain a gaming license from the Gaming Commission and other jurisdictions where deemed necessary High level of customer service Ability to work a flexible schedule: nights, weekends, and some holidays is preferred Present yourself in a professional manner Strong communication skills, both written and verbal Ability to do simple math Understanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Commission BoardPhysical Requirements: Must be able to stand for extended periods of time Must be able to lift, pull or push 25 lbs. Must be able write for extended periods of time Must be able to twist, bend or reach with no significant boundaries This position may be exposed to a smoke-filled environmentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.