Executive Casino Host (Asian Language Preferred)

  • Caesars Entertainment
  • Westlake, Louisiana
  • Feb 02, 2024
Full time

Job Description

To provide personal attention and ensure quality service to targeted casino guests with emphasis on the Asian clientele. Work closely with the casino department, the hotel and all food outlets to insure a positive experience. Attend all special events to create loyalty with the invited guests. Provide complimentaries based upon level of play pursuant to company comping policy. Assist with any reservations needed on property as well as at other properties within our portfolio. ESSENTIAL JOB FUNCTIONS: Lead organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion, within the organization, a commitment to honesty, integrity, and responsible behavior. Performs all responsibilities in compliance with various federal, state, and local regulations and changes in regulations, and departmental policies and procedures. Within the realm of the responsibility of the job, maintains a clean and safe work environment. Performs duties in compliance with safety procedures, which includes use of safety equipment. Complies with established security policies and procedures. Informs leadership of any concerns. Provides personal attention and ensures quality service to targeted Casino guests, in accordance with the Company's established marketing strategy. In coordination with Pit personnel, identifies potential new cash players, visually observes play, and makes verbal contact to develop information necessary for future marketing considerations. Enrolls new players into Caesars Rewards and reissue's misplaced or lost cards. Initiating proper paperwork to ensure accurate player's comps and tracking. Increasing club enrollment is a primary function. Provides complimentaries to players, based upon gaming actions, assisting with in-house reservations for restaurants, shows etc., as well as other properties. Increases special events response through telephone communication, making room and event reservations when needed. Maybe required to attend such events and tournaments as escort or host when applicable. Follows and enforces departmental performance standards, policies and procedures. Interface with the Credit Department as far as referring customers for evaluation and determination of credit. Maintain and update accurate customer information in accordance with Cash Transaction Reporting guidelines. Support and maintain Horseshoe courtesy guidelines at all times. Promote outstanding guest relations, monitoring the guest's experience and handling complaints. Establish and maintain the good will of our Asian VIP customers based upon professional knowledge of individuals. Assist the Director of VIP Acquisition - Horseshoe in establishing and maintaining all Asian Casino Marketing programs and initiatives. Performs other duties, including special projects, as needed, and directed.SIGNATORY ABILITY: Complimentary travel, retail, rooms, food, beverage and valet. Paid Outs, with a limit not to exceed that stated within the current paid Out Policy. Markers and Customer Balance Records. EDUCATION AND EXPERIENCE: Five (5) or more years of recent and related casino hosting experience. Demonstrated experience performing with specific deadlines or under pressure. Demonstrated experience problem solving and organizing and prioritizing work. Demonstrated effective and diplomatic oral and written communication skills. Strong Excel skills required. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to obtain a required Gaming License. OTHER MINIMUM QUALIFICATIONS: Leadership Competencies: Business intelligence. Stays current. Understands how what happens in the world affects us, our marketplace and our competition. People Developer. Inspire and drive team members to go beyond the expected. Develop people to be their personal and professional best Initiative - Create and seize opportunities to win, even when faced with ambiguity. Creativity. Generate new perspectives Problem finding. See around the corners Problem Resolution - Be decisive and timely. Act on information and adapt with changes. Team Focused. Catalyst for success of the whole team Self-assurance. Resilient and tenacious Self-awareness. Genuine understanding of personal strengths and weaknesses Environmental Radar - Understand how to get things done and when to involve others in decisions. Range of influence. Inspire confidence. Be authentic, Build and leverage a powerful internal and external network. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member and guest problems, in a timely manner. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. Must be able to work independently. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices. The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As a part of the new hire process, finalist candidates may be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.