Associate ensures total operation and service that meets standards providing customers with prompt service, quality coffee selection, purchase, and preparation per Price Chopper standards through supervision of Barista's. Assists Food Service Manager with daily operating procedures that include quality Price Chopper operations, financials, and training of Barista associates
ESSENTIAL DUTIES AND RESPONSIBILITIES
Consistently works within to provide fast, friendly, helpful and efficient customer service at all times. Responsible for determining customer needs and making suggestions in serving those needs with appropriate product. Responsible for sampling and suggestive selling. End each customer transaction with a "Thank You". Assist Food Service Manager in hiring new associates. Coach and train new associates to Barista Certification. Responsible for self and directing Certified Barista associates to follow store, Price Chopper policies and procedures. (Assistant and 1st Certifications). Responsible for following all health, safety, and food safety guidelines for all products. Responsible for assisting customers in product selection. Maintain customer service area, including equipment in a clean and appealing manner. Maintain a neat, clean and organized workstation, according to 5S standards, at all times. Demonstrate a "just say yes" behavior when taking care of customers. Responsible for self and Barista's preparing a variety of customer beverage orders to Price Chopper standards. Responsible for self and Barista's performing all cleaning tasks in accordance with schedules and cleaning standards. Responsible for following all merchandising standards, stocking, and rotation. Assure all equipment maintenance is followed to procedure and schedule. Perform all cash handling and register policies and procedures and accountability. Follow all inventory control policies. Responsible for all product and supply orders to meet business needs. Responsible for all recordkeeping in accordance with Price Chopper procedures. Demonstrate all performance standards by completing Initial Store Training and passing Barista certification with a 90% score or better. Perform other related duties as assigned by management and adhere to all company policies and procedures.
Must be at least 18 years of age. Satisfactory Performance Reviews. Basic Literacy. Basic Computer Skills. Strong Communication Skills.
EDUCATION AND EXPERIENCE
OTHER PHYSICAL REQUIREMENTS