Director of Casino Operations

  • Caesars Entertainment
  • Las Vegas, Nevada
  • Feb 02, 2024
Full time Other

Job Description

JOB TITLE: DIRECTOR OF GAMING GRADE: L13 DEPARTMENT: Gaming REPORTS TO: VP OF GAMING PAY TYPE: SALARIED/EXEMPT JOB SUMMARY: Responsible for monitoring and directing the operations of all Casino Operations departments, including Table Games, Slot Operations, Race & Sports, and Poker, to ensure high standards of product quality and delivery. The Director of Casino Operation develops casino policies ensuring compliance with governmental and company requirements in accordance with the internal controls. ESSENTIAL JOB FUNCTIONS: Lead the organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. Establishes and administers procedures pertaining to proper coordination of all operating activities relating to table games, slots, and casino marketing, with special emphasis on guest service, training of employees, and game security. Recommends changes in the physical layout of slot machines and pits to promote the most effective utilization of equipment, manpower, and floor space Identify and execute revenue generating opportunities for casino operations Develops short and long range plans (revenue, expense, capital, promotional service) in all areas Coordinates casino operations with other departments to ensure total guest satisfaction. Establishes and maintains satisfactory public relations through direct or delegated contacts. Maintains and enforces information on laws and regulations affecting gaming operations. Responsible for analyzing gaming operations to ensure maximum profitability and efficiency. Directs and coordinates all Casino Games functions in accordance with governmental and company regulations. Provides leadership, analytical and operational expertise. Develops casino policies ensuring compliance with government and company requirements. Develops new and maintains table games player programs that increase market share and company profitability in accordance with all gaming regulations. Utilizes research and other methods and tools to determine effectiveness of table games marketing. Responsible for analysis of the gaming operations to ensure maximum profitability and efficiency. Coordinates casino operations with other departments to ensure total customer satisfaction and efficient operation. Establishes and maintains satisfactory public relations through direct or delegated contacts. Establishes close working relationships with corporate and divisional table games leadership to execute strategies that achieve property initiatives. Maintains current information on laws and regulations affecting the gaming operations. Lead the organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Ensure the implementation of new programs, procedures, systems, and software; Implementation and monitoring of slot pricing measures Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. QUALIFICATIONS: College education or the equivalent of 8-10 years of experience in Casino Operations, including Gaming Operations. Table Games experience is preferred. Must have a broad knowledge of casino rules, regulations, and procedures affecting the casino industry, with strong organizational, communication, and leadership skills. Must possess a strong intellect, exceptional leadership skills, and business savvy. A broad-gauge business person with a proven track record of successful operating and implementation experiences. Strong analytical ability to measure consumer behavior and preference and use this information to make sound business decisions. Communicates effectively and openly with his/her superiors, subordinates, and external constituencies. Must be profit-oriented and concerned about strategic growth as well as short-term market share objectives. A visionary who is able to conceptualize new quantitative business opportunities, products, and concepts but who can also translate vision into action and remain attentive to the details of tactically running a business. Must possess sound business judgment, a high degree of personal motivation, and a very strong work ethic. Experience in quickly identifying issues and recommending solutions to business problems in a fast pace environment. Assumes a prominent industry profile through participation in a variety of public and industry-oriented forums to be well linked to the competitive environment and opportunities for future growth. Performs regular assessments of the operation's strategic market and industry position to ascertain long term viability, competitive strengths and weaknesses, and strategic/tactical opportunities. A strong leader and a demonstrated winner who quickly inspires confidence and gains respect from subordinates, partners, and competitors. An individual who combines a confident, self-starting, high performance orientation with a track record that reflects a 'can do' attitude and that 'almost' is not good enough. A person who enjoys meeting with major customers, personally networking within the industry during the normal course of business and specifically at industry events. That is, an 'outbound' oriented personality. The interpersonal skills to influence, motivate and energize the entire organization. Outstanding verbal and written communication skills are a must. Additional Qualifications: Critical Thinking - Demonstrated ability to analyze information, develop strategy, tactically direct the execution of the strategy, fine tune, revise strategy and fix processes. Leadership - Able to influence results through efforts of subordinate executives. A person who is persuasive and able to self-start and self-support; no need to build a bureaucracy. Sales Orientation - Must have the management style to motivate and retain a high quality, results oriented team. Requires well developed negotiating and persuasion abilities. Communicator - The ability to communicate effectively the objectives and goals of the organization and a willingness to listen to the ideas of others. Relationships - We seek a person who is relationship oriented, a person of stature and credibility who will take an active role in customer development, industry participation, and dealings with governmental and regulatory agencies when appropriate. Results Orientation - The tenacity and focus on achieving results despite various challenges. Vision - The qualified person will set the goals and vision for the organization, anticipating changes and opportunities having a potential impact on growth and profitability. Attitude - We are seeking a positive thought leader. A person who sees a vision, is not deterred from achieving it, and encourages new ideas and innovative thinking. A motivational leader. A person committed to the company and the achievement of its goals. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino. Must be able to work independently. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing work environment. Must be able to speak distinctly and persuasively to others. Able to write memos, letters, and reports. Able to understand, interpret and analyze written and financial reports. Must be able to maneuver to all areas of the casino and the retail shops. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Casino Operations Management, including Table Games, Slot Operations, Race & Sports, and Poker. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).