Poker Room Dual Rate Supervisor - Full Time - Harrah's Gulf Coast

  • Caesars Entertainment
  • Biloxi, Mississippi
  • Feb 02, 2024
Full time Office and Administrative Support

Job Description

Roles and Responsibilities: Responsible for the operations of poker games on an assigned shift. Displays a working knowledge of all poker, rules, counting methods and procedures covering each. Assures that all coin and check racks are filled at all times. Settles disputes that arise from guests in the poker area, referring those that are very difficult to the Poker Assistant Manager, Poker Manager or Vice President of Operations. Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making comp decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior. Observes problems or differences between Poker Team Members and gaming guests and aids if necessary. Provides for safety and security. Plans work for poker dealers on assigned shift. Supervises and monitors work. Monitors legal compliance with federal, state, and gaming laws. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned.Qualifications: Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Knowledge of casino rules, regulations, and procedures pertinent to poker operations is preferred. Three years casino experience, preferably in pit operation. Must be at least 18 years of age. Maintain knowledge of current property events, promotions and attractions. Must have outgoing personality and be able to generate business. Must be able to work independently, with little supervision. Comfortable working in a fast paced, dynamic environment. Superior communication and presentation skills. Ability to work effectively in a team setting and independently. Must present a well-groomed appearance. Must adhere to uniform/appearance requirements. Computer skills including operating hardware, software, and other technical equipment. Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer and bar encoder. Able to tolerate a loud and noisy environment. Able to stand and walk for extended periods. Able to sit, stoop, reach and bend. Able to lift 40 pounds.