EUC H&F Concierge Engineer Deskside Support

  • infosys
  • Sep 15, 2023
Full time

Job Description

Job Description :

Infosys is seeking EUC H&F Concierge Engineer/ Deskside Support with interpersonal and technical skills to handle the End user IT support. The candidate will support End users on Software/Hardware, Windows 10 Operating System, Microsoft office and Application installation & troubleshooting. Must have right attitude and customer centric approach. He/she will also assist in the development of guidelines and procedures for modern workplace management and user experience.

Required Qualifications:

• Candidate must be located within commuting distance of Malta, NY or be willing to relocate to the area. This work requires candidate to work out of Office premise.

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• At least 6 months of Information Technology experience

• At least 6 months of experience in EUC H&F Support. (End User Compute - Deskside Support)

• Support and troubleshooting of Windows 10 Operating system, Microsoft O365 applications

• Good customer handling skill and prior experience in Concierge (VIP Users) support

• Install, troubleshoot and repair desktop/laptop issues (both hardware/software)

• U.S. citizens or U.S. Green Card Holders are encouraged to apply.

Preferred Qualifications:

• Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)

• Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.

• SCCM client end installation & troubleshooting knowledge

• Basic knowledge of Networking and Active Directory

• Must have right attitude and customer centric approach

• Good Communication and Analytical skills.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.