Why us?
The Catbird is seeking a guest service focused Room's Division Supervisor to join their team! As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. S age Hospitality Group is looking for top talent and we look forward to hearing from you!
Catbird is an independent hotel in RiNo that blurs the line between hotel and home. The hotel creates adaptable spaces that foster a deeper sense of belonging for our guests and community. More than a mash-up of periods and styles, this hotel creates all the feelings that travel should provide. Catbird will be 165-rooms with hybrid furniture providing massive functionality in a small amount of space. The lobby will feature comfortable spaces, grab-and-go food options, and flexibility between work-flow and life-balance that experiential travelers seek out. Guest rooms will feature full kitchens with functional housewares, unique storage, and multi-functional furniture where small spaces realize their larger potential.
Paying homage to the history of the neighborhood around it, Catbird encompasses a 3,600 square foot, four-bedroom historic home, originally built in 1890, which has been preserved as part of the hotel. Amenities include a "playroom" stocked with bikes, skateboards, scooters, cameras and other items, package delivery lockers, a guest storage area where repeat guests can leave often-used items, and a dog run for man's best friend.
The rooftop at Catbird will feature a stunning indoor bar and an inviting outdoor deck with lounge seating and firepits, perfect for enjoying unobstructed views of the Denver skyline with friends and colleagues. The rooftop will also be home to an additional 3,300 square foot deck that will be dedicated to hosting corporate and social events. Guests will be sure to enjoy the two jacuzzi tubs and a beautiful area of green grass up on the roof, created for outdoor activation in the Denver sunshine.
Job Overview
Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
-Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
-Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
-Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
-Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
-Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
-Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
-Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
-Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all times.
-Performs other duties as assigned, requested or deemed necessary by management.
