At Houston Methodist, the Laundry Attendant position is responsible for transporting clean linen to designated patient areas and ancillary departments using an identified Linen Exchange/Stocking Program, as appropriate. The Laundry Attendant position may also be responsible for receiving bulk linen deliveries and building carts, the removal of soiled linen or preparing the soiled linen for transport to the designated laundry facility. This position may also be responsible for tracking the linen using a manual or automated process.
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
- Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.
- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
- Displays cultural humility, diversity, equity and inclusion principles
- Actively supports the organization's vision, fulfills the mission and abides by the I CARE values
PEOPLE ESSENTIAL FUNCTIONS
- Promotes a positive work environment and contributes to a dynamic, team focused work unit to achieve optimal results. Responds promptly and positively to requests for assistance from patients, staff and visitors.
- Actively participates in meetings, huddles and with other team members using positive communication.
SERVICE ESSENTIAL FUNCTIONS
- Consistently provides linen deliveries based on par levels to support patient care.
- Follows Infection Control guidelines in the removal, transport and storage of clean and soiled linen as appropriate.
- Ensures completion of delivery during assigned shift, improving unit based response times.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Uses appropriate transporting techniques for clean or soiled linen, to avoid contamination.
- Uses appropriate equipment and techniques to ensure safe lifting, pushing, and pulling practices to avoid injury.
- Assists with quality assurance by examining, identifying and rejecting poor quality linen, as appropriate.
- Maintains an organized and clean linen room to minimize lint buildup.
- Operates all linen transport equipment in a safe manner by maintaining an awareness of patients and surroundings.
FINANCE ESSENTIAL FUNCTIONS
- Uses department resources, equipment, supplies properly and efficiently.
- Reports and tracks (and assesses) wasteful practices to meet our goal pounds per equivalent patient's days.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Utilize linen tracking systems to ensure adequate supplies, deliveries, and par/supply level changes for assigned units.
- Contributes ideas towards improving the efficiency and effectiveness of department processes.
- Fosters a positive and constructive teaching environment by engaging co-workers and learning opportunities that are valuable and in alignment with business objectives.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred
- One year of linen experience preferred
LICENSES AND CERTIFICATIONS - REQUIRED
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate
- Multi-task oriented, ability to complete work within designated time frames
- Ability to accurately and efficiently perform duties with minimal supervision
- Demonstrate efficient and safe use of housekeeping equipment and chemicals
- Ability to effectively communicate in a manner consistent with a customer service focus
- Uniform Yes
- Scrubs Yes
- Business professional No
- Other (department approved) No
Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
Travel specifications may vary by department
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.