Special Events Coordinator (Washington DC)

  • Caesars Entertainment
  • Washington, Washington DC
  • Jan 25, 2024
Full time Other

Job Description

Caesars Digital is looking for an ideal candidate to administer, host and provide world-class service to guests attending Caesars Digital hospitality events. In this role you will work to ensure full maximization of Caesars Digital hospitality assets, ensuring guest attendance and all event logistics run smoothly and guests enjoy their premium experience. A successful candidate will operate in a highly collaborative way and deliver on Caesars service promise, while be held accountable for all service opportunities that may arise.What You'll Be Doing Work with related departments to ensure Caesars Entertainment hospitality assets for utilization maximization. Attend and host suite nights, pre-/post-game activities and other hospitality hosted guest experiences. Greet guests as they arrive and assist them through event providing best in class service. Be an expert in all things Caesars Sportsbook, Caesars Palace Online and Caesars Rewards. Work closely with guests to confirm event attendance, provide ticketing assistance and communicate any day of event updates/changes to ensure best possible guest experience. Ensure overall guest satisfaction before, during and after hospitality event. Provide post-event recaps and key guest updates to Executive Hosts, State Leaders and other required teams. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure Potential 5%-10% of travel Required Qualifications High School diploma or higher 1-2+ years minimum of hospitality and forward-facing customer service experience Flexibility to work evenings and weekends on a schedule driven by sporting and concert events. Passion for sports Desire to work in a fast-paced growing industry with always increasing opportunities for growth. Ability to be on your feet for extended periods of time Must be able to effectively communicate with customers, showing patience and strong listening skills to understand, clarify and address any guest concerns or problems. Approach all encounters with customers in an attentive, friendly, courteous and service-oriented manner. Ability to think independently in making decisions to maximize customer service experience. Maintain high standards of personal appearance and grooming May be required to lift and move boxes of equipment upwards of 50 lbs. Strong attention to detail and ability to organize day of event logistics. Ability to gain gaming license(s) in all applicable jurisdictions (if required)