Alcohol Compliance Lead Supervisor

  • Tampa, Florida
  • Jan 30, 2024
Full time Office and Administrative Support

Job Description

LEGENDS Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. Raymond James Stadium Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL. The Role Under the direction of Local Eats management, ensures responsible service of alcohol throughout the entire building in accordance with state, company and venue policies. Assists with Effective Alcohol Management trainings. Assists team members with any alcohol related issues. Observes and documents any alcohol related issues. Assists with alcohol cut-off and performs other duties as assigned by management. Will be responsible to monitor all employee's adherence to the Legends Alcohol Policy and oversees the Alcohol Compliance Representative team members. Primary Responsibilities Supervises the serving of alcohol by event day employees Hold a pre-shift to provide details, notes and any relevant information to the compliance team prior to them breaking into their areas of responsibility Hold a post event meeting to review and discuss outcome of the days event Follow all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company and venue standards and expectations Ensure the staff is adhering to all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company standards Observe, document, and report all alcohol related issues, violations, pass-offs and suspected guest intoxication Supports Legends' employees with alcohol related guest issues, including stopping of service. Assist with alcohol cut-off determined by Management. Observe and document all alcohol related issues or violations and collect compliance sheets from all locations, Communicate responsible alcohol service policies to guests when a guest is unsure of our rules and policies Maintains a friendly, positive attitude and a professional demeanor Interacts with guests, volunteers and staff to ensure guest satisfaction. Assists with Effective Alcohol Management trainings. Adheres to all Legends Uniform and Grooming Guidelines Perform other duties as assigned. Requirements Must have experience working in a fast-paced environment. Ability to interact with co-workers in a positive and professional manner. Excellent communication skills. Must be comfortable and confident speaking in front of large groups. Alcohol compliance experience or leadership oversight preferred. Must be proactive, self-motivated, organized and the ability to prioritize as needed. Must be detail oriented. Ability to work under pressure and adapt to change quickly. Must be able to obtain food safety and responsible alcohol service certifications. Ability to read, speak and write in English. Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time. Must have the ability to lift, push, pull approximately 25lbs. Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators. Must be available for all Tampa Bay Buccaneers and USF games and major stadium events. Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training. Legends is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or genetic information.