Job Description
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit .
The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position Summary
The role of Linen Runner is to be responsible for stocking of linen closets throughout the hotel; as well as, assisting the Room Attendants.
Creates guest satisfaction and exceeds expectations by providing the service brand standards and genuine hospitality.
Maintain high standards of cleanliness and presentation in all front of the house (customer) and back-of-house (employee) areas.
Maintain hotel elevator landings by vacuuming, cleaning of all surfaces including glass and furniture, dusting, removal of trash/recycling. Guest hallway vacuuming as needed.
Maintain the cleanliness of service landings and linen closets including the removal of trash and recycling throughout the day.
Collect and transport dirty glassware including tumblers, rocks glasses and coffee mugs to stewarding for washing and return clean glassware back to service landings.
Notifies supervisor promptly of any special guestroom/suite issues including the reporting of any maintenance needs.
Ensures that all rooms/suites are secured upon leaving the guest room or suite.
Assist Room Attendants by stripping check out rooms upon request in adherence to housekeeping policy.
Throughout the day remove soiled linen, trash, and recycling from Room Attendant carts, guest rooms, hallways and service landings and drops linen down the laundry chute.
Stocks linen/supply closets on each floor with clean linen and terry. Stock linen closet with toiletries such as coffee, tissue papers and toilet paper.
Delivers additional linen and to Room Attendants.
Provide information and service to guests, on request, while exhibiting a friendly behavior.
Complete all periodical tasks and special projects, such as flipping mattresses, changing bed skirts, etc.
Assists with performing inventory on housekeeping items
Remove hotel issued items as requested by the guest (i.e. microwaves, roll-aways, etc.)
Promptly handles guest complaints and fulfills guest requests to ensure their satisfaction and safety.
Uses cleaning products and supplies properly to company and product recommended standards.
Follows all Covid protocols.
Report any security safety related issues to their manager/supervisor.
Follows all safety regulations when handling cleaning supplies or bodily fluids as outlined during company trainings.
Works as a Team member to maintain pleasant work environment:
Maintain a positive inter-departmental relationship through the hotel and with outside vendors.
Follows all hotel policies and procedures.
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.
