• Maggianos Little Italy
  • Washington, Washington DC
  • Sep 12, 2023
Full time

Job Description




Full & Part Time Opportunities

Our Teammates Enjoy:

•Great Pay

•Overtime eligibility for full-time work over 40 hours/week

•Paid Sick Leave benefits avaliable in applicable states

•Benefits package with health, dental and life - View our full benefits page at

•FREE Education assistance

•Scratch kitchen

•Authentic family recipes

•Lots of other perks and discounts

Job summary:

Responsible for initial greeting and seating of guests, answering phones, taking messages and reservations, maintaining an accurate wait when necessary and bidding goodbye to all guests.

Essential functions:

Must be willing and able to:
  • Determine proper amount of reservations to be accepted for each shift according to standing operating procedure
  • Take all reservation calls and record necessary information
  • Confirm applicable reservations according to standing operating procedure
  • Seat the restaurant evenly and in an orderly manner so that the dining room looks well filled at all times and so that all servers have a fair share of the guests
  • Maintain an accurate head count of guests seated in each station
  • Fill out completely all sections of a telephone message pad and pass on to the appropriate person within 10 minutes of the call
  • Check washrooms and coordinate with bus staff cleaning requirements
  • Ensure that host desk and waiting area are kept clean and organized throughout the shift
  • Sell and accurately account for gift certificate sales
  • Move tables as needed for larger or smaller parties
  • Relate to guests pleasantly and with good humor
  • Communicate effectively with guests
Must be willing and able to meet individual restaurant requirements in the following when that restaurant is on a wait:
  • Accurately quote wait time within 5 minutes
  • Efficiently assign tables appropriate for parties being seated
  • Accurately fill out and maintain host/hostess control sheet
  • Anticipate needs of scheduled special parties
  • Communicate seating needs to service, bus and other host staff
  • Cordially inform the guest about where to wait and how wait system works
Everyone knows and loves Maggiano's - the food, the atmosphere and the family culture all make it
a perfect place to dine AND a perfect place to work! Our dedication to providing the ultimate in guest service, extraordinary food and memorable experiences is why we were named America's Favorite Casual Dining Chain


Qualification standards:

Must provide a minimum of 1-year full service restaurant experience or the equivalent. Must have accurate mathematic skills.
  • Menu and specials
  • Restaurant layout including table numbers and station numbers
Must be willing and able to:
  • Meet personal schedule requirements punctually
  • Be warm, sincere, outgoing in personality
  • Stand for long periods of time while on duty
  • Move safely throughout all areas of the restaurant
  • Work amidst noise in confined crowded space
  • Move chairs, transport high chairs and/or booster seats to tables when necessary
  • Work nights, weekends and holidays
Maggiano's Little Italy truly is a very special group of restaurants. Technically, we're a "chain," but in principle, we're more like an extended family. Each restaurant is similar in menu and philosophy but is built to reflect the history of its host city. Inside, high-energy, full-service dining rooms reminiscent of pre-war Little Italy, elegant banquet facilities and customer-friendly carryout leave no doubt you're visiting an authentic Maggiano's Little Italy restaurant. equal opportunity employer