Assistant General Manager

  • Landmark Hotel Group
  • Kill Devil Hills, North Carolina
  • Jan 29, 2024

Job Description

At Landmark, PEOPLE are our business. Serving our guests, clients, and team members is our PASSION! Be part of something great! JOIN OUR FAMILY, where People are Paramount. Core Responsibilities: Ensures that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service. Understands employee and guest satisfaction results and develop game plans to attack need areas and expand on the strengths. Ensures that the team has the capabilities to meet expectations. Leads by example, demonstrating self-confidence, energy, and enthusiasm. Assists employees in understanding guests ever-changing needs and expectations and exceeding them. Publishes all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards, and guest letters. Communicate/update all goals and results with employees. Takes proactive approaches when dealing with guest and employee concerns. Ensures all team members meet or exceed all hospitality requirements. Assists in performing required annual Quality audit with the General Manager and Regional Director of Operations. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Interviews and assists in making hiring decisions. Ensures orientations for new team members are thorough and completed in a timely fashion. Qualifications: High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area. Or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area. Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria. Able to work a flexible schedule, including weekends and holidays, as required. Wellness Benefits: Medical Dental Vision Generous Paid Time Off Colonial Life Supplemental Insurance Planning for the Future: 401(k) with company match Life insurance Training and Development Opportunities Rewards: Incentive-based bonus program Employee discounts Discounts for friends and family Our focus is to deliver genuine, heart-felt service - service to our guests, service to our community, and service to each other. Our company's culture can be best described as a family joined by a shared set of values, vision, and mission. Our success is driven by our people - a pool of dedicated team leaders and associates. The hallmarks of our culture are quality, integrity, and service. If this sounds like the place for you and you share the same values Join Us!